Nordstrom Consumer Reviews - Page 3

CANOGA PARK, CALIFORNIA -- Ongoing lack of customer service in cosmetics. Everyone is always new and unfamiliar with their product. Computer errors (your charge slip computer generated code and description does not match item sometimes) led to absolute awful service on a return item.

I was assured the computer doesn't lie and of buying the product at another store. I was also accused of getting it for free and trying to return it. St John department overbearing and accused me of shortening a belt that I had just purchased the day before. A salesperson finally stepped in on my behalf assuring the manager it was not shortened.

Did I get an apology from the salesperson (the manager of the department, **? NO. What happened to the customer is always right? Nordstrom used to pride itself on customer service and customer loyalty. I felt treated like a criminal. In the past, I was a VERY good Nordstrom customer even having their Visa card. Now I shop elsewhere and can hardly wait for the new Neiman Marcus to open in my area.

SAN FRANCISCO, CALIFORNIA -- Nordstrom is the best store to shop in because they have the best return policy. :) Once I bought an expensive pair of purple classic UGG short boots and like within a month there was a gaping hole in the back. I had lost the receipt, I went back, and they gave me a new pair. They completely understood because UGGs are expensive. Nordstrom is very fair. Most of the time you need a receipt but even if you have worn something and then become unsatisfied with it they will let you return or exchange it. Nordstrom is very reliable :)

PLEASANTON, CALIFORNIA -- I went out to look for a new wallet at Nordstrom in Pleasanton, CA. After browsing their very limited selection my brother and I noticed stares from the sales people and soon after security showed up and began watching our every move. These jerks actually thought I couldn't afford to buy a $75 wallet. Their actions and inability to treat people with equality has led me to write this complaint. I will never shop at Nordstrom again and have informed all my friends and family of my horrible experience as well.

ANCHORAGE, ALASKA -- I moved recently from a hot, humid climate to a cold, dry climate. Needless to say, my skincare routine needs to change. I bought a moisturizer from Philosophy, thinking it would be perfect. But it was just NOT working and after a week of being miserable, I returned it. I HATE the thought of returning cosmetics, but I am so glad the salesperson understood my problem. She gladly did a return and even gave me a few samples of things to try to see if something else would work. So glad to have understanding SA's!

94109, CALIFORNIA -- I just got back from San Francisco visiting a friend. I wanted to get some fuzzy slippers for my mum back at home, so at the last minute I decided to go to Nordstrom's. I was pleasantly surprised. Initially I was shocked at the madness of the shoe department, but after asking someone for assistance regarding slippers, I had the best customer service. The woman deserves a raise. I left with a smile and a pair of great slippers for mum.

SEATTLE, WASHINGTON -- I was confident that your store had quality products that it was selling its consumers, but I found out that it's not as true as I thought. I bought a pair of pants and 2 shirts at your store in Seattle. Both shirts ended up coming apart at the seams and the jeans ended up shrinking when I washed and dried them according to the directions. I am very disappointed and I would expect that somehow you will reimburse me.