Motel 6 - Page 4

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1.4 out of 5, based on 93 ratings and
231 reviews & complaints.

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Posted by on
ROSWELL, NEVADA -- Last September 2010 we stopped in Roswell, nv at the Motel 6, it was a new looking motel so we stopped for the night, the next morning I got up and put my luggage on the end of the bed and a bug came across my clothes. it was a bed bug, the room was infested with them and I had been eaten up with them it was a nightmare what we went through to keep from bring t hem home with us. we sprayed our car and luggage and had to wash and dry all of our clothes to kill any bugs, we found on dead bug in our car. we have learned to look for bed bugs when stop at any motel.
     
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Skye on 10/14/2011:
Excellent point, that you brought up. You can get them at ANY motel or hotel. Even when you fly, your luggage is at risk while in the plane with other luggage.

Heat is what kills them. They also hide in stuffed animals, picture frames, etc. Nasty and I hope I never EVER have a bed bug encounter.
GenuineNerd on 10/15/2011:
My friend's apartment building in Columbus, OH was hit by bedbugs that were brought in by an evicted tenant. The entire apartment building had to be evacuated for over 12 hours, and heat treated at over 140 degrees. Since then, except for an occasional straggler, his apartment had no bedbugs. And management has been doing monthly inspections since.

Another way to avoid bedbugs is to NEVER bring in mattresses or upholstered furniture that was put out to the curb for the trash. Even if it looks good, it could have hidden bedbugs. And be very wary of furniture or mattresses sold at garage sales, flea markets, or thrift shops...inspect them carefully, including all the nooks and crannies, before buying. Most charity thrift shops do heat-treat and sanitize upholstered items, including furniture, mattresses, and stuffed toys.
GenuineNerd on 10/15/2011:
I know that Salvation Army and Goodwill Industries heat-treats and sanitizes donated upholstered items, and each must, by law, display a tag indicating that the item has been disinfected. Don't know offhand about other local or chain thrift shops.
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Nasty Room
Posted by on
DANVERS, MASSACHUSETTS -- On August 8,2011 I really needed a room to stay in overnight. I am severally disabled with a permanent spine disease which is horribly painful. I thought I might be able to bring my grandkids home and get back in one day but I could not. I have many times used Motel 6 on trips, saw one, after already stopping at several motels who were booked solid.

This was a Motel 6 in Danvers, Mass. They said they had many rooms available. Now I know why. I have never been in such a filthy place in my life. The overall condition of the building is deplorable. Ceilings need replaced, carpets, walls are covered in filth.

I get to our room and WOW. The stench upon opening the door turned my stomach. I immediately opened the windows although I hated to even touch them. Uncovered electric outlets behind the nightstand. The walls were just disgusting. They have a six inch piece of carpet glued to the bottom edge of the walls which was falling away showing us just how dirty those walls were, as the strip of wall under the carpet was white, which I would have never guessed to be the wall color. The lights filled with dirt and crap on the insides. Rotten grape under the desk. Dirty sock under edge of bed. EVery surface in the room had burn marks on them. There was not one area without burns. Burn holes in the bedspread. Globs of something yellow on curtains. Carpet FULL of burn holes. There was not one thing on the wall decoratively speaking anywhere in the building as far as I could see. The elevator would not run when you hit the button most usually. We tried to get it to work and had to hit the button and wait four times before the door shut and it moved. There was so much filth on the bathroom walls I didn't even want to be in there. The box spring was so old there was no longer any covering on it whatsoever. Just bare springs covered by some material they had put over it.

I wanted to complain when leaving but the employees present were frankly kind of creepy and unsafe looking. No one I was going to complain to that's for sure. Very dirty and unkempt looking. I sent an email complaint and received an auto reply that I would hear back from them within three days. Has not happened. I am about ready to notify the health dept and send them the pictures I took while there.

I will NEVER try to stay at a Motel 6 again.
     
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olie on 08/13/2011:
I'd have high-tailed it out of there after seeing no switchplates on the outlets. How hard is it to put on a switchplate?
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Sunnyvale CA Motel 6 - Horrible!
Posted by on
ANTIOCH, CALIFORNIA -- I stayed at the Motel 6 Sunnyvale North #1054 on Saturday August 21, 2010. First, let me say that there are two of them across the street from each other. Of course, I went to the wrong one and had to find my way across the street to the other one (via the Burger King parking lot). Who puts a hotel in the Burger King parking lot????

I get there, and it is loud. Apparently there is a club next door and it was in full swing at 11 P.M. when I checked in.

First problem, I can't park anywhere near my room. (I have blue plates). Then I get to the area of my room, but the catering trucks for the club next door, are parked IN the Motel6 lot. So I can't get into the handicapped parking area. I asked how long they'd be, that was a waste of time. I had to get security to get them to move. They thought it was funny.

As I'm getting my bags, it is a steady stream of traffic, some club, some just hood rats. Lots of looks, one rolled down the window and said "what are you looking at?". All I can think of now is that I've found a bad hotel.

I get to the room, it's fine. The bathroom walls are a weird yellow at the bottom, but otherwise, it is all good.

My other half get's to the room, and tells me that twice on the way up he was approached in a malicious manner outside. ?? Now he's in a great mood too.

So, you can hear the reverb from the club until 1:30 A.M. until the music stopped. Then, it was a free for all with the traffic and police sirens. The music doesn't stop either, now it is in all the club traffic's cars as they drive through the motel parking. The noise slows down and then at 4:30 A.M. here we go all over again!

I went to the office at 1:30 A.M. This would be my 3rd visit and I'm still not able to sleep. They tell me "what can we do", and "there's a club next door"... Yeah! You think????

At 7 A.M. I'm up to go to work (which getting sleep was the entire reason for getting the room in the first place)... and I've had no sleep. The front desk is hearing about it from several people when I walked in. And their only response was - "when you stay next time we'll give you a discount". ???? Who wants to do this all over again? And the that I complained to at 1:30 A.M. thought it was funny to ask me if I heard the noise start again at 4:30 A.M. ??? You got to be kidding me.

The thing that kills me is that the "old" Motel 6 across the street was nice and quiet. Not busy, not full. No club next door. I'd made the reservation online, so I couldn't change locations, and the desk sure wasn't making me feel like I was important enough to transfer me to the other location. And since I didn't want to pay 2x for the room, I got to spend the night sleepless. The hotel staff seemed to have made peace with the hell they have on club nights (especially) and the guests do not matter.

On 8/23 I phoned the customer service hot line. I was told thank you for my feedback, sorry I had a rough time, and we'll let the supervisor know you had a bad time. Basically, it was the brush off and the same as the staff at the hotel. Too bad, we have your money, now go away. I won't be staying at this location ever again. And honestly, unless you want to party all night long, I wouldn't recommend it to anyone.
     
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Helpful on 08/23/2010:
I have a rather simple question which was asked by the management at the motel, but never seemed to be answered. What, exactly, did you want the motel to do about the club next door?
Jambra on 08/24/2010:
You get what you pay for.
ok4now on 08/24/2010:
Did you expect a 5 star restaurant at Motel 6 pricing?? Next time try the Holiday Inn Express down the street. Like everything else in life you get what you pay for.
EMPLOYEE@MOTEL6 on 04/14/2011:
THE MANAGER SHOULD HAVE INFORMED THE GUESTS THAT THIS WAS AN ISSUE OR MADE SURE THE STAFF INFORMED THEM S BECAUSE WHO WANTS CRANKY GUESTS AND THEN THOSE GUESTS DON'T COME BACK AND THEY LEAVE REVIEWS LIKE THIS NOT GOOD FOR ANYONE AND JUST BECAUSE YOU DON'T PAY A LOT FOR MOTEL 6 DOESN'T MEAN YOU DON'T DESERVE TO STILL BE TREATED AS A GUEST THAT IS WHAT YOU PAY FOR .
jktshff1 on 04/14/2011:
well motel6 employee.....yelling doesn't help at all.
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Cheap Vs. Economical
Posted by on
I recently stayed at a Motel 6 in Mifflinville, PA. This was actually my third time staying there, but it will be my last. It's a new motel, so the building itself and the rooms are nice. But the corners the management is cutting to save money are driving me and my family away.

First, let me say that I am all in favor of saving money by cutting out frills. OK, so they don't provide little bottles of shampoo, etc. No big deal, I usually bring my own anyway. Continental breakfast on my first 2 visits was skimpy: coffee, tea, milk, juice and some little donuts. Alright, I can go out for breakfast if I want. No clock in the room? Well, OK, so I bought a travel alarm clock. That was really all I thought was missing on my first 2 trips, but I returned for a 3rd stay based on the low price and newness/niceness of the rooms, plus the indoor pool.

This weekend when I walked in the lobby in mid afternoon (check-in time), the lobby was really dark. Not very inviting, I thought. Why such dim lighting? I looked around and noticed all the lamps in the reception area were turned off. Saving energy, yes, but not welcoming to travelers.

We had reserved 2 rooms online, and put in requests for a crib (my granddaughter is a toddler) and extra pillows. We were informed that Motel 6 does not have cribs. I was surprised. Why not? Surely people travel with babies and small children and not having a few cribs available leaves them no option but to stay elsewhere, or bring a cumbersome "pack n play" or something from home. We decided to let our granddaughter try to sleep on the pull-out couch in the room. Extra pillows? Well, we only have 3, they said, you can have 2. (for 2 rooms)

Moving on. I had been excited about taking our granddaughter swimming in the indoor pool. I thought she'd like the novelty of a nice warm pool, inside, in mid-winter. Ah, but the pool door had a sign: closed for maintenance, sorry for any inconvenience. I asked at the desk when the pool would be open, and was told it would not be available all weekend.

What?! This was a holiday weekend! Valentine's Day on Sunday, Presidents' Day Monday. No pool?! I went down later and peeked inside, and saw that the water level was significantly lower than it should be. No maintenance was being done. It was simply not going to be used. I have a feeling if I returned 2 weeks from now I'd see the same thing. THey're not running the pool to save money. Cheap. And misleading. IF you have an indoor pool, then for heaven's sake, open the damn pool! I bought my granddaughter a new bathing suit, hard to find in February, and told her beforehand we were going swimming. Then I had to tell her we could not, because the pool was closed.

Continental breakfast was another joke. I went down in the morning for just a cup of coffee, and got a tiny styrofoam cup, cold coffee, and that's about it. No more juice, no milk, no doughnuts. This motel has a nice, big room for the purpose of "breakfast" with tables, countertops, everything necessary except for anything resembling breakfast. AND this room was dark too! Really. What's going on here?

One exit was posted "do not use" because there was a steady stream of water pouring from a faulty spout, which formed a puddle of ice when it hit the pavement. I went in a bathroom on the main floor to find no soap, no towels, no toilet paper!

I won't stay here again. I had planned to return there my next visit upstate, but not now. I feel like we were being squeezed out by cheapness.
Save some money, but lose paying customers. Seems like a poor way to do business.
     
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Inat on 02/15/2010:
wow. that sounds terrible. I would write to the Motel 6 corporate and see what's going on. Each location is usually managed independently and it is their prerogative as to what they provide but there are some basics that corporate probably mandates.
Nohandle on 02/15/2010:
I can appreciate anyone attempting to economize but none among us can expect the extra amenities that usually come with a more expensive hotel/motel. I personally have never heard of a Motel 6 with an indoor pool. It appears this particular Motel 6 had offered extras in the past and found they couldn't provide them anymore at the price or found themselves in a dire financial situation. I will state NO business should advertise a service they don't provide.

Thanks for warning on this particular Motel 6. Nice review. BTW, were the rooms clean?
dan gordon on 02/15/2010:
I gave up on Motel 6 yrs ago, when they eliminatd all but one waste basket, towels the size of a washcloth, ashtrays in non smoking room, bath vanities with no room for anything, non working remotes etc etc. You can economize but how much? Their new model shows a room with no carpeting? Now isn't that an improvement? Use Hotwire and get the same price but in a much nicer place.
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COMPLETELY UNACCEPTABLE AND DISGUSTING
Posted by on
TALLAHASSEE, FLORIDA -- This was the worse hotel I have ever seen or stayed at in my life. Not only was the quality of the room was disgusting, the management, the front desk staff, and the housekeepers did not care at all. Being an employee of a hotel chain, I know how a room should look and what the staff should do about it. Here is a formal list of complaints to help you know the truth about Motel 6:

1) When we first went to check-in at 5:30, the room was not done but she said we can wait outside and a housekeeper would come around. The housekeeper asked us if she could skip vacuuming and all she did was spray a freshener and change the sheets. There was no soap available in the room, the top sheet had old blood stains on them, and the floor was covered in dirt and fuzz from previous stays.

2) After the housekeeper left I was in shock. Although I did take a lot of pictures of the condition of the room I do not see a place to share them on here. So let's start the list: mold on the ceiling, there was feces stains left in the toilet, the bathtub was covered in mold, the sheets did not fit on the bed, the TV did not work, the telephone had buttons but that's all (no face-plate), the AC knob fell off and was covered in dirty hand stains, the front door looked like it had been kicked in a few times and the lock broken, all the caulking in the bathtub was green, the bottom borders on the walls were coming off and were COMPLETELY black and filthy. If all that is not enough, there were roaches and BLOOD ON THE SHEETS (must repeat that).

3) After calling corporate and having almost every rude housekeeper come into our room and having nothing done about it, I couldn't stand it anymore. I was 5 hours away from my home, every other hotel was sold out, and we were stuck. We got switched to another room which looked like a palace compared to the last except for the roaches in my sheets and hair all over the bathroom floor. Seeing that it took 3 hours for us to get another room and for them to finally realize that their establishment was a disgrace to hotels anywhere in Tallahassee, I could no longer deal with the imbeciles that ran the front desk so we went to a Walgreens down the street and bought a bottle of lysol and then found new sheets.

4) The housekeepers walked around property in Mickey Mouse pajamas and regular clothes. When they checked the condition of our room, they said things like, "Oh honey I can't clean up there" or "I got some mildew spray but it ain't going to help that none." They also walked into our room without knocking or anything to make sure I wasn't lying about the room condition and after they saw it, they DID NOTHING but walk out and roll their eyes. (Mind you during this whole time I was polite because I know the difficulties of working at a hotel)

5) The front desk staff took 30 minutes to check us in and were very rude to everyone in front of us. I would like to mention that I was told 1 of the 2 front desk people were new BUT the entire time she was helping someone she had her head resting in her palm like she was bored helping a guest. The second front desk representative was the manager who was not offering ANY help to the new girl and who was the one "helping" me. She had to be one of the worst hotel managers I have ever seen in her organization skills, her politeness, and her customer service etiquette.

This hotel needs to be put under new management, the rooms gutted and remodeled, bombed for bugs, and every employee needs to learn how to speak to guests and do their jobs. Let me repeat, this was one of the worst hotels I have ever had the displeasure of staying at and I am going to re-post this on every possible consumer website to warn people to save themselves the trouble and avoid this property and hopefully this entire chain.

"Clean, comfortable
rooms at the lowest price of any national chain."
Seems to me that they need work on their advertising campaigns.
     
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i_am_canadian on 09/29/2009:
Roaches in the SHEETS? It wouldn't matter to me if every other hotel was sold out, I'd be sleeping in my car. Nothing, absolutely nothing, would make me stay in that squallor.
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Horrible, utterly horrible
Posted by on
FAYETTEVILLE, AR -- I was not feeling well due to blood pressure problems and I live quite a ways from work, so I decided to just stop in and get a room for the night and rest. First thing I aksed for non smoking room. I was given key to room 124. I immediately smelled smoke. My allergies went through the roof but I was sick and just wanted to lay down. Pulled covers back, quilt had cigarrette burns(I took pics of this) No shampoo only small cheap soap (was told by manager Motel 6's does not provide shampoo) carpet was filthy, stained, big stains, I wouldn't let a dog lay on that carpet, Remote to TV did not work and worst of all I wanted to relax in a hot bath and found the water to be cold after running it almost half full. Called front desk and was told by clerk hot water heater was broken and maintenance had worked on it but there should have been warm water. I said no the water was cold, not even a hint of warmth at all. I got no where and finally just redressed and packed. Went to front desk manager came up and asked what was wrong I said no hot water, remote probelms, smoke etc. He vehemently denied the hot water heater was broken even though clerk said so to me. He said he would give me another room for half off, I decided I didn't want to stay and asked for a refund, I had been there only three hours. He said he would not refund the money because I had been there too long already. He said it did not smell like smoke he knows this for a fact. I stood my ground with this man and he finally gave me a full refund but threatened that he was going to inform all Motel 6 owners of other places because he knew people and I would never stay in another Motel 6 again. I said I did not care. He asked for the key, I gave it to him, he then accused me of stealing towels. I had stopped and bought a change of clothes and a few toileteries before checking in and I said I did not steal from you. I am a hard working person and do not need to steal from a cheap motel. I calmly gathered my things and left with his ranting and yelling back and forth in the background. No I am not a predjudice person, but this man was clearly a person of Indian origin and was running this business as he saw fit instead of for the customer. I know it was a forty dollar room and I was not asking for satin sheets but hot water would have been nice to have no matter what the price. This motel is not even fit for a flop house. I do not recommend this place at all and trust me, if the Motel 6's are all like this I won''t stay at one even if it were my only choice.
     
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skelly39 on 07/09/2009:
Glad to hear you stood your ground and got your money back. Doesn't sound like you'll miss much being blackballed from the world's Motel 6s.
Apple Mac on 07/09/2009:
Another member of the Patel family, who own a lot of these motels. Motel 6 should have some standards, but they couldn't care less - they should rename these dives Motel India!
sweber25 on 07/10/2009:
You should have done something about this MUCH sooner than 3 hours later! Come on?! You need to understand from a motel point of view, if you're there for three hours and all of a sudden you're barking about all this stuff 3 hours later demanding a refund, it looks suspicious. It looks like you were there to have sex and go without paying for the room. Also, from a business stand point you used the facilities for three hours costing the motel money and you want your money back because "you were too tired to deal with it!" Well, when you snooze, you loose! I would have packed my stuff right then and there and left and demanded a refund right on the spot. I see your point, but you have to look at it from there perspective too. I used to get that all the time, 3 hours later there was "magically" a complaint in order to attempt to get a refund because the person never intended to pay, and I told them NO!
mjbn on 07/11/2009:
In reply to the person who said it looked as if I was having sex, did you not see the part about my blood pressure!? I was not feeling well enough to drive the 45 minutes to home from work due to many stressors and feeling dizzy. I laid down for a while trying to get some quiet before I started to move about the room. I don't care if I was there 3 hours or 3 minutes, the clerk clearly told me the hot water heater had been broken so they knowingly put me in a room with the hot water not working?! Yes I look at it from a stand point that I work hard for my money, I work for the government and when something like this happens and made me feel as if the manager doesn't give a rats butt about what he rents out then yes I want my money back. And when I rent a non smoking room I expect it to be non smoking. All of this added to my stress, not heled it one bit. And the fact that my room was located directly across from the managers office with a big window facing it would tell anyone I was not having anyone over for sex. I personally don't need to choose a slimy place like that just for sex, I have a home and a family to go to so that was the farthest from my mind! Before judging someone, and if you are a motel owner keep in mind that may be just maybe people expect better of a motel than what I got. yes he probably pays someone to fold the bed back and refold the used towels! It was disgusting overall. People deserve to get better for their money.
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Drugs In A Room?
Posted by on
ESSINGTON, PENNSYLVANIA -- My family and I first checked into Motel 6 on Saturday night trying to get away from everything. The lady at the desk gave us our room number and we went to the room. Meanwhile it is me (who is pregnant) my boyfriend and our 5 year old son. We walked into the room and didn't notice anything at first. I went to use the bathroom and there was poop all over the toilet seat, the door handle was broken on the bathroom door, and then we went to lock the door before we were going to bed and the lock was broken on the door to that. We went to the front office to complain and the lady first told us they can not switch our room. So the guy said he will be on the next shift and he will do it. They gave us a new room, and we went to that one thinking everything was okay, didn't notice anything. The only problem with that one was the light wasn't working near the sink "well Motel 6 I guess from you always leaving the lights on, you burnt it out" haha. But that's not the thing... The next morning we wake up and start to get ready and my 5 YEAR OLD SON found a little crack bag on the floor with a little bit of it in there! I was freaking because the first thing that came to my mind, anything could have happened! he could have licked his fingers or did anything! I know Motel 6 can't handle what people do in the rooms, but they can handle the rooms being CLEAN!

So we finished getting ready and my boyfriend took the bag to the office while we were checking out, and they didn't do anything at all. I would never ever go there again or recommend someone else going there. That place is so nasty...
     
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Anonymous on 04/27/2009:
OMG, no way I would have stayed in any of their rooms after finding poo on the toilet! gag!

I'm glad your son is OK, I would be horrified too!

Next time you want to get away, do a search online, you'll be surprised how many reasonably priced places you can find that are meticulously clean.

Anonymous on 04/27/2009:
You could have sold the crack for some extra money. All kidding aside, I'm glad your son is okay and the hotel should have been more accommodating
Anonymous on 04/27/2009:
Bed bugs, poo, drugs, sex toys, gosh what a nasty place to stay at,
Anonymous on 04/27/2009:
Anyone who's ever seen Essington would understand... I'm surprised there wasn't still a meth lab bubbling away when you checked into the room.
Anonymous on 04/27/2009:
I'm not sure that you wouldn't find this kind of thing at any Motel 6 anywhere. They are just that kind of place.
wyatt1881 on 05/04/2009:
I believe Motel 6 was sold to a French company years ago, and now, in many locations, the rooms are even more disgusting than ever, if that is possible.
Marine 63 on 05/14/2009:
and then we went to lock the door before we were going to bed and the lock was broken on the door to that.

Let me get this straight, you stated that there was poop all over the toilet seat, but in your words above the lock to the main door was broken, so what your saying even though there was poop on the toilet seat you were going to lock the door room if it were working properly and go to bed in a room with poop all over the toilet seat.
I don't know about that, but are you sure you weren't on crack yourself before entering the room. Sorry, but I wouldn't have stayed in that room with poop on the toilet seat or nonetheless in that hotel for the night.
Stormyann on 07/09/2009:
I am so glad your son is OK. I just wrote a review on Motel 6 myself. The room I was in had pee and I mean old pee on the floor all around the toilet and trash in the can from someone else. I tell you that is so gross. Trying to get anyone to help with rectifying this is a joke in itself. They call them guess relations "specialist". Right....specialist of what??
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Drug Addicts Have More Rights Than Me And My Family???
Posted by on
GOODLETSVILLE, TENNESSEE -- I live in Kentucky and had to evacuate from my home due to the devastating ice storm 2009. The closest available place to stay without having my children sleeping on a cold floor of a shelter with no heat for yet another night was Nashville, TN.

We called ahead and made a reservation for two nights at Motel 6. On our second night my family went out to dinner. When we get back there was a new neighbor next door. Our new neighbor did not have his curtain closed and of course we see that something is wrong. He was jumping and throwing himself all over his bed at the time. I mentioned it to my husband and we went on into our room. Our new neighbor was consistently bumping the walls to the point they were causing the walls to vibrate.

Suddenly, my children did not feel so safe anymore. We had a very hard time getting the children to sleep for all of the noise the new neighbor was creating. We called the front desk to let him know of the racket and let him know what we noticed when we came back from dinner. He did let us know that he would take care of the problem.

He did call us back later to see if the noise was continuing and we told him that it was. He informed us that someone else had paid for the neighbors room and left him. He also suggested that I move my family to a different room if we did not "want to be bothered". I let him know that I was not going to move my three now sleeping children.

About an hour later the noise still going on, my husband then calls the front desk again. The front desk worker told my husband that he has already called him and asked him to quieten down and suggested yet again that we should move to another room. My husband furious at this point tells the clerk that he should move the new neighbor instead. The clerk told him that he was not goin to deal with him and that he was not going to ask the new neighbor to move for fear that "he might go somewhere" leading us to believe that he was aware that the neighbor was high on something.

With the neighbor acting the way he was, we asked the clerk to call the police. The police came and called an ambulance due the fact that the new neighbor was overdosed on oxycodon.

We spoke to the manager that very night. We were told "sorry if you were inconvenienced, but with the laws that are out we were not willing to deal with him".

Per the manager as well, the room was covered in blood.

So here is my question. Does this mean that anyone in a hotel/motel high on drugs of any kind have more rights than families who are staying at the same hotel?

And why did the clerk not GO to the room to see what was going on in there? If we had not asked him to call the police, would the new neighbor be carried off in a body bag the next day?

I feel bad for the guy, being "dumped off" by family or whoever so that they would not have to deal with him. And I could get into all of the "what if's" of the situation as in him trying to bust down our door since we were the closest or worse, him being carried off in a body bag the next day.

The point is, I do not feel and believe that he had more legal rights than we did in this situation due to no one wanting to "deal with" this guy.

Please respond.
     
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Alain on 02/01/2009:
The clerk and manager were frightened of a lawsuit. When you requested they call the police, they were felt they were safe from being sued since they did not iniate the action. While this Motel 6 did not respond to this situation properly and may have put your family at risk, they probably won't take any action on your complaint. The simplest thing you can do would be to never stay at a Motel 6 again, relate your story to others (as you have now done), and send a letter to the Better Business Bureau.
msnanny on 02/01/2009:
Although it may have been inconvienient for you they did offer to move you to another room. That would have been the best thing for you to do.
madconsumer on 02/01/2009:
"So here is my question. Does this mean that anyone in a hotel/motel high on drugs of any kind have more rights than families who are staying at the same hotel?"

you were offered a solution, and you denied to accept.


the motel did as they are required, they are to not interfere with a guest that is suspected of being on drugs or in medical need. they are to call the police and rescue.
BokiBean on 02/01/2009:
I could never in good conscience expect a motel employee to get between me and some weird guest. It could end really really badly and then I'd blame myself.
Nohandle on 02/01/2009:
Perhaps I live a sheltered life, but when did a motel become a dumping off spot for someone a family member or friend didn't want to be bothered with apparently suffering an overdose? Why not dump him at a ER instead? I don't understand why another guest has to initiate the call for medical help. If the motel manager is aware of what the problem is, why not place the call without being asked? I hope I never have to choose between a Motel 6 and an evacuation shelter since it appears a shelter is the better option.
PepperElf on 02/02/2009:
No offense but... you don't have to wait for the clerk to call the police... you can do it too.

and you can also request the police don't knock on your door at all.


but seriously... if you think he's in that much danger... don't wait for someone else to call the police, step up and make the call yourself.
Bella!! on 02/03/2009:
Bella!! on 02/03/2009:
well... either way it goes... as I stated before.. I feel bad for the guy for being dumped off... and we were getting ready to call the police ourselves.... I guess next time we should just pack up what we own and 3 sleeping kids to move to another room and just watch the next drug addict be carried out in his own personal body bag... we were not aware at first at how much danger this guy was in until we initiated the police to be called... but I'm glad that we did... otherwise.. this guy would be DEAD.. away from his family that drove over 200 miles to dump him off...
Mikey~ on 02/03/2009:
for msnanny ..... you really think three sleeping kids should be awakened to move to another room and the parents should have to endure moving all their property so a clerk who intentionally took in someone he knew to be "high" to help his company gain another $40 of profit is what should have been done??? That means you think drug addicts do have more rights than a family ... that's bullsh*t!!

I think most are not understanding the meaning of "rights" here ... the family was there first ... the hotel had ample rooms empty ... the clerk should have never taken the guest in the first place ... isn't that the point???? he is the one who placed the uncontrollable addict next to the family and placed them from a once safe environment to a dangerous one ... madconsumer ask the same question as the person who posted and then contridicted them selfs ... and the family is who requested the police be called ... probably saving the users life.
msull on 06/26/2009:
unfort. people do pay for their family members that are drug addicts to stay in motels - it gets them out of their homes - I see it a lot. They still are enabling them - bot that's a whole different post.
THe family could have had the police take him under the marchman act - but that hold is only legal for 72 hours - Unless the person agrees to rehab.

I agree - the family should not have to move . The desk clerk should have asked the person to quiet down - and when he did not - should have called the family member or police.

For safety reasons - no one but the police/rescue really should confront the guy. People on drugs do stupid things.
PepperElf on 06/26/2009:
omg I forgot about this review. forgot I even had it on follow.

msull - that's a good point. the guy's family might have put him there.


though, as for denying the stoned guest... I thought the guy didn't act weird and stoned until after he had checked in.
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Discrimination
Posted by on
SAN ANTONIO, TEXAS -- At around 7:00 PM Tuesday December 30, 2008, I arrived at the Motel6 at I-10 and Wurzbach in San Antonio, only to be told that the manager refused to honor my reservation (#1123M37612) because “there was a problem” with my previous stay December 19, 2008. I called Motel6 to resolve the issue, but was told they never override the manager’s decision. Is this even legal?

The only “problem” I remember is that, when I arrived around 11:00PM December 19, I was told to drop my driver’s license into the night window bin and wait while two clerks cashed out the register or something. I had been up since 5:00AM, worked from 7:30AM until 6:30PM, waited an hour to pick up a pair of glasses that wasn’t quite finished, and driven 3 hours from Houston to San Antonio. I was so tired my legs were shaking, so after a couple of minutes I asked how much longer it was going to be, thinking I might need to find somewhere to sit in the meantime. The female clerk huffily told me it would be two minutes. When she finally checked me in, she started some spiel about putting me in an upstairs room, but if it was a problem … I held up my hand and said I just wanted a room, any room. The clerk got even huffier this time and said she’d be fired if I didn’t let her finish. I have stayed in many motels, including this and other Motel6 locations, but I’d never heard such a load of garbage.

Somehow, I don’t think a tired white male customer dealing with an arrogant clerk would have been refused service the next time he came through town, as I was. Two such incidents don’t make a pattern of discrimination, but they certainly suggest that one might exist. This wasn’t the first time I’d been refused service at a Motel6 by a male manager with no explanation. Several years ago I lodged a complaint with Accor about another incident that seemed purely discriminatory. I was staying at a Motel6 in Phoenix at I-17 and Bell Rd. while looking for a house to rent. I found one on a weekday but was told I would have to wait until the next weekend to move in. I asked the Motel6 manager to add an additional week to my credit card. Since I had a weekend free, I spent Saturday morning at the mall. When I came back that afternoon, my key didn’t work, the drapes were open, and my belongings were gone.

I went down to the office to find out what was going on. I was told I had to check out. I reminded the manager that he had extended my reservation to the following weekend, but he denied it. I asked him to add the extra week to my credit card, but he refused. I asked for my belongings, and another employee offered to load them into my card, but the manager wouldn’t let him do so. I never did find out what inspired this hostile reaction. In this case, I hadn’t even had the temerity – or reason – to complain about anything. I simply had spent my days at work or looking at rentals and my nights sleeping or watching TV with the mute and closed captioning on. Had I snored too loud? Or was I merely a single woman at the mercy of a man who finds single women a threat to his world order?

After this latest incident, I left San Antonio and found a very nice room at a Best Western. It cost a little more than Motel6 with my AAA discount, but was worth every penny, not because it was so much nicer – and it really was much nicer – but because the staff there treated me like a human being. Priceless.
     
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Anonymous on 01/02/2009:
You asked, is this legal? Yes, it is legal. Whatever it was, it must have been pretty bad for Motel 6 to refuse you a reservation.
Jenni Ford on 01/03/2009:
You prob got the chick that just wanted to go and you inconvienced her. It's just a Motel 6, try a super 8
azrefugee on 01/29/2009:
Similar complaints have been registered at http://www.consumeraffairs.com/travel/motel_6.html
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Motel 6 Sucks!
Posted by on
DESTIN, FLORIDA -- This was the worst hotel stay we have ever had!!!

My husband, me and my son booked the room for 8 nights. When we got there they charged 249.75 more than the price given to us. My husband spent 3 hrs. on the phone with different people from corp.and was finally told to go ahead and pay it and they would adjust it when we checked out,to call them back. Well,that was only the start of things to come. We should have RAN while we had the choice.

To make along story short if possible, we never had towels,when we called they told US to come get them, when I would go down they were out. Most of the lights didn't work. The blankets on the bed had burn holes all in them and looked like they had been on there since day one (GROSS) We called the desk one night about 2 guys that had been hanging out for 3 hours at different ends of different buildings. 30 Minutes later the girl at the front desk calls back and tell ME (a woman) that if I see them again to ask them what there doing there and if they have a room there they better get back in it,or she would throw there butts off the property (I see the knife at my throat now...HAHA). I just said SURE lady and hung up. So much for sleep that night!!!! 2 days no one ever came into our room to clean anything, take out trash.....they claimed they had a GREEN policy..They don't even know what that means!!!!!! My son also had a bic lighter made into his bed one time...

So it was time to check out we made the phone for a week and finally talked to someone who acted like they were doing us a favor by refunding 180.00. Which still was not the right amount,I told her it was unacceptable at this point they had also put another charge on our card for 128.75 she said she didn't see that charge so she couldn't do anything about it. I also got the area managers no# But of course weve called it at least 5 times and as you can imagine NO ONE has called us back!!!!!!!!

I WILL NEVER STAY AT A MOTEL6 OR any other ACCOR hotel again!!!!!!!!! BUT THE FIGHT IS NOT OVER!!!
     
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tander on 06/10/2008:
It only cost you $128.75 for 8 nights? You get what you pay for, next time stay at a higher rated motel.
dan gordon on 06/10/2008:
do a favor and post this review on tripadvisor.com I also have had the worst stay in my life in a Motel 6. You will reach thousands more people and the review is there forever.
DigitalCommando on 06/11/2008:
Motel 6 should stop marketing itself as a motel and change it to an adventure tour. "Stop living in your safe, clean, boring world and come visit our Inner City Nightmare Museum" Day one of the tour includes: learning how to operate the video cameras left in the room by the previous porn film producers. Day 2 includes: The art of dodging gun fire on your way to the ice machine. Day 3: Those are not bedbugs, Its our continental breakfast! Includes 46 tantalizing ways to cook them with a toothpick and a bic lighter. Day 4: Nothing scheduled, nobody ever makes it to day 4.
Anonymous on 06/11/2008:
DigitalCommando -- Good answer (BA).
keyjockey on 06/11/2008:
Cheap hotels don't have a fitness room so they figure walking to the desk will provide you with exercise. Towels are subject to supply and demand. Some people are a bit obsessive with towels requesting the whole lot of them to roll around naked on the bed with. Like Demi Moore in Indecent Proposal.
Those blankets with holes were probably donated by the homeless after finally finding work in Mexico.
You expected the staff to risk their own life against vagrants? Minimum wage does not make a man mighty.
How often do you change sheets at your house in a week assuming your faithful?
Even a cross eyed slack jawed yokel in overhauls is aware of the need to go "Green".
Bic lighters and a couple other things fall out of maids clothing every day. At least he didn't find a pack of cigarettes. Breathing in that full rich flavor would have had him addicted for life.
At least you got some money back. Star wars fans were never compisated for the creation of Jar Jar Binks.
Maybe they couldn't call you back because those 3 vagrants have them tied up in a back room.


DebtorBasher on 06/11/2008:
Did they at least leave the light on for you?
Anonymous on 06/11/2008:
You stayed 8 days at a Motel 6 and made it out alive, count your blessings, learn your lesson, and never, ever go back.

LOL DC, great answer!
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