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Olive Garden Consumer Reviews

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Bad Service Trying to Chase Good Customers.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LARGO, FLORIDA -- On Wednesday May 16, my wife and I went to eat at Olive Garden restaurant for our 45 wedding anniversary. At time we arrived there was a long line of customers with 35 minutes waiting. After we ordered our meal, we were served bread sticks and salad. Within a few minutes while we were still eating our salad, the waitress arrived with our main meal not giving us the time to finish eating our salad. We look at the waitress who put our main meal next to our salad in a rush without any concern. We tried to tell her that it was way too fast, that we were planning to enjoy our wedding anniversary relaxing while eating.

My husband and I told her to remove the two plates. While he told her that we were not interested to have her to bring it back from the kitchen all cold. After we finished our salad, the waitress brought back the same plates that were returned to the kitchen where she warned us "THAT IT WAS VERY HOT"... what a joke two hot plates from the microwave oven ready to burn our mouth.

We told the waitress that we were not interested to this kind of reheated food from the microwave oven... that she returned for new ones. Within a few minutes the Manager came to ask us what seem to be the problem. My husband told her that it was our wedding anniversary that we were planning an evening eating at our prefer restaurant, she apologized were she went to get us two new plates of fresh food... from the kitchen

This is it for two long time customers at Olive Gardens. We have been customers for the last 17 years. No more rush service without any concern to care for their good customers. Kiss it goodbye. There are too many good restaurants just a few miles from Olive Garden. Stay away from restaurant who just hurry for the next customers. Forcing you to eat at two plates at one time.

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Making Reservations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHITEHALL, PA -- Called and ask to make reservations for a party of 8, was told I could not make reservations on a weekend, I needed to go to the website (waitlist). I did so, the website said for a party of 7 or more call the restaurant, I called back and whoever answered the phone was very crabby, I told her I called the restaurant a few minutes ago to make reservations and was told to go to website and it won't let me make reservations, she then proceeds to tell me that she can't help me it's first come first serve. Who the hell tells a customer that especially with a party of 8. Very disappointed.

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Disappointing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TOLEDO OHIO / MONROE STREET -- Went to Olive Garden on Monroe St. in Toledo Ohio to celebrate my birthday with my family. Historically, we have a great time at Olive Garden and often choose to go there for family celebrations. I was extremely disappointed in the food. It was dry, and tasted like it came out of a box. My husband's portion was half of the normal size, whereas, prices increased. The waiter was friendly and attentive, but once he informed us that the policy of celebrating a customer's birthday has been banned due to customer complaints about the noise.

Personally, I do not believe this explanation as I have seen people engage in others celebration and I felt like it brought a sense of community to the restaurant. They refused to sing happy birthday to me and would not allow my family to sing. Whereas, I can live with that for my birthday, I can tell you that Olive Garden is no longer on the list of restaurants we would choose when celebrating. In the event that I do go back to Olive Garden, I hope they focus on their cooking and less on decorating to make it feel like a hotel. The recent decor really makes the place feel cold and uninviting.

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Was Absolutely Horrible and All the Waiters Were High
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTHAVEN, MISSISSIPPI -- The experience was awful. Arrived around 4:45. Waited for a seat and our party got seated after a bit of waiting. Waited two hours for our food. Three people got their food. They were done eating before the rest of us even got our drinks. The waiter said our tickets got thrown away or something. But that our food was coming out shortly. No. Waited some more. It was after 7:00 when we finally got our food and by that time the children we had with us were so tired that we had to leave without eating. And pasta as most of us ordered is no good reheated. They kept the uneaten food on our tickets as well. Even though we were leaving as they were bringing the food.

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Worst Service in Olive Garden
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

GREELEY, COLORADO -- As a single person who travels the country, I was craving a drink and a salad. I ordered a martini and a salad. The salad arrived at the bar where I was seated, but NO silverware. The bartenders were busy and I could not catch their eye to get silverware. And where was the drink? Children were seated at the small bar, taking three seats, while adults stood and waited.

I finally asked for silverware and kept waiting for the drink, while seated at the bar! The martini came in the wrong glass and I can tell you it was a very tiny martini filled with three olives. I asked for the dessert, which arrived frozen solid. I could not get my spoon into the frozen cake and sent it back. Not once did staff say, “Hello”, “How was it”, or “We are sorry”. Greeley, CO Olive Garden was a big, fat FAIL!

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Terrible Waitress
StarStarStarStarEmpty StarBy -
Rating: 4/51

SIOUX FALLS, SOUTH DAKOTA -- We happened to get a waitress that didn't know how to be a good waitress. She made us wait too long to bring drinks. Then even longer to return for our order. She never offered us additional soup. Left us for another half hour before advising of meal to come. Our drinks were. Empty for another 30 minutes. After we ate I asked for take home soups since she didn't offer us a 2nd bowl. She chuckled “Oh you found a loophole!”. No she was lacking in service.

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Sauce Charge for Extra Sauce Now Are You Kidding Me
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

LAWRENCEVILLE, NEW JERSEY -- We have gone to Olive Garden in Lawrenceville NJ since the day they opened. We still go around once a week. Last week when we went we were told they are charging 3.49 for extra sauce. They don't hardly put any on to begin with. They put a little on top. You are actually eating white pasta. Well you just lost a customer who went there around 30 years. Greed.

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Really Bad!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA, OREGON -- No stars if possible!!! Do not ever eat here. You will get a bad experience!!! First of all my waitress wasn't getting us our drinks. It was sooo annoying and second of all the food was baaaaaaad. So don't ever ever eat here unless you want torture. Okay I'm sooo mad right now. 😡😡😡😡😡😡😡

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Long Wait for Food and It Was Lukewarm When It Arrived
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PORT RICHEY, FLORIDA -- Going on and off to this Olive Garden over the years. Never really had a problem before until the last 2 times. I had ordered a lite fare meal and it came with so much salt on it. I sent it back and ordered something else. Gave it another try yesterday. We waited a bit for a table. We rec'd our drinks, salad, soup and breadsticks quickly. Waiting... waiting for our main meals. The waitress (who was very nice) came over and asked if the manager had come to talk to us. We said "NO". She explained about a backup in the kitchen and to please be patient stating it wasn't her fault (which it wasn't). She also said we would be getting free desserts.

So our food finally comes. We both had dishes with Alfredo sauce. It was lukewarm, dried out looking all around the edges. We didn't say anything more as we just wanted out of the restaurant. We doggy-bagged it, got our free desserts to go and left. I feel the service and food have gone down over the years. I don't think we'll be going back there again.

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Totally Forgot About Us on Two Separate Occasions.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INVERNESS, FLORIDA -- Went to Olive Garden for dinner. It was somewhat busy but we were seated right away and there were other empty tables. Got drinks right away and ordered food. An hour later it came. Cold. Literally stuck to the plate. The manager was mortified. He had it redone to our satisfaction. Getting pretty late by now. He chased us into the parking lot and gave us a gift card. We returned about a year later with our gift card and everything was just fine.

Returned today for lunch and we are back to being forgotten about. Got drinks (tea and water) after about fifteen minutes and never saw our server, Anna, again. Don't know if she died, quit, or what. After about a half hour people that came after us were getting bread and drinks so we went up to pay for our drinks and go get a meal somewhere. The manager was horrified and would not let us pay for our drinks. She gave us a gift card but I won't be returning to this place.

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Olive Garden Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 37 ratings and
92 reviews & complaints.
Contact Information:
Olive Garden
1000 Darden Center Drive
Orlando, FL 32837
407-245-4000 (ph)
www.olivegarden.com
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