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Pep Boys Brake Service

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1.9 out of 5, based on 9 ratings and
24 reviews & complaints.

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Pepboys Auto Colorado Springs, Co Scammers with there repairs and services
Posted by on
PHILADELPHIA -- 2011-07-19 After a brake flush done at this store service area Colorado Springs 135 North Academy Road, Colorado Springs, CO 80909. 2011-08-04 Vehicles brakes completely seized and locked up. Patrol vehicle towed to store. Store reports back there has been a contamination of the brake fluid that they had put in our agencies vehicle. And the store in question had been the last to handle said vehicle. Store manager states that the full ABS and Brake system is damaged and he will do me a quote for repair. I cannot believe we take a vehicle to there organization for a $62.99 Brake Flush. And they put contaminated brake fluid in vehicle and expect our organization to pay $4500 to $5000 to replace and repair it all and the ABS. There is something seriously wrong when something like this happens. Definitely crooks

Desired Outcome
     
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At Your Service on 2011-08-13:
I've heard too many bad things about Pep Boys to ever trust them with anything.
trmn8r on 2011-08-13:
I agree - I would never go to Pep Boys for service. This sounds like a real horror story, and only Vincent Price is missing.
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Empty Promises and Life Time Warranties
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- Last year my brakes needed to be replaced so we went to Pep Boys where we bought the front brakes for my 2001 chev cavalier we were told they ha life warranty so we uses my dad's Pep Boys reward card and used his phone number for the warranty information. But when we went back on July 3rd this year we were told they were not under warranty even though the did have a small deep scratches they said worn out brakes are not under warranty. When they tried to look up the information using my dads number ken kept saying he was not in the system. My dad specks Spanish but doses under sands and can speak some English my dad was telling the representative we had bought several other car parts and have always gives his phone number for warranty. Ken my dad then found his rewards card and his name came up right away!!!!!! Ken who was also at the front said here we go again and said he was going to get a Spanish associate from the tire department, to better explain the warranty policy. The representative that was looking at my dad's information told us that sine they brakes were not installed but them that they wouldn't be able to warranty them because there was no telling what had happened to the brakes. I then replayed they had never said that when the brakes were bought. We then spoke with the Spanish speaking tire associate who said there we deep tiny scratches that they would be under warranty but that they did not have them I stock. So he called another location and said they would have then Friday morning by 9am. Since I had a car with no brakes I missed work on Friday and we (my dad and I ) we to Pep Boys to pick up the bakes we were told again that the brakes were not under warranty after going back and forth we were back at square one again. Why didn't they us to inform us that they were going back on their word and not honoring our warranty instead of making us drive there only to argue? We went to Auto Zone where we bought some brakes for $40 and were told they would have lifetime warranty and that we should get them changed out before they get really worn out or get cracks since it could be dangerous. Not only did Pep Boys not keep their word and promises but they cost me money - having to call off - and time! Someone should teach them some real customer service! My dad then called pep boy corp to file a compliant only to be told that they would return his call within 48hrs, only to get a call a week later from the same person we spoke with at the local phx location! The manager just said he was going to speak with the associate. How dose that help the fact that I lost a full days of work, money and time?
     
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BigAl on 2013-07-22:
Sorry you had so much trouble with PepBoys but you did not miss work because of them. You missed work because you did not make any other provisions to get to work. If you can get to PepBoys you can get to work.
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Brakes Fixed but Was Ripped Off Totally
Posted by on
Rating: 1/51
MANSFIELD, OHIO -- I took my 1997 Buick Century to the Mansfield, Ohio location due to brake light being on. Once they checked it out they ended up replacing the pads and two of the rotors and bled the system. My total bill for the service was 221.00. When I got in the car to leave, I noticed the brake light was still on and went back to service desk to check on it. They told me since I didn't tell them to reset the light it would be 75.00 service charge to do so. When I tried to explain I came into their shop due to light and only a complete moron would think I would have to tell them to reset it, they informed me, it would be 75 dollars on light stays on. It stays on..A TOTAL AND COMPLETE RIP OFF
     
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trmn8r on 2013-04-24:
You might try Auto Zone or one of those places - they read codes for free and should be able to reset it if that is all that is needed.

I don't know if a "brake" warning light will auto reset after a certain number of miles/time. I'm also wondering if there is a chance there is another issue (hydraulics). I'd start with one of the auto parts places that does code reading. Good luck.
DebtorBasher on 2013-04-24:
I would advise all car owners to invest in their own code readers, you can also reset the check engine light as well. You get your money back with just one or two uses. Here is a review I did on the one I have.
http://www.my3cents.com/showReview.cgi?id=37633

There's many brands and types to choose from and the prices are very reasonable.

Many thanks again to our loving and ever so helpful, PirateWithParrot for recommending this to me. *Hats Off*
BigAl on 2013-04-25:
You may want to disconnect your battery and wait a minute or two and reconnect it. Many times this will solve the problem.
nikalseyn on 2013-04-25:
If you don't have a local mechanic to go to---and you appear not to have one---you could try taking the car to a Buick dealership and explain what happened. If the light goes on when the pads are worn, then they might just reset it for free as a courtesy. Or, perhaps the light is on for another reason, much more serious. Also, make sure the handbreak is not on. This does cause the break light to appear. In any event, going to Pep Boys for anything is not on my recommended list of things to do, ever. But, bottom line, you had better find out why the light is on.
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Unreliable, Cannot Trust Their Inspections, They Are in the Business of Ripping Off Consumers
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- First of I will start by admitting the only reason Pep Boys has repeatedly disappointment my family and myself is because we were stupid enough to get pulled back in with their coupons and discounts. We have had almost every repair done to our three cars at this particular location (Oak Park, IL)and it has really cost lots of what I know believe were unnecessary repairs! After the last two incidents we are vowing to NEVER give them another hard earned dollar! We took our daughters car in for what we thought was needing new tires due to an alignment issue. After their inspection, we needed four new tires, struts and the alignment for a total of $900.00 not having the cash on hand, decided to find a tire shop to get the new tires were new we needed as well as a second opinion.

To our pleasant surprise, my daughters car only needed the two tires her car did NOT need struts or the alignment! The second and last straw for Pep Boys in the eyes of our family is I am on my way out to runs earns as most of us do on Sat. & Suns and my oil light turns on and we just had an oil change no more than 2 months ago, so after my husbands takes a look at it Pep Boys did not tighten the oil filter and I have been driving with no oil God only knows....my light just turned on today so hopefully I did not blow my engine! :(

Pep Boys your a perfect candidate for the BBB.
     
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clutzycook on 2013-02-17:
OK, stop falling for their coupons and specials. Find a local mechanic that you can trust (you're a stone's throw from Chicago, there are plenty there), get referrals from friends and/or family. Ditto for a place that does oil changes.
trmn8r on 2013-02-17:
My brother and I delighted, as boys, seeing the characters Manny, Moe and Jack posed above an old location in South Jersey. I was not in a Pep Boys until 35 years later, so I didn't know what they were about.

What I found was a low budget auto parts store, with unknowledgable staff. I would never consider taking my car there for repair. I'd place it in the same class as WalMart's auto service in terms of knowledge, skill and reliability. It simply isn't worth taking your car to a place like this, between the unneeded repairs and risk they will do something stupid that wrecks your engine, etc.

I would forget about the BBB, and leave MM&J in the rearview mirror.
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Not Doing All the Work You're Paying For
Posted by on
Rating: 1/51
QUAKERTOWN, PENNSYLVANIA -- I was sold the Bronze brake service and alignment. The brake service included pad replacement along with rotor resurfacing. The cost was $129.99 of which $29.99 were parts. In their description of the service it includes machining of the brake rotors. This was not done so I paid $100 for them just to install pads. I later I was told by a mechanic working there that rotors are never resurfaced as their machine is not working properly. So anyone buying this service is getting ripped off. I also purchased an alignment and after driving away the steering wheel was still not centered. I wrote my mileage down before going in and the mileage was the same when I picked it up. You would think the car would have been road tested after getting brakes replaced and an alignment. I will never go back.
     
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trmn8r on 2012-12-09:
Pep Boys is not a place to have anything done on a car, except maybe if you are in a really bad emergency.

If you were told that the rotors were not touched, did you complain and demand a refund? It is very easy to confirm by inspecting them that they have not been turned.

When an alignment is done, you should be given a sheet that shows the measurements before and after. If it was as bad as you hint, I would first return and demand it be redone. If that fails, find a reputable shop and have it done, then go back and demand a refund.
At Your Service on 2012-12-09:
I have heard many concerns over PepBoys. There was a time when they were investigated, if I remember right, for fraud. I've never forgot that and would have a tendency to never have them service one of my vehicles.
ok4now on 2012-12-09:
PepBoys is similar to Olive Garden. They have mostly kids working there and screw up a lot. Why take the chance? Go to a reputable mechanic/restaurant and get what you paid for.
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Rip Off At Best
Posted by on
Rating: 1/51
LANGLEY PARK, MARYLAND -- I wanted my brake pad checked which was what I was told I need for the winter but when they told me I need a rotor and another pad I never thought it will be double charged. I live about a block away and my wife warned me that the store is a rip off. I went there anyway but 3 hours later and my bill came out to be $325.65 For brake pads and oil change. I was given 3 separate wrong keys to my car and just went to pick up my car which was just sitting idly on their ramp without being challenged or asked any question. Anyone could have picked up my car just like that and just make away with it. Please be aware the economy is tough but these guys will never get my dollar again or anyone I know it is pitiful.

     
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Bait and Switch
Posted by on
Rating: 1/51
ANNANDALE, VIRGINIA -- First Time at PEP BOYs Service

I called PEP Boys to get an estimate for my rear brake pads and rotors replacement. They quoted my at $192. When I got a call from them, they told me that my front rotors were missing. I told them this is my first brakes replacement since I brought my new 2009 Honda Accord. How can this happen for all this times. They told me maybe it came from car manufacture like this which I never heard of. When I asked them further, they told me that my front rotors have black dots on them. So apparently they can not make me to replace the front rotors and brake pads. However, they told me that my rear brake pads and rotors replacement is now $215.89. When I went to pick up my car, the price was increasing to $237.95. I guess when they can not make you pay for more repair. They jack up the price. This shop is very dishonest. I would not recommend to anyone to go to this PEP BOYS SHOP.
     
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trmn8r on 2012-09-28:
The front brakes do the majority of the stopping power because of weight distribution, so if they were not working (rotors missing), you would not be able to stop your car in a reasonable amount of distance.

Pep Boys is a horrible place to get a vehicle repaired, and not that great for buying parts either. I'm not surprised that they messed you around.
Slimjim on 2012-09-28:
LOL, I think the OP made a quote mistake on that one point. I can't imagine Pep Boys would say the rotors were "missing". That's basically saying that the car has no front brakes installed at all. not bad brakes, like non existing components. Not to mention, the rotor is also part of the wheel hub, and I'm guessing the OP did have front wheels on the car when he went there. If they actually said that to me, either the place is run by morons or they are trying to make me into one.
CowboyFan on 2012-09-28:
Pep Boys is a parts store to me, not a great mechanic place. The other thing is that a brake job always has more parts then quoted, often legitimately. A lot of those part in the perfect world we would replace, new rotors, but in the real world the rotors are good enough for a couple more years. Also, there are a lot of "shop fees" and other type charges added to the quote.

That's why I replace my own pads. Usually very simple.
leet60 on 2012-09-29:
It appears the OP got an "estimate" by telephone for the initial repair charge. In VA if a "written" estimate had been provided the repair facility could not charge more than 10% above the written estimate, without prior approval. I am curios if the OP ever got a written estimate.
trmn8r on 2012-09-29:
Cowboyfan - I do my own brake work as well, but I would venture to say the of majority people don't want to get involved for various reasons (tools, experience/skill) and would rather have a perceived "expert" do it. A straighforward pad replacement is usually easy, but not always. You have to be able to assess rotor wear and minimum thickness, etc. It is a bunch of simple steps to us but not to the unitiated and non-mechanically minded.

I would have a trusted mechanic do brake work if I didn't do it myself, not some cheapo place. I am very easy on my brakes, and usually have them done only once in 100,000+ miles. One car I went 130,000 miles and still had 50% left.
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Bait and Switch
Posted by on
ELGIN, ILLINOIS -- This week I received a sale flier from Pep Boys and on the front page was a brake service ad "starting as low as $79.99 (after $20 rebate). This was for a brake pad with a lifetime brake pad warranty. Once they had taken the wheels off they brought me out to show me the issues. They told me I needed new rotors, which I knew I would need going in. The brake rotors were $65 ea. plus tax. I saw shop fees of around $25 dollars, which is in the fine print, so that was not unexpected. The fine print also said "most cars", so a relatively common Hyundai Sonata must not be on the list of most cars. The problem I had was that they did not have the brake pads with the lifetime warranty in stock, so I was offered a brake pad with an 18 month, 18,000 mile warranty and the total for the pads and labor, less the rotors, was more than double the advertised price. I had them put my car back together, and I went to Merlin's and got the job done with a 200,000 mile warranty on the pads and I paid about $100 less than I was quoted at Pep Boys.
     
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ChuhBaca on 2011-12-15:
I don't know that I would call that a bait and switch, but I think it is just another example of why Pep Boys should be avoided.
JayByJay on 2011-12-15:
Most cars means most cars.
Just because a car is common doesn't mean it has to qualify under "most"
Go read up on what bait and switch is.
ChhayLimVa on 2012-10-15:
Would anyone trust auto mechanic?
Skye on 2011-12-15:
I concur with ChuBaca.
Starlord on 2011-12-15:
I have to agree with Jay on this one. I have worked as a mechanic, and many cars do not fall into the 'most cars' category. I worked at a brake/muffler shop, and the advertising is normal for the industry. You pointed out part of the fine print, but you forgot to add that the brake reline deal also does no include any necessary brake hardware, such as springs, wheel cylinder caps, wheel cylinders, etc.
Churro on 2011-12-15:
Sounds like bait and switch to me.
Starlord on 2011-12-15:
Tosses Churro a dictionary of American Scam Slang.
Churro on 2011-12-15:
"First, customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product."

Enuf said.
trmn8r on 2011-12-15:
This isn't bait and switch, it is bait. The brake job they advertise is $79.99, but a lot of drivers will need rotors at $65 a pop. Right there, the budget goes completely out the window. It's just the nature of a brake job.

You said that you knew going in that you needed rotors, so that increase should not have been a surprise.

The good part is that you decided against using Pep Boys to service your car - a very wise decision.
AdmireroftheChurro on 2011-12-15:
Very well put Churro!!
EXPEP on 2012-02-21:
Good choice, remember the new company format is to sell sell and then sell, it is not about what you need for your car, it is about what they need to make the numbers and meet quota, be glad you went to a real mechanic shop and not a zoo where everything is quoted to get you in and then they go with the upsell where you absolutely need this, this and that, and don't forget the item of the month, if they don't sell enough of them they get fired, so guess what? yep you need that too!
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Lies from the store to Corporate office
Posted by on
I took my car for front brake service they neverrepair the car completely and had to take the car back three times for service. The forth time it seem to work correctly the store clerk told me they ajusted my rear brakes and for some strange reason they lock on me took it to another Pep Boys to be told they was over tighten causeing then to lock the first storewould not admit to ajusting the brakes the second store would not repair it for free and all they did was ignore my pleads to get my car fix the Corporate office all they do is document the calls and never follow up. They also lie for over a month niether the stores or corparte office contact me. I had to call almost every other day for informataion it's been a month and still have no car and they continue to lie. I have spent thousands of dollar at Pep Boys store and they don't seem to care about there service or the customer. I beg all cars owners please boycott them as they don't deserve to be in business. My life was a risk three times had my brakes lock on a major parkway and they still don't care. Here is my complaint number 86997. The Corporate office does a worst job of custmor care than the repair srvice techs and store managers. The worst part is that you would never talk to any other person higher than the Corporate office so don't even waste your time calling just take your car for service oneone else.

Rich Garcia.
     
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trmn8r on 2011-10-05:
When I was young, back in the 30's, we had this romantic notion of "Manny Moe and Jack," the Pep Boys, because there was a cool storefront down near Atlantic City in which the one guy has the stogey hanging out of his mouth.

I never set foot in a Pep Boys until about 5 years ago. I got a look at the service bays while I was there, and it struck me as one step up the ladder from the Wallsmart "auto center".

I think your last sentence ways it all. Don't waste your time at Pep Boys for auto service. Good review.
ChuhBaca on 2011-10-05:
Pep Boys shows up on here so much. I just responded to them through their website just so they know people do notice these complaints.
MRM on 2011-10-05:
I love going to Pep Boys as I racked up many reward points. Every 200 points you get a $10 gift card.
trmn8r on 2011-10-05:
I like doing my own work, and using a trusted mechanic when it is something I can't do. 4 visits, two separate locations, and paying twice for the same brake job... count me OUT.
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Pepboys should be ashamed of themselves
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LAUREL, MARYLAND -- I was driving my sons car from Florida to Maine for him and lost my brakes on I95. Was towed from Maryland welcome center to Laurel MD Pep Boys arriving at 2:30 pm Friday October 1st. Car examined and was told they would have it fixed and have me on the road by 9pm 10/1 for a whopping $856.00. At 8:30 that night was advised that they needed to order parts and they would get me on my way on 10/2 by 12 noon so I went to a nearby motel. I let them know I had to get to Maine asap and my flight back to FL would leave from ME on Tuesday 10/5.Theres not enough room on this site to go into the details of what transpired but to make a long story short, they ordered the wrong parts 3 times (and blamed me a 51 year old woman for this) the manager and district manager were rude condescending, call me a liar, shouted at me in the store in front of customers and brought me to tears. And the real kicker is that the whole time they were ordering the parts 3 times mind you, they had them right there in the store to begin with. They did offer a lousy 10% discount, never did offer an apology or show any empathy for my situation a 51 year old woman stranded for 4 days while Pepboys orders wrong parts all the while blaming me for not knowing the correct parts to order. this cost me $1400.00 plus with hotels, rescheduling flights, missing work etc. They then offered a $150.00 money order to be mailed to me, which I never received, and when I called them they again tried to insinuate that I was being dishonest ant it was delivered October 12. Well Pepboys I never received this money order and will now focus on letting everyone I know about this ordeal and I will ask them to share this with others as well. After all I really don't want any other old ladys to end up going through what I went through. and for the record ZERO STARS
     
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Alain on 2010-12-05:
Go to pepboys.com>customer care and tell them about this and give them a call as well at 800-737-2697 if you haven't done so all ready. This will let their corporate level management know there has been a problem with their Laurel, MD location.
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