HARRIMAN, NEW YORK -- I made an appointment online for an oil change. Email was sent back to me indicating a confirmation email would be sent within 1 hour to confirm my appointment. Nothing ever came so I repeated the process, again no response. The reason I even chose Midas was because of the coupon special which indicated an oil change for $19.99 which is a pretty good deal in the area I live in.
Since I had the day off in the middle of the week (Wednesday), I got up early and arrived before they were even open. Knowing full well I still hadn't received a "confirmation" email, I figured I'd give it a shot anyway. There was not a soul in the lot when I arrived at 07:15 (they open at 07:30), so I waited and they arrived promptly (3 men) at 07:30. I gave them a about 5 minutes to open then went in hoping to get an early start.
When I walked in, all 3 of them were in the garage area drinking coffee and smoking. I waited about 10 minutes, when one of them came back in to the waiting area then without saying a word, he got something and walked back to the garage area without acknowledging me at all. I waited a little longer and another person came in, again without a word. I then left and will ever do business with them again.
FAIRFIELD, OHIO -- By far, this was the best auto maintenance experience I've ever had. I own a 2013 Chevy Cruze, and when I stopped at a light, my car started to smoke. I pulled over to the nearest auto store, which turned out to be this Midas. A tech checked out my car, explained that I had a severe oil leak then pulled my car in immediately.
Thirty minutes later, the Asst Mngr. (**) came out and explained that my car's O-ring was off, he replaced it, cleaned the oil spill and topped off my oil. He'd never seen anything like this; it wasn't something that would occur under normal driving conditions, so he wasn't even sure how to charge me. Eventually he stated there was no charge, and sent me on my way with a smile. How's that for great service!!
FORESTVILLE, MARYLAND -- I went to the MIDAS located at 5717 Silver Hill Rd, Forestville, MD for an oil change. My info was already in the system because I had been there before for service on my previous car. The worker that was assisting me asked me the normal questions about my new car (model, year, etc) which is a 2013 Chevy Sonic. As he was typing on the computer, he said out loud to himself, "what in the world?", then asked me if my car was a diesel. I said "no" and then he asked me which car was mine. I pointed outside to my car and he went outside and looked at my car.
He came back in and told me for my car an oil change was going to be $86. He told me that because of the type of synthetic oil blend recommended by the manufacturer needed for car, that was why the price was so high. Of course I did not get the oil change because I thought the price was outrageous and I'm sure that $86 did not include other fees (labor, taxes, disposal of old oil, etc). I went to the Chevy dealership I purchased my car from and got not only an oil change but a tire rotation, multi point inspection, and my car was washed for $53.35.
If I would have let Midas do the oil change. I would have got just that an "oil change" and ended up paying probably $100+. I WILL NOT GO BACK TO THE MIDAS OR ANY OTHER LOCATION.
WICHITA, KANSAS -- My car had overheated due to coolant leaking out because a coupler for the upper radiator hose had broken. I took the car to Midas, explained the problem to the guy at the counter who seemed only mildly interested. I had them look the car over and they agreed that the radiator hoses needed to be changed along with some other work. I got all the work done to the tune of 1300 dollars. 2 days later I'm taking my girlfriend to work when the car starts to overheat. Lo and behold if the hose in question isn't rigged up just like me and buddy had rigged in order to get the car to Midas.
There is no way they changed that hose!!! I may not be explaining this right but the way the thing is broken, anyone that would have tried to change that hose would have noticed the broken coupler upon trying to connect it on that end. Which makes me wonder what else did they charge me for and not do?
COLUMBIA, SOUTH CAROLINA -- Midas told me the tension belt was "off" and needed to be replaced for $420, and that I needed a new water pump, that anti-freeze was leaking onto the belt for $380. I called another mechanic to get a second opinion and he told me he could do all that for $300. When I called Midas back to tell them not to do anything to my car, they said they had already "torn it apart" and would cost $280 to put it back together without fixing anything. As you can imagine, I was beyond angry. I will never go back to Midas again.
WEST PALM BEACH AND LAKE WORTH, FLORIDA -- I took my vehicle in for an inspection regarding the engine. I was not able to get out of my car when I arrived home because my door handle was broken. I know that it was not broken and was working well when I handed them my keys. What's upsetting is that they pretended like nothing happened and did not even mention it when they handed me my key.
I called and talked to the store manager Matt at the West Palm Beach location (and later with another Matt – Lake Worth location manager). It took them a week to find the part and when they finally did, they wanted to charge me for labor! I am very upset for the fact that I was expected to pay for something that "Midas touch" broke. This is definitely not the type of service that I appreciate. I have never been a Midas customer before and never will be again!
FAYETTEVILLE, GEORGIA -- I took my Forerunner in for front struts to only find out that the service team lied! They could not fix my truck but were blatant about saying that they could. After dropping it off at the opening of the day, it sat in the parking lot without anyone even looking at it.
Absolutely amazing that I had to call them about six hours Yes six hours later to say "are you all completed?" The response was "we thought we had the correct parts." But my question then was when was someone going to call me the customer? Then the manager proceeded to say "we had no numbers for you," really? You quoted my number from the computer that particular morning.
Needless to say, I will never return to that place again. I actually should have listened to residents in the city who stated "service is horrible there! Don't listen to their price quotes. It is a hoax." I sure learned my lesson. One simple call within the hour and I could have taken it somewhere else... absolutely horrible. I sure hope all Midas are not that way. If so, beware!
WEST SAINT PAUL, MINNESOTA -- I was there in December for a broken exhaust pipe, it was repaired for $170. There were many other rusted places in the pipes there I was not told about. Fast forward to July, another pipe breaks so I make an appointment. I had a 10AM appointment and the car wasn't looked at until noon. I spent 5.5 hours total waiting around and spent $300 only to have a muffler fall off (literally) a week and a half later. This was due to the manager not telling me that pipe holding the mufflers on in the rear was rusted badly on both sides. That repair was another 3.5 hours waiting around and $150. I could have done a much better job inspecting the car myself.
I complained through their website, and all the general manager would do is defend his people, and he said he would send a certificate for future exhaust work. They don't want to ''oversell'' is what general manager Steve says. Oversell by (withholding information) not telling the customer that they need new pipes, so that they'll return multiple times to spend multiple hours and dollars? Terrible.
INDIANA -- I rarely take the time and effort to write something like this but I was so p*ssed off, it was impossible for me not to. About a week ago I had the Midas in Plainfield, Indiana to do an alignment on my car. I drove it home about 6 miles and thought that was it. 3 days later on a trip out of town, I noticed the car had a slight pull to the left and the steering wheel was not quite centered. I called the Plainfield Midas and asked if they would be able to get the car in to check the alignment. It was short notice so when the man said that he couldn't get to it that day, I understood and said I would try again in a day or so.
After a little thought I decided against taking it back to the Plainfield Midas. They didn't get it right the first time so I wanted to have another Midas look at it. On Tuesday July 3, 2012, I decided to call the Midas in Brownsburg, Indiana to see if they could get it in to check the alignment. I asked, "is there any chance I can get a car in today for an alignment check?" The man asked a few questions - make, what's the car doing, my name. He looked over his schedule and said he could get me in at 4:00 pm. That was great for me since I had just got home and it was close to 2:00 pm.
I arrived at the Brownsburg Midas at 3:53 pm. Went to the counter where I was greeted by the counter guy. I showed him my receipt from the Plainfield Midas and explained that they had done the alignment and that I would like for his store to check it. I told him the car pulled to the left and the steering wheel was not centered. Amazingly he explained to me that he probably couldn't get to it that day, he had several brake jobs ahead of me and they had to be done by 6:00 before close. He was happy to reschedule me for July 5th.
Now someone less cynical than myself might accept his story and just be happy with the rescheduled appointment. I on the other hand recognized his ** story. The Brownsburg Midas was not interested in doing my warranty work that day but apparently they would have been happy to do some new work. As someone that works in the service/trades, I understand things happen or go wrong from time to time. It's how they're handled later that makes the difference. Midas has failed in that respect.
No need for a call, an email, a letter. I wouldn't even accept a full refund at this point. Since the age of 20 I have had at least 2 or more vehicles. Currently I have 4. I will NEVER bring another vehicle of mine to any MIDAS STORE. Midas does not honor or stand behind their work. Unfortunately I will be forced to complain about this situation and Midas to the automotive blogs, BBB, Angie's List and anyone else that might want to listen. P*ss poor way to run a business.
QUAKERTOWN, PENNSYLVANIA -- I have been bringing all 3 of my cars to Midas for years and always trusted them...until the last few times I went in. The latest has clinched my opinion of them and I am EXTREMELY upset that it was an expensive lesson learned. I brought my car in for inspection, having waited until almost the last day of the month, which is always a mistake. The car ran fine - no noises, nothing. I received a phone call saying that the rotors were rusty and needed to be replaced in order for the car to pass inspection.
Of course, now I'm in a Catch-22. I don't have time to take it elsewhere for inspection and I have to make a decision on the spot. So I agreed, not knowing anything about cars, although I had already become suspicious because it seems every time I bring a car in for inspection or a little thing it always needs repair. The guy brought out one of the rotors for me to see and showed me that the rust was around the edge and little flakes fell off when he scraped that edge area with something.
Not knowing anything about cars, I thought that I had no choice but to pay for the replacement or my car wouldn't pass inspection. The next day, I talked to a friend that was a mechanic for 15 yrs who said that rotor edges get rusty almost right after you put them on - its the part that touches the brake pad that is the problem if they get rusty or worn. Of course that part on mine was shiny and smooth and thick. He said it was ridiculous that they made me replace the rotors.
I did a little research online and found that the little bit of rust around the edges is not a cause to deny passing inspection. Here is a quoted answer from one of them where the lady had rusted rotors and couldn't pass inspection:
"I would find a new mechanic. What state are you in that requires inspections where the inspecting facility can benefit from being over critical and selling more parts and work? If the rotors aren't rusted where the brake pads touch them after you've driven the car, there's no problem. If they are rusted, why is he selling you defective rotors that rust year after year would be my question to him. Find yourself an honest location. Maybe you can use a dealership." (She lives in PA)
The last time I went into Midas Quakertown with my other car, they lost the key to the wheel locks on my car and was going to break them off and charge me extra to replace those. I told them that they were the only people that ever touch that key so wherever they put them last, that's where they should be. They argued that and indicated that it was my fault they were lost - couldn't possible be theirs - and that's when they were going to charge me. When I said I was coming to get my car and take it elsewhere, suddenly they found the wheel locks on the mechanics cart. I shouldn't have given them the second chance after that one.
My daughter's boyfriend also has a story about something that happened to him there, but I can't recall the entire story completely. I have heard complaints about them from other friends as well...seems like they are starting to get the reputation of Pep Boys in this town. I definitely won't be going back, and will tell everyone I know to find somewhere else to go. I will also be contacting AAA and the BBB and let them know about my recent experiences.