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Payment Processing
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SAN JOSE, CALIFORNIA -- I purchased an item from Ebay using PayPal. PayPal took payment out of my credit card but did not send it to the seller (or so the seller says). PayPal said to me (I called them) that they did send it to seller. PayPal has my money and I don't have my merchandise.. a planned Christmas present. PayPal won't help me.

Ebay (I called them) won't help me, unless I pay twice!! Their online resolution email system doesn't work. To top it all off, Ebay has officially listed me as a “refused to pay” buyer, not that I will ever buy on Ebay again. The seller (email communications) won't call (I gave him the numbers) PayPal, which would, I think, clear it up. Any other ideas, folks?

Resolution Update 01/19/2010:

I finallly got a refund... not in time for Christmas, but appreciated.

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Beware of PayPal & Ebay Practices
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SAN JOSE, CALIFORNIA -- Beware of PayPal & Ebay Practices: You buy an Item on Ebay. You Pay with PayPal. Both are Owned by Ebay! Ebay says you must pay within 7 days! You are verified with both Ebay & PayPal. You have a verified checking account and Credit Card on PayPal. PayPal notifies the seller you have paid with Echeck. PayPal sends you a Email notifying you that the payment will take days and days and days to process.

Even though YOUR BANK has paid PayPal within just a few days, PayPal holds your payment for even more days, making sure your payment to the seller goes just over the 7 days allowed! This way PayPal makes all the interest they can on YOUR MONEY! You are delayed getting your item, you may get negative feedback, but Ebay and PayPal make their money! Also beware of the 5 free listing thing Ebay has on now. They will RIP you on fees. At least 8.75% or $20.00! PayPal acts like a BANK but are not allowed to be a BANK!

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Lies And Convoluted Policies
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I tried to update my PayPal account since we moved to Washington, and when it got to verifying bank account, I ran into a brick wall. My wife, Crystal, had updated her PayPal account already, and I sat down at the PC, fat, dumb and happy, to do the same. Everything was fine until I got to verifying a bank account. I filled in all the proper information, and I was informed by the impersonal website that the bank account was already linked to a PayPal account, and I would have to use another account.

The directions to add a secondary user to a PayPal account apparently are all lies, because the live person I called said it couldn't be done. I told her we had a joint account, and I was not going to open another bank account just for PayPal. The gal said she was sorry, but it sounded a lot like, "Tough fecal matter." I canceled my PayPal account and when they sent me an email saying if I ever wished to sign up again, I would be welcome, and I sent a message back that said, "Bite me!"

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No support/won't cancel
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BONHAM, TEXAS -- I tried to solve not being able to use my PayPal account over the phone at the 800 number listed. The woman I spoke to understood very little English and was completely unable to resolve the problem. She pretended to understand what I was saying by saying "yes", "ah ha", but then would ask me for information I had already given her. I have no idea what country she was in or was from. I spent 30 minutes cell phone time trying to resolve the problem, finally gave up.

After I gave up, I sent the July bill paid in full ($29.99) with a letter enclosed asking them to close my account. They ignored the request and sent me another bill with a $15 late fee on a zero balance. Trying just to be done with them I sent them the $15 late fee. Not good enough, they sent me another bill of a $15 late fee on the late fee. I'm not sending these crazies any more money, but they keep sending me more bills with late fees on top of late fees. Haven't charged anything with them since June and haven't had a balance since July, but they keep sending those late fee bills. I filed a complaint with the Texas Attorney General so we will see.

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Great Service in Correcting Problem
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CASA GRANDE, ARIZONA -- I recently made a couple of purchases from eBay, and used PayPal to pay for the items. They paid for the items for me, then apparently since I had not used my PayPal account for sometime, set up a new one. When I tried to confirm my bank account, I received a message that my bank account was connected to another PayPal account, and I could not use that bank account.

I called the 800 number, and was a bit put out at first, due to a twenty minute wait, listening to PayPal advertising. CSR Brian came on and apologized for the wait and asked how he could be of help. I explained my problem and he quickly and professionally brought up both accounts on his computer and verified that I was indeed the holder of both. Seems I had a small amount of money in the old account. Brian consulted with his supervisor, George, and in short order he had transferred the money to my bank account, and closed out the old PayPal account.

My problem was resolved in a short amount of time, and Brian showed concern and was a delight to deal with. The wait was not problem, once I saw that my problem was dealt with completely with one call. I knew that my problem was the total issue for that time. Good job, Brian and George.

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My son's experience
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My son won eBay auction for an electric violin. For some reason, PayPal chose to put a hold on the transaction and investigate. They were investigating my son, not the seller. They said the transaction was unusual for him and raised a flag. It, however, was the second electric violin that he purchased from eBay through PayPal. The most unusual part is that they took my son's money!!! PayPal has his cash, right out of his account, and isn't paying the seller. My son has phoned PayPal and talked to them twice. They still have his money, almost a week later, and are not paying the seller.

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PayPal Buyer Protection Program...has a loophole=SCAM!!!!
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Warning, PayPal's Buyer Protection Program is not all its cracked up to be. There is a loophole that scammers know of to rip you off. Here's how the scam works... The seller racks up a feedback score of 50 by selling bogus items on eBay (i.e. recipes, beads, or other cheap items). Then once he has a feedback score of 50 and 98% of those are positive, PayPal automatically displays their covered by "PayPal Buyer Protection up to $1000" seal on all his auctions.

Then the seller lists expensive items, once he has this "seal of trustworthiness from PayPal". The buyer then sends funds though PayPal thinking that if he does not get the item, then PayPal will give the money back. Well, not so fast... Several weeks go by and no item, so the buyer emails the seller(scammer). The seller then tries to make the buyer wait past the 45 day deadline for filing for a refund with PayPal Buyer Protection Program by coming up with excuses, or saying he will reship (with no intention of doing so) hoping that he can delay they buyer from filing.

Now if the buyer is smart, he will file a claim with Paypal before the 45 day deadline, but the scam is not over yet!!! When the claim is filed the buyer must choose if it is a "non-receipt" claim, or "goods significantly not as described" claim. The buyer can only choose one, not both--and here's the catch--ONLY 1 CLAIM CAN BE FILED PER TRANSACTION!! Well in this case, the buyer got nothing, so he chooses "non-receipt".

Once the seller gets notification of the claim he has 10 days to respond, so he ships out a box (empty box, dirt, rocks) anything, just so it has a tracking number. During this 10 day response time the fraudster responds to the PayPal claim by giving them the tracking number of the phony package. Once PayPal runs this tracking number, they see it has been delivered to the buyer, and shuts down your case leaving the buyer empty handed, and the seller runs off with the cash! The reason why is because PayPal says this is a "goods" issue since the buyer got SOMETHING, not a "non-receipt" issue- so the buyer filed the wrong type of claim.-remember only one claim can be filed per transaction!!

Now if the buyer used funds from his PayPal account to pay for this transaction, or funds from his bank account he is SOL. If the buyer used a credit card he can contact his credit card and file for a charge back to get his money back... The moral of the story is empty your Paypal account before you buy anything so you can use a Credit Card via PayPal since their Buyer Protection Program is an invitation for scammers that know how to work the system. I can't understand why Paypal would aid and abet fraudsters by giving them this loophole to exploit innocent consumers.

The thing that gets my panties in a bunch is that PayPal gives false expectations that your purchase will be covered when you try to change your funding source from bank account to credit card, when in reality their Buyer Protection Program is a BIG JOKE!! A complete online copy of Pay Pal's Buyer Protection Policy can be found at www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside.

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Beware of New PayPal Phishing Scam!
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I just read about a new PayPal phishing scam and thought I'd pass it along as a warning to everyone. Again, the best way to combat this kind of stuff is to never click on a link in an email. If you think there is a problem with your PayPal account, type the site's address directly into your browser's address bar.

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Will Not Accept Sign in to Pay a Bill; EBay Accepts the Order but Pay Pal Does Not Recognize Purchase
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I have tried numerous times to sign in to PayPal to pay for this item but cannot get through their sign-in procedures. I am not recognized and now, Ebay is threatening to open an unpaid item in my account. I don't need the hassle and no longer need the item.

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Erroneous email from the company
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On 6/21/2011, Paypal emailed me that I had sent $ 67.99 to a person named Ramad ** for an eBay item. I have never heard of this person and have never authorized any payment to him. I have sent repeated emails to Paypal asking them to send an email to me correcting this error by showing that I did not make this payment, but have received to response. My Transaction ID ** or (**). Thank you.

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1.8 out of 5, based on 9 ratings and
42 reviews & complaints.
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