I have used Pampered Chef products for many years, continuing to purchase them, although they are more expensive than local stores, because I believed in their quality. However, I have found that the company does NOT stand behind their products, nor do they honor the warranty they sell you the product under.
I purchased the deep dish baker several years ago. I have used it approximately 10-15 times. Today it cracked in the middle after heating. I didn't panic, because I KNEW I had a lifetime warranty on all Pampered Chef products and since it was an expensive product, I contacted them immediately. Well, now it seems the warranty that was advertised by their representative (who no longer sells Pampered Chef) has changed from lifetime to 3 years. Who knew that was legal?
The same thing happened when I called about a plastic stir pitcher that melted in the dishwasher (although labeled dishwasher safe). I was told that my water must get hotter than the average dishwasher. Nothing else, we have washed has melted to date. Anyway, I will NEVER again buy a Pampered Chef product or HOST a party since I no longer say that I have had a good experience. However, the baking stone I purchased from local department store at a fraction of price and use daily is going strong after 10 year.
Over the years I have purchased Pampered Chef products and have really enjoyed them. At the party I was told there was a lifetime guarantee on the products also. A couple of months ago one of my bar pans broke in half in the oven. I called the lady that was the representative at the party and she now tells me that it is only a three year warranty. Funny how the warranty changes after you purchase the product. She was nice enough to replace it this time but told me that when you cook on it you can't have frozen meat on it and you can put frozen pizzas on it and you have to have the pan full on it etc.
Well this certainly isn't told at the party is it. I would never have purchased these very expensive products if I had of known all these things about them and then the warranty changes. I really like the products and if the truth had have been known would you really sell as many items at a party that you do. I have read the comments on the warranty of your products and maybe as a company you should realize that we are not lying when we tell you that we were told that it has a lifetime warranty. And maybe there should be a paper in the box or stamped right on the box that you need your receipt and there is only a THREE YEAR warranty not LIFETIME.
HOUSTON, TEXAS -- At a Christmas holiday event, I bought a couple of items from Pampered Chef. I received a receipt for $114.47. After receiving the merchandise, including a free item, I decided to return the items for a refund. I packaged everything in the original packaging and returned everything including the free item.
My credit card account was charged $116.64 and my refund was $98.29 even though the receipt clearly indicated that the shipping was only $5.25. After four back and forth emails, a final phone call reiterated the fact that Pampered Chef would not refund any more money and their representative had misled me into thinking that the shipping was $5.25 and miscalculated my receipt (although the math is correct). This outfit is breaking the law and probably making a nifty profit by both overcharging and under-refunding. Never again...
Just about like any of these home party marketing schemes Pampered Chef comes in at the bottom of the pile for low quality, overpriced junk made in China. Little of it is actually made in the U. S.A. I purchased a vegetable peeler recently. You can tell it is cheaply made by the feel. A better one can be had at Walmart for about 1/4th the price. All of the stoneware is overpriced and again can be purchased at Walmart for 1/2 or better. Stay away from Pampered Chef junk.
Premier Jewelry is another rip-off with junk jewelry made in China. The markup is tremendous with at least 4 levels of sales people getting a big chunk of the markup. Stay away from home party junk.
BEL AIR MD, MARYLAND -- Recently a friend of mine hosted a Pampered Chef party and had asked me to attend and buy something from the catalog. While I didn't need anything I had planned on buying a product and attend her party. I am new to the area and thought it might be a good way to make friends outside of work.
Well at the time of the party my father had passed away and was unable to do either for my friend. She was totally sympathetic to what happened and I thought that the issue would have passed. Well it turns out my personal email was passed onto another PC consultant who emailed me and she was informed by my friend that I had changed my mind about ordering from the catalog. She said that although she didn't know the reason it was none of her business.
However if I changed my mind and ordered $60 worth of things from her I could get a gift with purchase. (As though I would change my mind after that). I had never changed my mind, I had had every intention to make good on the promise but had to rush out of town to be with my family and couldn't make it back until after the party was over. That was a very insensitive comment to make by a Hostess.
ST.LOUIS, MICHIGAN -- I won a kit from the Pampered Chef, then got screwed over big time. Nobody told me I had to pay a fee for not having shows after 3 months even though it's a "go at your own pace" type of job. LIARS and you have to submit at least $150 for it to count... want to know what your commission is off of $150? Barely $80. BULL CRAP! They don't tell you that stuff when you sign up.
Every time I bought something, it broke, and when a customer bought something and it broke. I called and they asked how it broke. I said it was unknown because she put it in the dishwasher, and then the paint chipped off the stainless steel pan after one wash. They said she shouldn't put it in the dishwasher... OK then don't put DISH WASHER SAFE ON THE PAN! So bottom line... don't work with them, and don't buy from them.
I purchased Pineapple Wedger at a book party, found the item extremely difficult to use. Six foot husband had to place wedger on floor in order to apply enough pressure for the item to cut the pineapple, that was the only time I used it. I have carpal tunnel and cannot apply that much exertion without pain. Decided to contact Pampered Chef Co., explained situation and asked that I be allowed to exchange the wedger for four (4) of the small spreaders. I emailed with ** at Solution-Center at PamperedChef.com and she assured me I had an $18 credit.
She gave me a number to place on the outside of the return box and stated that once I returned the item I would be sent the four spreaders. I shipped the item back on August 22, 2011 via Delivery Confirmation and spent $8.59 to ship it, taped invoice inside the box with the wedger as instructed.
Today is November 29, 2011 and still no spreaders. After many, many additional emails I get no response from anyone, in particular not Ms **, at Pampered Chef. At this point I will never, ever purchase from Pampered Chef and would advise people to steer clear of companies with such shabby customer service follow through. I am now out the original $18 for the wedger, have no wedger after returning it and spent another $8.59 shipping.
My consultant doesn't answer her phone or return calls!!!! My orders are late because no one contacted me to tell me or my guest of a problem. A credit card number was wrong and it held up my whole order because no one could get a hold of my consultant. I still would not know why my guests orders haven't arrived if I hadn't called to check with Pampered Chef myself. The company was no help at all!!
They said a week and a half to two more weeks, nothing they can do to help get it here any faster. She really didn't even care and didn't even act remotely like she did. Pampered chef just lost my business! I now have to tell my guest their gifts for birthdays won't make it. Thank you to ** my consultant and Pampered Chef for nothing!
ILLINOIS -- Just tonight 16 Aug 2010 I was baking in my beloved Pampered Chef stoneware as I do so many nights in the week.... when I reached into the oven to pull the 9x9 baking dish out and the whole side broke off in my hand. I was shocked and thank God not burned. I screamed and my husband ran to help and reached in to lift it by the other side and the corner broke off in his hand. We finally slid it onto another pan and got it out of the oven. We salvaged dinner and afterward I called the company customer line. That was a joke as I was told suddenly that Pampered Chef now only has a 3 year warranty on the stoneware line.
I thought that was crap since all the many years and years I had bought the products that it all had a lifetime warranty. And ** the customer service representative was rude in my opinion. You would think that Pampered Chef would Value long time customers in this economy especially!! But I guess not! And from now on I will not be singing the Pampered Chef stoneware praises as I have done so often to my friends. And even more so after reading so many complaints here online of people have problems with stone ware pieces. Oh well I too will be out looking for another company to buy such baking stones from.
After spending $400+ on Pampered Chef pots, that are about 5 years old, I needed to return a couple of them for replacement. Basically my family skillet had a black unremovable spot right in the center and was no long flat, rather the center was out of shape. My small and medium saute pans were releasing the black coating. Still under my lifetime warranty and with my receipts, I called and send them in for replacement.
Well, the lifetime warranty isn't so. According to them, they look at your returns, do tests and a team decides if it is manufacture's defect or if you simple "misused your pots". Don't fall for the lifetime warranty pitch, I have written the company and have demanded a copy of the tests and the results that lead to their denial to replace my pot. I was a loyal PC customer. Now just a very disappointed one. No more business from me.