DANBURY, CONNECTICUT -- Two vehicles, one vehicle had aft. Of the catalytic converter back totally changed. Within one year the mufflers literally disintegrated. No charge for the mufflers, big charge to replace plus clamps and hangers. The hardware was rusted beyond use along with ridiculous prices for the replacement hangers.
Second car had a muffler replaced a short time later after two years the muffler was in tact however the hanger rusted through. Midas originally charged $75.00 for the hanger. The every day retail from Walker was $54.00. The dealer price is $29.00. Midas's muffler could not fit the tail pipe so they welded the original tail pipe to the muffler exhaust side. The weld rusted through and failed causing the tail pipe to fail at that point after the rusted hanger failed. There was no way to replace the hanger and the tail pipe. The only proper fix was to replace the muffler, hanger and tail pipe.
Midas products that the franchise must use are inferior at best. You are only purchasing a Muffler. They do not cover labor, hangers, gaskets, clamps. My suggestion is if you have a reputable shop, they will treat you better than Midas or other franchise that sells "discount - Specialty auto services". Do yourself a favor support your shop they care.
This the worst Midas I have ever been too. I bought my car to Midas on February 27th 2015 because my check engine light was on. I was told by Maurice, that my car would need a tune up along with valve cover gasket and an EGR valve. In total I paid 787.00 The very next day on the 28th my car my car would not start. That was on a Sunday so they were closed. The following Monday Midas had my car towed back to there location. Midas had my car for 45 days...yes forty five days without figuring out why it would not start up. Finally on April 14th I decided to pick it up. This was after they had it towed one more time to there "Master Mechanic" . When I picked it up the 14th of April it started. But the next day it wouldn't start anymore. When I asked corporate for a refund or if they would fix it for free I was told no because there not sure what was done to it after. I hope and pray no one ever brings there car to this location. Run, go somewhere else and save a lot of heart ache and pain. Sad part is my car still isn't working the check engine light is still on and sometimes it starts and most of the time it will not. Like I said run as far away from this place as you can
HARRIMAN, NEW YORK -- I made an appointment online for an oil change. Email was sent back to me indicating a confirmation email would be sent within 1 hour to confirm my appointment. Nothing ever came so I repeated the process, again no response. The reason I even chose Midas was because of the coupon special which indicated an oil change for $19.99 which is a pretty good deal in the area I live in.
Since I had the day off in the middle of the week (Wednesday), I got up early and arrived before they were even open. Knowing full well I still hadn't received a "confirmation" email, I figured I'd give it a shot anyway. There was not a soul in the lot when I arrived at 07:15 (they open at 07:30), so I waited and they arrived promptly (3 men) at 07:30. I gave them a about 5 minutes to open then went in hoping to get an early start.
When I walked in, all 3 of them were in the garage area drinking coffee and smoking. I waited about 10 minutes, when one of them came back in to the waiting area then without saying a word, he got something and walked back to the garage area without acknowledging me at all. I waited a little longer and another person came in, again without a word. I then left and will ever do business with them again.
FAIRFIELD, OHIO -- By far, this was the best auto maintenance experience I've ever had. I own a 2013 Chevy Cruze, and when I stopped at a light, my car started to smoke. I pulled over to the nearest auto store, which turned out to be this Midas. A tech checked out my car, explained that I had a severe oil leak then pulled my car in immediately.
Thirty minutes later, the Asst Mngr. (**) came out and explained that my car's O-ring was off, he replaced it, cleaned the oil spill and topped off my oil. He'd never seen anything like this; it wasn't something that would occur under normal driving conditions, so he wasn't even sure how to charge me. Eventually he stated there was no charge, and sent me on my way with a smile. How's that for great service!!
SUMMERVILLE, SOUTH CAROLINA -- So I brought my car in for a routine oil change and a courtesy safety inspection. I was told the oil change would cost $26.99 without tax. There's a coupon on the website for a $19.99 oil change but they didn't want to honor it without being told about it. Mistake 1. Then the guy pulls my car into the shop and comes in and tells the manager that he can tell whats wrong with my car without doing anything to it. Ok? Mistake 2.
He tells me the "shocks are destroyed and the oil is low and I haven't even checked the oil dipstick". So then he goes back out and gets the car up on the lift. The manager (**) tells me after he starts, not before, that because of my car the new, total will be $28 because my oil filter is more expensive. Mistake 3. I told her I've never paid extra for an oil filter so she took the extra off.
Basically this company employs dishonest people who overcharge. By the way I got a quote for my struts. $801 for parts and labor. I looked on ** (best website for car parts) and struts are $89.99 per side so I'm not sure where this outrageous quote comes from but for y'all out there, don't come to Midas. Go anywhere else that offers an oil change because they'll overcharge you and lie to you.
FORESTVILLE, MARYLAND -- I went to the MIDAS located at 5717 Silver Hill Rd, Forestville, MD for an oil change. My info was already in the system because I had been there before for service on my previous car. The worker that was assisting me asked me the normal questions about my new car (model, year, etc) which is a 2013 Chevy Sonic. As he was typing on the computer, he said out loud to himself, "what in the world?", then asked me if my car was a diesel. I said "no" and then he asked me which car was mine. I pointed outside to my car and he went outside and looked at my car.
He came back in and told me for my car an oil change was going to be $86. He told me that because of the type of synthetic oil blend recommended by the manufacture needed for car, that was why the price was so high. Of course I did not get the oil change because I thought the price was outrageous and I'm sure that $86 did not include other fees (labor, taxes, disposal of old oil, etc). I went to the Chevy dealership I purchased my car from and got not only an oil change but a tire rotation, multi point inspection, and my car was washed for $53.35.
If I would have let Midas do the oil change. I would have got just that an "oil change" and ended up paying probably $100+. I WILL NOT GO BACK TO THE MIDAS OR ANY OTHER LOCATION.
WICHITA, KANSAS -- My car had overheated due to coolant leaking out because a coupler for the upper radiator hose had broken. I took the car to Midas explained the problem to the guy at the counter who seemed only mildly interested. I had them look the car over and they agreed that the radiator hoses needed to be changed along with some other work. I got all the work done to the tune of 1300 dollars. 2 days later I'm taking my girlfriend to work when the car starts to overheat. Lo and behold if the hose in question isn't rigged up just like me and buddy had rigged in order to get the car to Midas. There is no way they changed that hose!!! I may not be explaining this right but the way the thing is broken anyone that would have tried to change that hose would have noticed the broken coupler upon trying to connect it on that end. Which makes me wonder what else did they charge me for and not do?
WORCESTER, MASSACHUSETTS -- After sending in the rebate, I got a card saying, Missing Purchase Date. How many people do they send them to. I sent a copy of the register slip that has the date on it. The phone number on the card is NO good # 877 266 6483. You can not get anyone on the phone. If you call the Staples 800 number they put you on hold No one picks up . When they close the 200 stores they should take the people to answer their phones.
You can get help when your in their stores but if you have to call Staples HQ you get a runaround .
COLUMBIA, SOUTH CAROLINA -- Midas told me the tension belt was "off" and needed to be replaced for $420, and that I needed a new water pump, that anti-freeze was leaking onto the belt for $380. I called another mechanic to get a second opinion and he told me he could do all that for $300. When I called Midas back to tell them not to do anything to my car, they said they had already "torn it apart" and would cost $280 to put it back together without fixing anything. As you can imagine, I was beyond angry. I will never go back to Midas again.
WEST PALM BEACH AND LAKE WORTH, FLORIDA -- I took my vehicle in for an inspection regarding the engine. I was not able to get out of my car when I arrived home because my door handle was broken. I know that it was not broken and was working well when I handed them my keys. What's upsetting is that they pretended like nothing happened and did not even mention it when they handed me my key. I called and talked to the store manager Matt at the West Palm Beach location (and later with another Matt –Lake Worth location manager). It took them a week to find the part and when they finally did, they wanted to charge me for labor! I am very upset for the fact that I was expected to pay for something that "Midas touch" broke. This is definitely not the type of service that I appreciate. I have never been a Midas customer before and never will be again!