Never again Orbitz!
CALIFORNIA -- A few weeks back, I booked 4 vacation packages with Orbitz because a friend had suggested that they are a big company and it is safer to go through them. After looking through my email to check my itinerary, ... read full review4 Replies - Latest reply on 05/24/2013
I had to change my flight to a different flight with Orbitz since I purchased my tickets with them. No one knows what they are doing. I asked to speak to a supervisor and I was placed on hold for about 45 minutes waiting for a supervisor. When the supervisor picked up, she didn't even know what she was doing. She asked me the same questions over and over and did not comprehend that I needed to change my tickets.
1 Replies - Latest reply on 07/18/2013Add reply
If you can avoid booking any flights with Orbitz I would recommend it. No one knows what they are doing. Very frustrating and a waste of my time.
The Worst Customer Service
I'm experiencing the worst customer service ever!!! I booked a flight for me and my brother. And the second we got the confirmation email we discover that the return date is December and not September. ... read full review1 Replies - Latest reply on 08/03/2013
I had booked a round trip ticket with Orbitz to go to an event in Kansas City...The event was cancelled and they would not refund my money...Pure and simple, highway robbery.... 1 Replies - Latest reply on 06/19/2013Add reply
Orbitz invoice showed 2 rental car charges for my business trip when I had only reserved and used one. The first Customer Agent (from the US) was very helpful. Unfortunately, I had to call again since the invoice that was resent still showed the two car charges. This time, it sent me to Customer Service in another country. This person was of no help and not only did she tell me, "You need to calm down", she also hung up on me. Her name is Corina.
1 Replies - Latest reply on 06/08/2013Add reply
My coworker vouched that although I was frustrated, I was very professional and just needed to get an explanation. The customer agent's response is highly inexcusable.
CALIFORNIA -- I booked two flights to Europe on Orbitz website yesterday without checking other sites. Today I checked Expedia and found out they offer the same flight at $450 lower fare. When I called Orbitz, they said it has been 27 hours since I made my reservation and I cannot ask for any refund.
3 Replies - Latest reply on 05/29/2013Add reply
When I asked them about the commercials that they are running saying they guarantee the lowest price, they said what that means is if someone else uses Orbiz website to make exact same reservation within 24 hours and their reservation cost is less, then Orbitz will give me 110% of the difference. This requires believing in Orbitz doing the right thing, after they screw their customers. I will not use Orbitz website again.
Bad Customer Service
SAN DIEGO, CALIFORNIA -- My wife booked a hotel room for the wrong day by mistake then called immediately and spent the next 1.5 hours on hold then she was disconnected. She then went on line to chat and the customer service ... read full review2 Replies - Latest reply on 03/15/2013
Orbitz No More For Me!
LOS ANGELES, CALIFORNIA -- So, I booked tickets for my family of 4 on Orbitz. When I got the confirmation email, they had my husbands name as the passenger 3 times. I called the airline directly and they had all 4 of our names ... read full review2 Replies - Latest reply on 12/26/2012
ARIZONA, ARIZONA -- Traveling to Atlanta from phoenix - bought tickets through Orbitz - there was about a 50% chance I was going to need to cancel one of the flights - as most people know you can not change flights through Orbitz without huge change fee's charged by the airlines - so I bought their travel insurance through Allianz - advertising leads you to believe you can cancel a flight and receive full refund for only a few dollars - not true - can only cancel flight if it is a covered reasons - advertising is very misleading - never again will I use Orbitz or Allianz
2 Replies - Latest reply on 08/13/2012Add reply