Pampered Chef - Page 2

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1.1 out of 5, based on 8 ratings and
43 reviews & complaints.

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Posted by on
ADDISON, ILLINOIS -- I work at The Pampered Chef Home Office in Addison Illinois. I can easily say that all of the reviews I have read on this site are absolutely false. Here's some simple tips and common sense for you.

1. Keep the receipt from when you purchased $900 worth of Cookware that carries a Lifetime Guarantee.

2. Don't claim the sales receipt states all Pampered Chef products carry a lifetime guarantee, it clearly does not state this at all.

3. Please read the sales receipt. It clearly states the refund and exchange policy. You are required to have the item for return as well as the sales receipt. If you buy a hair dryer at Walmart and want a refund, you cannot just bring in a jar full of lightening bugs and expect to be refunded for the hair dryer. LIFE DOESN'T WORK THAT WAY.

4. You may have just gotten your products from the host a year after the purchase date, but that isn't the Pampered Chef's fault. After all, you do have the option to have your products shipped directly to your address instead.

5. Stoneware is made of natural materials, it is extremely porous and very fragile. Of course it will shatter if you dishwash it or drop it. It's stoneware, not beveled-edge diamondware.

6. Pampered Chef Guarantees are Manufacturers Guarantees. They are used to replace items that become damaged during ordinary use as specified by our use and care instructions (which come with your items inside the box, are mentioned in the catalog and are also mentioned online). We don't replace the stone you dropped, the knife you threw at your husband or the dots plate your kids shattered to use as mosaic tiles.

7. Our Guarantee does not cover free shipping for returns or replacements. We only cover return shipping within 30 days from the day the original products SHIP out of our warehouse. Anything past 30 days is your responsibility.

8. Pampered Chef didn't rip off your wife. She just doesn't read the fine print. The New Consultant Kit is only $155, not $300. The Personal Website renews cyclically, as stated in the Web Site Agreement. It also states by purchasing the Personal Website, you agree to let Pampered Chef charge you automatically on your next billing cycle UNLESS you follow the instructions to cancel the website. When cancelled before the next billing cycle there is no cancellation fee.

9. We go above and beyond to satisfy our customers. Not everyone is going to be happy, but we do what we can to make it work. That being said, don't call in screaming at us about how your Food Chopper broke and you require that we send the replacement right away "or else".

10. Quit taking your lives for granted and step back and realize how privillaged you really are. Start being better people and better parents. We hear your children screaming in the background, quit using the TV as a babysitter.

     
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yoke on 2010-02-09:
PC is not worth it. You can get the same products at the retail stores or Flea Markets a lot cheaper and better quality. Every time I had an issue with something breaking, even with the receipt I had to jump through hoops to get my replacement. After 2 stones breaking I said no more. My stone I bought at the Flea Market has lasted 3 years, PC lasted about 3 months.
PepperElf on 2010-02-09:
they have to PAY to sell the product from home?

now that's why I prefer party lite when it comes to selling.
they don't charge you for the kits
Anonymous on 2010-02-09:
Well if I ever had any doubts, the attitude expressed in this post would convince me to NEVER buy any of that overpriced junk.
grandma005 on 2010-02-09:
I agree with Ken. If the Company's attitude matches yours I would not buy any of your JUNK either. If a Company cannot stand behind their merchandise they are not going to get my money. I think that you should start looking for the nearest unemployment office.
yoke on 2010-02-09:
IMO if the product breaks you should not have to pay for anymore shipping. The company should have to eat it. I had one consultant tell me she needed all the pieces of the shattered stone. I tried to explain in was all over my oven and she insisted that she needed the entire stone. That was the last time I ever bought anything from them.
redmx3racer on 2010-02-09:
I've had my PC pizza stone for well over 10 years, use it for everything from pizza to fries to Chinese leftovers. Love it, could not live without it. However, lots of items they sell do seem to be overpriced.

And, OP-I read reviews on here almost daily about my company. I can easily see the other side of the story in most cases. While I can speak to what I/and the location I run do, I can't speak for what happened at a location that is not mine. I'm amazed when I attend workshops/meetings with others from across the country and they don't know some of the most basic information. So imagine what they tell our customers, as opposed to what I tell customers.
PepperElf on 2010-02-09:
thought it depends on why it breaks.
I do agree that it if breaks from misuse it's not any company's fault.

then again I'm not that fancy when it comes to pizza. into the toaster oven for long enough to cook, cut it, and it's food. I don't use stones for something like that
FlShopper on 2010-02-09:
That was an informative post. You should've ended it after item #9, however. The last comment was unnecessary and insulting.
Anonymous on 2010-02-09:
Was #10 really necessary?
PepperElf on 2010-02-09:
the real question about #10 is...

is it offensive because of the tone of voice
or because of the accuracy?

Anonymous on 2010-02-09:
I'm not offended by it (I don't have children)... just was it really necessary.
This is "informative" post is about Pampered Chef... not about how to raise children. Stick to the topic at hand.
Anonymous on 2010-02-09:
I love my PC stoneware pieces. As long as you treat them the way they tell you to they will last pretty much forever.

#10 is so true.
Anonymous on 2010-02-09:
OP- If you work for PC, I think they would terminate your contract/employment immediately. I'm sure PC would not take this review about their company lightly.. They may even sue. The way you wrote this is out of line. If you were trying to make your company look good, you did the opposite.
Anonymous on 2010-02-09:
How Tenn? All except number 10 is professional. Number 10 is the truth. I worked phone customer service and people call fussing and have all kinds of crap in the background going on where you can't hear them.
Anonymous on 2010-02-09:
It doesn't matter. Its ridiculous. If you don't like your job, QUIT, don't come on here and voice your frustrations about your job to us. I don't want to hear it. If you have a valid point, then fine. I am saying, due to this post, I would NEVER buy anything by papmered chef and I think that if anyone of power within the company was to find out an employee was taking it upon themselves to slander their company, they would be immediately terminated.
Principissa on 2010-02-09:
And exactly what pray tell would you have a parent do while they are on the phone with you? I assume after the third or fourth time of having to be put on hold with the parent so they could take care of their screaming child, you'd get annoyed and either A. hang up and end the call or B. become irritated with the parent for actually being a parent and give them an attitude. Which is it?

I seriously doubt letting a kid watch television so that their parents could make a call to customer service is detrimental to the children, tying them to a chair and gagging them so they will sit still and be quiet while they are on the phone with you would be though.
Anonymous on 2010-02-09:
Tennboy, Well said. When I read this earlier this morning my first thought was along the lines of what Ken posted. Holy cow I would think somebody working for the company would want to sell up the virtues of their company and not finger wag. You said it best when you posted, 'If you were trying to make your company look good, you did the opposite'.
Anonymous on 2010-02-09:
I would just hang up and let them call back.
PepperElf on 2010-02-09:
very true. if sis and I were screaming and making noise, mom would have excused herself from the phone call, punished us, and then called them back.

we learned to behave when mom was on the phone

Anonymous on 2010-02-09:
I am sure, being in that type of customer service is rough. I'm sure you get frustrated people calling, who have been on hole for 30-45 minutes....there are good parts and bad parts to every job.

I used to be a manager of a video store. I've had my share of polite customers, and plenty of gargbage customers too. You have to take the good with the bad in ANY industry.

Your JOB is to provide the best service you can for the customers. Some of them may have infants who may start crying in the middle of the phone call. What do you really expect them to do? Throw their infant in the bedroom and shut the door?

Lady, if a company wants to have decent customer service for their customers, they will make it more than easy to just hang up on a customer without noting a reason why, and have logs on the customer's account on which agent they were talking to, in case a situation arises.

As I said. If you don't like your job quit. No one wants to hear someone ranting about the customers they deal with while doing their job. WE ALL HAVE BEEN THERE. You don't see ME writing a review about MY company without their consent.

As I said, I'm sura PC would be against this review, and if they found out who wrote this would be terminated. They work for PC, so they are basically representing this company in a negative way.
madconsumer on 2010-02-09:
this has not changed my mind on my Pampered Chef orders.
laklisa on 2010-02-09:
Actually Tenn I agree with you up to a point. Gemma is not being slanderous-or libelous. I don't see where she has said anything negative about her company (unless I missed something). However the "attitude" that comes through does leave a bad impression.
Anonymous on 2010-02-09:
lak, it probably comes through as being tired of repeating the same thing over and over. I feel the same way at work sometimes. People hollering about the self checkouts when if they would only pay attention and listen and read.
laklisa on 2010-02-13:
Oh with the job I have at a call center, I am a broken record LOL
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Multiple broken stones and broken products!
Posted by on
I just happened upon this website and was amazed to realize I'm not the only one with broken and faulty Pampered Chef products! I bought most of my products in the late 90's through mid-2000's through multiple parties. Through the years, I've noticed that things seem to break easier than they should or that they were designed very badly. For instance I had a little pair of wooden tongs just break apart through no fault of my own. And one of the more recent items I bought was the super long metal tongs with black rubber on the ends ... these are completely defective as far as I'm concerned. When you use them, they pinch your skin between the two handles and it HURTS!! Its almost impossible to use these tongs without pinching a huge chunk of the palm of your hand! I'm amazed they ever sold these.

But what I'm most upset about is my stoneware breaking. I bought all my stoneware in probably 1999. About a year ago, my large pizza stone suddenly broke in my kitchen sink, but I figured it must have bumped the side and broke. It shattered, but we were still surprised it could break that easily. But at Christmas, I pulled out my pie stoneware, and my 9x13 stoneware to use on Christmas and both of them were cracked! They were still intact, with a huge crack across the bottom of each. They are stored next to one another, not on top of each other, and none of my other stoneware was cracked. This cabinet is never used other than by me and would not be able to be shaken or messed with to make something crack. I remembered that I thought they had a lifetime warranty, I contacted Pampered Chef and received a response that they have a 3-year guaranty only and that I was out of luck. I wrote back that it was fine for them to do that to me, but I would never purchase from them again ever. I never heard back from them.

Reading all these reviews makes me realize how easily their products break. Unfortunately I should have listened to my intuition way back when, when the little wooden tongs broke that their products are not nearly as good as they seem to be at the parties. I like the stoneware, but they were never as incredible as it was always portrayed in the parties. Although I have to buy new baking pans, I'm not bothered to try out other products/companies as I was never really in love with these to begin with.
     
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waterbury01 on 2010-01-18:
So my question is, if your stuff was breaking when you first started buying and you weren't really in love with it in the first place. Why keep buying from them. Pampered Chef is too expensive in my opinion anyway.
Anonymous on 2010-01-18:
How are you holding your tongs? And are you putting a hot stone in the sink? Just them next to each other or even on top of them should not break them. I have several stone pieces, and I never put a cold stone in a hot oven or water. I never put frozen food on them either.

It sounds they have been being weakened for some time for them to break like that all of a sudden. And, well, how long do you think the warranty should be? 3 years is generous seeing that MOST manufacturers only have 1 year.
PepperElf on 2010-01-18:
maybe it's me but I don't even use a stone. I just cook frozen pizzas right on the cardboard disk they sit on.
Anonymous on 2010-01-18:
I love my stoneware. I also follow cooking and cleaning and storing instructions. But that is just me.
Anonymous on 2010-01-18:
There have been ongoing issues with some of the pizza stone models in the last 12-18 months. Here Is a message board for Pampered Chef consultants discussing the issue:

http://www.chefsuccess.com/f19/pizza-stone-explodes-44102/
Anonymous on 2010-01-18:
Peps, keep that battery in your smoke alarm fresh. Do you do that with ALL frozen pizzas?
waterbury01 on 2010-01-18:
I've done that before too Peps, mine actually started cooking at the edges though and have since stopped doing that. Just a tip.
Anonymous on 2010-01-18:
Foil? On the oven rack?
Anonymous on 2010-01-18:
Yes, you can put foil on oven racks. This is good for baking potatoes, reheating/cooking pizza, beer-butt chicken, etc.
Anonymous on 2010-01-18:
You wrap the spuds in the foil.
Lets hear more about this chicken recipe.
DebtorBasher on 2010-01-18:
ZZ what's wrong with you? I've done the same thing with foil on the oven rack for pizza...and if the Basher does it, you know it's the right thing to do! Get with the program! Geeeshhhh!!!
Anonymous on 2010-01-18:
I put my pizza on foil too, DB. Just not CARDBOARD unless it is specified! Read much?
Anonymous on 2010-01-18:
Oooh wrap some squash and zucchini and taters in some foil and add some garlic and some butter and some lemon pepper and bake. YUMMY.
Anonymous on 2010-01-18:
YUP< Lady, that veggie combo works well in the oven or on the frill. We like to grill corn on the cob in foil, but if it's too cold out, we will do it indoors in the oven.

Beer-butt chicken is best done outdoors on the grill, but can be done indoors in the oven if you are very careful.
PepperElf on 2010-01-18:
yep. in my toaster oven. set the timer for 20-25 minutes and walk away.

I've found the carboard actually doesn't get that hot. I mean it's warm and all and the pizza's fully cooked but the cardboard isn't very hot.
andbran on 2010-01-19:
I have received Pampered Chef products as gifts and I love them.
Anonymous on 2010-01-19:
zz--here is a beer byutt chicken recipe for you
http://allrecipes.com/recipe/beer-butt-chicken/detail.aspx
kweem on 2012-01-28:
I used to be in love with Pampered Chef products as well. So much so, that I became a consultant for them. However, after so many complaints about the quality of their products, I stopped selling.
I too have multiple stones and I have had 2 large bar pans split right in half while in the oven. (And Yes, I followed the directions on the care of my stones.)So Buyer Beware...I discourage anyone from buying Pampered Chef...there are so many better kitchen products and companies out there!!
jthompso53 on 2012-05-14:
I think there are a lot of Pampered Chef demonstrators commenting here and being defensive. Face it folks, the stuff is junk made by cheap labor in China. Pampered Chef should be ashamed of using cheap slave labor in China to produce their products.
whythelongfaces on 2012-05-14:
I have several pieces of the stoneware and have never had issues with any piece save one: I dropped it on my tile floor and it broke.

My oldest piece was bought in 1999, and my current piece in 2006 I think. I think a 3 year warranty is more than you can expect from any company.
JustSayNo2PC on 2013-01-24:
@jthompso53 - I used to work in their corporate office with upper management before finding a much better position. I can assure you that they have no shame.

I used to be a Pampered Chef junkie but after working there, I purged my house of all things Pampered Chef.
CountriGal on 2013-10-20:
I have had several of my Pampered Chef stones since 1994, when I was first introduced to them. I love my stones, and the warranty is good for these. However, I do feel that the quality of the stones has gone down over the years. My original stones (pizza, bar, bakers, etc) seem to hold up a lot better than my newer ones. I have 2 stones that are about 5-8 yes old that have broke fairly easily, while my old original stones are still going strong. I store them all together, take care of them all the same, treat them all the same, and my older stones are still going strong while my newer ones are breaking. Wish the quality was still there as I absolutely love my stones and I use the daily! I do put them room temp in the hot oven, or put frozen items on them and into the hot oven.
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Broken Stoneware, Refused to Honor Guarantee
Posted by on
I have been a loyal Pampered Chef customer for 17 years and have spent hundreds, perhaps thousands on their products. Many times, when a consultant enters my home, they are "wowed" by how many Pampered Chef products I own. Last night, one of my large pizza stones cracked in half on my kitchen counter.

When I called the customer solution department, I was told that there is only a three year warranty on the stoneware. I was told by many consultants over the years that the stoneware has a lifetime guarantee. That if a piece of stoneware broke, you only had to contact the company, send in a piece of the broken dish, and Pampered Chef would replace the dish.

I am very disappointed in your new warranty. I will now take my business elsewhere.
     
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pcdirector on 2010-02-05:
I'm sorry, but that is not a new policy that has always been the policy with the stoneware. The consultants have told you wrong in the past about it being lifetime. The only lifetime guarantees are on the knives and cookware.
Anonymous on 2010-02-05:
3 years is still generous for a piece of cookware. I don't know of another company that has that long. You said it cracked on the counter...was it from a hot oven to a cold counter or towel on the counter? I always set my pot holders on the oven rack for a couple minutes to warm them before I put them on the counter. That way my hot stone is not getting placed on a cold surface.

Also, is the cold stone going into a hot oven then into colder air/cold counter again? Too rapid of temperature changes can cause cracks and breaks in the stone.

I have several stone pieces and never had a problem. But, I figure that once it is out of warranty, with the amount of use my pieces get, if I do have troubles I have more than got my money out of them. I would just buy another.
Ytropious on 2010-02-05:
"I was told by many consultants over the years that the stoneware has a lifetime guarantee." Doesn't mean they're correct. They get compensated for how much you spend, most are inclined to lie about it.
Kaya on 2011-07-29:
Used to be a consultant for Pampered Chef - Stoneware has "always and still is" only a 3 Year Warranry Item!!! Check your catalog and you will see this....
RiffCatz on 2012-02-11:
Your consultant probably didn't go over the rules of stoneware when you bought it from them. There's things that you have to remember when using stoneware. Such as:

1. You have to place it directly on a cooling rack because that works the best. Otherwise it will crack from being put on a cold surface or stove.
2. You cannot place anything cold on it once it's hot because that will cause it to crack. The only way it'll ever crack is if you don't follow the instructions of using it properly. We love the stoneware mainly because it's nonstick so the more you use it then the better it gets. It has a 3 year warranty. PC will not cover it if it's a fault of your own such as if you place it in a drawer below a stove that also has heat go down in that drawer from the oven because PC will not cover that. If you don't properly wash it. You are only supposed to use hot water and the scraper it comes with it on the Stoneware.
JustSayNo2PC on 2013-01-24:
Also, for a lifetime guarantee, you need to have your receipt and order number. They have a VERY antiquated Oracle database that was supposed to have been updated last year (knowing their IT dept, I am 100% sure it was not completed on time) and it is hard for them to retrieve older orders. So ALWAYS keep your receipt as you will need the order number and date.
kimhugo on 2013-03-25:
Three of my Pampered Chef stoneware pieces have cracked. My deep-dish covered baker which I have had for over three years, but have use3 only 4 or 4 times, has cracked. I have followed manufactureres directions in preparing and cleaning it and all of my stoneware pieces, but still it has cracked. I expect more than three years from such an expensive and rarely used piece. I used to rave to friends about Pampered Chef stoneware. From now on, I will warn them against it.
amyeliz on 2013-05-03:
I have the 9x13 baking dish. It cracked two ways. I use it often and also thought it had a lifetime warranty until I asked a rep. On the bottom it tells you what year it was made mine dates back to 1993. I guess I can not complain, I used it 10 years. But the rep said they don't make that dish anymore. I looked at the catalog and on page 11 Letter M 13x9 rectangular baker! $40.00...not sure what she was looking at. Not sure I will spend that kind of money on something with a short warranty.
Tracy on 2013-06-20:
My pizza stone cracked while it had a homemade calzone on it IN THE OVEN. (nothing frozen, no extreme temp change) I had it more than 10 years but likely only used it 3-4 times a year. I am very disappointed that there's no lifetime warranty. I expected MORE than the return I'd get at Willams-Sonoma. I was mistaken...
Ruth on 2013-06-28:
I sold PC from 1999-2001. I have 18 pieces including the gingerbread set that I purchased during that time. Not a single one has cracked. I have followed the rules that RiffCatz referred to.. I say this not to say it was the posters fault it cracked, I have heard of many instances where something cracked and the person followed the guidelines. I just wanted to point out that the stoneware can last a long time. The area that IMO the poster erred is taking someones word for it. So you are not going to buy what is very good quality products from a company because you trusted their sales people. You might as well not buy Tupperware, Mary Kay, Tastefully Simple, Arbonne, or products from the many direct sell companies that sell the following products.: cosmetics, wellness products, home décor, kitchen products, jewelry, clothing, organic gardening supplies, spa products, scrapbooking supplies, rubber stamps, etc. I mean I have been misinformed by a ton of direct sellers - trying to get a sale. That's not to say that they are all dishonest. I know many direct sellers that would be horrified to hear if their downline or upline were dishonest. The problem is people, like this poster trusting sales or customer service people in general. Always make it a point to read the documentation from the company. If there is no documentation avoid the company. In customer service situations get it in writing, ALWAYS keep your paperwork, I still have my original receipts from 99-01 for my lifetime stuff. (I have other PC stuff) I am not connected to anyone at PC- haven't bought any pc stuff for 8 years. So I am saying this with no bias. I don't trust sales people or customer service people. I get what I need in writing, and I double check everything. It may be just a little extra work at the time. But in the last 2 months I have saved over $600 dollars on mistakes by sales and cs, because I had it in writing, kept the paperwork, and had double checked it. One receipt I kept for 5 years. Totally worth it. My advice for anyone in this predicament. don't cut your self off from quality by trusting the wrong people. Trust your self by being informed, reading what your signing and protecting yourself.
Theresa on 2013-10-06:
I had the large bar pan, I took mine from the oven in 3 pieces. I have loved it. Very sad it is gone. But loved it, will definitely purchase another one.
vicki on 2014-02-18:
I sold Pampered Chef many many years ago, back when any consultant could attend the "national" conference in Chicago, which I did and from the stage the executive directors told us that the stoneware had a lifetime guarantee. That came from the top of the line. They may have changed their policy and that's fine, but that is what it used to be. As a consultant I helped people send back stoneware that had broken or was cracked (only a small piece needed), along with their receipts and they received a brand new piece.
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Defective Pampered Chef products
Posted by on
REDDING, CALIFORNIA -- I purchased a Pampered Chef stoneware baker three years ago. The first time lifted it out of the cupboard, it broke in two in my hands. If I hadn't held on to both pieces, the knife-sharp edges could have severely injured my bare foot. I have tried for three years to get a replacement or a refund from several Pampered Chef representatives, but because the original rep quit and the item is no longer made, I have received nothing to date.

Around the same time, I purchased a Food Chopper. The chopper blade became dull and unusable after only a few uses. I was told later that I should have purchased a special chopping board from Pampered Chef. I have yet to receive a refund or replacement. A representative says she is still waiting after three months for Pampered Chef to respond to her inquiries regarding both of the aforementioned items.

Then in November 2007, I purchased a Rice Cooker Plus. While cooking brown rice in the microwave according to Pampered Chef instructions, the cooker suddenly melted and released noxious gases. I could barely breath and had to open all the windows in the middle of winter to get the fumes out. If I hadn't been standing in the kitchen, my home could have caught on fire. As it is, my expensive microwave oven is ruined.

Finally, the first time I used the Mix 'N Masher to mashed potatoes it broke.

I have been cooking for 40 years and have never had similar problems with other cookware. I have heard that other customers have had similar problems with the same defective and even dangerous Pampered Chef products. The fact that I could not find a way to communicate with Pampered Chef directly and my representative has apparently tried for more than three months to no avail, indicates to me that the company is not concerned about the health, safety, or satisfaction of its customers.

I would like to be contacted by someone who could help me get my money back for these items.

Sincerely
Doc77
     
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Tonkey on 2008-03-02:
I have a hard time believing this story, because you would think after the first product you purchased was a dud, you wouldn't buy any other products from them. However, maybe you bought them all at one time?
madconsumer on 2008-03-03:
if the item is no longer made, how can you expect a replacement?
Anonymous on 2008-03-03:
Wow, you've certainly experienced a lot of faulty products from Pampered Chef. One must wonder why you continued to purchase them. Anyone that has had that many problems should receive some sort of compensation from the company, especially if they are guaranteed. I wish you luck. I have never had those experiences, I love my Pampered Chef items, but have never had to use the guarantee to get a replacement.
Principissa on 2008-03-03:
My friend has a kitchen full of Pampered Chef products and has never had an experience like yours. She's used the guarantee once on a pepper grinder, and that was it. I hope Pampered Chef comes through for you in the end.
Anonymous on 2008-03-03:
Why don't you contact them via the web?

http://www.pamperedchef.com/home/contact.html
moneybags on 2008-03-03:
If you can't get satisfaction, write to the owner of Berkshire/Hathaway, owner of Pampered Chhef
Warren Buffett
Omaha, Nebraska

It's really a shame that Buffett puts up with this and expects his customers to. Just try working for one of his companies. Awful!
Mrs. Fantastic on 2008-03-03:
You were waiting on a replacement or service for 3 years, THEN you purchased additional items? Doesn't make much sense to your complaint. I personally love Pampered Chef and all of the ease their products bring to my kitchen! Best of luck.
TLC29 on 2008-03-05:
um, did you send your products and their receipts back to the Pampered Chef company? that's what the receipt says, in great detail, to do. they keep extras of discontinued products to replace ones people break, like your stoneware. you should have no proble getting your items replaced as long as they aren't out of their warranty period.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Lifetime warranty? Not even close!
Posted by on
Rating: 1/51
I purchased the Executive Cookware set several years ago. I was hesitant to invest such a large amount of money on cookware but the lifetime warranty on the pans made it seem like a no-brainer to take the plunge and invest the money. After all, they were guaranteed for life, right? WRONG! I called Pampered Chef today to let them know that the coating on my top of the line pans was coming off and was informed that the Teflon coating was NOT covered under their warranty. Any deterioration of the coating is considered every day wear and tear thus not covered. When I asked what the warranty DID cover, I was informed that it covers if rivets become loosened, a handle falls off, that kind of thing. I am so extremely disappointed by Pampered Chef right now. I'm pretty sure I own half their catalog and the Executive Cookware was my second set of cookware that I had purchased from them. My first set of cookware also had the coating wear off and when I upgraded to the Executive line I was assured by my consultant that the new cookware would not only NOT wear out like that, but if it did, the pans would be replaced. Incidentally, a different consultant that I spoke to recently about the cookware also told me that the coating would be covered by the warranty. Pampered Chef is clearly misinforming their consultants.
     
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yoke on 2014-02-10:
PC brags about the lifetime warranty, but when you need to use it, it is not covered. I think that they should have the consultants carry all the different types of warranites to their parties so you can read what the warranty covers and what it does not. I had a lot of their products and they are not worth it.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Chef's Knife
Posted by on
Rating: 1/51
STOCKBRIDGE, MICHIGAN -- Bought the Chefs knife for 75.00. Within a few months the handle fell off. On the replacement knife the tip broke. They would not replace it. I then found out that Pampered Chef items were made in China.

This is not shown in their catalog or told to you by their home sales reps. It is stamped on all of their products. Buyer beware.
     
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madconsumer on 2012-04-06:
I too was very disappointed in the quality of Pampered Chef products. I purchased one of their stoneware's, and it was warped. the replacement also was warped.

very helpful review!
Anonymous on 2012-04-06:
I'm a bit picky about my knives... a decent chef knife will run about twice what you paid. With the steel the ensemble should set you back about $300.00. Paying less is dubious quality.
If you don't want to purchase a steel (required to keep a quality knife in good shape) buy an American made Cutco, holds an edge but is slow for professional use.
With all decent knives keep them out of the dishwasher and always rinse after cutting acids (tomatoes, oranges, etc)
trmn8r on 2012-04-06:
It depends what you are buying. I have Pampered Chef ice cream scoops in a few sizes and they work great and the finish is in fine shape. They wouldn't be durable enough for professional use though.

I wouldn't buy a Pampered Chef knife though. Good warning to others.
Mary on 2013-05-08:
Pampered chef is overpriced. It looks attractive in the catalog, but when you compare it to same-quality products in a retail store, you'll find you're just paying too much. Somehow the consultants need to make a profit, and the company isn't giving away the products. I bought a pizza cutter a few years back from them and was in the grocery store just after I got it. I saw the EXACT same thing for sale for less than 1/4 what I paid. The only difference was that mine had "Pampered Chef" stamped on it....it even had the same made in China stamp in the same place. I won't be buying anything from them again.
veronica berndes on 2013-07-07:
I'm a sales representative for cutco!
Pampered Chef does not compare!
cutco stands behind they're guarantee 100%
they are AMAZING knives!
Best of all what you buy helps the representative win a scholarship with the company!
cutco.com can help you locate a representative in your area!
veronica berndes on 2013-07-07:
please just find a cutco representative!
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PAMPERED CHEF WASTES MY TIME!
Posted by on
ST.LOUIS, MICHIGAN -- I won a kit from the Pampered Chef, then got screwed over big time. Nobody told me I had to pay a fee for not having shows after 3 months even though it's a "go at your own pace" type of job. LIARS and you have to submit at least $150 for it to count...want to know what your commission is off of $150? barely $80. BULL CRAP! They don't tell you that stuff when you sign up.

Every time I bought something, it broke, and when a customer bought something and it broke, I called and they asked how it broke, I said it was unknown because she put it in the dishwasher, and then the paint chipped off the stainless steal pan after one wash. they said she shouldn't put it in the dishwasher...OK then don't put DISH WASHER SAFE ON THE PAN!

So bottom line...don't work with them, and don't buy from them.
     
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redmx3racer on 2012-01-12:
$80 commission on only $150 in sales? That's over 50% commission.
I have a lot of Pamp-Chef stuff, and have never had any issues at all. Interesting, I always thought the stuff was over priced....now I know why.
momsey on 2012-01-12:
I got to say, $80 commission on $150 in sales is really good. Is it really that high???
trmn8r on 2012-01-12:
I'd like to know more details about how this program works, for example how the important details of being charged unless a show is given every 3 months were left out of the literature.

Also, what "submitting $150 and only getting $80 commission" are. On the surface, that commission sounds great, but maybe I'm not reading it right.

I can well understand the issue of your customers experiencing finish failure in the dishwasher causing major complaints, if the product is labelled "dishwasher safe". That's just wrong.
MonkeyHead on 2012-01-12:
The high commission sounds like it is an intro rate, designed to encourage newly signed up people. You'll find companies like Avon and Amway do the same things. Afterward, the commissions fall to a more realistic level.
JayByJay on 2012-01-12:
You get over 50% commission? LUCKY! Everyone else gets their easy to find before signing up 20% commission.
At Your Service on 2012-01-13:
I thought the same thing as everyone else. Why would one complain about such a high commission rate?
jktshff1 on 2012-01-13:
That's better than 50%! Mine range from 3-10%.
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Did not receive product - no satisfaction from Company
Posted by on
LEBANON, MISSOURI -- I ordered several items from a Hostess for a Pampered Chef Cancer Society Fund Raiser that I was unable to attend. I paid the Hostess with a personal check as she asked and received a copy of the sales order. This was in April of 2011. I have not received the product, and cannot get a call back from the Hostess. The consultant finally called me this weekend (after numerous messages to her went unanswered as well) and said that she never received an order from me so it was not her problem. I called Pampered Chef and spoke with customer service, and they essentially told me the same thing. Even though I have a receipt for the sales order and even though I have copies of the cancelled check (which HAD to be made out to someone as Pampered Chef does not accept personal checks) they say it is not their problem, and I will have to continue to deal with the Hostess who stole my money. I believe that this was a deliberate theft, and it is being sponsored by Pampered Chef corporate. Beware!
     
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BEJ on 2011-07-18:
You need to go after the Hostess in small claims court. It is not the problem of the consultant or Pampered Chef. The Hostess was the one to take your money.
Skye on 2011-07-18:
What happened to the check? Was it cashed, did you have to put a stop payment on it? Just asking because that's a start as to where the check went.

I concur with BEJ, if you can prove she cashed the check.

Good luck!
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Broken products and nothing done
Posted by on
ILLINOIS -- Just tonight 16Aug2010 I was baking in my beloved Pampered Chef stoneware as I do so many nights in the week....when I reached into the oven to pull the 9x9 baking dish out and the whole side broke off in my hand. I was shocked and thank God not burned. I screamed and my husband ran to help and reached in to lift it by the other side and the corner broke off in his hand. We finally slid it onto another pan and got it out of the oven. We salvaged dinner and afterward I called the company customer line. That was a joke as I was told suddenly that Pampered Chef now only has a 3 year warranty on the stoneware line. I thought that was crap since all the many years and years I had bought the products that it all had a lifetime warranty. And Pamela the custermer service representative was rude in my opinion. You would think that Pampered Chef would Value long time customers in this economy especially!! But I guess not! And from now on I will not be singing the Pampered Chef stoneware praises as I have done so often to my friends. And even more so after reading so many complaints here online of people have problems with stone ware pieces. Oh well I to will be out looking for another company to buy such baking stones from.
     
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olie on 2010-08-16:
I'm glad you and your husband are unhurt, and that you were able to salvage the dinner.

Do you still have your receipt? I recall that for any warranty to be in place, you need to have your original Pampered Chef receipt. My PC receipts always included warranty information.

I absolutely LOVE my baking stones. I was wary of purchasing dishes because I wondered how in the world I'd scrub lasagna or brownies out of the corners. You are not supposed to put the stoneware into water.

If you can remember the Hostess of the party, or the rep you purchased from, try calling her. You may get better results.
Kaya on 2011-07-29:
I used to sell Pampered Chef stoneware was "never" a lifetime warranty item - always was 3 years......
teri on 2011-12-22:
re: Kaya...well if it was 'never' a lifetime warranty then the dozen or so consultants whose parties I've attended the past 15 years were all lying. What each of them said...All we needed was 1 piece of the the stoneware w/the Heritage mark to send back to the company. No questions asked. And if it used to be lifetime but now only 3 years, well, just another reason I don't shop at PC anymore. They are overpriced and you can find the same thing for 1/2 at any kitchen store.
HB on 2012-02-20:
don't worry just about the same thing happened to me with my 9x9 stone. I was making lasagna and the pan broke right down the middle. Thank god I could salvage the lasagna but the pan was not as lucky. I contacted a rep and was told the same thing, only a 3 year warranty. I looked for my receipt but could not find it. I love Pampered Chef stuff but I've had way to many problems with them to count and have learned my lesson to rely on other brands such as Farberware, etc...
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Lifetime warranty - not so
Posted by on
After spending $400+ on Pampered Chef pots, that are about 5 years old, I needed to return a couple of them for replacement. Basically my family skillet had a black unremovable spot right in the center and was no long flat, rather the center was out of shape. My small and medium saute pans were releasing the black coating. Still under my lifetime warranty and with my receipts, I called and send them in for replacement.

Well, the lifetime warranty isn't so. According to them, they look at your returns, do tests and a team decides if it is manufacture's defect or if you simple "misused your pots". Don't fall for the lifetime warranty pitch, I have written the company and have demanded a copy of the tests and the results that lead to their denial to replace my pot.

I was a loyal PC customer. Now just a very disappointed one. No more business from me.
     
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