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Netspend

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1.3 out of 5, based on 109 ratings and
187 reviews & complaints.
Company Profile
Netspend
PO Box 2136
Austin, TX 78768-2136
1-866-387-7363 (ph)
www.netspend.com
customerservice@netspend.com
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The Worst Experience EVER!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MESQUITE, TEXAS -- I went to a Chase ATM on Dec 3rd to get money off the card for rent because I needed to take off a large amount that I cannot get with cashback. The ATM machine had an error when dispensing my cash, which caused me to not be able to receive my funds, but NetSpend still allowed the transaction to go through. When I called the number from the ATM machine, I was told to call NetSpend. I called NetSpend immediately and was told to send the receipt I received & I would receive a credit while the claim was being investigated. The receipt I received from the ATM states, "We're sorry, but we couldn't dispense your cash", which clearly states I didn't receive my money.

The receipt also showed it took $243 from my account, which is the $240 withdrawal, plus the $3 ATM fee. I sent the copy of the receipt to disputedocuments@Netspend.com as advised to do. As soon as I got off the phone with the NetSpend agent, I sent the receipt received from the ATM. I called the next day and to check the status & was advised a chargeback was sent to Chase and they were waiting on a response from Chase. I called the next day, which is today and was told my dispute wouldn't be resolved until January 2nd, which is a month later. WHY would it take that long? They have the receipt showing I didn't receive the funds, yet I can't get my account credited!

NETSPEND IS HORRIBLE AND WILL NOT WORK WITH YOU. I have stopped my money from being deposited onto the card with this horrible company! The management is no help either! I will not do business with them if I were you, because when situations happen that are out of your control, they will not assist you as they say they will do. You will just be out of YOUR Hard-Earned Money. Times are too hard to deal with a company playing with your money! DO NOT GET A NETSPEND! GO TO ANOTHER COMPANY!!! THEY ARE HORRIBLE!

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Never Buy From This Company!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAVALLETE, NEW JERSEY -- I bought a card at a gas station after leaving Thanksgiving. Since it's Black Friday and all the sales for the holidays I wanted to get a Visa card since I don't have any other type of card. I put 300$ on that card at the gas station. I tried activating it online and it said I had 0.00$ on my card. So when I got home I called them, the guy asked for my social security number. I said, "No, I'm not giving that kind of information." He then said I can't use the card if I don't give it to him. I said, "Then how do I get my money back." He said that he can send a check and it will come in 7-10 days.

By then Christmas is extremely close and it really Doesn't make sense. I then called my dad in and the guy suggested that he should give him all my dad's information including the SSN. My dad said no. The guy said to call back when we make a decision. I called my mom. She said to look at the reviews to see if the company is legit. I did and all of them were horrible. But I took the chance since they already have my money that I need. I gave them my SSN. They then started making me write down random numbers. I asked what they were for and they said I have to send a picture of my birth certificate to that number. Now how sketchy is that.

I was so stupid to give them that number. For all I know they can hack me or what not. I'm gonna call tomorrow morning and try to get my money back. DO NOT GIVE YOUR INFO TO THIS COMPANY. I REPEAT DO NOT GIVE ANYTHING TO THEM!!!

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The Most Horrible, Unprofessional Customer Services Reps That Ignore Questions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- I will never use Netspend service again, neither would I prefer anyone to suffer with horrible customer service and policies. The second week of October, I tried using my debit card that I rarely use for some gas at a local gas station. However my debit card would not work. That is when I called Netspend customer service (1-855-646-8848). I spoke with a representative the next morning and I have a screenshot of being on hold for an hour because they could not explain to me why my account was closed. All of my contact information is up to date but I received no call, no email, and no explanation.

I asked to speak with a supervisor number of times. Everyone ignored my questions. The customer service that day was so horrible I am forced to hold for hours speaking with representative after representative When told that I would speak with a supervisor my call had been transferred which put me back where I started after all that time wasted. Unfortunately my issue was not resolved that day. I lost an account with funds and no explanation, I lost a lot of time dealing with explaining the same issues, and mostly I lost my funds that were in the account.

Even though I was upset I verified my shipping address and the address on file with the 100th representative so they could ship my funds in the mail within 7-10 business days. It is now November 22nd 3 days before Thanksgiving and I had not received anything in the mail from Netspend rendering to my funds. As I said before a month ago, my information on file was up to date to my understanding because I called to verify the address and QA will support everything I'm explaining right now.

After speaking with the 4th representative I was informed the check had been sent to another state when I had called in weeks ago to verify the address. It seems I have to suffer because of their foolish mistakes. I am honestly frustrated and stressed with this issue. I've had way bigger issues that were taken care but as for Netspend, again, my issue is still unresolved. All of the reps sound computerized and my questions were completely ignored.

Since I had already been waiting for 2 weeks I have to wait 6 days from today before I can take time out of my busy day because of their mistake, to call them and say I don't know what, I'm a bit lost and felt mislead. After the 6 days I was told the check will be mailed to the correct address which will take another 7-10 business days. 10+10+6= 26 which will be the number of business days I will have to wait until my check, hopefully, arrives in the mail to the correct address.

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Closed Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- My checking account was closed on my payment date. I made withdrawals totaling $770. I receive $3289 once per month from the Veterans Administration. The next day I attempted to make another withdrawal but my account was blocked. I received an email stating I should call NetSpend to have the block removed which I did. I was told by the representative that the block was removed. However, when I tried to withdraw $200, the account was blocked again. I called again and this time the representative told me my account was closed due to fraud and that they need 4 hours to correct the issues.

During the numerous calls to NS, they claimed my accounts had been hacked and I was not eligible for an account, and that my direct deposit and any funds in my account would be sent back to the VA. I tried to explain that all of the funds in the account were not sent by the VA. I worked with Uber and made a small amount thread direct deposited to my NetSpend account, so how could they send those funds to the VA when that's not where the funds came from. The reps and supervisors said they did not know.

The last thing that NetSpend told me was that the funds would be sent back by May 6. It is May 13 and I still have not received my funds. I call the VA everyday and have been told that no funds have been returned for my account at all. I am a disabled veteran and benefits is the only payment I receive. I'm just not sure who I should contact. The longer this goes on, the longer my bills will not be paid. I know this is a personal problem but something has to be done about NetSpend. Please help.

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Do Not Use This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have had my card about 2 weeks. I do not deal with banks anymore because of the NSF fees they charge. I requested 2 merchants to refund money they owed me to my NetSpend card. The merchant told me the refund was done, I waited 3 days & tried to use the card & could not. I called NetSpend to find out my card was locked & they required additional documentation, I provided it immediately via email. I received text at 1:55 am confirming the block was removed and I could use the card immediately.

The next day I tried it, transaction was declined. I called NetSpend again to be informed again that my card was locked again due to the 2nd merchant's refund requiring additional information. For the last 4 days I have provided numerous documents, called NetSpend numerous times to be told I need some other documentation, which I have submitted and my card is still locked.

Today I call to ask what it is ultimately going to take to get my card unlocked, my blood, my first-born, what? They said they need the original transaction receipt from 2012. Who has receipts from 2012? This is money I paid to an orthodontist as a down payment then decided not to use them & forgot that I had given them a down payment. Thank God that orthodontist is still open & had my original receipt & was able to email it to me. I submitted it to Netspend, called them to be told there is a 6 hour "processing" time to review my document to see if they will unlock my card.

This is the worst company I have ever dealt with. This company makes even Bank of America look good. When (and if) I ever get my card unlocked, I will immediately withdraw my money and never deal with them again. Do not use this company.

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Do Not Buy This For Someone As A Gift Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I REPEAT DO NOT PURCHASE THIS FOR SOMEONE AS A GIFT CARD! I was given this card as a gift. I went online to activate it and they want every last bit of your personal information including your social security number! Since I wouldn't provide this I had to call into the 1-888 number… When I wouldn't give the representative of some random company my SSN I was put back into the “call loop” where I got another representative who I had to give ALL of my information too once again.

That representative told me that if I'd just go activate it online I wouldn't have to provide this. Once I finally got to a supervisor I explained I was NOT giving this information, that I had been transferred without being told AND was told incorrect info. Sorry was her reply.

Now, if I won't provide my SSN I can use the card over the counter and not online OR I can get a refund. I elected the refund. With all the reps I encountered I had to verify the amount put on the card. Every time I told them $250.00. Now… my refund is going to be $210.00! I asked why, and Christina stated that is all that is on the card. I asked if there are any fees associated with this card, and she states only the one that applied when it was bought. BUT! After reading all the reviews I know they've taken a portion of money, and sadly, I didn't buy it so I have to trust this incompetent company. DO NOT DO BUSINESS WITH THEM! READ ALL THE NEGATIVE REVIEWS!

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Scam Scary
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- OMG BE Aware. Please hide and run. NETSPEND send me a card! I got it and did not think or read. I was expecting another MasterCard and with a super busy month of January I activated. At the end when I listened to the fees and fees BLA BLA. I got shocked. So I called the number and almost scream telling them that I never had a card with them and now they got all my personal information. I am doing a report to SS and all the agencies I can. I just want to tell my story. After I read all the reviews I am feeling anxious to know more.

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Terrible Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I received a gift card preloaded with $130.00. The instruction said I had to register the card and although reluctant to do so, I saw no alternative. I registered the card and gave them more information than I thought was necessary but I wanted to use the "money" and then cancel the card. While they were activating card I saw the FEE SCHEDULE!!! FEE??? WTF??? A fee for everything.

After activation I immediately went to my bank and withdrew $120 for which I was charge $3 from my bank and $2.50 from NetScrew (spend). With the $120 in my hand I went home and called them to KEEP the excess $4.50 and CLOSE my account. If not, had I never used the card again there is a $5.95 charge if not used in 90 days. Once they have you it's a continuing SCAM!!! You can never get out!!! I took a $10 beating and feel thankful I'm out. Now I have LifeLock watching my account because I have little trust in NetScrew! AND if you don't believe me just read the other reviews!!! RUN. HIDE from this company!!!

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Account Closed for No Reason. Did Not Alert Me.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- Do not use NetSpend. If you have an account with them get your money out now before they close your account holding your funds hostage. I was a long time customer with no wrongdoings and when I went to use my card it rejected. I went online and called only to find that my account was closed weeks prior and they would not say why. They said The Bancorp closed it. No one called, emailed or alerted me and they had sat on my money interest free for weeks. Then, I had to send in a copy of my ID and wait for a check in the mail.

Lesson from this, if you leave your money with Netspend or The Bancorp do not be surprised when your bill payments bounce and your bills are late or worse because they closed your account and did not even tell you. Beware as some reported losing their homes because Netspend closed their account and they could not pay rent. It did not get that extreme for me but I was late in paying bills which is bad enough. Do you want that to happen to you? Get your money out before it is too late!

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Just Closed My Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I had sort of high hopes when I started using this card. That was before I realized how it worked. I very much was not okay with paying to use my own card. I have another prepaid card that doesn't do that so I don't understand the purpose behind customers having to pay $1 or $2 every time they use the card. It's a shitty deal and definitely not worth it. So happy I closed my account, this was a waste of time and I wish I could get the dollars that were taken every time I used my card, back. 😤

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