ARKANSAS -- THIS CARD IS HORRIBLE. I purchased a NetSpend debit Visa yesterday from local Fred's. I wanted to pay a bill online without using my own debit or credit card. This had to be my worse mistake which made me feel horrible all day. First I called to activate and the gentlemen which not one I spoke with--which I spoke with three--spoke any English which made it ten times difficult to understand. He asked for my date of birth, address, social security, and name. I IMMEDIATELY said "NO! I don't give this information out like that" which is why there is so much Identity Theft.
Anyways he said "well if you don't give information then I will have to set you as limitless" which I couldn't do anything BUT go inside the store and I told him "You guys are scam artists, rip-offs. I need to pay an important bill and you tell me unless I provide my most prized, personal information then I can't do what I want with the money I loaded onto the card. NO!" SO, he set it limitless. I called back and I was going to bite the bullet and trust the people then the gentlemen I spoke to this time tell me "No you can't change your mind." In other words it's set at limitless and I can't change.
I said "sir I have an important bill to pay. I need this money." "Well we can't change it." So I asked to speak to a supervisor, floor manager, whatever. On hold a long period of time, got hung up on. Call back, spoke with a lady. She said the same thing the second person said. These people are coached and train on what they need to tell people. Finally spoke to someone that was suppose to handle my problem and THEY DIDN'T.
LISTEN. DO NOT GET THIS CARD. FREDS, VISA, WALMART--whoever carry this name--NETSPEND card needs to pull away from them. I will contact every chain that sells this card, and if you've been got by NetSpend contact everyone you can so it doesn't happen to anyone else. NetSpend left a bad taste I'm my mouth and this taste I want out. Horrible business and I don't see why VISA or someone else isn't looking into their practice.
I have been a NetSpend user for a few months and had no issues. However, after trying to use their check deposit function on their mobile app, I had to call customer service. I was trying to cash my parent's Christmas check (drawn on a major financial institution) and had received a message that the writer of the check could not be reached. So I called customer service.
Once on the line with these folks, I began to get suspicious. To cash my father's check, the representative asked me for my father's birth date and his social security number. And this was asked by NetSpend customer service, even though NetSpend contracts the check-cashing service with Ingo. So I am not sure why a NetSpend customer service representative would be asking me this information. I did not give it to him.
I called back today and asked to speak to a supervisor. The representative put me on hold to see if a supervisor was available, and then the call was disconnected. Was it an act of God? Perhaps. Otherwise, I just wanted to caution everyone to be aware of what I have ultimately determined to be an offshore based customer service department for this company. There is no reason that they would need my father's birth date and Social Security number. Shame on you, NetSpend.
AUSTIN, TEXAS -- My claim should've been updated today. I talked to a representative. She said I should be credited for my dispute today. I've been waiting 20 days. I showed my police report verifying I was robbed at gunpoint and that my purse was stolen with all my cards and I.D. but NetSpend did nothing. I have my $1,078 Light bill to pay and I have rent I'm behind on. Can't you guys give me an update? I've been waiting long enough. The officer said I wouldn't have to wait this long because there's a report and they won't credit back my tax check. The IRS said NetSpend is responsible for crediting it back. That's $2,422.00 that was stolen.
FLORIDA -- I got card as gift only to find and that I was charged $5.95 for a month. I didn't even use it. I then tried to use the ATM and was charged a $2 fee plus $1 fee to check the balance. When I tried to call customer service I was charged $0.50 per call to check the balance and then I was charged $1 to use the card at a store to try to get the rest of the money and was charged $1 declined fee because I went over the dollar limit.
I believe this is a scam and they charge you for every transaction so that you would lose money and that's how they make their money. I will be contacting Wal-Mart where the card was purchased as well as the Better Business Bureau. I called twice, I was told the check would be sent to me for the remaining balance of $22 and then it went to $8 and was never sent. The check, now they say, I have to use it and then I will be charged $1 fee for that usage.
MANKATO, MINNESOTA -- I pre-paided at the gas station. Gas station put a hold on my account for $101, I paid $31.92 for gas. The money was supposed to be out back in immediately. Flash forward to 7 days later, I still haven't been reimbursed. I have called customer service on both ends and they claim the money was returned to me. When I talked to NetSpend they didn't care one bit and just kept repeating themselves over and over again. When I asked to talk to the supervisor she just put me on hold and never ever came back. This company is a joke and a scam. I will never get this card again!
ALBUQUERQUE, NEW MEXICO -- I wish I would have taken the time to read reviews about this card before I decided to put all my money on it. I purchased a card and when I put every dollar I had on it before I got back into my vehicle, I received a text saying my account was into the negative. How is they possible with a prepaid card??? Two charges were charged from a motel stay that I used this card to book the room and a totally different card was used to pay for the room.
I've been waiting since May 11 to get a response. Then they changed it to the 25th and now June 8. I've been given wrong answers, left on hold forever and totally had to deal with the worst customer service ever. Please if you value your time or money take the time to read the reviews. NetSpend is the worst company and the employees can't even speak proper English.
PHOENIX, ARIZONA -- The WU NetSpend card is OK, get your money fast. But when you call them they don't ever see a deposit than later on that day your money on your card. There isn't a certain time of day you can expect your money. The time you receive it is all over and is really an inconvenience especially when you need money. I'm going back to a bank, it's better. At least I know my money will be deposited a certain time a day and don't have to wait for them to deposit it at night, morning, afternoon.
DALLAS, TEXAS -- I purchased a prepaid NetSpend Visa from a local Family Dollar on May 7, 2015. I tried to activate the card online and was told it could not be activated and to call Customer Service. I called CS on May 8, 2015. I was told that there was a glitch in the system and it would be resolved within 24 hours. I was told to check back the next day. I called CS on May 11, 2015 and was told that the system showed my social security number belonged to a deceased person and that I would need to bring a copy of my social security card, drivers license and utility bill to a reload location and have them fax it in to NetSpend.
I took the information to Ace Check Cashing at 8 am on and they faxed the information to NetSpend. I called CS and was told it would take 4-6 hours. When I had not received a response and was still unable to access my funds, I contacted CS again on May 12, 2015. I was told to have the documents resent by a reloading agent so I again went to ACE Check cashing and they refaxed the documents. While I was there, the ACE employee pulled up the verification system and said it did not show my SS# was flagged as deceased. I called CS to verify receipt of the documents and was told yes and it would 4-6 hours.
After 6 hours I called by and was told the issue was I had mistyped my name when I tried to activate online. I was told it would be another 4-6 hours. At 8:36 pm I received an email stating that they were unable to read the faxed documents and I would need to take a photo and send them by reply email. I did this. I received a second email at 11:37 stating that they had received the documents and they had been verified but my account had to be transferred to another department.
I called the morning of May 13th and was told that I had an old account and that in 2008 I made a purchase for $11.36 but my card had a balance of $10 so the account was closed due to an outstanding balance of $1.36. I offered to pay the balance over the phone but they refused payment. The supervisor said they were escalating the issue and it would take 4-6 hours and the funds would be available. They also promised to monitor the account and called when resolved. I followed up with an email to provide written documentation.
At 4:45 I called CS again and was told that the issue was with the documentation department. I told them I had received an email from documentation saying that they had forwarded it to another unnamed department. The supervisor said they would escalate the issue to documentation, monitor the issue and have a manager call me back. I told again the issue was not with documents but with the department that handles charge offs. I was told that CS cannot contact that department or forward customers to the department. Again it would take about 4 hours. I again followed up by email.
When I had not heard anything again, I called at 7:45pm and was told by the CSR that the issue was my social security number belonged to a deceased person. I recanted the entire story and asked to be transferred to a supervisor. After a lengthy wait I spoke with a supervisor who said he was escalating the issue to both documentation and risk. I told him that I was told CS could not contact risk. He said "yes we can but they closed at 8pm so they would not be able to address the issue until the morning and it would take about 4-6 hours after they opened at 8 am for them to review and resolve the issue."
I told them that this money was needed for a payment that was needed Friday morning. I have repeatedly asked that the money be transferred to my open NetSpend account. I also repeatedly offered to pay the $1.43 by phone to have the money released. I informed him that at this point I was filing a complaint with the Texas Office of the Attorney General and the FDIC.