OnStar Consumer Reviews - Page 4

WEXFORD, PENNSYLVANIA -- I just bought a new 2007 Impala. I was told the On Star phone service was free for 3 months. I explained I see no need to pay On Star for cell phone service since I already own a cell phone and see no need for people to have to call a second number. The dealer felt since it was there just don't use it. Two weeks later the word "phone" appears on my radio, then an advertisement comes across my speakers. Just out of nowhere.

I hit the On Star button and spoke with a customer service rep and asked the On Star be turned off. I was told On Star was free for a year and they could not turn it off. I was stunned at that response. I asked for a supervisor named ** and explained free or not I did not want On Star at all. ** told me I had to keep it like it or not until 2008. I called GM and was told the same thing. After I replied I would demand the dealer take back the car, GM told me to call the dealer and request they remove On Star.

Today I had my appointment to remove On Star. But before the dealer service department could remove On Star, I was told I had to call On Star and have then cancel the service. I call On Star again. Again I am told though, it can't be turned off because it comes free. I explained I was at the dealer and if it was not off in one minute I would request the dealer take the car back. Within thirty seconds the On Star was canceled and the service tech from the dealer told me it was now off and he removed it.

On Star is trying to FORCE you to use its service even when you don't want it. If GM really thought about the customer, they would have added bluetooth, not try and force the customer to pay even more for another phone number that they don't want or need. Then to FORCE me to keep On Star for tracking purposes is totally beyond a privacy issue, it's more like stalking the customer. I see no need to pay GM/On Star $200.00 a year.

I see no reason why GM/On Star tried to force an unwanted product on me other than to keep track of my driving. What other reason could there be? I did not want On Star. It was that simple. I will never buy any GM car or truck again, I will not be forced to use a product I do not want.

UNKNOWN -- I was debating about cancelling Onstar since I have a hearing problem and the one time I did use it, I couldn't understand a word! I was lucky to have someone that could hear them and even they had problems. So, I was issued a new bank card with a new number and expiration date... figured - well, at least now they can't take $ out of my account since they don't have my new card info..... WHAT THE - they had that new card info!!!

I just got a new car and went online to cancel - but NOOOO - you had to call for "security reasons". It's all bullcrap! Calling was a total joke. First woman I talked to just stopped talking or hung up - so I had to call back - the 2nd one was nice enough.

QUEENS, NY, NEW YORK -- I bought a leather couch from Macy's and bought the worry no more plan (extended protection plan). After three years the couch started peeling. I called Worry no more plan company. They send the inspector who spend not more than five minutes and said "oh it's peeling and cracking" and took some pictures. Worry no more company send me e-mail and denied my claim stating it's not peeling it's fading.

I submitted the claim 2nd time. Inspector came took pictures again and said "oh it's peeling" and warranty company denied again said it's peeling and cracking but they can't fix it. I complained to Macy's that they sold to me this warranty and Macy's did not do anything.

Macy's just collected insurance money and they don't want to fix the couch. I spend almost $3500.00 and in three years this couch is peeling and cracking and Macy's refused to fix or change. They don't want to do any thing. This Warranty is completely fraud. Just getting money from the customers and don't provide any services to customers. Macy's sucks and the Worry no more plan sucks more.

DETROIT, MICHIGAN -- Worst company ever and I don't recommend them at all. I had their service for 2 years. Much of the time, when you press the OnStar button in your car, you get a busy signal -- you wait, wait and wait. They upgrade your service without your knowledge and you don't realize it until you receive your credit card statement. On the other end of the spectrum, they've cancelled my service, again without my knowledge and left me stranded in the middle of nowhere without the ability to get directions.

Getting these types of issues straightened out is a nightmare and they actually make matters worse when you call them! Everything that this overpriced service does can be done with your Smartphone or with a GPS. I purchased a GPS with voice commands that works 10x better than OnStar and it only cost me $129 compared to a high priced $33+ a month.

WARREN, MICHIGAN -- I purchased a new car on 4/17/12, and OnStar was unable to activate the system. After several calls, I was told that my complementary 3 mos subscription would be extended by 3 mos. After several more attempts & failures to activate OnStar, I was given another 3 mos (total 9 now). I was continuously told that Level 1 support would call me, but never did.

Finally, on 7/19 (after over 3 mos) I received a call from OnStar stating that they were still working on my issue. Meanwhile, I now start getting phone calls & letters advising me that my subscription is about to expire. IT DOESN'T EVEN WORK YET! Finally today (9/4/12), I receive a letter from OnStar advising me that the issue has been resolved, and OnStar now works.

I called OnStar expecting to get 9 mos of complimentary service, and they tell me they have no record of the extensions I was promised. I spoke to a Supervisor ** who advised me there was nothing he could do. Nothing he could do after it took them 4 1/2 mos to get it working. I have no further use for OnStar.

Onstar would be in jail for theft if they were an smaller organization. While at my dealer, after purchasing a new GMC, the salesman said he was required to call OnStar. During the call, they said they wanted to know if I needed additional minutes for the telephone feature. It seemed reasonable so I said yes.

They then asked for a credit card number. I told them that I was unwilling to give them my cc number because I did not want to extend their service past the free trial and was afraid that once they had my cc number, they would do this (I had the same bad experience with Dish Network). The representative said that they absolutely would not do this or keep the card on file, and the salesman witnessed this.

Three months later, I called ONSTAR to make sure the service was cancelled, and told them I do not intend to ever use this service again, and do not want to even have the capability of "pinging" my vehicle for consumer research, etcetera. They said the service was officially over. After 3 months, when checking my debit card balance, I noticed they were still charging me almost $30 a month for something I never wanted and cancelled. But they obviously kept my cc number on file and illegally charged more than $100 to me.

Yes they are crooks and dishonest slime, and I believe they still can listen to conversations, turn off your ignition and keep record of how fast you drive and where you go and how often, so they can sell the info, even after you discontinue the service. I wish I could tear this junk out of my car!

I received a free 3 month trial of Onstar with my used car purchase. I went ahead and activated it, then cancelled it shortly before the free trial was up because I really didn't think I needed it. A few weeks later I got my bank statement and saw a $16.38 charge made by Onstar on 12/9. My free trial wasn't until 12/20, and I had cancelled it on 12/19.

The explanation the billing department gave me was that this was billing forward from 12/21 through some date in January. NOT cool. Of course they are going to remove the charge, but I have to wait 7-10 business days for a refund check. Thank goodness I noticed, and thank goodness I called. Who knows how many people either don't notice or just let it slide, thinking it must be their mistake? I'm also thankful I don't live paycheck-to-paycheck anymore, or Onstar would have REALLY heard me... I DO NOT trust them!

What a bunch of slimeballs. It's bad enough that they keep cutting back on services, but their handling of credit cards borders on identity theft. They have a clause in the fine print of their contract: if they ever get their scummy fingers on your credit card, they can charge it anytime they like. It doesn't matter if you specifically tell them that you don't want them to charge you, they'll do it anyway. That means that you can't leave your credit card on file. So, if you're driving down the highway & want to use their hotel-reservation service you have to pull over & pull out your card.

But they've recently sunk to a new level of depravity. Now if you call in to buy more minutes, they insist that they must keep the card on file. If you don't remember to call them later on & tell them to remove it: BANG! They'll charge your card whenever they feel like it. If you don't renew your OnStar subscription on time, your minutes disappear (at a DOLLAR A MINUTE) But they won't bill you, so if you don't remember to call in on the right date - you're sunk.

The only way out of that hole is... you guessed it... leave your card on file. My next car will *not* be a GM product specifically because of OnStar. I hear that BMW has a similar service that is nowhere near as Machiavellian in their handling of credit cards.

My husband has been on the phone for 40 minutes with Onstar roadside assistance trying to get through to someone about getting our van unlocked. The key or the satellite would not unlock the van. My husband has talked to several different people repeating the same information over and over. Then, they still got the address wrong of where our van was located. Ugh! What poor customer service and very frustrating! You pay for this service for 6 years without incident and then have such aggravation speaking with a company that is supposed to be helpful. I hope I don't have to deal with them again. Seriously considering cancelling the service!

I have been having trouble with my overall Onstar service for the last month. Verizon wireless discontinued the family plan with Onstar earlier this year. When I signed up for Onstar hand free calling and pressed the phone button and used the command "minutes" the system said my system was not set up to accept minutes. After several attempts, talking to "technical support" nothing has been resolved. They just keep repeating the same list of instructions over and over again with no professional results and of course no solutions. I was told by one tech that taking my car to the dealer would not work unless I put the dealer in touch with them.