DANVERS, MASSACHUSETTS -- I checked in on Friday and got their "WEEKLY RATE" and I have two rooms. The next day I called down to tell them I do not want room service and that was okay. I asked where my do not disturb sign was and they said they do not have them and all I had to do is call them.
When I was checking in, I asked if there was a comfortable chair in the room and he said no and he would have one sent up tomorrow. I asked about the pool and he says they are ahead of schedule and might be ready tomorrow. So next day call about pool and chair, next thing I know manager comes to my door and rattles off about 1 week special. She told me about room cleaning on Tuesday and Thursday. So, I am told to go down with towels to the desk and they will swap for them for clean ones. Rubbish... 1st get maid and she will empty.
Now today, I was talking to girl that told me she would get towels when they had some clean ones... I go down to desk and manager there and says "You are on a weekly rate and you are supposed to use those two towels all week" very rude and rubbish empty on Thursday... the day I am leaving.
She also said if I like she can change my rate to a daily rate and get towels rubbish. Now remember I have already been here for 4 days without any service and if I change goes back to day one at full rate... I was so upset and not even corporate did not care. RATE NOT EVEN A 1/4 STAR. 000000 IS WHAT THEY GET. Do not stay there.
BLUE SPRINGS, MISSOURI -- I was a regular at Motel 6 for the convenience and low rate. The last time I tried to get a room there, I was informed that I was on the "no rental" list because "items were missing from the room." This was likely because room service left fewer than usual towels in the room for my use, which is no fault of mine.
After explaining to the front desk as well as to the Motel 6 corporate office that I did not take anything, nor had I ever been anything but a good customer for them, still nothing happened. The motel manager was always too busy to talk to me and never got back with me despite corporate office's promise for a call to rectify the situation. I do not appreciate being accused of theft. I am using the American Inn now when needed, which has better rooms and service. Thank you.
WILLIAMSBURG, IOWA -- It's freezing out in the negatives, car won't start. Check out time is 11:30 it's 11:00. Tell the lady at the front desk my car won't start. I have a road side service coming there 3 to 5 hrs out. They won't let me stay in my room without charging me. So I'm sitting the waiting area now till they come to fix my car. Today's date is 1/6/14 half of America is in a deep freeze - I will never stay at Motel 6 again. No consideration, they only want their money. Oh yeah - none of the staff had jumper cables or a car here. Wonder how they all got to work.
PETALUMA, CALIFORNIA -- I wasn't expecting the Ritz. But I draw the line when a valuable possession disappears. I left a cheap shirt and expensive cell phone in my room. It was Christmas morning, I was in a rush, thought I had packed it all. One hour later I call to let the motel attendant know what I had done. He let me know that they found my shirt but there was no phone. He further told me to call the next day and talk to the lost and found. Wow! It didn't take long for them to clean out the room. Looks like somebody got what I paid for. Done with Motel 6 and the clones.
ORANGE COUNTY, CALIFORNIA -- We are in the room sleeping and some man broke our window. We went down to the office and the lady in would not let my wife in so she could be protected. I said please, please, please and she acted as she could not hear. My wife is sixty years old and now she need help and I hope no one ever have to go through that. When you ask for help you can't get it. Motel 6, everyone please don't stay there. Motel 6 do not care for people, we seen it for ourselves. Please take note, beware of Motel 6. Their ad is a lie, don't you believe it, not safe at all.
PONCA CITY, OKLAHOMA -- On several occasions my room key would not work, when I went to the front desk and told them they made me a new one and it did not work. I had to be let into my room with a pass key. They informed me that it was because I was carrying it in my wallet. That was the first problem. Now I don't have TV reception in my room and I have been told that they are installing a new system all day and it is 7:10 and I still don't have TV. The impression I am getting is that the owner just does not care about the guests.
ELK GROVE, ILLINOIS -- I stay at Motel 6 very often. Mostly around the pacific Northwest. This one in Elk Grove, IL was less than normal standards of Motel 6. The water in the shower kept going hot and cold depending on the neighbor rooms flushing the toilet or taking their showers. The ice machines were broken and there was not even morning coffee in the office. The office help was not able to give me directions for local attractions. And half of them it was hard to understand when they spoke to me. The girl that worked the office at night spoke the best English.
BIRMINGHAM, ALABAMA -- Immediately after arrival I realized the door was broken and I couldn't get out. I called the front desk and she told me she was the only one on staff and she was busy and she'd be there in 10 min. I ordered pizza and soaked my toe that I had stubbed on the broken step on the way in. I reached for the only towel and a cockroach jumped out of it.
The front desk girl eventually came, but couldn't open the door. She called the manager and she tried as well for 20 min. My pizza guy came, but I couldn't open the door. After about 40 min, they finally got it open. When I complained the manager told me I "really need to learn how to talk to people". She gave me my money back but refused to comp me a room because I was rude to her. I have stayed in better hotels in Mexico. If you ever go here avoid the crazy lady with black and white hair and orange nails.
KALAMAZOO, MICHIGAN -- We just got home after staying at Motel 6 in Kalamazoo, MI. for 3 nights. It was horrible, we reserved a room a few days ahead. The sidewalk was a sheet of ice and had not been salted, my son and niece fell, luckily neither got hurt, called the office, no apology just excuses to why it wasn't salted (the snow and ice had stopped coming down more than 12 hours before so they had plenty of time). They said they would be up to salt it right away, still wasn't done til the next morning.
Our room was filthy, garbage on floor, bugs and hair in the tub. The sheets had not been changed, they were all wrinkled, hair in bedding, and had lipstick on them, as well as burn holes in them. Called office, got switched to new room, should be better. Sheets clean, went to bed. In morning getting kids ready for day noticed the side of box spring was completely ripped open. Not safe when you are traveling with a 2 year old and 4 year old, they could get hurt trying to climb in and out of bed. Had to go though we were late.
We got back that afternoon, room service had been in as garbage was emptied, towels were ALL gone, no replacements, soaps were ALL gone so we can't wash or dry hands. Our nonsmoking room smelled like smoke because the housekeeper smoked while they cleaned, we even saw them doing it in a room near us. So we went down to office this time, talked to manager. We got fresh towels and he sent room service to bring soaps. Also got switched to another new room, was told they are doing renovation that was why bed and bedding were so bad.
Refunded $20 and gave us a bunch of coupons, oh that makes it all better... not. This room actually had clean bedding, although there were burn holes in them and the room was cleaner, not clean but better. The next morning my 4 year was wanting a bath so we went in to get it ready, we barely moved the shower curtain, and the rod fell on my head, thank goodness it didn't hit my 4 year old. I started her water and guess what the tub wouldn't hold the water, the drain plug wouldn't seal.
I called the office... Again, they said "you're checking out today" very happy not concerned as to my head, told them no one more day. They said "Oh... we'll have someone come fix that then" in a disappointed tone. I was so happy to be leaving that place when we checked out. I've stayed many places and never had an experience like this. I will never stay in a Motel 6 again, I'd rather sleep in the car. I don't care if a place is under renovation. I paid for a clean safe room and didn't get it.
EL PASO, TEXAS -- Motel 6 El Paso East #1367. Where do I start off? The musty smell of the room when entering or the knife holes on the walls or the mildew in the bathroom? Well, to start off I travel a lot. I choose Motel 6 for its price and it's close to where I usually end up working. And I have stayed at many Motel 6's across the West. But this time I chose to leave after one night of staying in this dirty room. Dirty being an understatement of course. I'm going to just list off the stuff in this DIRTY room instead of talking about it too much.
I went with 3 other guys that I work with. In their room one of the mattresses was torn up to shreds and was explained to me that they thought either a rat or some cockroaches were going to come out of it. It just looked horrible. We tried to complain about the rooms but 10 min after we checked in the Office was closed and the attendant was unable to be reached. I took pictures of all that I saw in our room #209. No pictures of the other room. It was just BAD Customer Relations to let people stay in a place so dirty.
The next morning we were able to get our money back at 6 am. Only bonus to the stay is that they had hot coffee already made. Do Not Stay at Motel 6 El Paso East #1367. We had rooms 209 and 210.