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Ever Realize You've Suckered by Midas?
Posted by AnotherMidasChump on 10/26/2007
CHICAGO, ILLINOIS -- I won't bore you with the typical venting, just the facts short and sweet. I brought my car into Midas, located at 1717 N Clybourn in Chicago, IL, to have my brake shoes looked at and replaced if needed. I called to see what the cost would be. About $79 per hour, for about an hours' work, since my brake shoes were under warranty from a previous Midas brake job.

The result was getting handily talked into getting a series of other "needed" things done, like drums getting cut ($40), replacing brake fluid ($60), replacing drum hardware ($30), on top of the standard drum brake package ($50). This made a $90 job cost $200 (how could I, usually a reasonable man, get suckered for $100 per brake drum? Dumb dumb dumb!).

When I questioned the manager Ron, after the work was done, that I could have just gotten the shoes replaced! Boy, do I feel cheated and scammed. Congrats Midas, you made another customer feel like a total fool. No wonder so many people hate you and your shops!

On top of all this, now I hear a rub-rub-rub sound when driving, and then a squeak-squeak-squeak when applying the brakes, until the car stops. It sounds like my car telling me how dumb, dumb, dumb I was to trust in Midas. Never again will I go to Midas! Nor should anyone else. It would be fantastic if they were put out of business, I say!

     
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Posted by chris513 on 2007-10-26:
come on....give midas a brake.
Posted by killerklown on 2007-10-28:
A woman who works for me took her van in to Midas to get the brakes changed. They charged her $45.00 just for an inspection and quoted her $800.00 for the brake job. I'm no mechanic, but I've changed my share of brakes. I know there's nothing involved in changing a domestic vehicles brakes that would warrant an $800.00 bill.
Posted by Briana on 2007-10-29:
Killerklown, I have managed with Midas for a number of years and repaired brake systems on hundreds of domestic vehicles, and there is always the possibility for an $800.00 bill, but it depends on what is being replaced, the year and model of the van, the vehicle weight, etc. I have had many domestic vans over the years, and have seen repair bills from as low as $50 to as high as $2000, depending on the vehicle's needs. I would find out WHAT they are replacing for $800 before deeming the estimate outrageous.
And to the author of this review, why didn't you voice your reservations about the other "needed" repairs before you authorized them? And for the noise that you are hearing now, have you tried taking it back to have them check to see what the problem is? Or if you do not like their service or have trust issues with that shop, which it obviously sounds like you do, take it to another shop. Midas provides a nationwide warranty on their brakes, and any Midas store can take care of you. If you are really dissatisfied, let Midas international know and they will go after the shop to remedy your situation. Good luck, and I hope you will remember that not all Midas shops are bad. I am very proud to be a part of the Midas corporation, and I'm sorry you had a bad experience.
Posted by Midasmgr100 on 2007-11-12:
Briana, well said. It is always frustrating for a manager when you completely explain the needed repairs and the repair options and the customer approves it just to tell you they aren't happy with what was done after the work is completed. To me it sounds like a customer trying to take advantage of superior customer service and aim for a large discount after the job is complete. And to Killerklown, their is much much more to a braking system than just brake shoes and pads. You have the calipers and wheel cylinders, brake hoses, master cylinder and vacuum booster or hydraboost system, proportioning valves and brake lines, and drums and rotors that may either require machining or replacement. A repack of wheel bearings may be necessary when pulling rotors and you always have disc and drum hardware, slide pins, bolts that may be stripped or damaged, lug nuts or studs that may require replacement or even wheel bearings or hubs that are worn out. Just like Briana said, just because your estimate is over $100 for brakes does not mean you are getting ripped off. Find out what it needs and what they are doing... listen, take notes or take a copy of the estimate or get it faxed to you for review. A brake job is not universal. For example, a printer is not simply a one size fits all printer, you can get one for $40 or you can get one for $1,000 depending on what you need.
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Lowball Price on Estimate; Inflate at Payment Time.
Posted by Jimwolf264 on 12/31/2013
TULSA -- Back brakes needed for my Kia. It was obvious by the sound. I just quit driving it once the sound started and took it in ASAP. Midas store Manager advised when he called me that the repair would come in at $333. Of course he was gone when it was time to pick the car up for a total of $400. I asked the clerk about the $333 and he said that was not enough (no kidding). A $67.00 (20%) swing may be small change at Midas but it's real money to us. Plan on adding significantly to your quote, better yet, ask then to fax the estimate to you or take a picture of the paperwork and text it to you. Also this... be certain the location that does your work allows customer comments to be entered for their web located site..MapQuest in this case. The Midas store I went to does not allow any customer comments at a regular search result location... clever indeed.
     
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Help in Time of Trouble
Posted by Gnnest on 11/01/2013
MCCART STREET, FORT WORTH, TEXAS -- I had a situation with a car dealership and questioned their assessment of my brakes. I came to the Midas on McCart Street in Fort Worth to get a second opinion. The guys were so helpful and kind to me and explained everything I needed to know to go back to the dealership with documented fire power. Midas knew that this would not result in a sale for them. They gave awesome customer service anyway. Thanks guys!
     
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Brake Pads
Posted by KHunter6009 on 06/26/2013
EAST LONGMEADOW, MASSACHUSETTS -- I went into Midas in east Longmeadow to have my car checked to see if I needed brakes and they said yes, pads only and I said ok go ahead and put new pads on. So after it was done I went to pick my car up and when I was driving the car and I applied my brakes I head squeeking so I went back to Midas and they test drive it and said that he couldn't hear anything so they can't fix the problem unless they hear what I am hearing.

He said that he put two of the line brake pads on my car and that there is nothing wrong with my car. I will be back there bugging them until they fix the problem. I am never going back there for any other service to be done on my car.

     
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Posted by BigAl on 2013-06-26:
First of all there are a lot better places to get brake work done than Midas. That being said when brake pads are installed it is common to have some occassional squeaking sounds. Especially when the pads are semi-metallic and the rotors have not been turned. The noise should go away after a short breakin period.
Posted by freyja69 on 2013-07-17:
I have experiance installing brakes. If the brakes are making sounds you should get a honest mechanic to repair the brakes. Brake pads are not supposed to make noises
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Overcharged for Brake Service
Posted by Trayrite on 05/06/2012
HAMILTON, NEW JERSEY -- I was over charged for services rendered by this shop. I was never quoted a price for alleged tire rods that I needed. The representative went on to say that he quoted me the price and he swears on his dead father that he quoted me. If he would have quoted me 600 for brake service I would have told him to take my car off the lift and give it back to me. I feel that I was way over charged for brakes, rotors and tire rods. I will be filing a formal complaint with the state of New Jersey.

Midas 3149 South Broad Street
Hamilton, NJ
609 888 4700
     
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Posted by trmn8r on 2012-05-06:
This sounds like a bad experience indeed. For you information, if you file further complaints, I believe you are referring to "tie rods".
Posted by Bill on 2012-05-06:
All you had to do was search "Midas" on this site and you would of known to avoid them like the plague.
Posted by BigAl on 2012-05-06:
If you would list your make, model and year of car it would go a long way on determining if you were overcharged. It would also have been nice to know if it was for front and rear brakes or just front brakes.
Posted by CowboyFan on 2012-05-07:
New Jersey law (quick google search) seems to require a written estimate prior to commencement of the repairs with a quoted price, or a not to exceed price. Did you get that? If not, talk to an attorney.
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Excellent service at midas on 2424 South Figueroa st
Posted by Hodelu on 02/13/2011
The service I received was excellent. Ask to speak with Rey and he will take care of you.
     
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Bad brake service
Posted by Crobldsrm on 01/16/2011
DEWITT, NEW YORK -- I went to Midas for new brakes. They told me I needed new pads and rotors on the front. So I paid and got new brakes. About a month later I was again having brake problems. Took my car back and they did the back brakes and rotors. Another month goes by and still more problems. They look at it and say it's the rotors AGAIN, they replaced these under warranty. Ok, so another week goes by and more problems. They told me I needed all four calipers replaced. I did this, and after a week I still had serious issues. I decided the heck with Midas and went to the Buick dealership. They said I needed new front brakes and rotors. They replaced them and no more issues!!! The tech told me that they get quite a few people that used places like Midas and have to redo the repairs Midas did. I paid over 1500 dollars at Midas, and another 400 at Buick. I learned my lesson, next time I will avoid Midas like the plague.
     
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Scare Tactics
Posted by Charoj on 09/26/2010
LOS ANGELES, CALIFORNIA -- I am about to go on a long road trip, so I took my car into a nearby Midas to get an oil change and free tire rotation, as well as two new tires if they felt I need them in the front cause it's front wheel drive and they are significantly bald.
I dropped my car off and they said they'd call me before doing any work. I got home about an hour later and they soon called. The guy said my car needs several repairs adding up to $1300. I told him I cannot afford that and the car is barely worth that much. He told me he will do the main repairs, which were two new front rotors and pads and a brake fluid flush, because it was contaminated. These repairs, he said, were necessary for the car to be safe and totaled a $530 after tax/everything. This did not include the tires I wanted even though the front ones are very bald. I said OK do the repairs because he made me feel like 'THEY HAD TO BE DONE OR MY CAR AND SAFETY WOULD BE IN GRAVE JEOPARDY'.
I asked a buddy, who knows more about cars than me (which isn't hard to do), about Midas' price and if it was really an emergency. He didn't get back to me until an hour later after the repairs were almost done, but he said it is very unlikely I needed new rotors. Now neither him or I know the truth about how bad my rotors or pads were, but the point of all this is I feel like they pressured me into those repairs by making them seem much more serious then they were. They charged me $530 (front rotors, front pads, and a brake fluid flush) and didn't even put two new front tires like I wanted. Also, labor costs a fortune here, the mechanic I used one months earlier was $50 or $60 an hour; MIDAS CHARGED $200 FOR LESS THAN AN HOUR AND A HALF OF WORK!

AND I KNOW BUYER BEWARE AND I AM TO BLAME FOR SAYING YES BUT MIDAS DID NOT SHOW ME THE OLD ROTORS OR PADS AND THERE DID EXAGERATE THE EXTREMITY AND NEED TO REPLACE THEM. THESE SCARE TACTICS ARE UNETHICAL...
SO I THINK PEOPLE SHOULD NOT HAVE ANY REPAIRS DONE AT MIDAS, OR ANY MECHANIC, UNTIL THEY SEE THE OLD PARTS AND GET A SECOND OPINION IF POSSIBLE BECAUSE MANY WILL TRY AND SCARE YOU TO GET REPAIRS THAT AREN'T AN EMERGENCY. I SHOULD HAVE LOOKED AT MY OLD PADS AND ROTORS MYSELF BEFORE AGREEING AND AS FOR THE 'CONTAMINATED BRAKE FLUID', I DON'T EVEN KNOW WHAT THAT MEANS SO I SHOULD HAVE RESEARCHED IT BEFORE GETTING THE REPAIRS.

     
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Posted by jktshff1 on 2010-09-26:
VH review. I might let Miduhs do my muffler, but nothing else.
Posted by CrazyRedHead on 2010-09-26:
Budget Brakes did the same thing to me or should I say tried. They tried to scare me into getting about $1600.00 worth the work when all I went in for was to have my brakes replaced cause they were squealing. He told me that my rotors and front axle and some other things needed repaired cause they were a hazard to me and my kids (he saw my car seat in the back). I knew my front axle needed replaced but not my rotors and the entire brake line. My front axle had a clicking noise when I turn and both CV boots on the tires were torn. I told him no thanks and left without getting anything done, and went to a local shop that was affiliated with my work. I asked them to check my brakes and let me know if anything else needed repaired. He told me just my brakes, they fell apart when he removed them. He said that there was really nothing else wrong with it other than the front axle due to the clicking sound. It cost me all of $78.00 to have it fixed.

I have since sold that van and got a new one, it was just about as old as dirt.

I know this doesn't help your situation but you are right, you should get a second opinion, especially when facing that much money. I feel that most mechanics have a tendency to prey on females cause most of us aren't knowledgeable about cars. I just tell them to fix what I came in for and I'll take care of the rest later or when the time comes.
Posted by bcd on 2010-09-26:
You don’t know the status of the old pads and rotors therefore this may be an invalid complaint.
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Auto inspection
Posted by Jimihendrix61 on 09/07/2010
RIVERHEAD, NEW YORK -- I brought my son's car in for an inspection and was told the car needed an oil change, front brake pads & rotors, wiper blades, tie rods and hub bearing assembly. Price quoted was over $1,000 so I asked for a breakdown of the costs but never made it past the price of the brake pads. I was quoted $189 for the front set of brake pads, excluding labor. I really did not have to go any further as I know brake pads run $40 to $60 a set.
The Midas was located at 888 Old Country Road in Riverhead, NY and I would avoid this business unless you enjoy over paying for auto repairs.
I brought the care elsewhere and got the work done for 1/2 the price and was not surprised by this. Terrible way to run a business if you ask me.
     
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Posted by Anonymous on 2010-09-07:
Midas is a ripoff.
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Midas Rips off everyone they can by over charging for bad service
Posted by Iben Rippedoff on 11/18/2009
CYPRESS, CALIFORNIA -- Nov. 16, 2009
4,400 miles ago I had a Midas shop turn the rotors and install new pads on my front brakes.

Last week I had a dead battery so I had a different Midas shop install a new battery for $142.00. They told me my front brakes were bad and I needed new pads also they should turn or replace the front rotors. I was told it would cost between $400 to $500 dollars.

Their ad says they will replaces pads free. So I told them to only replace the pads with free pads. So they did and charged me $70 labor.
Now the brakes squeel every time I stop and when I complained they told me I should replace everything. Namely hardware, rotors even the fluid lines but of course not their new free pads. I believe someone should sue them and their rip-off business ways. Don't trust Midas

     
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Posted by JR in Orlando on 2009-11-19:
When you brake, the disc pads squeeze the rotor to make you stop. The pads progressively grip the rotor which is still turning, until finally the rotor is griped tight and the rotor/wheel stops turning. During this period of loose contact, contact between the pad and the moving rotor creates vibration which causes the squeal. That's why the squeal suddenly quits right near the end of the stop when the rotor is clamped tight.

Some pads have anti-squeal clips, and sometimes a gel is put behind the pad to reduce the vibration. Long life metallic pads squeal more than softer (cheaper) pads.

If the car stops normally (other than squeal), I would drive it for a few weeks to see if the problem resolves itself. I also might go to a deserted highway at 30 mph and do some quick stops to see if that seats the pads any better. I would do that before I spent more money.

Did you get your old pads back. You can tell from the wear sometime whether a caliper is hanging up some other problem exists which causes the pad to ride against the rotor and wear out. The other common cause is riding with your foot lightly on the brake which does the same thing. Also, if you begin stopping way before, you will wear out pads quicker. Brakes last longer if they are applied shorter and harder, rather than coasting long distance with them barely engaged.
Posted by Lingayen on 2009-11-19:
Most auto repair shops will try and rip you off for
their service because they assume the public is ignorant
about mechanical functions of their automobile. I learned to
repair my own brakes to avoid being ripped off.
There IS nothing FREE and this includes service, brake pads,
parts or your time searching for a decent mechanic, who have all gone the way of the dinosaurs.
Posted by JR in Orlando on 2009-11-19:
Lingayen: I also fix my own brakes. In the "perfect world" one would replace or turn the rotors everytime otherwise make sure every part was like new. In the "real world" we know that brake pads will conform to the rotor unless it has really been destroyed by running the brake pads down to nothing. The problem with these shops is that they make their money by loading cusotmers with every possible repair. Technically they are not incorrect, but the repairs are requently not really needed.
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