Nordstrom Consumer Reviews - Page 2

NEW JERSEY, NEW JERSEY -- I used to love working there but now I feel pressured and Afraid to lose my job. I feel like I'm being forced to choose between working at Nordstrom forever and following my dream of Pursuing a career in the medical field. Before I started I did a lot of research on the company and one of the main things I heard was that they are very flexible and it's a great job for college students. I've been full time flexible since I've started but I need to go back to school and do something bigger in my life.

I thought I had it all planned out and I would be able to work there and go to school at the same time but all of my hopes were crushed when my department had a meeting where the managers said we all have to be full time flexible by June or we will move down in a list and end up being fired.

My manager is already very do controlling as it is, giving us long closures at the end of shifts, talking to us in dehumanizing ways, telling us if we go to Human Resources and complain we've "pulled the trigger" and since they go back and tell her everything we say we ultimately "shoot ourselves in the foot".

We're all miserable when we see her at work and dread even showing up to work. The goals aren't impossible depending on the time of year, but we are also expected to open one Nordstrom account a day and do stock work (which we do not get paid to do because we work on commission).

There's so much pressure I'm becoming very stressed out. It's like pulling an arm off just asking for a day off even for a family emergency. I feel like I'm stuck because I would love to continue working at Nordstrom and move up within the company but I do need to get steady career. I'm just very upset and confused.

HOUSTON, TEXAS -- Nordstrom being considered one of the best companies to work for has to be a paid for advertisement, unless they are referring ONLY to employees involved in new store openings and new-hire orientation. Nordstrom does a lot of new store openings and spectacle new-hire orientations, so those people have secure jobs, but for those who apply to work in these new stores, your job is NOT secure. The public is being fooled into thinking Nordstrom is creating jobs. They do these bid production new store openings but what you don't know is after the big circus employees are cut and back into the unemployment pool.

Nordstrom company is all smoke and mirrors and those that report it as being a good place to work do not have the facts. This company is definitely not a job to base your future on, or even base your week on because you can be easily fired with only 2 seconds notice, if that. It's like project runway - one day you're in and the next day you're out and they don't bat an eye about it. Working hard and giving your all because you believe in the rumors that they are a good people business will only cause you great disappointment in the end, because humble and considerate they are not. You are a workhorse who could be put down at any given moment.

This is not a job you take if you are needing a job for survival. This is a job you take ONLY if you can afford to be unsuspectingly let go. This is 100% one of those jobs you take only for the discount or as a supplement. Regardless of your great worth ethic and years invested in the company, you are disposable. Even if you reach the 2 year mark and make All-star, you should still have a backup security plan because a slip in sales could mean an instant layoff for even those who feel they have seniority.

I have silently witnessed new hires come in grateful to find a job in this bad economy only to be unsuspectingly fired 1 month later and sometimes even shorter than that. Do Not take this job seriously because they do not take you serious. If you accept an offer never stop looking for something else, and do not feel obligated to give a 2 weeks' notice.

After 2+ years of service I wasn't given any notice, just a quick sob story about their failing sales goals and how sad they were to have to fire people. As if cutting my small salary instantly without notice was going to solve their financial woes.

This is a HORRIBLE, SELFISH company to be mistreated by. There's a lot of mistreatment in the world of retail, but this company is just low-down and devious. Their excuses for layoffs are heartless. Never accept a job with this company, unless it's in new store openings and new-hire orientation, any other position is a scam.

My daughter found a pair of shoes she wanted for her B-day and they did not have them in her size so the salesman said "No problem, I can order them for you and have them shipped to your house in 5-8 days." It was Nov 19, 2009. I paid cash and received the shoes on Dec 3rd.

My daughter opened the shoes and screamed - they were used shoes mailed from a Nordstrom in Texas. I took photos of them. They were also the wrong color and size. The shoe box was correct, but someone took it upon themselves to cross off with a pen and handwrote BLK/SVR and crossed out the size and wrote in 7. There was no return receipt or return postage info. There was no tissue paper in the box ~ just used shoes. I know this sounds funny or whatever but it's not.

I called the store and ** said he was busy and would call back. He did 4 hours later and said the shoes we ordered are all sold out across the USA. None available. Meanwhile I spoke to customer service and ** said she would get them for me but they are full price (double what I paid), I said "no thanks". Finally, I spoke to ** in Seattle and she said ** would sell them to me at the sale price and they would come from their Cherry Hill NJ store. By then, I had had enough of the mean attitudes so I mailed them back to the Palm Beach Gardens store to the manager **.

I don't know if I will ever get any response or my money back. I don't want a gift card, I wanted a check because I don't want anything from their store. I hope this helps anyone that wants Nordstrom to mail them anything! Buyers Beware!!!

LOS ANGELES, CALIFORNIA -- After finding out some of the UGGs authorized dealers were running promotion. I called Nordstrom customer service for a price match, they promptly did the price match after verifying the competitor's website and helped me put in the pick-up order at Westside Pavilion Nordstrom.

After 2 days of waiting, I checked my order status with a customer service online. She told me something was wrong with the system, so the store never received my order. After she spoke to the store directly, she told me my order is ready to be picked up.

When my husband and I showed up at the store to pick up my order, the manager of women's shoes department refused to give them to me at adjusted price. I told her it was an order I placed with the customer service. She simply told me they don't do ANY price match on UGGs. I asked her if this is written anywhere in their price match policy. She told me it's not written anywhere but the store policy is that no price adjustment on UGGs. She further told us if any other retailer is selling UGGs at a discount, most likely they are fake.

I showed her my Nordstrom.com order confirmation, but she still would not honor the adjusted price shown on the order confirmation. She told me that I have two options: (1) Pay for the full price and then I can pick them up; (2) Go to the price match website and purchase potential fake UGGs at my own risk. She did absolutely NOTHING to help us with our order, plus her attitude was HORRIBLE. I was totally shocked I was being treated like that in a Nordstrom which was best known for their customer service.

Then I immediately called the customer service again, and they said they'll recreate the order and ship them to me instead. She also apologized to me about what happened in the store though it was totally not her fault. I also filed a complaint toward the manager while I was talking to the customer service, but did not tell her about the entire situation in detail which I probably should have done.

The next day, we went to the store to file a complaint hoping the store can take this matter seriously. The store manager seemed quite supportive to the other manager's decision. I also told the store manager about her bad attitude, she told me she'd look into this, but I am not so sure what will be done. I'm writing a complaint letter to Nordstrom. Hopefully, the corporate level can do something about this.

SOUTH COAST PLAZA, CALIFORNIA -- I was attempting to return a brown sport jacket to the Rack in Costa Mesa, CA. I had the original sales slip and the sales ticket item that was attached to the jacket. The very nice cashier said she didn't recognize the brand name (I picked it up at their closeout rack) and she called someone over to check it out. Note: I figured the jacket was a return because the sales ticket stated that the jacket was altered and thus marked down 30%. She kept the receipt and I asked that she page me when they found what they needed.

After approximately 20 minutes I went back to the cashier and another lady showed up and said it wasn't their jacket. Well that was interesting since I only buy my things at that store which included that jacket. Then a young black fellow in baggy jeans showed up (nasty) and said he was in charge of loss prevention (got to be kidding) and stated their camera records showed that ticket did go with a brown sports jacket but a different interior lining.

I replied that sounded weird however, I buy a lot of clothes there and if asked if he could show me the tape or at least tell me the brand name of the item they were referring to and I'd go home and recheck things. Perhaps I made a mistake. He responded that he saw all HE needed to see and refused both of my requests.

I said that was unacceptable however asked for my receipt back and I would go to small claims court and subpoena the tape to figure out what the heck is going on. At this point, the clerk said they lost the receipt. Now I'm saying to myself "is this some kind of joke?" I then asked them to put something in writing acknowledging I had a receipt that they lost and they refused to do that.

They then told me to leave and I said NO - not without giving me back what I gave you (my receipt) or a note stating what transpired. They then called the mall security who asked me to leave. Nice security named ** who was just trying to do his job. I asked him if he would call the police since I wanted a police report to be filed against Nordstrom's theft of my receipt.

He advised me they wouldn't come out for that and I should contact their customer service. I am writing to Blake W. Nordstrom (CEO) in Seattle to see if he approves of this treatment. All this for a $140 jacket. I am not poor so I really didn't care about the money bit, I do care about how people are treated. I gave up at this point and gave the jacket to a homeless fellow standing by the freeway exit looking for change. He was happy so all was not lost. Whatever happened to customer service?

MENLO PARK, NEW JERSEY -- My wife surprised me with this beautiful North Face Down jacket for our 18th wedding anniversary present. She purchased it at Nordstrom in Short Hills Mall NJ. I was so happy. I tried it on, fits perfect. I took all the tags off and threw out my gift receipt thinking nothing of it not thinking that this jacket is defective. I was so excited to wear my new jacket; I wore it to my company Christmas party. I took my jacket off and my wife noticed big clump of feathers all over my black sweater in my hair and on my pants.

The next day I returned it to Menlo Park Mall in NJ, closer to my house. Sales associate asked for my receipt, I told her that I threw out my receipt and didn't have my tags for it. Sale associate told me that after inspecting the jacket, she can't take the jacket of exchange because I didn't have my receipt.

Also she replied that she sold North Face jacket for the last 4 years, never saw a North Face jacket have feather pulling out like this jacket, that this jacket might be a "counterfeit". I guess Nordstrom selling counterfeit North Face jacket? Who really keeps their receipt after trying on a jacket and all the tags after 4 days? Paid $245 for this jacket now I'm stuck with a defect jacket. SOOO ** OFFF!!!

DALLAS, TEXAS -- Nordstrom used to make one of the better dress shirts. They had shirt tails that were long enough to stay tucked in. I just bought 6 new Nordstrom (brand) shirts and the shirt tails are extremely short. Obviously they've changed the product, probably trying to save money by using less material. I tried to return the shirts and they wouldn't take them back because they'd been laundered. Like some is going to wear them without laundering them first. That would look tacky with all the creases from being folded.

So I went to Nordstrom.com and added a review for the shirt. It didn't get published. I went back a week later and wrote another review. It didn't get published. Obviously, that's how they keep the high ratings on their website - they don't publish the negative ones like mine. From someone who used to be a loyal Nordstrom customer, I will never shop there again.

PORTLAND, OREGON -- I've shopped with Nordstrom for years and am curious how many other women have noticed that it is rare to find anyone over the age of 30? Customer service is horrible, help is pretentious and unconcerning! Seems as though there's a connection. I loved going into different departments and seeing various age groups working. The beautiful older woman who gave you hope. Is this not real life? Working and communicating together? I will not buy anything from them and I will be watching other department stores. My friends agree as do my beautiful young three daughters as they too will age! Get real Nordstrom!

PARAMUS, NEW JERSEY -- The Nordstrom store in Paramus is low class from the minute you walk in the door. It's the usual pushy and irritating salespeople following you around till you make the way too high-priced purchase. It seems most of them work on commission only so they're not looking to help you, they're looking to help themselves. The shoe dept. is a mess and the handbag dept. is even worse. They treat their stuff like crap then expect you to pay top dollar. Now I can see why there's no expertise and organization, what a dump. And from what I've personally seen the salespeople look like white trash, sad.

DFW, TEXAS -- Ordered and paid for shoes and they arrived a few days later the wrong size even though the receipt had the correct size listed on it. Returned the shoes to the store and ordered the same ones again. 13 days later with no shoes still I called and they say the order was "cancelled" in the system and they didn't bother to notify me. I asked if there was any compensation for messing up my order twice and they said no they don't offer anything but they'll try again to order the correct shoes. Weeks after paying and I don't have the correct shoes and they couldn't care less about customer satisfaction because they have my money already. We'll see if I ever get the correct ones!