PayPal Consumer Reviews - Page 2

Has anyone out there that sells on eBay had the misfortune of dealing with PayPal's resolution center? I recently had a winning bidder on an eBay auction of mine contact PayPal claiming that they never received their item. My auctions clearly state that I am not responsible for loss or damage if the buyer elects not to purchase insurance. In the email from PayPal's resolution center, they give the seller 3 choices. 1. Issue buyer a full refund. 2. Provide tracking information. 3. Do nothing and PayPal may take the funds from your account after the 7 day deadline passes, which may also result in loss of account usage. WHERE IS THE RESOLUTION?

Sounds like the door is wide open for PayPal buyer fraud on eBay. There is no place for the seller to state his side of the case. You can only click on which of the 3 choices you opt for. As a seller on eBay I have 1856 feedbacks with a 100% positive rating. The mail lost the item or the buyer lied, and I am expected to be 100% responsible when it clearly states in the auction that I am not, and PayPal backs the buyer fully. I only have a receipt for the shipping, which shows the buyer's zip code, on the same date that item was paid for. I at least have some sort of proof that the item was shipped.

But since PayPal is now an eBay company, they don't respond to emails. The seller is out listing fees, shipping, and the cost of the item sold, simply because the buyer claims they did not receive their item. I thought I was covered by the instructions in my listings, but obviously not. For you sellers out there, I suggest you do like myself and start requiring insurance and tracking on all items. Buyers looking for free items have an open door thanks to PayPal.

SAN DIEGO, CALIFORNIA -- The department they claim can make decisions are unreachable via phone. I could not speak to anyone who had the authority to waive a finance charge. I was told the only way to communicate my issue was by sending a written letter. So that is what I did, and did I receive a response? NO.

I am very disappointed in the service I have received from PayPal. I did not receive any communication whatsoever regarding the request I sent on May 10, 2013. I had to call the Bill Me Later office to find out that my request was denied. It is very disturbing that I am not able to speak with a live person regarding this matter that has any authority to waive this interest charge; rather I am in the mercy of the people who receive my letter via “snail mail” and who obviously have no time to respond to my request.

My husband and myself are 31 years old with many more years of purchasing items. Due to your lack of customer service and empathy, I can say with 100% confidence that we will never use our PayPal accounts again. It is a sham that a large organization such as PayPal (Bill Me Later) would allow to lose a customer over a $53.34 interest charge; but you did. With much satisfaction I closed my account today. And I can assure you, I will go out of my way to let the people I know, and don't know for that matter, about my experience; thank heavens for technology.

I am writing today in regards to my PayPal account. I used my account back in October 2012 under a 6 month promotion. I checked the account last week and my statement showed a balance of $464; I went to pay the balance off today and it stated it was $517.34. I apparently missed the deadline to make my final payment free of interest, which was not my intention. I had planned to pay the balance off in full before any interest incurred.

I called PayPal customer service and spoke with **. He advised that I pay the $464 and then write a letter requesting that the interest be waved since I missed the interest free payment by 5 days. Therefore, I would like to kindly request that the interest be waved. I would be very grateful to PayPal for doing this for me. I have copied the receipt language below for the payment I made today. I apologize in advance if there is an account number associated with my information; I was not able to locate any such number.

I am fairly new to eBay and Paypal. I have bought only 3 or 4 items on eBay and paid via Paypal. With financial times being what they are, I went and did a little housecleaning. I sold what I could on Craigslist, and some other things on eBay. I was shocked at how well I did on eBay. The problems started when the buyers paid through Paypal. Apparently, being a new seller on eBay and with feedback of less than 100, being the fact that I never sold before, I was subject to the holds that Paypal puts on the funds.

Now like I said, I sold these items because funds are pretty low, but Paypal sends me an email for each of these purchases advising me that the payment is being held but to go ahead and ship the item. Well, in order to ship all these things, some heavier than others would cost over $200 of which I don't really have to spend like that and then wait to get my money. I think it is pathetic that scammers across the world have caused Paypal to take these measures.

Now I contacted the buyers and explained to them why I sold the item and why I had no funds to ship it. I asked if they wouldn't mind waiting the 21 days for me to ship, and obviously I wasn't expecting anything different than the rude responses. Now I am facing negative feedback, and I had to refund the money that was pending in my account. I am still stuck with this stuff that sold pretty well on eBay, but couldn't even draw an interest in my hometown.

If I were a business selling in great quantities on eBay I might be able to afford to ship this stuff. This really hurts the little people who are selling this stuff for the financial gain that they will receive. Plus, with all different scams going on throughout the world, although Paypal tells me to ship the stuff, I just don't feel comfortable shipping until I know that the money is actually in my account, not in some pending status.

So, like the person who sold the domain, I sold an account online. The buyer immediately disputes it. Paypal says they don't have a leg to stand on because it's intangible. Wait out the 20 days and you will get your money. 20 days later, the money is released to you. I get worried because the person was talking about my mother in french and saying something about aids. I ask... what if they used a stolen card?

Paypal says, leave it in the account for over 60 days. That's the time limit for a charge back. I leave the money in there for almost three months. What happens two days later? Yup, Paypal takes the money back out. So my empty account is now -935 bucks. Not sure why it's not the full amount.

I call them and they said that the person disputed the Paypal account's use. They say they didn't use it. Funny thing, they speak french as well. So they send me a letter saying they will investigate and 10 minutes later they say we are taking the money back. I call them and they say that they didn't actually investigate. Why would someone dispute the use of their account if it wasn't there account immediately after the purchase? And what are the odds that they both speak french? So they say they will call back within 48 hours. 5 days later no call.

This is the second time I've had this issue. Don't believe their seller protection. They didn't cover me last time even though I was protected. If you have an American express card and decide to buy 3 laptops a year, you can charge back the full amount for each no questions asked per year. Doesn't seem fair to me. Fraudsters are using credit card charge backs to take advantage of people using eBay and Paypal.

Are they really investigating these claims? I think not. They are just charging back the funds to the card. Paypal, in small letters, says that they are not obligated to fight it or get your money back. Great deal. Beware of Paypal. There were like 78,000 charge back complaints on their site in less than a week. I must not be the only one. They aren't a bank so they do not need to comply with federal laws.

I was just commenting on a Paypal complaint and thought realized I wanted to share my recent Paypal drama as a review. I sold a digital item to a person in NYC. They paid me via Paypal. The payment said "complete" in my Paypal account, so I sent them the item electronically (a domain name).

A few days later I get an email from Paypal saying they are putting the funds on hold while they do an audit. They took my money back! They then requested I provide similar documentation proving the sale. I thought the buyer was trying to scam me! I contacted her, she said she didn't not know anything about it, but she got a similar email from Paypal.

I called them, sent them all the screen shots of our transaction, annoyed that I even had to spend all this time making screen shots... Especially since neither party had filed a complaint with Paypal. We both told Paypal we wanted the transaction to go through. Paypal assured me I would have the money back before Christmas and this was just a random audit formality. Well the money never was put back in my account, and a few days after Christmas I get notified that they have decided to refund my money to the buyer!!!

This was all done based on a random audit not initiated by either party!!! What made it worse was that I had transferred ownership of my domain to the buyer, and that is a non-revocable action. I cannot get my domain back at this point. I called (very upset) and was told by a manager/supervisor that there is nothing they can do. They told me the buyer needed to respond to their email confirming the transaction. The buyer said she did respond. I told them can they call the buyer, she will confirm we want this transaction to occur. The supervisor told me "Sir, we are in internet company, we do not make phone calls to customers". I said hell you are talking on the phone to me right now...!

The supervisor then told me I could have the buyer re-send the money. I asked would go through for sure this time? She answered, "There is no guarantee it won't get audited again". Why would I want to go through the same process again? She then said I was free to go and use another service if I wanted.

Long story short... They refused to return my money... and I had to then go back to the buyer and have her snail mail me a check. Fortunately she was trustworthy and delivered on sending me a check. But she could have just walked away with my domain and my money if she wanted... all thanks to Paypal. Never again will I be using Paypal.

I recently purchased a laptop charger on eBay from a PowerSeller because my charger died. First off, I thought the shipping was too much, but, at the time, I didn't say anything. I got the charger about 4 days after paying. When I plugged it into my laptop, the green light didn't come on, and the computer didn't power up.

So I emailed the seller and asked for a refund and told him what the problem was. I noticed that the charger looked cheap in person, and not on the photo on the listing. It was a generic charger, and not what I wanted, which was the genuine Dell charger. I've heard about generic chargers not working, and this was no exception. And, YES, I realize I should have asked before bidding! My mistake!

I got an email back the next day from the seller stating that he would provide me with an even exchange (not what I requested). I mailed him back again and told him that I wanted a refund. I never heard from him directly after that, so I left a neutral feedback score saying such. Then, I decided that it had been 5 days since I emailed him about the refund the 2nd time, I would file a claim with PayPal, just in case.

I told the truth and said what I said here. They asked me to ship the item back to the seller, which I was hesitant about because I was already out of the money, but I did what they asked and sent it Priority Mail with Delivery Confirmation. I sent them the Confirmation number as asked. When I paid for the shipping, it was not $9.99 as the seller charged (he shipped in a flat rate box, too), but $4.75 (I shipped in a regular padded envelope)! I told PayPal that he overcharged in shipping. $5 is a big difference!

So I waited about 2 weeks and got my answer today thanking me for sending the item back as requested and they are refunding my full amount of $19.94!!! I was worried since the seller was a PowerSeller, and I've heard horror stories of people getting screwed out of their money, but I am happy to report that I had no problems! I am happy with PayPal!

MINNEAPOLIS, MINNESOTA -- I received the below email, and I am not sure if it is a scam. I have never used Pay Pal, so I don't see why they would be sending me this email. While I am smart enough to know better than to believe it, I was wondering if anyone knew where to report it? Surely Pay Pal would like to know? Thanks!

We recently noticed one or more attempts to log in to your PayPal account from a foreign IP address. If you recently accessed your account while traveling, the unusual log in attempts may have been initiated by you. However if you are the rightful holder of the account,click on the link below to log into the account and follow the instructions.

https://www.paypal.com/us/cgi-bin/webscr?cmd=_login-run. If you choose not to complete the request, you give us no choice but to suspend your account temporary. It takes at least 72 hours for the investigation in this case and we strongly recommend you to verify your account at that time.

If you received this notice and you are not the authorized account holder, please be aware that it is in violation of PayPal policy to represent oneself as another PayPal user.Such action may also be in violation of local, national, and/or international law. PayPal is committed to assist law enforcement with any inquires related attempts to misappropriate personal information with the intent to commit fraud or theft. Information will be provided at the request or law enforcement agencies to ensure that perpetrators are prosecuted to the fullest extent of the law. Thanks for your patience as we work together to protect your account. PayPal Account Review Department.

OMAHA -- I just got off the phone with one of the JERKS in PayPal's/GE Money Credit customer service department. When calling I had no intention of closing my account, however, after talking to the guy on the phone and how rude he was, I closed it immediately. I can't believe they have people working for them like this. I have had an account with them for quite some time and have always made my payments on time. I thought when I was making my payments

I was actually making one ahead, but for some reason, they were doubling reflecting on the same billing cycle. I wanted to see if there was something we could do to work this out, (i.e. credit late fee) since in good faith I thought I was making my payment not only on time, but ahead of the game. The guy on the phone was rude and not willing to work with me. I don't have to take this from someone like that! There are plenty of credit card companies I am sure that would want to have my business. That being said, I am making sure I post on every site I can find to show that GE's customer service is impossible and unreasonable to work with.

I made a purchase on eBay and only received half of what I paid for. When I filed a dispute with PayPal (whom I used to pay for the auction) they told me I shouldn't have used the "Item Not Received" dispute as I did get half of what I had ordered. I was told I should have used the "Not as Described" dispute. I, of course, went to file a new dispute under the category they told me. Turns out I had my one chance at filing a dispute for this item an they would not allow me to file another.

There was no way I was going to lie down and loose $500.99 so I sent my credit card company the information - including a Police report and a complaint filed with the US Postal Inspectors. My credit card company promptly sent me some paperwork to sign, I faxed it back, they reviewed the case and found that my claim was legitimate and issued a charge back for only half the money as I only received half the merchandise.

PayPal has now frozen my ENTIRE account, not just the $500.99 that is in dispute, but over $2000. The account has been placed in what they call Limited Status and all I can do is receive money, but I can withdraw nothing. This has been since Dec. 7, 2006. I sell quite a bit on eBay and all the money for the things I was selling before I knew they had limited my account went through PayPal and was frozen.

I have called them, but you can not speak to anyone in the dispute department via telephone. It must be through either fax or email. I have emailed them all the documents they have requested and faxed them to them on multiple occasions. I have heard nothing from them. When I call the main number a service rep. just gives me the email address. I'm really thinking it's time to get a lawyer involved. Anyone else have anything like this happen with PayPal? Let me know what you did to straighten it out!

COMPTON, CALIFORNIA -- After reading a couple of reviews, I realized that my experience is not alone and it also confirmed that eBay and PayPal are all CRAP!! There are a lot of conman around (eBay Power Seller) that are well verse of the eBay and PayPal processes. They have no intention to deliver the item to you in the first place. To my case, the guy invited me to deal outside of eBay: "it is still available, if you want it send $17 (includes item and USPS global priority mail as requested) via PayPal to ** and I will ship the item tomorrow."

While I am eagerly to get the item, I paid through PayPal on Oct 1. After a couple of emails asking for status, the conman replied: "the item is en route via USPS air mail" and "please calm down, the item has been shipped and is on the way" on Oct 5 and Oct 16. Without much progress, I have no choice but to escalate the dispute to a claim as "non-receipt" in PayPal on Oct 17. Guess what - it was working, the conman mailed the item with the USPS postage stamp indicated as Oct 18 using Letter Post!

On Oct 25 I requested for the refund of the shipping charges difference, but then the conman replied: "a few things - this was not an eBay transaction, so why are you assuming that you were charged the same amount that the item price what was listed for in an auction format? I gave you a price for the entire transaction.... you have received the item with my apologies for delayed shipment but nonetheless you have received the item. Our transaction is completed, you will not receive any refund from me. Thank you."

And he also sent an email to PayPal: "Attn PayPal: Please note that the individual has received the item in question, thereby removing the case for claim of non receipt. Thank you." On Nov 8, PayPal wrote to me: "We regret to inform you that we were unable to resolve this case in your favor because the claim was incomplete, filed incorrectly, or outside the bounds of coverage as defined in our User Agreement."

I believed this is so-called the "non-receipt" scenario. Case should be closed by then. But there are some interesting activities appeared in my case like "Refund initiated" and "Refund issued" by PayPal indicated in the history. I have not received a single cent from anyone, so what did those transactions mean? Obviously someone in PayPal wanted to make "Good" of the case. I have demanded for explanation for those transactions, but no answer as of now. So what is PayPal Buyer Protection you think?