Information for the complainers
My name is Lizzie. I have worked for Olive Garden for several years, and just came across this website. I am currently frustrated with my job due to harassment at work from another co-worker, but upon reading some of these complaints, I felt the need to comment back to some of your people. First of all, working at any place that serves food is probably one of the most difficult and demeaning jobs in this country. No matter what goes wrong, everyone thinks its the server's fault. Whether the food doesn't taste very good, or if it takes a long time, all of these things are completely out of the server's control and it's very frustrating for us to listen to your complaints and then you take it out on us by stiffing us. Here are a few things I would like to say though, before you all go and complain some more.
1. Servers don't cook the food. We are more than happy to get a manager and have the cooks re-make your meal, but please do not get mad at us, as we had nothing to do with it. Don't forget that the cooks are paid hourly, they really don't care if you like your meal or not.
2. YES there is an up charge for salad. We don't hand out free salad, we are not a homeless shelter. It comes complimentary with every MEAL (which does not include an appetizer, even if you're eating an appetizer as your meal). If we don't charge you and we get caught, we get fired. If you don't like it, talk to a manager.
3. YES there is an upcharge for Alfredo sauce, and the cooks won't even give you Alfredo until you ring it in. It's very expensive, and we're sorry, but there's nothing we can do about it. If we steal it for you, we can get fired.
4. Soup and Salad may be great, and I agree, it tastes wonderful. But it is the most difficult thing you can order, because we now have to run back and forth and back and forth just to get refill after refill after refill. And the worst part is, you don't tip us on all the extra work we're doing, because you don't realize how much work it actually is. Imagine all 3 or 4 of our tables, each person ordering unlimited soup and salad... if each table has an average of 3 people, and I have 4 tables, that's 12 people I'm constantly refilling soup, salad and bread for. By the time I come back to your table, you're ready for something else, and so is everyone else in my section... it's hard. We don't mind doing it, but please don't complain when you don't get your refill right away, we are VERY busy. And tipping $2 for all that work? That's a slap in our face.
5. I"m sorry that you're upset that we are a popular restaurant and that there are lines, and that you may just have to wait. It means we're popular, that's a good thing for Olive Garden.
6. At 4 pm every day, there is a shift change over. Its usually about 20 minutes of complete disaster and chaos, but this is probably the worst time to come to OG.
7. Coming in 5 minutes before we close means you are going to get the bottom of the barrel of whatever you order. Its like that at every restaurant- your food will probably suck.
8. Please don't forget that we make our money based on what you give us. That's how we pay our bills... if you're going to be cheap, or you can't afford to eat at a nice place, then go to Burger King and have it 'your way'. But this is a place of business, where we depend on tips to survive every day life.
Thank you and have a nice day.