They were amazing, I was on a budget and they worked with me to help me fix my ac and get me through this west Texas heat. Special thanks to Jay, Debbie, and Mike. You guys are the best! Add reply
Careless Service to Customer
VALLEJO, CALIFORNIA -- On average how long will take to repair a tire? I'm very disappointed of this store/service dept. I have been in the store multiple times and seems like they need to provide better service. All I hear ... read full review1 Replies - Latest reply on 06/24/2013
SANTEE, CALIFORNIA -- I arrived at the Santee, CA location for my appointment on Monday. Your representative looked at their computer and requested when I had made the appointment. I was then informed that the technician who does air conditioning won't be in until Saturday!
It was fairly obvious this was the first time the appointments were checked. If the appointment had been checked earlier, I could have been called. This is poor customer service.
It would appear you need to update your website so that occurrences such as this would not be allowed. That is, if a technician is not available, do not let the appointment be scheduled.
HOLLYWOOD, FLORIDA -- I needed new tires, I decided to try Pep Boys. I was pleased in the beginning, they found the tires that I wanted, it went downhill from there. It was expensive for starters, 850 dollars for a mazda3. It took them almost 5 hours to complete the job, and once they were done and aligned it, the car completely pulled to the left. I came back, they rotated the tires, still had the problem. The next day I went to Firestone, they said the tires had a defect, so I went back to Pep Boys and I told them what Firestone said, they refused to admit that the tire had a defect. They replaced all 4 tires, I haven't had a problem until today, its been 5000 miles since I got their tires and now I need new ones. I went back to them and said they can't give me new ones, they blamed it all on me.Add reply
From Horrible to Great
HICKSVILLE, NEW YORK -- Back in December, I brought my car to the Pep Boys in Hicksville, NY (on Long Island), as my engine was overheating. They took it in and worked on it for a few hours while I waited. That night, I got ... read full review2 Replies - Latest reply on 05/08/2013
Great service at Mechanicsburg Pep Boys. I got tires shocks and service. The maintenance manager Dwayne and his staff took good care of my car. Add reply
PHOENIX, ARIZONA -- I went into the store on 35th ave. & cactus, there were 4 employees in the register area, no one greeted me when I came, I went to the tire area which is next to the registers, I was looking over the ... read full review2 Replies - Latest reply on 04/29/2013
ONLINE SERVICE, PENNSYLVANIA -- Pep Boys has the worst online system. I had placed an order for Shocks on my 2001 Chrysler Town and Country Mini Van. I even paid for overnight delivery. Problem with them is that they don’t tell you if they have the item in stock or not. Ordered parts on a Wednesday, nothing from them by following Monday so I called them. Waiting online for them to answer is a real fun experience. The person who answered said they would check and call me back, what a joke.
1 Replies - Latest reply on 04/26/2013Add reply
Had to call two more times only for them to be delivered the following Thursday. They were not in stock and they can’t tell if an item is in their inventory or not. Pretty sad in the modern world.
HEMET, CALIFORNIA -- Went in with noise coming from? They did our bearings, (at $550) then sent it home like it was fixed. Didn't even bother checking to see if the noise was still there. The next day I brought it back and had one of them jump in while I drove around the parking lot and he said something was rubbing. They put it back up on the rack and checked their work and said one of the bearings was dry, guess they don't pack them when they put them in!
That didn't work so the did a brake inspection and said it was the brakes so they did the brakes, ($300) sound still there. Then they told us they checked the rear end and they found shavings and no oil. We need to repair the differential rear end, they don't do that. Wanted to send us to another shop, we went to Jimmy D's and they checked it, rear end is fine, no shavings, center bearing was out. Guess they couldn't see it right in front of them. Never figured out where the shavings came from.
Will NEVER go back to Pep Boys again.
FRUITVILLE PIKE LANCASTER -- I came in for oil change for maintenance. I hardly use my car because we have another car. After a month my oil gauge light came on indicating oil low. It was new year and Pep Boys were closed. I added ... read full review2 Replies - Latest reply on 02/04/2013
My car unexpectedly needed service on a Sunday afternoon. I needed it for work. I took it to PepBoys. I have continued to take it there. Richard the Mgr is very fair, the employees are also honest & they back their work. I would highly recommend them for any car.
1 Replies - Latest reply on 01/23/2013Add reply
SPRINGFIELD, MISSOURI -- I went in for an oil change, they did not check fluid levels of anything and charged me the full price. Immediately after leaving I had a coolant leak. I took it back and they said they had to charge me to test the coolant system. They did not even pull it in and came back saying I needed a new radiator and it would be 600 or so bucks and it was not their fault.
2 Replies - Latest reply on 01/19/2013Add reply
I asked how they did not see it when they did the service and they said it must have blown a seam in the radiator when I left. They are scamming to the highest degree and no one should trust them for even the simplist of procedures.
WEST SPRINGFIELD, MASSACHUSETTS -- I have Aluminum rims that can be a pain in the neck with slow leaks at the beads. The guy who changed my tires busted his butt cleaning the beads (I didn't even mention the leaks) and cleaning the mounting surfaces on the van. I expected a quick unprofessional job. (how professional can changing tires be?) The guy (Noel) impressed me. I was watching him work on the van and thought "I wonder if I should give him a tip" Then I thought "I'm gonna give him a $5) Then I thought "I'm gonna give him a ten." I tip waitresses much more for less service! Thanks Noel...Add reply
DALLAS, TEXAS -- I went in for a set of tires. I was offered a special $129 per tire, buy 3 and get 1 tire free. I accepted the special. When my car was ready I found out that the free tire was a mail-in rebate. I felt ... read full review4 Replies - Latest reply on 01/01/2013
LANCASTER, PENNSYLVANIA -- Took my car in for a routine oil change. when I left their lot, my clutch started drifting to the floor without catching. I took it back to them and asked if they did anything to the clutch. Of course they didn't touch it!!! But by sheer coincidence, the clutch cylinder went bad and needed replaced, just as I was leaving. After a lot of complaining that I was being ripped off, I had to pay it so I could get my car on the road. The next day I couldn't start my car. Still sitting, can't figure out whats wrong, but won't go near their store. I've had this car for 1 1\2 years and never had a problem at all, one oil change at Pep Boys and two things just break within 24 hours. Just coincidence? I talked to the service manager and concluded that the clutch thing must be a coincidence, since they weren't near it for the oil change, but now that it won't start too, that's just too much coincidence to believe.4 Replies - Latest reply on 07/20/2013Add reply
The Pep Boys on Charlotte pike in Nashville is one of the best places that's ever worked on my truck. The service manager Kevin was polite and professional. He got my parts in and fixed my truck in a very short time. His staff was very professional. I would recommend this Pep Boys (0149) store Nbr to any one. Add reply