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Orbitz Car Rentals

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Car rental
Posted by on
Rating: 1/51
MINNEAPOLIS, MINNESOTA -- I had booked a trip all in one to key west and as soon as I landed in Miami to get my car from dollar rental they said sorry can not do it cause of my credit I spent 3 hours dealing with them finally had enough so I went next door 2 family rental and got a car in 3 minutes. I would never do any of this again in my opinion Orbitz deserves to give me some money back as I lost so much time on my trip and had to pay 500 dollars more to get a different car. the lady at Orbitz thought it was funny which pissed me off even more lesson learned
     
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custrelguy on 2012-04-22:
Hi jendrocontracting74,

My name is Lynne, and I am part of the Orbitz Customer Relations Team. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Lynne
Orbitz Customer Relations
Chicago, IL
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Made good on car rental price
Posted by on
Rating: 5/51
SAN FRANCISCO, CALIFORNIA -- Orbitz, which I have used for many years, shows the price of renting a car listed as Total Cost once you complete the booking process. As car rental prices change, I booked a Full size car for 4-4-12 to 4-16-12 for $416 on 2-8-12 and then a few days later on 4-13-12 for $358. Being a helpful person, I promptly canceled the first. Then I decided to switch to a Premium as it was only $10 more and booked this right after on 4-13-12 for $368.63; again I helpfuly canceled the prior $358-Full booking. Today I checked again to see if prices had dropped further but discovered they were much higher, almost twice as much. Deciding to check my reservation just to be sure, I found it still said Total Cost as $368. But Orbitz has a + for more information on cost and billing; here there was an additional line I discovered showing Total as $745.70. I thought perhaps all of them had this BUT checking, this switch did NOT appear in either of the two prior rentals. In other words, Orbitz seems to have changed their price presentation. Further before you click the + it shows Total as $368.63. Total means TOTAL, and I should not be charged more than that PARTICULARLY as I canceled the prior reservations based on the inaccurate/incomplete information provided. I have also taken Screen Shots of all these items and have them available.

It took a long time (1 hour plus) and two calls, but the very professional customer service agent, Stuart, contacted the car company, Thrifty, and they nd Orbitz made good on the $368 Premium car price for 12 days from Philadelphia International airport. I've now confirmed it on the Thrifty website.
     
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trp2hevn on 2012-02-15:
"But Orbitz has a + for more information on cost and billing; here there was an additional line I discovered showing Total as $745.70"
So what did it say the other $378 was for when you clicked the + ?
custrelguy on 2012-02-20:
Hi Lee Robbins,

My name is Lynne, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Lynne
Orbitz Customer Relations
Chicago, IL
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DISHONEST and UNRELIABLE
Posted by on
CHARLOTTE, NORTH CAROLINA -- Having prepaid a round trip airport to hotel car service transfer, we arrived into the Charlotte airport on schedule. The driver was nowhere to be found. We paged the driver and waited 20 minutes; no one showed up. We placed 3 separate calls to both Orbitz Customer Service and to Carmel Car Service's main office in New York. We were either put on hold or subsequently disconnected. Upon reaching the hotel we called Orbitz again. After being rerouted and put on hold several times, the Orbitz representative informed us that the driver said he was there, but we were not. They lied to my credit card company as well and I now have no recourse but to pay for services not received. Obviously, I will NEVER use Orbitz again.
     
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custrelguy on 2011-11-07:
My name is Kristi, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Kristi
Orbitz Customer Relations
Chicago, IL
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Rental car robbery via Orbitz and partner
Posted by on
Wednesday, 8/4/2010

Orbitz, Economy Rental Car

We recently booked a rental car via Orbitz for a vacation to Manual Antonio Costa Rica. We chose Econony Rental Car based on their discounted rate. What a mistake!!!!Our reservation was made via Orbitz on July 21, 2010.Our pick-up date was Monday, July 26/2010, and the car ( a Hyundai Tucson 4X4 SUV), was to be returned on July 31st. Orbitz quoted $299. According to the written contract when we left the office in Manual Antonio on the 26th, it specifically stated the rental was for $385 for the entire week. (a rate of $49 per day/$385 for the week), as liability insurance is mandatory @ $20 per day) Hello Orbitz! During the course of the week we discovered via our credit card company that our MaterCard had been pinged for $466, $266, $385, and also a hold via Economy Car Rental was placed on our account for $1,253!!. All of which we consider to be fraudulent, and deceptive business practice. My wife is an attorney, has been for over 25 years, and fully understands service contracts in general, as do I, and to say the least......she wasn't happy at all about the absolutely ridiculous discussion that took place at the local office when we confronted the representative It was an absolute insult to our intelligence. We immediately returned the car, and paid cash for what we had used...then took a cab everywhere for the last few days. Orbitz has been contacted and refuses to make any comment what-so-ever. It was the first time we had used the travel site, and will obviously be the last time. I cannot even find who owns/operates Economy Car Rental in Costa Rica. Orbitz really needs to pull their heads out and take a good look at who they are doing business with.
     
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custrelguy on 2010-08-06:
Hello,

This is Maggie from Orbitz Customer Relations. We saw your comments and would like to see how we may assist. Please email us at customerrelations@Orbitz.com and enter my name in the subject line. Please provide us with your Orbitz Record Locator, and the blog name. We will then review your reservation and will respond to you.

Thank you.

Maggie
Orbitz Customer Relations
oldisgood on 2010-08-07:
Wow, if this is a true post, I hope the original poster takes advantage and then lets us know the outcome.
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Phantom Charges Ruined My Bank Account
Posted by on
OAKLAND, CALIFORNIA -- Last night I was on the ORBITZ website, and after finding the flight I needed, I selected a flight, provided all the passenger, address, and credit card information, and clicked the button to confirm and to pay the final amount. I then got an error message that the ticket couldn't be issued, and that I should try again with a different flight. I selected another similar flight, and after confirming the credit information again, I got another message indicating the ticket could not be issued, and to try it again, which I did, and that was also declined. So after three attempts, I was not able to purchase a ticket. However, the following morning I got a notice on my bank that I was overdrawn by more than $1800.00, because ORBITZ actually charged me for the flight that they said could not be authorized - THREE TIMES!

So far, because of this mistake by ORBITZ, I cannot access my account, I cannot pay for groceries, I have so far bounced several checks and incurred at least one fine, all because ORBITZ charged me for these tickets that they said could not be issued. I spent about 45 minutes with one of the 'customer service' people from another continent, who had no idea what to do, nor did they understand how the ORBITZ website worked, or how American banks operate. They were of absolutely NO help. Not surprisingly, I also got no response from their 'customer service' website. My bank said they could not reverse the charges, because ORBITZ is using my credit card number to generate 'valid' purchases, for which I have nothing. So, I've been charged three times for three tickets I do not have, I've been locked out of my own account because of the overdraft they caused, and am now paying fees and ruining my credit through checks and payments that are being bounced because of ORBITZ.

After checking the Consumer Affairs website, this is definitely not an isolated incidence as several other people have reported similar problems. I make about five flights a year, most of them overseas and usually with a group, and I will not be using ORBITZ ever again.
     
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Anonymous on 2009-04-07:
You actually used your debit card, not a credit card. If you used a credit card the account would not have been overdrawn.
tnchuck100 on 2009-04-07:
Right on, PB. That was my burning question as well. How could they possibly overdraw the bank account with a credit card? I do think there are people out there that really do not know or understand the difference.

OP has violated RULE #1 with DEBIT CARD transactions: NEVER give any company that number!!!
Anonymous on 2009-04-07:
What Chuck said!
Soaring Consumer on 2009-04-07:
At this point since Orbitz will not take responsibility for the problem that they caused, and your bank is unwilling to help you, I recommend that you contact your state's Office of the Attorney General's Consumer Protection Division.

Which bank is the one that is giving you the trouble? After this is sorted then I recommend that you stop using that bank.
tander on 2009-04-08:
After the 1st failed attempt using Orbitz to buy airfare, you should have called them to make sure the transaction didin't go through because this type of thing happens a lot and not kept trying it again and again. I'm sure it'll get resolved but don't expect them to pay any of your fees from the bank because knowing them they won't, they will turn it around to be your fault.
Anonymous on 2009-04-08:
It's not the fault of Orbitz or the bank. How was Orbitz to know a debit card was used? When making any purchase it's up to the purchaser to decide the method of payment.
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Car Rental Price Increase
Posted by on
Rating: 1/51
I rented a car for my recent trip to New York. The company I rented from overcharged me, and Orbitz doesn't care. The car was filthy, and I didn't notice all of the garbage in the back until after I took it. I showed Orbitz all of the proof of the overcharging and the mess and they still didn't care. Don't use them. They told me that the price is just an estimate and the car company can charge anything they want. Use somebody else, I have never had this kind of trouble before.
     
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custrelguy on 2013-08-08:
Hello,

My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Shalon
Orbitz Customer Relations
Chicago, IL
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Never trust Orbitz...multiple charges to your account
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- I reserved a car with Orbitz a week ago. I went to the rental car, make the necessary payment and pick up the car. After a week, when I check my account I found out that Orbitz charged me for separate insurance which I already paid at the rental car. When I called to request a reason the only justification they gave me was that they emailed me the next day that I would be charged for it and gave me a fax number and email to make a complaint. It is only $36, but never trust these people......
     
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custrelguy on 2012-08-09:
Hi, m4tesh,
This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator to us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations
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Overdrafted charges Orbitz made me lose money
Posted by on
LA, CALIFORNIA -- Booked a hotel on Orbitz solely a hotel I was charged an extra fee of 319$ that was unknown to me and I lost money.

75$ for overdraft fees my bank penaltied me for not having sufficiant funds in my account. I needed that money for groceries and starved for about a week cause I couldn't by food.

Still a week later Orbitz is making charges on my card. Customer service is not helpful and uncaring. Never book with Orbitz. Ever ever ever ever causes more stress it advertises to relieve.
     
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Skye on 2011-11-14:
What are they still making charges for? You need to contact your bank or credit card company and have that card cancelled, then file a dispute with your bank or credit card company regarding the unknown/unauthorized charges.
custrelguy on 2011-11-15:
Hi Kbeen47,

My name is Shalon, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.

Thank you for your patience, I look forward to hearing from you.

Sincerely,

Shalon
Orbitz Customer Relations
Chicago, IL
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No Assistance
Posted by on
I reserved a car with Budget Rental through Orbitz. I was told when I checked in that there were no cars available, with no idea as to when they would be available. I called Orbitz to get their help, and their response was ludicrous! I called three times, and each time they said they had to call Budget. They put me on hold each time for over 20 minutes, only to come back on the line and tell me that no one picked up at Budget. Even though I told them that this was the case, they would not check with other rental agencies, or come up with any other solution.

In a nutshell, they were absolutely NO HELP!
     
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Soaring Consumer on 2009-02-22:
Knowing what I have heard about Budget, when you show up and they don't have a car, they just lazily mark it as if you were no-show when it is their fault.

Despite this, it is Orbitz's responsibility as your acting travel agency to seek alternate arrangements for you.

Both parties are at fault. Make sure you get a refund.
dan gordon on 2009-02-22:
the op had a reservatioon, they didn't say they prepaid for a car rental.
Soaring Consumer on 2009-02-22:
I don't know if you pay up-front when you book through those travel companies.

Either way Budget will still try to charge a $50 no-show fee, when that appears, dispute it immediately.
Ben There on 2009-02-22:
I have never been charged a no show fee when I don't pick a car... In fact, I normally don't even have to put in a credit card when I reserve a car.
uradumbazz on 2012-02-21:
Orbitz iz a booking tool. U r ur own travel agent. U should fire ursrlf for not calling the car rental company before u arrived to make sure they had cars because life happens. Orbitz does not control the rental company inventory.
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Orbitz car rental services
Posted by on
I have used Orbitz car rental services for many years and have been satisfied. However, DO NOT RENT HERTZ vehicles from Orbitz. Hertz does not honor the quotes given by Orbitz and it takes an "act of Congress" to get the charges adjusted. It is not worth any perceived "savings" to go with Hertz. They over-bill, over-charge and won't respond to Orbitz when Orbitz attempts to verify/correct the billings. Choose one of the other car rental companies.
     
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Anonymous on 2009-07-20:
Orbitz is the problem, not Hertz.
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