HARRIMAN, NEW YORK -- I made an appointment online for an oil change. Email was sent back to me indicating a confirmation email would be sent within 1 hour to confirm my appointment. Nothing ever came so I repeated the process, again no response. The reason I even chose Midas was because of the coupon special which indicated an oil change for $19.99 which is a pretty good deal in the area I live in.
Since I had the day off in the middle of the week (Wednesday), I got up early and arrived before they were even open. Knowing full well I still hadn't received a "confirmation" email, I figured I'd give it a shot anyway. There was not a soul in the lot when I arrived at 07:15 (they open at 07:30), so I waited and they arrived promptly (3 men) at 07:30. I gave them a about 5 minutes to open then went in hoping to get an early start.
When I walked in, all 3 of them were in the garage area drinking coffee and smoking. I waited about 10 minutes, when one of them came back in to the waiting area then without saying a word, he got something and walked back to the garage area without acknowledging me at all. I waited a little longer and another person came in, again without a word. I then left and will ever do business with them again.
FAIRFIELD, OHIO -- By far, this was the best auto maintenance experience I've ever had. I own a 2013 Chevy Cruze, and when I stopped at a light, my car started to smoke. I pulled over to the nearest auto store, which turned out to be this Midas. A tech checked out my car, explained that I had a severe oil leak then pulled my car in immediately.
Thirty minutes later, the Asst Mngr. (**) came out and explained that my car's O-ring was off, he replaced it, cleaned the oil spill and topped off my oil. He'd never seen anything like this; it wasn't something that would occur under normal driving conditions, so he wasn't even sure how to charge me. Eventually he stated there was no charge, and sent me on my way with a smile. How's that for great service!!
FORESTVILLE, MARYLAND -- I went to the MIDAS located at 5717 Silver Hill Rd, Forestville, MD for an oil change. My info was already in the system because I had been there before for service on my previous car. The worker that was assisting me asked me the normal questions about my new car (model, year, etc) which is a 2013 Chevy Sonic. As he was typing on the computer, he said out loud to himself, "what in the world?", then asked me if my car was a diesel. I said "no" and then he asked me which car was mine. I pointed outside to my car and he went outside and looked at my car.
He came back in and told me for my car an oil change was going to be $86. He told me that because of the type of synthetic oil blend recommended by the manufacturer needed for car, that was why the price was so high. Of course I did not get the oil change because I thought the price was outrageous and I'm sure that $86 did not include other fees (labor, taxes, disposal of old oil, etc). I went to the Chevy dealership I purchased my car from and got not only an oil change but a tire rotation, multi point inspection, and my car was washed for $53.35.
If I would have let Midas do the oil change. I would have got just that an "oil change" and ended up paying probably $100+. I WILL NOT GO BACK TO THE MIDAS OR ANY OTHER LOCATION.
WICHITA, KANSAS -- My car had overheated due to coolant leaking out because a coupler for the upper radiator hose had broken. I took the car to Midas, explained the problem to the guy at the counter who seemed only mildly interested. I had them look the car over and they agreed that the radiator hoses needed to be changed along with some other work. I got all the work done to the tune of 1300 dollars. 2 days later I'm taking my girlfriend to work when the car starts to overheat. Lo and behold if the hose in question isn't rigged up just like me and buddy had rigged in order to get the car to Midas.
There is no way they changed that hose!!! I may not be explaining this right but the way the thing is broken, anyone that would have tried to change that hose would have noticed the broken coupler upon trying to connect it on that end. Which makes me wonder what else did they charge me for and not do?
COLUMBIA, SOUTH CAROLINA -- Midas told me the tension belt was "off" and needed to be replaced for $420, and that I needed a new water pump, that anti-freeze was leaking onto the belt for $380. I called another mechanic to get a second opinion and he told me he could do all that for $300. When I called Midas back to tell them not to do anything to my car, they said they had already "torn it apart" and would cost $280 to put it back together without fixing anything. As you can imagine, I was beyond angry. I will never go back to Midas again.
WEST PALM BEACH AND LAKE WORTH, FLORIDA -- I took my vehicle in for an inspection regarding the engine. I was not able to get out of my car when I arrived home because my door handle was broken. I know that it was not broken and was working well when I handed them my keys. What's upsetting is that they pretended like nothing happened and did not even mention it when they handed me my key.
I called and talked to the store manager Matt at the West Palm Beach location (and later with another Matt – Lake Worth location manager). It took them a week to find the part and when they finally did, they wanted to charge me for labor! I am very upset for the fact that I was expected to pay for something that "Midas touch" broke. This is definitely not the type of service that I appreciate. I have never been a Midas customer before and never will be again!
BARSTOW, CALIFORNIA -- Made 1 p.m. appt. Arrived 12:40. They took the next local around me, asking if they wanted a front-end alignment while they were in the alignment bay (I found later, there is only one alignment bay), to which the man answered "no." At 3:00 p.m. my brother arrived to give me & my mother a ride to her house. He let me take his car and he stayed. They were just pulling my vehicle, finally, into the bay when I left. I found later, the woman was the owner's wife, so she knew exactly what she was doing; and had been her business' receptionist at least 25 years.
Complained to Midas (right after the complaint my car quit totally, electrical problem, but from two air sensors being plugged in backward into the idle air control? Something they weren't even working on. May have been in the way for the alignment?) I asked Midas not to give the complaint to the business as it was on the owner. I just asked them to investigate. I asked that maybe they put someone like the lead mechanic in charge, someone who would run it fairly. They GAVE THE COMPLAINT TO THE BUSINESS TO HANDLE, WAS THE email REPLY TO ME.
Midas official called me after I complained again, then said they were calling the woman, and then calling me back. So I guess after they talked to the woman, they took her word for whatever she said. I WILL NEVER FORGET THAT MY 90-YR OLD MOTHER WITH WALKER AND VERY WEAK, SAT FOR 2 HRS 20 MIN. WHILE for some reason someone chose "they just didn't like me" and would make me wait. We both made the best of the time we had to wait, until over two hours passed.
I went around to the bay to ask why my vehicle was not even yet in the garage. I complained, finally, around to the back area, as I did not want to upset my mom. Everyone arrived in perfect timing, including me, for the alignment bay. Two people were leaving and she could have put the man, who was after me, in either other bays.
Got home with my mom, WHO DOESN'T EVEN FINISH A WHOLE "ENSURE", WHO GULPED IT DOWN WITH HER LIFE-SUSTAINING MEDICATION, AND WOLFED DOWN FOOD I PREPARED QUICKLY FOR HER WHILE SHE WENT TO THE RESTROOM, as she couldn't easily use the restroom at Midas and didn't try.
So later, this woman who purposely left a 90-yr old sitting for over 2 hrs, tried to call me numerous times after my complaint; and every time I hung up without saying a word. I had already told Midas I did not wish to speak to her, or see her ever, when they called. I had to complain to them online again, to ask them to have her stop calling me. I told them I didn't want anything from them, as they obviously didn't want to handle a problem involving the owner, themselves. I never told them about the $400 repair (thank God from my trusted mechanic at Purrfect Auto) that could have cost $1000-$2000 elsewhere on my type veh).
So Midas cost me $400 to replace my idle air control, plus their repair cost, plus a 3-hr wait for the actual repair work with an appointment time (the time they finally released my vehicle) - for which the actual alignment was probably no more than 15 minutes to do - and the unexplainable idle air control sensors being switched into wrong positions, ruining the idle air control. It must have been God that got me home. The next time I drove my vehicle after stopping at home, it quit running just past the security gate exit of my community. Luckily I have towing with my insurance.
THIS WAS A FEW MONTHS AGO, BUT WHEN I SEE THE SWEET LITTLE MIDAS COMMERCIAL ON TV for the last few days, it angers me. I wouldn't use MIDAS if they were the last repair place on Earth. Especially, you will find IF YOU HAVE A COMPLAINT AND SEND IT TO THEM, THEY DON'T REALLY LISTEN.
INDIANA -- I rarely take the time and effort to write something like this but I was so p*ssed off, it was impossible for me not to. About a week ago I had the Midas in Plainfield, Indiana to do an alignment on my car. I drove it home about 6 miles and thought that was it. 3 days later on a trip out of town, I noticed the car had a slight pull to the left and the steering wheel was not quite centered. I called the Plainfield Midas and asked if they would be able to get the car in to check the alignment. It was short notice so when the man said that he couldn't get to it that day, I understood and said I would try again in a day or so.
After a little thought I decided against taking it back to the Plainfield Midas. They didn't get it right the first time so I wanted to have another Midas look at it. On Tuesday July 3, 2012, I decided to call the Midas in Brownsburg, Indiana to see if they could get it in to check the alignment. I asked, "is there any chance I can get a car in today for an alignment check?" The man asked a few questions - make, what's the car doing, my name. He looked over his schedule and said he could get me in at 4:00 pm. That was great for me since I had just got home and it was close to 2:00 pm.
I arrived at the Brownsburg Midas at 3:53 pm. Went to the counter where I was greeted by the counter guy. I showed him my receipt from the Plainfield Midas and explained that they had done the alignment and that I would like for his store to check it. I told him the car pulled to the left and the steering wheel was not centered. Amazingly he explained to me that he probably couldn't get to it that day, he had several brake jobs ahead of me and they had to be done by 6:00 before close. He was happy to reschedule me for July 5th.
Now someone less cynical than myself might accept his story and just be happy with the rescheduled appointment. I on the other hand recognized his ** story. The Brownsburg Midas was not interested in doing my warranty work that day but apparently they would have been happy to do some new work. As someone that works in the service/trades, I understand things happen or go wrong from time to time. It's how they're handled later that makes the difference. Midas has failed in that respect.
No need for a call, an email, a letter. I wouldn't even accept a full refund at this point. Since the age of 20 I have had at least 2 or more vehicles. Currently I have 4. I will NEVER bring another vehicle of mine to any MIDAS STORE. Midas does not honor or stand behind their work. Unfortunately I will be forced to complain about this situation and Midas to the automotive blogs, BBB, Angie's List and anyone else that might want to listen. P*ss poor way to run a business.
QUAKERTOWN, PENNSYLVANIA -- I have been bringing all 3 of my cars to Midas for years and always trusted them...until the last few times I went in. The latest has clinched my opinion of them and I am EXTREMELY upset that it was an expensive lesson learned. I brought my car in for inspection, having waited until almost the last day of the month, which is always a mistake. The car ran fine - no noises, nothing. I received a phone call saying that the rotors were rusty and needed to be replaced in order for the car to pass inspection.
Of course, now I'm in a Catch-22. I don't have time to take it elsewhere for inspection and I have to make a decision on the spot. So I agreed, not knowing anything about cars, although I had already become suspicious because it seems every time I bring a car in for inspection or a little thing it always needs repair. The guy brought out one of the rotors for me to see and showed me that the rust was around the edge and little flakes fell off when he scraped that edge area with something.
Not knowing anything about cars, I thought that I had no choice but to pay for the replacement or my car wouldn't pass inspection. The next day, I talked to a friend that was a mechanic for 15 yrs who said that rotor edges get rusty almost right after you put them on - its the part that touches the brake pad that is the problem if they get rusty or worn. Of course that part on mine was shiny and smooth and thick. He said it was ridiculous that they made me replace the rotors.
I did a little research online and found that the little bit of rust around the edges is not a cause to deny passing inspection. Here is a quoted answer from one of them where the lady had rusted rotors and couldn't pass inspection:
"I would find a new mechanic. What state are you in that requires inspections where the inspecting facility can benefit from being over critical and selling more parts and work? If the rotors aren't rusted where the brake pads touch them after you've driven the car, there's no problem. If they are rusted, why is he selling you defective rotors that rust year after year would be my question to him. Find yourself an honest location. Maybe you can use a dealership." (She lives in PA)
The last time I went into Midas Quakertown with my other car, they lost the key to the wheel locks on my car and was going to break them off and charge me extra to replace those. I told them that they were the only people that ever touch that key so wherever they put them last, that's where they should be. They argued that and indicated that it was my fault they were lost - couldn't possible be theirs - and that's when they were going to charge me. When I said I was coming to get my car and take it elsewhere, suddenly they found the wheel locks on the mechanics cart. I shouldn't have given them the second chance after that one.
My daughter's boyfriend also has a story about something that happened to him there, but I can't recall the entire story completely. I have heard complaints about them from other friends as well...seems like they are starting to get the reputation of Pep Boys in this town. I definitely won't be going back, and will tell everyone I know to find somewhere else to go. I will also be contacting AAA and the BBB and let them know about my recent experiences.
POINT LOMA, CALIFORNIA -- On 12 June 2008 I took my wife's 2001 Firebird into Midas for them to check a noise/rattle coming from the rear of her car. Was advised it was the inter baffle of the muffler that was bad. Gave them the go ahead to replace the muffler and to do an oil service (change oil and filter) since the car was there. I returned about an hour later and the car was still on the lift. The manager told me the car was all done but they lost power to the lift and could not lower the lift. Was asked if I could leave the car overnight, that they will give me a ride home. Left the car and had my wife pick me up.
While looking at the car on the lift, I then noticed 2 burn holes in the exhaust pipes and asked them to fix it. Was told they would have to redo the muffler. On 13 June 2008 I called the shop (spoke with the manager) and asked them if the 2001 Firebird was finished and off of the rack was told yes to come and pick it up. Midas drove the car out of the shop and parked it outside with no oil in it, left the keys in the ignition and the windows down.
My wife and I came in, picked up the car. When the wife was driving the car, the LOW OIL LIGHT CAME ON. My wife called me as I was still at Midas paying for the car. Told the shift manager at the time about the low oil light.
She returned and we had discovered the engine had NO OIL in it. The Midas tech added 4 and 1/2 quarts of oil to the car. Both I and the shift manager watched the tech add the oil. (She drove the car about 3 miles in stop and go traffic for about 15 minutes.)
I then had the shop manager to note how much oil was added on a statement from Midas. At no time did the Midas put the car on the lift and remove the drain plug to see what amount of oil was in the car. Also no oil showed on the dipstick. So the statement on Midas page D is false and I made the rewrite the page see page E. The drain all the oil out of the car when it was on the lift and never added oil to the engine until after the car was driven by Midas and my wife. I later found out that the Midas shop had told their insurance company that the car had 2 qts of oil in it. Found this out when talking with Mr **. I then said no.
They drained all the oil out of the car via the drain plug in the bottom of the oil pan and the shop manager and the tech and myself were there when he added 4 and ½ qts of oil. I even have a statement from the shop saying how much oil they added. At first they tried to give me a statement saying they added oil but I rejected that one and said, "No you put down how much oil you added." Shop also tried to give me a statement/invoice dated almost a year ago from 2007 again made them use the correct date.
After numerous calls to the shop and the regional manager over the course of about one week, I was contacted by the insurance company of Midas and was told nothing can or will be done until I pay for the car/engine to be inspected (was told by Mr. **, "we do not pay for what-if's or inspections"). But my claim is on file ** and if anything happens to the engine, we could re-open the claim.
Midas did not pay for the engine to be inspected. Or give me a letter saying they will cover the repairs if the engine should fail because they failed to put oil in it. Still trying to get Midas to pay for the repairs today is the 30th of June.