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Pep Boys Brake Service Consumer Reviews - Page 2

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Lies From the Store to Corporate Office
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I took my car for front brake service, they never repair the car completely and had to take the car back three times for service. The fourth time it seem to work correctly the store clerk told me they adjusted my rear brakes and for some strange reason they lock on me. Took it to another Pep Boys to be told they was over tighten causing them to lock. The first store would not admit to adjusting the brakes. The second store would not repair it for free and all they did was ignore my pleads to get my car fix. The Corporate office all they do is document the calls and never follow up. They also lie for over a month, neither the stores or corporate office contact me.

I had to call almost every other day for information. It's been a month and still have no car and they continue to lie. I have spent thousands of dollar at Pep Boys store and they don't seem to care about their service or the customer. I beg all cars owners please boycott them as they don't deserve to be in business. My life was at risk three times, had my brakes lock on a major parkway and they still don't care. Here is my complaint number **. The corporate office does a worst job of customer care than the repair service techs and store managers.

The worst part is that you would never talk to any other person higher than the corporate office so don't even waste your time calling, just take your car for service somewhere else.

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Rip Off at Best
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANGLEY PARK, MARYLAND -- I wanted my brake pad checked which was what I was told I need for the winter but when they told me I need a rotor and another pad I never thought it will be double charged. I live about a block away and my wife warned me that the store is a rip off.

I went there anyway but 3 hours later and my bill came out to be $325.65 for brake pads and oil change. I was given 3 separate wrong keys to my car and just went to pick up my car which was just sitting idly on their ramp without being challenged or asked any question. Anyone could have picked up my car just like that and just make away with it. Please be aware the economy is tough but these guys will never get my dollar again or anyone I know. It is pitiful.

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Cheating
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROSEMEAD, CALIFORNIA -- When I took my car for oil change, they told me my Axial of front tire has problem, need to be change. At that time, he told me part $76 and workers $104. After they fixed my car, they told me workers were $176 plus parts. I asked to show me the quote. They wanted me to proof but they did not give me the quote in paper before the repair. They are not honest. After a week, my car has another problem. Hand brake is not working. I go to another mechanic shop. They told me someone did not put back my brake at all. Don't trust Pep Boys.

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Bait and Switch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNANDALE, VIRGINIA -- First Time at PEP BOYS Service, I called Pep Boys to get an estimate for my rear brake pads and rotors replacement. They quoted my at $192. When I got a call from them, they told me that my front rotors were missing. I told them this is my first brakes replacement since I bought my new 2009 Honda Accord. How can this happen for all this times. They told me maybe it came from car manufacturer like this which I never heard of. When I asked them further, they told me that my front rotors have black dots on them. So apparently they cannot make me to replace the front rotors and brake pads.

However, they told me that my rear brake pads and rotors replacement is now $215.89. When I went to pick up my car, the price was increasing to $237.95. I guess when they cannot make you pay for more repair. They jack up the price. This shop is very dishonest. I would not recommend to anyone to go to this PEP BOYS SHOP.

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Bait and Switch
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ELGIN, ILLINOIS -- This week I received a sale flier from Pep Boys and on the front page was a brake service ad "starting as low as $79.99 (after $20 rebate)." This was for a brake pad with a lifetime brake pad warranty. Once they had taken the wheels off they brought me out to show me the issues. They told me I needed new rotors, which I knew I would need going in. The brake rotors were $65 ea. plus tax. I saw shop fees of around $25 dollars, which is in the fine print, so that was not unexpected. The fine print also said "most cars", so a relatively common Hyundai Sonata must not be on the list of most cars.

The problem I had was that they did not have the brake pads with the lifetime warranty in stock, so I was offered a brake pad with an 18 month, 18,000 mile warranty and the total for the pads and labor, less the rotors, was more than double the advertised price. I had them put my car back together, and I went to Merlin's and got the job done with a 200,000 mile warranty on the pads and I paid about $100 less than I was quoted at Pep Boys.

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Very Sad to Say but This Was a Horrible Experience
By -

WILKES BARRE, PENNSYLVANIA -- Paid these guys a hell of a lot of money for some really bad service, one of the tires they gave me had a wire sticking out of it. They were trying to charge me for it and say it was my fault and that I had driven over some wire on the road. I told them that inside the construction of a wheel, there is wire that is used to strengthen the rubber, and that this was protruding from a faulty tire. The idiot mechanic grabs a pair of pliers and pulls me in the back to show me how he is now going to extract this piece of wire. He pulls and pulls and pulls, much more than the common moron would have needed to before realizing that the wire was part of the tire.

This is a prime example of what happened to me over the duration of my dealings with Pep Boys, I ended up getting a nice scratch on my car and an ignored complaint letter was sent to the manager. I vow never to enter that store again other than to take a really nice big dump in their toilet and not flush.

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Pep Boys Tried To Rip Me Off
By -

My car's brake light came on and brakes felt funny, so I had car towed to Pep Boys. They said all the brake hoses needed replacing and wanted to charge me $1200 to repair. I had car towed to a Meineke shop and had car repaired the next day for $175. They said only one hose needed replacing and the others were fine. Pep Boys thought they had me by the balls when they saw car towed in and tried to keep me from towing away by not wanting to put tires back on the car. Stay clear of this ripoff company.

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Overpriced, Ripped-Off and Even Destructive!
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MOORESTOWN, NEW JERSEY -- In January 2010, I went to a Pep Boys in Moorestown, NJ to have my front brakes done and one side of my wipers tightened up. I understood that the rotors would have to be surfaced and I expected to pay around $300. Instead, what I got was presented with was a $500 plus bill. Then I was told that a ball joint needed replacement and would cost another $500, which I declined. They forgot to repair the wiper, but they did and soon after it broke again. They had trouble closing my hood, which worked fine when I came in. They could not repair it, stating that it was broken when I came in, which it was not! Now my hood will not lock and is visibly open but attached only by the safety.

My wiper does not work! And worse yet, my steering wheel veers off to the right like crazy, which was never the case when I drove in. These people actually did far more damage to my car than repairing it! They are a disgrace and a joke and I will never go back there again!

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Great Brake Job and a Great Price!
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ROUND LAKE BEACH, ILLINOIS -- So my truck needed brakes something bad, so I took it to several places to get estimates, average place about $480.00 for the front brakes to be done, including new rotors-pads/shoes. I was in the Round Lake Beach IL area and there is a local Pep Boys, I decided to swing in and get an estimate. I couldn't believe the estimate it was about $260 dollars for new rotors-pads/shoes installed out the door. So I went home and started looking over online forums about Pep Boys, I found one good review out of hundreds, I was very hesitant to bring my truck in to get a brake job. However, the brakes got worst and I needed to take it in.

I called the store and spoke with **, very nice guy. I was told come on in and drop your truck off anytime today. I was at the store at 9:15am and out the door at 10:30am, and my new brakes are wonderful and smooth!!! I do want to say thanks to the Round Lake Beach IL Pep Boys, you got my vote and a return customer! I had my brakes done one time by a co-worker's shop, and he said he'll get me a great price, in turn Ford was going to replace rotors and pads, and my co-worker's price was only like 75 bucks cheaper, with grinding the rotors down, which in turn made the brakes pulsate really bad. I'll never bring it back to my co-worker's shop, horrible!

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Lousy Service at Pep Boys and Very Overpriced
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STERLING HEIGHTS, MICHIGAN -- Well at 1:30 on a Sunday I took my car back for warranty service on the brakes that I got just 1 month ago. At 3:00 pm on Monday I still had not heard from them, so I called. First call they told me they would call me back and then never did, second call made 1/2 hour later and they had not even looked at my car yet. Back and forth phone calls and now they cannot find my keys. At 5:00 pm Monday they had my car on the lift and it's now 6:39 pm and I still have not heard anything from anyone. I also asked on Sunday if they park the cars in the bays at night and they said "yes".

I have a high theft car and without keys I guess it sat outside all night in the huge thunderstorm that came through the same night. It's pretty bad when you tell your friends what is going on with your car and not being car mechanics they know what it is, and Pep Boys still hasn't. I know what's wrong and they don't! DON'T GO THERE! I'm going to let them keep my car for as long as it takes. For someone to call me about my car, I bet I will wait a long time! Or I'm going to get in after hours and they can wonder where it went!!!!!!! HORRIBLE.

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Pep Boys Brake Service Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 11 ratings and
26 reviews & complaints.
Contact Information:
Pep Boys
3111 West Allegheny Avenue
Philadelphia, PA 19132
215-229-9000 (ph)
215-229-5076 (fax)
www.pepboys.com
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