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Motel 6 - Page 3

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1.4 out of 5, based on 80 ratings and
218 reviews & complaints.
www.motel6.com

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They Screwed Up My Reservation and Could Care Less
Posted by on
Rating: 1/51
1153 HARRISBURG PIKE, CARLISLE, PENNSYLVANIA -- I have stayed in this hotel for the past 10 years for the Ford Nationals at Carlisle, Pa. They were supposed to send me my reservation deposit info around April 2013. That never happened. They called me the day I left for Carlisle first week in June. Said they were confirming my reservation. I called them back later that day to change my reservation to 1 night. They said, OK see you then.

When I got to the hotel, the girl behind the counter said she didn't have a reservation for me. Then the night manager came out and said they gave my reservation away because I showed up a few minutes after 6pm and they were only holding my room as a courtesy until 6pm. There was another couple at the counter at this time leaving because they were given a smoking room they didn't want. The girl told me the hotel was totally booked, and my response was, how is that possible if you were supposedly holding a room for me until 6pm and it now is a little past 6pm? Then the girl said I could have this room that the couple were leaving from. I didn't want a smoking room either.

The night manager couldn't care less about all this and acted like a jerk. I had to literally tell this guy to "shut up" just to state my case. I told him how he dropped the ball and now I'm suffering the consequences. He claimed to be the one who sent out the reservation forms in April, which I never got. Now you don't have a room for me- Oh well. He couldn't care less. Acted like I was a joke and just wanted me to go away. I told him after staying there the last 10 years, I would be staying somewhere else from now on. Fine with him. He didn't care. I don't like the way I was treated and want others to know how uncaring the management is. Avoid this place unless you like being treated like crap.
     
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Worst Hotel Ever!!!!
Posted by on
Rating: 1/51
NASHVILLE, TENNESSEE -- The Nashville Motel 6 on Stewarts Ferry Pike was the lost disgusting hotel we have ever stayed in. The pictures online are very very deceptive! We were put in a room with no air conditioning and when we complained they put us in a smoking room and we have a baby. But they said they had nothing else for us. They do not have a functioning ice machine and we were told we would have to go ask the Waffle house across the street for ice. We went onto the bathroom and there was black mold on the ceiling and it was leaking from the shower or toilet from the room above us. So our towels were wet and covered in sewage from the room above us! The sheets we slept on were ripped to shreds.

Also don't let the website fool you there is no pool in this location. It hasn't been functional in years. We had to wear shoes at all times because the carpet was actually so filthy your feet would stick to it. The bathroom tiles did not have grout so you had to be very careful when walking on it.

DO NOT STAY at this hotel!!!!! It was the worst hotel we have ever stayed in!!!!
     
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Susie Q on 2013-06-03:
I would have been demanding my money back and than calling the Board of Health..... that's disgusting to say the very least......

Thanks for the heads up !!
Old Timer on 2013-06-03:
Deserving of the name "Hostel 6".
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Bed Bugs At Motel 6
Posted by on
Rating: 1/51
COLORADO SPRINGS, COLORADO -- Spent the night at a Motel 6. Didn't realize, until 3 months later, what the red itchy bumps were I had experienced that night & continue to experience. Turned out to be, yes, bed bugs! Total price to have my house professionally exterminated...$1,200.00 & There's no guarantee that the first treatment will eradicate all the little blood suckers!

Motel 6 is cheap but what a dump! Their bedding is questionable in terms of cleanliness. I realize that hotels are a great place to pick up these little buggers, but it has been a nightmare! I know I picked them up at Motel 6 as I was already itching & saw red, raised bumps that itched like crazy when I stayed there & afterwards.

Before this, I have never see a bed bug. I would like to sue them. The stress that this type of problem causes is unimaginable!
     
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Alain on 2013-02-20:
You can also contact the El Paso County Health Department (301 S Union Blvd in Colorado Springs) about your concerns-[719] 578-3199.
Dryer Lint on 2013-02-20:
While I can afford never to darken the doorstep of a Accor property, the truth is bedbugs happen everywhere, even at Intercontinental, Four Seasons.
Check for bedbugs before you get into bed, but simply pulling back the sheets.
Get a sleep sack.
Try to stay at better properties - while no guarantee, it tends to happen very rarely there.
Suing? Odds of anyone touching your case - slim to zero (yes, I'm an attorney)

leet60 on 2013-02-20:
Sorry to hear of your issue, it has become increasingly common throughout the U.S. Aside from the extermination you already performed you may want to discard your luggage. Bedbugs are notorious for infesting luggage and can live for months without feeding.
Churro on 2013-02-20:
In the United States we eradicated bed bugs many years ago and they would still be eradicated to this day if it weren't for a bunch of tree hugging whiners whining about DDT's detrimental effect to the North American eagle population. Hey look man I have nothing against North American eagles but if the choice is between getting eaten up by insects while I sleep or a few eagles biting the dust well I'm sorry my feathered friends but you lose. I say screw the bald eagle and BRING BACK DDT!!! It's our only hope.
Old Timer on 2013-02-20:
"Try to stay at better properties"? Petty harsh suggestion, Motel 6 is the best many people can do when they travel. We like Marriott and Hyatt when on the road, we still check for bed bugs when checking in. They can be anywhere and at any level of a property. The last thing you need to do is give the little guys a free suitcase ride back to your home. As CKL7792 pointed out, they can cost a great deal of cash to get them to vacate the premises.

We had an ex member around here that liked to take pic's of himself having a drink in Motel 6's in his bathrobe. Different situation though, he was the one providing Motel 6 with the bed bugs.
shayen on 2013-02-20:
It may be near impossible to prove that you got bedbugs from the Motel 6. By the way, how do you know the red, scratchy bumps are indeed from bedbugs?
heartland on 2013-02-20:
It's depressing and irritating to read uninformed comments about how more chemicals would "save" us from the bugs (not to mention its people who crap up the planet). For one thing, rapidly reproducing organisms such as insects and bacteria simply develop populations that are immune to said chemical or antibiotic. For another, where do you think all those pesticides and chemicals end up - in us, eventually. That said, am truly sorry for the OP as bedbugs are a growing problem in the U.S., and suggest expensive heat treatment of whole house which seems to be effective. I never stay in any hotel anymore without checking bed, headboard, pictures etc. for any signs of critters.
Michael Edmond on 2013-03-09:
I stayed at this same Motel 6 for three days back in November 2011, and I also contracted bed bugs/scabies from there. It took two months before me an my ex-girlfriend, who is from Nebraska, discovered we had scabies and bed bugs living in our matresses! My bed bug clean up costs me thousands! I attempted to sue Motel 6 in Small Claims Court, but my case was dismissed. Of course, I have filed an appeal. The judge specifically stated that since I informed Motel 6 a long time ago in regards to their bed bug problem, anyone else who experienced or suffered injuries due to bed bugs from Motel 6, would be able to sue them for damages!
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For Your Sake Do Not Stay Here.
Posted by on
Rating: 1/51
WILLIAMSBURG, VIRGINIA -- 1st room they stuck us in was absolutely disgusting bugs, filth, TV didn't even work. 2nd room was less than fair and had drugs being sold in the next room and yes I saw them I wasn't just assuming. Then I was approached by a hooker, all while my wife and 2 small daughters were waiting in the room. The towels were supposed to be white but were yellow. Smelled terrible. Needless to say I can't say a single thing good or even fair about this place unless you are like the permanent residents there which are no more than transients, drug dealers, and prostitutes. Had it not been so late I would have gone elsewhere that night. Instead I got the children to sleep and double locked the door. After stating my dismay at the situation I was refused a refund and since it is a PRIVATELY owned MOTEL 6 RAT HOLE, Motel 6 corporate would not help me either. Thank goodness for other hotels that actually care about their customers we found a nice place in VA Beach for the remainder of our stay. After multiple emails and phone calls resulting in receiving absolutely NO help from corporate because this place is privately owned (not even a discount coupon) I will NEVER stay at another Motel 6 again and will do everything I can to discourage others.
     
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Motel 6 in Downtown Carlsbad California
Posted by on
Rating: 2/51
CARLSBAD, CALIFORNIA -- Great location just off I-5 and seven blocks from the beach. No beach parking. Across the street from small grocery store and pharmacy. Many small shops, coffee, burger and restaurants within walking down the street. Asked for Senior discounted room and was told room was located in the back and we would need to drive around. Walked out of office and saw our issued room numbers 20 feet away directly across from the office. ?? Rooms (we had multiple people) were clean and no odors or stains. Possible recent paint, NO paint fumes, the walls were clean and no marks or scrapes. The bedrooms were so small we kept bumping into each other and our portable GPS unit kept calling out "Recalculating". They were small. If both beds were placed together, they may have made one nice bed. When lying on the bed, if I had my head against the wall, my feet just cleared the mattress. I am 5 foot 6 inches. Wife and I elbowed each other each night. Small beds. In comparison, our bathrooms were - roomy. They were set up for handicap with hand rails (around the room and in the bathtub / shower) and plenty of room for a wheelchair. Downside - there was absolutely no shelf or counter space. All toiletries had to remain in the suitcase - on the floor. Our toilet was always clean. Itself flushed every 3 minutes, day and night. The bathroom mirror was not in a frame and must have been repaired from an earlier mishap. Part of one edge appears to have been 'trimmed' with a hammer and smoothed out with a chainsaw. No raw or sharp edge but, ants walk in a straighter line. Bugs? Just one earwig over three days. All linens were clean and fresh smelling. Towels were absorbent and a degree softer than larger name brand hotels. Our last night - never heard the motorcycle gangs drive in due to the children jumping off the beds above and running around their room playing 'tag' during the night. Some family members say they will return next year, others will stay down the road. Denny's is next door but check out the pastry and coffee shop across the street. Motel 6 provided a clean living environment at a moderate cost in a location that suited our needs at the time. Thank You.
     
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Turn the Light Off!
Posted by on
Rating: 1/51
NEW ORLEANS / CORPORATE OFFICE, LOUISIANA -- In May of this year, I was scheduled to stay at Motel 6 - New Orleans #1429 property. In fact, this was a return visit, after having stayed at that property numerous times. After arriving at the property on the date of my reservation, which was made several days in advance, I was told by the desk clerk that I had been placed on a “cannot stay here list.” After questioning this, confident that a mistake had been made, I was told that either “something was missing from my room on a previous stay” or that “I had stayed past checkout on a previous stay.” While I assure you that neither of these things ever happened, I was shocked at the difference in “level of seriousness” of these accusations. One, after all, involves theft; the latter is more discourteous than anything else. Vastly different things!

While the problem was obviously out of the desk clerk’s control, I assured her that I would complain to “corporate,” which, by the way, I did promptly. In spite of filing a detailed complaint, I never received a reply. Nothing! After allowing several weeks to pass, I phoned your customer service department, and was told that they could not “override the decision of the district manager.” He/she apparently sided with the property management, without even contacting me. If the district manager had carefully investigated, he/she would have discovered that:

• I have stayed at various Motel 6 properties (both for business and pleasure) for many years, beginning with my first stay in 1987 at your Russellville, Arkansas location.

• Since that first stay, over the past 25 years ago, I have stayed at “hundreds” of Motel 6 properties, totaling over 1,000 nights (a conservative guest, at best).

• I have used a “myMotel 6” account, since its advent, which should have allowed the district manager to trace my stays, even if simply those in recent years.

• In all of the above-mentioned stays I have never had a single problem regarding anything like the aforementioned accusation.

Under such circumstances, I have no way to dispute the claim of the management, especially since the purported event occurred sometime in 2011. I do believe, however, that the above-listed points should convince one “of common sense” that the property’s accusation (whatever it is) is ridiculous.

Clearly, after such a disappointment, I have no intention of staying at Motel 6 ever again. While it goes without saying, I will encourage friends, family, and coworkers to do the same.
     
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trmn8r on 2012-07-16:
Yes, Motel 6 locations maintain a "do not rent" list. Another example of a person who was barred from a Motel 6 can be found by Googling "Nefarious do not rent Accor".

Motel 6 appears to be supporting the local management, so your only choice appears to be taking your business elsewhere.
DebtorBasher on 2012-07-16:
8er, 8er, my 8er...have you been banned from Motel 6?
Hotel guy on 2012-07-17:
All hotels have a "Do Not Rent" list. The hotel I work for has a list that has at least 75 names on it. Some people are on the list because of complaints from other guests about noise, some are on the list because they stold something from us, some are on the list because they were using out hotel to deal drugs and some are on the list because they tried to skip out without paying. I try to keep a clean, friendly, safe hotel for people to stay at. If the op was put on a do not rent list, there has to be some reason, especially if they are a prior guest. All I can think of is that they upset someone on the staff, which got them put on the list.
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Posted by on
ROSWELL, NEVADA -- Last September 2010 we stopped in Roswell, nv at the Motel 6, it was a new looking motel so we stopped for the night, the next morning I got up and put my luggage on the end of the bed and a bug came across my clothes. it was a bed bug, the room was infested with them and I had been eaten up with them it was a nightmare what we went through to keep from bring t hem home with us. we sprayed our car and luggage and had to wash and dry all of our clothes to kill any bugs, we found on dead bug in our car. we have learned to look for bed bugs when stop at any motel.
     
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Skye on 2011-10-14:
Excellent point, that you brought up. You can get them at ANY motel or hotel. Even when you fly, your luggage is at risk while in the plane with other luggage.

Heat is what kills them. They also hide in stuffed animals, picture frames, etc. Nasty and I hope I never EVER have a bed bug encounter.
GenuineNerd on 2011-10-15:
My friend's apartment building in Columbus, OH was hit by bedbugs that were brought in by an evicted tenant. The entire apartment building had to be evacuated for over 12 hours, and heat treated at over 140 degrees. Since then, except for an occasional straggler, his apartment had no bedbugs. And management has been doing monthly inspections since.

Another way to avoid bedbugs is to NEVER bring in mattresses or upholstered furniture that was put out to the curb for the trash. Even if it looks good, it could have hidden bedbugs. And be very wary of furniture or mattresses sold at garage sales, flea markets, or thrift shops...inspect them carefully, including all the nooks and crannies, before buying. Most charity thrift shops do heat-treat and sanitize upholstered items, including furniture, mattresses, and stuffed toys.
GenuineNerd on 2011-10-15:
I know that Salvation Army and Goodwill Industries heat-treats and sanitizes donated upholstered items, and each must, by law, display a tag indicating that the item has been disinfected. Don't know offhand about other local or chain thrift shops.
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Nasty Room
Posted by on
DANVERS, MASSACHUSETTS -- On August 8,2011 I really needed a room to stay in overnight. I am severally disabled with a permanent spine disease which is horribly painful. I thought I might be able to bring my grandkids home and get back in one day but I could not. I have many times used Motel 6 on trips, saw one, after already stopping at several motels who were booked solid.

This was a Motel 6 in Danvers, Mass. They said they had many rooms available. Now I know why. I have never been in such a filthy place in my life. The overall condition of the building is deplorable. Ceilings need replaced, carpets, walls are covered in filth.

I get to our room and WOW. The stench upon opening the door turned my stomach. I immediately opened the windows although I hated to even touch them. Uncovered electric outlets behind the nightstand. The walls were just disgusting. They have a six inch piece of carpet glued to the bottom edge of the walls which was falling away showing us just how dirty those walls were, as the strip of wall under the carpet was white, which I would have never guessed to be the wall color. The lights filled with dirt and crap on the insides. Rotten grape under the desk. Dirty sock under edge of bed. EVery surface in the room had burn marks on them. There was not one area without burns. Burn holes in the bedspread. Globs of something yellow on curtains. Carpet FULL of burn holes. There was not one thing on the wall decoratively speaking anywhere in the building as far as I could see. The elevator would not run when you hit the button most usually. We tried to get it to work and had to hit the button and wait four times before the door shut and it moved. There was so much filth on the bathroom walls I didn't even want to be in there. The box spring was so old there was no longer any covering on it whatsoever. Just bare springs covered by some material they had put over it.

I wanted to complain when leaving but the employees present were frankly kind of creepy and unsafe looking. No one I was going to complain to that's for sure. Very dirty and unkempt looking. I sent an email complaint and received an auto reply that I would hear back from them within three days. Has not happened. I am about ready to notify the health dept and send them the pictures I took while there.

I will NEVER try to stay at a Motel 6 again.
     
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olie on 2011-08-13:
I'd have high-tailed it out of there after seeing no switchplates on the outlets. How hard is it to put on a switchplate?
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Sunnyvale CA Motel 6 - Horrible!
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ANTIOCH, CALIFORNIA -- I stayed at the Motel 6 Sunnyvale North #1054 on Saturday August 21, 2010. First, let me say that there are two of them across the street from each other. Of course, I went to the wrong one and had to find my way across the street to the other one (via the Burger King parking lot). Who puts a hotel in the Burger King parking lot????

I get there, and it is loud. Apparently there is a club next door and it was in full swing at 11 P.M. when I checked in.

First problem, I can't park anywhere near my room. (I have blue plates). Then I get to the area of my room, but the catering trucks for the club next door, are parked IN the Motel6 lot. So I can't get into the handicapped parking area. I asked how long they'd be, that was a waste of time. I had to get security to get them to move. They thought it was funny.

As I'm getting my bags, it is a steady stream of traffic, some club, some just hood rats. Lots of looks, one rolled down the window and said "what are you looking at?". All I can think of now is that I've found a bad hotel.

I get to the room, it's fine. The bathroom walls are a weird yellow at the bottom, but otherwise, it is all good.

My other half get's to the room, and tells me that twice on the way up he was approached in a malicious manner outside. ?? Now he's in a great mood too.

So, you can hear the reverb from the club until 1:30 A.M. until the music stopped. Then, it was a free for all with the traffic and police sirens. The music doesn't stop either, now it is in all the club traffic's cars as they drive through the motel parking. The noise slows down and then at 4:30 A.M. here we go all over again!

I went to the office at 1:30 A.M. This would be my 3rd visit and I'm still not able to sleep. They tell me "what can we do", and "there's a club next door"... Yeah! You think????

At 7 A.M. I'm up to go to work (which getting sleep was the entire reason for getting the room in the first place)... and I've had no sleep. The front desk is hearing about it from several people when I walked in. And their only response was - "when you stay next time we'll give you a discount". ???? Who wants to do this all over again? And the that I complained to at 1:30 A.M. thought it was funny to ask me if I heard the noise start again at 4:30 A.M. ??? You got to be kidding me.

The thing that kills me is that the "old" Motel 6 across the street was nice and quiet. Not busy, not full. No club next door. I'd made the reservation online, so I couldn't change locations, and the desk sure wasn't making me feel like I was important enough to transfer me to the other location. And since I didn't want to pay 2x for the room, I got to spend the night sleepless. The hotel staff seemed to have made peace with the hell they have on club nights (especially) and the guests do not matter.

On 8/23 I phoned the customer service hot line. I was told thank you for my feedback, sorry I had a rough time, and we'll let the supervisor know you had a bad time. Basically, it was the brush off and the same as the staff at the hotel. Too bad, we have your money, now go away. I won't be staying at this location ever again. And honestly, unless you want to party all night long, I wouldn't recommend it to anyone.
     
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Helpful on 2010-08-23:
I have a rather simple question which was asked by the management at the motel, but never seemed to be answered. What, exactly, did you want the motel to do about the club next door?
Jambra on 2010-08-24:
You get what you pay for.
ok4now on 2010-08-24:
Did you expect a 5 star restaurant at Motel 6 pricing?? Next time try the Holiday Inn Express down the street. Like everything else in life you get what you pay for.
EMPLOYEE@MOTEL6 on 2011-04-14:
THE MANAGER SHOULD HAVE INFORMED THE GUESTS THAT THIS WAS AN ISSUE OR MADE SURE THE STAFF INFORMED THEM S BECAUSE WHO WANTS CRANKY GUESTS AND THEN THOSE GUESTS DON'T COME BACK AND THEY LEAVE REVIEWS LIKE THIS NOT GOOD FOR ANYONE AND JUST BECAUSE YOU DON'T PAY A LOT FOR MOTEL 6 DOESN'T MEAN YOU DON'T DESERVE TO STILL BE TREATED AS A GUEST THAT IS WHAT YOU PAY FOR .
jktshff1 on 2011-04-14:
well motel6 employee.....yelling doesn't help at all.
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Cheap Vs. Economical
Posted by on
I recently stayed at a Motel 6 in Mifflinville, PA. This was actually my third time staying there, but it will be my last. It's a new motel, so the building itself and the rooms are nice. But the corners the management is cutting to save money are driving me and my family away.

First, let me say that I am all in favor of saving money by cutting out frills. OK, so they don't provide little bottles of shampoo, etc. No big deal, I usually bring my own anyway. Continental breakfast on my first 2 visits was skimpy: coffee, tea, milk, juice and some little donuts. Alright, I can go out for breakfast if I want. No clock in the room? Well, OK, so I bought a travel alarm clock. That was really all I thought was missing on my first 2 trips, but I returned for a 3rd stay based on the low price and newness/niceness of the rooms, plus the indoor pool.

This weekend when I walked in the lobby in mid afternoon (check-in time), the lobby was really dark. Not very inviting, I thought. Why such dim lighting? I looked around and noticed all the lamps in the reception area were turned off. Saving energy, yes, but not welcoming to travelers.

We had reserved 2 rooms online, and put in requests for a crib (my granddaughter is a toddler) and extra pillows. We were informed that Motel 6 does not have cribs. I was surprised. Why not? Surely people travel with babies and small children and not having a few cribs available leaves them no option but to stay elsewhere, or bring a cumbersome "pack n play" or something from home. We decided to let our granddaughter try to sleep on the pull-out couch in the room. Extra pillows? Well, we only have 3, they said, you can have 2. (for 2 rooms)

Moving on. I had been excited about taking our granddaughter swimming in the indoor pool. I thought she'd like the novelty of a nice warm pool, inside, in mid-winter. Ah, but the pool door had a sign: closed for maintenance, sorry for any inconvenience. I asked at the desk when the pool would be open, and was told it would not be available all weekend.

What?! This was a holiday weekend! Valentine's Day on Sunday, Presidents' Day Monday. No pool?! I went down later and peeked inside, and saw that the water level was significantly lower than it should be. No maintenance was being done. It was simply not going to be used. I have a feeling if I returned 2 weeks from now I'd see the same thing. THey're not running the pool to save money. Cheap. And misleading. IF you have an indoor pool, then for heaven's sake, open the damn pool! I bought my granddaughter a new bathing suit, hard to find in February, and told her beforehand we were going swimming. Then I had to tell her we could not, because the pool was closed.

Continental breakfast was another joke. I went down in the morning for just a cup of coffee, and got a tiny styrofoam cup, cold coffee, and that's about it. No more juice, no milk, no doughnuts. This motel has a nice, big room for the purpose of "breakfast" with tables, countertops, everything necessary except for anything resembling breakfast. AND this room was dark too! Really. What's going on here?

One exit was posted "do not use" because there was a steady stream of water pouring from a faulty spout, which formed a puddle of ice when it hit the pavement. I went in a bathroom on the main floor to find no soap, no towels, no toilet paper!

I won't stay here again. I had planned to return there my next visit upstate, but not now. I feel like we were being squeezed out by cheapness.
Save some money, but lose paying customers. Seems like a poor way to do business.
     
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Inat on 2010-02-15:
wow. that sounds terrible. I would write to the Motel 6 corporate and see what's going on. Each location is usually managed independently and it is their prerogative as to what they provide but there are some basics that corporate probably mandates.
Nohandle on 2010-02-15:
I can appreciate anyone attempting to economize but none among us can expect the extra amenities that usually come with a more expensive hotel/motel. I personally have never heard of a Motel 6 with an indoor pool. It appears this particular Motel 6 had offered extras in the past and found they couldn't provide them anymore at the price or found themselves in a dire financial situation. I will state NO business should advertise a service they don't provide.

Thanks for warning on this particular Motel 6. Nice review. BTW, were the rooms clean?
dan gordon on 2010-02-15:
I gave up on Motel 6 yrs ago, when they eliminatd all but one waste basket, towels the size of a washcloth, ashtrays in non smoking room, bath vanities with no room for anything, non working remotes etc etc. You can economize but how much? Their new model shows a room with no carpeting? Now isn't that an improvement? Use Hotwire and get the same price but in a much nicer place.
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