WEST HILLS, CALIFORNIA -- My friends and I had a miserable experience on August 10, 2016 at the West Hills Store. I made reservations, we were seated and the hostess brought us water. Server did not show up, we had to get the manager. We ordered drinks and she provided (Melissa) 2 sampler plates. It took almost an hour to get our drinks (mostly wine). We had more than 2 servers come up and seemed confused. We ordered and it took over 1 hour to get the food and the servers were not very attentive. We had been to that store before and had the same treatment. The manager did comp our dinners, and the food was great, but the service was terrible.
I don't understand how this could happen. The restaurant was busy, but it seemed like the staff was inattentive, they walked by us and ignore us for the most part. I was very unhappy and I am a Red Hat Society Queen and I have the capability of referring many people to this restaurant. I hesitate in doing so. Although they were very apologetic, it was not an acceptable time. We were in the restaurant over 2 1/2 hours and most of that time was waiting for service. Please correct this as soon as possible. I will return to test it out in the near future. Thank you.
LAKE. WORTH, FLORIDA -- 7/3 Olive garden. Lake Worth FL, host was Richard, he couldn't have been nicer, I am disabled with service dog, he was kind, helpful, and went out of his way because he is genuinely nice man. Our waiter was Robert. He was the best, never had to ask for anything. He was the best waiter I have seen in a long long time, even the high end restaurants we go to, Robert was terrific. These two people should be commended or rewarded for excellent service. You can tell they are kind and love their job, I had to take the time to let you know. I will definitely continue to go to that location because these two men made us have a nice evening out.
PORT RICHEY, FLORIDA -- Going on and off to this Olive Garden over the years. Never really had a problem before until the last 2 times. I had ordered a lite fare meal and it came with so much salt on it. I sent it back and ordered something else. Gave it another try yesterday. We waited a bit for a table. We rec'd our drinks, salad, soup and breadsticks quickly. Waiting... waiting for our main meals. The waitress (who was very nice) came over and asked if the manager had come to talk to us. We said "NO". She explained about a backup in the kitchen and to please be patient stating it wasn't her fault (which it wasn't). She also said we would be getting free desserts.
So our food finally comes. We both had dishes with Alfredo sauce. It was lukewarm, dried out looking all around the edges. We didn't say anything more as we just wanted out of the restaurant. We doggy-bagged it, got our free desserts to go and left. I feel the service and food have gone down over the years. I don't think we'll be going back there again.
INVERNESS, FLORIDA -- Went to Olive Garden for dinner. It was somewhat busy but we were seated right away and there were other empty tables. Got drinks right away and ordered food. An hour later it came. Cold. Literally stuck to the plate. The manager was mortified. He had it redone to our satisfaction. Getting pretty late by now. He chased us into the parking lot and gave us a gift card. We returned about a year later with our gift card and everything was just fine.
Returned today for lunch and we are back to being forgotten about. Got drinks (tea and water) after about fifteen minutes and never saw our server, Anna, again. Don't know if she died, quit, or what. After about a half hour people that came after us were getting bread and drinks so we went up to pay for our drinks and go get a meal somewhere. The manager was horrified and would not let us pay for our drinks. She gave us a gift card but I won't be returning to this place.
CLIFTON PARK, NEW YORK -- Went on a Thursday, 5 pm. Where is the manager??? I would be totally embarrassed if I was the Mgr. or even assistant Mgr. To start I had a horrible, horrible meal. I was going to let you have it, but look at your reviews! I'm surprised that you're still open... Close all your restaurants and refurbish your staff, management, kitchen, the whole restaurant! Then I will maybe come in again. You owe me 3 dinners...
SPRING HILL, TENNESSEE -- The managers are idiots that allow their cooks to harass the new employees like it is a game. I walked out on a Saturday night after working there 4 months and putting up with too much rudeness and harassment from a coworker on the line that I quit.
I told ** about the harassment from my coworker but the GM didn't care, he has no balls, and no backbone. He allows this distasteful, harassing behavior to go on at his restaurant and than wants to act like an **, calling me on my cell after I walked out on a busy Saturday night telling me I'd better get back in and work or I may be fired if I don't. Gee that really makes me want to come back in and work with another ** on the line that you refuse to talk to about getting in my face and cussing at me, putting me down by treating me like a **.
I am 6 years older than him, and he isn't going to treat me like dirt, because he is good at what he does and feels like boasting his ego. Well, I know he just didn't like the fact that I am an awesome worker, smarter and more efficient and just better at my job than him, and he been there 3 years. I don't and encourage others to never put up with harassment of any kind from anybody at any job EVER! I don't care if you have bills, a house payment, 10 kids, 8 baby mommas, and 5 child support payments, QUIT the job and find a better one!
Don't allow yourself to be degraded or put down, or harassed! I am so glad I quit, **, the general manager, or should I say the general **, has no integrity, no balls, and desperately needs a tic-tac. Not trying to be mean but seriously dude, you talk to guests all day and night, freshen your breath. And teach your veteran employees, one in particular that I won't mention his name because all in all I actually like and respect him despite how mean he was to me, I believe in forgiveness and second chances.
But for the management to not give me my job back and not address the issues at hand... just shows what kind of managers run that restaurant... the kind that have no compassion and no people skills whatsoever. I told them about the issues I had, they tried to bury it and act like they like me working there so it be best to just let the dude harass me, because they don't stand by the true Darden code of conduct like they are supposed to! I hope justice gets served someday and they realize the sins they have committed and the pain they put my family and me through now that I have to look for another job, instead of them handling the hostile employee, they let me go.
LAS VEGAS, NEVADA -- Date of Incident: 10/17/2010. Time of Incident: around 10 pm to 10:05 pm. Location: Olive Garden restaurant on 1545 Flamingo Road Las Vegas, NV 89119. 702-735-0082.
On the night of 10/17/2010, our party of six arrived at Olive Garden restaurant around 9:20 PM. There were very few people in their waiting area and the Hostess came and talk to our group at least 3 times to let us know that they have not forgotten about us and they are preparing our table. We asked them if we can go ahead and order our food even before we got seated, and the Hostess proceeded to take our order which was great. Our party of six (we are all Filipinos) was the only one in their waiting area and finally we got seated after 15 minutes.
We got our main entree and appetizer served in our table after another 20 minutes. Our waiter was a gentleman who is either Hawaiian or Asian descent. We just now got our hot food and proceeded to eat. My sister in Law (**) now decided she needed to get a sweater in the car because she was cold. It was taking awhile for her to come back and my other sister in Law (**) received a call from ** stating that she is outside the front entrance of the restaurant and the staff would not let her back in.
** went to the front entrance to talk to the staff and she returned angry because they will not let her sister back in. **'s boyfriend also went to the front entrance to talk to the staff and he also came back angry because they would not allow ** back in. I finally went to the front to talk to the General Manager and hostesses. The Hostess kept apologizing to me.
The General Manager proceeded to tell me that he cannot let ** back in because it's Olive Garden's policy that they do not let anyone in after 10 PM for employee safety. I tried to reason to the manager that she did not know this but all he kept saying was it's for employee safety and that if he lets her in then he would have to shut down the whole restaurant. He said this with such an uncaring attitude.
I would like to make a comment regarding Employee Safety. Are Olive Garden employees safer at 8pm, 9pm, 9:30pm, 10pm, 10:01pm etc. I don't remember anyone asking me whether I was carrying a weapon on me when I walked in the restaurant. How do they know that they were safe? Are the Olive Garden employees walked to their car after they get off from work for safety or is the INSIDE of the restaurant considered the "HOLY GROUND"! I have eaten in a lot of Olive Garden restaurants even in different states and not once have I seen security in the premises.
The General Manager never once mentioned Customer Safety which makes it more apparent that Customer Safety is not important to Olive Garden! He also told me that I shouldn't be rude to him. I guess locking someone outside the restaurant while her hot food was waiting on the table WAS NOT RUDE! I was so distraught I told the manager that Olive Garden wasted my time to have dinner with my family that they should pay me for coming to Olive Garden instead of me paying them.
I told the manager that I want all the food on the table packed and I am not paying for a single penny. I saw one of the Hostess whispered something to our waiter. Apparently the manager OK'd it because our waiter packed up all our food. We all left the restaurant very upset, distraught, humiliated, and emotionally stressed.
I can't believe that this is Olive Garden's policy? Where is the Safety of the Consumer? A young lady locked outside the door of the restaurant by herself at night-- it was also misting outside. My 10 yo daughter was with us. What if I had asked her to get something in the car then this young girl would also be locked outside the door due to employee safety. What if I forgot my wallet in the car? I don't think Olive Garden will have a problem then of me stepping out of the restaurant to get my wallet so I can pay them. Oh but I can't go back in the restaurant to pay due to employee safety.
Wow what a novel idea to get free meals at Olive Garden (wouldn't the WWW love to know about this!) Now--maybe you're seeing how stupid this policy is. It's unbelievable that this is happening in this century and this country. I served over 8 years active duty Air Force and several years as a reservist and I have never had this emotional trauma of disrespect, injustice, stupidity, and uncaring attitude towards another fellow human being. It is false advertisement for Olive Garden to promote the concept of Family Dining. How can you have Family dining when your family member is locked out of the restaurant in the parking lot while her hot food is on the table!
Other details of this incident: I recorded every detail right outside the restaurant parking lot in my Iphone because I don't want to forget any specific detail of what happened and I want an accurate description of the incident. ** states that as she was going out of the door there were other customers that was also going out of the door. ** states that one of the Hostess asked her if she is done with her dinner and she said "No, I'm not done, I just have to get something out of the car" then she stepped outside the door. No one stopped her nor told her of the restaurant policy. They knew we just got our food, otherwise, why would they bother to ask her that question.
If this is a strict policy they should have told us while we were sitting in the waiting area for 15 minutes since they know we are late customers and there is a possibility that one of us would step outside the door after 10 PM. If this is a strict policy - why is the Manager now standing by the door of the restaurant to make sure that I do not let ** in but he didn't bother stopping her as she was going out. Was he just waiting to whip out his Olive Garden Policy and enforce his power! He must get a kick out of this.
Now you might say, what is the big deal--it's only food. Well, put yourself in this situation. You go to Olive Garden to have a nice dinner with your family and your starving because it is already late at night-- then your sister, your mother, your brother, your daughter/son, or yourself steps out door at 10:01 pm to smoke or get something in the car, well, guess what-- YOU'RE SCREWED!
Where is Consumer's Rights? Olive Garden lets me order my food but I can't eat it? Olive Garden enforces a policy but not inform customers about it! Olive Garden only cares about employee safety but totally ignores Customer Safety! Olive Garden promotes Family Dining BUT without your Family! What went wrong? No Common Sense!!! If you don't have one, then you shouldn't manage anything!!! You should not be a Manager. Otherwise just put a robot by the door to spit out policies and see how many customers comes back for more. It is time to wake up Olive Garden. Your Garden needs to grow Common Sense! Very Peeved Ex-Customer!
CLARKSVILLE, TENNESSEE -- The woman who answered the phone Jennifer was very rude. She did not have very good customer service and was not knowledgeable about their menu. The food was disgusting. I don't know how you can mess up soup and salad, but they did. The chicken gnocchi was very thick and under flavored, it tasted like salted flour. The salad had limp lettuce and the tomatoes were soggy, they should not have even been put in the salad. The bread sticks were stale and the other two orders of the chicken Alfredo was cold. I will never go to this Olive Garden ever. My sister told me that they sucked when she worked. I should have listened.
YORK, PENNSYLVANIA -- Went today 6/17/2015 to Olive Garden for dinner at 4 P.M. We ordered the Lasagna Classico after we were told we could not order the duo (2) meals on one plate... That is only for lunch... FALSE ADVERTISEMENT. We got our salad and there was 1 slice of tomato in the whole big bowl. We got our meal and it was a small serving (LOOKED LIKE A CHILD'S MEAL, NOT ADULT'S MEAL).
We started to eat and we both looked at each other. The meat sauce is terrible... sour tasting. And the garlic sticks were just that... so much garlic we could not eat them. And when it came time to pay we had to figure out how to operate some card swipe machine that was on the tables. We gave our two gift cards to people on our way out. We will not be back. Someone needs to change the taste of their meat sauce. We said something to the waiter and he told us we were not the only people that complained about the taste of the sauce. HORRIBLE.
FREDERICK MD -- My friend and I decided to eat at Olive Gardens. She had been there before but I hadn't. No waiting line. The hostess took us to a booth farthest from the entrance. Actually if we went any further we would have been in the parking lot. I am almost 80 but friend is 12 years younger. This booth in the corner was to say the least not what we expected.
Both of us ordered soup, salad and one bowl of salad. I did not expect to share this with anyone. My friend ordered coffee and when the unfriendly waitress sat the credit down, it left credit on the table a and she didn't even wipe it up. No paper napkins for us to do so as we had cloth napkins and those I like. We got our check and they charged us the dinner price instead of the lunch price from the menu we ordered from only 3.00 dollars each difference but the whole experience was not what I expected.
My friend called after she got home and explained the price difference. I think she got a gift card for the restaurant. The whole experience left me knowing I would not return nor recommend this place. We got to the movies and eat out usually 2 times a week and eat out other days to do. I have been accustomed to better service than we got.