MetroPCS Consumer Reviews - Page 6

LAWRENCEVILLE, GEORGIA -- My husband and I have been loyal customers with MetroPCS for over 4 years. Within the past year is when we became very unhappy with our service. The Unlimited - No Contract, was the original reason why we had signed up.

Within the past year, we have had to contact Customer Service, because of billing issues with our phone. We would receive a text message with the amount due and for a few months, we were receiving the wrong amount, therefore our service had been suspended due to payment problems. When we pay our bill, we always print out the confirmation number.

When contacting Customer Service, the phone tree that MetroPCS has in order to speak with a customer service representative, the automated attendant keeps insisting she can help answer your questions. Explain to me how a automated attendant can answer why our service was suspended when we paid our bill.

After about 15 minutes of trying to finally get connected to speak with a customer service representative, their accent is hard to understand and trying to hold a conversation with their Customer Service is nearly impossible. When you ask to speak with a supervisor or manager, the customer service representative gets upset and usually puts us through to the Spanish-speaking reps. Why, I don't know. Possibly because we insulted them by stating we couldn't understand what they were saying, because their accent was hard to understand.

We never get our questions answered, again due communication issues. We end up spending about 30 minutes of wasted time before we get frustrated and hang up. We pay roughly $89.99 monthly for 2 phones. MetroPCS has this option called 'Travel Talk'. You add money to talk while out of the MetroPCS coverage area. For the same price you pay for just your service, without Travel Talk, you can have nationwide coverage through another carrier.

We don't spend a great deal of time on our phones and are basically overpaying for service. Having to add additional funds to talk in other parts of the country is just another added annoyance. MetroPCS has also changed their voice mail service. You used to be able to leave a detailed message. Now you are lucky to say one word before being rudely cut off by the automated attendant saying "goodbye". Many of our friends and family get frustrated when trying to leave us a voicemail and often have to call back several times to try to leave a message.

Overall for the price and value you pay for MetroPCS service, you are better off going elsewhere to get service, which is what we did. Our new phones with T-Mobile will be here tomorrow and we cannot wait to get our numbers transferred over and enjoy great service, like many of our family and friends are enjoying with T-Mobile.

FORT LAUDERDALE, FLORIDA -- I only have a few things to say because I'm very disgusted with this company & their customer service reps. Just to avoid the headache I will not go into full details but I will point out a few things that happened last night to me 3/18/08.

I called into Metro PCS customer care department to add a new phone to my current plan. The rep verified my info and began to process my request. Once we began programming the phone that's where the problem began. The rep stated that he needed my ESN number to activate the new phone. Let's just say that he didn't need the ESN number he needed my MEID(??) number that was 18 digits long. Any who he kept asking for the ESN saying that the number is 18 digits when I keep explaining to him my ESN number was 11 digits and my MEID(??) number is 18 digits and it starts with a 2.

Do you know this rep asked me if I could count, wait excuse me he said "Ummm don't you know how to count - said 18 numbers." That's when I put him in his place & explained to him that "I'm a customer who pays to use your service & you're disrespecting me." I told him he was wrong & that I wanted to speak with a supervisor to inform them of his misconduct & he hung up the phone in my face. 5 minutes later I called back to handle my business with another customer service rep and couldn't access my account. The last rep that I spoke with changed my passwords and also suspended my service without my permission.

Now I'm stuck without a phone until my day ends at work. My daughter is also without her phone being that she's on my account. Bottom line is Metro PCS needs to get a better hold of their reps because the majority of them are very rude & disrespectful. Every time there's something they cannot help you with they place you on hold and hang up. This will be my last month with Metro and I will be returning back to T-Mobile with a high monthly bill and overages but great customer service reps. Customers are 1st and always right!

VERO BEACH, FLORIDA -- My goodness, about thirty minuets ago, I truly did not believe that there were still ruthless people in the world today. I know that you may never read this or even care to share it, but, knowing that I vented to someone makes me feel a little better. The sad part about the whole situation is that I am not as much angry as our feelings were deeply hurt.

My sister and I took and early lunch break to go and purchase a Metro phone from a dealer on forty-third street and state road sixty in Vero Beach. When we pulled in the parking lot the clerk or whomever this monster was; was just opening the store at ten-forty five, even though the store was supposed to open at ten. However, when my sister walked in the store, the clerk look at her took a big sigh and walked into the back room. As I walked closer to the counter, my sister said good morning, and he then slammed the drawer open and slammed it shut.

My sister then ask, "are you okay?" He then slam the cash drawer on the counter, opened the cash drawer, slammed it shut as well. Never once looking up but, said "what is it that you want?" I then said "excuse me, good morning or something would be fine, what is wrong with you?" He said, "what is it that you need, or what can I do for you?" I could not believe this guy's attitude towards us.

You could tell when he unlocked the door that he had a problem. To whom this may concern, I know that the two dollars or so that we were going to spend didn't/does not make up for all the money that MetroPCS makes in the run of a day, but I do know that without customers there is no business. Without some kind of generous customer care, there is no business. Without leaving all your personal problems at home and acting like a real-life state-of-the art-jerk, there is no customers. Thank you.

WEST SACRAMENTO, CALIFORNIA -- I purchased a Motorola V323i through Metro. I've only had it over a month now, but when I noticed the problem with my phone I had only had it 2 1/2 wks. My earpiece on the phone where earbuds are plugged in doesn't work! Also, at the same time when I realized that it was a defect, Metro's service was having problems that day. One of their towers was down. Everybody's phone was having some sort of problem (mine wasn't receiving phone calls). And, from that day till present that is another added defect or problem.

I have called customer svc., but my phone is supposed to be warrantied out! I've gone to all 3 warranty stores, and everybody is out, but I was also told it would be replaced with a REFURBISHED phone, but my local warranty store around the corner said that their phones aren't refurbished. So, I really don't know if that's the truth, but when I do receive my phone does the consumer (me) have to be informed that a product they are receiving is a refurbished item?

Anyway, I'm still waiting to be switched out a warrantied phone, and I called customer svc. on my monthly payment, and said "I want to be prorated for the time I missed all these calls, or couldn't receive calls because of your delay"! At a moment's notice getting off my landline phone I tried calling my girlfriend (my cell) and MetroPCS shut off my svc., so then I had to pay right off to get it turned back on. I'm paying for something that is not standing behind what I believe is good honest business. I paid a lot for this phone I'd think I deserve the same in return (a new one)!! I will let you know how this turns out in the end!!!

MIAMI, FLORIDA -- We were under a State of Emergency yesterday during Hurricane Rita visit to South Florida. I had gone in the day before and paid my bill in person at a MetroPCS store. I paid the bill and got the receipt. I tried to call friends and relatives during the storm, but representatives at 611 said my phone service was suspended for lack of payment.

Apparently, a dollar and 50 cents had not been paid over the last three months, on two or three of the bills. I told them that I had paid exactly what I was told I owed when I inquired at the store. They said I would have to pay the five dollars (500 pennies) before they would restore my phone service. This is after being a customer for over a year. I told them that the store was closed because we were in a hurricane, and that this was an emergency.

We were legally in a State of Emergency and the FCC and the FTC should look into this matter. If there is a super consumer attorneys group out there that reads this message and would like to help me please contact **. Thanks, and may God bless anyone willing to help. I will suspend my service with MetroPieceofCrapService permanently!!!

PETALUMA, CALIFORNIA -- I was directed to explore 2 or 3 No contract cell phones by a sales person at Best Buy. After looking over the choices, I selected Metro PCS for what appeared to offer good coverage, a reasonable monthly rate, navigation service, and unlimited text, phone, and internet service. Within days, the navigation system stopped working. I was told there was an additional fee for that service which was not explained to me upon purchase.

I agreed to pay the additional fee because as I stated when making the purchase, that was one of the most important features of having a smart phone. After having the phone for a little over a month, I received a text informing me that Metro PCS would no longer be offering the navigation service and that my account would be credited with $5.00.

The only explanation was that Metro PCS could change features at any time and repeated empty apologies for any inconvenience this has caused me. It's a good thing I don't have a contract, but it was a waste of $150.00 to purchase a phone that I won't be able to use. I shouldn't be surprised in this day and age, but it appears that it is rare for a company to have any kind of conscience, and this one is no exception.

PHILADELPHIA -- I have bought a brand new phone that was not cheap. After leaving the store I realized the connection and calls were very bad service. Calls dropping and break ins on each convo. Metro gave the runaround for 8 days refusing to give me a new phone or refund. Customer Service is not any better than the stores they try to stall you. Until the refund policy has expired so they get your money for not only a phone that does not work but also a service bill that you could not use. I will never use this company again and will make sure to tell my family and friends it is not only a waste of money but also lots of time.

I was fraudulently led into buying the Huawei Ascend 3G with the premise of 3G internet access on the Huawei Ascend. After receiving no help after almost a dozen calls holding for 10 - 20 minutes each time, not to mention being transferred a dozen or more times answering the idiot questions EACH TIME! I was finally told that MetroPCS does not support 3G speeds like they advertised. I am paying 50 dollars for a service that is no different than the 40 dollar service I had with my other phone. I am also out the 120 dollars for the Huawei Ascend 3G and 10 dollars for the activation fee on the Huawei Ascend 3G.

MetroPCS has non-professional customer service. Consumers are being misinformed by cust/srv with lack of knowledge in troubleshooting problem. I was more or less told by several of these MetroPCS distributors, there is nothing they can do and just about thrown out of the store. They fail to monitor privately owned and operated MetroPCS distributors that represent their logo & company, their customer care is negligently handled, and their deliberate intent on never resolving issues with consumers has been going on since day one of business and totally unacceptable.

I am trying to initiate a Class Action Lawsuit for this Specific Issue. That will add to the two other Class Action Lawsuits that were initiated at the end of 2010. Anyone that has had or have issues related to this complaint should do the same! Stand up for your Consumer Rights. Make MetroPCS accountable for their products and services! Thank You ALL.

I'm very disappointed in MetroPCS. I was eager to switch from T-Mobile which was great but I wanted to save some money so I figure I would go to Metro... Well after choosing a good phone and 1st-month payment I want out!!! I live in Homestead, Florida and I get no reception basically, 1 bar in my home and the same outside. When I get a call I can'€™t understand a word people are saying, all is muffle and cut off. It'™s frustrating and ridiculous.

I spend most of the time saying: "WHAT? CAN YOU REPEAT?" What a ripoff really. Has been 1 week and I'm switching back to another provider. I don't care I will lose $70.00 for a phone and $45 for first month and I'm unemployed at the moment. That tells you how bad it is and how desperate I am to leave Metro. I want to be able to understand when they call me for an interview, this is my livelihood. I was high on Metro defending it against other people's comments but they were right, at least in the Miami, Homestead area. Beware; try it before committing, to check reception in your area. Hope this helps.

FLORIDA -- MetroPCS wanted my full SS # to port my current cellular # to Metro (I refused). Refused & kept refusing. You also have to create a pass code & all Metro customer service agents ask for it when accessing your account. The first time they accessed my account in the store they kept my account window open; initially refusing to close it, although I was leaving the store. They said they closed it. Now my user ID & password do not work on the secondary log-in page to access "details" of my account.

There was also a problem with billing. 611 said I have to go back to the store to correct this. Additionally, they promised to exchange my cell phone if there was less than 1 hr talk time on it w/in 7 days. In 2 days w/55.18 minutes on the phone they told me there had just been a change of policy and I could not maintain my ported # if I exchanged my phone. I was given an 800 # to call but customer service barely spoke English, said I could not keep my #.

Later I called 611 Metro PCS customer service from my Metro phone and was told this was not true. However, it was too late because I had talked for more than an hour. I kept the phone. I haven't been able to access certain webpages as the phone does not appear to have a / character among other problems. Moreover, the phone comes charged & the battery does not hold a charge well. I wish I had asked for an un-opened box.