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Pep Boys Brake Service Consumer Reviews - Page 2

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Not Doing All the Work You're Paying For
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

QUAKERTOWN, PENNSYLVANIA -- I was sold the Bronze brake service and alignment. The brake service included pad replacement along with rotor resurfacing. The cost was $129.99 of which $29.99 were parts. In their description of the service it includes machining of the brake rotors. This was not done so I paid $100 for them just to install pads. I later I was told by a mechanic working there that rotors are never resurfaced as their machine is not working properly. So anyone buying this service is getting ripped off. I also purchased an alignment and after driving away the steering wheel was still not centered.

I wrote my mileage down before going in and the mileage was the same when I picked it up. You would think the car would have been road tested after getting brakes replaced and an alignment. I will never go back.

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Lies From the Store to Corporate Office
By -

I took my car for front brake service, they never repair the car completely and had to take the car back three times for service. The fourth time it seem to work correctly the store clerk told me they adjusted my rear brakes and for some strange reason they lock on me. Took it to another Pep Boys to be told they was over tighten causing them to lock. The first store would not admit to adjusting the brakes. The second store would not repair it for free and all they did was ignore my pleads to get my car fix. The Corporate office all they do is document the calls and never follow up. They also lie for over a month, neither the stores or corporate office contact me.

I had to call almost every other day for information. It's been a month and still have no car and they continue to lie. I have spent thousands of dollar at Pep Boys store and they don't seem to care about their service or the customer. I beg all cars owners please boycott them as they don't deserve to be in business.

My life was at risk three times, had my brakes lock on a major parkway and they still don't care. Here is my complaint number **. The corporate office does a worst job of customer care than the repair service techs and store managers. The worst part is that you would never talk to any other person higher than the corporate office so don't even waste your time calling, just take your car for service somewhere else.

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Pepboys Auto Colorado Springs, Co Scammers With Their Repairs and Services
By -

PHILADELPHIA -- 2011-07-19 after a brake flush done at this store service area Colorado Springs 135 North Academy Road, Colorado Springs, CO 80909. 2011-08-04 vehicle's brakes completely seized and locked up. Patrol vehicle towed to store. Store reports back there has been a contamination of the brake fluid that they had put in our agency's vehicle. And the store in question had been the last to handle said vehicle. Store manager states that the full ABS and brake system is damaged and he will do me a quote for repair. I cannot believe we take a vehicle to their organization for a $62.99 brake flush.

And they put contaminated brake fluid in vehicle and expect our organization to pay $4500 to $5000 to replace and repair it all and the ABS. There is something seriously wrong when something like this happens. Definitely crook's desired outcome.

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Unreliable, Cannot Trust Their Inspections, They Are in the Business of Ripping Off Consumers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- First of all I will start by admitting the only reason Pep Boys has repeatedly disappointment my family and myself is because we were stupid enough to get pulled back in with their coupons and discounts. We have had almost every repair done to our three cars at this particular location (Oak Park, IL) and it has really cost lots of what I now believe were unnecessary repairs! After the last two incidents we are vowing to NEVER give them another hard earned dollar! We took our daughter's car in for what we thought was needing new tires due to an alignment issue.

After their inspection, we needed four new tires, struts and the alignment for a total of $900.00. Not having the cash on hand, decided to find a tire shop to get the new tires were new, we needed as well as a second opinion. To our pleasant surprise, my daughter's car only needed the two tires. Her car did NOT need struts or the alignment! The second and last straw for Pep Boys in the eyes of our family is I am on my way out to runs errands as most of us do on Sat & Suns and my oil light turns on and we just had an oil change no more than 2 months ago.

So after my husband takes a look at it, Pep Boys did not tighten the oil filter and I have been driving with no oil. God only knows... my light just turned on today so hopefully I did not blow my engine! :( Pep Boys you're a perfect candidate for the BBB.

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Rip Off at Best
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANGLEY PARK, MARYLAND -- I wanted my brake pad checked which was what I was told I need for the winter but when they told me I need a rotor and another pad I never thought it will be double charged. I live about a block away and my wife warned me that the store is a rip off.

I went there anyway but 3 hours later and my bill came out to be $325.65 for brake pads and oil change. I was given 3 separate wrong keys to my car and just went to pick up my car which was just sitting idly on their ramp without being challenged or asked any question. Anyone could have picked up my car just like that and just make away with it. Please be aware the economy is tough but these guys will never get my dollar again or anyone I know. It is pitiful.

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Cheating
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROSEMEAD, CALIFORNIA -- When I took my car for oil change, they told me my Axial of front tire has problem, need to be change. At that time, he told me part $76 and workers $104. After they fixed my car, they told me workers were $176 plus parts. I asked to show me the quote. They wanted me to proof but they did not give me the quote in paper before the repair. They are not honest. After a week, my car has another problem. Hand brake is not working. I go to another mechanic shop. They told me someone did not put back my brake at all. Don't trust Pep Boys.

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Bait and Switch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNANDALE, VIRGINIA -- First Time at PEP BOYS Service, I called Pep Boys to get an estimate for my rear brake pads and rotors replacement. They quoted my at $192. When I got a call from them, they told me that my front rotors were missing. I told them this is my first brakes replacement since I bought my new 2009 Honda Accord. How can this happen for all this times. They told me maybe it came from car manufacturer like this which I never heard of. When I asked them further, they told me that my front rotors have black dots on them. So apparently they cannot make me to replace the front rotors and brake pads.

However, they told me that my rear brake pads and rotors replacement is now $215.89. When I went to pick up my car, the price was increasing to $237.95. I guess when they cannot make you pay for more repair. They jack up the price. This shop is very dishonest. I would not recommend to anyone to go to this PEP BOYS SHOP.

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Bait and Switch
By -

ELGIN, ILLINOIS -- This week I received a sale flier from Pep Boys and on the front page was a brake service ad "starting as low as $79.99 (after $20 rebate)." This was for a brake pad with a lifetime brake pad warranty. Once they had taken the wheels off they brought me out to show me the issues. They told me I needed new rotors, which I knew I would need going in. The brake rotors were $65 ea. plus tax. I saw shop fees of around $25 dollars, which is in the fine print, so that was not unexpected. The fine print also said "most cars", so a relatively common Hyundai Sonata must not be on the list of most cars.

The problem I had was that they did not have the brake pads with the lifetime warranty in stock, so I was offered a brake pad with an 18 month, 18,000 mile warranty and the total for the pads and labor, less the rotors, was more than double the advertised price. I had them put my car back together, and I went to Merlin's and got the job done with a 200,000 mile warranty on the pads and I paid about $100 less than I was quoted at Pep Boys.

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Very Sad to Say but This Was a Horrible Experience
By -

WILKES BARRE, PENNSYLVANIA -- Paid these guys a hell of a lot of money for some really bad service, one of the tires they gave me had a wire sticking out of it. They were trying to charge me for it and say it was my fault and that I had driven over some wire on the road. I told them that inside the construction of a wheel, there is wire that is used to strengthen the rubber, and that this was protruding from a faulty tire. The idiot mechanic grabs a pair of pliers and pulls me in the back to show me how he is now going to extract this piece of wire. He pulls and pulls and pulls, much more than the common moron would have needed to before realizing that the wire was part of the tire.

This is a prime example of what happened to me over the duration of my dealings with Pep Boys, I ended up getting a nice scratch on my car and an ignored complaint letter was sent to the manager. I vow never to enter that store again other than to take a really nice big dump in their toilet and not flush.

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Pep Boys Tried To Rip Me Off
By -

My car's brake light came on and brakes felt funny, so I had car towed to Pep Boys. They said all the brake hoses needed replacing and wanted to charge me $1200 to repair. I had car towed to a Meineke shop and had car repaired the next day for $175. They said only one hose needed replacing and the others were fine. Pep Boys thought they had me by the balls when they saw car towed in and tried to keep me from towing away by not wanting to put tires back on the car. Stay clear of this ripoff company.

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Pep Boys Brake Service Rating:
Star Star Half star Empty star Empty star
2.4 out of 5, based on 16 ratings and
31 reviews & complaints.
Contact Information:
Pep Boys
3111 West Allegheny Avenue
Philadelphia, PA 19132
215-229-9000 (ph)
215-229-5076 (fax)
www.pepboys.com
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