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Payless Car Rental Consumer Reviews - Page 2

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Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- I got a great deal online that told me if I prepay upfront I will receive a discount savings so I prepaid for a rental and got to the location and was told they do not accept the card. Well it's funny, you don't because there was no problem taking the money off for the prepayment. They said there was nothing they can do so I attempted to get my money back for prepaying and Customer Service stated they do not offer any refunds. So how can I not get a refund when I have been clearly told I can not rent a car? You prepay with so you can get a car not so you can get nothing and no refund. I will never rent here again.

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Thieves
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- The company name should be paymore car rental. On July 19 2016 my wife and I had an agreement with Payless of $169 for a week's rental. When I went to the counter the manager waited on us and gave me a total of $275. I was shocked. They were charging $65 extra for my wife to listed as a driver and some other fees that were not on my agreement.

I questioned why and was told that if I take an upgrade at 1/2 off he would waive the fee for my wife (who is an insured driver). I reluctantly agreed then he wanted to add on a bunch of different insurances at $6 a day to cover deductible, roadside assistance, etc. to a total of over $500 dollars.

I declined and was warned that if I'm in an accident I would be charged the daily rental fee while the car is out of commission until repaired. I told him if I'm in an accident I will make sure the car is totaled. Upon returning the car the cashier was rude, just stuck his hand out for the key, didn't say a word and walked away. I hope this company goes out of business. One last thing the cars are equipped with Ez pass. If you choose to use it which no one explained the policy I used it once and then read the contract they charge you $3.95 per toll and can charge $16.95 for fees.

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Business Tactics
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MCO, FLORIDA -- This is the worst company to do business with. The shuttle drivers are nice and very helpful but the front desk is pushy and the phone personnel is very rude and inefficient. They should all be retrained in customer service. I am surprised you are still in business.

We rented two cars in March 2016. They were both prepaid and confirmed 11/2 months before the scheduled trip. The insurance was declined because we are covered through our credit card and existing car insurance. When we picked up the first car in Florida we were offered the insurance again. Scare tactics were used. The insurance was declined. We were told to initial two spots and sign declining the insurance and accepting responsibility.

We used that car for two days and returned it. Two days later we picked up the second car. Went through the same song and dance at the pickup counter. Returned the car three days later. Now I am back home and reviewing my credit card charges. There is an insurance charge for the first car and roadside assistance for the second car. I have called the office and a very rude customer service representative told me that we had signed for the service and she could do nothing about it. She rattled off a phone number for me to call. I asked her to repeat it twice and she hung up on me.

I have called another number I found on the internet because the number she gave me was a number to rent cars. I have left a message and no one has returned my call. I have contacted my bank to dispute the charge. I hope corporate reads this and take the needed steps to improve their business.

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Horrible Experience. CUSTOMERS BEWARE!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Whatever you do, DO NOT RENT FROM THESE PEOPLE. We rented a car for three days at the Memphis airport. It was so filthy and stinky when we received it. My husband had to stop and clean the windshields in order to see, had to throw out food wrappers and trash and we had to put an air freshener in order to stand being IN the car. We returned it in three days but no staff was there from Payless to receive it or to help us at the desk. So they charged us for FIVE days.

After multiple invoices and dozens of calls (Memphis office rarely answers the phone), they finally adjusted our charges. And then, 13 days after the rental was adjusted and closed, we just received an ADDED cleaning fee charge of more than 150 dollars for a car we returned in much better shape than we received it. Memphis office says call corporate, corporate says call the Memphis and they don't do callbacks. Cannot even get to a Customer Service Rep or Manager to get this resolved. Unbelievable! Dysfunctional, inaccurate and beyond horrible customer service. DO NOT RECOMMEND EVER DOING BUSINESS WITH THEM EVER!

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Payless = Care Less
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PALM BEACH AIRPORT, FLORIDA -- Reserved a car at Payless. Arrived at PBI at 10 pm. I go to Payless and they said they overbooked 20 cars that day. I had to go back and rent from Enterprise for more than double the price. I called Payless the next day and put a complaint in. I received an email with this gripe.

"Thank you very much for letting Payless know about your unpleasant experience. On behalf of our entire Payless team, I apologize for the situation. Be assured that a copy of this letter, along with the details of your report, is on its way to the appropriate management team. Unfortunately this situation is something we do not compensate for. We take great pride in providing dependable cars and attentive service at a great price, with no surprises. Your feedback is extremely important because it helps us maintain our high service levels. We appreciate your business and hope you will give us another opportunity to meet your rental needs in the future."

I thought having a confirmation number was the same as an agreement. If they had requested pre-payment and I didn't show up, you can be sure they would have charged me. At least with Enterprise, when I returned the car and told them there was no washer fluid, they took $40 off the bill.

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Ridiculous Wait Times; Overbooked Supply Of Cars
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LOS ANGELES, CALIFORNIA -- Reservation was confirmed. Buses from LAX supposedly run every 10 minutes but if they are full they cut their route short and return to agency leaving other terminals waiting. Long line for check in but Fox counters stepped in to help out. Once contract printed you go wait in a Russian-style bread line with a bunch of other people for cars that are non-existent and they do not know how long it will take. At least they cue the waiters by the time the contract was printed.

Plan for at least an hour, possibly 2 or more. There ought to be consumer protection laws for companies renting cars they do not have and apparently have to beg, borrow or steal from more reputable agencies! BTW... Rental booked through HOTWIRE so they have some shared culpability in this mess... They need to screen their partners better!

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Terrible Service and Many Problems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- I rented a car in Los Angeles. While on the road, at 4 pm, I had a blowout. I got out in the pouring rain to change it and discovered there was no spare. I spent the next 45 minutes calling the only phone number on the rental agreement, which was the number of the office where I rented the car. I called 118 times and each time got a busy signal or no answer. I finally called the hotel where we were staying and they gave me the number of a towing company. I had the car towed into the nearest tire store because there was a hole in the sidewall of the tire. I had a new tire put on.

When I went back to the Payless counter at Fox Car Rental at LAX, they told me that I had to get the money from the insurance company. I explained that I hadn't been in an accident, but he said that didn't matter. I submitted the receipts and paper work to the insurance company and after three weeks was told that since the damages were only $208 and there was a $250 deductible that they wouldn't pay. I'll take the bus before I ever rent from these clowns.

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Don't Rent From Payless
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- Stay away from Payless car rental company at Tampa airport. Extremely dishonest company lying about the rates. I attracted by rates and booked a car through internet just recently at the end of August 2014, but when I came to pick up the car they increased a total price three (!) times from internet total price for same type of car. Moreover, I reserved to pick up a car at say 11:30 a.m., but my flight was delayed because of weather conditions and I came to pick up at 4 p.m., because of this they charged me the extra day of renting. The personnel is rude. Don't rent thru this company, they behave like a scam.

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Horrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- My husband and I travel quite often and have rented cars a countless number of times in the past. I've never been through a worst experience than Payless. The staff was rude, they ripped us off, the manager threw the contract in our face when we refused to take "the extra coverage". It was HORRIBLE and a bad way to start our vacation. It gets better. When we wrote to complain to their corporate office, they made it sound like we were complaining about the extra charges not about the abuse of their employees. Don't ever rent from them especially out of Vegas. Their employees there are beyond rude and horrible; especially the manager. Will complain to consumer affairs.

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Terrible Car Maintenance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- There was no washer fluid for CO dirty roads. There is no manual to help you open the hood to put in your fluid in the dark. The washer lines were frozen with the wrong kind of fluid they had in there. No snow brush. The remote battery was so low, it would not unlock. I hoped the engine would start. What would you do if the engine does not start and you had to be somewhere like an airport?

The ONLY Payless site is at the airport. Roadside service does not answer the phone. Denver rental site does not answer the phone. The shuttle from DIA to Payless is a 30 minute wait in freezing temps. The check in guy was high when I got back and, never asked if the car was OK or any issues. YOU may get this car next. Oh... not all SUVs are AWD... so they upsell you. What would YOU do if the car would not start (or you could not see through the windshield) and no one answered the phone? Think about it.

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Payless Car Rental Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 50 ratings and
71 reviews & complaints.
Contact Information:
Payless Car Rental
P.O. Box 699000
Tulsa, OK 74169-9000
1-800-729-5377 (ph)
www.paylesscar.com
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