PayPal - Page 3

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1.9 out of 5, based on 9 ratings and
42 reviews & complaints.
Company Profile
2211 N. First St
San Jose, CA 95131
402-935-2050 (ph)
650-864-8001 (fax)
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PayPal... a merchants' broker
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SAN JOSE, CALIFORNIA -- Without my authorization Wealthy Affiliates University (WA) used my PayPal account for a second year of a non-recurring subscription for $359.88 (subject of another complaint). WA notified me of this after they had been paid by PayPal. I filed an email dispute with PayPal, which was denied. I called them and was told that since they had paid WA, they would not do anything to help me. PayPal is broker for their merchants' financial interests, with no protection for the consumer.

While I was on telephone hold, I heard all sorts of dialogue about how much protection PayPal was to the customers. PayPal actually provides no protection against unauthorized use of one's credit. In my opinion, it is just as safe, perhaps safer, to use your credit card online. I have filed a complaint with the Better Business Bureau and my credit card.

Payment Processing
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SAN JOSE, CALIFORNIA -- I purchased an item from Ebay using PayPal. PayPal took payment out of my credit card but did not send it to the seller (or so the seller says). PayPal said to me (I called them) that they did send it to seller. PayPal has my money and I don't have my merchandise.. a planned Christmas present. PayPal won't help me.

Ebay (I called them) won't help me, unless I pay twice!! Their online resolution email system doesn't work. To top it all off, Ebay has officially listed me as a “refused to pay” buyer, not that I will ever buy on Ebay again. The seller (email communications) won't call (I gave him the numbers) PayPal, which would, I think, clear it up. Any other ideas, folks?

Resolution Update 01/19/2010:

I finallly got a refund... not in time for Christmas, but appreciated.

Beware of PayPal & Ebay Practices
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SAN JOSE, CALIFORNIA -- Beware of PayPal & Ebay Practices: You buy an Item on Ebay. You Pay with PayPal. Both are Owned by Ebay! Ebay says you must pay within 7 days! You are verified with both Ebay & PayPal. You have a verified checking account and Credit Card on PayPal. PayPal notifies the seller you have paid with Echeck. PayPal sends you a Email notifying you that the payment will take days and days and days to process.

Even though YOUR BANK has paid PayPal within just a few days, PayPal holds your payment for even more days, making sure your payment to the seller goes just over the 7 days allowed! This way PayPal makes all the interest they can on YOUR MONEY! You are delayed getting your item, you may get negative feedback, but Ebay and PayPal make their money! Also beware of the 5 free listing thing Ebay has on now. They will RIP you on fees. At least 8.75% or $20.00! PayPal acts like a BANK but are not allowed to be a BANK!

Phishy Email
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MINNEAPOLIS, MINNESOTA -- I received the below email, and I am not sure if it is a scam. I have never used Pay Pal, so I don't see why they would be sending me this email. While I am smart enough to know better than to believe it, I was wondering if anyone knew where to report it? Surely Pay Pal would like to know? Thanks!

We recently noticed one or more attempts to log in to your PayPal account from a foreign IP address. If you recently accessed your account while traveling, the unusual log in attempts may have been initiated by you. However if you are the rightful holder of the account,click on the link below to log into the account and follow the instructions. If you choose not to complete the request, you give us no choice but to suspend your account temporary. It takes at least 72 hours for the investigation in this case and we strongly recommend you to verify your account at that time.

If you received this notice and you are not the authorized account holder, please be aware that it is in violation of PayPal policy to represent oneself as another PayPal user.Such action may also be in violation of local, national, and/or international law. PayPal is committed to assist law enforcement with any inquires related attempts to misappropriate personal information with the intent to commit fraud or theft. Information will be provided at the request or law enforcement agencies to ensure that perpetrators are prosecuted to the fullest extent of the law. Thanks for your patience as we work together to protect your account. PayPal Account Review Department.

PayPal Dispute FREEZES Whole Account
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I made a purchase on eBay and only received half of what I paid for. When I filed a dispute with PayPal (whom I used to pay for the auction) they told me I shouldn't have used the "Item Not Received" dispute as I did get half of what I had ordered. I was told I should have used the "Not as Described" dispute. I, of course, went to file a new dispute under the category they told me. Turns out I had my one chance at filing a dispute for this item an they would not allow me to file another.

There was no way I was going to lie down and loose $500.99 so I sent my credit card company the information - including a Police report and a complaint filed with the US Postal Inspectors. My credit card company promptly sent me some paperwork to sign, I faxed it back, they reviewed the case and found that my claim was legitimate and issued a charge back for only half the money as I only received half the merchandise.

PayPal has now frozen my ENTIRE account, not just the $500.99 that is in dispute, but over $2000. The account has been placed in what they call Limited Status and all I can do is receive money, but I can withdraw nothing. This has been since Dec. 7, 2006. I sell quite a bit on eBay and all the money for the things I was selling before I knew they had limited my account went through PayPal and was frozen.

I have called them, but you can not speak to anyone in the dispute department via telephone. It must be through either fax or email. I have emailed them all the documents they have requested and faxed them to them on multiple occasions. I have heard nothing from them. When I call the main number a service rep. just gives me the email address. I'm really thinking it's time to get a lawyer involved. Anyone else have anything like this happen with PayPal? Let me know what you did to straighten it out!

PayPal Buyer Protection is CRAP!!
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COMPTON, CALIFORNIA -- After reading a couple of reviews, I realized that my experience is not alone and it also confirmed that eBay and PayPal are all CRAP!!

There are a lot of conman around (eBay Power Seller) that are well verse of the eBay and PayPal processes. They have no intention to deliver the item to you in the first place. To my case, the guy invited me to deal outside of eBay: "it is still available, if you want it send $17 (includes item and USPS global priority mail as requested) via PayPal to and I will ship the item tomorrow". While I am eagerly to get the item, I paid through PayPal on Oct 1. After a couple of emails asking for status, the conman replied: "the item is en route via USPS air mail" and "please calm down , the item has been shipped and is on the way" on Oct 5 and Oct 16. Without much progress, I have no choice but to escalate the dispute to a claim as "non-receipt" in PayPal on Oct 17. Guess what it was working, the conman mailed the item with the USPS postage stamp indicated as Oct 18 using Letter Post!

On Oct 25 I requested for the refund of the shipping charges difference, but then the conman replied: "a few things this was not an eBay transaction, so why are you assuming that you were charged the same amount that the item price what was listed for in an auction format? I gave you a price for the entire have received the item with my apologies for delayed shipment but nonetheless you have received the item our transaction is completed you will not receive any refund from me thank you" and he also sent an email to PayPal: "attn PayPal: please note that the individual has received the item in question, thereby removing the case for claim of non receipt. thank you".

On Nov 8, PayPal wrote to me: "We regret to inform you that we were unable to resolve this case in your favor because the claim was incomplete, filed incorrectly, or outside the bounds of coverage as defined in our User Agreement." I believed this is so-called the "non-receipt" scenario. Case should be closed by then. But there are some interesting activities appeared in my case like "Refund initiated" and "Refund issued" by PayPal indicated in the history. I have not received a single cent from anyone, so what did those transactions mean? Obviously someone in PayPal wanted to make "Good" of the case. I have demanded for explanation for those transactions, but no answer as of now.

So what is PayPal Buyer Protection you think?

PayPal Resolution Sucks For eBay Sellers
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Has anyone out there that sells on eBay had the misfortune of dealing with PayPal's resolution center? I recently had a winning bidder on an eBay auction of mine contact PayPal claiming that they never received their item. My auctions clearly state that I am not responsible for loss or damage if the buyer elects not to purchase insurance. In the email from PayPal's resolution center, they give the seller 3 choices. 1. Issue buyer a full refund. 2. Provide tracking information. 3. Do nothing and PayPal may take the funds from your account after the 7 day deadline passes, which may also result in loss of account usage. WHERE IS THE RESOLUTION? Sounds like the door is wide open for PayPal buyer fraud on eBay. There is no place for the seller to state his side of the case. You can only click on which of the 3 choices you opt for. As a seller on eBay I have 1856 feedbacks with a 100% positive rating. The mail lost the item or the buyer lied, and I am expected to be 100% responsible when it clearly states in the auction that I am not, and PayPal backs the buyer fully. I only have a receipt for the shipping, which shows the buyer's zipcode, on the same date that item was paid for. I at least have some sort of proof that the item was shipped. But since PayPal is now an eBay company, they don't respond to emails. The seller is out listing fees, shipping, and the cost of the item sold, simply because the buyer claims they did not receive their item. I thought I was covered by the instructions in my listings, but obviously not. For you sellers out there, I suggest you do like myself and start requiring insurance and tracking on all items. Buyers looking for free items have an open door thanks to PayPal.

Will not accept sign in to pay a bill; EBay accepts the order but Pay Pal does not recognize purchase
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I have tried numerous times to sign in to Pay Pal to pay for this item but cannot get through their sign in procedures. I am not recognized and now Ebay is threatening to open an unpaid item in my account. I don't need the hassle and no longer need the item.

Erroneous email from the company
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On 6/21/2011, Paypal emailed me that I had sent $ 67.99 to a person named Ramad Ashek
for an eBay item. I have never heard of this person and have never authorized any
payment to him.

I have sent repeated emails to Paypal asking them to send an emaail to me correcting this error by showing that I did not make this payment, but have received to respomse.

My Transaction ID CGY8163318276332E or ( KMM4385362V33398LOKM )

Thank you,

Robert F. Lorenzen, MD

Refund fees
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PayPal charges refund fees for cancelled transactions. Accordingly, if someone sends money to you by mistake or for a sold-out item, you will be obliged to send full (not partial refunds) and still be charged the refund fees (and the full transaction fees if the buyer is quick in filing dispute)
Moreover, even if your agreement/listing specifies that any cancellation/transaction fees are non-refundable, PayPal does not recognize your agreement or respect your terms and conditions!

I was a target for such misuse. This could be used by many to harm someone's business.

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