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Midas Business Model
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After reading these experiences, I felt compelled to add my own insights. I've been a ASE certified mechanic for most of my adult life, from Arizona to Alaska to Spain. I also spent a few months working at a Midas. While there are some excellent techs employed at Midas there are also a lot of kids, 19 to 23 or so, who make 11-15 dollars an hour. We had one who test drove a customer's Porsche and spun it sideways into a snow bank. The shop paid to fix it, but the car was uncrashed when brought in.

Midas specializes in undercar, brakes and suspension, because it is more lucrative than engine or transmission diagnostics. Brake work in shops is viewed as gravy--quick, easy money. Therefore, Midas can hire guys without a lot of experience and still make profits. A chain has a monthly goal ($) and towards the end of the month the pressure to meet that goal extends from corporate office to franchise owner to foreman to mechanic. Guys are told they must increase the amount they're billing each month or face a pay cut. Calipers are the easiest thing to add to a ticket, and rarely need replacing.

Another scam is the GM brake hardware kits--a set of rubber dust boots and o-rings for the brake caliper bolts. Midas pays around 2.00 for these and lists them at 24.99. Those lifetime brake pads? Be ready to have your rotors resurfaced every time you go in for your free replacements--that's about 80$ a visit, plus after 3-4 visits your rotors will be too thin and have to be replaced. Don't want to do that? You'll get your brake pads in a box. While there are some fine techs at Midas, the business model is flawed, focusing on the ledger line. It is not a business run by competent automotive professionals, but by corporate penny pinchers. Find a honest, independent and competent shop and stick with them through thick and thin.

Every shop and mechanic makes mistakes, but what I saw in Midas leads me to question their honesty and motives and that is not a dynamic that should exist with any repair shop.
     
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Ponie on 2008-11-20:
Good review. However, I question one of the comments made: '...the business model is flawed, focusing on the ledger line.' Isn't this, after all, the goal of any business? I know what you mean about meeting goals. Years ago when working in the health care/insurance/investments industry, I had to push others near month end only because the higher ups told me I had to crack the whip to meet their pie in the sky goals.
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Midas Causes Engine Damage But Denies All Responsibility
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TULSA, OKLAHOMA -- At the end of June 2008 I took my Mitsibushi Mirage 2000 into a local Midas shop in Tulsa, OK for a repair concerning fluid or water leaking into my driver and passenger side floors. Upon picking the vehicle up I was given an invoice that stated they had unplugged an a/c drainage line. One week later the engine overheated and burned up due to the radiator cap being left off.

To make a long story short, I complained to them in person, to the Better Business Bureau, hired an attorney and took them to small claims court. The new engine cost around $3400.00. All this to no avail. They lied, lied, and lied some more about their negligence in this matter. Their insurance company and the Midas corporation have a policy of never paying for any damages they cause, especially in a case where it is your word against their word, circumstantial. The judge in the case was a conservative corporate supporter and of course ruled in their favor due to my attorney not preparing a thorough enough case and to the judge's bias toward the female consumer. The court system is totally corrupt. I will now tell you what you should do to Win a case against Midas. First of all, hire a really good attorney who does his homework. Secondly, line up every expert witness you can.

Written statements are not admissible, and most evidence, even photographs needs to be explained by an expert witness, not a lay person or yourself. The expert witnesses should include consumers who have had similar complaints, ex Midas employees, mechanical engineers, auto mechanic experts, and any mechanic who was involved in repairing the damages they caused. Know that the judge and the system will try to side with the corporation and as a plaintiff you have to prove their negligence.

They don't have to do anything but come and lie about the entire repair job and if you can't prove they're lying, the judge will rule in their favor. To find expert witnesses one might run ads in the newspaper or internet asking for help. One might search court records to find out who else has filed complaints against them and seek those people out as possible witnesses. Yes, one could end up having to pay someone's travel expenses, etc. to be your witness, but this is how the system works. It will cost a lot of money to beat them and this is what they depend on the most.

They are aware that it is hard to prove negligence, even if you have a receipt proving you were at their shop, because they will lie and say the damage was caused by some other factor, by some other entity, even by you. In my case, they took the stance that they never even opened my hood, therefore, they didn't take the radiator cap off. Believe me, they had this statement rehearsed from the very beginning. It is a tactic used, and they got away with it. Midas will deny all responsibility unless you have a witness that saw them do it, or a video recording.

My advice to anyone who goes to any mechanic is this...do not leave your car with them and vacate the premises. Watch what they do every minute, every second that they have your vehicle. If possible video record the entire event. Always check under your hood for problems, like the radiator cap being off, before you leave their parking lot. If you do go to court, research the subject matter thoroughly and have a witness to back up every theory and evidence you present. If you don't have an expert witness to explain and verify what you say, the judge will draw his own conclusions however he pleases. Just know that the court system is not your friend, nor is the judge, and that the legal system is set up to protect the guilty at all costs.

Please contact me if you ever need a consumer witness to testify against Midas. I will be happy, happy, happy to testify against these lying, thieving, corporate criminals.
     
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Hugh_Jorgen on 2008-10-03:
"Know that the judge and the system will try to side with the corporation and as a plaintiff you have to prove their negligence."

That is why it's referred to as the "burden of proof" in courts all over the land. Your advice is sound, but if you are going to accuse a person or an entity of causing damages to you, the courts are not going to assume your point is valid simply because you said it was so, they will make you convince the court through evidence and witnesses that you are correct.

At least now you know if something like this happens again you can't be too prepared when you walk into court.
Anonymous on 2008-10-03:
So, the judge was biased, the court system corrupt, Midas folks are dishonest and perjured themselves, your attorney was unprepared and incompetent. Seems like there is something missing here. Maybe the person who drove an overheating vehicle with steam coming out from under the hood and the temp gauge in the red until the engine was ruined.
Starlord on 2008-10-03:
There is a big goof in your story. Small Claims Courts do not allow lawyers. Either you sued them in circuit or sueperior court or whatever they call it where you live, or your story is a bunch of baloney. HAd it been Small CLaims Court, it would have been you and possibly the manager of the shop, no lawyers.
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Cheated
Posted by on
SANTA ANA, CALIFORNIA -- I had gone to this Midas car repair shop in Costa Mesa on 6/28/08 to get the oil leaks in my car fixed. After an initial inspection I was told I was shown where the leaks are and given a copy of the estimate. There were four items on the estimate which added up to $517. I told him I can't afford to spend so much at this time to which he suggested that I could just get the first two items done which were absolutely necessary to get fixed now and then I could get the other two items fixed at a later date. I agreed two ge the first two items fixed for $173.

While I was waiting for my wife to pick me up he came back in 15 minutes and said he can bring the total price down to $450 for all the four items on the estimate. I reluctantly agreed because it would be a lot of strain on my monthly budget. I got a call from him at 4pm saying that the car has been fixed and ready for pickup and that he had replaced two more parts which would cost me an additional $63 and that he was giving me a discount on that part of work. I asked him why did he not ask me before going ahead and replacing those parts to which he got angrgy and started shouting over the phone on how he tried to do a favour on me and that if I did not want those parts he will put the old parts (which I had no way of telling those belonged to my car) back in.

Since he was not listening to anything I was saying I hung up the phone and headed to pick up the car. Upon reaching there he showed my the new installed parts and the old parts(no way I could tell those belonged to my car). I asked him again why he did not get an authorization from me before replacing those parts. He again started saying the same thing as how he tried to do favor and how he was giving me a discount and if I did not want it he will replace the parts back again. I did not have too much of an option and time to think and had to decide to pay for the additional parts and seek redressal from Midas Management and Better Business Bureau later. I felt completely cheated and taken for a ride. I was shown the new invoice which conveniently added up to $516, $1 less than the original estimate suggsesting that he had somehow tried to get back to his original estimate somehow.

After I signed the invioce he said that I should write on the invoice that I had authorised and agreed to replace the two additional parts. I was

really shocked and annoyed and refused to write any

such thing and asked him would he write that he had

replaced the two parts without my consent. He just

snatched the invoice back back and insisted that I

write it or he will put the old parts back in. I

argued that in spite of him treating me like this I

was willing to pay and top of all this he wanted me

to write this disclaimer. By this time two other

customers were waiiting behind me and realizing

this he changed his tone and "gave in" and I

reluctantly paid for the invoice, just in the hope

that I will be able to get some redressal with the

Midas management and Better Business Bureau. I

really hope someone else does not get cheated in a

similar way from this guy. and that is why I am

writing this in so much detail. I was contemplating

calling the cops right there and then but thought

let me try addressing this with Midas Management

first and then if I do not get a response only then

consider other options.
     
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Anonymous on 2008-06-28:
This sounds like an absolutely horrible experience. In addition to contacting Midas management and the BBB, you can go to the following website for additional information on filing a complaint with the State of California Consumer Affairs Bureau of Automotive Repair. http://www.autorepair.ca.gov/80_BARResources/04_Miscellaneous/Consumers/Regarding_Complaints.html

Good luck to you.
Anonymous on 2008-06-29:
I would not waste time with typical consumer complaints on this one. You were intimidated and unlawfully restrained until you went along with the demands of the guy running this Midas location. The guy wanted you to give permission AFTER the work was done simply so he could cover his tracks. Several criminal laws were broken in addition to being cheated. What happened to you is little different from a 'squeegee man' walking up and washing your windows while you wait in traffic and then restraining you unless you pay him $5 for the 'service'. Ask the police for help.
Anonymous on 2008-06-30:
I doubt at this point the police will do anything. I believe this did happen to the OP but now it would be their word against the employee's. Go after Midas with everything possible recourse that you have . . . and I wish you the best of luck. Midas owes you . . . BIG time!
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Rip Off
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Rating: 1/51
FORESTVILLE, MARYLAND -- I went to the MIDAS located at 5717 Silver Hill Rd, Forestville, MD for an oil change. My info was already in the system because I had been there before for service on my pervious car. The worker that was assisting me asked me the normal questions about my new car (model, year, etc) which is a 2013 Chevy Sonic. As he was typing on the computer he said out loud to himself "what in the world," then asked me if my car was a diesel? I said "no" and then he asked me "which car was mine?" I pointed outside to my car and he went outside and looked at my car. He came back in and told me for my car an oil change was going to be $86. He told me that because of the type of synthetic oil blend recommended by the manufacture needed for car, that was why the price was so high. Of course I did not get the oil change because I thought the price was outrageous and I'm sure that $86 did not include other fees (labor, taxes, disposal of old oil, etc). I went to the Chevy dealership I purchased my car from and got not only an oil change but a tire rotation, multi point inspection, and my car was washed for $53.35.

If I would have let Midas do the oil change I would have got just that an "oil change" and ended up paying probably $100+. I WILL NOT GO BACK TO THE MIDAS OR ANY OTHER LOCATION.
     
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FoDaddy19 on 2014-04-22:
It does sound high, but not outrageously so, chances are your car requires a Dexos-compliant oil, many newer GM cars do. The bulk oil that this location has is likely not Dexos-compliant, so they have to use the bottled stuff. Which is much more expensive. While I change my own oil, I will pay to have a quicky lube place rotate my tires. The place I go to charges $69.99 for a synthetic oil change, plus any other fees/taxes, at least that's what it said on their board last October.. You live in relative closeness to the DC area so prices are likely higher there. So $86 might not be hugely out of line.

The GM dealer on the other hand the economy of scale in their favor, since all they stock is Dexos-approved oil. Which translates to lower prices. I don't think they were trying to rip you off, they just have to charge more than the Chevy dealer due to the economics involved.
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Midas Charged Me for Parts They Did Not Replace.
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Rating: 1/51
WICHITA, KANSAS -- My car had overheated due to coolant leaking out because a coupler for the upper radiator hose had broken. I took the car to Midas explained the problem to the guy at the counter who seemed only mildly interested. I had them look the car over and they agreed that the radiator hoses needed to be changed along with some other work. I got all the work done to the tune of 1300 dollars. 2 days later I'm taking my girlfriend to work when the car starts to overheat. Lo and behold if the hose in question isn't rigged up just like me and buddy had rigged in order to get the car to Midas. There is no way they changed that hose!!! I may not be explaining this right but the way the thing is broken anyone that would have tried to change that hose would have noticed the broken coupler upon trying to connect it on that end. Which makes me wonder what else did they charge me for and not do?
     
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Poor Services
Posted by on
Rating: 1/51
WORCESTER, MASSACHUSETTS -- After sending in the rebate, I got a card saying, Missing Purchase Date. How many people do they send them to. I sent a copy of the register slip that has the date on it. The phone number on the card is NO good # 877 266 6483. You can not get anyone on the phone. If you call the Staples 800 number they put you on hold No one picks up . When they close the 200 stores they should take the people to answer their phones.

You can get help when your in their stores but if you have to call Staples HQ you get a runaround .
     
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Paul on 2014-03-09:
In my experience, these companies are good about processing rebate claims that are ~complete~. OTOH, they will always reject a claim that is missing anything. Do you have a photocopy of what you sent, and was the date on it?

Staples rebates are processed by a company called Parago. Amending rebate claims is possible as shown at:
https://stapleseasyrebates.com/promocenter/staples/easyrebates_resubmissions.html
Good luck.

ps The phone number you are using appears to be correct for rebate help. I would continue trying it, and if you can't get someone, try contacting Staples corporate to complain.
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Was Taken Advantage of and Overcharged
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Rating: 1/51
COLUMBIA, SOUTH CAROLINA -- Midas told me the tension belt was "off" and needed to be replaced for $420, and that I needed a new water pump, that anti-freeze was leaking onto the belt for $380. I called another mechanic to get a second opinion and he told me he could do all that for $300. When I called Midas back to tell them not to do anything to my car, they said they had already "torn it apart" and would cost $280 to put it back together without fixing anything. As you can imagine, I was beyond angry. I will never go back to Midas again.
     
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Midas Touch Broke My Door Handle!
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Rating: 1/51
WEST PALM BEACH AND LAKE WORTH, FLORIDA -- I took my vehicle in for an inspection regarding the engine. I was not able to get out of my car when I arrived home because my door handle was broken. I know that it was not broken and was working well when I handed them my keys. What's upsetting is that they pretended like nothing happened and did not even mention it when they handed me my key. I called and talked to the store manager Matt at the West Palm Beach location (and later with another Matt –Lake Worth location manager). It took them a week to find the part and when they finally did, they wanted to charge me for labor! I am very upset for the fact that I was expected to pay for something that "Midas touch" broke. This is definitely not the type of service that I appreciate. I have never been a Midas customer before and never will be again!
     
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Absolutely Horrible
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Rating: 1/51
FAYETTEVILLE, GEORGIA -- I took my forerunner in for front struts to only find out that the Service Team Lied! They could not fix my truck but were blatant about saying that they could. After dropping it off at the opening of the day, it sat in the parking lot without any one even looking at it.
Absolutely amazing that I had to call them about six hours Yes six hours later to say....are you all completed. The response was we "thought we had the correct parts But.......my question then was when was someone going to call me the customer? Then the manager proceeded to say....we had no numbers for you....really? You quoted my number from the computer that particular morning. Needless to say, I will never return to that place again. I actually should have listened to residents in the city who stated...."service is Horrible there!" Don't listen to their price quotes...it is a hoax." I sure learned my lesson.
One simple call within the hour and I could have taken it somewhere else...absolutely horrible. I sure hope all Midas are not that way. If so....beware!
     
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There Too Often, Waited Too Long, Spent Too much...
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Rating: 1/51
WEST SAINT PAUL, MINNESOTA -- I was there in December for a broken exhaust pipe, it was repaired for $170, there were many other rusted places in the pipes there I was not told about. Fast forward to July, another pipe breaks so I make an appointment. I had a 10AM appointment and the car wasn't looked at until noon. I spent 5.5 hours total waiting around and spent $300 only to have a muffler fall off (literally) a week and a half later. This was due to the manager not telling me that pipe holding the mufflers on in the rear was rusted badly on both sides. That repair was another 3.5 hours waiting around and $150. I could have done a much better job inspecting the car myself. I complained through their website, and all the general manager would do is defend his people, and he said he would send a certificate for future exhaust work. They don't want to ''oversell'' is what general manager Steve says. Oversell by (withholding information) not telling the customer that they need new pipes, so that they'll return multiple times to spend multiple hours and dollars? Terrible.
     
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