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1.6 out of 5, based on 41 ratings and
93 reviews & complaints.


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Repair For Inspection Wasn't Necessary
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QUAKERTOWN, PENNSYLVANIA -- I have been bringing all 3 of my cars to Midas for years and always trusted them...until the last few times I went in. The latest has clinched my opinion of them and I am EXTREMELY upset that it was an expensive lesson learned. I brought my car in for inspection, having waited until almost the last day of the month, which is always a mistake. The car ran fine - no noises, nothing. I received a phone call saying that the rotors were rusty and needed to be replaced in order for the car to pass inspection. Of course, now I'm in a catch 22. I don't have time to take it elsewhere for inspection and I have to make a decision on the spot. So I agreed, not knowing anything about cars, although I had already become suspicious because it seems every time I bring a car in for inspection or a little thing it always needs repair. The guy brought out one of the rotors for me to see and showed me that the rust was around the edge and little flakes fell off when he scraped that edge area with something. Not knowing anything about cars, I thought that I had no choice but to pay for the replacement or my car wouldn't pass inspection. The next day, I talked to a friend that was a mechanic for 15 yrs who said that rotor edges get rusty almost right after you put them on - its the part that touches the brake pad that is the problem if they get rusty or worn. Of course that part on mine was shiny and smooth and thick. He said it was ridiculous that they made me replace the rotors. I did a little research online and found that the little bit of rust around the edges is not a cause to deny passing inspection. Here is a quoted answer from one of them where the lady had rusted rotors and couldn't pass inspection:

"I would find a new mechanic. What state are you in that requires inspections where the inspecting facility can benefit from being over critical and selling more parts and work?

If the rotors aren't rusted where the brake pads touch them after you've driven the car, there's no problem. If they are rusted, why is he selling you defective rotors that rust year after year would be my question to him.

Find yourself an honest location. Maybe you can use a dealership." (She lives in PA)

The last time I went into Midas Quakertown with my other car, they lost the key to the wheel locks on my car and was going to break them off and charge me extra to replace those. I told them that they were the only people that ever touch that key so wherever they put them last that's where they should be. They argued that and indicated that it was my fault they were lost - couldn't possible be theirs - and that's when they were going to charge me. When I said I was coming to get my car and take it elsewhere, suddenly they found the wheel locks on the mechanics cart. I shouldn't have given them the second chance after that one.

My daughter's boyfriend also has a story about something that happened to him there, but I can't recall the entire story completely.

I have heard complaints about them from other friends as well...seems like they are starting to get the reputation of Pep Boys in this town.

I definitely won't be going back, and will tell everyone I know to find somewhere else to go. I will also be contacting AAA and the BBB and let them know about my recent experiences
     
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Starlord on 12/30/2009:
My mom had an experience with an aftermarket repair place once and to quote the manager when he fired the mechanic, "There are enough repairs needed on cars that we don't need to rip customers off." He had the mechanic first replace the shocks he had tried to get tricky with by replacing them with their top line shocks, then fired him. You do need to find a different shop to go to. I have worked at shops where part of any repair was a complete safety inspection. Some people claimed we were trying to rip them off, but I always told them I didn't care if they had the work done there, someplace else or if they never had it done. It was my job to note anything that was needing repair. If I didn't, I could be liable if they had an accident because something I hadn't noted had broken, causing a wreck.
Very Disgusted on 02/23/2010:
I also sent a complaint to the BBB. After Midas answered my complaint to BBB making up things that were never said or done, I wrote the BBB telling them the issue was not resolved and that Midas was covering themselves. I just looked on BBB's site and found that they have marked the complaint "resolved". Seems if the company answers at all, and it is a BBB accredited company, BBB determines the issue resolved whether it is or not. What then do we have the BBB for?
idontthinkso on 04/22/2010:
The BBB is a private entity. It exists to perpetuate itself. The idea is to arbitrate between companies and consumers and list the very worst/ very best of the available choices. It doesn't work that well. If the BBB wants to stay in business, they have to have members. If they are critical to everything, they will have no sponsors or members. If they side with the businesses 100%, no one will trust them. I take a BBB recommendation as a starting point and do my own investigation from there.
sue on 01/01/2014:
took my 2010 toyota there three times. first time was told caps were off my battery and I needed a new one. they said last person to work on car must have done that. It was them. Next had a patch put on a tire 30 bucks ,ridiculous. Finally had car inspected and oil changed and was told the plug for oil was broken 45 bucks. Are you serious? TOTAL RIPOFF don't go there. SORRY I DID
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Free Check Engine Light Diagnostic
Posted by on
SANTA ROSA, CALIFORNIA -- Midas has an ad that plays on the radio station I listen to every morning, stating they offer a free check engine light diagnostic test. The ad states "if your check engine light comes on, don't wait...take it to Midas for a free check engine light diagnostic..."

So one day my car's engine light comes on and of course I call up Midas to set up an appointment. I specifically say I am interested in making an appointment for the free engine light diagnostic test. The guy answering the phone puts me on hold and then another guy gets on the phone to set up the appointment date and time.

I get to Midas on our pre-arranged scheduled time and start filling out the paperwork. The guy behind the counter, states the diagnostic test costs $105. I told him "No, I wanted the free engine light diagnostic test that you advertise on the radio"

stated "We don't have such an advertisement. You must be mistaken with another company. Midas doesn't advertise anything like that"

I argue with him again that it WAS a Midas advertisement and that this was the reason I called Midas up first...because THEY were the ones that advertise on my radio station.

He then stated I was welcome to take my car and go find another place to have the engine diagnostic done, but that I wouldn't find anywhere else that would do it for free so I might as well just have it done there.

I decided to go ahead and have the diagnostic test done there, because I knew he was right. I would have to pay for the test anywhere else I went, and the fact that I had my ride waiting for me outside while I left my car, I felt pressured into agreeing to the $105 fee.

Once I was back home however, I looked up the Midas online customer service email and explained the situation. I asked that I be reimbursed for the $105 fee when the ad clearly stated it was free.

I waited a week and got no response. I emailed again, and still no response. It has been months since this ordeal happened. Funny thing is Midas is STILL advertising the same thing on the radio station. I hear it almost daily! I wish I had a way to record the advertisement and even attempted to get in touch with the radio station, but just couldn't find anyone who could help me out.
     
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shakenbake on 09/30/2008:
Most local auto parts stores will pull check engine light codes for free.
cherpep on 09/30/2008:
Does the advertising also state "at participating stores"? Perhaps that store is not participating in the promotion.
Anonymous on 09/30/2008:
cherpep is right, not all stores have to participate. When they refused to honor the add, that should have been the cue to walk out. Parts stores like Advance and Autozone will check the codes for free. Those adds are a way for repair centers to bring in customers so the place can upsell service. At least you didn't make the mistake of taking up Cottman on their "free" check engine light service. They'd probably have tried to sell you a rebuilt transmission.
nbaycaligirl on 09/30/2008:
I don't recall the advertisement saying anything about participating Midas shops, but you are right Cherpep and Trixta...they may not have been a participating shop.
But then I am a bit miffed at the fact that when I had called to set up the appointment to take my car in, I specifically told them over the phone that I wanted the free engine light diagnostic test. It should have been THEN that they inform me they don't offer that. Not wait until I come in for the appointment itself.
donadame on 11/02/2008:
I agree with that. They should've told you over the phone that they don't participate. Sometimes I wonder if they would treat a man who called differently?

As stated above, Autozone, Advanced Auto Parts, etc. will do the diagnostic check free.
Openmindguy on 06/15/2009:
I understand that if they advertise it, they should honor it. Once you were informed of a charge, if you weren't happy with that, you should have left. Most auto stores will read codes, not diagnose, an engine light--there is a difference. Do you think that these stores aren't trying to sell you a part based on what the code says? But seriously, how do you expect anyone to work for free? Mechanics have big money into tools, computers, and training to be able to properly diagnose an engine light. How do they make a living diagnosing your light for free, with no obligation on your end? Open your own auto repair facility and see how profitable it is doing things for free.
bchtony on 11/20/2010:
It's actually the way Midas does the business. They usually get you in the shop with something like low oil change price, but in most cases you will spend much more than expected, they can easily tell you that something something is wrong with your car (but you will never know the truth). You may find that their labor cost is reasonable but remember their parts are much much more expensive than other places. I also doubt the skills of their technicians as per my personal experiences.
SHAME ON MIDAS on 01/22/2012:
So you know even when they say it free. and you let them do the work. they add the diagnostic in to the price of the labor and you don't know. heads up all auto zones do the check for free and then still take it to a mom and pops repair shop remember you will pay a lot at Midas any Midas
Rosey on 06/01/2013:
If they said free, it should be free. But, free stuff is usually worth what you pay for it, which is nothing.

My experience is DO NOT go to Midas for engine work. They are not experienced enough. I was charged $700 to diagnose an engine light problem and it was not the problem.
I chose to go elsewhere (thank goodness). The $2000 repair they offered was not my problem and by the way that part was never replaced, but I went to real mechanics that diagnosed (for only $100) and fixed the problem. We're running fine now.

Oil change fine--but real engine work NO!
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Got The Midas Touch During A Oil Change
Posted by on
POINT LOMA, CALIFORNIA --
On 12 June 2008 I took my wife’s 2001 Firebird into Midas for them to check a noise / rattle coming from the rear of her car. Was advised it was the inter baffle of the muffler that was bad. Gave them the go ahead to replace the muffler and to do an oil service (change oil and filter) since the car was there.

I returned about an hour later and the car was still on the lift. The manager told me the car was all done but they lost power to the lift and could not lower the lift. Was asked if I could leave the car over night that they will give me a ride home. Left the car and had my wife pick me up.

While looking at the car on the lift I then noticed 2 burn holes in the exhaust pipes and asked them to fix it. Was told they would have to redo the muffler.


On 13 June 2008 I called the shop (spoke with the Manager) and asked them if the 2001 Firebird was finished and off of the rack was told yes to come and pick it up.

Midas drove the car out of the shop and parked it outside with no oil in it, left the keys in the ignition and the windows down.

My wife and I, came in picked up the car when the wife was driving the car the LOW OIL LIGHT CAME ON, My wife called me as I was still at Midas paying for the car. Told the shift manager at the time about the low oil light.

She returned and we had discovered the engine had NO OIL in it. The Midas Tech added 4 and 1/2 quarts of oil to the car. Both I and the shift manager watched the tech add the oil. (She drove the car about 3 miles in stop and go traffic for about 15 minutes)?

I than had the shop Manager to Note how much oil was added on A statement from Midas. At no time did the Midas put the car on the lift and remove the drain plug to see what amount of oil was in the car. Also no oil showed on the dipstick. (so the statement on Midas page D is false and I made the rewrite the page see page E. The drain all the oil out of the car when it was on the lift and never added oil to the engine until after the car was driven by Midas and my wife)

(I later found out that the Midas shop had told their insurance company that the car had 2 qts of oil in it. Found this out when talking with Mr Hurst. I then said No they drained all the oil out of the car via the drain plug in the bottom of the oil pan ) and the shop manager and the tech and myself were there when he added 4 and ½ qts of oil. I even have a statement from the shop saying how much oil they added. At first they tried to give me a statement saying they added oil but I rejected that one and said No you put down how much oil you added. Shop also tried to give me a statement / invoice dated almost a year ago from 2007 again made them use the correct date.)

After numerous calls to the shop and the regional manager over the course of about one week. I was contacted by the insurance company of Midas and was told nothing can or will be done until I pay for the car / engine to be inspected. (was told by Mr Hurst we do not pay for what if’s or inspections) But my claim is on file P961033041 and if anything happens to the engine we could reopen the claim.

Midas did not pay for the engine to be inspected. Or give me a letter saying they will cover the repairs if the engine should fail because they failed to put oil in it.

Still trying to get Midas to pay for the repairs today is the 30th of June.

     
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Failed Pressure Test Leads to SCAM
Posted on
Rating: 1/51
SAN ANTONIO, TEXAS -- I recently bought a 2001 Saturn LS. As I was driving around, the coolant reservoir started boiling over. As it is HOT HOT HOT in San Antonio, and I was in Stop & go traffic, I kind of expected this. But the needle on the temp gauge never went above 1/4.

So, I took the car into the Midas on Nacodoches Rd. I told them I wanted an oil change, a diagnosis on the Service engine light, and figure out what was going on with it heating up.

They did the oil change first. Good. But they never put up a new sticker in the window.

Then, they did a pressure test on the coolant overflow reservoir. They called me into the bay and told me that the coolant was coming out yellow and that that meant that the coolant was leaking into the block. This of course meant that I would have to replace the engine. They offered to do it for about $1500.

HELLO!!!!! I just told them that I put in a gallon of antifreeze. The antifreeze I used was the new kind that can be used for any vehicle, is prediluted, and is GOLDEN YELLOW!!!!!

The mechanic said that he could do a breakdown on the engine to see if I had bent valves, but that would cost about $500 whether the valves were bent or not.

I told him that for that kind of money, I would have to think about it. I paid my $177 bill and went to get in my car. Before I left, another mechanic came up to me and said that with all the problems the car had, he could take it off me for $50.

REALLY!?!?! $50 for a car. I couldn't be more insulted if the guy had spit in my face.

After I drove off, it occurred to me that they never said anything about the codes for the Service Engine light. I feel SOOOO ripped off. I understand that you can't blame the whole company for the actions of a single franchise, but I keep hearing complaints about Midas. I don't think I will EVER trust ANY Midas again. Sorry for the guys that are honest, but the actions of the crooked speak louder than the words of the honest.
     
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Damaged My Car, and Refuses to Pay for It
Posted by on
Rating: 1/51
KEARNEY, NEBRASKA -- On 4/3/13 I stopped in the Midas located at 102 W 25th St, Kearney, NE 68847 to have my tires rotated and balanced while driving cross country from Chicago, IL to Los Angeles, CA. The store was getting ready to close. The manager went out to my car to get the miles off the car, and when removing the key from my ignition, he locked it up. He later went out to move the car into the service bay, when we learned he wasn't able to start the car. We called a locksmith, as there was no parts in town to replace it.

The locksmith came out and took a look at it, and informed me IN FRONT OF THE MANAGER that he had snatched the key out, WITH FORCE while the car wasn't fully in the OFF position, resulting in bending the pins in the ignition. I was stuck with a $65.00 bill for the locksmith and told I would need to replace the ignition, as the Midas employee damaged it. The employee who damaged the ignition admitted fault as well, and said he was very sorry. He told me to come back the next day and they would do my rotation on my tires for FREE.

On 4/4/13 I returned as I had stayed the night at a local hotel. I was charged for the service as well $60.80. On 4/24/13 I called Lexus as requested to do by Dan [snip]to get the price of the repair, and was told he would pay me to have the car fixed, as well as the $60.80 I paid of the service and the $35.00 I paid for the hotel. When he found out the bill for the car repair was $737.80 he refused to pay it, and told me the age and miles on the car was the reason my ignition broke, and proceeded to tell me I'm in Los Angeles now and he is in Nebraska, and there wasn't anything I could do about it. I have threatened to contact my attorney and sue Midas and he refuses to pay me for the damages.

I have a written statement from the locksmith even stating the Midas employee was the one that damamged my car, and if Midas still refuses to make payment to me for this damage, I do have full right and intent to sue Midas to the fullest of the law. I will seek damages for car, hotel, repair bill at Midas, attorney fees, court cost and interest if allowed by the court. This $900.00 problem will turn into a $5000 or more problem.
     
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trmn8r on 04/26/2013:
Now that you have threatened to sue, you likely won't hear anything unless you actually do it. Sounds like a small claims court matter Good luck.
Curtis Nichols on 12/07/2013:
I took Midas to small claims court after They ruined my engine by installing the timing belt with tenson kit to tight. Two days later belt broke water pump on the timing belt. I brought it back and they left my air conditioner, rocker arm bolts loose, oil in radiator etc... You can only guess the money I lost.
The only person I could take to small claims court was the shop manager. Because owner lived out of town he could not be served. The judge ruled in favor of Midas. Wrong person was summoned to court. The owner is a part of a corporation. Also He would have to have helped mechanic work on car. In other words you would have to prove he harassed me by how he ran his business. My advice if you read, hear a bad review about a business involving mechanics
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Warranty HaHa
Posted by on
Rating: 1/51
WOONSOCKET, RHODE ISLAND -- I just returned from Midas. I arrived there Saturday morning at about 8:00 am. As I walked into the office, I had my paper work showing that I paid $780.00 the last time I was there and that my ceramic break pads should be free.

This whole trip to Midas is because I had a front wheel come off while I was driving a couple of weeks before which had nothing to do with the breaks other than the mechanic who put the wheel back on said the pads were worn by 80%. I next thought was that the breaks have a lifetime warranty and I should go back to Midas and have them replaced free of charge only having to pay labor and taxes. Here is where it gets interesting.

They took my vehicle for a test drive and then parked it in the repair bay and inspected the breaks. Then they called me into the work area and asked if they were the pads that they had put on the vehicle. I replied they were in fact the pads they had installed at my last visit. Then they showed me the wear on the rotors in the rear and explained that they could not be turned down as they had too much wear as he felt the difference with his finger. The two rear rotors were changed the last time I was in for breaks. They showed me the front and said they should be changed also. The long story is that the way the warranty works is the breaks pads are free but for the warranty to continue you must change all the components that they say need to be changed. So even after getting free pads the price to do the job came to $733.23 and the warranty continues to the next time I need break pads. My suggestion is you find the cheapest place to do a complete and professional job and have it done there as the warranty at Midas is not worth the paper it’s written on.
     
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Slimster on 04/21/2012:
It's often been said, if it sounds too good to be true. . . . .
trmn8r on 04/21/2012:
Yeah. It kind of makes sense. Brakes are a wear item, so providing a warranty of any kind on them is highly suspect.

Helpful review.
clutzycook on 04/21/2012:
I've always wondered about stuff like that. And besides, often the labor is the most expensive part of the repair.
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MIDAS IS HEINOUS
Posted by on
Rating: 1/51
LEXINGTON, KENTUCKY -- I went to get a brake job done. Told $150 on phone. Got there and of course there's more problems, new total is $320 (have to replace rotors, can't machine them down, bull crap bull crap bullcrap). I agree. 45 minutes later I have to get a new caliper (they broke it while changing brakes). Now its $530 dollars (180 bucks for a new caliper). I Google caliper and see its only $70. I ask if this is too expensive, am told no. I tell them I do not even have the money in my bank. I have to pay it or it can't be fixed and I can't leave. I forward money to bank account. 3.5 hours later and $450 more than I was expecting to pay I leave. 4 days later the caliper they installed wrong leaked all my brake fluid out. I almost wrecked. I can't imagine what could have happened to me or my daughters, or if my girlfriend had been driving (not that women aren't good drivers but she would not have known how to handle a car with no brakes). So after making me wait 3 hours longer than I should have, charged me over 400 bucks more than I should have, they put my personal life and property in danger and every single person on the road that I was around that day after I left work. The other customers while I was there all had something else wrong with their car they 'had to get fixed' (lady getting an oil change needed an alignment, lady getting oil change needed timing belt replaced, etc, anything they can say to charge more). After I told the guy I didn't have enough money initially to pay for it and had to borrow money just to pay them I tried to use a coupon I printed off their website and was told they couldn't take it. One of the worst experiences of my life,. After I had caliper replaced by another mechanic (for 60 bucks) I told them I wanted my money back on my old caliper?. They said they are in the retail business, not the wholesale business and that's why I was overcharged!. So their mentality is exactly this: CHARGE AS MUCH AS YOU CAN TO EVERY CUSTOMER REGARDLESS OF CIRCUMSTANCE;. That's how they make money'. No customer service, no customer care, their guarantee is a lie and a farce.. AVOID AT ALL COSTS!. Drive these creeps out of business.
     
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Bill on 03/16/2012:
Steer clear of Midas or Meineke.
Find a local shop or even the dealer. The dealers are usually higher but most will do the work you need done correctly.
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When will my Van be running???
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BENTONVILLE -- On April 13th, 2007 I brought this van into you because I wanted a battery check as well as a lube and oil change. After a while I was told that my battery was no good and that was because of the Alternator not charging my battery and was told that I also needed an alternator. I said well if that is causing the battery to go dead then replace the alternator. I waited for some time and was told that the alternator had to be ordered. I then suggested the alternator repair place in Springdale, so I took the alternator my self down to have it tested and the following Tuesday April 17th, was told that there was nothing wrong and brought it back to you. You stated that your testing gages still stated my Alternator was bad so I said fine, go ahead and order one. After a few days more I was told that they sent the wrong alternator, and finally said there was no problem as I use the van for outings only to go shopping or just so we all can be together. I also stated that Saturdays are the only days that I have free in order to pick up the van. Again that was find with us both. I was promised that the van would be delivered to me after having to take a cab home as well paid over above the cost of touring the van back to Midas.

In short a real hellish day with a grand daughter of two and a grandson of five and my older boys and others totaling six of us. The expense as well as the promise to bring home the van was not done as your very busy. I understand this after all I myself am also busy during the week as well as trying to make a living so I again stated that I could only bring the van down on Saturday. I was told that you would provide another battery which we both knew would get me and the van back to your dealership. After close to a month I was called and told that there has to be a short and that you felt you have cured the problem and could not remember that you promised to bring the van home for me. I said then no problem that I would pick it up on Saturday with you to given me your word, certainly that it was running correctly.

You also stated that both gas tanks were working. Upon starting the van I said that they were not. You stated that they may have stopped again. No problem so I took off. As I said I use the van only for family I didn’t use it until the following Saturday as we all went shopping as well to Pea Ridge then to Rogers Walmart again. The only thing that was used was the air as it was pretty warm those two days that we used the van. On Monday morning I also advised you that the radio was no longer working as before. I said I feel that the battery ran down and that is what I was running on those two weekends of use. On Sunday July 8th, I went out to start the van for family and darn it would not start. Neither would the red lite on the new switch turned red any more. I had my sister in law call you to contact me at a good time.

Around five pm that Monday I called and asked what the problem was. Just busy and to bring it back and we will try again. I stated it would be Saturday as that was only day that I had off. April 14th, 2007. Since I have a dead battery and can’t afford another toll because I exhausted my usage on my insurance. Of course can’t afford to pay another fifty or in this case a hundred dollars again. So, will remove the battery and drive to Midas and get another battery or have this one charged up and drive the van back. Whatever happens since I am distressed and it’s only 3:30AM Saturday morning. I wish to let you know that I just want whatever has gone wrong with all that I have replaced. I was able to use van longer on dead battery and Voltage regulator as well as Alternator longer when I bought the van than I have been with using all the new goodies that I was told needed.

As I said I am a grandpa and I understand things are hard for everyone. Especially hard on grandpa having to raise his kids, kids. But very hard when counting ongoing some place and thinking that were all going to get home safe. Now since I am no way a mechanic as well as not rich and living pay check to pay check as most people. I only ask that this time whatever the problem be repaired and the van not kept close to thirty days this time. When it is repaired and no one is able to bring it back to me then please remember that I can get it on a weekend only except this next Saturday on July 28th, I will have to work as normally have to work one Saturday a month. I do have Monday the 20th off if it should be ready by then.

But, please there’s plenty of gas in both tanks as I refilled both of them before leaving last time for home. Please run it with air on or anything to see if it is really charging or not and not just running on the battery as you stated before it was. But with over five hundred dollars in parts I feel it should be running long before now. I don’t blame you as this must be something that you have never ran into. I never had such problems myself either. This is the first, but I just want to be able to go here and there and not worry about getting everyone home and broke as before and not having a pleasure of a family time. Since this letter is going to be sitting here and I know someone will read it as all my other personal papers have been removed. Just don’t waste time as before and repair whatever is needed so we both can get on with other important things in daily life. I do thank each and everyone of you for trying to find whatever started this problem.

But, as I said I am no mechanic and I never have been. I count on people like you as I did in California for many years. My home number is xxxxxxxxxx and my cell number is xxxxxxxxxx. I again was told to pick up the van on Saturday, and met by another employee before getting out of the car with my keys in hand. He stated that Ken said there is nothing wrong with the van, and to call him on Monday. I called and had no return call as promised. I went to the store twice and checked the battery after the trip from your shop as well from the store. The battery was low when I got home. I shut the van off, and tried to restart it again with of course no luck.

I took the battery out and took it to be charged again. After making a trip to pea ridge and back home, the battery again is low, and as I stated before this van does not have a short in it. But, the new alternator is not charging the battery or maintaining a full charge for some unknown reason. I was also told that the alternator may not be the correct one for charging this van. The person that told me this said I best take it back as maybe the alternator is charging, but it’s not maintaining the battery charge. You have kept my van for a period of two months over these last three months. The van has set out in your parking lot for weeks at a time and then maybe battery is fully charged in which I can drive it for maybe a day or two.

You have been told this many times and still do nothing but cause me a lot of grief as well as money to charge now the battery in order to drive it one time daily. I had to remove the battery and this last time charged up to bring the van back to you. I also know that a piece of paper was offered that shows that the alternator you replaced as well as voltage regulator as well as battery were all working on each visit when I picked the van up. I also have told you that the alternator you have in there is not keeping the battery charged as the battery is being drained while driving on just the battery itself. The little trip switch or whatever you put in is nothing what so ever as it isn’t keeping the battery charged either.

Again, I stress bring this van back to me when it is in running order and not keep it for weeks at a time in your parking lot and replacing the battery and saying it is done. I paid your for everything that you requested of me and I have not had any use of the van since you replaced all three of these items. The van was running fine when I brought it into you for just an oil change. I knew I may needed a battery, but was not going to do nothing as I charged it and was running for many days after buying it. I was told that I should replace the battery as it had a majority of the cells dead. Since I didn’t want to be stuck any place I agreed. After a two in half hours of waiting I was told the delay was because after you placed in the new battery it showed the alternator was not charging, and from this point on were back at the beginning of this letter. Please as I stated many times after the second visit, don’t hold my van for a month or three weeks, or as this last time two weeks, All this time could have at lease had this van running long before now if anyone really looked into the problem.

After all if a store can tell me it’s the alternator then you also know it is the problem. I expect this van brought back to my home when done, and if it is still just running off the battery when brought back then expect legal action the next time. As you have cost me a lot of money as well as time performing from what I feel was repairs that never were needed in the first place. You have to understand how I feel at this point and I sure am not going to recharge the battery every day I wish to run the van. My insurance rates are high enough with not being able to enjoy use of the van since your replacing everything in it and finding it was replaced with the wrong Alternator or whatever it is you did. Again my phone numbers are listed above.

If you can’t do the job then it’s up to you to replace all my old parts so that I can get it repaired correctly. As for the warranty of the parts, I have not had use of the van for two weeks let along ninety days. It has sat in your parting lot more than it has at my own home! John Lewis Sr.
     
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sarahnkrystal on 09/03/2007:
I'm sure there is a valid complaint in there somewhere, but after the first part of the second page the jumbled thoughts made me give up, and I'm sure they made Midas give up to.

Short and sweet and to the point is the way to go, sir.
Anonymous on 09/03/2007:
I've written English essays shorter than this. I'm not even attempting this one.

I feel sorry for the person on the receiving end of this letter.
ThinLazyAmerican on 09/03/2007:
You took it to an alternator place that specializes in alternators so, if there's nothing wrong with the alternator why did you replace it?

Can I sell you the Brooklyn Bridge?
Anonymous on 09/03/2007:
John, you are definitely getting the run around from Midas and it sounds like you are trying to remain reasonable and professional with them to get this worked out.

Who did you send this letter to? I recommend that you rewrite it and summarize the main points, stating your complaint clearly and concisely and also request, in writing, what Midas intends to due to rectify the situation for you.

Also, never post your personal information on the web, you included both your home # and cell # in this post.
ThinLazyAmerican on 09/03/2007:
Midas won't even read this letter. I don't think any companies read the complaints on this site at all.

This is just a place where people can vent and maybe give advice.
lewis1946 on 09/03/2007:
As I stated I was and still am very upset. This letter along with the keys to the van is now sitting in front of Midas. I used Midas when I lived in California and naver had a problem is the reason I go there. Yes, I understand I am long winded and may confuse many and if you been though what I have with young grand children being standed and using all our money for cab fare as well as toll truck service then you would understand. I am sixty years old. I try to trust people. I admit I have been taken advantage of by many. Really hurts to see even a business doesn't want to help. This has been going on for sometime. I have not been able to use my van even a week. I just want what I was told repaired. I never knew an oil change would come to all this! As for phone numbers. Well as I said this is the letter I left this morning at Midas with the keys in there mailbox. When they come to work there going to be as sick as I am just to see it in there lot. Thanks for the comments and wish anyone that knew how to handle such things to advise me. I don't want to got to consumer affairs or legal just yet, but am getting close to it. Hate to spend money on attorney just to get them to do what they stated. So, stupid how people can be. Also, I am no English major. Sorry! I will keep all informed as to what happens and what I do. I will listen to any suggestions. Since everyone knows where my van is, ask them to complete it as agreed! Thanks again
ThinLazyAmerican on 09/03/2007:
Your best bet is to get your keys back, either drive it away or tow it to another shop. Tell them to replace the battery and alternator and be done with it.

Midas will not help you, neither will a rambling, confusing letter.

Seems you know what you need (alternator & battery) "note: I did not finish your letter because it's hard to read" So, just get the van away from Midas and have another repair shop fix what you need.

Your "feelings" will not help you in this situation. Just get it done and over with!
lewis1946 on 09/03/2007:
Well ThinlazyAmerican, you may be able to afford to have another repair shop. I can not and expected the new items replaced would have worked. I doubt very much that anything really was wrong now. But, not going to let someone lead me on without getting to the bottom of the problem. I paid for a job and paid a lot and it has costed me a lot of time as well as money. Thanks for your comment.
jktshff1 on 09/04/2007:
I couldn't read the whole thing..agree there is something in there somewhere.
Midas does mufflers
Anonymous on 09/04/2007:
You left your van and keys at the shop ? Get your checkbook ready for all the storage fees. Take your van to some other shop as Midas is not the best place to have many repairs done.
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Do Not Trust the Midas Touch
Posted by on
COLUMBUS, OHIO -- As I was leaving my house to go to work, Friday Oct 15 2010, my car began to overheat. Midas is less than five minutes from my house, so I drove it there. It was about 7:40am. I explained the problem I was having they gave a couple different possible causes, but said that they would let me know for sure as soon as they got a diagnostic done. I left the shop and went to work and I made a few calls and talked to some people that I knew where knowledgeable about cars and I told them what they thought was wrong and they told me I would probably be looking to spend about $500. They called me at about 8:40am and told me that I would be needing a coolant flush, radiator and thermostat and it would close to $900 I explained I did not have that kind of money to spend and that I could probably get it done for around $500. He said well I will discount it and could you do $564. I agreed. He then asked would I like my oil changed, which I needed so I agreed to that also. They said it would be done today and they would call me when it was ready. At around 3pm I had not heard from them, so I called to check the status and they said it should be about an hour or an hour and a half. I got there at 4:15pm it still was not ready and they told me it would be about an hour or an hour and a half, but they close at 7pm so it will be ready by then. at 6:30 I still had not received a call, so I go back up there and they said it was still not ready. My car was not finished until 9:15pm. Almost 13 hours after I had dropped it off. I get my car and make sure everything that was supposed to be fixed is work properly. As I get ready to pull out of the parking lot I turn the volume up on my stero and the radio is playing. I only listen to CD's in my car, so I press the CD button and nothing happens. I press the eject button and nothing happens. I try to put a CD in and it won't take it because the CD that was in there when I dropped my car off is in there. I had just turned out of the parking lot and pulled into the store right next door, so I go right back to Midas and explain my problem. He tries to press the buttons and nothing happens, so he tells me to bring it back the following morning at 10am and they will look at it. That night and the following morning I could listen to the radio fine. I take it back to Midas at 10am and about an hour later they had removed the CD, but tell me that my CD player has just died and there was nothing they could do it just went bad. So I was upset because I just couldn't believe that after two years of owning this car the CD player would just die without warning, but I got in my car and prepared to leave. Before I pulled out the parking lot I tried to turn my radio on and now I have no sound coming out of my radio. I backed up and went back into Midas and said now I have nothing first my Cd player goes out after bringing my car here now my radio. Again they try to say it was not anything they did it must have just died to. They tried to blame the problem on a bad system because my radio display was out and has been out since I bought the car two years ago and I have not had any problems with the radio or cd player because of it. There were no sign of a problem and when I had taken my car there earlier this year they told me that my car was in very good condition. I called the District Manager whose name and number was displayed on there window and he actually answered and he was extremely rude and did not help at all. He told me that the radio has nothing to do with the radiator, so it is not are problem. And that they don't do work on radios or body work or stuff like that. So you just must have a bad system. I was very displeased with the service and customer service from everyone and I would never go back there again. The worst part of all was hearing all the "I told you so" from everyone that had told me not to take my car to Midas in the first place.
     
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Weedwhacked on 10/20/2010:
The radio/CD player actually has nothing to do with the radiator.
leet60 on 10/20/2010:
Taking your car to a muffler shop for a repair (other than the muffler) is never a good idea. I definitely would have gone to a reputable repair shop - I avoid the chain shops like the plague.
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Midas broke the door handle on my car
Posted by on
COLUMBIA, MISSOURI -- It sucks when you think or imagine that you trust the mechanic. I thought Midas in Columbia, Missouri are trustworthy.
I took the car for all the repairs it needed based on a friend recommendation. Lately I took my 1998 Honda Accord to do coolant flush. I opened the driver door
at 8AM just fine, handle was firm and perfectly fine. I took the car to Midas and they pulled it in and did the flush and everything looked just fine.
Made the payment and head out to the car. Usually Midas mechanic will leave the driver window closed while performing the repair because they used to ask me to look
at the car and they explain what needs to be repaired and so forth. So I know they usually leave the window closed. Now when I went to my car, before I touch the handle,
I noticed few things:
1) the driver window was open, which means they probably left it open because they broke the door handle and could not open the door from outside.
This way they reach to the handle from inside.
2) Also, they always close the door when they pull the car outside and the repair is finished, but this time they left the door open. I looked and said that is very strange and
I pulled the handle (without noticing it is broken, since the door was open) and drove the car to my house.

Later at that day, I went out in the evening, tried to open the door and the damn handle won't open the door. The handle is pulled up, but nothing happens,
I thought something got loose inside the door. But closer inspection, I noticed the handle also moves left and right and it is not firm as it was in the morning.
The only person who touched the car was the Midas mechanic and I can easily identify the guy.

This is totally wrong and disrespectful to your customer Midas, you did not even come to me and say, hey sorry we broke your door handle. At the least is to acknowledge your
mistake. Do not think you can deceive me by leaving the door open so I won't notice the broken door handle. BE SMART.

I am not the first one to encounter this problem. They did not tighten the lug nuts on the oen of the wheels on my friend's car, he drove the car and the wheel just flow off.
He had to tow the car and fix it and Midas denies his accusation, but they are going to court.

Tomorrow I will be at Midas complaining and I am not giving up. I am 100% sure they did it and they are guilty. For sure, they lost a customer and never back again to Midas, never.

I will keep you updated on what happen tomorrow.
Please do not go to Midas, find somebody else who is more responsible and professional. Find somebody who fixes your car without braking anything.
Company Response 03/07/2011:
In response to the broken door handle ,if the windows roll down we roll the windows down because we've had doors lock on us,(2) the part of the door handle that was broken was inside the door panel and not accessible to get broken by us.In response to his friends car wheel falling off we have had no such complaints to us .We try to take care of customers complaints within a timely matter and if they are legitimate complaints we do not hesitate to take care of them right away.
     
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rockfishing on 10/04/2010:
Although they should have said something it's a 12 year old car. If the door handle breaks on your mom opening the door, are you going to demand that she pay to fix it? When was the last time you opened your door panel to maintain the inner workings of the door?
mohammedsk on 10/04/2010:
The door mechanics are working perfectly, door handles, power locks, etc. There is no excuse for Midas to break the door handle and not to tell me. On top of that they tried to trick me by leaving the door open. Also, the problem is not in the door mechanics, it is obvious that someone used the handle aggressively since the handle is now out of place.
Venice09 on 10/04/2010:
Have you tried calmly asking them if someone broke the door handle? At least give them a chance to explain.
trmn8r on 10/04/2010:
I am wondering if the mechanic found the handle broken, and left the window and door open so the owner could get in easily. It is hard to imagine them absusing the handle in the process of servicing the car.

Since you didn't bring this to their attention prior to leaving, you may have a problem proving that they broke it.
Venice09 on 10/04/2010:
Trmn8r, that is exactly what I was thinking. Maybe they didn't say anything about the broken handle because they figured the OP already knew. It could have broken at any time. It would be hard to tell who is responsible. I would start by going back and telling them what happened. Maybe they have an explanation.
trmn8r on 10/04/2010:
Venice - right. The best course of action is as you describe. At this point, they have to hope that if the store was in fact responsible, someone is honest enough to admit it. My fear is that since it wasn't mentioned in the first place, it isn't going to happen. It is worth a try.
mohammedsk on 10/04/2010:
I could not tell them right away because since they left the door open and I could not tell if the handle is broken. I took the car and parked and I used again at 6PM. At that time they were closed. If I noticed that right away, I would have definitely mentioned it to them.

It is possible that the handle decided to give up when the mechanic opened the door. Anyway, I will go tomorrow and see what they say.

Thanks for the feedback.
Venice09 on 10/05/2010:
Mohammedsk, if this happened to me, I would try to be as polite as possible. I wouldn't come right out and accuse them. Just explain what happened. Someone might even offer to fix it for you. Who knows?

Come back and let us know what they said.
mohammedsk on 10/05/2010:
Well, I went today and talked to the manager. He asked the mechanic and he said that the driver door did not open and he got in from the passenger door. They offered to look at it. They did and it took them 2.5 hours, they said they tried to glue it, but that did not work. It took them almost 1 hour putting everything back together. At the end, they charged me $30 and they locked the keys inside the car. They forced a metal bar through the passenger door to unlock the car. I did not realize that until that bar was already inside the car, otherwise, I could have gotten the spare key I have. They scratched the paint and bent the upper corner of the passenger side door.

Now it is over, I really do not have a very strong case against. I called the 800 number for Midas and submitted a complain.
trmn8r on 10/05/2010:
I thought about this complaint at 2am when I was trying to get back to sleep. What occurred to me is even if the handle broke even while in their possession, I don't believe they are responsible. Not unless you prove they abused it.

Sadly, it appears your effort to get to the bottom of this resulted in even more heartache. That's a few bad days in a row, and your handle is still broken. This too shall pass.
Ytropious on 10/05/2010:
trmn8r, that was the same conclusion I had. I bet there are a lot of shady people who bring a car with something teetering on the edge of breaking or already broken, then swoop in to claim the company broke it to get a new one for free. Not that the OP is that type, but it's going to be hard to prove that it was in fact working when the OP had it, and that the Midas guys broke it by doing something destructive.

This happened at my workplace once. Customer had ordered a big box item and although we are not supposed to help load it in for liability issues, the guy working was persuaded by the couple to load it into their van. As soon as he was done they began complaining that the CARDBOARD BOX had scratched a deep long line into their bumper, like the entire length. Physically impossible since the box never touched the bumper. The guy loading it has done this for years and swears up and down the scratch was there before he loaded it, since it was noticeable. I don't know how it got handled from there, our store filed a report and it went above us.
mohammedsk on 10/05/2010:
I have already ordered a new handle, I was lucky to find handle from Honda with the same car exterior color. It is over now, but no more going back to Midas, specially after they scratched my paint and bent the upper corner of the passenger door, which was an irresponsible behavior.
Venice09 on 10/05/2010:
I'm sorry it didn't work out, mohammedsk. I don't think they should have charged you anything in light of locking the keys in the car and causing damage. Now that I think of it, maybe this is a place to avoid in the future.
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