Netspend - Page 2

ARKANSAS -- THIS CARD IS HORRIBLE. I purchased a NetSpend debit Visa yesterday from local Fred's. I wanted to pay a bill online without using my own debit or credit card. This had to be my worse mistake which made me feel horrible all day. First I called to activate and the gentlemen which not one I spoke with--which I spoke with three--spoke any English which made it ten times difficult to understand. He asked for my date of birth, address, social security, and name. I IMMEDIATELY said "NO! I don't give this information out like that" which is why there is so much Identity Theft.

Anyways he said "well if you don't give information then I will have to set you as limitless" which I couldn't do anything BUT go inside the store and I told him "You guys are scam artists, rip-offs. I need to pay an important bill and you tell me unless I provide my most prized, personal information then I can't do what I want with the money I loaded onto the card. NO!" SO, he set it limitless. I called back and I was going to bite the bullet and trust the people then the gentlemen I spoke to this time tell me "No you can't change your mind." In other words it's set at limitless and I can't change.

I said "sir I have an important bill to pay. I need this money." "Well we can't change it." So I asked to speak to a supervisor, floor manager, whatever. On hold a long period of time, got hung up on. Call back, spoke with a lady. She said the same thing the second person said. These people are coached and train on what they need to tell people. Finally spoke to someone that was suppose to handle my problem and THEY DIDN'T.

LISTEN. DO NOT GET THIS CARD. FREDS, VISA, WALMART--whoever carry this name--NETSPEND card needs to pull away from them. I will contact every chain that sells this card, and if you've been got by NetSpend contact everyone you can so it doesn't happen to anyone else. NetSpend left a bad taste I'm my mouth and this taste I want out. Horrible business and I don't see why VISA or someone else isn't looking into their practice.

ARLINGTON, WASHINGTON -- This was the first year I used TurboTax. I opted to get the NetSpend card which was the worst thing I ever did. My money was deposited before a card ever came. After waiting and waiting I chose to call to find out where the card was. I should mention my phone was lost and I had to order a new one during this waiting period. My phone was set up with security features but it obviously didn't stop the crooks from getting into my personal information. I use my phone for everything. Including filing my taxes.

After calling NetSpend I finally got ahold of a customer service representative He told me I had to wait for the card and all was fine. He seemed confused and kept asking random questions over and over. I was unable to access anything online. After repeating myself several times come to find out my personal info was compromised and NetSpend allowed someone to transfer half of my tax return out of my account to someone else's account and also drain the rest from my account. My card was obviously intercepted and stolen. Within a matter of a weekend plus a couple days everything was gone.

I completed the necessary letter stating I never authorized anything nor did I ever even receive a card. Every time I call NetSpend to get info I get hung up on or told I can't speak with anyone. This is my money. Most banks issue a credit within 3 days. I am contacting an attorney, Visa, TurboTax, and the IRS. I have a serious illness and without these funds my life is in danger. This issue has cost me the loss of my moving deposit along with medical treatment. I am now out $2827.01 plus fees.

TurboTax shouldn't offer services to their customers. I have read thousands of reviews of the same thing happening. Someone calls in and wants to transfer funds to a 3rd party card and that doesn't raise suspicious actions? NetSpend clearly doesn't care. And it this point I'm starting to think it's inside operations that is giving out personal info. No banks authorize money transfers to 3rd party accounts without extreme caution and authorization. I am disgusted and will be filing charges and proceeding with a lawsuit. Not only that, I will make sure TurboTax dissolves their relationship with NetSpend.

TEXAS -- This by far is the worst experience that I have had from any company. 05/15/14 there was an charge on my NetSpend Card for $57.73 transaction in Miami Florida for gas and I was using my card at the same time in Orlando Florida which the two cities are 300 miles apart. And 05/16/14 there were 7 additional charges for gas totaling $580.57. I had always maintain possession of my NetSpend Card.

I called them on the 05/16/14 I when I seen the charges and reported it to the as soon I as saw the charges. The question that I had for the Customer Service Agent is how could they allow 7 gas charges to be processed on my card in a totally different city? And second question how could the company allow 7 different gas charges to process within an hour time. The company does not have a fraud system to check their customer spending trend? They don't protect your money!

I spoke with three different Customer Service Agents and they all advise that I needed to send a letter advising that I didn't authorize the transaction and advise that I haven't allowed anyone to use my card and advise that I tried to work it out with the Merchant. I explained to them that they have me filing a (courtesy claim) (Dispute) and not fraud claim.

I explained to them I worked for an bank and I know exactly what they are doing. They lie and tell ten business at first then after the 10 business days expire they then tell you they will dispute with the merchant or MasterCard which can take 60 days to resolve. But now I see why they don't protect your money cause they won't help you get it back nor refunded when they are the ones that allowed fraud to take place. They are scam, do not trust them. They got me with releasing you direct deposit 2 days earlier. I have place comments on my Facebook, Instagram, Twitter warning people not to use them.

SAN ANTONIO, TEXAS -- Do No Use Netspend! Our local grocery store now offers and promotes a prepaid Netspend Visa Debit card to purchase for $2.00, on sale for $1.00, and is reloadable for free only at the grocery store chain (otherwise, anywhere else, additional fees will apply). While it sounded nice and convenient, there are tons of fees involved even for as simple as a balance inquiry and customer service. Yes, even a fee to call customer service.

While I wasn't initially concerned with all of those silly fees, since I was only planning to use my prepaid card online for one or two purchases, it was the registration process to activate the card that just boggled me! First off, I did not like the idea of having to provide all of my personal information for a "prepaid" card that I paid cash for; but it also required my SSN! (It's not like I'm applying for a bank credit card, or buying a house from them!) So, apparently the system did not like my address that I entered, which was valid by the way. And therefore, could no longer register/activate my card online.

I had to call the 1-866 number provided, only to get a representative from another country (and provide ALL my personal information); in which I was very uncomfortable providing all of this in the first place... They insisted at this point that I had to provide proof by submitting a copy of my driver's license and SSN card either by fax or email.

I felt this was completely absurd, invades my privacy, and therefore I refused. Now my money is tied up on this Netspend card, and my only options were a refund by check (mailed to me - which would take weeks; mailed to my address that they felt was invalid!) or they could activate this card as a gift card that can now only be used in the affiliated grocery store chain, at the gas pump, or at restaurants (and fees still apply). Thanks, but no thanks! I will use my now "store gc" to purchase a Vanilla Visa gift card! This was ridiculous and just way too much personal information was needed for a prepaid card! I will NEVER use Netspend again.

LITTLE ROCK, ARKANSAS -- My husband purchased a Netspend card and loaded $40 on it for me as a little gift from the kids in June, after an employee at Walmart told him it was like a prepaid Visa, and the back clearly states "No hidden fees". Fast forward to November and I go online to register it for the first time, and it will not complete registration without my DOB and SSN. Umm not happening, however I got an email that I would be getting my permanent card in the mail. (This should count as some sort of account activity right?) It also says that the card would be usable though in a limited capacity without registration so I tried to use it and it guess what? It was declined, and I never received a permanent card either.

Hmm, now I am forced to call the customer service number, and they try to get my SSN and DOB again. I tell them I just want to activate the card so I can use my money. The guy on the line told me that even though I didn't activate the card and thus could not use the money yet, they activated the "account" when the money was added. I told him about trying to activate the card in Nov and receiving an email that I was getting a permanent card, yet never did and how that would be account activity. However, because I didn't complete activation because they never sent me a permanent card, they claimed it was an inactive account, and they started taking out an "inactive account fee" after 90 days of $6 a month.

So, Netspend holds the money that you add to the card hostage unless you provide personal information, then if you refuse to provide that info, they will fee you to death until all of your money is gone anyway. Apparently the customer service count on people not knowing how they operate and admits that the fees are how they make their money. They refused to refund the money on the "Inactive account" that they activated despite the card never being activated. If this isn't a horrible deal I don't know what is. They also charge crazy fees from every transaction apparently. So do yourself a favor and NEVER use them.

My husband's gift was totally taken by these cheats. Bonus: after 120 days apparently they totally deactivate your card even though it has an expiration date of a few years out and there is still money in the account that they are drawing from. Watch out SCAM artist have new tricks and Wal-Mart is carrying them along.

AUSTIN, TEXAS -- Purchased card, put 25.00 on it almost 2yrs ago. The card couldn't be registered online so I went back to where I purchased it and shows card still has funds and has to be activated. After several unsuccessful attempts to register online I called number associated with business and was prompted to activate card. The prompt said enter either last 4 digits of social or card number. I entered card number and was then sent to a live person. The customer service person I spoke to asked for card number then asked for last 4 digits social, which I said I would not give because they wouldn't have that since the card was never registered.

I was asked address (which again they should not have) I gave that was put on hold then was asked my social again. I declined and asked for them to activate the card and we can conclude our business. I was told I would be transferred and given my pin number. I ended up back to initial prompt. I called back and they wanted same info, I told them I just wanted to transferred to the line to get my pin. I was rerouted again to the first prompts. I called on final time went the through explaining what I needed to be done and this time I was told that there was a social security# associated with the card and that there was already an account set up.

I explained that is not accurate and asked for the number. I was told that that is confidential. I told them if that were true they wouldn't be talking to me about the account at all without that info. I told her I will NOT provide social and said I never made an account and I want this handled now. I was then asked to provide my CID. I asked why I provide my California ID # when I didn't when I purchased the card.

I was told that CID was not California ID but was ID listed for me which is Matrículate #, Consular Identification Card (CID) is an identification card issued by the Government of Mexico. I blew my lid and told her I know she knows I am not Mexican and as such I would not know that # and that I need a supervisor now because I know this fraud now. I was switched over and gave up after about 2hrs on hold.

I have had a dispute pending on this account for over a month. I was told that if this dispute is not resolved within 20 business days they will issue a provisional credit to my account while they continue investigating. I have called customer service to be told that they do not know anything until October 23. I sent emails as well - only to be met with a form letter stating the same thing. Well, today is the 23rd, I wanted to know what the status is, did they contact the vendor? Do they need any other information? Is a provisional credit to be given or no? I have sent over 10 emails - either I get a form letter saying it will be updated today - or they COMPLETELY ignore my emails. I called customer service three times.

First woman tells me to call back at 5:00 pm. Second woman tells me to call back at Midnight (they are closed at Midnight) then I ask to be transferred to a Supervisor. I was literally on hold for TWO hours. During that hold time - I called again on a different phone - was then told to call at 8:00 pm - no one has any info.

The supervisor finally picks up and tells me that there is NO information - and the credit may not even be given - depending on the circumstance. I said okay - what circumstances? She doesn't know and mumbles something about regulation - which I look up and it doesn't apply to my circumstance. She says, "I have to talk to the Dispute department." Okay - "how can I speak with the dispute department?" She tells me only through email.

I told her my emails are ignored and no one answers. She actually said. "That will have to be taken up with the dispute department." Unbelievable. I have read SO many complaints and lawsuits against NetSpend - I just wish I read them previous to doing business with them. This is a warning - DO NOT do business with this company - they are awful and frankly ridiculous.

MESQUITE, TEXAS -- I went to a Chase ATM on Dec 3rd to get money off the card for rent because I needed to take off a large amount that I cannot get with cashback. The ATM machine had an error when dispensing my cash, which caused me to not be able to receive my funds, but NetSpend still allowed the transaction to go through. When I called the number from the ATM machine, I was told to call NetSpend. I called NetSpend immediately and was told to send the receipt I received & I would receive a credit while the claim was being investigated. The receipt I received from the ATM states, "We're sorry, but we couldn't dispense your cash", which clearly states I didn't receive my money.

The receipt also showed it took $243 from my account, which is the $240 withdrawal, plus the $3 ATM fee. I sent the copy of the receipt to disputedocuments@Netspend.com as advised to do. As soon as I got off the phone with the NetSpend agent, I sent the receipt received from the ATM. I called the next day and to check the status & was advised a chargeback was sent to Chase and they were waiting on a response from Chase. I called the next day, which is today and was told my dispute wouldn't be resolved until January 2nd, which is a month later. WHY would it take that long? They have the receipt showing I didn't receive the funds, yet I can't get my account credited!

NETSPEND IS HORRIBLE AND WILL NOT WORK WITH YOU. I have stopped my money from being deposited onto the card with this horrible company! The management is no help either! I will not do business with them if I were you, because when situations happen that are out of your control, they will not assist you as they say they will do. You will just be out of YOUR Hard-Earned Money. Times are too hard to deal with a company playing with your money! DO NOT GET A NETSPEND! GO TO ANOTHER COMPANY!!! THEY ARE HORRIBLE!

LAVALLETE, NEW JERSEY -- I bought a card at a gas station after leaving Thanksgiving. Since it's Black Friday and all the sales for the holidays I wanted to get a Visa card since I don't have any other type of card. I put 300$ on that card at the gas station. I tried activating it online and it said I had 0.00$ on my card. So when I got home I called them, the guy asked for my social security number. I said, "No, I'm not giving that kind of information." He then said I can't use the card if I don't give it to him. I said, "Then how do I get my money back." He said that he can send a check and it will come in 7-10 days.

By then Christmas is extremely close and it really Doesn't make sense. I then called my dad in and the guy suggested that he should give him all my dad's information including the SSN. My dad said no. The guy said to call back when we make a decision. I called my mom. She said to look at the reviews to see if the company is legit. I did and all of them were horrible. But I took the chance since they already have my money that I need. I gave them my SSN. They then started making me write down random numbers. I asked what they were for and they said I have to send a picture of my birth certificate to that number. Now how sketchy is that.

I was so stupid to give them that number. For all I know they can hack me or what not. I'm gonna call tomorrow morning and try to get my money back. DO NOT GIVE YOUR INFO TO THIS COMPANY. I REPEAT DO NOT GIVE ANYTHING TO THEM!!!

AUSTIN, TEXAS -- I will never use Netspend service again, neither would I prefer anyone to suffer with horrible customer service and policies. The second week of October, I tried using my debit card that I rarely use for some gas at a local gas station. However my debit card would not work. That is when I called Netspend customer service (1-855-646-8848). I spoke with a representative the next morning and I have a screenshot of being on hold for an hour because they could not explain to me why my account was closed. All of my contact information is up to date but I received no call, no email, and no explanation.

I asked to speak with a supervisor number of times. Everyone ignored my questions. The customer service that day was so horrible I am forced to hold for hours speaking with representative after representative When told that I would speak with a supervisor my call had been transferred which put me back where I started after all that time wasted. Unfortunately my issue was not resolved that day. I lost an account with funds and no explanation, I lost a lot of time dealing with explaining the same issues, and mostly I lost my funds that were in the account.

Even though I was upset I verified my shipping address and the address on file with the 100th representative so they could ship my funds in the mail within 7-10 business days. It is now November 22nd 3 days before Thanksgiving and I had not received anything in the mail from Netspend rendering to my funds. As I said before a month ago, my information on file was up to date to my understanding because I called to verify the address and QA will support everything I'm explaining right now.

After speaking with the 4th representative I was informed the check had been sent to another state when I had called in weeks ago to verify the address. It seems I have to suffer because of their foolish mistakes. I am honestly frustrated and stressed with this issue. I've had way bigger issues that were taken care but as for Netspend, again, my issue is still unresolved. All of the reps sound computerized and my questions were completely ignored.

Since I had already been waiting for 2 weeks I have to wait 6 days from today before I can take time out of my busy day because of their mistake, to call them and say I don't know what, I'm a bit lost and felt mislead. After the 6 days I was told the check will be mailed to the correct address which will take another 7-10 business days. 10+10+6= 26 which will be the number of business days I will have to wait until my check, hopefully, arrives in the mail to the correct address.