POINT LOMA, CALIFORNIA -- On 12 June 2008 I took my wife's 2001 Firebird into Midas for them to check a noise/rattle coming from the rear of her car. Was advised it was the inter baffle of the muffler that was bad. Gave them the go ahead to replace the muffler and to do an oil service (change oil and filter) since the car was there. I returned about an hour later and the car was still on the lift. The manager told me the car was all done but they lost power to the lift and could not lower the lift. Was asked if I could leave the car overnight, that they will give me a ride home. Left the car and had my wife pick me up.
While looking at the car on the lift, I then noticed 2 burn holes in the exhaust pipes and asked them to fix it. Was told they would have to redo the muffler. On 13 June 2008 I called the shop (spoke with the manager) and asked them if the 2001 Firebird was finished and off of the rack was told yes to come and pick it up. Midas drove the car out of the shop and parked it outside with no oil in it, left the keys in the ignition and the windows down.
My wife and I came in, picked up the car. When the wife was driving the car, the LOW OIL LIGHT CAME ON. My wife called me as I was still at Midas paying for the car. Told the shift manager at the time about the low oil light.
She returned and we had discovered the engine had NO OIL in it. The Midas tech added 4 and 1/2 quarts of oil to the car. Both I and the shift manager watched the tech add the oil. (She drove the car about 3 miles in stop and go traffic for about 15 minutes.)
I then had the shop manager to note how much oil was added on a statement from Midas. At no time did the Midas put the car on the lift and remove the drain plug to see what amount of oil was in the car. Also no oil showed on the dipstick. So the statement on Midas page D is false and I made the rewrite the page see page E. The drain all the oil out of the car when it was on the lift and never added oil to the engine until after the car was driven by Midas and my wife. I later found out that the Midas shop had told their insurance company that the car had 2 qts of oil in it. Found this out when talking with Mr **. I then said no.
They drained all the oil out of the car via the drain plug in the bottom of the oil pan and the shop manager and the tech and myself were there when he added 4 and ½ qts of oil. I even have a statement from the shop saying how much oil they added. At first they tried to give me a statement saying they added oil but I rejected that one and said, "No you put down how much oil you added." Shop also tried to give me a statement/invoice dated almost a year ago from 2007 again made them use the correct date.
After numerous calls to the shop and the regional manager over the course of about one week, I was contacted by the insurance company of Midas and was told nothing can or will be done until I pay for the car/engine to be inspected (was told by Mr. **, "we do not pay for what-if's or inspections"). But my claim is on file ** and if anything happens to the engine, we could re-open the claim.
Midas did not pay for the engine to be inspected. Or give me a letter saying they will cover the repairs if the engine should fail because they failed to put oil in it. Still trying to get Midas to pay for the repairs today is the 30th of June.
HARRIMAN, NEW YORK -- I made an appointment online for an oil change. Email was sent back to me indicating a confirmation email would be sent within 1 hour to confirm my appointment. Nothing ever came so I repeated the process, again no response. The reason I even chose Midas was because of the coupon special which indicated an oil change for $19.99 which is a pretty good deal in the area I live in.
Since I had the day off in the middle of the week (Wednesday), I got up early and arrived before they were even open. Knowing full well I still hadn't received a "confirmation" email, I figured I'd give it a shot anyway. There was not a soul in the lot when I arrived at 07:15 (they open at 07:30), so I waited and they arrived promptly (3 men) at 07:30. I gave them a about 5 minutes to open then went in hoping to get an early start.
When I walked in, all 3 of them were in the garage area drinking coffee and smoking. I waited about 10 minutes, when one of them came back in to the waiting area then without saying a word, he got something and walked back to the garage area without acknowledging me at all. I waited a little longer and another person came in, again without a word. I then left and will ever do business with them again.
FAIRFIELD, OHIO -- By far, this was the best auto maintenance experience I've ever had. I own a 2013 Chevy Cruze, and when I stopped at a light, my car started to smoke. I pulled over to the nearest auto store, which turned out to be this Midas. A tech checked out my car, explained that I had a severe oil leak then pulled my car in immediately.
Thirty minutes later, the Asst Mngr. (**) came out and explained that my car's O-ring was off, he replaced it, cleaned the oil spill and topped off my oil. He'd never seen anything like this; it wasn't something that would occur under normal driving conditions, so he wasn't even sure how to charge me. Eventually he stated there was no charge, and sent me on my way with a smile. How's that for great service!!
SUMMERVILLE, SOUTH CAROLINA -- So I brought my car in for a routine oil change and a courtesy safety inspection. I was told the oil change would cost $26.99 without tax. There's a coupon on the website for a $19.99 oil change but they didn't want to honor it without being told about it. Mistake 1. Then the guy pulls my car into the shop and comes in and tells the manager that he can tell whats wrong with my car without doing anything to it. Ok? Mistake 2.
He tells me the "shocks are destroyed and the oil is low and I haven't even checked the oil dipstick". So then he goes back out and gets the car up on the lift. The manager (**) tells me after he starts, not before, that because of my car the new, total will be $28 because my oil filter is more expensive. Mistake 3. I told her I've never paid extra for an oil filter so she took the extra off.
Basically this company employs dishonest people who overcharge. By the way I got a quote for my struts. $801 for parts and labor. I looked on ** (best website for car parts) and struts are $89.99 per side so I'm not sure where this outrageous quote comes from but for y'all out there, don't come to Midas. Go anywhere else that offers an oil change because they'll overcharge you and lie to you.
FORESTVILLE, MARYLAND -- I went to the MIDAS located at 5717 Silver Hill Rd, Forestville, MD for an oil change. My info was already in the system because I had been there before for service on my previous car. The worker that was assisting me asked me the normal questions about my new car (model, year, etc) which is a 2013 Chevy Sonic. As he was typing on the computer, he said out loud to himself, "what in the world?", then asked me if my car was a diesel. I said "no" and then he asked me which car was mine. I pointed outside to my car and he went outside and looked at my car.
He came back in and told me for my car an oil change was going to be $86. He told me that because of the type of synthetic oil blend recommended by the manufacture needed for car, that was why the price was so high. Of course I did not get the oil change because I thought the price was outrageous and I'm sure that $86 did not include other fees (labor, taxes, disposal of old oil, etc). I went to the Chevy dealership I purchased my car from and got not only an oil change but a tire rotation, multi point inspection, and my car was washed for $53.35.
If I would have let Midas do the oil change. I would have got just that an "oil change" and ended up paying probably $100+. I WILL NOT GO BACK TO THE MIDAS OR ANY OTHER LOCATION.
WICHITA, KANSAS -- My car had overheated due to coolant leaking out because a coupler for the upper radiator hose had broken. I took the car to Midas explained the problem to the guy at the counter who seemed only mildly interested. I had them look the car over and they agreed that the radiator hoses needed to be changed along with some other work. I got all the work done to the tune of 1300 dollars. 2 days later I'm taking my girlfriend to work when the car starts to overheat. Lo and behold if the hose in question isn't rigged up just like me and buddy had rigged in order to get the car to Midas. There is no way they changed that hose!!! I may not be explaining this right but the way the thing is broken anyone that would have tried to change that hose would have noticed the broken coupler upon trying to connect it on that end. Which makes me wonder what else did they charge me for and not do?
WORCESTER, MASSACHUSETTS -- After sending in the rebate, I got a card saying, Missing Purchase Date. How many people do they send them to. I sent a copy of the register slip that has the date on it. The phone number on the card is NO good # 877 266 6483. You can not get anyone on the phone. If you call the Staples 800 number they put you on hold No one picks up . When they close the 200 stores they should take the people to answer their phones.
You can get help when your in their stores but if you have to call Staples HQ you get a runaround .
COLUMBIA, SOUTH CAROLINA -- Midas told me the tension belt was "off" and needed to be replaced for $420, and that I needed a new water pump, that anti-freeze was leaking onto the belt for $380. I called another mechanic to get a second opinion and he told me he could do all that for $300. When I called Midas back to tell them not to do anything to my car, they said they had already "torn it apart" and would cost $280 to put it back together without fixing anything. As you can imagine, I was beyond angry. I will never go back to Midas again.
WEST PALM BEACH AND LAKE WORTH, FLORIDA -- I took my vehicle in for an inspection regarding the engine. I was not able to get out of my car when I arrived home because my door handle was broken. I know that it was not broken and was working well when I handed them my keys. What's upsetting is that they pretended like nothing happened and did not even mention it when they handed me my key. I called and talked to the store manager Matt at the West Palm Beach location (and later with another Matt –Lake Worth location manager). It took them a week to find the part and when they finally did, they wanted to charge me for labor! I am very upset for the fact that I was expected to pay for something that "Midas touch" broke. This is definitely not the type of service that I appreciate. I have never been a Midas customer before and never will be again!
FAYETTEVILLE, GEORGIA -- I took my forerunner in for front struts to only find out that the Service Team Lied! They could not fix my truck but were blatant about saying that they could. After dropping it off at the opening of the day, it sat in the parking lot without any one even looking at it.
Absolutely amazing that I had to call them about six hours Yes six hours later to say....are you all completed. The response was we "thought we had the correct parts But.......my question then was when was someone going to call me the customer? Then the manager proceeded to say....we had no numbers for you....really? You quoted my number from the computer that particular morning. Needless to say, I will never return to that place again. I actually should have listened to residents in the city who stated...."service is Horrible there!" Don't listen to their price quotes...it is a hoax." I sure learned my lesson.
One simple call within the hour and I could have taken it somewhere else...absolutely horrible. I sure hope all Midas are not that way. If so....beware!