AUSTIN, TEXAS -- I received a VISA gift card from a friend. The card was issued by NETSPEND and requires activation before use. I attempted to activate this card online, but they require personal info such as birthday and Social Security Number. I am very reluctant to give this information to anyone, especially for a GIFT CARD activation. So I contacted the company and they kept insisting that it's a Federal Law that requires this information to be collected. I asked the representative to give me more information on this "Law" but he couldn't and kept saying it's the law.
So I finally told him that I will be calling the Texas Attorney General's office to find out more about this law and to complain about NETSPEND and he finally agreed to activate my account without my personal info. But the card is activated for limited use, which means that I have to physically go to a store to purchase things, and I can't do any online shopping...and that's just fine with me!
DALLAS, TEXAS -- Got what we thought was a debit card for 83 year old mom. She tried to activate but they want ALL your personal information. She was so confused by them after 3 hours on the phone she dropped it in trash. Sister called month and half ago to get money back minus fee. Said they would get another standard debit card in mail in 1 week. Month later nothing.
Today I'm talking to Wilbur?? He doesn't seem to understand English very well and who said it would $5.00 fee to get our money back (in addition in $3.95 fee up front on purchase). So I'm Pretty sure nothing will ever come of this other than losing $53.95. WALMART should be ashamed to put this company on the shelf, but then they have a history of screwing their customers.
TX, TEXAS -- These people are criminals, do not deal with them. Keep your money in a sock, it will be better. Absolute shame. These people prey on people who need some sort of debit card. I bought one for my wife to buy a Christmas gift with and, well lets say I got ugly with their representative. I'm sorry for that but if you work for criminals it's going to happen. If there was a zero star for gross I would use it.
AUSTUN, TEXAS -- Very poor support. I made a mistake thinking Netspend was a gift card and bought 4 of them loaded with $100. I tried to activate them over the internet but the location was not working so I used phone activation. I gave the information for all four to the person on the phone and they only activated ONE!!! Further phone contact to try and correct the problem brought no action after several tries. I finally gave up and shredded the unactivated cards and and would give them ZERO Stars if that was possible.
CONCORD, NEW HAMPSHIRE -- I started using NetSpend since 11/01/2016 and December 22nd. They use 99 cents in California then they use it again last month and now I'm waiting for my check and it didn't come in like it should've be in my account on the 1st of this month and it is not on my card at all. They owe me $839. That is how much I get on ssdi and I'm disabled.
DALLAS, TEXAS -- I purchased a prepaid NetSpend Visa from a local Family Dollar on May 7, 2015. I tried to activate the card online and was told it could not be activated and to call Customer Service. I called CS on May 8, 2015. I was told that there was a glitch in the system and it would be resolved within 24 hours. I was told to check back the next day. I called CS on May 11, 2015 and was told that the system showed my social security number belonged to a deceased person and that I would need to bring a copy of my social security card, drivers license and utility bill to a reload location and have them fax it in to NetSpend.
I took the information to Ace Check Cashing at 8 am on and they faxed the information to NetSpend. I called CS and was told it would take 4-6 hours. When I had not received a response and was still unable to access my funds, I contacted CS again on May 12, 2015. I was told to have the documents resent by a reloading agent so I again went to ACE Check cashing and they refaxed the documents. While I was there, the ACE employee pulled up the verification system and said it did not show my SS# was flagged as deceased. I called CS to verify receipt of the documents and was told yes and it would 4-6 hours.
After 6 hours I called by and was told the issue was I had mistyped my name when I tried to activate online. I was told it would be another 4-6 hours. At 8:36 pm I received an email stating that they were unable to read the faxed documents and I would need to take a photo and send them by reply email. I did this. I received a second email at 11:37 stating that they had received the documents and they had been verified but my account had to be transferred to another department.
I called the morning of May 13th and was told that I had an old account and that in 2008 I made a purchase for $11.36 but my card had a balance of $10 so the account was closed due to an outstanding balance of $1.36. I offered to pay the balance over the phone but they refused payment. The supervisor said they were escalating the issue and it would take 4-6 hours and the funds would be available. They also promised to monitor the account and called when resolved. I followed up with an email to provide written documentation.
At 4:45 I called CS again and was told that the issue was with the documentation department. I told them I had received an email from documentation saying that they had forwarded it to another unnamed department. The supervisor said they would escalate the issue to documentation, monitor the issue and have a manager call me back. I told again the issue was not with documents but with the department that handles charge offs. I was told that CS cannot contact that department or forward customers to the department. Again it would take about 4 hours. I again followed up by email.
When I had not heard anything again, I called at 7:45pm and was told by the CSR that the issue was my social security number belonged to a deceased person. I recanted the entire story and asked to be transferred to a supervisor. After a lengthy wait I spoke with a supervisor who said he was escalating the issue to both documentation and risk. I told him that I was told CS could not contact risk. He said "yes we can but they closed at 8pm so they would not be able to address the issue until the morning and it would take about 4-6 hours after they opened at 8 am for them to review and resolve the issue."
I told them that this money was needed for a payment that was needed Friday morning. I have repeatedly asked that the money be transferred to my open NetSpend account. I also repeatedly offered to pay the $1.43 by phone to have the money released. I informed him that at this point I was filing a complaint with the Texas Office of the Attorney General and the FDIC.
AUSTIN, TEXAS -- Good morning! My name is ** and I am a Connecticut native residing in Huntsville Alabama. I hope my email reaches the recipient and their interests in the riches of good health and happiness. My reason for this correspondence is to make an attempt to alert consumers during the holiday season about a company that does not stand by their product and has internal issues as it relates to security and safety of your personal funds and or money. I have become a victim and want to empower others before they get duped like my wife and I have.
On October 27th and 28th I purchased two prepaid NetSpend load packs from Walgreens in Huntsville Alabama. What my wife and I did not know prior to paying 307.80 for both cards was the fact that we had to request a debit card from NetSpend to load the funds onto. Once I paid the 307.80 I had to wait a few days for the debit card to arrive to my place of residence. I received the NetSpend debit card on Thursday October 30th, 2014 and proceeded to call the NetSpend number listed to load the 300.00 onto my debit card. The 7.80 were fees for the purchase of both cards.
What would happen next would truly and literally blind side my wife and I. Both cards were already loaded onto another NetSpend account without our authorization. NetSpend has chose to implicate the customer in having to do something with the theft of these cards. What I have gathered from this incident is whoever has stole this money has to be an internal employee of NetSpend. An employee within the Mid Level or higher management team who can oversee any and all inquiries of issues of this magnitude and nature.
I have spoke to an employee of NetSpend named **. Mr. has informed me my money has been loaded onto another NetSpend account and there is nothing he can do concerning this theft of my funds. I was informed to contact the Huntsville Police Department concerning theft of funds with an online banking company. The person who can steal this funds would have the capacity to control all avenues and areas of the investigation process without being considered a suspect in the theft of funds of their customers.
I have filed several complaints and have contacted businesses who partner with NetSpend to inform them of what has happened to my money and the stand the company has not chose to take. I have emailed several departments within the NetSpend umbrella and one employee continues to be the only person I can speak to and make contact with. Mr. has more or less informed me my money has been stolen and has been applied to another account within the NetSpend accounts.
My question was why can't you suspend the account the money was loaded on and proceed to inquire to the person owning the account how did he come into possession of another customer's money and or funds. When one person is privy to all avenues of the investigation process of funds stolen one would have to make an informed decision to believe the person stealing the money can very well be the same person managing all avenues of the investigation process. I was told no matter who I contact within NetSpend all communications will be reviewed on his desk.
I am urging all who will listen to inform consumers of this practice before they experience what my wife and I have experienced. My wife and I were traveling to Connecticut to see our oldest son and spend time with family. This has been very stressful on my beautiful wife and I. We do not have 300.00 just to blow in the wind.
I am saddened the company would take the standpoint and implicate me. Please ensure all of your consumers are aware of this companies practices. There is no constructive way for this money to have been stolen other than a NetSpend internal mechanism having the ability to cipher the funds without the customer's authorization and or approval.
NetSpend is a subsidiary of TSYS of Columbus Georgia. I have contacted the offices of Mr. ** and his subordinates concerning this very deceptive scheme taking place within the scope of his NetSpend Company. I have filed a complaint with FBI Internet Crimes Complaint Center, The Texas Watch Consumer Outlet, The Texas and Alabama Attorney General and still working on other avenues to uncover this very deliberate and organized scheme against consumers of NetSpend and or their business partners.
Thank you for any and all consideration to inform customers prior to purchasing this prepaid load pack. Please do not allow your consumers to experience what I have been dealing with since the 30th of October. I cannot sleep, eat or think straight knowing somebody can simply take your money and there is no cause and or action you can take to recover your funds.
AUSTIN, TEXAS -- Today I received a unsolicited letter with a prepaid MasterCard and I do not have an account with them nor did I reply for this card. Also, the letter doesn't say that I requested it whatsoever. Something is very fishy about this as I believe that is a scam and will not fall for it.
I have had NetSpend for a few months now. With the economy I do not trust banks, so I was refuse to take my checks to a bank. I have been ripped off not once, but twice by a huge banking corporation and honestly was a bit standoffish about using NetSpend. Being a tattoo artist, I was making too much money to carry around in my wallet and after having my house robbed about a year ago, I don't trust leaving anything too valuable in my home.
I was talking to one of the artists I work with about giving him some money to put on his card so that I could order this really nice tattoo machine online. He pulled out his wallet and showed me his NetSpend card and said "Why don't you go buy one of these from HEB? They are like $5 and it's free to put your money on them. I've had mine for about 2 years and have never once had a problem."
So during my break I went to go buy one and was actually disappointed at first when I found out that any transaction would cost me money, but then I was offered one of the spending plans that is only a little over $7 a month (which honestly is not that big of a deal). They have to make money to stay in business. I was more happy with that plan.
I then created my account and found out all of the great things that a lot of other banks never offered me. Like you have the option of receiving a text message every time there is money spent on your card. I thought it would get annoying but it's actually reassuring. It literally tells you what time, where, and how much was spent. So if you are actually able to track your card down if you really wanted to. The texts come in immediately after you swipe the card. Also you are given an option of free direct deposit, which most banks charge you a fee for.
The company also gives you an option of free bank transfer, which is awesome because if you have a bank and you have money there, but you want to use your NetSpend card, there you go. Honestly the main problem with the bank I was going with was that my card would get stolen, and I'd be in debt even though I reported it stolen the moment it got stolen. They would still allow my account to be open. NetSpend deletes the card as soon as you call them.
Also I love that you can't possibly get any overages. That saves me a lot of money. Sure I don't have extra money that isn't mine to spend if I need it, but I don't get into debt. There are a lot of great things about NetSpend that I haven't mentioned, but you get the point. I feel safe with NetSpend mainly because of the texting option. I don't think I will go with another bank as long as NetSpend is around.