I recently stayed at a Motel 6 in Mifflinville, PA. This was actually my third time staying there, but it will be my last. It's a new motel, so the building itself and the rooms are nice. But the corners the management is cutting to save money are driving me and my family away.
First, let me say that I am all in favor of saving money by cutting out frills. OK, so they don't provide little bottles of shampoo, etc. No big deal, I usually bring my own anyway. Continental breakfast on my first 2 visits was skimpy: coffee, tea, milk, juice and some little donuts. Alright, I can go out for breakfast if I want. No clock in the room? Well, OK, so I bought a travel alarm clock. That was really all I thought was missing on my first 2 trips, but I returned for a 3rd stay based on the low price and newness/niceness of the rooms, plus the indoor pool.
This weekend when I walked in the lobby in mid afternoon (check-in time), the lobby was really dark. Not very inviting, I thought. Why such dim lighting? I looked around and noticed all the lamps in the reception area were turned off. Saving energy, yes, but not welcoming to travelers.
We had reserved 2 rooms online, and put in requests for a crib (my granddaughter is a toddler) and extra pillows. We were informed that Motel 6 does not have cribs. I was surprised. Why not? Surely people travel with babies and small children and not having a few cribs available leaves them no option but to stay elsewhere, or bring a cumbersome "pack n play" or something from home. We decided to let our granddaughter try to sleep on the pull-out couch in the room. Extra pillows? Well, we only have 3, they said, you can have 2. (for 2 rooms)
Moving on. I had been excited about taking our granddaughter swimming in the indoor pool. I thought she'd like the novelty of a nice warm pool, inside, in mid-winter. Ah, but the pool door had a sign: closed for maintenance, sorry for any inconvenience. I asked at the desk when the pool would be open, and was told it would not be available all weekend.
What?! This was a holiday weekend! Valentine's Day on Sunday, Presidents' Day Monday. No pool?! I went down later and peeked inside, and saw that the water level was significantly lower than it should be. No maintenance was being done. It was simply not going to be used. I have a feeling if I returned 2 weeks from now I'd see the same thing. THey're not running the pool to save money. Cheap. And misleading. IF you have an indoor pool, then for heaven's sake, open the damn pool! I bought my granddaughter a new bathing suit, hard to find in February, and told her beforehand we were going swimming. Then I had to tell her we could not, because the pool was closed.
Continental breakfast was another joke. I went down in the morning for just a cup of coffee, and got a tiny styrofoam cup, cold coffee, and that's about it. No more juice, no milk, no doughnuts. This motel has a nice, big room for the purpose of "breakfast" with tables, countertops, everything necessary except for anything resembling breakfast. AND this room was dark too! Really. What's going on here?
One exit was posted "do not use" because there was a steady stream of water pouring from a faulty spout, which formed a puddle of ice when it hit the pavement. I went in a bathroom on the main floor to find no soap, no towels, no toilet paper!
I won't stay here again. I had planned to return there my next visit upstate, but not now. I feel like we were being squeezed out by cheapness.
Save some money, but lose paying customers. Seems like a poor way to do business.
TALLAHASSEE, FLORIDA -- This was the worse hotel I have ever seen or stayed at in my life. Not only was the quality of the room was disgusting, the management, the front desk staff, and the housekeepers did not care at all. Being an employee of a hotel chain, I know how a room should look and what the staff should do about it. Here is a formal list of complaints to help you know the truth about Motel 6:
1) When we first went to check-in at 5:30, the room was not done but she said we can wait outside and a housekeeper would come around. The housekeeper asked us if she could skip vacuuming and all she did was spray a freshener and change the sheets. There was no soap available in the room, the top sheet had old blood stains on them, and the floor was covered in dirt and fuzz from previous stays.
2) After the housekeeper left I was in shock. Although I did take a lot of pictures of the condition of the room I do not see a place to share them on here. So let's start the list: mold on the ceiling, there was feces stains left in the toilet, the bathtub was covered in mold, the sheets did not fit on the bed, the TV did not work, the telephone had buttons but that's all (no face-plate), the AC knob fell off and was covered in dirty hand stains, the front door looked like it had been kicked in a few times and the lock broken, all the caulking in the bathtub was green, the bottom borders on the walls were coming off and were COMPLETELY black and filthy. If all that is not enough, there were roaches and BLOOD ON THE SHEETS (must repeat that).
3) After calling corporate and having almost every rude housekeeper come into our room and having nothing done about it, I couldn't stand it anymore. I was 5 hours away from my home, every other hotel was sold out, and we were stuck. We got switched to another room which looked like a palace compared to the last except for the roaches in my sheets and hair all over the bathroom floor. Seeing that it took 3 hours for us to get another room and for them to finally realize that their establishment was a disgrace to hotels anywhere in Tallahassee, I could no longer deal with the imbeciles that ran the front desk so we went to a Walgreens down the street and bought a bottle of lysol and then found new sheets.
4) The housekeepers walked around property in Mickey Mouse pajamas and regular clothes. When they checked the condition of our room, they said things like, "Oh honey I can't clean up there" or "I got some mildew spray but it ain't going to help that none." They also walked into our room without knocking or anything to make sure I wasn't lying about the room condition and after they saw it, they DID NOTHING but walk out and roll their eyes. (Mind you during this whole time I was polite because I know the difficulties of working at a hotel)
5) The front desk staff took 30 minutes to check us in and were very rude to everyone in front of us. I would like to mention that I was told 1 of the 2 front desk people were new BUT the entire time she was helping someone she had her head resting in her palm like she was bored helping a guest. The second front desk representative was the manager who was not offering ANY help to the new girl and who was the one "helping" me. She had to be one of the worst hotel managers I have ever seen in her organization skills, her politeness, and her customer service etiquette.
This hotel needs to be put under new management, the rooms gutted and remodeled, bombed for bugs, and every employee needs to learn how to speak to guests and do their jobs. Let me repeat, this was one of the worst hotels I have ever had the displeasure of staying at and I am going to re-post this on every possible consumer website to warn people to save themselves the trouble and avoid this property and hopefully this entire chain.
rooms at the lowest price of any national chain."
Seems to me that they need work on their advertising campaigns.
FAYETTEVILLE, AR -- I was not feeling well due to blood pressure problems and I live quite a ways from work, so I decided to just stop in and get a room for the night and rest. First thing I aksed for non smoking room. I was given key to room 124. I immediately smelled smoke. My allergies went through the roof but I was sick and just wanted to lay down. Pulled covers back, quilt had cigarrette burns(I took pics of this) No shampoo only small cheap soap (was told by manager Motel 6's does not provide shampoo) carpet was filthy, stained, big stains, I wouldn't let a dog lay on that carpet, Remote to TV did not work and worst of all I wanted to relax in a hot bath and found the water to be cold after running it almost half full. Called front desk and was told by clerk hot water heater was broken and maintenance had worked on it but there should have been warm water. I said no the water was cold, not even a hint of warmth at all. I got no where and finally just redressed and packed. Went to front desk manager came up and asked what was wrong I said no hot water, remote probelms, smoke etc. He vehemently denied the hot water heater was broken even though clerk said so to me. He said he would give me another room for half off, I decided I didn't want to stay and asked for a refund, I had been there only three hours. He said he would not refund the money because I had been there too long already. He said it did not smell like smoke he knows this for a fact. I stood my ground with this man and he finally gave me a full refund but threatened that he was going to inform all Motel 6 owners of other places because he knew people and I would never stay in another Motel 6 again. I said I did not care. He asked for the key, I gave it to him, he then accused me of stealing towels. I had stopped and bought a change of clothes and a few toileteries before checking in and I said I did not steal from you. I am a hard working person and do not need to steal from a cheap motel. I calmly gathered my things and left with his ranting and yelling back and forth in the background. No I am not a predjudice person, but this man was clearly a person of Indian origin and was running this business as he saw fit instead of for the customer. I know it was a forty dollar room and I was not asking for satin sheets but hot water would have been nice to have no matter what the price. This motel is not even fit for a flop house. I do not recommend this place at all and trust me, if the Motel 6's are all like this I won''t stay at one even if it were my only choice.
ESSINGTON, PENNSYLVANIA -- My family and I first checked into Motel 6 on Saturday night trying to get away from everything. The lady at the desk gave us our room number and we went to the room. Meanwhile it is me (who is pregnant) my boyfriend and our 5 year old son. We walked into the room and didn't notice anything at first. I went to use the bathroom and there was poop all over the toilet seat, the door handle was broken on the bathroom door, and then we went to lock the door before we were going to bed and the lock was broken on the door to that. We went to the front office to complain and the lady first told us they can not switch our room. So the guy said he will be on the next shift and he will do it. They gave us a new room, and we went to that one thinking everything was okay, didn't notice anything. The only problem with that one was the light wasn't working near the sink "well Motel 6 I guess from you always leaving the lights on, you burnt it out" haha. But that's not the thing... The next morning we wake up and start to get ready and my 5 YEAR OLD SON found a little crack bag on the floor with a little bit of it in there! I was freaking because the first thing that came to my mind, anything could have happened! he could have licked his fingers or did anything! I know Motel 6 can't handle what people do in the rooms, but they can handle the rooms being CLEAN!
So we finished getting ready and my boyfriend took the bag to the office while we were checking out, and they didn't do anything at all. I would never ever go there again or recommend someone else going there. That place is so nasty...
GOODLETSVILLE, TENNESSEE -- I live in Kentucky and had to evacuate from my home due to the devastating ice storm 2009. The closest available place to stay without having my children sleeping on a cold floor of a shelter with no heat for yet another night was Nashville, TN.
We called ahead and made a reservation for two nights at Motel 6. On our second night my family went out to dinner. When we get back there was a new neighbor next door. Our new neighbor did not have his curtain closed and of course we see that something is wrong. He was jumping and throwing himself all over his bed at the time. I mentioned it to my husband and we went on into our room. Our new neighbor was consistently bumping the walls to the point they were causing the walls to vibrate.
Suddenly, my children did not feel so safe anymore. We had a very hard time getting the children to sleep for all of the noise the new neighbor was creating. We called the front desk to let him know of the racket and let him know what we noticed when we came back from dinner. He did let us know that he would take care of the problem.
He did call us back later to see if the noise was continuing and we told him that it was. He informed us that someone else had paid for the neighbors room and left him. He also suggested that I move my family to a different room if we did not "want to be bothered". I let him know that I was not going to move my three now sleeping children.
About an hour later the noise still going on, my husband then calls the front desk again. The front desk worker told my husband that he has already called him and asked him to quieten down and suggested yet again that we should move to another room. My husband furious at this point tells the clerk that he should move the new neighbor instead. The clerk told him that he was not goin to deal with him and that he was not going to ask the new neighbor to move for fear that "he might go somewhere" leading us to believe that he was aware that the neighbor was high on something.
With the neighbor acting the way he was, we asked the clerk to call the police. The police came and called an ambulance due the fact that the new neighbor was overdosed on oxycodon.
We spoke to the manager that very night. We were told "sorry if you were inconvenienced, but with the laws that are out we were not willing to deal with him".
Per the manager as well, the room was covered in blood.
So here is my question. Does this mean that anyone in a hotel/motel high on drugs of any kind have more rights than families who are staying at the same hotel?
And why did the clerk not GO to the room to see what was going on in there? If we had not asked him to call the police, would the new neighbor be carried off in a body bag the next day?
I feel bad for the guy, being "dumped off" by family or whoever so that they would not have to deal with him. And I could get into all of the "what if's" of the situation as in him trying to bust down our door since we were the closest or worse, him being carried off in a body bag the next day.
The point is, I do not feel and believe that he had more legal rights than we did in this situation due to no one wanting to "deal with" this guy.
SAN ANTONIO, TEXAS -- At around 7:00 PM Tuesday December 30, 2008, I arrived at the Motel6 at I-10 and Wurzbach in San Antonio, only to be told that the manager refused to honor my reservation (#1123M37612) because “there was a problem” with my previous stay December 19, 2008. I called Motel6 to resolve the issue, but was told they never override the manager's decision. Is this even legal?
The only “problem” I remember is that, when I arrived around 11:00PM December 19, I was told to drop my driver's license into the night window bin and wait while two clerks cashed out the register or something. I had been up since 5:00AM, worked from 7:30AM until 6:30PM, waited an hour to pick up a pair of glasses that wasn't quite finished, and driven 3 hours from Houston to San Antonio. I was so tired my legs were shaking, so after a couple of minutes I asked how much longer it was going to be, thinking I might need to find somewhere to sit in the meantime. The female clerk huffily told me it would be two minutes. When she finally checked me in, she started some spiel about putting me in an upstairs room, but if it was a problem … I held up my hand and said I just wanted a room, any room. The clerk got even huffier this time and said she'd be fired if I didn't let her finish. I have stayed in many motels, including this and other Motel6 locations, but I'd never heard such a load of garbage.
Somehow, I don't think a tired white male customer dealing with an arrogant clerk would have been refused service the next time he came through town, as I was. Two such incidents don't make a pattern of discrimination, but they certainly suggest that one might exist. This wasn't the first time I'd been refused service at a Motel6 by a male manager with no explanation. Several years ago I lodged a complaint with Accor about another incident that seemed purely discriminatory. I was staying at a Motel6 in Phoenix at I-17 and Bell Rd. while looking for a house to rent. I found one on a weekday but was told I would have to wait until the next weekend to move in. I asked the Motel6 manager to add an additional week to my credit card. Since I had a weekend free, I spent Saturday morning at the mall. When I came back that afternoon, my key didn't work, the drapes were open, and my belongings were gone.
I went down to the office to find out what was going on. I was told I had to check out. I reminded the manager that he had extended my reservation to the following weekend, but he denied it. I asked him to add the extra week to my credit card, but he refused. I asked for my belongings, and another employee offered to load them into my card, but the manager wouldn't let him do so. I never did find out what inspired this hostile reaction. In this case, I hadn't even had the temerity – or reason – to complain about anything. I simply had spent my days at work or looking at rentals and my nights sleeping or watching TV with the mute and closed captioning on. Had I snored too loud? Or was I merely a single woman at the mercy of a man who finds single women a threat to his world order?
After this latest incident, I left San Antonio and found a very nice room at a Best Western. It cost a little more than Motel6 with my AAA discount, but was worth every penny, not because it was so much nicer – and it really was much nicer – but because the staff there treated me like a human being. Priceless.
TACOMA, WASHINGTON -- This is without a doubt the worst motel I have ever stayed in. The people who worked there were pleasant individually. Housekeeping services were a joke because they would not just come in and check on what needed to be done and then do it...they would ask if what they had done was ok. Then you nodded and they left and you find there had been no cleaning of the bathroom, just vacuuming the carpet. No towels picked up and replaced. No replacement of bath tissue if the roll was low. And most of them did not seem to speak English. Noise took on a whole other level day or night. Maintenance and housekeeping shouting out greetings and conversation at each other all day, cars with the radios thumping loud enough to shake the windows at ALL hours of the day and night, and people who were not guests visiting and having arguments and conversation, loudly, again at all hours. The beds were uncomfortable, which you could I guess put up with. There is a WiFi fee that is more than $90 a month, which is absurd. All in all this is poorly managed. For a day sleeper and night worker paying as much money as I would in a well-run motel with well-trained staff, my stay was teeth-gritting exhausting.
ESPANOLA, NEW MEXICO -- Th check in clerk was rude and fighting with another guest. The carpet was stained, look like a bloody body was drug down the hallway. WIFI was not available. Coffee was flavored water, there were no cups or condiments. Every day after eleven, we had to reprogram the room key. We called to complain and was told we had to pay extra for WIFI, I was not told that when I called to inquire about the room. All the extras other hotels provide like alarm clocks, note pad, pen.....keeps the cost down was what we were told from the customer support person. A gift certificate will be mailed.....wow!!! After telling her that we had never been treated like that she hung up on. After reading the rest of these reviews, I don't think the gift certificate will not be used. Not ever staying at Motel 6 EVER AGAIN. Rather stay in a tent with that kind of service.
ORLANDO / INTERNATIONAL DRIVE, FLORIDA -- My 18 and 19yr old daughters went to Orlando for Halloween horror nights 10/10/14 their room was booked weeks in advance, upon arrival to the motel they were refused a room because they were under 21. I called the motel to resolve this issue as my kids were in downtown Orlando on a Friday night with no place to stay. This is unacceptable by any standard these kids were 200 miles from home and faced with a very real and potentially dangerous situation. If this is the policy of Motel 6 it should be clearly written and visible before booking a room. I would encourage anyone seeking to stay with this chain to strongly reconsider as they clearly have no regard for the safety and well being of their guests
HARTFORD, CONNECTICUT -- We have stayed at this motel 2 years in a row. It is quite run down but the first time we stayed there it was clean. This year I booked 3 months early requesting a ground floor since they have no elevator. When I got there they apparently had one room left (wonder why I booked 3 months early). My husband and I get to our room and, since it's directly outside from the pool area I went to close the drapes. There were the shear curtains down the middle and the 2 quarter panels, no drapes. So I went to the desk clerk and told him that our window had no drapes. He told me I had to talk to housekeeping. I went and got the housekeeper who said there was nothing she could do, but if I had an alligator clamp I could pull the two quarter panels across and clamp them "that's what everyone else does"!!! I didn't realize that everyone traveled with alligator clamps. I went back to the desk clerk who told me that all the rooms were like that. I said "I stayed here last year and I had drapes". They couldn't move me because all the ground floor rooms were taken.
As for security, not all the door swipes work, so when the guests go outside to smoke they put a stone in the door to prop it open. I was walking past one door and a man was knocking on it to let him in because the door closed and locked and he couldn't swipe himself back in.