WEST SAINT PAUL, MINNESOTA -- I was there in December for a broken exhaust pipe, it was repaired for $170. There were many other rusted places in the pipes there I was not told about. Fast forward to July, another pipe breaks so I make an appointment. I had a 10AM appointment and the car wasn't looked at until noon. I spent 5.5 hours total waiting around and spent $300 only to have a muffler fall off (literally) a week and a half later. This was due to the manager not telling me that pipe holding the mufflers on in the rear was rusted badly on both sides. That repair was another 3.5 hours waiting around and $150. I could have done a much better job inspecting the car myself.
I complained through their website, and all the general manager would do is defend his people, and he said he would send a certificate for future exhaust work. They don't want to ''oversell'' is what general manager Steve says. Oversell by (withholding information) not telling the customer that they need new pipes, so that they'll return multiple times to spend multiple hours and dollars? Terrible.
VICTORIA, TEXAS -- Took my 2002 Dodge Neon for preventive maintenance - timing belt, water pump, replacement, brake master cylinder. They informed me two days later my timing belt was not needed and I agreed for them to use their timing belt kit. A few days later they said the car was ready. Pushy and arrogant.
Two days later my car would not start. I called Midas to find problem and they towed vehicle back to their shop. Two days later they called me back with news the timing belt slipped from the water pump they installed - I gave them to install. They said parts were free but labor was a charge. Then I went to shop. they changed their mind and said 1/2 on labor and no free parts. If the water pump caused the problem, why did they install a faulty water pump? The cost will be $1496.00 to fix engine head.
About 4 days later I got vehicle back with oil in radiator, loose bolts on rocker arm assembly, loose air conditioner lines. 4 months later and 3 visits to other mechanics to try to fix car, the engine light came on from lack of compression, the cam wore out from not being adjusted from the value job. Do not go to Midas. They are cheaters!!!
FAIRVIEW HEIGHTS, ILLINOIS -- I went to Midas to get a new muffler and tailpipe for my truck. When they gave me the estimate they said it needed additional work that would cost over $800. I wanted a second opinion on the other work so I told them I just wanted the Muffler. The estimate on the muffler, tailpipe, and labor was $195.56. The muffler and tailpipe were in stock and the work was done immediately. When the work was done the price of the muffler, tailpipe, and labor had each gone up over 17%.
When I complained at the store they said they charged me extra because I only got the muffler and did not get the other work done. They never told me they were going to raise the price if I did not get the other work done. When I complained to Midas, the Store Manager called me back and left a message to call him. I called him back. I told him this practice was illegal according to the Illinois Automotive Repair Act. He promised to send me a check for the 17% overcharge. He never sent the check.
INDIANA -- I rarely take the time and effort to write something like this but I was so p*ssed off, it was impossible for me not to. About a week ago I had the Midas in Plainfield, Indiana to do an alignment on my car. I drove it home about 6 miles and thought that was it. 3 days later on a trip out of town, I noticed the car had a slight pull to the left and the steering wheel was not quite centered. I called the Plainfield Midas and asked if they would be able to get the car in to check the alignment. It was short notice so when the man said that he couldn't get to it that day, I understood and said I would try again in a day or so.
After a little thought I decided against taking it back to the Plainfield Midas. They didn't get it right the first time so I wanted to have another Midas look at it. On Tuesday July 3, 2012, I decided to call the Midas in Brownsburg, Indiana to see if they could get it in to check the alignment. I asked, "is there any chance I can get a car in today for an alignment check?" The man asked a few questions - make, what's the car doing, my name. He looked over his schedule and said he could get me in at 4:00 pm. That was great for me since I had just got home and it was close to 2:00 pm.
I arrived at the Brownsburg Midas at 3:53 pm. Went to the counter where I was greeted by the counter guy. I showed him my receipt from the Plainfield Midas and explained that they had done the alignment and that I would like for his store to check it. I told him the car pulled to the left and the steering wheel was not centered. Amazingly he explained to me that he probably couldn't get to it that day, he had several brake jobs ahead of me and they had to be done by 6:00 before close. He was happy to reschedule me for July 5th.
Now someone less cynical than myself might accept his story and just be happy with the rescheduled appointment. I on the other hand recognized his ** story. The Brownsburg Midas was not interested in doing my warranty work that day but apparently they would have been happy to do some new work. As someone that works in the service/trades, I understand things happen or go wrong from time to time. It's how they're handled later that makes the difference. Midas has failed in that respect.
No need for a call, an email, a letter. I wouldn't even accept a full refund at this point. Since the age of 20 I have had at least 2 or more vehicles. Currently I have 4. I will NEVER bring another vehicle of mine to any MIDAS STORE. Midas does not honor or stand behind their work. Unfortunately I will be forced to complain about this situation and Midas to the automotive blogs, BBB, Angie's List and anyone else that might want to listen. P*ss poor way to run a business.
QUAKERTOWN, PENNSYLVANIA -- I have been bringing all 3 of my cars to Midas for years and always trusted them...until the last few times I went in. The latest has clinched my opinion of them and I am EXTREMELY upset that it was an expensive lesson learned. I brought my car in for inspection, having waited until almost the last day of the month, which is always a mistake. The car ran fine - no noises, nothing. I received a phone call saying that the rotors were rusty and needed to be replaced in order for the car to pass inspection.
Of course, now I'm in a Catch-22. I don't have time to take it elsewhere for inspection and I have to make a decision on the spot. So I agreed, not knowing anything about cars, although I had already become suspicious because it seems every time I bring a car in for inspection or a little thing it always needs repair. The guy brought out one of the rotors for me to see and showed me that the rust was around the edge and little flakes fell off when he scraped that edge area with something.
Not knowing anything about cars, I thought that I had no choice but to pay for the replacement or my car wouldn't pass inspection. The next day, I talked to a friend that was a mechanic for 15 yrs who said that rotor edges get rusty almost right after you put them on - its the part that touches the brake pad that is the problem if they get rusty or worn. Of course that part on mine was shiny and smooth and thick. He said it was ridiculous that they made me replace the rotors.
I did a little research online and found that the little bit of rust around the edges is not a cause to deny passing inspection. Here is a quoted answer from one of them where the lady had rusted rotors and couldn't pass inspection:
"I would find a new mechanic. What state are you in that requires inspections where the inspecting facility can benefit from being over critical and selling more parts and work? If the rotors aren't rusted where the brake pads touch them after you've driven the car, there's no problem. If they are rusted, why is he selling you defective rotors that rust year after year would be my question to him. Find yourself an honest location. Maybe you can use a dealership." (She lives in PA)
The last time I went into Midas Quakertown with my other car, they lost the key to the wheel locks on my car and was going to break them off and charge me extra to replace those. I told them that they were the only people that ever touch that key so wherever they put them last, that's where they should be. They argued that and indicated that it was my fault they were lost - couldn't possible be theirs - and that's when they were going to charge me. When I said I was coming to get my car and take it elsewhere, suddenly they found the wheel locks on the mechanics cart. I shouldn't have given them the second chance after that one.
My daughter's boyfriend also has a story about something that happened to him there, but I can't recall the entire story completely. I have heard complaints about them from other friends as well...seems like they are starting to get the reputation of Pep Boys in this town. I definitely won't be going back, and will tell everyone I know to find somewhere else to go. I will also be contacting AAA and the BBB and let them know about my recent experiences.
POINT LOMA, CALIFORNIA -- On 12 June 2008 I took my wife's 2001 Firebird into Midas for them to check a noise/rattle coming from the rear of her car. Was advised it was the inter baffle of the muffler that was bad. Gave them the go ahead to replace the muffler and to do an oil service (change oil and filter) since the car was there. I returned about an hour later and the car was still on the lift. The manager told me the car was all done but they lost power to the lift and could not lower the lift. Was asked if I could leave the car overnight, that they will give me a ride home. Left the car and had my wife pick me up.
While looking at the car on the lift, I then noticed 2 burn holes in the exhaust pipes and asked them to fix it. Was told they would have to redo the muffler. On 13 June 2008 I called the shop (spoke with the manager) and asked them if the 2001 Firebird was finished and off of the rack was told yes to come and pick it up. Midas drove the car out of the shop and parked it outside with no oil in it, left the keys in the ignition and the windows down.
My wife and I came in, picked up the car. When the wife was driving the car, the LOW OIL LIGHT CAME ON. My wife called me as I was still at Midas paying for the car. Told the shift manager at the time about the low oil light.
She returned and we had discovered the engine had NO OIL in it. The Midas tech added 4 and 1/2 quarts of oil to the car. Both I and the shift manager watched the tech add the oil. (She drove the car about 3 miles in stop and go traffic for about 15 minutes.)
I then had the shop manager to note how much oil was added on a statement from Midas. At no time did the Midas put the car on the lift and remove the drain plug to see what amount of oil was in the car. Also no oil showed on the dipstick. So the statement on Midas page D is false and I made the rewrite the page see page E. The drain all the oil out of the car when it was on the lift and never added oil to the engine until after the car was driven by Midas and my wife. I later found out that the Midas shop had told their insurance company that the car had 2 qts of oil in it. Found this out when talking with Mr **. I then said no.
They drained all the oil out of the car via the drain plug in the bottom of the oil pan and the shop manager and the tech and myself were there when he added 4 and ½ qts of oil. I even have a statement from the shop saying how much oil they added. At first they tried to give me a statement saying they added oil but I rejected that one and said, "No you put down how much oil you added." Shop also tried to give me a statement/invoice dated almost a year ago from 2007 again made them use the correct date.
After numerous calls to the shop and the regional manager over the course of about one week, I was contacted by the insurance company of Midas and was told nothing can or will be done until I pay for the car/engine to be inspected (was told by Mr. **, "we do not pay for what-if's or inspections"). But my claim is on file ** and if anything happens to the engine, we could re-open the claim.
Midas did not pay for the engine to be inspected. Or give me a letter saying they will cover the repairs if the engine should fail because they failed to put oil in it. Still trying to get Midas to pay for the repairs today is the 30th of June.
Hello. I am a manager with Midas and have been with the organization for about a year. I looked at this website about two months ago and frequently check back with it. The first time I read all the complaints about Midas, my feelings were genuinely hurt. I spend 12 hours a day doing my best to assure that each customer is advised to the best of my ability of how to take care of their vehicle.
In my automotive career, I have studied extensively, I have several training certifications and I am even ASE-certified as an automotive service manager. There are several factors I want to point out in response to these complaints. First, we are franchised. Just because one Midas may have given you bad service, please don't scratch out them all; I swear the McDonald's across town tastes much better than the one nearest to me. See the point? The organization I work for owns several locations across the country...actually I own part because we are an employee-owned company; every employee has a stake in how well we care for each customer.
We have several managers and technicians that have been with the company for 15, 20, or even 30 years. Everything we do is designed to take care of the customer's needs because our organization understands that is how you build a business and profit. This is what Midas International stands for even though a couple of locations in other organizations may lack leadership or experience.
One major complaint I would like to address is "my car is still not fixed". Unfortunately it happens that a misdiagnosis can happen for many reasons. Sometimes a vehicle may exhibit a symptom that is almost always caused by a certain failure yet that was not the cause. The main interface between the customer and Midas is the manager or service advisor; it is their job to relay the likelihood that a certain repair will fix the symptom. For example; a customer comes in with a poor idle, lack of performance and the check engine light on.
I will ask probing questions about previous repairs (or the lack thereof) that have been done to the vehicle. If the customer states that they have owned the vehicle for 5 years or 60,000 miles and they have never had a tune-up, I may recommend the tune-up because it is a needed repair and a likely cause of the problem but I will always suggest a diagnostic to find what is causing the customer's symptom.
Another example is a customer complaining of a knocking noise in the front end. The technician finds a bad upper ball joint. I consult the customer and they approve the repair. Once the upper ball joint is repair, we can see play in the lower ball joint and it may still make noise. If the upper ball joint had so much play in it, the lower ball joint with less play may have been not noticeable before the first repair.
Then the manager or service advisor must do the dreaded act of adding to a repair bill. We hate doing it and we know that auto repair facilities have a bad reputation but we must be honest and have the customer's best interest in mind. Keep in mind, even though the entire front-end problem was not fixed with the first repair, the vehicle definitely needed the first repair and the customer was not sold something they didn't need; they were just not sold enough.
Air conditioning repair is famous for running into things along the way. I have had to call a customer three times to get a larger amount approved to fix A/C. I hate that but sometimes you can't see a problem until the another part of the system is functioning but it makes me look like I'm just seeing how much I can get out of them. NOT TRUE. I don't want to make that call anymore than the customer wants it; it makes me look dishonest.
Another major issue with complaints is warranties. Understanding the lifetime warranty that Midas offers on brakes, certain shocks/struts, and mufflers is extremely important to customer satisfaction. I have gained the habit of fully explaining the warranty at the time of the sale of the job so there are no misunderstandings but I have noticed that often times customers will hear what they want.
The lifetime warranty on brakes and mufflers does not cover labor. We cannot weld or clamp a muffler onto rusted and rotted out pipe so at that time, we will require the pipe replaced. If it fell off, we would have to warranty it yet again and we want it to be fixed right so the customer does not write complaints on sites such as this. You must keep your warranty paperwork. The franchise must have certain numbers on it to get credit from Midas International for the warranted part; it is the customer's responsibility for just about all other products to keep their receipt.
Something else I have noticed about certain supposed customer complaints about Midas is that they involve other major companies names and are obviously written by an employee of the competition. I have noticed in only a few of the reviews that lingo is used that typically only someone in the industry would use or certain details are wrong or overlooked like a '95 Sunbird having a R134A conversion when it was R134A refrigerant from the manufacturer. Read them closely and you'll see, pay attention to the other shops named and portrayed as heroes.
Another of the primary complaints is time of completion. Every manager has an intense struggle when deciding what estimated time of completion to deliver to the customer. On one hand, you want the sale and want to give the most optimistic estimate possible. On another hand, you know that certain things can pop up, especially on large repairs such as a part not being in stock that the supplier told you was, a machine shop keeping a part longer than they told you.
Also you have to factor in whatever other repairs that technician has before it and the over-runs they may have. I've had problems such as putting on brand-new parts that were bad from the factory, finding another component is bad along the repair or during disassembly for the repair and getting the wrong part happens all too often. All of these factors and more can effect the completion time, but the manager does not want to lose the business by giving the most conservative completion time.
Again, it is up to the service manager to inform the customer of the possibilities. Another complaint to address- prices. You can always find a cheaper part, and in some cases a lot cheaper. That doesn't make it better. We buy quality parts that we can put our stamp of approval on and warranty for one year (varies for each organization). If the part goes bad in the warranty period, we may or may not get credit for the part but we won't get credit for the time and labor to replace it.
We assure we buy good parts and not cheap crap. The automotive parts industry is extremely competitive which has caused some of the national chains to start carrying cheap crap that fails often and sometimes when it is new or shortly afterwards. We avoid that. We do mark parts up a little, but not near as much as people obviously think. Small price to pay for a nationwide warranty. If we sold parts for what we bought them for, we wouldn't be in business long.
Midas employs ASE-certified technicians which are the top of the bunch and are expensive to keep but worth every penny. We pay these technicians more and charge more than "Joe's Tire Barn" because we offer quality work by quality technicians with excellent warranties. Take your car where you want, but I'm a believer in the organization I work for and I hope you will be also.
COLUMBUS, OHIO -- As I was leaving my house to go to work, Friday Oct 15, 2010, my car began to overheat. Midas is less than five minutes from my house, so I drove it there. It was about 7:40 am. I explained the problem I was having, they gave a couple different possible causes, but said that they would let me know for sure as soon as they got a diagnostic done. I left the shop and went to work and I made a few calls and talked to some people that I knew were knowledgeable about cars and I told them what they thought was wrong and they told me I would probably be looking to spend about $500.
They called me at about 8:40 am and told me that I would be needing a coolant flush, radiator and thermostat and it would close to $900. I explained I did not have that kind of money to spend and that I could probably get it done for around $500. He said well I will discount it and could you do $564. I agreed. He then asked would I like my oil changed, which I needed so I agreed to that also. They said it would be done today and they would call me when it was ready.
At around 3 pm I had not heard from them, so I called to check the status and they said it should be about an hour or an hour and a half. I got there at 4:15 pm, it still was not ready and they told me it would be about an hour or an hour and a half, but they close at 7 pm so it will be ready by then. At 6:30 I still had not received a call, so I go back up there and they said it was still not ready. My car was not finished until 9:15 pm. Almost 13 hours after I had dropped it off. I get my car and make sure everything that was supposed to be fixed is work properly.
As I get ready to pull out of the parking lot I turn the volume up on my stereo and the radio is playing. I only listen to CDs in my car, so I press the CD button and nothing happens. I press the eject button and nothing happens. I try to put a CD in and it won't take it because the CD that was in there when I dropped my car off is in there. I had just turned out of the parking lot and pulled into the store right next door, so I go right back to Midas and explain my problem. He tries to press the buttons and nothing happens, so he tells me to bring it back the following morning at 10 am and they will look at it.
That night and the following morning I could listen to the radio fine. I take it back to Midas at 10am and about an hour later they had removed the CD, but tell me that my CD player has just died and there was nothing they could do it just went bad. So I was upset because I just couldn't believe that after two years of owning this car the CD player would just die without warning, but I got in my car and prepared to leave.
Before I pulled out the parking lot, I tried to turn my radio on and now I have no sound coming out of my radio. I backed up and went back into Midas and said now I have nothing first my CD player goes out after bringing my car here now my radio.
Again they try to say it was not anything they did, it must have just died too. They tried to blame the problem on a bad system because my radio display was out and has been out since I bought the car two years ago and I have not had any problems with the radio or CD player because of it. There were no sign of a problem and when I had taken my car there earlier this year, they told me that my car was in very good condition.
I called the District Manager whose name and number was displayed on their window and he actually answered and he was extremely rude and did not help at all. He told me that the radio has nothing to do with the radiator, so it is not are problem and that they don't do work on radios or body work or stuff like that. So you just must have a bad system. I was very displeased with the service and customer service from everyone and I would never go back there again. The worst part of all was hearing all the "I told you so" from everyone that had told me not to take my car to Midas in the first place.
COLUMBIA, MISSOURI -- It sucks when you think or imagine that you trust the mechanic. I thought Midas in Columbia, Missouri are trustworthy. I took the car for all the repairs it needed based on a friend recommendation. Lately I took my 1998 Honda Accord to do coolant flush. I opened the driver door at 8 AM just fine, handle was firm and perfectly fine. I took the car to Midas and they pulled it in and did the flush and everything looked just fine.
Made the payment and head out to the car. Usually Midas mechanic will leave the driver window closed while performing the repair because they used to ask me to look at the car and they explain what needs to be repaired and so forth. So I know they usually leave the window closed.
Now when I went to my car, before I touch the handle, I noticed few things. The driver window was open, which means they probably left it open because they broke the door handle and could not open the door from outside. This way they reach to the handle from inside. Also, they always close the door when they pull the car outside and the repair is finished, but this time they left the door open. I looked and said that is very strange and I pulled the handle (without noticing it is broken, since the door was open) and drove the car to my house.
Later at that day, I went out in the evening, tried to open the door and the damn handle won't open the door. The handle is pulled up, but nothing happens, I thought something got loose inside the door. But closer inspection, I noticed the handle also moves left and right and it is not firm as it was in the morning. The only person who touched the car was the Midas mechanic and I can easily identify the guy.
This is totally wrong and disrespectful to your customer Midas. You did not even come to me and say, "hey sorry we broke your door handle". At the least is to acknowledge your mistake. Do not think you can deceive me by leaving the door open so I won't notice the broken door handle. BE SMART. I am not the first one to encounter this problem. They did not tighten the lug nuts on the one of the wheels on my friend's car. He drove the car and the wheel just flew off. He had to tow the car and fix it and Midas denies his accusation, but they are going to court.
Tomorrow I will be at Midas complaining and I am not giving up. I am 100% sure they did it and they are guilty. For sure, they lost a customer and never back again to Midas, never. I will keep you updated on what happen tomorrow. Please do not go to Midas, find somebody else who is more responsible and professional. Find somebody who fixes your car without breaking anything.
In response to the broken door handle ,if the windows roll down we roll the windows down because we've had doors lock on us,(2) the part of the door handle that was broken was inside the door panel and not accessible to get broken by us.In response to his friends car wheel falling off we have had no such complaints to us .We try to take care of customers complaints within a timely matter and if they are legitimate complaints we do not hesitate to take care of them right away.
ALDERGROVE -- I took my 1997 Saab 900s Turbo into the Midas service location in Aldergrove for a power steering leak. They told me that it would it would take a few days to get done and that I would have it back that week for sure. That was on July 9th. I also had the car in the shop for a performance exhaust to be installed. I called the shop on the Tuesday to see how everything was going and if it would actually be completed the next day, they had done the exhaust but they didn't even look at the power steering leak yet.
So my cousin and I went to the Dairy Queen across from the shop for a ice cream when I noticed that my car wasn't even being worked on. It was just sitting in the Dairy Queen parking lot, windows down and all. I walked over to the car to also notice that they had left the KEYS IN THE CAR! I had satellite radio, amplifier and woofer in the back, and aftermarket stereo in the car and they leave it all open with the keys in the car!
So I hopped in and started the car to hear the exhaust and tossed the keys back to the shop manager, **. Thursday rolls by and I finally get a call saying that they found the power steering leak on the car and that the hose would cost $282. Whatever, it's a Saab. So they call me Friday and tell me it's all done. I take it from the shop to my grandma's house (about 15k) and notice that my car really stinks of power steering fluid and the car was making a weird grumble noise. So I pop the hood to find power steering fluid all over the bottom of the hood, all over the engine, and some into my blow off valve on the other side of the car.
I called the shop right away and they asked me to drive it back so they can take a look at it again. Totally not taking any responsibility for what's going on. So I filled up the power steering again and took it back. When I showed up, it was empty again. The technician decided to clean off the engine so he could see where the leak is coming from. So he clean the entire side of the engine and sprayed break fluid on the serpentine belt! They then discovered that the power steering pump was shot also. A ring in it or something like that had burst.
But when I questioned them on the quality of the inspection on the car, they took extreme defense and argued and yelled at my auntie who came to pick me up from the shop. All he would say to me is that he's trying to work with me and such and such.
So anyway, the car had to stay for the weekend there to get the pump done now. When I picked the car up on Monday the 19th, the technician was going over everything they had done with the power steering problem. When he started the car, there was a horrible squeal with the serpentine belt. He told me that in a few days or engine hours that it would eventually go away. I took his word and I was off.
I drove home to the Okanagan, and soon after that I was on my way into town. When I stopped in my drive way to open the gate, I head a loud thump and snap sound. But the squealing was gone. I popped the hood again right away to notice that my serpentine belt had snapped. I turned off the car right away and started thinking. Squealing is friction, and that's what broke the belt. Break fluid created the squealing, and Midas sprayed it on the belt. So Midas is at fault.
I phoned the customer complaint line right away to try to get reimbursed for the new repair cost over this incident. But all they did was phone the Aldergrove repair shop and ask them if they were at fault. They told me that they were going to phone me back and never did. I had to phone 3 times to finally get an answer from them. But all they told me was to go over it with the service shop that worked on the car over the entire power steering problem, including the belt. I spent $761.00 without taxes at Midas and another $342.44 at another repair shop for the belt.
My point is that they should have never sprayed break fluid on the belt to clean it off. They should have just taken a rag a or a shammy and dried it out properly. My car sat in their shop for 11 days, and I was billed for 3 hours of labor!!! How productive was that! The other shop had the car from August 4th to 5th (1 day was waiting for the part) and I had it back that Thursday morning!
My point is that if you go to Midas, your car won't get worked on or properly inspected and the quality of the work is so poor that your better off taking your car out of their shops and paying for a tow into a different shop. When I walked into their shop to pick up my car for the last time, other people were in there waiting for their car to be serviced for a second time because they had messed up on something. My dad has had problems with them, my auntie has had problems with them, and I have had problems with them. The company is poorly run, and the technicians seem to not be trained for other tasks other than an oil change.