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Office Depot Inc Consumer Reviews - Page 3

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Electronics Return Is Non Existent, but You Aren't Informed at Purchase.
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I purchased a 7 inch flat screen TV for use in our home. At the time of the purchase, the clerk placed a wide red piece of tape over the box end which read 14 day return policy. What was not clear, is in smaller print, it reads no refunds, only exchange value allowed.

I got the TV home and the volume was not loud enough for our use. I packed it back neatly and promptly took it back to the store. When I entered the store, that day's clerk intercepted me and immediately stated was I aware that I could only exchange merchandise, that refunds are not allowed. (It is clear that this is a frequent problem as the clerk was more than prepared to advise me when I came through the door.) I read the tape more closely and told him my dilemma. He simply restated the store policy. I have learned my lesson, and will not buy anything electronic from this sleazy operation again!! BUYERS BEWARE!!!

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They MAKE You Buy What You Really Don't Need!!!
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Just spent the whole day visiting Office Depot, Office Max, Staples and Wilson Jones/ACCO in retail stores and/or on the web. The company I work for uses the 8-Tab Insertable Dividers (Avery's item# 11102 or similar) when creating files for our clients. Once that client is gone it is re-used for a new client. So we don't need to purchase new dividers. We just need the paper label tabs that are inserted into the divider. NONE of the retailers, including AVERY, will sell those label tabs separately. THEY MAKE YOU PURCHASE THE DIVIDERS ALL OVER AGAIN, JUST TO GET THE PAPER LABEL/TABS.

This is a waste of product. And because with today's economy, our budget and my job is now hanging on, on a daily/weekly basis. Now is not the time to try to bilk your customers for every penny. I am trying to do a professional job. And, I don't believe I am asking for too much when asking the manufacturers to provide product they already make, to a demographic that needs it.

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Lied to and Stolen From
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I purchased the product "Media Now" after talking to one of the sales associates about its compatibility. The product would not work with Vista on a 64 bit system. I took the product back and told it could not be returned because I might have made a copy of the program and that it was against the copyright laws.

I filed a complaint with the company and was told the same thing by one of their managers. I researched the copyright laws and there is no such law. If there were no software could ever be returned and many companies will take the program back if they don't work. It is simply Office Depot's policy to assume that every customer is a thief. That is their privilege, but they should be upfront about it and not lie to their customers.

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No Copy of Receipt
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Talked to an Office Depot representative and sent all the necessary information (card no., date of purchase, store no., register no., amount, item, etc.) and received a call back saying the copy of my receipt would be send via email in the next day and a half. This is a receipt to send to HP for a malfunctioning printer in order to get a refund from HP.

It is now three weeks later and I have not gotten the receipt. I talked to a second company representative in the receipts dept. who checked the records and said I had given the wrong email address, which I corrected and she said she would notify the original representative of the change. I did get a message from a team leader of representatives saying he/she was sorry I had had a problem. I emailed back a note and received a reply that this person was out-of-the-office. I have since sent two other emails and didn't receive any response.

Guess I'm stuck with a HP printer which doesn't work bought last Dec. but I can't get the necessary receipt to get a refund on it. This is only half of the story, the rest involves a replacement printer which also malfunctioned. So much for HP and Office Depot. Guess another commentator was right -- just part of the economic downfall.

Resolution Update 09/06/2009:

I pitched the all-in-one in the garbage in an act of closure.

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Office Depot Mail in Rebate
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On February 11, 2009 I purchased a computer from Office Depot. On Sunday February 15, 2009 it was advertise in the Sunday paper for $70.00 less than the price I paid of $392.19. I called the store and was informed to bring the receipt of the purchase. At the store I received the paperwork for the mail-in-rebate. I mailed in the rebate.

The Mail-in Rebate Center has a "process" which you are requested to used to check the progress of your rebate! I followed my request. After sometime my request was "approved" and check #** was mailed to me on 03/24/2009. After not receiving the check in the mail and a check of my local post office that related mail service delivery of 03/24/2009 mailed within the USA should have taken no longer than 3 to 4 days! On May 4,2009, I called the Office Depot Mail-in Rebate Center and was informed "check #** would have to be cancelled and a new check issued" also "it would be take about a month before I would receive the check!!!"

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Return Policy
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MAPLE GROVE, MINNESOTA -- I recently purchased a Canon SD100 camera from the Office Depot for my wife's birthday. I had purchased the camera on March 12th, three weeks prior to her birthday, because it was on sale and I was not aware of the 14 day return policy at that time. My wife ended up receiving another camera for her birthday which she has opened and used so it is no longer returnable.

I tried to return the camera I bought from Office Depot and was told that I could not return it because it was purchased more than 14 days ago. I asked if an exception could be made explaining it was a gift and that it was purchased two weeks prior to her actual birthday because it was on sale and was told there was nothing that could be done. I then contacted customer service via the internet and explained my situation. Talking to the Customer Service Representative was frustrating for the fact that no matter what I said, his only response was, "You have passed the 14 days and there is nothing we can do."

The camera is a currently stocked item which sells for $179 and was purchased on sale for $129. Office Depot had nothing to lose and possibly $50 to gain by making an exception to the return policy and has lost at least one customer for their lack of consideration. I am well aware of return policies and that exceptions can be made, it's called good customer service, something in my opinion the Office Depot falls well short of.

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Horrible Warranty Service
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ORLANDO, FLORIDA -- I bought the laptop extended warranty when I bought my HP computer. About 18 months later, my computer stopped working. I called the warranty service and after asking me to do recoveries and other stuff, they finally agreed to have my computer sent to them for repair. The box where I was supposed to mail them the computer did not arrive until 3 WEEKS later. After that it has taken them about another 3 weeks to get it fix, but apparently it isn't fix yet. I have to wait another week or so to get my computer.

Even though the customer service people are nice they cannot offer you anything because Office Depot does not care if you are without a computer for 2 months. They should know that most people need their computers for school, work, etc.

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Return Policy - Revised Notice
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I just purchased a few things from Office Depot and noticed that the return policy had changed. It seems returning items there are as tough as Target. Here's the wording so it's crystal clear when returning items: "Effective immediately, you must have your original sales receipt for all refunds, returns and exchanges of technology and consumer electronic products and accessories, media and software products, and furniture."

That's in bold under a Holiday Season policy allowing returns from 11/23/08 until 01/10/09. I'm curious to see how they will handle returns without receipts. Office Depot is awful in the customer service department. Could this be the start of a deathly spiral downward?

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Office Depot New Delivery Charges
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GRAND PRAIRIE, TEXAS -- Our firm has been using Office Depot for many years and have never been charged a delivery fee. Today we ordered $39.99 worth of ink and after we entered our debit card information, it showed a $11.88 charge to deliver. Since our office is a couple of miles away, I decided to cancel the order and run over to the store to buy the ink. I immediately called the customer service line and was told that they were unable to cancel the order but should refuse the delivery tomorrow.

Once they take it back to the warehouse, we're supposed to get a credit on our debit account in 7-10 days. I'll be watching that like a hawk but I think it's dishonest to suddenly start charging for deliveries and not being told the cost until they've already charged your card. Needless to say, we won't be ordering online any more!

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Office Depot Rebate Scam Class Action Lawsuit Signup
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I am going to be starting a class action lawsuit again Office Depot for their prepared neglect and purposeful stealing of moneys from rebates of their customers. This is so disgusting and the practice is all the same story from consumers everywhere.

When you call the hotline will say:
1. Oh, we didn't get it, resend it in.
2. It is past the expiration date.
3. We did send the check to you and cannot send it again.
4. Your rebate was invalid because it did not meet all of the criteria.
5. They will transfer you to the computer...

...And so on. Anything to stall you until you eventually forget or write it off. This can add up to some big bucks. The average rebate is $150. Say they do this to 500,000 customers, this adds up to $75,000,000!!! They have stolen from consumers. You can also contact the BETTER BUSINESS BUREAU at www.bbb.org. Thanks.

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Office Depot Inc Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 3 ratings and
65 reviews & complaints.
Contact Information:
Office Depot Inc
2200 Old Germantown Road
Delray Beach, FL 33445
561-438-4800 (ph)
561-265-4001 (fax)
www.officedepot.com
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