INDIANAPOLIS, INDIANA -- I took my car to Midas because I couldn't get in to my regular trusted mechanic for a couple weeks (probably because they are great guys and extremely honest about what you do and don't need). The customer service was fine and they were friendly. That part I have no complaints about.
I was told that I needed a new battery, serpentine belts replaced, cabin filter (you don't even really need this, btw unless you have really bad allergies) and an air filter. I knew I absolutely needed the battery and an oil change so I had them do this. I should have questioned the price but I was at work and in the middle of a million things and wasn't thinking clearly.
I was charged $189.95 for a 25-60 CARQUEST battery plus $15.99 to install it. After getting my serpentine belts and air filter replaced at my regular mechanic today, I asked about the battery price for a comparison. My mechanic showed me where the product number was on the battery so I could look up the CARQUEST price and told me that they get the batteries for $115 and charge $10 to install it. He was right on the money. The battery on the CARQUEST website was $114.99. I can understand a small markup, but Midas is putting a 65% markup on the battery.
I know this is my problem for not being a more informed consumer, and I also know they can charge whatever they want as long as people agree to it. However, I don't appreciate the price gouging and do not plan to take my car back to Midas again. Do yourself a favor and look up the price of parts that they say you need! I will stick with my mechanic from now on. Lesson learned.
SAN ANTONIO, TEXAS -- I recently bought a 2001 Saturn LS. As I was driving around, the coolant reservoir started boiling over. As it is HOT HOT HOT in San Antonio, and I was in Stop & go traffic, I kind of expected this. But the needle on the temp gauge never went above 1/4. So, I took the car into the Midas on Nacodoches Rd. I told them I wanted an oil change, a diagnosis on the Service engine light, and figure out what was going on with it heating up.
They did the oil change first. Good. But they never put up a new sticker in the window. Then, they did a pressure test on the coolant overflow reservoir. They called me into the bay and told me that the coolant was coming out yellow and that that meant that the coolant was leaking into the block. This of course meant that I would have to replace the engine. They offered to do it for about $1500.
HELLO!!! I just told them that I put in a gallon of anti-freeze. The anti-freeze I used was the new kind that can be used for any vehicle, is pre-diluted, and is GOLDEN YELLOW!!! The mechanic said that he could do a breakdown on the engine to see if I had bent valves, but that would cost about $500 whether the valves were bent or not. I told him that for that kind of money, I would have to think about it. I paid my $177 bill and went to get in my car. Before I left, another mechanic came up to me and said that with all the problems the car had, he could take it off me for $50.
REALLY!?!?! $50 for a car. I couldn't be more insulted if the guy had spit in my face. After I drove off, it occurred to me that they never said anything about the codes for the Service Engine light. I feel SOOOO ripped off. I understand that you can't blame the whole company for the actions of a single franchise, but I keep hearing complaints about Midas. I don't think I will EVER trust ANY Midas again. Sorry for the guys that are honest, but the actions of the crooked speak louder than the words of the honest.
HARRIMAN, NEW YORK -- I made an appointment online for an oil change. Email was sent back to me indicating a confirmation email would be sent within 1 hour to confirm my appointment. Nothing ever came so I repeated the process, again no response. The reason I even chose Midas was because of the coupon special which indicated an oil change for $19.99 which is a pretty good deal in the area I live in.
Since I had the day off in the middle of the week (Wednesday), I got up early and arrived before they were even open. Knowing full well I still hadn't received a "confirmation" email, I figured I'd give it a shot anyway. There was not a soul in the lot when I arrived at 07:15 (they open at 07:30), so I waited and they arrived promptly (3 men) at 07:30. I gave them a about 5 minutes to open then went in hoping to get an early start.
When I walked in, all 3 of them were in the garage area drinking coffee and smoking. I waited about 10 minutes, when one of them came back in to the waiting area then without saying a word, he got something and walked back to the garage area without acknowledging me at all. I waited a little longer and another person came in, again without a word. I then left and will ever do business with them again.
FAIRFIELD, OHIO -- By far, this was the best auto maintenance experience I've ever had. I own a 2013 Chevy Cruze, and when I stopped at a light, my car started to smoke. I pulled over to the nearest auto store, which turned out to be this Midas. A tech checked out my car, explained that I had a severe oil leak then pulled my car in immediately.
Thirty minutes later, the Asst Mngr. (**) came out and explained that my car's O-ring was off, he replaced it, cleaned the oil spill and topped off my oil. He'd never seen anything like this; it wasn't something that would occur under normal driving conditions, so he wasn't even sure how to charge me. Eventually he stated there was no charge, and sent me on my way with a smile. How's that for great service!!
FORESTVILLE, MARYLAND -- I went to the MIDAS located at 5717 Silver Hill Rd, Forestville, MD for an oil change. My info was already in the system because I had been there before for service on my previous car. The worker that was assisting me asked me the normal questions about my new car (model, year, etc) which is a 2013 Chevy Sonic. As he was typing on the computer, he said out loud to himself, "what in the world?", then asked me if my car was a diesel. I said "no" and then he asked me which car was mine. I pointed outside to my car and he went outside and looked at my car.
He came back in and told me for my car an oil change was going to be $86. He told me that because of the type of synthetic oil blend recommended by the manufacturer needed for car, that was why the price was so high. Of course I did not get the oil change because I thought the price was outrageous and I'm sure that $86 did not include other fees (labor, taxes, disposal of old oil, etc). I went to the Chevy dealership I purchased my car from and got not only an oil change but a tire rotation, multi point inspection, and my car was washed for $53.35.
If I would have let Midas do the oil change. I would have got just that an "oil change" and ended up paying probably $100+. I WILL NOT GO BACK TO THE MIDAS OR ANY OTHER LOCATION.
WICHITA, KANSAS -- My car had overheated due to coolant leaking out because a coupler for the upper radiator hose had broken. I took the car to Midas, explained the problem to the guy at the counter who seemed only mildly interested. I had them look the car over and they agreed that the radiator hoses needed to be changed along with some other work. I got all the work done to the tune of 1300 dollars. 2 days later I'm taking my girlfriend to work when the car starts to overheat. Lo and behold if the hose in question isn't rigged up just like me and buddy had rigged in order to get the car to Midas.
There is no way they changed that hose!!! I may not be explaining this right but the way the thing is broken, anyone that would have tried to change that hose would have noticed the broken coupler upon trying to connect it on that end. Which makes me wonder what else did they charge me for and not do?
COLUMBIA, SOUTH CAROLINA -- Midas told me the tension belt was "off" and needed to be replaced for $420, and that I needed a new water pump, that anti-freeze was leaking onto the belt for $380. I called another mechanic to get a second opinion and he told me he could do all that for $300. When I called Midas back to tell them not to do anything to my car, they said they had already "torn it apart" and would cost $280 to put it back together without fixing anything. As you can imagine, I was beyond angry. I will never go back to Midas again.
WEST PALM BEACH AND LAKE WORTH, FLORIDA -- I took my vehicle in for an inspection regarding the engine. I was not able to get out of my car when I arrived home because my door handle was broken. I know that it was not broken and was working well when I handed them my keys. What's upsetting is that they pretended like nothing happened and did not even mention it when they handed me my key.
I called and talked to the store manager Matt at the West Palm Beach location (and later with another Matt – Lake Worth location manager). It took them a week to find the part and when they finally did, they wanted to charge me for labor! I am very upset for the fact that I was expected to pay for something that "Midas touch" broke. This is definitely not the type of service that I appreciate. I have never been a Midas customer before and never will be again!
FAYETTEVILLE, GEORGIA -- I took my Forerunner in for front struts to only find out that the service team lied! They could not fix my truck but were blatant about saying that they could. After dropping it off at the opening of the day, it sat in the parking lot without anyone even looking at it.
Absolutely amazing that I had to call them about six hours Yes six hours later to say "are you all completed?" The response was "we thought we had the correct parts." But my question then was when was someone going to call me the customer? Then the manager proceeded to say "we had no numbers for you," really? You quoted my number from the computer that particular morning.
Needless to say, I will never return to that place again. I actually should have listened to residents in the city who stated "service is horrible there! Don't listen to their price quotes. It is a hoax." I sure learned my lesson. One simple call within the hour and I could have taken it somewhere else... absolutely horrible. I sure hope all Midas are not that way. If so, beware!
WEST SAINT PAUL, MINNESOTA -- I was there in December for a broken exhaust pipe, it was repaired for $170. There were many other rusted places in the pipes there I was not told about. Fast forward to July, another pipe breaks so I make an appointment. I had a 10AM appointment and the car wasn't looked at until noon. I spent 5.5 hours total waiting around and spent $300 only to have a muffler fall off (literally) a week and a half later. This was due to the manager not telling me that pipe holding the mufflers on in the rear was rusted badly on both sides. That repair was another 3.5 hours waiting around and $150. I could have done a much better job inspecting the car myself.
I complained through their website, and all the general manager would do is defend his people, and he said he would send a certificate for future exhaust work. They don't want to ''oversell'' is what general manager Steve says. Oversell by (withholding information) not telling the customer that they need new pipes, so that they'll return multiple times to spend multiple hours and dollars? Terrible.