DALLAS, TEXAS -- I went in for a set of tires. I was offered a special $129 per tire, buy 3 and get 1 tire free. I accepted the special. When my car was ready I found out that the free tire was a mail-in rebate. I felt tricked but okay I will mail it in. I paid $664.57. I went home and followed all the instructions for my mail-in rebate. Today I received a postcard declining my rebate. They say I did not buy the road hazard. These people are a joke. Their employee told me I qualified for the rebate. Does he not know the requirements of the rebate. Furthermore, I would have bought a different product if I had known all of this. I will never spend another red cent with Pep Boys.
LOUISVILLE, KENTUCKY -- In April 2008 I had a flat and took my vehicle to Pep Boys to have it fixed. I was told there was a hole in the sidewall and it couldn't be fixed and must be replaced. New tire $135.00. I was also told my remaining three tires were dangerously thin and should be replaced. I agreed. 4 tires plus balancing alignment and old tire disposal $485.00. I instructed that the spare tire be placed back under the truck as a spare (had never been on the ground until the flat: 9-miles).
When I went to pick up the truck, I checked the spare. It was one of the worn-out tires! The new spare had been removed from the wheel and a worn-out tire mounted in its place! So I had four new tires and a worn out spare. I demanded the new spare tire back (I knew the make and size) and had to leave for an appointment. My wife went to get the truck. I told her to check. Sure enough, the tire had not been replaced. She called me, I called them. My wife left. On the THIRD attempt to pick the truck up I called ahead and was told the tire had been replaced.
When I arrived, it had not. So I made a bit of a scene so the waiting customers could hear as I detailed what they tried THREE TIMES! The service guy just shrugged and grunted as if he'd tried but was caught. While I waited, they pulled the truck in and got my spare and put it on the wheel and back under the truck. They slid the keys across the counter I asked to see the guy who changed the tire and they paged him. Without warning, I asked him if he'd balanced the tire. He hadn't. Back on the rack. Five months later, October 2008: Flat tire. AAA swapped the spare for the flat. Back to Pep Boys. I had purchased a ROAD HAZARD WARRANTY.
The tire was not repairable. Hole in the sidewall. The odds against this are impossible! New tire $165.00. But I have warranty! Couldn't find it in the "new system", and didn't even try in the "old system". So we started over again. After remaining resolute, the warranty was found in the "old system" and the tire was replaced for $50.00. But when I went to get the truck, I noticed the spare was just swinging from the mounting cable under the rear of the truck! I HAD NOT BEEN WINCHED into place! It could simply fall off at highway speed! Back into the shop where the service guy tightened the spare into place and said, "THAT OUGHTA HOLD IT."
Observations: Pep Boys tried to steal the brand new spare tire THREE TIMES! Two flat tires, both with suspicious non-repairable sidewall punctures. Couldn't find our warranty in their "system". Didn't look, didn't try. Tried to charge full price. Left the job dangerously undone. Arrogant attitude, disrespectful. Got caught, knew it, and just shrugged it off. No apology for the half-done job. Spare tire scam. BEWARE!
WEST SPRINGFIELD, MASSACHUSETTS -- I have aluminum rims that can be a pain in the neck with slow leaks at the beads. The guy who changed my tires busted his butt cleaning the beads (I didn't even mention the leaks) and cleaning the mounting surfaces on the van. I expected a quick unprofessional job. (How professional can changing tires be?) The guy (**) impressed me. I was watching him work on the van and thought "I wonder if I should give him a tip", then I thought "I'm going to give him a $5", then I thought "I'm going to give him a ten." I tip waitresses much more for less service! Thanks **...
SAN DIEGO, CALIFORNIA -- On 12/02/06, I purchased 4 new tires for my car, paid for everything even the road hazard warranty, when it come time to have the tires rotated I first was told that I had to leave the car for at least 4 to 5 hours, well because I'm handicapped that wasn't possible for me! So the manager said that I could make an appointment to come in and have it done (rotation). But even with an appointment he said he couldn't guarantee that he could do it even then, saying that if someone came in at the same time as my appointment that I'd probably still would have to leave the car anyway.
At this point I felt as if he was giving me a run around, so I left feeling like I just got the runaround of my life! Now 8,000 miles later the front tires had worn so badly from not being able to have my rotation done. It not only ruined my c.v. joints on my front wheel drive car but I ended up picking up a screw in one of the front tires giving me a leak in one of the front tires, making me having to go back to Pep Boys to see if they could do something for me. They told me that they would pull my car in and check it out, it's funny because they didn't waste anytime bringing my car in.
And while they had my car in their shop I decided to take a walk into the garage where my car was and that was when I caught the worker under my hood and had my air cleaner wing nuts in his hand proceeding to get ready to remove my air breather! I said "excuse me but what are you doing under my hood when I'm here for just tire service", his excuse was "oh! We do this to all the cars. We call it a 5-point checkup." Well I told him that I do my own checking under the hood and told him to kindly put the screws back on the air breather and close my hood and just do what was supposed to be done on the tires and not under my hood.
Well he seemed like he had an attitude over it, but hey why was he under my hood? Between him and the tire manager I ended up being charged for 2 more new tires with the warranty charges I already had on the previous ones that were still under warranty. I feel I got ripped off because the tires only had 8,000 miles on them and if they had rotated them when they were suppose to they would still look like new like the rear ones still do! I still have the 2 out of 4 on the back but got charged for the 2 front ones and I'll never recommend Pep Boys here in San Diego, store #978 to anyone.
Unless they want to be ripped off or worse yet have that gang banging looking Mexican dude they have working in the garage trying to sabotage your vehicle by putting his hands under the hood when you're only there for tire service. It was a good thing I walked in when I did or it would of cost more than $249.54 the first time for 4 new tires, and then 8,000 miles later be charged another $95.25 to replace two of the four you had already bought the year before!
I never believed the rumors about what goes on at that Pep Boys, about them doing things to your vehicle so you'd have to come back, until I experienced it for myself! The next time I'll go back to Discount Tires, like I had done in the past. I never went through all this crap with tires, especially with the ordeal with catching the guy under my hood? That was nervy of him! Sometimes deals are too good to be true especially with their recent one where you buy 3 and get the 4th tire free. Yea right they probably raised the price of the tires to cover the cost of the 4th one: it's not Pep Boys fault, it's the crooks that they hire that give them a bad name! "NEVER AGAIN"!!!
I haven't decided yet if I'm going to go see my lawyer but if I do they will be the first to know!
VALLEJO, CALIFORNIA -- On average how long will take to repair a tire? I'm very disappointed of this store/service dept. I have been in the store multiple times and seems like they need to provide better service. All I hear is customer complaints service not been on time even when appt has been set up in advance. There is a reason you expect to get help when you need it, especially if you had an appointment.
Today 6/22/2013 I took my car in because I have a flat tire on my car and just made it to the store. I was told that I have to leave my car or wait 5 hours. Come on, I see they can do better but always so negative on customer help, they like to exaggerate so they don't have to help you especially if the repair will not make any profit on flat repair since it's free. They rather make you wait all day instead help you on your needs and rather fair on the wait. Really do you need to wait 5 hours for a tire repair?
This is my second experience on same person and store. Last time I did let it pass on because just had the tire of the vehicle and was OK to just drop off and pick up the next day. But not today. It seems like they deferred service where is no profit to make.
HOLLYWOOD, FLORIDA -- I needed new tires, I decided to try Pep Boys. I was pleased in the beginning, they found the tires that I wanted, it went downhill from there. It was expensive for starters, 850 dollars for a Mazda 3. It took them almost 5 hours to complete the job, and once they were done and aligned it, the car completely pulled to the left. I came back, they rotated the tires, still had the problem. The next day I went to Firestone, they said the tires had a defect, so I went back to Pep Boys and I told them what Firestone said, they refused to admit that the tire had a defect.
They replaced all 4 tires, I haven't had a problem until today, its been 5000 miles since I got their tires and now I need new ones. I went back to them and said they can't give me new ones, they blamed it all on me.
PHOENIX, ARIZONA -- I went into the store on 35th ave. & cactus, there were 4 employees in the register area, no one greeted me when I came. I went to the tire area which is next to the registers, I was looking over the tires and looked at the 4 people at the registers, they were talking, no other customers in the store, now I know why. Not one person came to assist me or ask what they could help me with. When I asked for help, they said they would see if they could find someone, but no one went anywhere or called on the phone. I left and bought 4 new tires elsewhere. Worst customer service I can remember in a long time.
PHILADELPHIA, PENNSYLVANIA -- I never do this but I have to! Needed 2 tires replaced. Watched my car sit on the lift for 4 hrs as the so called mechanics walked around and played with themselves.. I "thought" they were busy working on other cars but apparently the longer they keep your car clocked the better for them. I think this location hires all ex-cons and very ignorant guys anyway. Hey, I know you don't need a college degree to be a mechanic however I have a lot of respect for "mechanics" NOT these idiots on Columbus Blvd who are extremely rude and don't even want to work.
Also make sure you take all belongings out of your car before giving it to them. My change holder was empty when I got my car back. Disrespectful.
AUSTELL, GEORGIA -- Pep Boys advertises the best tire prices in town. I had to purchase one from them due to a nail in my sidewall. They quoted a basic price of $196, which did NOT include the rebuilding of the TPM (tire pressure monitor). In addition they did not have the tire in stock. I then went to Discount Tire, who quoted me a basic price of $140 for a similar tire, which INCLUDED the rebuilding of the TPM. They also had that tire and 3 other tires for my vehicle in stock. Needless to say, they do not have the best prices in town.
IRVING, TEXAS -- I bought 4 new tires about a year ago and had gotten a nail in one tire. I used Pep Boys free tire repair service that came with the purchase of the tires. They would only put in a plug (which I thought was illegal to do these days). About 6 months later, the plug started leaking. Rather than take it back to Pep Boys for repair, I went to the friendly and helpful folks at Discount Tire, that also repairs flat tires for free (even if you did not buy your tires from them) and they always use a patch for the repair.
Well, they said that the plug had enlarged the hole so much that it could not be repaired, plus they discovered a bulge in the sidewall and said I should take it back to Pep Boys for coverage on the Road Hazard that Pep Boys made me purchase when I bought the tires in order to get the rebate they were offering. These were 75,000 mile tires and I had only put 12,000 miles on the tire (1/6 of its life). They would only credit me $36.00 on a new tire, plus I had to repurchase road hazard and pay a tire balance cost. So my cost came to what the original price was on the tire when I purchased it! I will never use Pep Boys for ANYTHING again.