Pacific Pulmonary Services Consumer Reviews - Page 2

BAKERSFIELD, CA 93301-1819 -- I can't believe it's taken almost a month to order the new mask for my CAP machine only to find out that they don't have the correct paperwork. And I really don't think they even requested it from my doctor. They promise to call back, but never return calls. After almost a month they finally told me that they lost the contract for my area. Polite, but never give an answer to my questions. Said I can purchase myself, but even then I need to have my doctor fill out paperwork.

They used to call every month and insist I receive a new mask. Now it's been seven months and I can even get them to return my calls or answer my questions. If I treated my customers the way I been treated I wouldn't have any customers. Very disappointing.

I was very shocked my dad received a late evening visit from a man regarding this company's services. The young delivery man was very nice, although he pressured him to be left with all this oxygen equipment he says his own doctor wanted him to have. What I found wary was, we never received information or a phone call that someone was coming to his home that night. He is a widower of mature age and lives alone. It concerned me.

Also my doctors had not seen my dad in 6 months and his next follow up was going to be in a week. So how could these people make that decision for both his doctors and my dad? I never returned their calls and have since Dad has seen his pulmonologist, who tested his levels; says he is in range he should be for his age. He apologized for Pacific Pulmonary's pushy, over the top attempt to sucker me into their tacky way of doing business. People of age, I tell you to always consult with your MD first before accepting any medical equipment from anyone!

BAKERSFIELD, CALIFORNIA -- I live in a town that breed companies like this. A matter of fact, most companies here are like this one Pacific Pulmonary Services. Been with this company 4 years getting my nebulizer machine and med, no problem. Two years ago had to go on oxygen concentrator machine not from Pacific Pulmonary, but from Home Med and they were a good company until they stopped renting concentrator machine. They were billing Medicare medical, no problem for years.

Then Pacific Pulmonary took over the concentrator machine, jacked up the charge on the machine and Medicare won't pay for the increase Pacific Pulmonary is charging due to increase by Pacific Pulmonary. So Pacific Pulmonary is trying to make it sound like my Medicare deductible is go up but in fact the charge on concentrator machine is going up. So maybe their machine might break in the near future like their breaking killing me. Thank you for your time Mr **. P.S did I mention that the concentrator machine is 600.00 new. So far they billed Medicare 7000 on a 600$ machine. Now they're wanting a share of cost from me they call it, right.

BAKERSFIELD, CALIFORNIA -- I have never received service as poor as this! They under quoted what my monthly expenses would be, hence it was unaffordable. Since I discontinued my service, they have continued to bill me (and my insurance for 4 additional months). The phone number in Bakersfield CA is never answered. You must leave messages, which are never returned.

The only time when they were attentive is when I called to discontinue. They sent a person over that very same day to pull the info chip out of the machine to take to my Dr. for his "permission" for my stopping their service. I told my pulmonologist of my dissatisfaction with this company and requested that he remove this company from his Apnea Service Roster -- they don't deserve to be in business.