Netflix Online Rentals

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Are you listening, Netflix?
Posted by on
Rating: 2/51
After last year’s bone head move I hope Netflix has started to listen to their dwindling customer base. You say publicly that you are trying to get your customers to go to streaming but then you turn around and remove streaming content. I’m talking her specifically about “A Touch of Frost”. You removed the first 14 seasons. Have you looked at the Members Reviews for this show? The last 17 pages are complaints about removing the series and pleas to bring it back. That’s about 170 customers that took the time to voice their displeasure. 170 customers might not sound like much but you know that very few people actually take the time to say anything. You need to start listening to your customers or those saying you are on the way out may be right.

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NetFlix vs. IntelliFlix
Posted by on
I have been a long-time subscriber to NetFlix. Like most people, I had become discouraged with the level of service I had been receiving based on the promised NetFlix said they would deliver. I did a search on the Internet for "NetFlix complaints" and was surprised at the number of hits I received. I started wading through all of the negative posts and eventually stumbled on some recommendations for alternatives to NetFlix for online DVD rentals.

I saw that IntelliFlix was a highly rated competitor to NetFlix so I checked it out. They have a SuperPass plan that allows you to sign up for a year in advance for a 3-at-a-time rental plan that includes DVDs, video games, and adult titles. The monthly cost of the plane ended up being less than $15 per month which was less than what either NetFlix or BlockBuster was currently offering with seemingly more choices. I say seemingly because of what transpired after the fact.

I signed up for the SuperPass with IntelliFlix on a Monday and proceeded to fill up my queue with a variety of new and old releases, a couple of adult titles, and numerous other DVDs totaling 20 titles. I then anxiously awaited to see what DVDs would be coming my way in the next few days. There was supposed to be a moratorium of sorts for a couple of days while IntelliFlix sorted out my account before they would ship the first title but by Tuesday the first title showed up in my queue status as being ready to ship. To my actual dismay, it was one of the adult titles I selected and not one of the movies I actually wanted (please keep the snickering to a minimum).

I waited somewhat anxiously to see how long it would take to get the movie (I was more interested in the actual turnaround time at this point rather than the movie content. Again, please quash the snide remarks). The movie didn't show until Friday and there were still no other selected titles in my queue that were being shown as ready to ship.

I checked the address on the IntelliFlix envelope and found that the DVDs were being shipped from Massachusetts. This wasn't necessarily a bad thing except for the fact that I live in Maryland over 400 miles away. The nearest NetFlix distribution center was less than 40 miles away and most DVDs were turned around in one or two days.

I ran many searches on the IntelliFlix website to try to locate titles but many of the DVDs that I had in my NetFlix queue were not even listed in the IntelliFlix database. I have never had a problem finding new releases of any DVD listed in the NetFlix inventory. I also tried running a search for upcoming releases but again turned up nothing. NetFlix has listings for movies before they're even released to the theaters and allows you to place them in a saved queue until a release date is announced.

Intelliflix has no indication as to the status of any movie in your queue whereas NetFlix at least lets you know if there's a short wait, long wait, extremely long wait, or if the title is available now. IntelliFlix does provide you the option to rent a single DVD outright at rates comparable to Bloickbuster. This makes me wonder if they don't give direct rental customers preferential treatment over their regular subscribers. It certainly makes sense for them if they can get $4.26 for each rental as opposed to $1 or less for each title. That tells me that the regular subscribers are getting shafted even worse than NetFlix members.

In retrospect, while I may be dismayed by NetFlix's business practices, they do provide a good service at a decent price, especially when you consider the convenience of renting online and the fact that most rentals average less than $1.50 each. I'm still pissed that NetFlix sucks customers in and then reneges on their original agreement by forcing a limitation on the number of titles you can rent but when compared to other online rental services, they do appear to be the best available.

I can only assume that the reviewers that rated IntelliFlix so highly must only rent obscure titles in the IntelliFlix inventory and also live within 50 miles of the nearest IntelliFlix distribution center. I, for one, was not the least bit impressed.
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Sparticus on 02/25/2006:
Great review. I've been considering trying one of these services. Netflix might be the way to go.
miketech on 02/25/2006:
I think Netflix does a pretty good job unless you are able to watch and want 20 to 30 titles a month. if you're in the 3 to 10 range or so you should be happy.
miketech on 02/25/2006:
And great review. You did a real good job of the pros and cons of both.
Anonymous on 02/28/2006:
Nice google.
dsmith68 on 02/28/2006:
Despite the fact that NetFlix delays shipment of movies of heavy renters, they are still a good deal. I get approx 12-14 dvds a month based on 3 at a time. When movies have gone missing, they replace without issue. I recently tried blockbuster using a free month coupon and was dismayed by the service. NetFlix is the best.
dsmith68 on 02/28/2006:
Just visited Intelliflix website. That front graphic would turn me away immediately. I did some quick searches and they certainly have many missing that NetFlix does have available. I am not sure about their fast shipping than NetFlix claim. NF sends out my dvd on Monday and it is in my mailbox on Tuesday. Do Intelliflix hand delivery I wonder? :)
Eileem on 06/02/2006:
Dear Captain Video
I'm Eileen with Intellflix Customer Support and would like extend our apologies for the problems you experience our service. Customer Satisfaction is extremely important to us.
If you would like to contact me at I would be happy to address any and all concerns. Hope to here form you. Eileen
goldstarzandangryrants on 07/30/2006:
Thanks for the review! I'm always looking for a bargain, and a service that rents video games AND movies would be great for us. Despite our good luck with Netflix, I would have been very interested in Intellflix. Thanks to you, I know to stay with Netflix and call it money well spent.
sadlersr on 10/09/2006:
I too have been disappointed by Intelliflix. My complaints are the same, but also once I had enough I tried to cancel my membership and get a refund of my superpass fee. At the time I signed up they advertised a 30 day 100% money back guarantee (they've since dropped that to 2-weeks). Anyway, I cancelled by account within the 30 days, and sent back the last DVD. They in turn stopped sending me anymore movies and that was it. It has been 3 months and I still haven't received back my money. I've sent 4 emails to their "customer support" without any replies other than once initially that offered to extend my membership by 2 weeks if I'd stay. I said no and that I wanted my money back. That was the last time anyone from Intelliflix has replied to me. I would call them, but they conveniently don't have a single phone number listed. I emailed them today telling them that if they don't reply to me then I'm filing a complaint with the Better Business Bureau. Overall, I'm pretty hot under the collar with them.
Goofy3697 on 05/28/2007:
You know that if you actually did a little legwork you could easily have come up with not only the address for their coporate office, but the phone number as well. You could have also disputed the charge with your bank stating that they have violated their stated terms and conditions in regard to your canceling within the stated time frame.

Intelliflix Inc
1401 Forum Way STE 503
West Palm Beach, Fl 33401
(561) 697-8271
laklisa on 01/24/2008:
I love Netflix-I thought about going to Blockbuster myself, but they don't have television shows on dvd that I I stayed with Netflix. I can have problems with dvd'd but with no hassle they will replace it.
And did anyone else notice the delay (several mos) that the rep from Intelliflix responded? What a way to stay on top!
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Customer Service is Poor
Posted by on
The customer service is rude and Arguementative and does not care to provide solutions to the customer. My services was put on hold due to not being able to provide the funds. So a month later I was able to provide the funds and get my services back on. One week later they put a hold on my account. I called and spoke to the customer service agent and all he wanted to tell me was that I would have to make another payment to be able to watch anymore movies. So he pretty much told me was that I was getting billed for a time that I didn't have access to movies.

I could understand if I had access and they billed me but I didn't. Now I am out of the money that I just paid for services and no movies.
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azRider on 05/23/2011:
maybe you owed more than one months worth of service? but just so I get it right. your mad because you did not pay them, and they would not give you any service for free? is that right?
MDSasquatch on 05/23/2011:
I am a member of Netflix and pay every month for the service; I would be mad if they provided free service to someone who didn't/couldn't pay.
momsey on 05/23/2011:
It wasn't THEIR fault that you didn't have access to the service. You didn't pay, so therefore you lost access.
kinthenorthwest on 08/15/2011:
I agree their CS dept is really bad.
Their solution to a steaming problem they have with their Starz is for the Customer to talk to Starz..
OK wait a minut ...I am paying you not starz. Either fix the many problems you have or don't do the service.

Right now if there is a Sony movie on Starz you cannot stream but will the Customer service rep tell you...No its up to you to call Starz.
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Horrible Customer Service Don't Bother
Posted by on
Netflix does not really provide customer feedback. Their response is if you do not like the service then CANCEL it. I tried getting someone to tell me why most of the on demand movies are decades old and the response is we do our best. Movies from the 40's through the 80's is all they seem to have and if you are a movie buff you have probably seen them already or do not want to. For $7.99 monthly this is crap. I watch maybe once a week and the choice is horrible. I recommended them to several of my friends and they are saying "it stinks" If this does not improve I will just go to Blockbuster service or FiOS on demand.
Who wants to pay for crap
Resolution Update 12/18/2012:
I cancelled the account
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saj80 on 05/02/2011:
I agree; it is always very disappointing to view
"New movies or TV shows" and find showings that are, at the least, several months old. I like the Netflix concept, but agree that their on-demand selections are not very good.
clutzycook on 05/02/2011:
It's not Netflix' fault entirely. Production studios and networks decide what movies and TV shows to make available on demand. Netflix can only show programs that they have authorization for. If you want brand-spankin' new TV shows, your best bet in subscription services is Hulu plus. From what I hear, most of the same devices that run Netflix will do H-P. The only exception are shows on the premium cable networks (HBO, Showtime, etc).
erikr715 on 05/02/2011:
Not to mention there are a bunch of TV providers offering content that is NOT available through Netflix and Hulu!! If I'm going to pay for the service, I better get the latest and best!! No thanx Netflix!!!
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When it works its great
Posted by on
I am still on my free trial however I doubt that I will keep the service. Some days it works great and some days it takes 4 hours to watch an 11/2 hr movie because of all the stops and starts retrieving. They blame it on my internet, however we have the best modem you can buy and a very fast internet speed because my wife works from the home as a travel agent. From Friday to Monday morning it always quits working and sometimes on a week day. I think Netflix is just too busy to give good service. I can drive to a video store and watch a movie faster than they can "instantly download" a movie in four hours.
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BEJ on 03/29/2011:
Have you thought about getting the DVD's delivered to your home since you are having trouble with the video streaming? I have enjoyed Netflix for many years but get the DVD's delivered to my house. I have watched to occasional movie on my computer and have had no trouble.
clutzycook on 03/29/2011:
OP, what device are you using to watch? I have Netflix too with HSI and wireless router. Often it depends on the device I'm watching the movie on. If it's the PC or PS3, no problems at all. If it's the Wii, occasionally it'll stall but picks right back up where it left off. If it's one of my Sony blue-rays, it's guaranteed to freeze at least once and I'll have to reboot the whole machine and pray I remember at what point it froze.
leet60 on 03/29/2011:
It may be your internet provider engaging in "bandwidth throttling" to prevent server overloads during periods of peak usage. Comcast and cox are well known to use this practice.

Most ISP's insist that bandwidth usage shows huge increases on weekends, and some will intentionally limit speeds on connections for streaming video such as Netflix.

I view Netflix movies almost daily, and on the weekends I will see an occasional adjustment of the playback due to slow internet speeds, but overall I find it to be a good value for the price.
unhappy999 on 03/29/2011:
I've used Netflix for a couple years. I have never had a problem getting the DVDs through the mail or watching on our 5 year old computer.
raven2010 on 03/29/2011:
I recently switched from the unlimited DVD rental to unlimited streaming and one DVD at a time---because I am CHEAP---saves ten bucks a month

I have no issues watching n my Sony bluray, but do have a few restarts on my netbook
MRM on 03/30/2011:
This is the reason why I prefer dvd movies instead of streaming.
momsey on 03/30/2011:
It is definitely your internet connection. We have Netflix and we often use the streaming option. At home, on our computer or on our iPhones or the Wii, the streaming is excellent. No stopping. The only time it stops and starts is when we're watching on our iPhones away from home and we don't have a great connection.
Kurizumaru on 03/30/2011:
OP depending on where you live, your internet might be bogged down with heavy traffic. I haven't had any problems and I have the mid-speed Verizon DSL. I watch things on Netflix watch instantly all the time. Maybe it is your internet. Maybe it's your device you're watching it on. Either way, it sounds like it might not be a good match for you. Just make sure that if you're going to cancel you do so before the 30 days are up and don't just let it go thinking it will run out.
MRM on 03/30/2011:
Kuri, I too, have Verizon DSL and I hope the price stops at $33.99 after several price increase.
MRM on 03/30/2011:
When watching YouTube videos I would lower the resolution so that it'll stream faster, but of course, the picture quality will be poor.
J.M.P on 10/07/2014:
Every company has it's quirks. I do know that I haven't had any problems. They explain their reasons. The movie or t.v show is waiting to be returned. They don't make it anymore. What is so hard to get titles until the one you wants comes in? I haven't had a bad experience with them yet. I do get mad when they don't have what I want, I just get something else til the other title can be mailed to me. They live up to their word and what to do in the mean time. The company is worth being a part of!
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Disc Only, bad reception, old titles
Posted by on
OK, Netflix is OK, but it's a little annoying. Many of the titles are 'disc only' so you can't stream them. A lot of the titles available are so old, they're probably on HBO. The Streaming is AWFUL. It's slow to load, the audio and video don't match up, and the quality is horrible, horrible, horrible.

One GOOD thing about it? You can stream a comedians act to your iPhone and listen while you're commuting to or from work. It works pretty well, as long as you're using it for the audio and don't care about the picture quality (while driving this is obvious).

I don't think it's worth the $8, wait, $9, wait, now $10 a month they charge (annoying price keeps going up as well.)
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leet60 on 03/10/2011:
I agree that the fact many of the titles are DVD only is a bit annoying. However, as I enjoy many of the older titles, that may or may not be on cable TV, I find the convenience of being able to watch them at will, rather than following a schedule is nice. Price wise, it certainly is less expensive than trips to the video store or premium cable channels.

I have also had experience with disks that were lost by the postal service on return and have found their customer service to be quite accommodating.
MRM on 03/10/2011:
I agree that streaming videos can interrupt a viewing experience. This is why I prefer to rent dvd all the time.
momsey on 03/10/2011:
I couldn't disagree more about the streaming. I've streamed on my iPhone and on our Mac and the quality is excellent. It might have more to do with your connection. It's also awesome watching through the Wii. I will agree that the selection (for online viewing) is often lacking.

I think it's totally worth the subscription price.
MRM on 03/10/2011:
Absolutely correct, Momsey, that to have excellent streaming, you need fast internet such as, Fios or cable internet. If you have DSL, the streaming videos can be chopped up.

Another reason I prefer to rent dvd is because I can watch movies whenever I want or wherever I go without being connected to the internet or when the internet is down.
Inat on 03/11/2011:
I got sucked back into resubscribing again to this service.... so annoying. not matter what title I want to watch, it is ALWAYS DVD-Only. Seems hte only streamable titles are old (nope, not good old ones like alien or predator) or made-for-tv movies.
Whiteduck on 03/11/2011:
I agree, mostly. I get a little riled at the selections for streaming (especially when I have a "streaming only" account and all of their recommendations are DVD-only).

But the streaming has been top-notch. Of course, watching a movie on something like a cell phone screen isn't something I'd ever do...
KevinTX on 08/05/2011:
This is new.. my wife hadn't finished watching a video online.. when she went back to watch it, Netflix had CHANGED it to DVD only. I wonder why.. we recently changed our service to ONLINE ONLY... I bet that is why.. HOW SNEAKY!

BTW, We've cancelled our service.
KevinTX on 03/28/2012:
I continue to get emails from NETFLIX asking us to come back, but yet they give NO incentive. This is sad.
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