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Netspend - Page 2

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1.3 out of 5, based on 109 ratings and
187 reviews & complaints.
Company Profile
Netspend
PO Box 2136
Austin, TX 78768-2136
1-866-387-7363 (ph)
www.netspend.com
customerservice@netspend.com
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The Bad Reviews Trump the Good Ones
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- I decided to do direct deposit with Netspend because a lot of my family members used it. But when I tried to activate my account, they said I had to have a proof of address and my social and identification card. I specifically told them I didn't have a proof of address because I recently moved and still lived with my mother. The representative told me to just write down on the paper and it will be fine. I know I should have known better because it didn't sound right. There's always complications when you have to get your money. But I called the next day and my account still wasn't activated. Because I didn't have the proof of address.

They send you out a card. With your address on it. And your name. Why would they need a proof of address? Most people would have said hell no to sending out their personal information. I just want my money. And if you don't send the information in, they send it back to your employer and that could take a week. That's a week that I don't have. Honestly, I'm not going back to Netspend after this. They can kiss my ass. I don't like banks which is why I went to them. But I am so done with prepaid cards. I wanted to curse way more than I did. Like it's annoying.

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Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SONORA, CALIFORNIA -- I don't like that I had to give my SS number to a cashier from Western Union with Netspend. My dad sent me money so Western Union decided to use this company so they can upload the money to a debit card. I transferred part of my money to my bank but the stupid card declined the rest of the amount. Fortunately the rest was only $26 dollars. Then I found that there is a fee to cancel your account with them for $5 dollars. The business B should cancel their company. I am going to report this business. They are bunch of theft.

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Great Experience for the Last 6 Years or So!
StarStarStarStarStarBy -
Rating: 5/51

SAN ANTONIO, TEXAS -- I have received my direct deposit via Netspend, for years now. In the 2 times I lost my card, I was grateful to have it immediately replaced with a temporary card, as I waited for the one with my name to come in the mail. Very convenient! I have not experienced the negative issues I see written here, but I will say, I would have never taken the time to write this, had I not stumbled upon this site. I often (shamefully) don't take the time to write positive reviews on the many positive transactions I go through on a weekly basis with businesses.

Even though I have a "traditional checking account", the perks of my Netspend card have kept my business! I do & I have recommended Netspend to others. To all that have had poor experiences with them, I hope your issues have been resolved!

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Seems Like a Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- I had been waiting for my HSA debit card to come in the mail for over a month and within a few days I got notice from my bank that it was coming. I received a NetSpend card in the mail which I assumed was the card I had been waiting for as it had my information printed on the card and just had an activation sticker.

I called in to activate it, but the prompts became strange until after typing in all of my personal information, it said there was no money on the card and the automated system was asking for my bank account information. I knew then I was ** up big time. I reported the card stolen to have it "deactivated", but I don't think this is a legitimate company even though the card looks real and has Mastercard logo on it. Don't get scammed like I did!

Company Response 08/03/2017:

Thank you for your feedback. We regret to hear about the issues you experienced with your account. If there is anything we can do to assist you, please feel free to contact us at social@netspend.com. Thank you, NetSpend

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Worst Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- For the second call, I had told them to delete my information from their system. And they had told me to tell them what's the address where we can send you a refund check?! I said no, I'll go back to store and I'll get my money, don't worry where you need to send a refund back to my mailing address. This Netspend I've never aware of, or use it before. So no I'm not going to tell you anything or send anything to them! Such a FRAUD!

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Netspend
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- When I had called Netspend, I was asking them to activate the card. Randomly they asked for my identity and where I lived? I'd already think something fishy, so I continuously asked them to activate the card, they replied, "First we Need you to send the document for us to activate your card!?" Seriously?! No thanks! Rather I'm going to get a prepaid card instead of debit, I rather have legit bank card instead of this full of crap! Such a scam! Never trust who constantly asked for your identity or where you lived...

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Negligent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO -- Please avoid NetSpend, they are negligent. I can't reconcile accounts, CSV files are incorrect for accounting software. Their phone system doesn't work. It bounces you out and hangs up on you. Their reps are useless and provide incorrect information. Their card is very expensive to run! You can't get money off the card once it's on there. I've reported monetary bugs in their interface which haven't been fixed 6 months later. Please just go with a Chase Liquid or similar until you get a real bank account.

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Beware of Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS -- They won't refund any fraud charges. They refuse to reopen an account after there is fraud on your account. Then to get the rest of your money on your card takes 6 to 8 weeks for them to issue a check. This is crap!!!

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Thiefs
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- Do not buy this card or load money on it unless you like to give away your money. They charged me $5.50 to take cash out of atm, $2.00 for a every debit transaction, $1.00 for every credit transaction. I loaded it with $200.00, made 7 transactions totaling less than $100.00 and they charged me over $15.00 in fees. I took the remaining money off and threw the card in the trash where it belongs. It should be illegal what they are doing. Oh and if you have the card for a month there's a $5.95 monthly fee.

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Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- On December 2017 I purchased few cards as gift cards as I usually do. Unfortunately I purchased five cards from Netspend, all my friends were going crazy because in order to activate them they have to provide their personal information. So far I received two of them and I have been going through hell. I have to wait at least 1 hour for a supervisor just to activate both cards without a pin number. I will not buy these cards again. Customer service is horrible...

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