When Is A $19.99 Oil Change $27.87
BROADVIEW, ILLINOIS -- When you are the victim of deception and misinformation. I have a 2006 Chevrolet Cobalt. I needed a simple oil change. Upon getting to the service desk at Pep Boys, I was asked what service I needed and ... read full review15 Replies - Latest reply on 08/13/2013
Prices and quality
SALISBURY MARYLAND AND ALL OTHERS, MARYLAND -- Before taking your car for ANY type of service, PLEASE call the service dept for an estimate of repairs. Then call several other places. Shop around. Reason being, Pep Boys recently jacked up their labor ... read full review6 Replies - Latest reply on 01/19/2014
Pep Boy's State Inspection
VIRGINIA -- I went to Pep Boys to renew my state inspection sticker. My car has always been taken care and up kept by family/respected mechanics. When ever there is a problem with my car, I immediately fix/replace. ... read full review1 Replies - Latest reply on 02/02/2009
DALLAS, TEXAS -- I went in for a set of tires. I was offered a special $129 per tire, buy 3 and get 1 tire free. I accepted the special. When my car was ready I found out that the free tire was a mail-in rebate. I felt ... read full review4 Replies - Latest reply on 01/01/2013
Pep boys are crooks in Parsippany NJ
1440 E RT. 46, PARSIPPANY, NEW JERSEY -- On 4/7/2010 in went in for a simple synthetic oil change for my Honda Accord, at the Pep Boys in Parsippany NJ. I had called earlier that day to make an appoinment at 6:30 the same day and my husband ... read full review
IRVING, TEXAS -- On 5/19/06 I accompanied a friend to Pep Boys in Irving, TX to get his brake pads replaced at the advertised price of $69.99 per axle. When he asked about it, the clerk said something like, "Oh, you don't ... read full review10 Replies - Latest reply on 11/22/2006
Tune up & Engine Light
STATEN ISLAND, NEW YORK -- I've always bring my car to Pep Boys, people tell me not to, but it's so convenient to where I am. They take very long on doing everything, inlucing oil change which takes about 20 minutes top, but it ... read full review1 Replies - Latest reply on 09/04/2006
Great Brake Job and a Great Price !
ROUND LAKE BEACH, ILLINOIS -- So my truck needed brakes something bad, so I took it to several places to get estimates, average place about $480.00 for the front brakes to be done, including new rotos-pads/shoes. I was in the Round ... read full review1 Replies - Latest reply on 06/03/2010
Shop Supplies Charge?
DEDHAM, MASSACHUSETTS -- So I just had my vehicle repaired by Pep Boys out here in MA. They put on a muffler (per my request, the old one was rotted through in several spots) and also changed the oil per my request and repaired ... read full review5 Replies - Latest reply on 03/01/2009
RT 70, MARLTON, NEW JERSEY -- I had bought a cargo carrier from Pep Boys on May 14th. This was a Pep Boys Voyager XL model. I took it for a trip with me & found that the product was defective as water seeped in & it soaked my luggage (This model was supposed to be waterproof). Upon taking it to the store they informed that the manager had left for the day & asked me to come back the next day. I took the cargo carrier the next day & was directed to a store manager. He was extremely rude with me & said that he wouldn't take the cargo carrier back. When I questioned him on the return policy he said that it is his policy "that he wouldn't take back the product since it was used". I told him that it was used once & the reason I am returning it was because the product was defective - this guy was in no mood to listen & just took the cargo carrier & threw it out of the store. One of my worst customer experiences ever.
1 Replies - Latest reply on 05/20/2008Add reply
I am waiting to hear back from the District Manager. Hopefully he will be able to help me out.
Say No To Pepboys Package
LA MIRADA, CALIFORNIA -- Pepboys just came out with a bronze, silver and gold package.
According to there service managers, this "package" will "help" you to keep up with your vehicle maintenance and save money at the same ... read full review3 Replies - Latest reply on 01/27/2008
Pep Boys is a rip off!!
CHICAGO, ILLINOIS -- I'm glad that I found this web site because I want to advise every one of you to never take your car to Pep Boys for service. Back in Janurary, I needed to get my check engine light turned off in order ... read full review5 Replies - Latest reply on 11/22/2006
Misquoted and Overpriced
VALLEJO, CALIFORNIA -- I need to replace steering rack and pinion on my pathfinder, I call Pepboys and they say they can fix it for 500 to 600 so I think great I will go there. They say they usualy have part in stock when ... read full review4 Replies - Latest reply on 11/17/2010
PepBoys the Rip off with out Lube company
PENSACOLA, FLORIDA -- I wish we could thank Pep Boys in Pensacola but they have cost us a fortune. Started with 350 estimate that by the end cost 1123.21 after getting 10% Military discount, for a leak in the rear differential, ... read full review
Do NOT trust Pepboys Technicians...
SACRAMENTO- SAN CARLOS, CALIFORNIA -- I went to Pepboys in Sacramento on Arden Way to Diagnose my car for a long trip I had planned. There was a problem with my powerstring which I mentioned. After the technician evaluated my car, he told ... read full review7 Replies - Latest reply on 10/13/2010
Bait and Switch
ANNANDALE, VIRGINIA -- First Time at PEP BOYs Service
I called PEP Boys to get an estimate for my rear brake pads and rotors replacement. They quoted my at $192. When I got a call from them, they told me that my front ... read full review5 Replies - Latest reply on 09/29/2012