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MetroPCS - Samsung Code - Poor/NO Customer Service
Posted by on
LARGO, FLORIDA -- This has been without a doubt the most miserable consumer experience in my 60 years on this earth. MetroPCS sponsers our MLB Team, so I thought I'd give them a try when my Sprint contract ran out - BIG MISTAKE.

I purchased a Samsung Code - the dealer and metroPCS have a full refund policy if not satisfied within 7 days - full refund of service and phone purchase. Well, maybe. I returned to the store in 5 days and complained that my Code would not download apps or ringtones. I was told in a condescending manner - that I needed money in my account. I explained I had purchased with credit card, which was charged, without a bit of difficulty.

Then they looked at my phone, and told me there was nothing wrong. I asked them to show me how to download apps and ringtones - they tried and couldn't. I was told since its a "new service" you'll need to wait for your phone to "update". Went home skeptical, but gave them a try. The following Monday (8 days after purchase) I returned to the store and again complained, but was told I was too late to return for full refund - even though they told me I needed to wait a few more days (probably so they didn't have to honor their guarantee.

At this point they told me there was nothing wrong with the phone - but, I should take it to the Service Store anyway. At the service store I spent 4 consecutive Friday afternoons trying to get the phone to down load apps and ring tones. Finally, they exchanged my phone and assured me that 'all is right now' - of course I decided to check before leaving the store. Sitting in the waiting area, I once again tried to download the same apps and ringtones - You guessed it - I STILL couldn't do it - although "everything was alright now".

At this point the assistant store manager gave me his business card, and told me that he would personally take care of it, and I didn't need to continue to come in every week. He'd get back to me.

After two weeks of not hearing anything - I called his cell number on his card - no answer, but I left a call back message. A few days later I again, called and left a request for him to call me back. Another few days, and once again I left a message - Never heard a thing back from him.

Completely perplexed I (for the first time in my life) filed a complaint with the Department of Justice and Consumer Affairs. A very nice lady there handled my complaint and continued to try to get me some satisfaction from metroPCS. after about two weeks, she informed me that metroPCS refuses to mediate, and that my only remaining option is small claims court...

Needless to say, I have returned to Sprint for my cellular needs, my new Droid worked first time, and ever time since establishing my new service - Oh yeah, and the phone was free!

So, I'm out $250.00 and four months service from metroPCS - and am considering pursuing a small claims court suit.

I would not recommend MetroPCS to anyone - and would suggest that any current customer consider abandoning them if they should have any difficulty with their service or phone - there is little chance, if any, that MetroPCS will make it right.

     
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Alain on 2010-10-29:
This is definitely worth filing the claim in small claims court.
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A bit of info for everyone
Posted by on
Hello everyone,
I've noticed a lot of people here have had their complaints about the company, and I don't blame you. All the complaints so far do seem very unfair and quite idiotic.

I work for a MetroPCS authorized dealer(not corporate) and I can tell you honestly that the company is not completely at fault for what is going on in their stores.

authorized dealers pretty much just hire anyone they like without really determining whether they are even fit for their job.

I read a review here saying that the manager told the customer that they had to charge them accessories in order to get their rebate, also another saying that they were charged double their bill without being told why.

heres some quick info:

1. most retailers just want to sell, they couldn't care less if a customer is satisfied(unless they're purchasing something from them), sadly these type of dealers go on doing these things without being complained about to corporate. I have had customers walk in to my store screaming at me because another store applied the most expensive rate plan onto his line, and the store he had bought his phone from gave him a false number to customer support. the store had given him the number of their manager, so he got nowhere in looking for help.

2. rebate promotions apply to all phones in promotion with new activation(some cases it also applies to upgrades)! does not require a specific plan nor for you to buy accessories anyone that tells you you must buy those additional items are just trying to make more money out of you.

3.If your payment is past due, you DO NOT have to pay double your bill, you can reset your bill cycle date to the date of your payment for an additional 5 dollars. Lets say your bills due on the 8th, and you pay it on the 19th, for 5 extra dollars you can change your bill date to the 19th( only requirement is that you are at least 7 days past due). any MetroPCS retailer can do this, if they say it is not possible then they're just simply being lazy.

4.You can return your newly activated phone(s) and get a FULL REFUND. Whenever you purchase a phone from MetroPCS as a new activation it comes along with "Metro Promise". Metro Promise allows the customer to take the phone home and try out the service and to see if the reception and features satisfy the customer. If it doesn't, you CAN return your phone within 7 days of your purchase, must be in like new condition and have no more that 1 hour(60 mins) of talk time. You can review your starter service form(the yellow Sheet) at the bottom right corner of your form it explains the Metro Promise. as authorized dealers we are forced to honor this promise, if a dealer refuses to do so, file a complaint with corporate, don't let them steal your money, they'll BS you until you go away.

5. Some stores will higher the prices of their Handsets simply because there is no competition around them. Go to Metropcs.com to view the actual handset prices, if the dealer is selling them for a higher price, walk away and find yourself one that sells them for their true price.

6. Employees work on commission, so they'll try to add features to your rate plan so they can boost up their performance logs and get more commission regardless of whether or not you even ask for the features. Whenever you purchase something from them, ask them why the price is that price(tell them to break it down to you) and always check your receipt. They're sneaky.



I Truly believe MetroPCS is a great company on its way to shutting down those other rip-off carriers, but its the unfit idiots that those authorized dealers are hiring that is giving the company a very bad image. Find yourself an helpful, honest and knowledgeable store and everything should go great!!!
     
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gsgustin on 2010-10-30:
as a consumer who has experienced the "this great corporation that will shut down the other carriers" - I'd suggest you keep other employment opportunities available. This company is going no where...other than perhaps to multiple small claims court appearances, and class action suits.

Your own post exposes many of the retail problems, and the multiple complaints posted by others - expose the service issues at the corporate level.

I did write to "corporate" - still waiting, must have a lot of correspondence to catch up on as its been 3 months now...
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Limited by the 'unlimited' service...Unwilling to do the right thing.
Posted by on
GRAND RAPIDS AREA ( KENTWOOD ), MICHIGAN -- I purchased my Metro PCS phone at a registered dealer and paid my monthly bill. I was planning a trip to Grand Rapids from the east side of the state and checked in with the dealer form whom I purchased the phone. Yes, he said there is service through Lansing and Grand Rapids. Wondering then why my phone did not work there. After visits to two metro PCS stores and then finally finding the corporate store where I had been assured they would help me with my problem. Upon entering and speaking w/ the reps there, I was told that the 'unlimited' service I had paid for was not available to my phone as the newly expanded network had towers using a bandwidth that was not compatible w/ my phone.
I was told the only options which were available to me were: A) purchase travel minutes - $0.19 cents a minute plus tax and fees...Or B) purchase a new phone that would work here and back where I had come from. I was not prepared to purchase a new phone...and paying the exorbitant per minute fee did not seem too customer friendly to me as my monthly fee was supposed to include unlimited minutes and unlimited access to their service network marked in purple on their map.
The limits were closing in and the reps acted like it was my problem.
The monthly bill had been paid ahead, the phone was a metro PCS phone purchased from a metro dealer: their equipment and their service and now I was expected to cheerfully pay more?...I left to check out options, but soon realized they 'had' me...I had to purchase the travel minutes at that high price...and I asked since this was not my issue would metro PCS give me some complimentary travel minutes to use in the next 24 hours...a reasonable request to a company that advertises with the slogan, " Unlimit yourself!" The answer was no.
I had been limited by their new technology and there was no help offered or available w/o paying more money...and $5.00 would not solve the problem...that would only last for the first phone call as there must be a $5.00 bal at the start of any phone call using travel minutes.
My opinion is that a company that does not have folks tethered to a 2 yr contract should be more accommodating and offer a solution that is makes the customer whole even if that requires a temporary 'patch' of sorts. This patch should make their advertising claims consistent and true. My trip was cut short and made unpleasant as I was not wanting to waste 3 hours searching for the stores and a solution to my (really their) problem. I should state that my phone was a bout 2 yrs old and I had recently purchased a new one, but the reception was better on the old one so went back to thatand was not looking to purchase another.
Companies need to empower their employees to do the right thing. Perhaps customers are a dime a dozen and you feel you do not need to care... It is expensive to obtain a customer. It is more economical to keep a customer. Customer good will is something to be treasured not stomped in the mud. This company has no integrity in my opinion and has joined ranks in subscribing to the greed culture we find prevalent in many American Corporations. Perhaps it would be good to remember we are all customers somewhere to someone...and we need to treat others as we would like to be treated. I have options, Page Plus, here I come...and I do not have to pay extra to use my phone in those areas...
     
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MetroPCS - deceitful, and borderline predatory practice
Posted by on
FLORIDA -- On Monday, November 23, 2009, at 11 AM, I went to a Metro PCS store in Spring Hill and purchased a cell phone (Samsung Code). This type of cell phone is what's considered a Smart Phone. It's a Windows Mobile phone. The cost of this phone (including taxes) was $319.93. After getting it home, I decided I didn't like the phone and was going to return it. Metro PCS's has what they call "Metro Promise" and it reads is as follows "You can return your phone within 30 days of purchase with less than one hour of talk time. No questions asked".

On Tuesday morning, November 24, 2009 at 11:30 AM, I walked into the very same store I bought the phone and said I wanted to return it. The sales representative at this store made a call informing someone I was returning the phone. She must have been asked to check on the call time. The sales representative did so, and it was discovered that the call time was 1 hour and 37 minutes of call time on the phone. My immediate response was "that's impossible", I hadn't made or received any calls on this phone! The sales representative then said I couldn't return the phone because of the call time. Again, I said that I had not made any calls or received any calls on this phone, and if the timer was at 1 hour and 37 minutes, then they must have sold me a used phone.

I returned home and looked at the timers on the phone. It was at this time that I noticed that the call timer did in fact read 1 hour and 37 minutes. However, 1 hour and 37 minutes were used up on Data calls. Which simply means that when I received this phone, I had to download Metro applications to this phone, such has Metro Mail, Metro Navigator, and a few others. And apparently when downloading these Metro applications, the phone dials a number to retrieve them!

I then called Metro's customer service and spoke to a gentleman and explained what was going on. I was told that the Data calls were not my fault, and that I should go back to the store where the phone was purchased for a refund. He also said if there was any problems, to have the sales representative call them. I did has he stated, and again, I was refused a refund even though I pointed out that it was Data calls, and not Talk time that was on the phone. I told her what customer service said, and she proceeded to call them. When she couldn't get through to customer service, the sales representative called 2 other people from this area. One of the people she called was Ron Pelletier (a service manager). He spoke with the sales rep, then wanted to speak with me. When I got on the phone with him, he stated that there would be NO refund on this phone because of the 1 hour and 37 minute call time. I informed Mr. Pelletier that it was Data calls, and Not talk time. I also reminded him that Metro PCS has a return policy that states less than 1 hour of Talk time, not Data time! His response was " I'm an attorney, and I'll interpret what the policy states"! After a heated exchange between Mr. Pelletier and I, he hung up. I then left the store and came home to file this complaint.
What I also found out during this experience is this. Not only is this store not a cooperate store (although disguised as one), no one (on paper, when you enter this store, or a sign) tells you that it's privately owned business. This is not only deceitful practice, but borderlines predatory practice as well!
     
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candyd on 2009-12-07:
The same exact thing happened to me at this store posing as Boost Mobile store, but the business is actually called talk to talk wireless privately owned. This owner also told me I had over an 30mins. hours talk time when I didn’t. Its an accuse and line they use, so they can refuse to refund your money back. There is no customer service and they care nothing about how you feel as a customer. They enjoyed ripping you off and taking your money. But all bad things come to an end. Don't worry, I can almost guarantee you that they will be out of business pretty soon. My advise would be, alert everyone around about the business, preventing, the same thing from happening to them, plus giving these scammers posing as corporate stores less business. This terrible experience has made me open my eyes, to do more research before getting into anything or buying anything.
zoe on 2012-01-27:
My situation is even worse. I am only over 34 seconds. and they wouldn't let me return it.
lonnie on 2012-10-03:
Sure glad I saw this post, I was ready to go with Metro, After reading this I changed my mind, Don't need this kind of service
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Class Action May Get There Attention?
Posted by on
Metro PCS is waiting for a class action lawsuit to fall upon there corporation, due to non-professional customer service, consumers being misinformed by cust/svr there lack of knowledge in trouble/shooting problem's Within there services, there lack of warranty coverage on products they sell, there failure to monitor privately owned and operated Metro PCS distributors in which represents there logo & company, there customers care is so negligently handled, and there consent & deliberate intent on never resolving issues with consumers has been going on since day one of business..

This is a huge company with so much potentials to become one of the most highly acclaimed companies of this new era. But due to their own greed, deception, and undeniable way of ignoring consumers is surely their own demise just waiting to happen, if all consumers with this history of complaint's like disconnect after paying bill, flashing, defective products, misinformation, et...would contact the proper authorities and create a web site to connect with a interested Civil/Corp Lawyer that would be wiling to Launch a CLASS ACTION LAWSUIT Metro PCS

May very well have to file bankruptcy if found liable... which will not only effect there Reputation once the media gives it the attention it desires it will not be good for this company, and also it will possibly cause them financial hardship and all because there business is ran so poorly???, there business concept was GENIUS!!, but there Consumer Communication skill are horrendous, Who ever is in charge of mandating & orchestrating Departmental guidelines pertaining to Consumers need to be replaced ASAP and an immediate revise put into place as well as a mandatory training for all Call Centers handling (611) calls on how to deal with consumer issues, trbl/shtng issues.

There should be a Dept strictly for handling consumer complaints & issues..
A Dept strictly for service issues and Metro PCS is expanding so rapidly while even in this recession that they can afford to open a technical center in each major city where consumers can bring there phones into or mail into for repairs or replacement at a reasonable charge... Also information given to consumers via phone (611) should always be the same as in the location offices of consumer, this can be done via data info programmed into there software to assist in the consumers in there locations they reside in so that customers will be advised on what there options are in that particular location.

Flashing should be halted immediately and any flashed devices with software problems should be fixed/ replaced/ or credited to those who has suffered a lost due to misinformation given by Metro PCS Customer Care Line..I believe the flashing was a great big mistake on Metro PCS part, this is where there legal issue will stem from the most... Consumers are being mislead to believe they can flash service over to Metro PCS only to find out that there services are limited and that software problems will and can be an issue, they should not inform consumers they can flash other phones for a fee then afterwards inform them of the problems due to flashing??? like limited service, signal issues with Samsung M800 model( no reception once you leave the center???)
what a deception is that??

If there is no signal available? why is it available at the location the phone is being flashed at? and if you go back to that location you can get a signal, but as you leave the area your signal fails?

This seems like intent to deceive by the Local Dealerships??? are signal boosters being used inside these locations? giving a few bars to these flashed phones just enough to allow consumers to believe that the service is OK before they leave the store???
and when you come back to see why they tell you it must be a software problem with your unit??? and that is it??? no refund, no replacement, even after assuring consumers that if they take insurance out on the flashed phones if there is a problem you are covered??

Only to find out that you are not covered until after 30 days and then they are not guaranteed to get the same phone or equal, but just a replacement, leaving you without service for over 30 days, this is very unprofessional and misleading to consumers...

This Company had a great concept of building an Empire I pray that they will come to an understanding that the consumers is the ones who will rise them to the occasion and the very same ones that will also crumble there empire to the ground, it is important how you treat the consumers who patronize your business that matters the most, Customer Care is so important in running a good and successful business in today's economy...There is an ole saying if it sounds to good to be true it very well may not be? so be mindful in all your decisions.. watch out Metro PCS Virgin Mobile is easing up in your lane would be a shame to have your concept stolen and taken to another level by your competition....
because they have better people skills......
     
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Anonymous on 2009-08-15:
Yeah, alright.
Anonymous on 2009-08-15:
Be sure and let us know how that works out for you
PepperElf on 2009-08-15:
hell I couldn't even see his actual complaint

it was mostly just rambling
lessthanzero on 2009-08-16:
What was that all about???
PepperElf on 2009-08-16:
no idea
but I really doubt one person can start a class action lawsuit himself

I think he should actually investigate how much it will cost to launch the lawsuit before he suggests that it might exist
montecristo1 on 2009-08-17:
I agree that customer service could use a little more technical training on their products. But I totally disagree with your review. I have been a metro pcs customer since it came to my are in 99 (before that I was a Sprint, Verizon and even a ATT consumer). Sure like ANY other cellphone carrier, you sometimes get some issues. But, I have remained with this company, not only because of the great unlimited deal, but because of it advancements. I am one of those who has a flashed phone on metro. I have the Sprint's HTC Touch Pro, previously HTC mogul- with working internet, MMS, gps-the works. Customers are told up front, you flash another carrier's phone, and web and mms might not work. But customers still do. Then they complain. There is a LARGE following of smartphones metro-flashed like Treos, HTC, and Samsung. Metro makes their money on their phones, so by allowing these phones on their network- they aren't making money, but never the less, they allow them. Kudos to metro for that! Think for minute, if metro starts training their reps who to add wap and mms, then they will have to boost prices. Aren't customers that are non-tech happy with the Blackberry Curve? It is thanks to companies like Metro that other carriers such as Sprint and Verizon are jumping on the unlimited bandwagon or pay as go.

As far as customer service, they have come a long way. I remember when they first started...it was horrible...I think they are heading in the right direction...you failed to mention that Metro pcs won the JD award last year for customer service: http://www.prepaidreviews.com/blog/metropcs/metropcs-takes-home-top-customer-service-award-35394/ There are always three sides to a story, yours, mine and the truth...
ksmom on 2009-08-18:
I also have metro. really am trying to understand this review. Have you ever really tried to resolve issues that you have? Totally not my experience at all.
Ponie on 2009-08-18:
Aaargh! I couldn't get past that first long, rambling paragraph which had 8 'there(s)' instead of 'their.' No periods. But maybe it was made up for by putting two of them at the end. I know the grammar police can be pretty fierce at times--but this one takes the cake and icing, too.
j dean on 2009-08-31:
One thing I have noticed is that ,the company does seem to have a habit of hiring incompetent workers. Look at what you see when you go to cingular or Verizon. You see people who have a good handle of the English language and for the most part are competent. As today I went in searching for a software upgrade at the metro pcs store and this hispanic lady who had minimal mastery of the English language greets me in Spanish and I'm like oh no I'm hispanic but not that fluent! So I proceed with my inquiry in English and she tells me that the reason my phone is not taking certain features is because it is broken and that I have to get a new phone. This is the thing though all she did was look at it and notice that the numbers on the keys where a little faded and that I had colored them in with a sharpie.I was pretty aggravated by this since she was insisting that I did not know what I was talking about and that I needed a new phone so I told her " what ,do you have like some super human eyes that let you see past the external components of the phone and into the internal circuitry. It was upsurd what she was trying to put across,so in a desprate plee I begged the girl next to her to please help me. And she did solving my problem and answering all my question . By the way it was my second time in the store in 15 minutes because the first guy was of no help. Actually third time if you count the other store I came from in which I got the feeling that they did not know what they wear talking about neither so I went to the story in which my story with the lady and the hairy eye occurs. That is two stores in less than an hour and three separate reps .They need to hire people who can fully comprehend English and speak it clearly enough to be understood accents are not a problem but we need to be able to understand what your saying without having the pressure in are brains get so stiff it feels like brain swell.I personally do not want the metro pcs buissness not close down because its idea is good and the unlimitd service plans are great,but coustomer support does have a reputation for being faulty.
jenna28 on 2010-01-15:
he talks about greed and selfishness and all I got from his review was lawsuit lawsuit lawsuit I think that's nothing but greed and selfishness u had a bad experience suck it up and do some push ups... u cannot please everyone
herzco on 2010-01-30:
This is a good review, except for the fact that the spelling and grammar are so incredibly bad that it is rendered unreadable. It makes it difficult to take seriously, even though the person seems to have thoughtful things to say.
kc8nqa on 2011-02-15:
disagree jenna28, Just suck it up? I don't know why Anyone Would Say That? So.... that's how you live your life, you get blatantly ripped off and suck it up. The greed is the Company ripping off the consumer. Suing a company makes them come clean and compensate the people that lost because of their criminal acts!!!! Your attitude Is Not Helping!
mary cranfill on 2011-08-15:
metro is a big joke. they help no one. the people that work for this company don't even use metro them selfs. everyone I talked to said they didn't use metro to enclude the supervisers. All they can say is I'm sorry I can't help you. my phone got a mind of its own I only had it for a month. and they want me to pay for a new one. mined you I had just paid my bill put extra money on my account the phone messes up, ican't even dial cust. serv. and they won't credit my acct. or help me in any way. guess I'm a little dumb too though cuz I had metro over a year ago for about 5 months and every month I was buying a new phone. I got feed-up and quit their serv. dummy me decides to give them another chance. nothing has changed. NO one there can help with anything there only there to RIP PEOPLE OFF. They won't give any moneies back on your acct they just keep it. their only good for taking peoples money.
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A Whole World of SUCK...
Posted by on
I *finally* realize paying 100 dollars at another carrier rather than 55.18 a month for all services at Metro PCS would be FAR GREATER A THING than continuing service with them now.

Not only do the Ghosts at MetroPCS exercise perfect and constant negligence, but they have amazingly devised a way to keep their own company from getting money from its own customers! Hilarious!!

In addition to imposing a limit on a customer's own desires to spend their OWN money, I could not make a credit card transaction which would allow me to speak to my fiance in Italy...because I could not add money to my secondary account. Why did this happen? EASY. MetroPCS decided to be my parents for a minute by telling me I had already "reached a limit of spending" with the company.

Why? Because I bought a couple accessories, paid a monthly bill and put money on a secondary account all in one week...and MetroPCS was "trying to protect" me from myself.

If I need a godd**n parent at age 36, I'll ASK for one.

THE PRIME REASONS I AM LEAVING METRO:

1. No customer service AT ALL.

2. International calling services work 15% of the time on a first-attempt to call. All other attempts to call do not work and those attempts *STEAL* minutes from your secondary account funds - EXPECT NO REFUNDS OR COMPENSATION WITH NO CUSTOMER SUPPORT TO GIVE YOU ANY.

3. Calls drop *everywhere* and it is NEVER another carrier's fault.

4. MetroPCS is rumored to be a government-owned cell phone agency...so I hope you already expect to have your calls eavesdropped upon regularly.

5. The competence of ALL MetroPCS customer service agents at any store I've been to is more incompetent and high-school ghetto ebonic-oriented more anywhere than I have ever seen anywhere else. Expect attitude, hip-hop being blasted at the highest possible volume...and the punk kid from your high school days who always tried to beat you up helping you from behind the counter.

6. "Enhanced voicemail" gives my friends and family about 1 minute to talk before cutting them off and ending the call - whoever's came up with 'Enhanced Voicemail' at corporate MetroPCS can suck me dry under a maroon moon. No one likes a liar with money.

I have finally HAD IT with such incredulous and flagrant retardation in an AMERICAN company - it shocks me that this paltry, pathetic, loser company was actually able to be formed and continues to operate with 4 million losers just like I was all this time.

It's a shame the customer service values of some companies in America get away with the torturously stupid ethics they bring to the table.

DON'T go Metro...there's no one there.

UNLIMIT YOURSELF somewhere you really can...it will *never* be at this pathetic sh*t-shack of a company carrier run by the most irretrievably stupid corporate jerk-offs you could ever imagine.

I've known boxes of hair and piles of feces that play Life's game better than MetroPCS's degenerate investors and employees (that are actually THERE) ever could.

Thanks for reading and, please...spread the word. I've already talked 18 of my friends off Metro and they could not be happier paying more with someone else. Unlimit yourself...LEAVE METRO PCS!!!
     
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mrmaserati on 2012-05-10:
MetroPCS sucks terrible, horrible customer service.

For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

Pass the link along
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Untrustworthy Services and Fees, Poor Service
Posted by on
Rating: 1/51
PETALUMA, CALIFORNIA -- I was directed to explore 2 or 3 No-contract cell phones by a sales person at Best Buy. After looking over the choices, I selected Metro PCS for what appeared to offer good coverage, a reasonable monthly rate, navigation service, and unlimited text, phone, and internet service.

Within days, the navigation system stopped working. I was told there was an additional fee for that service, which was not explained to me upon purchase. I agreed to pay the additional fee because as I stated when making the purchase, that was one of the most important features of having a smart phone. After having the phone for a little over a month, I received a text informing me that Metro PCS would no longer be offering the navigation service, and that my account would be credited with $5.00. The only explanation was that Metro PCS could change features at any time and repeated empty apologies for any inconvenience this has caused me.

It's a good thing I don't have a contract, but it was a waste of $150.00 to purchase a phone that I won't be able to use. I shouldn't be surprised in this day and age, but it appears that it is rare for a company to have any kind of conscience, and this one is no exception.
     
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julie on 2013-07-26:
I can see charging extra for Metro Navigator with new customers but not with customers who have already had it. I have been a loyal customer for 7 years and will be leaving metro where I spend with all my family members over 200 dollars a month. Bad Bad customer service. Your company is sad.
COLLIN HENRY on 2013-08-10:
Metropcs is stink been with them since 04. NO MORE NAV. I'm leaving bye.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rip Off Service and Rude Employees
Posted by on
Rating: 1/51
PHILADELPHIA -- I have bought a brand new phone that was not cheap after leaving the store I realized the connection and calls were were very bad service . Calls dropping and break ins on each convo. Metro gave the run around for 8 days refusing to give me a new phone or refund . Customer Service is not any better than the stores they try to stall you. Until the refund policy has expired so they get your money for not only a phone that does not work but also a service bill that you could not use. I will never use this company again and will make sure to tell my family and friends it is not only a waste of money but also lots of time.
     
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Mary Jacksonville fl on 2013-09-10:
same thing happened to me and I've been with Metro for years.
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HUAWEIM735 Review
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CHERRY HILL, NEW JERSEY -- I was in a predicament, when having not been told or offered insurance on my fun little ZTE Agent phone, that I would have to replace it for another since that model was discontinued. So, I purchased a HUAWEIM735! That was on 11/5/11.

Within DAYS (4) I started having problems w/the phone and I took it back to the store near me, only to be told all stores are independently owned-I had to go to the place I purchased it. So I DID!! The phone was totally SCREWED up, they gave me another one, (White-not my choice-All they had), Feeling Relieved that ALL was Well...WRONG!!!!!!!! I've been back to both stores continually 12-16 times getting it REFIXED! I THOUGHT- (wishful Thinking!) the problem Was RESOLVED! NOPE! I asked them to give me another, warranty-wise, Oh no, They said it had past warranty. My phone is Crap! It drops calls, freezes up, won't send pics and more. I HAVE HAD IT!!!!!!!! They need to HONOR the WARRANTY OF A DEFECTIVE PC OF JUNK- Mind you that I have been PAYING FOR THE WHOLE TIME< and getting Nothing but LAME EXCUSES and more and more AGGREVATION than is to be expected by any NORMAL Customer. OWN UP - MAN UP- Give me A NEW PHONE THAT I CAN ACTUALLY USE!!!!! How about that Metro????? It's Called GOOD CUSTOMER SERVICE!!!!! Maybe you need to take a good old-fashioned Course in 'Customer Service ETIQUITE, and PERHAPS EVEN THROW IT INTO THE TRAINING PROCESS OVER THERE AT METRO HEADQUARTERS!!!!

Refreshing is what it would be...to PAY for a Service, and ACTUALLY GET That service. I for one will return my phone today, get another, and if it so much as Rings wrong, or deletes one thing....I WILL DEMAND MY $ BACK< FOR ALL OF IT'S EQUIPMENT, and switch to YET ANOTHER CO., that perhaps Guaranties it's Products!!!!

Very Truly Yours, TMH, Dissatisfied Customer!
     
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clutzycook on 2011-12-14:
Have you contacted the manufacturer? Metro PCS doesn't make the phones, they only sell them.
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They Can't Be Trusted And US Servicemen Or Women Beware
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FLORIDA -- As I promised the gentlemen at MetroPCS, I just want the whole world to know that Metro does not care about our service people while away on deployment. My son has had his Metro phone for over 1 year. I won't waste time talking about the dropped calls etc. I just want to share my bad experiences with them and their customer service. Because of previous experiences of not being able to use your cell while away on deployments; my son went to a Metro office talk with a person who promised that Metro had a suspension service where you would only had to pay a small fee and you could keep your same phone number while away. So he purchased his phone. When preparing to leave this time he went to make the arrangements for this deployment, he was told no such policy. He contacted me and asked me to follow-up because he had to leave, so I did. I first tried to contact a live person by phone, terrible mistake, when I finally got a person I asked to speak with a Supervisor/Manager. The person put me on hold and after about 45-60 minutes of waiting no one picked up, I went on to bed. The next day after work I went to their store in my area; there I had to wait another 45 minutes for someone to call my name. The answer I got there was if you want to keep your same phone number while you are away you must pay your same phone bill amount every month even if you will not be using it, even if you have official documentation that you will be/are away. I come home and try to call and talk with a supervisor/ manager again; this time I had read on a complaint site how to get through by pressing the # key for 4 times and 1 soon they will let you speak to a person. I finally got someone and had to hold again for a few minutes still; When Mr. J #_ _ _ _ talks to me he tells regardless of what was told they do not, will not, can not provide a service policy to let my son keep his number while he is away. I remind you we did not want the service for free and the time length of deployment would only be for 6-8 months not 1,2, or 3 years. Now if you don't pay your bill they stop your phone from working anytime and for long as they want. But not for a service person in another country defending this one. That's my story.
     
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Alain on 2011-11-23:
You may want to file a complaint at: http://www.myfloridalegal.com/complaintform.pdf
It won't be the first time they've heard of a problem with Metro PCS.
coolmom on 2011-12-09:
I am really sorry to hear about what happened. They actually do reserve phone numbers for service members and their families who are being deployed outside of a home service area. They do the process at the MetroPCS corporate stores. The service member will need to show their deployment papers. The deployment should be for greater than 90 days but equal to or less than three years. If any family members travel with them, they will reserve their number also under the same rules. To reactivate after deployment, you will need to return to the store again so that your number can be pulled out of reserve. I hope that helps.
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