Pep Boys - Page 3

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1.8 out of 5, based on 39 ratings and
131 reviews & complaints.
www.pepboys.com


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Good Service at a Fair Price!
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Rating: 4/51
MANCHESTER, NEW HAMPSHIRE -- I went in to repair/replace my Brake rotors and pads as they were shuddering something awful. They confirmed that my rotors were warped and that the pads needed replacing. After driving over 50 years (this isn't my first rodeo!) I know about the bait and switch many of these service facilities use. No sales pressure here I picked the parts they quoted me the price and I authorized the repair. When I asked them how long it would take they said an hour to an hour and a half. 55 minutes later I got a text message from the PEP Boys computer telling me my car was ready. When I walked up to the counter they were printing out the service statement. I handed them the 15% off coupon (saved $31.50) that I printed at home before I made my online appointment. I also signed up for their PEP Boys rewards card and I now have a credit for $15.00 off my next purchase or service. Overall a very efficient and courteous experience.
     
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Auto Repair RipOff Artists
Posted by on
Rating: 2/51
PENSACOLA, FLORIDA -- Went in for a flat tire repair. His price varied from on the phone. Service Rep had this gimmick where he said he could get me the tire plug for free as he was telling me about other things like an air filter. That was just a teaser apparently. He and his mech then pointed out I may need a new PVC valve. I was pretty stupid and fell for it, as I was in a hurry and did not want to look into it more closely. Charged me $5 for the valve and $129.99 for the installation of it, which only took a few minutes (but he said it would take over an hour). Later on, an Auto Parts store guy told me he had people put them in all the time in just a few minutes.

I could tell afterwards that the Pep Boys guy has finely honed these tricks and pitches... con-artists...avoid this business.
     
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They Are a Rip Off and Not Up Front About Extra Charges for No Reason
Posted by on
Rating: 1/51
COLLEGEVILLE, PENNSYLVANIA -- Went to have brake lights checked, said brake light wire was installed wrong wire was sitting on disc brakes became burnt and caused light to stay on. They additionally found over $1000 in repairs on my daughter newly purchased 2006 Jeep Liberty that we only drove $1400 miles since purchasing it. Went back to the dealer since some of this was dangerous and should have been noticed during inspection and before the sales of the car. The dealer which was a GMC Buick dealer was charging half of what Pep boys was charging, not giving us a deal, that was their rate to repair the car. I explained that the manager of Auto repairs and owners son was going to come up with a deal for us to repair the car. So they did, we are paying a third of what Pep boys was charging. They charge a shop fee, which is to use tools to repair your car. If they have to do three different repairs than the charge could be as high as $40 extra for this stupid charge. They won't tell you this and their repair hourly rate is $109 per hour plus tax and shop fee. They are a rip off go somewhere else, they will find more repairs to hike up the bill as they did with me as well. You will pay for employees, retail business rent and whatever else, why would you?I'm a Marketing Manager I know what extra fee are and why corporate business filters fees and passes them off to the consumer.
     
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Appointments Are a Waste of Time.
Posted by on
Rating: 1/51
PRINCETON, NEW JERSEY -- All I needed was a simple oil change. I made an online appointment for 11:00am and arrived 5 minutes before. Waited 20 minutes in line while others tried to resolve their problems and finally spoke to somebody at 11:15. I was told at that point that it would take 90 min. to complete. I asked what do long and was told it was because of the tire rotation which takes an hour (bull).This is part if the basic oil change package and online appointments are scheduled at 60min. intervals....I thought this to be excessive. I decided to try it anyhow, but after an hour my car was still sitting in the lot and I gave up, got my key and left.
Terrible management at this place and even worse customer rapport. They actually asked me if I wanted to reschedule. I'll never go back. Appointments are a total waste of time.
     
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Oil Change Overcharge
Posted by on
Rating: 1/51
RIVERDALE, UTAH -- After retrieving a Pep Boys Coupon for a $20 oil change off the internet, I took my car in and showed them my Coupon. The sales person asked if I wanted to purchase a mileage improver package for an additional $10. I agreed and when I went to pay they charged me $46 which should have been $32 with tax. They did replace a fuel filter but did not ask me for permission to do so. I hate bait and switch tactics and will never go back to Pep Boys. Too bad they will screw over a customer once to make a few extra dollars and lose a customer forever.
     
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Additional Limited Extended Labor Warranty. Is It Legal?
Posted by on
Rating: 1/51
SIMI VALLEY, CALIFORNIA -- I went to Pep Boys Simi Valley to have my P/S pressure hose (steering) remove and replace because of the leak. Aside from the cost of labor of $245.80 for removing and replacing the pressure hose, Pep Boys added what they call Pepguard Limited Extended Labor Warranty for an additional $36.47 making total labor cost of $282.27. They said that the additional $36.47 is a warranty in case the work done by the mechanic is not satisfactory, I can return the car without any labor cost. I feel I am being rip off so I asked information from a Nissan dealer and got an information that they do not charge their customers additional labor warranty. I requested Pep Boys to return to me the amount of $36.47 which they did. However, the following day, I found out that the pressure hose is still leaking.

I called Pep Boys and told them about the matter and inform me since I do not have a labor warranty anymore, I have to pay again the labor for repairing the job that their mechanic did not do his job well.
     
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Time and Money, You'll Need Both!
Posted by on
Rating: 1/51
COON RAPIDS, MINNESOTA -- I purchased a set of 4 tires from Pep Boys 10 months ago. Ordered them online, Hankook tires for a decent price. Got there for my "appointment" on that Saturday to find they did not have the tires...this is after they confirmed on Thursday that they did have them. Impatience and time constraints got me to buy a set of Definity tires, a Pep Boys name brand, which seem like decent tires for the most part.

10 months later I stop in to get the tires re-balanced. Being told that guys were sitting around waiting for work, I rushed over there to find 2 cars in the parking lot and 1 in the garage on a rack.

At the time I purchased the tires, I replaced the rear wheel bearings, and the brakes all the way around. I have worked on cars for 35 years doing everything imaginable...head gaskets, transmissions, drive axles...the works. And, I went to school for it.

After 90 minutes they tell me that because my golf "bounces" in the rear, the tires are "cupped", causing the vibration I felt. They went on to tell me that my rear wheel bearings are "really bad", and that one front bearing is gone too. They then hand me an estimate for $742. I would suspect, and expect, that once on the rack, they would be back telling me I need $800 worth of brakes...the ones I did 10 months ago.

If all of this sounds reasonable, then by all means this is the place for you. Personally, I wouldn't let them work on my sons 20" bike.

Good luck! And remember...Caveat Emptor!
     
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I Guess Pepboys Doesn't Think Customers Know Math
Posted by on
Rating: 3/51
CULVER CITY, CALIFORNIA -- Well I went in for an alignment, added an oil change . They started with the oil change after 2 hours and still in the oilchange I told them it was the slowest oil change I ever had, the manager overheard me tell the asst. manager and offered to give me 10 percent off the bill. I thank him . Then after the alignment the asst manager gave me the bill and took off 2 dollars off 186 or 184. 10 percent is 18.60 . I said I you told me the total was 186 she said I took 10 dollars off the alignment. I guess if she did she added 8 dollars to something else . well in case they don't know that's one and a half percent not ten.
     
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Very Bad Experience!!!!! They Tried to Scam Me
Posted by on
Rating: 1/51
DALLAS, TEXAS -- I went to the Pep Boys in Dallas, wasn't from there so didn't know where else to go. My battery was bad, they tried to say I needed an alternator but I had just had it checked the week before so I knew it was good, I told them to just put the battery on and I would have it checked again when I got back to my home town.....Had it checked and it is fine. There was two other people in there at the same time with battery problems and they told them the same thing! They are not doing people right.
     
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Poor Customer Service
Posted by on
Rating: 1/51
SANTEE, CALIFORNIA -- I arrived at the Santee, CA location for my appointment on Monday. Your representative looked at their computer and requested when I had made the appointment. I was then informed that the technician who does air conditioning won't be in until Saturday!

It was fairly obvious this was the first time the appointments were checked. If the appointment had been checked earlier, I could have been called. This is poor customer service.

It would appear you need to update your website so that occurrences such as this would not be allowed. That is, if a technician is not available, do not let the appointment be scheduled.
     
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