BBB review of Overstock.com
SALT LAKE CITY, UTAH -- THIS IS WHAT I WANT YOU TO SEE... I went online to see how the BBB rated Overstock.com in Utah. This should help you make your decision on BUYING from them.
BBB in Utah processed a total of 633 complaints ... read full review2 Replies - Latest reply on 10/03/2012
I ordered five 4 packs of Axe deodorant to put into care packages for Christmas. Overstock sent me 5 individual sticks. Then, they said they will send the right amount out. They sent 5 sticks again, and closed the customer service complaint as "buyer remorse"! They have since changed the description of what I ordered. Even their customer service gave me a link to the exact product I ordered, copy and pasted the description into the body of the e-mail, but manipulated it to make it look like the description was for what they sent me. Bait and switch tactics, and bad customer service. DISHONEST!3 Replies - Latest reply on 01/15/2013Add reply
Made in the USA...Not!
We attempt to buy products made in America whenever possible. When needing to replace our coffee maker, we did research on the Internet and Overstock.com advertised a Cuisinart coffee maker as being ... read full review5 Replies - Latest reply on 01/10/2011
Overstock.com has a convoluted and inconvenient return policy. I purchased two items and needed to return both because the items didn't fit. However, their return policy does not allow multiple returns. If you decide to print their prepaid label, you will need to print two separate ones for each return, return them in two separate boxes, and PAY TWICE! Or you can return the items yourself by going to the post office or UPS, BUT will still need to contact them with the return tracking number! I have never experienced anything more inconvenient and absurd. You would think as an online company, they would make the return policy more straightforward.
1 Replies - Latest reply on 03/30/2009Add reply
They have just lost a customer and if I were you I would think twice before ordering more than one item unless you are completely satisfied and have no plans to return them.
Overstock.com is a SCAM!!
ORANGE COUNTY, CALIFORNIA -- My boyfriend bought me a $350 diamond necklace from Overstock.com. We rec'd a necklace with an ugly yellow stone in the middle that costs $250 0n their site. We called to find out what steps needed ... read full review9 Replies - Latest reply on 04/13/2005
Worst experience shopping EVER
We actually ordered through Sears but Overstock "fulfilled the order". We were given 5 different delivery dates - the first they missed because "there were a few days delay". The second and third they ... read full review
SANDY, UTAH -- I ordered a vanity sink and cabinet, spending over $700. My husband called to cancel it and was advised it COULD be cancelled, but they needed me to call and authorize it, because he had not been the one to order it. Ok, no problem....I called back (within 30 minutes)and was told it could not be cancelled as the order was already processed to ship. I asked if there was ANYTHING they could do to stop it from shipping and they said no, and could not give me any advice on what I could do, if I no longer wanted the item.
1 Replies - Latest reply on 04/16/2013Add reply
I then refused the shipment so the item would be returned, and yesterday I received notice that I would be refunded all but the shipping cost of $150. This all left me with a really frustrating overall experience.
GEORGIA, GEORGIA -- Their customer service is the best I've come across and they offer great discounts. Just to give an example, how many other companies do you know of that will stand behind a product they sell, yet wasn't made by them? I had a product that they sell fail outside of Overstock's return period. When I contacted customer service and explained that the manufacturing of this particular product was faulty, they immediately took steps to remove the item from their website and refund me the full amount. I received emails and phone calls through the whole process from excellent CS reps.2 Replies - Latest reply on 07/23/2012Add reply
NAPERVILLE, ILLINOIS -- This is the first and last time I will order from Overstock.com. Purchased a supposedly brand new Hot Water Dispensing Pot from them and it arrived with no power cord in it. Was I sent a new product? Quality Control certainly should have caught that at the manufacturing plant. I am beginning to think they sold me a used product. The customer service person was nice and told me they would have the warehouse send me the cord. I will not buy from them again. 1 Replies - Latest reply on 06/11/2012Add reply
I am in the process of returning a ring I purchased from Overstock.com. I'm not sure it's worth returning after I found out what it's going to cost to return it. I cannot understand why the price is so high,($6.97 using their postage paid label they will send to me), when it only cost them $1.64 to send it to me. The amount of the postage is shown right on the box it came in. I can return it on my own, probably for less, but they don't recommend doing that. I can see why. They'd be out the $6.97. It's companies like this that make me leery of ordering anything online.1 Replies - Latest reply on 03/06/2012Add reply
I bought" BLINC" mascara from Overstock.com for $35.00 based on the good reviews on their Website. When it arrived my daughter tried it on one eye and "Cover Girl" mascara on the other eye and asked me to guess which one was "BLINC" I chose "Cover Girl" thinking it was Blink because her lashes were long lush and thick. This shows what an inferior product "BLINC" mascara is.. Now I find out Overstock won't accept returns on beauty products... "QVC" encourages you to use their products for 30 days and return it if you are dissatisfied with the product for a full refund... Not so with Overstock...Avoid this company like the plague. I also sent back 2 coats because the sizing was off. Take the reviews on Overstock especially if they are 5 star with a grain of Salt... You are more than likely being lied too. This is another company that buys up merchandise which failed to make the Grade in the real world.. Do your research on the product you are buying... "BEAUTYPEDIA" is a website that evaluates every cosmetic objectively.. Needless to say they rated "BLINC" poorly.... Hard lesson learned
Ex Overstock customer
On Aug 29 I ordered a hair straightener for my daughter for her birthday. We need it before Sept. 10. After a few days I checked, they didn't apply the pay-pal til Sept. 1, but said they shipped it the same day. A few days later, I received an email notice with a FedEx tracking # that didn't register with FedEx. On Sept. 7, I contacted Overstock.com and they said there was no shipping "progress" over the Labor Day weekend. On Sept. 9, FINALLY the FedEx tracking worked...and showed the item wasn't shipped until Sept. 7!!! They waited more than a freaking week to even begin to ship it!!! In the meantime, TWO items I ordered from TWO different companies in HONG KONG (FREE shipping) have both arrived in Georgia!!! And we're supposed to buy USA? Why? We can't even SHIP it to ourselves in a REASONABLE manner! Right now, it says "expected arrival date is Sept. 14. Just absolutely RIDICULOUS!2 Replies - Latest reply on 09/10/2010Add reply
I bought a refurbished Samsung CLP-315 color laser printer through Overstock, along with a purchased 2 year warranty. However, weeks later the product failed to operate, due to a "Paper jam 2" error. There was no paper in it, though. Samsung told me the problem is likely due to a faulty sensor. I sent the printer in to the "Point One Technologies" repair shop near Los Angeles as Overstock instructed. However, they held onto it for a week. I called and they said they had been "busy," but would send another one. It finally arrived, and then weeks later the same problem with "Paper jam 2" error occurred. I then called Overstock who said I could return it. They emailed me the shipping label with a Dallas address, and I sent it from a post office. Two days ago I called Overstock, who told me they never received it. Overstock promised to call me back, but have not yet. I hope that Overstock will make amends to rectify this.
1 Replies - Latest reply on 06/02/2010Add reply
I ordered a chaise lounge and the biggest ugliest L shaped couch in two pieces was delivered. The nightmare begins! "I am sorry mam, it will take 5 to 10 business days to come back and pick up the wrong item." Okay, I am having my knee replaced and now, not only do I not have a chaise to sit in, I can't get around my lvivng room! Not only are the people at Overstock.com useless, try finding a number to call. It is impossible. It took the live chat person several tries to get what happened. I very seriously doubt that the "person" on the other end was even human. Here is the really fun part, they won't credit your account for the missing item until they confirm receipt of the "item". Never mind that you paid over 800$ for an item you did not receive, but you then have to wait over a month to get your money back. Never, Ever, Again will I ever purchase anything from overstock.com.3 Replies - Latest reply on 02/04/2010Add reply
I thought I was getting a good deal. I ordered this phone new not referbished. When I got it I opened it and turned it on only to find text messages from October of this year(the phone arrived in the mail December 4th of this year).not only that but there are also pictures of someones dog on the phone too. There was no guide book that came with the package, and the battery looked old. I want to return it but I've herd that their return policy is crap and they charge a huge restocking fee. so I guess I'm stuck with a used phone, oh and I almost forgot, ever since I put my sim card in this phone I've been getting text messages from a 11111111111 kind of number. my old phone never did that.1 Replies - Latest reply on 12/05/2009Add reply