CALIFORNIA -- I have been a Netflix member for over 10 years. In the previous 9 1/2 years I have received excellent service and recommended several customers to their service (about 20 or 30 have joined Netflix). No More! In the last 2-3 months they have put all the new release movies on very long wait status even though I had the release at the top of my queue when released. I have been complaining to them during the past week. Today I talked to a supervisor who accused me of trying to get a free DVD because I pointed out to her that their policy used to be when they messed up they would send an extra movie to make up for their mistake.
I wasn't asking for anything, just pointing it out. Rude, very rude! She ended up hanging up on me saying I wasn't listening to her when the fact is she wasn't listening to me. Netflix is obviously experiencing financial difficulties and is trying different procedures to save money. Why don't they just tell the truth instead of making up lies? I owned Netflix stock for several years because of their excellent customer service. I would not recommend the stock or the service to anyone at this point!
LOS GATOS, CALIFORNIA -- I have been a customer since Dec 2004. I mailed 2 DVD's back on Friday and realized today I hadn't received any new DVD's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the DVD's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ON OCTOBER 22 FOR OCTOBER 22-NOVEMBER 22.
I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone downhill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!! FURIOUS EX-CUSTOMER.
What your customers need in this economy is not to go up in price to receive both Qwikster & Netflix. In my opinion it's not your explanation that was needed. I got it when I was notified of the price increase and I dropped Netflix mailers as a result.
I also read in my local newspaper you are losing the ability to stream with Starz, which gives us more streaming choices. Both of these changes will lose Netflix even more customers. I'm already considering switching. Shame on Netflix to go up in price to receive the same services I was getting for a lower price. In this economy entertainment is the first to be removed from a family's budget.
I am super mad! Netflix raises their rates and then the next day I can't get service for several hours. What is going on? They started out as a great company that helped the individual who was going through hard economic times and an opportunity to ditch cable and then they raise their rates and don't perform. They're just like every other company that's out to make so much money that they don't give a crap about actually giving people entertainment to escape from the real world's daily problems at a price that the guy who really needs it can afford. Everything is for the rich. Does anybody care about the hardworking individual?
I've been a customer for over 4 years now. Never had a single problem. Billing has been impeccable, the DVDs come fast and the selection is quite impressive. I use the "watch it now" feature a lot. It's awesome and the picture quality is excellent. Sometimes I do keep DVDs sent to my home for an extended period of time. I was never charged a late fee for that. Right before the stock market crashed, I bought a bunch of Netflix shares because I thought the service came to stay.
Boy, was I right? I made money when most people lost. :) Back to the service, I do my part as a good customer. I make sure my card number is current and pay my bill on time. I change plans according to my necessity and they are very clear about all the rules. I was never overcharged.
As a matter of fact, I lost a DVD once and they charged me $25 bucks for it. I thought it was a little too much, but paid without questioning. A few weeks later I found the lost DVD and sent it back to them. My money was refunded immediately, which tells a lot about how fair the treatment is. In in other words, they are not looking to make the last buck on you. They want to keep you as a customer. In a Country like the USA, where customer service means time wasted on hold, rude representatives hanging up on you and plain and mean corporate greed, Netflix has been an oasis of reliability and respect for my consumer's rights. Good job!
It's interesting that those who complain about Netflix don't take into account that they are responsible for not managing their account's payment date. It's very easy to blame someone else, instead of taking your own responsibility. Netflix doesn't need to scam people into staying, if you forgot the day your account is due for payment, if you forgot your password or credit card information, that is your own fault. Had you done the "adult thing", you would have properly canceled and nothing more would happen. People are just so quick to blame for their own carelessness.
When I signed up for the free trial, I wrote down the day my account is due for payment, I managed the DVDs that I got in the mail, and returned them when I needed. I never lost a single DVD, I never forgot to mail them back, and till this day, I've had not a single issue.
If you notice, most people who complain are those who lost DVDs, didn't care to cancel before the payment date, forgot their passwords or CC info, or their spouse forgot to cancel the subscription (but hey, at least they "thought" their wife did it- that makes it all better). If you want to use Netflix, make sure you know how to manage your account. Don't blame Netflix for your own mistakes.
VISTA, CALIFORNIA -- We have belonged to Netflix for several years now. We gradually rose to the $ 40.00 Per month for 6 movies out at a time package. Occasionally, yes, we've had some bad discs but we've had great success with customer service and quick replacement. I was looking into DISH and cable TV, thinking of changing. But with all the problems with those companies I think we will stick with Netflix.
The only problem we had was people stealing the discs out of our mailbox and had to use a P. O. Box or Netflix said they'd drop us (understandably) but it takes too much time and gas to do it that way, also you are not really getting the turnover you are paying for if you wait till all disc are seen before you send them back and pick them up etc. So we are trying it again at home. The selection of DVDs are far beyond Cable, DISH and local rental stores. I do miss some of the local and cable channels. But I can have science, TV, old, foreign, strange, and Blockbuster movies at my fingertips. I think I'll stay.
LOS GATOS, CALIFORNIA -- Of the last 7 movies, which I received from my Netflix subscription, 7 were unplayable. Of the last 12 movies received, 9 were unplayable. Typically, they would play until over half through and then freeze or return to the beginning. It didn't matter if the disc had been cleaned or not.
I have complained, countless times, to Netflix including a letter to CEO Reed Hastings and have never received one word of comity. The company has no visible "customer service" department and appears to be interested in taking subscribers' money without responding to complaints. This is a company that should be cited by the Federal Trade Commission or state Attorney Generals' offices. I am gladly cancelling my subscription after being with them for over 4 years. They have stolen my money long enough.
DENVER, COLORADO -- I just received Borat DVD from Netflix, opened the envelope and was in shock to find a cracked Memorex DVD that someone seemingly copied from an original DVD. Who expects that they send out this blank DVD disc which were illegally copied and has a writing with marker, "Borat" on top? On top of that, DVD has a big crack and someone even put a glue on top, and obviously it's not playable.
I immediately went to netflix.com, reported a problem, but it doesn't allow me to type in my complaint - it's all "pick and choose" "damaged DVD" only, and I don't bother to call & waiting overnight to talk with an air-headed customer service person. Why the hell they don't deal customer complaints by email? Nobody at the Denver distribution center inspect DVDs they send out to customers or is this simply a harassment to customers? I have never expected such an outrageous business practice. It's beyond the common sense. I'm ready to drop off this company.
I am sick of Netflix. I have been a member since 2004. Initially, I thought it was great, but now I'm not so sure why I have their service at all. All of the new releases have a long wait. Apparently, Netflix has grown, but their library has not. This is ridiculous. I just spoke to a customer service representative and they informed me popular new releases required a longer wait... OK. But are they so out of touch that they can't anticipate the popularity of a movie like Slumdog Millionaire? Seven Pounds? Doubt?
Is that why I have to continually look for OLD movies to rent? I might as well be in line at Blockbuster and I HATE Blockbuster. I put the 1983 movie Silkwood on my list and guess what, LONG WAIT! They have just increased their charges for blu-ray disc rentals. That's understandable, but lack of availability is not. I am fed up. At this rate GOING to the movies is cheaper. Bah Bye Netflix.