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Motel 6 Consumer Reviews - Page 4

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Avoid Motel 6!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BLUE SPRINGS, MISSOURI -- I was a regular at Motel 6 for the convenience and low rate. The last time I tried to get a room there, I was informed that I was on the "no rental" list because "items were missing from the room." This was likely because room service left fewer than usual towels in the room for my use, which is no fault of mine.

After explaining to the front desk as well as to the Motel 6 corporate office that I did not take anything, nor had I ever been anything but a good customer for them, still nothing happened. The motel manager was always too busy to talk to me and never got back with me despite corporate office's promise for a call to rectify the situation. I do not appreciate being accused of theft. I am using the American Inn now when needed, which has better rooms and service. Thank you.

It's -18 Outside Car Won't Start
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILLIAMSBURG, IOWA -- It's freezing out in the negatives, car won't start. Check out time is 11:30 it's 11:00. Tell the lady at the front desk my car won't start. I have a road side service coming there 3 to 5 hrs out. They won't let me stay in my room without charging me. So I'm sitting the waiting area now till they come to fix my car. Today's date is 1/6/14 half of America is in a deep freeze - I will never stay at Motel 6 again. No consideration, they only want their money. Oh yeah - none of the staff had jumper cables or a car here. Wonder how they all got to work.

You Get What You Pay For
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PETALUMA, CALIFORNIA -- I wasn't expecting the Ritz. But I draw the line when a valuable possession disappears. I left a cheap shirt and expensive cell phone in my room. It was Christmas morning, I was in a rush, thought I had packed it all. One hour later I call to let the motel attendant know what I had done. He let me know that they found my shirt but there was no phone. He further told me to call the next day and talk to the lost and found. Wow! It didn't take long for them to clean out the room. Looks like somebody got what I paid for. Done with Motel 6 and the clones.

No Office Help
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORANGE COUNTY, CALIFORNIA -- We are in the room sleeping and some man broke our window. We went down to the office and the lady in would not let my wife in so she could be protected. I said please, please, please and she acted as she could not hear. My wife is sixty years old and now she need help and I hope no one ever have to go through that. When you ask for help you can't get it. Motel 6, everyone please don't stay there. Motel 6 do not care for people, we seen it for ourselves. Please take note, beware of Motel 6. Their ad is a lie, don't you believe it, not safe at all.

They Just Don't Care About Guests
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PONCA CITY, OKLAHOMA -- On several occasions my room key would not work, when I went to the front desk and told them they made me a new one and it did not work. I had to be let into my room with a pass key. They informed me that it was because I was carrying it in my wallet. That was the first problem. Now I don't have TV reception in my room and I have been told that they are installing a new system all day and it is 7:10 and I still don't have TV. The impression I am getting is that the owner just does not care about the guests.

Dissatisfied With Stay
By -

KALAMAZOO, MICHIGAN -- We just got home after staying at Motel 6 in Kalamazoo, MI. for 3 nights. It was horrible, we reserved a room a few days ahead. The sidewalk was a sheet of ice and had not been salted, my son and niece fell, luckily neither got hurt, called the office, no apology just excuses to why it wasn't salted (the snow and ice had stopped coming down more than 12 hours before so they had plenty of time). They said they would be up to salt it right away, still wasn't done til the next morning.

Our room was filthy, garbage on floor, bugs and hair in the tub. The sheets had not been changed, they were all wrinkled, hair in bedding, and had lipstick on them, as well as burn holes in them. Called office, got switched to new room, should be better. Sheets clean, went to bed. In morning getting kids ready for day noticed the side of box spring was completely ripped open. Not safe when you are traveling with a 2 year old and 4 year old, they could get hurt trying to climb in and out of bed. Had to go though we were late.

We got back that afternoon, room service had been in as garbage was emptied, towels were ALL gone, no replacements, soaps were ALL gone so we can't wash or dry hands. Our nonsmoking room smelled like smoke because the housekeeper smoked while they cleaned, we even saw them doing it in a room near us. So we went down to office this time, talked to manager. We got fresh towels and he sent room service to bring soaps. Also got switched to another new room, was told they are doing renovation that was why bed and bedding were so bad.

Refunded $20 and gave us a bunch of coupons, oh that makes it all better... not. This room actually had clean bedding, although there were burn holes in them and the room was cleaner, not clean but better. The next morning my 4 year was wanting a bath so we went in to get it ready, we barely moved the shower curtain, and the rod fell on my head, thank goodness it didn't hit my 4 year old. I started her water and guess what the tub wouldn't hold the water, the drain plug wouldn't seal.

I called the office... Again, they said "you're checking out today" very happy not concerned as to my head, told them no one more day. They said "Oh... we'll have someone come fix that then" in a disappointed tone. I was so happy to be leaving that place when we checked out. I've stayed many places and never had an experience like this. I will never stay in a Motel 6 again, I'd rather sleep in the car. I don't care if a place is under renovation. I paid for a clean safe room and didn't get it.

Horrible experience..... @ Motel 6 El Paso East #1367
By -

EL PASO, TEXAS -- Motel 6 El Paso East #1367. Where do I start off? The musty smell of the room when entering or the knife holes on the walls or the mildew in the bathroom? Well, to start off I travel a lot. I choose Motel 6 for its price and it's close to where I usually end up working. And I have stayed at many Motel 6's across the West. But this time I chose to leave after one night of staying in this dirty room. Dirty being an understatement of course. I'm going to just list off the stuff in this DIRTY room instead of talking about it too much.

  1. Mildew Stains across the ceiling right at the Main Front Door.
  2. Stains from spilt coffee or possibly even pseudo painted over blood stains (couldn't tell).
  3. Knife holes all over in the wall above the TV and Door area leading into the bathroom.
  4. Bath tub was someone's dump for excess paint which was peeling up in huge chunks and very sticky while trying to attempt to take a shower.
  5. Fuzzy mildew spots on walls and ceiling had mildew stains as well.
  6. Floor in bathroom wasn't swept - it had previous persons personal body hair on the floor.
  7. Personal body hairs stuck on the shower curtain.
  8. Bathroom door falling apart.
  9. Gang sign written into the inside door frame of the bathroom.

I went with 3 other guys that I work with. In their room one of the mattresses was torn up to shreds and was explained to me that they thought either a rat or some cockroaches were going to come out of it. It just looked horrible. We tried to complain about the rooms but 10 min after we checked in the Office was closed and the attendant was unable to be reached. I took pictures of all that I saw in our room #209. No pictures of the other room. It was just BAD Customer Relations to let people stay in a place so dirty.

The next morning we were able to get our money back at 6 am. Only bonus to the stay is that they had hot coffee already made. Do Not Stay at Motel 6 El Paso East #1367. We had rooms 209 and 210.

Motel 6 in Flagstaff, AZ - the one on Butler Ave
By -

FLAGSTAFF, ARIZONA -- We were just driving through, and were pretty tired; since it was very late already we decided to go for a cheaper motel because we'd only be there may be 7 hours total. Normally, I try to avoid places like Motel 6 because most I have been to are disgusting or located in bad areas. This Motel 6 is no exception to the rule. The room is very musty smelling, with visible mildew throughout the bathroom and baseboards. The front desk employee was pleasant, and did apologize about giving us the wrong room key.

I think they must have a problem with the window sealing, because even with the old 70's a/c unit going on full blast you could feel the air seeping in through the window (and yes, I did check to make sure it was closed fully!) We ended up taking the bed further away from it because it was 17 degrees outside that night. Beds were quite comfortable, actually, and the bedding seemed washed with no stains or bugs in the sheets. That was really all I was concerned about.

I didn't mind it at all for a one night's stay, but I would advise anyone considering a multiple night stay to look for a different motel/hotel; possibly the other Motel 6 on Woodlands. It looks a bit nicer from the outside. The primary reason for this, would be that there are hundreds of trains running through 24/7 and you can hear them all night long blowing whistles. There's a sign about it in the lobby that they won't give refunds, and I believe this is probably the reason why. I'm a heavy sleeper and was only there for about 7 hours, so I wasn't too bothered by it. Hubby and I actually had a few laughs about it.

The room, although smelly and cigarette burned carpet, was fairly clean and I didn't see any bugs or roaches. The sink has some cracking in it and it doesn't seem like they have the option of warm water... it was either scorching hot, or freezing cold. I gave up trying to get a mix for warm water after about 10 minutes. No noisy people hanging around or in other rooms, so that's definitely a plus. We had to look in the phone book in the morning and a napkin had fallen out with some genitalia drawn on it. We had quite a laugh about that before our checkout!

Overall, the room was good for the price we paid and just a short stay. I don't mean for this to be a complaint at all, more of an informative review for those who may be considering staying here for more than a few hours. I can't honestly say that I would stay there again if I were going to be in Flagstaff for a couple days, but it was OK for an overnight. I was just happy to get a comfortable bed and sheets that passed the smell test & dirt/bug inspection in a cheap-o motel.

Hidden Tow Fees Included When Following Clerk's Instruction
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROHNERT PARK -- My boyfriend has made use of Motel 6 extensively while working out of town in the Bay Area. I am on occasion his $5 registered guest. The per diem afforded him does little to cover lodging in this "spendy" area. This particular Motel 6 is often short of parking, particularly on the South side... where the landscaping choice (fruiting Plum Trees) and the over zealous leaf blowing landscape team members create yet another concern.

He and I (as well as many other guests) have consistently and repeatedly been instructed by the Motel 6 Staff that it is permissible to park in the spaces immediately adjacent to this area. After we both checked in (around 7 pm) we once again were without parking on 3 sides of bldg... having been assured that it was acceptable for guests to use the adjacent spaces we parked for the evening. He left for work at 5 a.m. and I went to start my car and it wasn't there. Since it was a brand new (still dealer plated) vehicle, I first assumed it to be stolen. I then thought perhaps Motel 6 had inadvertently towed my vehicle, perhaps because it didn't have license plates.

I called the tow company no. on the signs... disconnected. I then called the police no. listed... After speaking with three people I got the word that indeed my car was towed/impounded. They eventually were able to provide me with a valid number for a different tow company. After trying unsuccessfully to reach a taxi service... I called a friend for a ride. In checking my brand new car I noted a 3" scratch... obviously fresh (no dust at all around it). Noted this to driver who of course took no responsibility. I immediately went to Motel office to sort out snafu. They did not authorize tow... It was a business who now claims exclusive rights to parking.

Unfortunately I and the 10 or so other guests were one's caught in the crossfire. I asked the desk clerk to please inform the other guests parked by me that the tow co. was continuing to tow... they were very unreceptive to this. While speaking to the agent authorizing the tows about how Motel 6 had misled all of us... another car was hooked and pulled away. The agent stated she had given Motel 6 ample and repetitive warnings that they were to advise their guests about the new parking policy (I informed her that her process was in violation of the CVC). The signage & placement as well as tow notice were unlawful.

I went back to Motel 6 office and inquired as to if the clerk had reached there guests, she smugly assured me in an affected tone, "YES... I've called every one of them." Another car was being towed. The other towed guests reported that they had not left their rooms for the day, they had no message, and they even used their cell phones to verify that their hotel room phones were functioning.

Motel 6 perpetrated this misery on their guests and wouldn't lift a finger to help. These guests who were towed were headed to jobs, had registered cars, and had to pay a lot of money and it was primarily Motel 6 staff's fault. Even after all this Motel 6 didn't inform their guests about changes to parking preferences. In the next 2 days, myself and my boyfriend advised and redirected dozens of newly arrived and parking guests from the disputed parking area. Motel 6 cancelled our reservation after the manager overheard a woman thanking me for informing her as she parked the night before.

Pretty ironic that Motel 6 was clearly in the wrong and yet I was the one being punished... I have my civil small claims court case pending with the agent who authorized the unlawful tow as well as the tow truck driver. My only recourse with Motel 6 is to speak out, post reviews, and many calls to customer relations for Motel 6... I'm active with all three. Pretty sad when a guest who has spent $7,000 in a year on room charges, had no negative incidences against them, had their car towed unlawfully, tried to do right by her fellow guests is the one who gets the toughest treatment.

My advice... for $15 more on average you can stay at the Best Western, free WiFi, complimentary breakfast, conveniences like fridge/blow dryer/microwave/pillow top mattress/and large rooms complete with desks & dressers & 42" flat screen TV. Add it up, it's actually the more economical choice.

Motel 6 Provides Terrible Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT WORTH, TEXAS -- For over thirty years, I've stayed at various Motel 6 facilities when I traveled because I'd rather spend my travel money on fun things other than lodging. I've always found Motel 6 to be fine - you get what you pay for, and all I wanted was a clean, bare basic room. When I made plans to be in Fort Worth, Texas for last week, I made online reservations at the Motel 6. I arrived around noon on Thursday, May 3. I called when I got in town because I wasn't sure how to find it, however, the girl who answered the phone was unable to give me directions. Seems like the person at the front desk should be able to do that.

I found the motel and was assigned to room 155. The smoke alarm was chirping, there were no towels and no soap. I went to the office and asked if they would just give me another room, rather than wait for the battery in the smoke alarm to be changed. They moved me to room 160. It had towels (that looked like rags you'd wash a car with) and no soap. I went to the office and asked for soap. She said they didn't have any - they had ordered it twice but it hadn't come. I asked for the manager. She said he would be there at 3 o'clock. I told her to tell him that he had to provide soap for guests, even if it meant getting it from Walmart. I went to run some errands.

I returned at 3 o'clock and went to the room. No soap. I went to the office and said I'd like a refund because I had to go someplace that had soap. **, who identified himself as the manager, said he would refund the second day but not the first. I argued with him since I had not been in the room and they were not providing the basics. While we were "discussing" the matter, someone from an office around the corner where I couldn't see handed me two bars of Motel 6 soap. ** told that person not to bother, that I wasn't staying. I said I was staying, took the soap and went to the room.

First, why didn't they just provide the soap in the first place rather than go through all this? ** was so threatening that I was afraid, and I called Motel 6 guest relations main office. They could only take my report, and I understood they couldn't do anything else. I barricaded myself in the room, pulled a chair and a table in front of the door. The following day, I was gone from early A.M. to later in the afternoon. When I returned to the room, nothing had been done in so far as cleaning - trash wasn't emptied, used towels were not removed and replaced with "clean" ones, bed wasn't made.

I didn't say anything but went to another room where the cleaning cart was parked and took towels from that room. The room was basically dirty all over. I'll never stay in another Motel 6 - it's worth it to me to pay more and not have this hassle. I don't really care - I can't think of anything that would change my opinion of Motel 6. Would be nice if they would give me some sort of refund, but I don't expect it. They've burned their bridges with me.

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Motel 6 Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 107 ratings and
244 reviews & complaints.
Contact Information:
Motel 6
14651 Dallas Parkway, Ste 500
Dallas, TX 75240
972-386-6161 (ph)
972-991-2979 (fax)
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