I recently stayed at a Motel 6 in Mifflinville, PA. This was actually my third time staying there, but it will be my last. It's a new motel, so the building itself and the rooms are nice. But the corners the management is cutting to save money are driving me and my family away.
First, let me say that I am all in favor of saving money by cutting out frills. OK, so they don't provide little bottles of shampoo, etc. No big deal, I usually bring my own anyway. Continental breakfast on my first 2 visits was skimpy: coffee, tea, milk, juice and some little donuts. Alright, I can go out for breakfast if I want. No clock in the room? Well, OK, so I bought a travel alarm clock. That was really all I thought was missing on my first 2 trips, but I returned for a 3rd stay based on the low price and newness/niceness of the rooms, plus the indoor pool.
This weekend when I walked in the lobby in mid afternoon (check-in time), the lobby was really dark. Not very inviting, I thought. Why such dim lighting? I looked around and noticed all the lamps in the reception area were turned off. Saving energy, yes, but not welcoming to travelers.
We had reserved 2 rooms online, and put in requests for a crib (my granddaughter is a toddler) and extra pillows. We were informed that Motel 6 does not have cribs. I was surprised. Why not? Surely people travel with babies and small children and not having a few cribs available leaves them no option but to stay elsewhere, or bring a cumbersome "pack n play" or something from home. We decided to let our granddaughter try to sleep on the pull-out couch in the room. Extra pillows? Well, we only have 3, they said, you can have 2. (for 2 rooms)
Moving on. I had been excited about taking our granddaughter swimming in the indoor pool. I thought she'd like the novelty of a nice warm pool, inside, in mid-winter. Ah, but the pool door had a sign: closed for maintenance, sorry for any inconvenience. I asked at the desk when the pool would be open, and was told it would not be available all weekend.
What?! This was a holiday weekend! Valentine's Day on Sunday, Presidents' Day Monday. No pool?! I went down later and peeked inside, and saw that the water level was significantly lower than it should be. No maintenance was being done. It was simply not going to be used. I have a feeling if I returned 2 weeks from now I'd see the same thing. THey're not running the pool to save money. Cheap. And misleading. IF you have an indoor pool, then for heaven's sake, open the damn pool! I bought my granddaughter a new bathing suit, hard to find in February, and told her beforehand we were going swimming. Then I had to tell her we could not, because the pool was closed.
Continental breakfast was another joke. I went down in the morning for just a cup of coffee, and got a tiny styrofoam cup, cold coffee, and that's about it. No more juice, no milk, no doughnuts. This motel has a nice, big room for the purpose of "breakfast" with tables, countertops, everything necessary except for anything resembling breakfast. AND this room was dark too! Really. What's going on here?
One exit was posted "do not use" because there was a steady stream of water pouring from a faulty spout, which formed a puddle of ice when it hit the pavement. I went in a bathroom on the main floor to find no soap, no towels, no toilet paper!
I won't stay here again. I had planned to return there my next visit upstate, but not now. I feel like we were being squeezed out by cheapness.
Save some money, but lose paying customers. Seems like a poor way to do business.
TALLAHASSEE, FLORIDA -- This was the worse hotel I have ever seen or stayed at in my life. Not only was the quality of the room was disgusting, the management, the front desk staff, and the housekeepers did not care at all. Being an employee of a hotel chain, I know how a room should look and what the staff should do about it. Here is a formal list of complaints to help you know the truth about Motel 6:
1) When we first went to check-in at 5:30, the room was not done but she said we can wait outside and a housekeeper would come around. The housekeeper asked us if she could skip vacuuming and all she did was spray a freshener and change the sheets. There was no soap available in the room, the top sheet had old blood stains on them, and the floor was covered in dirt and fuzz from previous stays.
2) After the housekeeper left I was in shock. Although I did take a lot of pictures of the condition of the room I do not see a place to share them on here. So let's start the list: mold on the ceiling, there was feces stains left in the toilet, the bathtub was covered in mold, the sheets did not fit on the bed, the TV did not work, the telephone had buttons but that's all (no face-plate), the AC knob fell off and was covered in dirty hand stains, the front door looked like it had been kicked in a few times and the lock broken, all the caulking in the bathtub was green, the bottom borders on the walls were coming off and were COMPLETELY black and filthy. If all that is not enough, there were roaches and BLOOD ON THE SHEETS (must repeat that).
3) After calling corporate and having almost every rude housekeeper come into our room and having nothing done about it, I couldn't stand it anymore. I was 5 hours away from my home, every other hotel was sold out, and we were stuck. We got switched to another room which looked like a palace compared to the last except for the roaches in my sheets and hair all over the bathroom floor. Seeing that it took 3 hours for us to get another room and for them to finally realize that their establishment was a disgrace to hotels anywhere in Tallahassee, I could no longer deal with the imbeciles that ran the front desk so we went to a Walgreens down the street and bought a bottle of lysol and then found new sheets.
4) The housekeepers walked around property in Mickey Mouse pajamas and regular clothes. When they checked the condition of our room, they said things like, "Oh honey I can't clean up there" or "I got some mildew spray but it ain't going to help that none." They also walked into our room without knocking or anything to make sure I wasn't lying about the room condition and after they saw it, they DID NOTHING but walk out and roll their eyes. (Mind you during this whole time I was polite because I know the difficulties of working at a hotel)
5) The front desk staff took 30 minutes to check us in and were very rude to everyone in front of us. I would like to mention that I was told 1 of the 2 front desk people were new BUT the entire time she was helping someone she had her head resting in her palm like she was bored helping a guest. The second front desk representative was the manager who was not offering ANY help to the new girl and who was the one "helping" me. She had to be one of the worst hotel managers I have ever seen in her organization skills, her politeness, and her customer service etiquette.
This hotel needs to be put under new management, the rooms gutted and remodeled, bombed for bugs, and every employee needs to learn how to speak to guests and do their jobs. Let me repeat, this was one of the worst hotels I have ever had the displeasure of staying at and I am going to re-post this on every possible consumer website to warn people to save themselves the trouble and avoid this property and hopefully this entire chain.
rooms at the lowest price of any national chain."
Seems to me that they need work on their advertising campaigns.
FAYETTEVILLE, AR -- I was not feeling well due to blood pressure problems and I live quite a ways from work, so I decided to just stop in and get a room for the night and rest. First thing I aksed for non smoking room. I was given key to room 124. I immediately smelled smoke. My allergies went through the roof but I was sick and just wanted to lay down. Pulled covers back, quilt had cigarrette burns(I took pics of this) No shampoo only small cheap soap (was told by manager Motel 6's does not provide shampoo) carpet was filthy, stained, big stains, I wouldn't let a dog lay on that carpet, Remote to TV did not work and worst of all I wanted to relax in a hot bath and found the water to be cold after running it almost half full. Called front desk and was told by clerk hot water heater was broken and maintenance had worked on it but there should have been warm water. I said no the water was cold, not even a hint of warmth at all. I got no where and finally just redressed and packed. Went to front desk manager came up and asked what was wrong I said no hot water, remote probelms, smoke etc. He vehemently denied the hot water heater was broken even though clerk said so to me. He said he would give me another room for half off, I decided I didn't want to stay and asked for a refund, I had been there only three hours. He said he would not refund the money because I had been there too long already. He said it did not smell like smoke he knows this for a fact. I stood my ground with this man and he finally gave me a full refund but threatened that he was going to inform all Motel 6 owners of other places because he knew people and I would never stay in another Motel 6 again. I said I did not care. He asked for the key, I gave it to him, he then accused me of stealing towels. I had stopped and bought a change of clothes and a few toileteries before checking in and I said I did not steal from you. I am a hard working person and do not need to steal from a cheap motel. I calmly gathered my things and left with his ranting and yelling back and forth in the background. No I am not a predjudice person, but this man was clearly a person of Indian origin and was running this business as he saw fit instead of for the customer. I know it was a forty dollar room and I was not asking for satin sheets but hot water would have been nice to have no matter what the price. This motel is not even fit for a flop house. I do not recommend this place at all and trust me, if the Motel 6's are all like this I won''t stay at one even if it were my only choice.
ESSINGTON, PENNSYLVANIA -- My family and I first checked into Motel 6 on Saturday night trying to get away from everything. The lady at the desk gave us our room number and we went to the room. Meanwhile it is me (who is pregnant) my boyfriend and our 5 year old son. We walked into the room and didn't notice anything at first. I went to use the bathroom and there was poop all over the toilet seat, the door handle was broken on the bathroom door, and then we went to lock the door before we were going to bed and the lock was broken on the door to that. We went to the front office to complain and the lady first told us they can not switch our room. So the guy said he will be on the next shift and he will do it. They gave us a new room, and we went to that one thinking everything was okay, didn't notice anything. The only problem with that one was the light wasn't working near the sink "well Motel 6 I guess from you always leaving the lights on, you burnt it out" haha. But that's not the thing... The next morning we wake up and start to get ready and my 5 YEAR OLD SON found a little crack bag on the floor with a little bit of it in there! I was freaking because the first thing that came to my mind, anything could have happened! he could have licked his fingers or did anything! I know Motel 6 can't handle what people do in the rooms, but they can handle the rooms being CLEAN!
So we finished getting ready and my boyfriend took the bag to the office while we were checking out, and they didn't do anything at all. I would never ever go there again or recommend someone else going there. That place is so nasty...
GOODLETSVILLE, TENNESSEE -- I live in Kentucky and had to evacuate from my home due to the devastating ice storm 2009. The closest available place to stay without having my children sleeping on a cold floor of a shelter with no heat for yet another night was Nashville, TN.
We called ahead and made a reservation for two nights at Motel 6. On our second night my family went out to dinner. When we get back there was a new neighbor next door. Our new neighbor did not have his curtain closed and of course we see that something is wrong. He was jumping and throwing himself all over his bed at the time. I mentioned it to my husband and we went on into our room. Our new neighbor was consistently bumping the walls to the point they were causing the walls to vibrate.
Suddenly, my children did not feel so safe anymore. We had a very hard time getting the children to sleep for all of the noise the new neighbor was creating. We called the front desk to let him know of the racket and let him know what we noticed when we came back from dinner. He did let us know that he would take care of the problem.
He did call us back later to see if the noise was continuing and we told him that it was. He informed us that someone else had paid for the neighbors room and left him. He also suggested that I move my family to a different room if we did not "want to be bothered". I let him know that I was not going to move my three now sleeping children.
About an hour later the noise still going on, my husband then calls the front desk again. The front desk worker told my husband that he has already called him and asked him to quieten down and suggested yet again that we should move to another room. My husband furious at this point tells the clerk that he should move the new neighbor instead. The clerk told him that he was not goin to deal with him and that he was not going to ask the new neighbor to move for fear that "he might go somewhere" leading us to believe that he was aware that the neighbor was high on something.
With the neighbor acting the way he was, we asked the clerk to call the police. The police came and called an ambulance due the fact that the new neighbor was overdosed on oxycodon.
We spoke to the manager that very night. We were told "sorry if you were inconvenienced, but with the laws that are out we were not willing to deal with him".
Per the manager as well, the room was covered in blood.
So here is my question. Does this mean that anyone in a hotel/motel high on drugs of any kind have more rights than families who are staying at the same hotel?
And why did the clerk not GO to the room to see what was going on in there? If we had not asked him to call the police, would the new neighbor be carried off in a body bag the next day?
I feel bad for the guy, being "dumped off" by family or whoever so that they would not have to deal with him. And I could get into all of the "what if's" of the situation as in him trying to bust down our door since we were the closest or worse, him being carried off in a body bag the next day.
The point is, I do not feel and believe that he had more legal rights than we did in this situation due to no one wanting to "deal with" this guy.
SAN ANTONIO, TEXAS -- At around 7:00 PM Tuesday December 30, 2008, I arrived at the Motel6 at I-10 and Wurzbach in San Antonio, only to be told that the manager refused to honor my reservation (#1123M37612) because “there was a problem” with my previous stay December 19, 2008. I called Motel6 to resolve the issue, but was told they never override the manager's decision. Is this even legal?
The only “problem” I remember is that, when I arrived around 11:00PM December 19, I was told to drop my driver's license into the night window bin and wait while two clerks cashed out the register or something. I had been up since 5:00AM, worked from 7:30AM until 6:30PM, waited an hour to pick up a pair of glasses that wasn't quite finished, and driven 3 hours from Houston to San Antonio. I was so tired my legs were shaking, so after a couple of minutes I asked how much longer it was going to be, thinking I might need to find somewhere to sit in the meantime. The female clerk huffily told me it would be two minutes. When she finally checked me in, she started some spiel about putting me in an upstairs room, but if it was a problem … I held up my hand and said I just wanted a room, any room. The clerk got even huffier this time and said she'd be fired if I didn't let her finish. I have stayed in many motels, including this and other Motel6 locations, but I'd never heard such a load of garbage.
Somehow, I don't think a tired white male customer dealing with an arrogant clerk would have been refused service the next time he came through town, as I was. Two such incidents don't make a pattern of discrimination, but they certainly suggest that one might exist. This wasn't the first time I'd been refused service at a Motel6 by a male manager with no explanation. Several years ago I lodged a complaint with Accor about another incident that seemed purely discriminatory. I was staying at a Motel6 in Phoenix at I-17 and Bell Rd. while looking for a house to rent. I found one on a weekday but was told I would have to wait until the next weekend to move in. I asked the Motel6 manager to add an additional week to my credit card. Since I had a weekend free, I spent Saturday morning at the mall. When I came back that afternoon, my key didn't work, the drapes were open, and my belongings were gone.
I went down to the office to find out what was going on. I was told I had to check out. I reminded the manager that he had extended my reservation to the following weekend, but he denied it. I asked him to add the extra week to my credit card, but he refused. I asked for my belongings, and another employee offered to load them into my card, but the manager wouldn't let him do so. I never did find out what inspired this hostile reaction. In this case, I hadn't even had the temerity – or reason – to complain about anything. I simply had spent my days at work or looking at rentals and my nights sleeping or watching TV with the mute and closed captioning on. Had I snored too loud? Or was I merely a single woman at the mercy of a man who finds single women a threat to his world order?
After this latest incident, I left San Antonio and found a very nice room at a Best Western. It cost a little more than Motel6 with my AAA discount, but was worth every penny, not because it was so much nicer – and it really was much nicer – but because the staff there treated me like a human being. Priceless.
THORNTON, COLORADO -- I called the hotel to cancel my reservation and was told that everything was taken care of and that my card would not be charged. Lo and behold-it was charged because the front desk did something wrong and it was called a no show charge. I immediately got on the phone, called guest relations 3 times, the motel itself 6-7 times and Expedia 4 times. All I got was a giant run around. I finally got a hold of the front desk again and was told to quit bothering them. Needless to say my bank is going after them and refunding my money. The Motel 6 in thornton is a filthy property full of drug addicts and filth. I will never set foot there again!!
BUENA PARK, CALIFORNIA -- I read and heard all these nightmare stories about Motel 6 and I haven't ever had a problem well once at the Whittier CA. Motel 6 it wasn't what I called worthy of being opened under the name the front desk people were rude, unprofessional and didn't give a crap whether your room was ok or if you needed anything. The rooms weren't dirty but they could have been cleaned a lot better. The vending machines didn't work, the laundry room was filthy and the pool seemed like it was never cleaned properly.
The manager (I'll put this bluntly) was a complete [snip]. He didn't act or talk to customers like any manager should. He was arrogant, rude and unprofessional by all means. I didn't directly deal with him but was witness to his unprofessional way with another guest.
I will never stay at this Motel 6 again or advise any one else to. But as far as other Motel 6 I have stayed at many for times business reasons and pleasure, I have always found the employees from front desk to maintenance very polite, helpful and professional. My room has always been clean and sanitary the grounds kept up and security well visible where needed I've been treated well at all other Motel 6 and thank them for their good job Whittier needs to do something its a pit hole, Buena Park Knotts and Norwalk CA.l kudos to you and your staff your always very professional and always there for your guests being pleased with the stay thank you.
FREDERICKSBURG, VIRGINIA -- My husband and I stayed at the motel 6 on Jefferson Davis highway. There was no cleaning service all but once a week and the bath tub was very dirty and my husband noticed he had a rash almost all over his body and come too find out the rash that was all over his body was bed bugs. The staff was really rude and the room really stunk. There was trash all over the place in the back of the hotel and the dumpsters were over filled for like a week or so. I would not recommend this hotel [to] anyone. We had [to] keep going [to] the office because the keys wouldn't work ever.
FAYETTEVILLE, ARKANSAS -- I had checked into this motel and the room is very "Descent". I was satisfied with the conditions of the motel. Went out to eat for dinner the same night....did not finish all my food. Asked for a lid to cover the left overs which sealed the container, opened it this morning and put the food in the microwave in the room and after 2 mins. Noticed ROACHES in the microwave!!! I do not prefer my food being cooked with ROACHES...I at that instant dialed 0 to reach the front desk. No one answered as I tried multiple times around 9AM. Then I tried the phone number to the motel....still no answer! Finally after about 20 tries to reach the front desk using different ways...the owner answered. I explained my problem and his solution was a 10 percent discount next stay if I just "happened" to be traveling to this area again.... 10 percent !?!?.. Anyways.......not worth the money for the stay...!! Do your tired traveling self the best for you and your family and find another motel than the Motel 6 here......