Pep Boys Tire Service

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2.2 out of 5, based on 9 ratings and
34 reviews & complaints.

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Pep Boys Tire Service Rip-off Scam
Posted by on
LOUISVILLE, KENTUCKY -- In April 2008 I had a flat and took my vehicle to Pep Boys to have it fixed. I was told there was a hole in the sidewall and it couldn't be fixed and must be replaced. New tire $135.00.

I was also told my remaining three tires were dangerously thin and should be replaced. I agreed. 4 tires plus balancing alignment and old tire disposal $485.00.

I instructed that the spare tire be placed back under the truck as a spare (had never been on the ground until the flat: 9-miles).

When I went to pick up the truck, I checked the spare. It was one of the worn-out tires! The new spare had been removed from the wheel and a worn-out tire mounted in its place! So I had four new tires and a worn out spare. I demanded the new spare tire back (I knew the make and size) and had to leave for n appointment.

My wife went to get the truck. I told her to check. Sure enough, the tire had not been replaced. She called me, I called them. My wife left.

On the THIRD attempt to pick the truck up I called ahead and was told the tire had been replaced. When I arrived, it had not. So I made a bit of a scene so the waiting customers could hear as I detailed what they tried THREE TIMES! The service guy just shrugged and grunted as if he'd tried but was caught.

While I waited, they pulled the truck in and got my spare and put it on the wheel and back under the truck. They slid the keys across the counter I asked to see the guy who changed the tire and they paged him. Without warning, I asked him if he'd balanced the tire. He hadn't.
Back on the rack.

Five months later, October 2008: Flat tire. AAA swapped the spare for the flat. Back to Pep Boys. I had purchased a ROAD HAZARD WARRANTY.

The tire was not repairable. Hole in the sidewall. The odds against this are impossible!

New tire $165.00. But I have warranty! Couldn't find it in the 'new system', and didn't even try in the 'old system'. So we started over again. After remaining resolute, the warranty was found in the 'old system' and the tire was replaced for $50.00.

But when I went to get the truck, I noticed the spare was just swinging from the mounting cable under the rear of the truck! I HAD NOT BEEN WINCHED into place! It could simply fall off at highway speed! Back into the shop where the service guy tightened the spare into place and said, THAT OUGHTA HOLD IT.

Observations:

Pep Boys tried to steal the brand new spare tire THREE TIMES!

Two flat tires, both with suspicious non-repairable sidewall punctures.

Couldn't find our warranty in their 'system'. Didn't look, didn't try. Tried to charge full price.

Left the job dangerously undone.

Arrogant attitude, disrespectful. Got caught, knew it, and just shrugged it off. No apology for the half-done job.

Spare tire scam. BEWARE!
     
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MRM on 2008-10-30:
Thank you, "NoPep" for alerting your readers of this particular store in KY. I applaud you for standing your ground when something is not right.
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Rebate Scam
Posted by on
Rating: 1/51
DALLAS, TEXAS -- I went in for a set of tires. I was offered a special $129 per tire, buy 3 and get 1 tire free. I accepted the special. When my car was ready I found out that the free tire was a mail-in rebate. I felt tricked but okay I will mail it in. I paid $664.57. I went home and followed all the instructions for my mail-in rebate.

Today I received a postcard declining my rebate. They say I did not buy the road hazard. These people are a joke. Their employee told me I qualified for the rebate. Does he not know the requirements of the rebate. Furthermore, I would have bought a different product If I had known all of this. I will never spend another red cent with Pep Boys.
     
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trmn8r on 2012-12-31:
Rebate terms are usually stated on the application. Did the form not list this as a term/condition? The employee should have also warned you that you didn't qualify. Pep Boys is pretty much the WallsMart of the auto repair industry.
At Your Service on 2012-12-31:
Not that I'm a fan of Pep Boys, but I am a pretty big fan of mail in rebates.

The rebate qualifications would have been outlined within the original rebate form. Before mailing said rebate, you make sure you include an original sales receipt which the retailer will normally provide. Make copies of everything required and post it at the local post office, obtaining a receipt for the mailing. This services as proof of the date the rebate was sent.

My guess is that the rebate you're referring to does outline the qualifications, including that of road hazard insurance. It sounds as if you didn't retain a copy of the rebate form to have anything to reference.

If one knows that they're less than organized, then you're wise to not utilize mail in rebates. But for those who are, rebates can be a wonderful value.

Thanks for posting.
yoke on 2013-01-01:
Since the employee stated the OP qualified for the rebate then it was up to the employee to state he also needed the road hazard insurance. Pep Boys are the biggest scam going on in auto repair.
ok4now on 2013-01-01:
I priced four Michelin tires, including the road hazard warranty at Pep Boys. "Guaranteed lowest price." Really? Costco was $230 cheaper for the same deal. They can keep their rebate.
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Tires
Posted by on
SAN DIEGO, CALIFORNIA -- On 12/02/06, I purchased 4 new tires for my car, paid for everything even the road hazard warranty, when it come time to have the tires rotated I first was told that I had to leave the car for at least 4 to 5 hours, well because I'm handicapped that wasn't possible for me!, so the manager said that I could make an appointment to come in and have it done (rotation). But even with an appointment he said he couldn't guarantee that he could doing even then, saying that if someone came in at the same time as my appointment that I'd probably still would have to leave the car anyway, at this point I felt as if he was giving me a run around, so I left feeling like I just got the runaround of my life! Now 8,000 miles later the front tires had worn so badly from not being able to have my rotation done it not only ruined my c.v. joints on my front wheel drive car but I ended up picking up a screw in one of the front tires giving me a leak in one of the front tires, making me having to go back to Pep Boys to see if they could do something for me they told me that they would pull my car in and check it out, it's funny because they didn't waste anytime bringing my car in and while they had my car in their shop I decided to take a walk into the garage where my car was and that was when I caught the worker under my hood and had my air cleaner wing nuts in his hand proceeding to get ready to remove my air breather! I said excuse me but what are you doing under my hood when I'm here for just tire service, his excuse was oh!

We do this to all the cars we call it a 5-point checkup, well I told him that I do my own checking under the hood and told him to kindly put the screws back on the airbreather and close my hood and just do what was supposed to be done on the tires and not under my hood, well he seemed like he had an attitude over it, but hey why was he under my hood? Between him and the tire manager I ended up being charged for 2 more new tires with the warranty charges I already had on the previous ones that were still under warranty, I feel I got ripped off because the tires only had 8,000 miles on them and if they had rotated them when they were suppose too they would still look like new like the rear ones still do! I still have the 2 out of 4 on the back but got charged for the 2 front ones and I'll never recommend Pep Boys here in San Diego, store #978 to anyone unless they want to be ripped off or worse yet have that gang banging looking Mexican dude they have working in the garage trying to sabotoge your vehicle by putting his hands under the hood when your only there for tire service it was a good thing I walked in when I did or it would of cost more than $249.54 the first time for 4 new tires, and then 8,000miles later be charged another $95.25 to replace two of the four you had already bought the year before!

I never believed the rumors about what goes on at that Pep Boys, about them doing things to your vehicle so you'd have to come back, until I experienced it for myself! The next time I'll go back to Discount Tires, like I had done in the past, I never went through all this crap with tires, especially with the ordeal with catching the guy under my hood?, that was nervy of him! Sometimes deals are to good to be true especially with their recent one where you buy 3 and get the 4th tire free yea right they probably raised the price of the tires to civer the cost of the 4th one: it's not Pep Boys fault it's the crooks that they hire that give them a bad name! "NEVER AGAIN"!!!

I haven't decided yet if I'm going to go see my lawyer but if I do they will be the first to know!.
     
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Anonymous on 2008-01-05:
Usually with a road hazard warranty, the tires are pro-rated for the wear that is on them. Otherwise everyone would drive over nails when their tires are worn and never have to buy a new one.

If your front tires were that worn and your cv joint ruined, you probably need a wheel alignment. Let me guess. You didn't get one when you bought the tires.
Hugh_Jorgen on 2008-01-05:
I have to agree with Rob - there's something else going on with your front end if you ate up two new tires in 8K miles - find a mechanic you can trust and have them check it out.
Anonymous on 2008-01-05:
I too will have to agree with Robf and Hugh. Sometimes it can be as simple as they left the valve stem in the new tire because they didn't know it fell in when they changed the old one. I have had this happen more than once and it will eat up a tire in a short time, makes the car feel out of alignment.

PS. Happy New Year Hugh!
runaway on 2008-01-05:
According to your letter, you were upset they couldn't guarrantee you an appointment time and left without getting the work done....and now it's their fault you didn't get the work done?
Also, if you specified you didn't want the other checks done I can see being upset at someone under your hood, but there's no need to look like an ignorant a$$h@le with your "gang-banging" racist comments for someone trying to do his job.
I'm not fond of Pep Boys, but I actually feel for them having to deal with someone like you.
#137 on 2008-01-05:
They give you a runaround and as far as the road warranty they already were paid when I first bought the tires and when I went back the 2nd time they charged me again, and as far as the under the hood problem they have no business being under the hood if your there for tires, as far as the wheel alignment the front end was in perfect condition prior to taking it to Pep Boys,and your language on your comments matches your intellegence or maybe that was the way your parents raised you I don't know but but it is not what you would exspect from anyone that would be intellegent, so the person with that fowl mouth should take a good look at yourself in a mirror and say do you kiss your women with that dirty mouth too?, awlful language isn't it, grow up and be an adult and not a fool!, I also have witnesses and proof of my situation and I'm sure my lawyer will agree also!, Have a nice day and that person with the "POTTY MOUTH" check yourself and grow up liitle kid!.
runaway on 2008-01-05:
hmmm, lectures on MY language from a racist pig....the racist part already proves your intelligence.
Anonymous on 2008-01-05:
Key word here, proration. Tires are prorated based on the miles used. You only get a new tire at zero cost if you put zero miles on the tire. If the tire has a 30,000 mile life and you put 15,000 miles on it then they will give you about 50% replacement value. Road hazard does not replace tires for free with 8,000 miles on them.
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Tire service
Posted by on
Rating: 5/51
WEST SPRINGFIELD, MASSACHUSETTS -- I have Aluminum rims that can be a pain in the neck with slow leaks at the beads. The guy who changed my tires busted his butt cleaning the beads (I didn't even mention the leaks) and cleaning the mounting surfaces on the van. I expected a quick unprofessional job. (how professional can changing tires be?) The guy (Noel) impressed me. I was watching him work on the van and thought "I wonder if I should give him a tip" Then I thought "I'm going to give him a $5) Then I thought "I'm going to give him a ten." I tip waitresses much more for less service! Thanks Noel...
     
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Pep Boys - Tire Repair & Road Hazard Ripoff
Posted by on
IRVING, TEXAS -- I bought 4 new tires about a year ago and had gotten a nail in one tire. I used PepBoys free tire repair service that came with the purchase of the tires. They would only put in a plug (which I thought was illegal to do these days). About 6 months later, the plug started leaking. Rather than take it back to PepBoys for repair, I went to the friendly and helpful folks at Discount Tire, that also repairs flat tires for free (even if you did not buy your tires from them) and they always use a patch for the repair. Well, they said that the plug had enlarged the hole so much that it could not be repaired, plus they discovered a bulge in the sidewall and said I should take it back to PepBoys for coverage on the Road Hazard that PepBoys made me purchase when I bought the tires in order to get the rebate they were offering. These were 75,000 mile tires and I had only put 12,000 miles on the tire (1/6 of its life). They would only credit me $36.00 on a new tire, plus I had to repurchase road hazard and pay a tire balance cost. So my cost came to what the original price was on the tire when I purchased it! I will never use PepBoys for ANYTHING again.
     
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ok4now on 2011-11-28:
Excellent post. I have seen these big sales from Pep Boys and wondered what the fine print is. Similar to an extended warranty. They make it sound wonderful until you have to use it. Now they make you jump through hoops trying to collect. You learned a hard lesson at Pep Boys.
Mad Ash on 2014-03-20:
I experienced the same problem with Pep Boys where they would not replace a tire under warranty after I have had two tires with the same issue..... but I refuse to buy new tires from them I am taking them to Court if it is not replaced. I will speak to there Corporate Office and go from there. It will cost them more money to go to court than it would have to replace the tires! to be continued.....
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Careless Service to Customer
Posted by on
Rating: 1/51
VALLEJO, CALIFORNIA -- On average how long will take to repair a tire? I'm very disappointed of this store/service dept. I have been in the store multiple times and seems like they need to provide better service. All I hear is customer complaints service not been on time even when appt has been set up in advance. There is a reason you expect to get help when you need it, especially if you had an appointment.

Today 6/22/2013 I took my car in because I have a flat tire on my car and just made it to the store. I was told that I have to leave my car or wait 5 hours. Come on, I see they can do better but always so negative on customer help, they like to exaturate so they don't have to help you especially if the repair will not make any profit on flat repair since its free. They rather make you wait all day instead help you on your needs and rather fair pn the wait. Really do you need to wait 5 hours for a tire repair?

This is my second experience on same person and store. Last time I did let it pass on because just had the tire of the vehicle and was OK to just drop off and pick up the next day. But not today. It seems like they deferred service where is no profit to make.
     
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SBo on 2013-06-24:
Pep Boys put the wrong size cap on my oil pan after an oil change and stripped the threads so that I was leaking oil and had to replace the oil pan at a cost of over $800. Several mechanics, car dealers and garages have told me to STAY AWAY. Pep Boys hires people off the street that are not properly trained. Let the buyer beware.
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Worst Place to Go for Tires
Posted by on
Rating: 1/51
HOLLYWOOD, FLORIDA -- I needed new tires, I decided to try Pep Boys. I was pleased in the beginning, they found the tires that I wanted, it went downhill from there. It was expensive for starters, 850 dollars for a mazda3. It took them almost 5 hours to complete the job, and once they were done and aligned it, the car completely pulled to the left. I came back, they rotated the tires, still had the problem. The next day I went to Firestone, they said the tires had a defect, so I went back to Pep Boys and I told them what Firestone said, they refused to admit that the tire had a defect. They replaced all 4 tires, I haven't had a problem until today, its been 5000 miles since I got their tires and now I need new ones. I went back to them and said they can't give me new ones, they blamed it all on me.
     
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Customer Service
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- I went into the store on 35th ave. & cactus, there were 4 employees in the register area, no one greeted me when I came, I went to the tire area which is next to the registers, I was looking over the tires and looked at the 4 people at the registers, they were talking, no other customers in the store, now I know why. Not one person came to assist me or ask what they could help me with, when I asked for help, they said they would see if they could find someone, but no one went anywhere or called on the phone.

I left and bought 4 new tires else ware. worst customer service I can remember in a long time.
     
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trmn8r on 2013-04-28:
I agree. Pep Boys is an old company, and I hate to see what it has become, but I won't take it upon myself to help them right their ship. I have no interest in shopping at that store after visiting just twice.
Suzy on 2013-04-29:


I agree, best to give your business to someone who appreciates it, you did the right thing to leave. If I had the time to waste though, if no help was seen to be coming shortly after asking I think I would have gone back and asked again for help, a bit more insistent this time and then just stand there looking at them until someone either went to get help or came themselves, then after taking up their time decide to go elsewhere, just for the irritation value and poor customer service they provided me. Not nice I know but neither were they to ignore a customer.
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Pep Boys Columbus Blvd - South Philly
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- I never do this but I have to! Needed 2 tires replaced. Watched my car sit on the lift for 4 hrs as the so called mechanics walked around and played with themselves.. I 'thought' they were busy working on other cars but apparently the longer they keep your car clocked the better for them.. I think this location hires all ex- cons and very ignorant guys anyway. Hey, I know you don't need a college degree to be a mechanic however I have a lot of respect for 'mechanics' NOT these idiots on Columbus Blvd who are extremely rude and don't even want to work.. Also make sure you take all belongings out of your car before giving it to them.. My change holder was empty when I got my car back. Disrespectful..
     
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trmn8r on 2012-07-06:
It's too bad this location didn't have "mechanics [you could respect]."
ticia232 on 2012-07-06:
What time did you bring your car in? The people not working on cars may have been on their authorized lunch break.

As for the missing change I would talk to the manager, they have cameras in there for a reason.

Also, THEY DO NEED A CERTIFICATION to work on cars. No place would hire them if they didn't. Many of my husband's friends in the Army (and my husband indirectly because he worked on helicopters) found that without that they couldn't get jobs ANYWHERE!
BigAl on 2012-07-08:
I am no fan of Pep Boys. That being said, just because the OP saw "mechanics" walking around and fiddling with their "junk" does not mean that they were intentionally delaying his or her needed service. Not everyone at a place like this changes tires. Tire changing is usually done by an employee who is hired and trained to do this. That employee may have been busy. The OP is right about a college education is not needed to be a mechanic but a "mechanic" is a highly trained person in his field. Trust me if your car is broke down you won't be looking for a college grad, who probably won't have an inkling of what is wrong with your car, you will be looking for a "mechanic"
crabby on 2012-09-10:
@BigAl

Are you aware that a fair number of community colleges offer an Associate's degree in Automotive Mechanics Technology? These two year college curriculum in the technologies are very rigorous. As far as your claim that an automotive mechanic doesn't need a college degree, I have personally seen some of the automotive repair disasters created by more than one of the non-college educated mechanic types.
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Posted by on
Rating: 1/51
AUSTELL, GEORGIA -- Pep Boys advertises the best tire prices in town. I had to purchase one from them due to a nail in my sidewall. They quoted a basic price of $196, which did NOT include the rebuilding of the TPM (tire pressure monitor).
In addition they did not have the tire in stock.

I then went to Discount Tire, who quoted me a basic price of $140 for a similar tire, which INCLUDED the rebuilding of the TPM. They also had that tire and 3 other tires for my vehicle in stock. Needless to say, they do not have the best prices in town.
     
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Alain on 2012-06-07:
Good thing you were smart enough to shop around. Thanks for the review!
Razzel on 2012-06-07:
Rebuilding pressure sensors is a new money making scam that is spreading. Check with your dealers service dept. and hope that they are honest. Sensors go for years.
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