Nationwide Corporation - Page 2

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They Are Crooks And Do Not Handle Claims In A Professional Manner!
Posted by Dgsales on 05/28/2008
ONEONTA, ALABAMA -- My delivery driver was rear ended by a client of Nationwide Insurance. A week after the accident I finally had to contact Nationwide. I had already gotten an estimate to repair our delivery truck for $1685.00 at a local body shop. They sent an adjustor out and he wrote us a check for a whopping $808.13. I would like to find a body shop that can replace a rear bumper, tailgate and two light assemblies for that amount of money. We had also requested a rental TRUCK when it was in the shop to continue our deliveries. They gave us a voucher for a rental CAR for 3 days when I was told it would take 5 days to repair our truck.

They want us to use crash vehicle parts to repair my truck without giving us depreciation for using said parts when I was minding my own business and their client hit me from behind.
I tried to discuss the situation with their adjustor and he pretty much told me that is all they would do and hung up on me. Very unprofessional and rude!!

I hate to do it but I am going to take their client to small claims court to collect my money.
It is a shame when people pay good money for insurance to make sure they are covered and their company is steals from them and treats them in this manner.

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Posted by tnchuck100 on 2008-05-28:
You are not required to accept their offer. Most insurance companies will try to bully you into submission. Do not cash the check if you want to hold out for more.

Ask Nationwide if they will pay the $1685 and 5 days of truck rental and be done with it, or would they prefer to eventually pay that PLUS the attorney fees, witness fees (if any), court costs, and any other costs incurred caused by their foot-dragging.

If you have pictures, estimates, and a police report to support your position you should be able to win.
Posted by dgsales on 2008-05-28:
I am holding their check and have sent them the offer you mentioned that is when the adjustor hung up on me. I have my insurance agent contacting their home office hoping to resolve the matter.
It would be cheaper on their part to just pay the claim and be done with it but not sure if they see it that way.
Posted by abobo on 2008-05-29:
Maybe if you informed them that your driver had some 'lower back pain' after the accident and you saw a commercial on TV friendly laywer who'd help with a you'd get your truck fixed faster...
Posted by spiderman2 on 2008-05-29:
Abobo that won't work. The driver would be covered under the employer's workers compensation insurance and it would not be the problem of the other insurance company. Have you contacted your own insurance company? They may be able to help you out. A phone call from a lawyer may work,but you are probably going to pay out more than you will get back.
Posted by tnchuck100 on 2008-05-29:
abodo: Engaging in a fraud will not help his case.
spider: He DID contact his insurance company. He can also recover the added costs in court.
Posted by Mrs. V on 2008-05-29:
Nation Wide has a history of this (trust me, I know >_<).

They will low ball the estimate and only come up a little.
You most likely will need to take them to court. Keep ALL records and relevent information!
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Junk Yard
Posted by Abandoned on 02/18/2008
NASHVILLE, NORTH CAROLINA -- I am highly disappointed with the method in which Nationwide has handled my claim. My truck was vandalized Jan. 2008, the dash board was completely messed up and my stereo was stolen; also my passenger door was broken in so I'm unable to use that side. My main problem is that the adjuster wants a body shop to put in a dash board put in from a junk yard which is not only time consuming for me but the body shop also.

As of Feb 17, nothing has been done to my truck because no one from the shop is calling to junk yards to see if they have a match or they have been unable to find one. I wanted to get an alarm system put in to prevent this from happening in the future, but I can't until this matter is taken care of. It makes no sense.

Maybe it is because I didn't have a deductible, however, I pay insurance every month.
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Posted by Hugh_Jorgen on 2008-02-19:
I'm sure your policy says they can use parts that are known as LKQ (Like Kind and Quality). They could be used or they could be aftermarket parts. There is a lot of discussion out there about whether these parts really are as good as original, but for now most policies allow it. As far as them dragging their feet, call your state's insurance commissioner's office - usually they can get things moving. Good luck.
Posted by GothicSmurf on 2008-02-19:
Thanks Hugh. The most important thing missing is the type of vehicle you are driving. Insurance is to make you whole again, not to give you better or worse parts (Hugh is right, LKQ). If your car is 10 years old, putting a brand new dash is better than what you had.

You can talk to your adjuster and suggest putting in a new dash, but you'll have to be prepared to either pay for the entire thing or see if you can make a deal and you can cover the difference.
Posted by Anonymous on 2008-02-19:
I agree with the above posters, but this part should be the exception to the rule. The labor time consumed with pulling a used dash out should far exceed the cost of a new part. I would contact the insurance company with a compasisonof the part cost. Good luck
Posted by wendy1 on 2009-03-27:
An LKQ part is a USED part. Period. Regardless of what "they" tell you. LKQ is used from the junkyard salvage.

Not new, not rebuilt, not remanufactured, not aftermarket.
Just ask your mechanic doing the job.

If you are lucky you may get a low mileage part which really means nothing these days. The mechanic nor the junkyard will warrant this part afterward. It will be between you and the third party in which case, good luck.
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Trying to cancel my policy
Posted by Lsims384 on 09/14/2007
MIDVALE, UTAH -- When I signed up with nationwide I was quoted a resonable price. Of course the price quoted and the price I got after I signed up was very different. so after about a year of paying too much I switched to a company that was way less and I called Nationwide to cancel my account. they said that I needed to send in a written and signed cancellation letter. So with my last payment I sent my cancellation letter and what a wait off my shoulders. Until about a month and a half later I get a bill from them saying I owe so much for the last month. so I call them and they say they must not have received the letter and to fax another one. so I did and I guess they didn't get that either. I am so mad right now and you can bet I am not paying two car insurance companies. Although I am happy to pay my new company because they treat me so well (usaa) unlike nationwide, I just want to be free from their clutches.
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Posted by Anonymous on 2007-09-14:
Good info. Next time, use USPS certified mail service.
Posted by grandma005 on 2007-09-14:
You need to get the address to mail your cancellation letter. Don't put it into your bill. The address are different.
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Lies to customers just to get you to buy their policy
Posted by Guardianangel on 08/24/2007
ORLANDO -- Abbney Insurance Agent For Nationwide and the company of nation wide itself. They was called after my son had to borrow my husband truck. Which was about a 30.000.00 dollar truck.
Well that after the dealerships puts there nails into your coffin . But anyway , My husband bought the policy from on of the agent there and was told the price of the policy with my son living with us, Then he was told it would be cheaper if he just excluded him from the policy. Then my husband ask how long will he be excluded the agent replied for as long as he lives with you.And after he moves out he will not be excluded anymore . So my husband sign the contract. And left . In Jan 2007 My son moved out of my husband house and moved to bell Florida.He came down her one week end in March And ask my husband if he could borrow the truck for something and My Husband said Ok .

My son took the truck and did whatever he was to do . He was coming down a dirt road and a deer came out of the woods in front of him , He then swerved to keep from hitting the deer , He lost control of the truck it rolled over, The police were called and then my son called his father wright after the police. My husband being concerned about our son he ask are you ok son. He said yes I am ok My husband And I DROVE DOWN there to make sure he was ok , We wasn't worried about the truck it was covered by insurance. We could replace the truck that was the least of our worries . My son And my husband called nationwide and told them what happed.

Nationwide called a few days latter to say the truck was not covered when we ask why it was well your son was exclude from the policy. No hes not he no longer lives in our home we provided the proof that they needed . A statement from his land lord and his po box were he got his mail . They then said that the info should have been provided sooner like the day he moved out . Ok why was I not told that when I took out the policy well sir its all there in black and white , My husband explained he did not read it before he singed because he trusted the agent . All the agent said was as soon as he moves out he will no longer be excluded. He wasn't told anything about having him send something to the agent the day he moved out.

My husband would have never loaned a 30.000.00 dollar truck out if he did not think it would have been covered by his insurance.

I called the agency to make sure he was no longer excluded they said no he his not excluded . The next month my husband got the bank statement and his statement from nationwide they had put Jonathon back on his policy as a driver since April. I called to take care of it and the lady i spoke with said she didn't have him put on the policy she only had him unexcluded .

These people at Abbney and Nationwide they are not on your side

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Posted by Sparticus on 2007-08-24:
Doesn't surprise me too much. Insurance companies are not in the business of helping folks out... they are in the business of taking your money. Scary to think about this system when applied to our health care!
Posted by Anonymous on 2007-08-24:
This is just painful to read... spellcheck and grammar checkers are FREE software!
So far, you have blamed Chevy for steering defects, and Nationwide for insurance coverage... do you have any blame left for your son who was driving so fast down a dirt road that he overturned the truck trying to avoid a deer?
Posted by Anonymous on 2007-08-24:
Well, anytime you try to avoid hitting a deer you may swerve and roll your vehicle. I don't think you have to be speeding. It happens all the time. So, I think we should at least not jump to conclusions and decide someone is guilty unless they prove they are innocent. Maybe he was--maybe he wasn't. I think it's really beside the point. My insurance company has always said our cars were covered as long as a licensed driver is using them with our permission. So, if the son was allowed to drive the truck and everything else is in order, then the insurance company should have to pay.
Posted by jktshff1 on 2007-08-24:
"My husband explained he did not read it before he singed"
I would believe that this statement would explain quite a bit.
People have GOT to start reading what they are signing BEFORE they sign it and more important...understand what they are signing.
Posted by Anonymous on 2007-08-24:
jktshff1--amen to reading before signing. (Well we could sing too--just to confuse them.) LOL.........
Posted by jktshff1 on 2007-08-24:
Posted by Anonymous on 2007-08-24:
Three straight posts blaming everyone but the driver. People are so amusing! ROFLMAO
Posted by Anonymous on 2007-08-24:
Everyone is entitled to their own opinion. And, I wouldn't say the insurance companies--auto, health, homeowner--have good reputations either. So if I have to vote for someone, I'll choose the consumer for the most part.he insurance companies have come up guilty more often than not. Until they improve upon their images
Posted by Anonymous on 2007-08-24:
dealerdirect: Everyone is entitled to their own opinion. And, I wouldn't say the insurance companies--auto, health, homeowner--have good reputations either. So if I have to vote for someone, I'll choose the consumer. The insurance companies have a long way to go to earn my respect or trust. Sometimes I wonder why we all spend so much on insurance, just to be turned down, or canceled, when we hand in our first claim. I guess it's because we have been led to believe we will have back-up in the case of an accident/loss. Unfortunately, it's a false sense of security.
Posted by Anonymous on 2007-08-26:
Dianec: Please reread the post , concentrating on the quote "if he just excluded him from the policy it would be cheaper" and let me know what you can conclude from that.
Posted by GothicSmurf on 2007-08-27:
*My husband explained he did not read it before he singed*

ALWAYS ALWAYS ALWAYS read before you sign. BY signing an agreement/ contract your signature verifies that you did indeed read and understand what you put your John Hancock on.

Before your husband signed he should have asked where in the contract/policy what he and the agent discussed and what he needed to do to fulfill his end of the contract.
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