Preview Review

Next Review

Motel 6 Consumer Reviews - Page 4

Most Popular | Newest | More Options >
More filter options:
My Experience at Site #2012
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CLEVELAND/WILLOUGHBY, OHIO -- Upon arrival there was trash all over outside & a luggage cart full of trash in the hall lobby. The lobby smelled of sewage. The elevator buttons don't work very well. I was in a non-smoking room on 3rd floor but when I got off the elevator it reeked of smoke & marijuana. The maid's cart was in the middle of the hall, the broom was on the floor & a bag of trash in which I had to step over and around at one point, the maids were discussing how they were overworked, had not finished their rooms but had no clean linens or towels. The halls were littered & looked like they hadn't been vacuumed in weeks.

The next morning, I was going to check out early and stay anywhere else but they had since cleaned up & vacuumed the hall's lobby, hall was cleaned up & the trash outdoors. In all my travels & stays at a Motel 6 throughout this country, this was the worst!

Replies
Worst Ever Customer Setvice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

THORNTON, COLORADO -- I called the hotel to cancel my reservation and was told that everything was taken care of and that my card would not be charged. Lo and behold - it was charged because the front desk did something wrong and it was called a no show charge. I immediately got on the phone, called guest relations 3 times, the motel itself 6-7 times and Expedia 4 times. All I got was a giant run around.

I finally got a hold of the front desk again and was told to quit bothering them. Needless to say my bank is going after them and refunding my money. The Motel 6 in Thornton is a filthy property full of drug addicts and filth. I will never set foot there again!!

Replies
My Stay
StarStarStarStarStarBy -
Rating: 5/51

BUENA PARK, CALIFORNIA -- I read and heard all these nightmare stories about Motel 6 and I haven't ever had a problem. Well once at the Whittier CA Motel 6. It wasn't what I called worthy of being opened under the name. The front desk people were rude, unprofessional and didn't give a crap whether your room was ok or if you needed anything. The rooms weren't dirty but they could have been cleaned a lot better. The vending machines didn't work, the laundry room was filthy and the pool seemed like it was never cleaned properly.

The manager (I'll put this bluntly) was a complete **. He didn't act or talk to customers like any manager should. He was arrogant, rude and unprofessional by all means. I didn't directly deal with him but was witness to his unprofessional way with another guest. I will never stay at this Motel 6 again or advise any one else to. But as far as other Motel 6 I have stayed at many for times business reasons and pleasure, I have always found the employees from front desk to maintenance very polite, helpful and professional.

My room has always been clean and sanitary, the grounds kept up and security well visible where needed. I've been treated well at all other Motel 6 and thank them for their good job. Whittier needs to do something - it's a pit hole. Buena Park Knotts and Norwalk CA - l kudos to you and your staff. You're always very professional and always there for your guests - being pleased with the stay. Thank you.

Replies
Review on Jefferson Davis Highway
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREDERICKSBURG, VIRGINIA -- My husband and I stayed at the Motel 6 on Jefferson Davis highway. There was no cleaning service all but once a week and the bathtub was very dirty and my husband noticed he had a rash almost all over his body and come to find out the rash that was all over his body was bed bugs. The staff was really rude and the room really stunk. There was trash all over the place in the back of the hotel and the dumpsters were overfilled for like a week or so. I would not recommend this hotel to anyone. We had to keep going to the office because the keys wouldn't work ever.

Replies
Advertisement
Roaches In Microwave......
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAYETTEVILLE, ARKANSAS -- I had checked into this motel and the room is very "Decent". I was satisfied with the conditions of the motel. Went out to eat for dinner the same night... did not finish all my food. Asked for a lid to cover the leftovers which sealed the container, opened it this morning and put the food in the microwave in the room and after 2 mins. noticed ROACHES in the microwave!!! I do not prefer my food being cooked with ROACHES...

I at that instant dialed 0 to reach the front desk. No one answered as I tried multiple times around 9AM. Then I tried the phone number to the motel... still no answer! Finally after about 20 tries to reach the front desk using different ways, the owner answered. I explained my problem and his solution was a 10 percent discount next stay if I just "happened" to be traveling to this area again. 10 percent!? Anyways... not worth the money for the stay! Do your tired traveling self the best for you and your family and find another motel than the Motel 6 here.

Replies
Extended Stays
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TACOMA, WASHINGTON -- This is without a doubt the worst motel I have ever stayed in. The people who worked there were pleasant individually. Housekeeping services were a joke because they would not just come in and check on what needed to be done and then do it... they would ask if what they had done was ok. Then you nodded and they left and you find there had been no cleaning of the bathroom, just vacuuming the carpet. No towels picked up and replaced. No replacement of bath tissue if the roll was low. And most of them did not seem to speak English.

Noise took on a whole other level day or night. Maintenance and housekeeping shouting out greetings and conversation at each other all day, cars with the radios thumping loud enough to shake the windows at ALL hours of the day and night, and people who were not guests visiting and having arguments and conversation, loudly, again at all hours. The beds were uncomfortable, which you could I guess put up with. There is a WiFi fee that is more than $90 a month, which is absurd. All in all this is poorly managed. For a daysleeper and night worker paying as much money as I would in a well-run motel with well-trained staff, my stay was teeth-gritting exhausting.

Replies
Very Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ESPANOLA, NEW MEXICO -- The check in clerk was rude and fighting with another guest. The carpet was stained, look like a bloody body was drag down the hallway. WIFI was not available. Coffee was flavored water, there were no cups or condiments. Every day after eleven, we had to reprogram the room key. We called to complain and was told we had to pay extra for WIFI, I was not told that when I called to inquire about the room.

All the extras other hotels provide like alarm clocks, notepad, pen... keeps the cost down was what we were told from the customer support person. A gift certificate will be mailed. Wow!!! After telling her that we had never been treated like that she hung up on. After reading the rest of these reviews, I don't think the gift certificate will not be used. Not ever staying at Motel 6 EVER AGAIN. Rather stay in a tent with that kind of service.

Replies
Kids Put in Danger
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO / INTERNATIONAL DRIVE, FLORIDA -- My 18 and 19 yr old daughters went to Orlando for Halloween horror nights 10/10/14. Their room was booked weeks in advance. Upon arrival to the motel they were refused a room because they were under 21. I called the motel to resolve this issue as my kids were in downtown Orlando on a Friday night with no place to stay. This is unacceptable by any standard.

These kids were 200 miles from home and faced with a very real and potentially dangerous situation. If this is the policy of Motel 6 it should be clearly written and visible before booking a room. I would encourage anyone seeking to stay with this chain to strongly reconsider as they clearly have no regard for the safety and well-being of their guests.

Replies
Advertisement
Drapes
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

HARTFORD, CONNECTICUT -- We have stayed at this motel 2 years in a row. It is quite run down but the first time we stayed there it was clean. This year I booked 3 months early requesting a ground floor since they have no elevator. When I got there they apparently had one room left (wonder why I booked 3 months early). My husband and I get to our room and, since it's directly outside from the pool area I went to close the drapes. There were the shear curtains down the middle and the 2 quarter panels, no drapes. So I went to the desk clerk and told him that our window had no drapes. He told me I had to talk to housekeeping.

I went and got the housekeeper who said there was nothing she could do, but if I had an alligator clamp I could pull the two quarter panels across and clamp them, "That's what everyone else does!!!" I didn't realize that everyone traveled with alligator clamps. I went back to the desk clerk who told me that all the rooms were like that. I said "I stayed here last year and I had drapes."

They couldn't move me because all the ground floor rooms were taken. As for security, not all the door swipes work, so when the guests go outside to smoke they put a stone in the door to prop it open. I was walking past one door and a man was knocking on it to let him in because the door closed and locked and he couldn't swipe himself back in.

Replies
Stole My Son's Pills
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CRAFTON, PENNSYLVANIA -- We were going to stay 2 nights at the motel. First night went great came back from Pittsburgh to eat some lunch and we noticed that there was some stuff moved around so we went to check our stuff and noticed that some of my autistic son's pills that he depends on to get through the day were missing. So we went to the desk to complain and check out early cause who wants to stay where your stuff will get stolen and they didn't even try to deny it.

So we just went home and then called the 1-800 # and they told us that you shouldn't leave anything in the room so they're not responsible--what crap every time you leave. You shouldn't have to pack up all of your stuff and take it with you every time you leave. So don't stay at Motel 6 unless you want your stuff stolen or pack up every time you leave.

Replies
Top of Page | Next Page >

Motel 6 Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 137 ratings and
273 reviews & complaints.
Contact Information:
Motel 6
14651 Dallas Parkway, Ste 500
Dallas, TX 75240
972-386-6161 (ph)
972-991-2979 (fax)
www.motel6.com
Product/Services
Compare Hotels/Motels