IRVING, TEXAS -- On 5/19/06 I accompanied a friend to Pep Boys in Irving, TX to get his brake pads replaced at the advertised price of $69.99 per axle. When he asked about it, the clerk said something like, "Oh, you don't want to get the $69.99 brake job! We don't take the time to smooth the pads on those. After a few days, your brakes will start squealing. If you bring it back, we won't be able to fix it. You need to get the $149 brake job." When I asked if we could still get the $69.99 brake job, the manager came over and started another sales pitch, something like, "Well, we can do it for you, but you won't be happy with it, etc."
When I asked him why his company even advertised the $69.99 brake service if the quality was so bad, he said I would have to ask the corporate headquarters about that. When I told him politely that I disagreed with this type of sales tactic, that it seemed like "bait-and-switch" to me, he became angry and said quite loudly that since we didn't seem to trust them, we should go find another shop to do our repairs. So we did. According to the Federal Trade Commission, in "Guides Against Bait Advertising," this behavior is illegal.
"Sec. 238.3 Discouragement of purchase of advertised merchandise. No act or practice should be engaged in by an advertiser to discourage the purchase of the advertised merchandise as part of a bait scheme to sell other merchandise. Among acts or practices which will be considered in determining if an advertisement is a bona fide offer are: (a) The refusal to show, demonstrate, or sell the product offered in accordance with the terms of the offer, (b) The disparagement by acts or words of the advertised product or the disparagement of the guarantee, credit terms, availability of service, repairs or parts, or in any other respect, in connection with it,"
Also, before the brakes discussion, they had tried to sell my friend a $95 "tune up", where they would do nothing more than check fluid levels and replace 6 spark plugs. This also seemed like a scheme to make money off consumers who are ignorant about car repairs. This was my first experience with Pep Boys and will be my last. Companies who violate laws and business ethics like this should prosecuted and put out of business.
NASHVILLE, TENNESSEE -- The Pep Boys on Charlotte pike in Nashville is one of the best places that's ever worked on my truck. The service manager ** was polite and professional. He got my parts in and fixed my truck in a very short time. His staff was very professional. I would recommend this Pep Boys (0149) store Nbr to any one.
Brake service big rip off, paid for work not done. First quote $623.00 after starting work then came second quote of $1000.00 then discounted to $800.00 plus they didn't do all the work. They tried to rip me off and got caught. BUYER BEWARE OF PEP BOYS. After going back and complaining they tried to charge me another $300 plus dollars. I refused. Never again, they are rip offs.
ELGIN, ILLINOIS -- This week I received a sale flier from Pep Boys and on the front page was a brake service ad "starting as low as $79.99 (after $20 rebate)." This was for a brake pad with a lifetime brake pad warranty. Once they had taken the wheels off they brought me out to show me the issues. They told me I needed new rotors, which I knew I would need going in. The brake rotors were $65 ea. plus tax. I saw shop fees of around $25 dollars, which is in the fine print, so that was not unexpected. The fine print also said "most cars", so a relatively common Hyundai Sonata must not be on the list of most cars.
The problem I had was that they did not have the brake pads with the lifetime warranty in stock, so I was offered a brake pad with an 18 month, 18,000 mile warranty and the total for the pads and labor, less the rotors, was more than double the advertised price. I had them put my car back together, and I went to Merlin's and got the job done with a 200,000 mile warranty on the pads and I paid about $100 less than I was quoted at Pep Boys.
WILKES BARRE, PENNSYLVANIA -- Paid these guys a hell of a lot of money for some really bad service, one of the tires they gave me had a wire sticking out of it. They were trying to charge me for it and say it was my fault and that I had driven over some wire on the road. I told them that inside the construction of a wheel, there is wire that is used to strengthen the rubber, and that this was protruding from a faulty tire. The idiot mechanic grabs a pair of pliers and pulls me in the back to show me how he is now going to extract this piece of wire. He pulls and pulls and pulls, much more than the common moron would have needed to before realizing that the wire was part of the tire.
This is a prime example of what happened to me over the duration of my dealings with Pep Boys, I ended up getting a nice scratch on my car and an ignored complaint letter was sent to the manager. I vow never to enter that store again other than to take a really nice big dump in their toilet and not flush.
My car's brake light came on and brakes felt funny, so I had car towed to Pep Boys. They said all the brake hoses needed replacing and wanted to charge me $1200 to repair. I had car towed to a Meineke shop and had car repaired the next day for $175. They said only one hose needed replacing and the others were fine. Pep Boys thought they had me by the balls when they saw car towed in and tried to keep me from towing away by not wanting to put tires back on the car. Stay clear of this ripoff company.
MOORESTOWN, NEW JERSEY -- In January 2010, I went to a Pep Boys in Moorestown, NJ to have my front brakes done and one side of my wipers tightened up. I understood that the rotors would have to be surfaced and I expected to pay around $300. Instead, what I got was presented with was a $500 plus bill. Then I was told that a ball joint needed replacement and would cost another $500, which I declined. They forgot to repair the wiper, but they did and soon after it broke again. They had trouble closing my hood, which worked fine when I came in. They could not repair it, stating that it was broken when I came in, which it was not! Now my hood will not lock and is visibly open but attached only by the safety.
My wiper does not work! And worse yet, my steering wheel veers off to the right like crazy, which was never the case when I drove in. These people actually did far more damage to my car than repairing it! They are a disgrace and a joke and I will never go back there again!
ROUND LAKE BEACH, ILLINOIS -- So my truck needed brakes something bad, so I took it to several places to get estimates, average place about $480.00 for the front brakes to be done, including new rotors-pads/shoes. I was in the Round Lake Beach IL area and there is a local Pep Boys, I decided to swing in and get an estimate. I couldn't believe the estimate it was about $260 dollars for new rotors-pads/shoes installed out the door. So I went home and started looking over online forums about Pep Boys, I found one good review out of hundreds, I was very hesitant to bring my truck in to get a brake job. However, the brakes got worst and I needed to take it in.
I called the store and spoke with **, very nice guy. I was told come on in and drop your truck off anytime today. I was at the store at 9:15am and out the door at 10:30am, and my new brakes are wonderful and smooth!!! I do want to say thanks to the Round Lake Beach IL Pep Boys, you got my vote and a return customer! I had my brakes done one time by a co-worker's shop, and he said he'll get me a great price, in turn Ford was going to replace rotors and pads, and my co-worker's price was only like 75 bucks cheaper, with grinding the rotors down, which in turn made the brakes pulsate really bad. I'll never bring it back to my co-worker's shop, horrible!
STERLING HEIGHTS, MICHIGAN -- Well at 1:30 on a Sunday I took my car back for warranty service on the brakes that I got just 1 month ago. At 3:00 pm on Monday I still had not heard from them, so I called. First call they told me they would call me back and then never did, second call made 1/2 hour later and they had not even looked at my car yet. Back and forth phone calls and now they cannot find my keys. At 5:00 pm Monday they had my car on the lift and it's now 6:39 pm and I still have not heard anything from anyone. I also asked on Sunday if they park the cars in the bays at night and they said "yes".
I have a high theft car and without keys I guess it sat outside all night in the huge thunderstorm that came through the same night. It's pretty bad when you tell your friends what is going on with your car and not being car mechanics they know what it is, and Pep Boys still hasn't. I know what's wrong and they don't! DON'T GO THERE! I'm going to let them keep my car for as long as it takes. For someone to call me about my car, I bet I will wait a long time! Or I'm going to get in after hours and they can wonder where it went!!!!!!! HORRIBLE.