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Extremely Poor Service With a Price Hike
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Rating: 2/51

SELF, CALIFORNIA -- Netflix DVD service is in the drainpipes. They recently hiked the prices for all levels of DVD service and the turnaround time for DVDs is now 6-8 calendar days. You cannot blame everything bad that happens on the postal service. Most of my DVD arrivals are shipped from CA, and I live in TX, which also has DVD distribution centers. This service is now a big Rip Off!!

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Netflix DVD Distribution Crawls to Zero!
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Rating: 1/51

I have been a customer of Netflix DVD since its inception. Customer service was excellent. DVD turnaround would average 3 to 4 days with titles received within my top 5 in my list. Since the virus has hit customer service has slid drastically. All DVD's received were selected at the bottom of my list consisting of older movies. After reducing my list to current titles I have not received a DVD in 8 days. It appears my options are continue to pay for older titles only or cancel. It is time for the movie industry to move to streaming of their current titles.

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A new Netflix DVD scam!
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Rating: 1/51

LOS GATOS, CALIFORNIA -- I have the 2 at a time plan. The latest thing Netflix pulls is only acknowledging 1 return, even though 2 DVDs are mailed at the same time and from the same post office. So, since only 1 return is acknowledged, only 1 new DVD is sent out. Add this to the other complaints about new releases being impossible to get and changing distribution centers. Netflix, instead of degrading your product, why not raise the price and maintain decent customer service? The DVD plan is superior to the streaming, as the latter is mostly bad TV from around the world.

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Slowing Down Shipping Delivery of Next DVD
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Rating: 2/51

LOS GATOS, TEXAS -- Netflix DVD is now shipping the next DVD to a customer from across the country relative to where the customer lives. Slows down DVD turnover & decreases postage. So, for a given subscription cost, DVD access is now CUT by about 25-30%. There is NO customer service dept or customer service address. If you want customer service, you call the number & get a "call taker' with ZERO authority to do anything or refer to anyone up the ladder. Plus, the web portal keeps saying to "update E-mail address" even though I can still get E-mail from Netlix - huh??

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Needs Competition!
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Rating: 1/51

ELKINS PARK -- Since NetFlix is the only game in town, customer service is simply a title given to a department that cares nothing for the customer and provides no service. Too many discs on marked "short wait." Delivery time was once 24 hours. It can now take 3 days. I recently called after a 2-day wait for my discs and reached one of their tough cookies in Customer Service(less), whose attitude was "SO WHAT." Her supervisor was not better, and I was told that I could cancel if I wanted. Obviously, the only way to rent DVDs without driving to the library or one of those kiosk places is to use this poor excuse of a company. NetFlix has gone downhill to a money-grubbing, no-service, big company where no one cares for the customer any longer. They are a monopoly, pure and simple.

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Poor Turn Around Time For Requested DVD's
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Rating: 2/51

LOS GATOS, CALIFORNIA -- I am experiencing longer waiting times to receive my requested movie DVDs from Netflix. I am allowed to have out 3 DVDs at the same time on my plan. Currently, there are 13 of my requested DVDs on my Netflix queue of requested movies which are listed as "short wait" but are still not available for me after the past 8 days. This may continue and become a mockery of the definition of "short wait".

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The Quality of Service Is Reducing Rapidly
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Rating: 1/51

SAN DIEGO, CALIFORNIA -- It takes 4-6 days, from the time I drop off a DVD until I receive a new one. Before it takes 3 days. Right now, I have 6 different series in my queue and all of them are unavailable. Netflix has a trick to make a series unavailable, it simply put a long or short wait on the first disk of a series. So that series will be unavailable for me. I'm really fed up by this poor service and can't wait to terminate my membership and start working with a new competitor.

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Hurrah for and Screw the Customer! Netflix Motto.
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Rating: 1/51

KATY, TEXAS -- I have been renting DVDs from Netflix almost as long as they have been in business and can confidently say they have reached a new low in service and honesty. They have figured out every way possible to avoid shipping DVD's on time, saving them money at the customer's expense, of course. Talking to their representatives is an exercise in futility because they have only one mission - to exonerate Netflix from any wrong doing by blaming someone or something else, usually the postal service.

Additionally, I receive far too many unplayable (worn out) DVD's for which I am never reimbursed for time lost when the DVD is in transit to me then returned to Netflix. I had an unreal (by any standards) situation happen to me with Netflix a couple years ago: they actually sent me damaged DVD's with the same title 5 TIMES IN A ROW. The 6th DVD finally worked as advertised. I could go on and on about their poor service but, to do so would be to no avail.

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Netflix Charged for Streaming, When I Cancelled DVD Plan
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Rating: 1/51

INTERNET, FLORIDA -- I have used both Netflix for both DVD and live streaming. I never had both streaming and DVD service at the same time. However, when I cancelled DVD service in August 2013, my account was billed for streaming through the end of November. I called customer service and they told me they would only refund me for one month of service ($8.62). I told "Bill" in customer service that I haven't streamed anything from August '13 through the end of Nov. '13. He said, we don't keep track of streaming. So, I am out $25.86! Watch your bank statements! They, Netflix, will continue to charge your account, WITHOUT your consent!

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Unlimited DVD Rentals Limited By Purposeful Processing Delays
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Rating: 2/51

GARDEN GROVE, CALIFORNIA -- NETFLIX Re-Defines "Unlimited": I have the "3" at a time DVD Mail Plan. I'm close to a distribution center and used to get my DVD's within a day. I started noticing a pattern of delayed mailings. It appears as if they are trying to prevent me from receiving more than 3 DVDs in any given week. When I researched their current terms and conditions for DVDs, I saw a clause that states that processing for frequent users may be delayed by postponing the processing/mailing of DVDs from your local center, or mailing from a more distant distribution center.

I called Customer Service and the person I spoke to didn't even know where to find the Terms and Conditions. I ended up speaking with a supervisor who wouldn't admit that they throttle customers. His only admission was that they are limiting the frequency of newer releases that are mailed out to a given customer. They need to remove any reference to "UNLIMITED" on their DVD Plans. What angers me the most is that they aren't honest about it. Either you have limits or you don't. They obviously have limits, so just be honest about it!

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Netflix DVD Rentals Rating:
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1.4 out of 5, based on 16 ratings and
21 reviews & complaints.
Contact Information:
Netflix
100 Winchester Circle
Los Gatos, CA 95032
408-540-3700 (ph)
www.netflix.com
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