Beware of Penske Truck Rental
I was calling all the truck rental companies to get a quote for an upcoming move. When I got to Penske Truck Rental their salesperson said he needed my debit card number to give me a quote. I thought ... read full review5 Replies - Latest reply on 03/16/2010
PUYALLUP, WASHINGTON -- In mid April 2005 my son and I rented a 15 foot
3 Replies - Latest reply on 11/15/2007Add reply
Penske truck that was driven from northwest Washington state to eastern Okahoma, over 2100 miles with no problems. The truck was clean and
low milage and had plenty of horsepower for the
mountains. Unlike some truck rentals I have used, the truck did not sway from the weight of
the load or high wind conditions.
The truck was available at the scheduled time for pickup and the personnel at both the pickup and return sites were professional and helpful.
There were no HIDDEN charges connected to this rental and we were very satisfied. I would recommend Penske Truck Rental..
KENNETH CITY, FLORIDA -- I was shopping around to find a truck rental that best fit my needs. I was contacted by penske and offered a $100.00 if I reserved that day. I was told the truck would be 595.00 and 20.00 for a dolly. A few days before the pick up they call haggle me over adding insurance for 119.00 or so. I was also given misinformation on billing and was told they would bill the card on file. Upon one of our [conversations] I was told they didn't have the ability to do that and the card holder needed to be present. It was my card and my husband was traveling to get the truck. We dodged a complete lie on their behalf, because I happened to question it myself. When the day came to get the truck they tacked on 51.00 additional dollars for taxes which I don't mind and understand paying, I do however think that should have been in the total I was originally given. When I c contacted their customer service they were rude unhelpful and said it is up to the customer to inquire about additional fees??? I am very displeased with this company. It is shady, they have no people skills and yes I did expect the extra 51.00 to be returned to me. .. I was given false information. .. I don't know if it will do anything but I am contacting the better business bureau. I will not ever use them again. Nor would I tell anyone else to use them. .. .Add reply
I rented a Penske truck recently and was quite happy with it. It had a nice comfortable ride, and was very quiet for a moving truck. It had a really nice holder for cups, blue-tooth ear piece, etc., which may not sound important in the grand scheme of things, but once you get out on the road, it's a really nice thing to have. It also had a nice engine, which meant I could at least go 50 mph or so up hills, although the truck wasn't jammed full of stuff - it was from a 1 bedroom apartment.
I was much happier with this truck than trucks I've rented from other companies.
Despite having a reservation, our truck was a half day late, then a wrong truck which cost us much more in fuel, and then the A/C broke every two hours. We had to find somewhere safe to pull over to reset the A/C computer.
Apparently this is common for their trucks. When we called to complain or to even tell them about the truck so the next poor sucker did not have to sweat it out like we did the customer service is a run around.
Save yourself grief and sweat and use one of the other rental companies.