Midas Consumer Reviews - Page 7

WEST SAINT PAUL, MINNESOTA -- I was there in December for a broken exhaust pipe, it was repaired for $170. There were many other rusted places in the pipes there I was not told about. Fast forward to July, another pipe breaks so I make an appointment. I had a 10AM appointment and the car wasn't looked at until noon. I spent 5.5 hours total waiting around and spent $300 only to have a muffler fall off (literally) a week and a half later. This was due to the manager not telling me that pipe holding the mufflers on in the rear was rusted badly on both sides. That repair was another 3.5 hours waiting around and $150. I could have done a much better job inspecting the car myself.

I complained through their website, and all the general manager would do is defend his people, and he said he would send a certificate for future exhaust work. They don't want to ''oversell'' is what general manager Steve says. Oversell by (withholding information) not telling the customer that they need new pipes, so that they'll return multiple times to spend multiple hours and dollars? Terrible.

VICTORIA, TEXAS -- Took my 2002 Dodge Neon for preventive maintenance - timing belt, water pump, replacement, brake master cylinder. They informed me two days later my timing belt was not needed and I agreed for them to use their timing belt kit. A few days later they said the car was ready. Pushy and arrogant.

Two days later my car would not start. I called Midas to find problem and they towed vehicle back to their shop. Two days later they called me back with news the timing belt slipped from the water pump they installed - I gave them to install. They said parts were free but labor was a charge. Then I went to shop. they changed their mind and said 1/2 on labor and no free parts. If the water pump caused the problem, why did they install a faulty water pump? The cost will be $1496.00 to fix engine head.

About 4 days later I got vehicle back with oil in radiator, loose bolts on rocker arm assembly, loose air conditioner lines. 4 months later and 3 visits to other mechanics to try to fix car, the engine light came on from lack of compression, the cam wore out from not being adjusted from the value job. Do not go to Midas. They are cheaters!!!

FAIRVIEW HEIGHTS, ILLINOIS -- I went to Midas to get a new muffler and tailpipe for my truck. When they gave me the estimate they said it needed additional work that would cost over $800. I wanted a second opinion on the other work so I told them I just wanted the Muffler. The estimate on the muffler, tailpipe, and labor was $195.56. The muffler and tailpipe were in stock and the work was done immediately. When the work was done the price of the muffler, tailpipe, and labor had each gone up over 17%.

When I complained at the store they said they charged me extra because I only got the muffler and did not get the other work done. They never told me they were going to raise the price if I did not get the other work done. When I complained to Midas, the Store Manager called me back and left a message to call him. I called him back. I told him this practice was illegal according to the Illinois Automotive Repair Act. He promised to send me a check for the 17% overcharge. He never sent the check.

LODI, CALIFORNIA -- I brought my car into Midas in Lodi. It was not starting. Took them two days to fix my car, all along they're telling me I need a tune up for $150. I say "no just get it started. I'm two weeks from having my baby, only fix what's broken." I send bf to get car, he pays $429. He leaves on the way home, car starts to misfire and has no power (this is a new problem). He goes back, tells Ken what's going on. Ken tells him we need a tune up.

Bf calls me, I call Ken. I ask him "what's up, our car starts but now doesn't run." He tells me I need a tune up. I tell him no and ask him what he did. He tells me he can't talk to me, won't give me corp. number and hangs up on me. Ken then tells my bf I don't want to get sued, maybe they put the plug wires on backwards. So he switches them, car runs OK, bf leaves. That night bf looks under the hood sees an ark at plug wires. He then takes it to another shop, pay $200 to find out the wires have been cut and they didn't put any new part on our car. So we were charged for nothing and later we also found the part was only $80.

SCOTTSDALE -- The guys at Midas have always done great for me on anything I've ever taken them. I was reading these reviews and just about threw up... What a bunch of whiners trying to blame their lack of maintenance on everybody but themselves. I've got news for everyone, the time to compare pricing is before the work is done.

Personally, I like a big company to stand behind my work and the ability to go to Midas anywhere in the country if I have a problem. The guy that said he got an estimate on his brakes and then more stuff was wrong isn't stupid, he's uninformed. You can't estimate brakes until you know exactly what's wrong. It makes me sick to see people trashing Midas because THEIR car broke. There's a lot of bitter people in the world these days.

FRAMINGHAM, MASSACHUSETTS -- I wish like most of the reviewers that I could give less than a full star. I recently brought my car in to this location to have the exhaust looked at as it failed inspection. They called me at my request for an estimate to repair. I was given two options. The first was to get a new pipe from the dealership with a cost including labor of $1,200. The second was for Midas to fabricate a new pipe to save me money avoiding the need to get the part from the dealership. The cost for this option was 670. Easy decision right? Go with the 670.

I told him I would need to think about it and sensing my hesitation he offered that I could pay for half with a post dated check so I would have more time to pull together the money. This sounded very strange to me. Who accepts checks postdated under the premise the funds are not available yet. So I declined the offer and called the dealership. They quoted me $250 for the part and 170 for labor over the phone. That is almost $800 less than what Midas quoted to replace the part!

This difference in price is just ridiculous especially considering you would expect the dealership to charge more than a place like Midas. When I went to pick up the car without having the work done they were rude but after the experience I was just happy to get out of there with my money in hand. I will never go to a Midas again.

TULSA, OKLAHOMA -- I recently took my 2005 Chevy Avalanche in for a hub assembly replacement and they wanted to charge me 516 dollars for the repair. They wanted 120 for the part and the rest of the remaining balance for labor. After hearing this I decided to buy the part myself and do the laborious on my own which would have been a painless task had I had the right tools for the swap out. I ended up taking it to Encinas, literally two building down and it ended up costing me 70 dollars for the part, which I bought myself and took to Encinas and they swapped out the parts, in less than an hour and for 70 bucks.

I am so pleased with the choice I made to take it to Encinas. Now tell me how Midas would have justified that job for 516 dollars. Midas is a very dishonest company and will scam you if they can. Whatever you might need done to your vehicle, take it to Encinas. They will get you all fixed up honestly and at a great price.

WINTER PARK, FLORIDA -- I went to have my vehicle serviced at Midas on 01/10/12. The manager on duty told me it would cost $50, but cash only. I had to run and get cash and came back. He met me in the parking lot and told me to give him the cash before his supervisor sees him, and put the cash into his shirt pocket. I then left, thinking wow.. That was strange.
When I arrived home, I noticed my GPS Device was missing from the glove box, which is always kept there and never taken out. I use it daily for work purposes.

I immediately returned and confronted the same manager about my GPS. He proceeded to call the police for me. While the officer checked the building for the GPS, the manager rushed outside to return the $50 to me. I told him I wasn't here for that, that I just wanted my property back. He insisted I take it back, and so I did. The officer did a walkthrough of the shop, but found nothing. I filled out a police report and have not heard anything about anything until today, which was my 6th time calling along with 3 separate emails.

I was told by a female that they are not taking responsibility. Why not?? I have all the documents from the get-go. I put on the report that I was not pressing charges. Was that a mistake? I didn't think it would go this far. I am being treated like the criminal, not the victim. No one from the company ever called me to inform me of anything. Here it is a month later with no GPS, no updates on anything and now I'm being told they aren't taking responsibility. What can I do??

PLATTSBURGH, NEW YORK -- I went into Midas in Plattsburgh NY for a safety inspection. After the inspection the mechanic came out and asked me if someone had worked on the vehicle in the last few days, and I told him that my mechanics had worked on it to diagnosis and clean the check engine light.

The mechanic who was completely lacking in personality said that the problem still existed and the vehicle failed the inspection. I thought the mechanic would tell me what I needed to do to rectify the problem but instead he started walking away so I quickly asked him what I needed to do to address the issue and he only said “Ya have to drive it until the light comes on and then bring it in. It will cost $85 just to hook it up to the computer”. Before I could ask any other questions he walked away. Up to that point I had always found the mechanics friendly and professional, but not this one in Plattsburgh. This will be our family's last trip there.

PARKER, COLORADO -- Midas in Parker Colorado replaced the exhaust on my 04 GMC truck due to an accident. They left holes in the exhaust! I then took it to the Castle Rock Colorado shop since I lost faith in the Parker shop and their ability to install an exhaust. They attempted to repair the work, but now the exhaust is hanging off. I took it back to the Castle Rock shop and they now say my 90 day warranty is up, and they will not repair their shoddy work. Midas used to have a lifetime warranty. Now, it is apparently 90 days since they know their work won't last much longer. Don't go to Midas, save your money and your time.