Netflix DVD Rentals Consumer Reviews - Page 3

RED BANK, NEW JERSEY -- I've been a Netflix subscriber for several years. We used to experience about 2% unplayable disks. Since Netflix broke off streaming as a separately billed service, the disk service has changed, about 1 in 5 disks is unplayable. We are sent scratched, broken and otherwise visibly damaged disks--disks that never should have left the warehouse. It's as if they are trying to drive people from disks to streaming.

MAINE -- Their handling of returns is very slow. I think they are choking the traffic or throttling it so the renters don't get the number of movies they pay for. Often it takes over 6 days for a movie to be registered as returned and then if you report them as lost too many times they treat you like a thief and suspend your account. Their customer service is almost impossible to get through to. They do have a great selection and television is such a wasteland--too bad they are so arrogant.