NILES, ILLINOIS -- Twice I had to make a return to Meijer & both times I was told, .."well, this time we will give you a refund but, not next time." Instead of apologizing for my inconvenience, they are basically threatening me. When I talked to a manager about it, he wasn't any better. The story of an employee in MI, who was fired because he helped someone put out a fire is another perfect example of how backwards Meijer's management thinks. Instead of rewarding him for going above & beyond for a customer, they fire the man.
The management clearly lacks common sense & is inflexible. That's okay, I will just shop at Walmart that much more. Their prices are better and they always take returns without a hassle. Maybe that's why their stock prices are always high? Take a lesson Meijer. And btw, I have never seen an uglier looking store front, ghastly yellow. It took me a year, to get past that & go in.
DETROIT, MICHIGAN -- I am an owner operator delivering goods/produce all over America. I have been at the Meijer warehouse for almost 7 hours trying to get unloaded, at 3 hours I asked "what's going on why are trucks that came in after me unloaded and leaving before me?" and the woman receiver said "THAT'S THE WAY IT IS". I asked again and explained that it cost me money to sit and wait-- she stated the same thing again. I then told her "I would be leaving in 45 minutes that's 4 hrs and taking the trailer back the 34 mi to our warehouse and someone else could deliver it." Well she hung up the phone as all this is on a phone in the guard shack.
It wasn't 5 minutes when she called my cell and told me to back up to door 442 that was 4 hrs ago, and still I'm not unloaded, she did call my corporate office in Canada to complain which they called my dispatch who called me. I told them to fire me if I'm wrong. I was nice -- I refused to get mad-- but I have looked up the corporate officers' HOME phone numbers as I am a retired collection agent sitting here in the truck. Thought I would call them tonight at about 11pm.
If they treat the people who deliver the good/produce this way why would I continue to spend my money at their store about $250 a week.
NAPERVILLE, ILLINOIS -- I was traveling E. on Route 59 today, March 28th, 2012, going at a normal speed when one of YOUR TRUCKS starts speeding up and was almost in the backseat of my car. We then came to a stoplight and I put on my brakes but noticed YOUR GUY wasn't slowing down, I looked in my side mirror and HE WASN'T PAYING ATTENTION TO THE ROAD AT ALL!!! Two times this jerk almost plowed right into the back of me, I then moved over to another lane and noticed he was doing it to the now next car... This guy better take a courtesy road test, or else GET OFF THE ROAD. A very pissed off woman driver!!!
MICHIGAN -- I was at the deli counter choosing a cheese and meat for my husband, he is very particular. The woman had an obnoxious tone with me as I made my selections. She then sliced my meat so thin it was falling apart (I asked for thick slices) and my cheese looked like half inch blocks (I asked for thin slices.) She was pricing these items and the bill came to $21, it should have been $11-$12. I asked for the manager. The woman said "You'll have to wait an hour she is on lunch." (Very snotty and rude). I walked about four feet away from the counter to see another woman in a blue shirt.
This was the manager. Her name was ** and when I asked if she could help me she said "Can't you see I'm on my lunch break, talking to my boyfriend." There was another Meijer manager standing near her and the conversation I interrupted was vulgar for a sales floor. As I am not interested in what sex position you prefer. I apologized for interrupting but asked saying "it would only take a minute if someone could help." She said "Go find another manager who isn't on lunch and maybe gives a ** about your ** lunch meat." I was so angry and felt foolish so I left empty handed. Shame on you ** for treating a sixty-four year old woman with such disrespect!
LANSING, MICHIGAN -- This happened at the Lake Lansing store in Lansing MI, 7:05 AM. I went in for a highlighter (marker) at a cost of $1.00. After finding it I decided to pick up a few other items, mostly grocery. The total bill would have been easily over $100. I walk down the checkouts to find a clerk. Self serve only! Well that's a problem for me. By using these lines we eliminate jobs. After checking again I self scanned the marker I came in for and left everything else. I talked to a worked and asked him to inform his manager that they just lost a larger sale with the additional cost of putting the items back on the shelves or cooler. The explanation was that a worker was on break.
Meijer is so corporate they would love to get rid of as many employees as possible by using a gas station model. Service is not important to them and their workers are miserable. Too bad their Union hasn't been able to help them out over the years. Maybe we shoppers can!
INDIANAPOLIS -- This review is about Meijer Store #129 in Indianapolis, IN. The meat department has a new refrigerated counter, but the buzzer that used to be on top of the counter has been removed. Now there is no way for you to attract the attention of meat department employees when you would like service at the counter.
I did notice that employees in the refrigerated meat-cutting room stand with their backs to the counter so that they cannot see anyone at the counter. Need I have to say that this is not good customer service. The good news is that there is special on ground round in the counter. The bad news is that you can't buy it because no one will wait on you. Accurate checkout is another problem that I have with this store.
On my last visit I purchased 20 items, and there were four errors on my checkout ticket. I was charged higher than the shelf price for two of the items, which is not uncommon in this store, as they seem to have a problem removing out-of-date sale items. My container of milk was scanned twice, so I ended up paying for two bottles instead of one. Also, a produce code was entered incorrectly, so I ended up buying cactus pears instead of avocados.
I didn't check my receipt until I got home, but had I wanted to make a correction and get a refund, I would have had to stand in line at the customer service desk, where one person was trying to do everything. In general, I am not pleased with the customer service in this store.
FORT WAYNE, IN -- The Meijer on SR 37 has The Best person employed there ever! Her name is Cindy, and she is the Meijer Store Director at the Meijer on SR 37 in Fort Wayne. I was looking to get a Christmas tree with my husband and baby, and Cindy was nothing but polite and helpful. She answered all of my questions with respect and knew her store like the back of her hand! She deserves a promotion (if there is any job higher than Store Director) and a Holiday bonus. I love shopping at Meijer because of great people employeed there, like Cindy. :) Thank you Cindy for being such a big help. Merry Christmas! God Bless You!!
GRAND RAPIDS MICHIGAN -- This review is in regard to the vast wealth of the company and the minute pension of the persons who worked so hard to create this wealth. When the third Greenville store opened in 1964 (after a November 1963 fire) many of us were hired and yet few remain today. The huge monetary bequests of the Meijer family are the result of our long hours and the feeling, we were given, that it was our company too makes it hard to try to live on the minimum amount received as pension.
It has been over 20 years that many of us (those still alive) retired and there has never been a cost of living adjustment for any of us. We need to pay all our own health care and many need to decide between heat or food. This is not my case but I am most fortunate and, yet, feel that all the millions could give us a small increase in our pensions. Please consider this for those who live to be as old as the chain.
ADRIAN, MICHIGAN -- The Meijer store franchise Post Office at Adrian is overcharging for Shipping Flat Rate Boxes. I shipped a medium flat rate box to NYC about a month ago and paid $14.50 for shipping instead of USPS advertised rate of $10.70. The saleswoman on the customer service counter refused to correct her mistake by saying that I should complain to the USPS about overcharging. After thorough rechecking of shipping rates and printing of shipping label using USPS I sent my son to Meijer @ Adrian and the saleswoman there asked to pay $14.50 for Med FRB. My son did not ship the package.
So I went to the franchise PO again at around 6:50 pm and requested the salewoman there to charge $10.70 which is the advertised rate but she refused to do so and was very rude telling me to go to the Post Office instead of Meijer. I requested to talk to her supervisor but she very rudely refused to call her supervisor. On my insistence, she eventually called her supervisor, who after 15 minutes of futile discussion ended up calling her supervisor who eventually charged correctly for the package.
Overall it was a very bad experience as I had to deal with rude, unhelpful staff who had no idea of the concept of politeness with customers. Meijer Stores needs to set their house in order and stop overcharging their postal service customers.
The way the Meijer stores are set up now, you have all of the personal products like toothpaste, lotions, perfume, and other products on the other side of your stores. OK this is how I look at it, when I grocery shop me and many people I've talked to want the convenience of having all of this together like it used to be. I'm not going to the other side of your store to purchase these items, instead I'm going to another store where it's all together or right next to the groceries like it used to be. This is just a suggestion to help you sell all of your products and make your store a better shopping experience. Thank you for taking the time to read this and I hope you make this change.