I'm really shocked to read all the complaints about Metro PCS. I've been a customer for several months and have no complaints at all. Can't beat the price of the service. Tell me where else you can make unlimited international calls for a flat rate of $10 a month. No other company can even come close. Also the company store that I go to in Redlands, Ca have a lot of helpful people working there. I saw one being verbally abused by a stupid customer. He remained calm even though the stupid customer wouldn't listen. They have always addressed any problems I had, both quickly and cheerfully. I'm getting a lot more with Metro PCS and my Samsung Finesse phone than I could ever hope for from any other cell phone company. They are a good company and only getting better. I can't say the same for Sprint.3 Replies - Latest reply on 08/01/2010Add reply
Customer services is the worst. To get to a human being I have to keep yelling at their computer system "agent" "agent" "agent", until the system gets tired and tried to cancel the call. Then, international text messages are sent or received when the system feels like it. No errors, not knowing if everything is working properly, only when your friends or family members tells you they got nothing from you. And international calling plan for $5 extra dollars on top of their most expensive plan (otherwise you do not qualify) to land lines, but guess what? 3/4 of the land lines I call are listed as cell phone lines and therefore blocked from the $5 plan. Customer service reply: Sorry, nothing we can do. I asked: who put together the list, sorry, we don't know. Don't sign up with Metro, call quality is bad, I am just waiting a little time since I purchased two phones before I switch to another company. I know they advertise like crazy, but you know, if it's too good, it's not true.Add reply
A Whole World of SUCK...
I *finally* realize paying 100 dollars at another carrier rather than 55.18 a month for all services at Metro PCS would be FAR GREATER A THING than continuing service with them now.
Not only do the ... read full review1 Replies - Latest reply on 05/10/2012
PHILADELPHIA -- I have bought a brand new phone that was not cheap after leaving the store I realized the connection and calls were were very bad service . Calls dropping and break ins on each convo. Metro gave the run around for 8 days refusing to give me a new phone or refund . Customer Service is not any better then the stores they try to stall you. Until the refund policy has expired so they get your money for not only a phone that does not work but also a service bill that you could not use. I will never use this company again and will make sure to tell my family and friends it is not only a waste of money but also lots of time.1 Replies - Latest reply on 09/10/2013Add reply
A few days ago, while on my phone, suddenly I lost connection due to the phone having turned totally off. Twice that day. Other days prior, disconnected suddenly from phone conversations but phone still on.
Now, no network connection when trying to connect to the free radio sites that always connected without my having to turn on any web Internet connection.
CALIFORNIA -- The people of Compton California were tired of hearing the loud air horn all day long from the Blue Line back and forth. We are tax paying people and something needs to be done. One Friday a group of us rode the train just to see do they blow the air horn in other cities.
4 Replies - Latest reply on 07/17/2013Add reply
NO, not in Longbeach Anahiem not at all so we need to complain to somebody to get our complaint across. It start right at Willowbrook where they build the new condos and were tired of hearing it we notice some people don't blow like the others. Something needs to be done.
Non-Cooperation with cell phone
NORTHAMPTON, PENNSYLVANIA -- I purchased my new cell phone in Nov. 2011 because I heard from friends how great they were. Two months later, I had to call customer service to get a number blocked. After being cutoff three times, they ... read full review1 Replies - Latest reply on 02/05/2012
I purchased an LG android from metro PCS in December. I started having problems with it about a week ago. Went to metro store. The gave me another phone. It turned out to be worst than the one I left them. I took it back. Explained that the phone was crucial to my business and I needeed a dependable phone. they could not duplicate the problem, so refused to exchange it. I stayed in the store until the phone repeated the malfunction. they gave me another LG ANDROID, I have it with me. It's worst than the last two. I am not METRO PCS's phone tester, and I need a dependable phone. After 10 years with Metro PCS, I notice their service and intergrity have fallen significantly. I'll try one last time. If they don't fix the problem. I'll find another carrier. Anyone interested in starting a class action suit against metro pcs, E-mail me at tortuga33179@Yahoo.com (you can try calling me, but it's a longshot the phone will be working properly)
1 Replies - Latest reply on 02/15/2012Add reply
A Customer Service Nightmare
On July 1st, 2011 I had purchased a phone from MetroPCS. I had asked the sales lady if I could have the 3rd of each month as my due date for my bill as I am disabled and on a fixed income that delivers ... read full review2 Replies - Latest reply on 05/16/2012
GRAND PRAIRIE, TEXAS -- I have a account with Metro PCS, which provides prepaid monthly phone services. My problem is ex; the due date of my bill is 4th of each month this pass month I couldn't pay on the 4th due financial problems. So they cut my phone for 10 days I paid the bill and they cut phone on for app. 11 days then cut it off on the 4th again because the "due date" was the 4th and the new bill was due again. Mind you 30 days had not lapsed. When I called and stated my problem I was informed that regardless of the 30 days of services I'd gotten in the past if monies was not receive on the "due date" then my prepaid arrangement's had been forfeited because of the "due date" contract. Which they could not provide in writing. I spoke to several representatives and they all recite the same. Previously in the past I paid my bill early and company automatic changed my "due date"??? Now they claim this is perfectly legal to request prepayments for services in advance yet not honor the monies already paid when the services was turned off for the periods past the "due date". Metro PCS requested that if I wanted services restored I needed to pay an additional $37.00 to cover the 2 weeks left in the month. Bill is $43.00 per month. I believe this grossly unfair and please help me to understand "Pre Pay" arrangements.Add reply
STATEN ISLAND, NEW YORK -- I went to metro PCS purchased 2 very expensive phones, the phones did not work out so I returned the phones for a full refund. I was told the day prior that because it was a new account there would be ... read full review1 Replies - Latest reply on 08/03/2011
I'm very disappointed in metro pcs. I was eager to switch from T-mobile which was great but I wanted to save some money so I figure I would go to metro... Well after choosing a good phone and 1st month payment I want out!!! I live in homestead Florida and I get no reception basically, 1 bar in my home and the same outside. When I get a call I can’t understand a word people are saying all is muffle and cut off it’s frustrating and ridiculous. I spend most of the time saying: WHAT? CAN YOU REPEAT? What a ripp-0ff really. Is been 1 week and I'm switching back to another provider I don't care I will lose $70.00 for a phone and $45 for first month and I'm un-employ at the moment. That tells you how bad it is and how desperate I am to leave metro. I want to be able to understand when they call me for an interview, this is my livelihood. I was hi on metro defending it against other people comments but they were right, at least in the Miami, Homestead area. Beware; try it before committing, to check reception in your area. Hope this helps.. 2 Replies - Latest reply on 07/26/2012Add reply
FLORIDA -- MetroPCS wanted my full SS # to port my current cellular # to Metro (I refused.) Refused & kept refusing. You also have to create a pass code & all Metro customer service agents ask for it when accessing your account. The first time they accessed my account in the store they kept my account window open; initially refusing to close it, although I was leaving the store. They said they closed it. Now my user ID & password do not work on the secondary log-in page to access "details" of my account. There was also a problem with billing. 611 said I have to go back to the store to correct this. Additionaly, they promised to exchange my cell phone if there was less than 1 hr talk time on it w/in 7 days. In 2 days w/55.18minutes on the phone they told me there had just been a change of policy and I could not maintain my ported # if I exchanged my phone. I was given an 800 # to call but customer service barely spoke English - said I could not keep my #. Later I called 611 Metro PCS customer service from my Metro phone and was told this was not true. However, it was too late because I had talked for more than an hour. I kept the phone. I haven't been able to access certain webpages as the phone does not appear to have a / character among other problems. Moreover, the phone comes charged & the battery does not hold a charge well. I wish I had asked for an un-opened box.1 Replies - Latest reply on 08/29/2010Add reply
This Company Sucks
My phone was lost several months ago and I just realized that I am still being charged monthly. Now here's the deal: You CANNOT CONTACT ANYONE WHO CAN HELP YOU. You call every number that is provided ... read full review7 Replies - Latest reply on 08/21/2013
Metro PCS is a piece of %^$
I recently bought a phone 337.00 first month included taxes as well, Supposedly the one of the best new ones, in the second day, this phone started to freeze, unable to receive calls nor operate my ... read full review2 Replies - Latest reply on 08/03/2010