Netflix DVD Rentals Consumer Reviews - Page 2

SAN DIEGO, CALIFORNIA -- It takes 4-6 days, from the time I drop off a DVD until I receive a new one. Before it takes 3 days. Right now, I have 6 different series in my queue and all of them are unavailable. Netflix has a trick to make a series unavailable, it simply put a long or short wait on the first disk of a series. So that series will be unavailable for me. I'm really fed up by this poor service and can't wait to terminate my membership and start working with a new competitor.

SAN DIEGO, CALIFORNIA -- For last 5 month or so, it takes about 6 days from the time I send back a disc until I receive a new one. The delivery time before was 3 days. I'm thinking about cancelling my account.

For nearly three months DVDs have been taking exactly double as long to get when dropped off directly to post office. Was three days. (not counting Sunday) Like clock work for years. Now takes minimum of six days. When I spoke with customer service they had a lot of excuses but no accountability or solutions. Cancelled and will now use Amazon or Red Box.

CALIFORNIA -- I have Netflix DVDs and for so odd reason for the past few months they have been sending me different DVDs from my list rather than the one that is next in line. They also don't send the DVD when its expected to arrive in the mailbox. Netflix DVDs comes through regular mail and I would get my mail but no DVDs. I can just use Redbox and if they keep screwing up like they doing I will just use Redbox and switch to Hulu.

BERKELEY, CALIFORNIA -- The majority of my recent experience when getting ordered Netflix discs is that they are unplayable. I have washed the discs to no avail. I've used the disk rental service for many years and this only started happening in the past year or two. Their service department is only open 6 to 6, so there's no one to complain to when this happens. Why don't they check the discs before sending them out? This is ridiculous.

After being a Netflix customer for over 4 years, I was miffed at why I was not getting first run DVD's that were on my queue for weeks and weeks. I was getting excuses such as, "long wait" or "very long wait". It was very interesting that my neighbor who is also a Netflix customer, WAS receiving first run DVD's WITHOUT a "long wait".

Lo and behold we figured it out. Netflix does not want you to know that if you are a ONE DVD AT A TIME customer, you are not going to get first run DVD's as fast as customers who are spending more money with Netflix per month. My neighbor is on the 3 at a time plan and he very rarely has to wait for a new release whereas I at 1 at a time have to suffer! Very unfair and very unprofessional!

NEBRASKA -- I was very satisfied with the service that Netflix has provided me until the past month or so. My "short waits" have become "I'll see you in hell first." They arbitrarily pick movies from my queue. Last week, my 18th movie was sent to me. The week prior was even worse. It used to take two days for my movies to reach them and then two days to get them back. Now it sometimes takes four days or until I report it lost before it gets checked in.

Personally, I think that the company has become too large too quickly. They can no longer handle the volume of movies going in and out of its distribution centers. If anybody knows of a good movie rental plan that is similar to this - not necessarily a mailing service, but a one fee a month, all you can rent deal - I'd be happy to know about it. Thanks!

INTERNET, FLORIDA -- I have used both Netflix for both DVD and live streaming. I never had both streaming and DVD service at the same time. However, when I cancelled DVD service in August 2013, my account was billed for streaming through the end of November. I called customer service and they told me they would only refund me for one month of service ($8.62). I told "Bill" in customer service that I haven't streamed anything from August '13 through the end of Nov. '13. He said, we don't keep track of streaming. So, I am out $25.86! Watch your bank statements! They, Netflix, will continue to charge your account, WITHOUT your consent!

GARDEN GROVE, CALIFORNIA -- NETFLIX Re-Defines "Unlimited": I have the "3" at a time DVD Mail Plan. I'm close to a distribution center and used to get my DVD's within a day. I started noticing a pattern of delayed mailings. It appears as if they are trying to prevent me from receiving more than 3 DVDs in any given week. When I researched their current terms and conditions for DVDs, I saw a clause that states that processing for frequent users may be delayed by postponing the processing/mailing of DVDs from your local center, or mailing from a more distant distribution center.

I called Customer Service and the person I spoke to didn't even know where to find the Terms and Conditions. I ended up speaking with a supervisor who wouldn't admit that they throttle customers. His only admission was that they are limiting the frequency of newer releases that are mailed out to a given customer. They need to remove any reference to "UNLIMITED" on their DVD Plans. What angers me the most is that they aren't honest about it. Either you have limits or you don't. They obviously have limits, so just be honest about it!

OMAHA, NEBRASKA -- I signed up for Netflix 12 days ago, put 15 movies in my queue, but still haven't received any DVDs. After 8 days, I called customer service twice. The first time I waited on hold for 10 minutes, told a representative my story, was put back on hold for 5 minutes, told another representative the story, was put on hold again and after a few minutes the call was disconnected. The second time I called I finally spoke with a supervisor, who told me that it sometimes takes a few days to set up a new account. According to her, my DVDs were shipping that day.

Now it's been 12 days and when I go to Netflix.com it still says my movies are "shipping today." I'm on a free trial, so at least I'm not paying for nothing, but it's still annoying that it takes almost 2 weeks to set up a new account and get movies sent out. There is a Netflix shipping center in the city I live in so I don't see what the hold up is! I plan on canceling the subscription when the free trial is up. This service sucks.