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Fix for 32" Polaroid TV/DVD combo DVD problem
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Failure of the DVD unit is a very common problem with the 32" TDA-03211C TV/DVD combo unit. Polaroid sent me three replacement DVD units in the first year and each began doing the same thing after a few months (chunking noise and could not load disks). Finally my warranty expired and it failed again. I ended up with two non-functioning DVD units left after all those exchanges, so I took one apart to see if I could figure out what was going wrong.

In switching the units out one day, I noticed that the forward facing side of the DVD box was getting very warm even when it is not being used. Also, the DVD's felt very warm when ejected from the unit. I also noticed that the metal plate which is behind the picture screen and only about 1/4" from the forward facing side of the DVD box was even warmer (about 110 to 120 degrees F). This heat is distorting the thin metal and plastic parts in the DVD unit, causing the parts not to be in correct contact and alignment (disk won't play and sometimes won't eject).

With the front and top covers removed from the DVD box and the box laying flat on a table (and no DVD in unit of coarse), I pushed downward firmly on the black plastic disk at the top of the drive, and also on the lever arm that is accessible through a hole near the left front of the unit until they bottomed out to bend them down some (the lever arm was warped upwards where it was actually rubbing the top of the case - that was the chunking sound I heard).
I then went to O'Rielly Auto Parts and bought a 1'x2' sheet of 3/32" thick exhaust manifold gasket material for $8. This material is not flammable and will withstand temperatures that would melt this TV into a puddle.

I cut the gasket material so that it would fit neatly inside the top cover of the DVD box (metallic side up), tucking it under the lip at the back and behind the front edge so that the top cover will fit back on as before without interference. I then put the top cover and front cover back on the unit. I cut another piece of the gasket material to fit snugly in the space between the forward facing side of the DVD box and the metal plate that is behind the picture screen (metallic side facing picture screen). I then reinstalled the DVD box into the TV.

Both of the previously non-functioning DVD units I have play fine now in the TV. The disks eject perfectly every time now and I notice a significant difference in the temperature of the disks when I eject them. No more strange noises either. These DVD units are fine and are actually quite well built. They are just mounted too close to a heat source. A little insulation is all it needs. I can't believe Polaroid's design. People can't figure this out.

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4th Replacement In 9 Months
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On 02/09/08 I purchased a 32" Polaroid HDTV (TDA-03211C) with DVD player built in. It was our first new TV in more years than I care to remember and was replacing our old 19" main TV that had just gone out. It seemed to be a good buy, although previously I did not know Polaroid made TV's, first red flag.

We had it just over a month when we first noticed that it had a vertical line in the image. It seemed to be a random issue, but always appeared in the same place. It also seemed to happen more often with cartoons, but with 5 kids in house we watch a lot of those. :) Specifically, the line was just to the left of the center mark and it was a shade off the color that it should have been. So if an area was blue, then in that line space it would be aqua blue or maybe greenish.

It wasn't a really bad issue; the image was still OK, but considering the TV was less than a couple months old we opted to call in and find out our options. I called the original store and they informed me I had to go to the manufacturer.

So I called Polaroid and finally got to a customer service rep. They were very helpful and informed me it was a rare, but known issue. They let me know they had to pass it on to the tech department and I should receive a call shortly about getting an exchange set up. A day or two later I got a call from a tech and he needed me to get the serial number and also take photos of the issue in progress. I let him know I only had a cell phone camera and that it may take a day or two because the issue came and went.

He gave me an email address and a few days later I sent images of Family Guy with the line in it. 24 hours or so later I got a call and was informed the exchange was approved and a few days after that a TV arrived at my home. Packed well, we broke it open and got it set up.

Within a week we had the same issue reappear though, in the exact same location. {Insert most of paragraph one here.} This time we opted to wait on calling as it wasn't that bad and random. After a couple weeks though we were watching TV and a loud knocking noise started to come from the TV. I narrowed it down to the DVD-drive. I tried to eject a movie that had been left in there, and it wouldn't pop out. I had to unplug the TV, reconnect it and then press eject on the TV to get the DVD back. The DVD was incredibly hot to the touch. We decided that this was enough and called in the next day.

When I called this time and challenged the whole rare issue statement, I was told by the CS agent that he had never seen this specific issue. I offered up that this was two in a row for me. I had taken new pictures already as I expected them to ask and I sent the info off to the same email address with the new ticket number. A day or so later, I was called by the tech support guys and I asked again how often does this happens and they informed me it was pretty rare and very interesting that I had it happen twice. They ran me through questions about how it was set up in-house making sure I had plenty of room to prevent overheating, I do. They set up another advance exchange.

A few days later a new replacement TV arrived. We opened this one and found that they had only used the bottom half of the Styrofoam "clamshell" container and that the top just had bubble wrap. I thought that was an interesting way to ship an expensive TV, but went with it, setting it up even though they forgot to include the stand screws this time, so I had to scavenge from the previous unit. As I was connecting inputs, I noticed there were multiple scratches and a large crack in the outer frame of the TV. I paid for a non-broken TV and decided this was getting ridiculous.

They again had me take photos and send them off. Two days later, I got a call from tech support informing me that the exterior damage was not something they could cover and that I would be denied a replacement. I was very unhappy and ran over the packaging style that had been used and that the shipping box was still in good condition, so I knew it wasn't a shipping issue if it wasn't packed correctly in the first place. I explained that it had bounced around enough to crack the case and that it there was very little likely hoods that it didn't have other issues internally. He agreed and set up a third advance exchange.

At this point I was getting frustrated and spoke with someone in CS in regards to a refund. I was told in no uncertain terms that I would not be approved for a refund as they had not done everything possible to fix it. I asked what that would take as I was now going on my fourth TV. She told me she has never seen one refunded prior to the 4th. I tried to force the issue with a supervisor, but other than an attitude I got nowhere.

So yesterday I received the fourth TV. It arrived packed the same as the 3rd (poorly) and this time I took pictures of it in the box before removing it. I then took pics of the Styrofoam that had been destroyed because of the TV running loose in the box. This one had even more scrapes and dings in the edges in more than one location. The plastic had been deformed from an impact. Note the shipping box was in good condition with nothing obviously wrong with it.

I had the RMA stuff set up so I figured I would trade them out and then set up another trade or ask for a refund. I got the 4th TV in place and it wouldn't even power up. I reset everything and still got nothing with the remote or the PWR button on the TV. I re-boxed it and put the cracked one back up since it's at least watchable. I called in and asked for a refund and I'm told it takes 30 days to process, and it doesn't start until they get the TV back. So I have to go without a TV for up to 30 days if I want to get a refund.

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32" HD TDA-03211c
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I bought this unit 02/06/2008 and a wall mount along with it. First problem I had I was sold the wrong mount by Wal-mart employees then had a hard time returning it but got through that. After 6 DVDs the DVD player started making noises and then quit working. I called the support line at Polaroid and was sent a new module and waited for someone to install it and after calling the support line they told me I had to put the parts in. WHAT?!!!! Well after doing so they told me to send the old DVD back or face being charged $179.99 for the DVD. Now mind you I had just do the work for them.

Now I have called them again with the same problem. The DVD has quit but this time they told me it is up to Wal-mart as they are the ones with the extended warranty even though the part they sent me is less than 90 days old and failed a second time and Wal-mart has said to send the TV in to them. However the TV is under in home service so they are going to decide what to do.

11/20/2009 well Wal-mart has set us put with a service provider. They will call me in the next 48 hours to set up service no call and Wal-mart said they will contact them again. 12/08/2009 after waiting for them to call I called Wal-mart service to find out who they were sending. I found they are in another town so I got the name of the company and was told I needed to call them. WHAT SERVICE? NOT. The service company told me they are waiting for me to bring it to them they do not do in home service and due to the TV and their past history with this very style combo they cannot repair it as they cannot get a new DVD mod for it.

So I call Polaroid. Can found they do have refurbed DVDs but Wal-mart will not use them. They feel that are a waste as they will not last long. Now Wal-mart has pulled the contract and will call me in 3-5 business day to tell me what that are going to do but if they offer me a replacement then I have to buy a new warranty as the feel they have filled the contract. Oh and yes they said it will be another TDA03211C combo.

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Tvs That Are Lemons
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CALIFORNIA, CALIFORNIA -- We bought this TV for my daughter. The first thing to go was the DVD part. She said that was OK we had other DVD players. Now there is no picture just sound. This TV cost over 658.00 and now we have to pay to get it repaired and they are having a hard time finding the power source supply to replace it. The TV is less the 2 1/2 years old not used much. She just watched it at night. I don't understand the company when they know that the product is a lemon and don't want to make it right with the customers.

Everything is now "get the money and forget about the customer service". They should supply and take care of the customer. That is what keeps the business going but with product like these lemons then they won't last long. I have been in customer service nearly all my working life waiting tables and then working at movie gallery. When you forget about the customer you lose everything. That is why movie gallery is going out of business.

I think I should talk to a lawyer and see what can be done not only to Polaroid but also Wal-Mart, because they sold the product and only warranty it for 90 days at the store but the TV had a year warranty on it, and Polaroid told us to ship it to them in California and they would repair it and then they would not guarantee it would not get broken before we get it back. I am very unhappy with this product.

I will not buy a TV from Wal-Mart again and I will make sure it is not a Polaroid. I know by writing this it just gets it off my chest but it won't solve anything so I hope someone will read the reviews and not get into the spot where we are.

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Don't Purchase Polaroid Products... They Don't Stand Behind Them
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On November 23, 2007 (Black Friday) I purchased a Polaroid TLX-03210B HDTV. On November 30, 2008 it just went black and would not work. I called the Polaroid number in my paperwork and was told that they were sorry to hear about my problems but that my TV was out of warranty by one week. I told them that I had other TV's in my home that were 20 or more years old and had never stopped working and I could not believe that I had spent a lot of money on a TV from Polaroid that worked only one year and that they would not do anything to help me.

They said that if I faxed them proof of purchase that they would see if they could arrange for a repair to be done. I told them that I had the registration but not the actual receipt. I was told that they could do nothing without the actual receipt. I called a repair shop and they said that it is 50/50 as to whether they could even fix it as the Polaroid parts are hard to get. And I would have to bring it to them (this is a big screen TV) and pay $35.00 just to look at it. I will never buy a Polaroid product again.

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More poor customer service
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BROOKLYN, NEW YORK -- I purchased two of Polaroid's PMP180 on Black Friday, seeing a display indicating they were only $13 each! Considered buying more. At the cashier, I learned it would be $13 after the $10 rebate. Fine. Got them home, realized only after opening up the plastic and reading through the guide that it won't work with the Mac. Also, didn't want to have to open up the second one to cut out the UPC to send in with rebate to get $10 back before giving as a gift. OK.

Then got out our old PC laptop, downloaded albums onto the MP3 player, only to learn that the "rechargeable battery" doesn't work or hold a charge, even after more than a day, if it is disconnected from the power source. The packaging asks consumers not to return item to the store but rather to call the customer service hotline, M-Th 9-5, but nobody answers, ever, and nobody returns messages. Or e-mails. I'm returning both items Saturday. If I had known, never would have bought them, and will not be buying Polaroid again, even though the customer service problem is with Southern Telecom.

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Polaroid 32 inch DVD Combo are NO GOOD
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I purchase a 32 inch Polaroid DVD TV from Wal-mart in Nov of 2007. After two months the DVD player stop working they sent me. Another two months after that the replacement stop working so I gave up calling them again. While watching TV in October 2010 a puff of smoke came out the top so I rushed to unplug it.

I immediately called Polaroid, obviously they knew exactly what was going on. They told me it would cost $222 for the part. I said no way that TV cost me $629 back in 2007, and now they are worth about 300 why can't they fix it or replace it. I went online and to any website and saw so many people with the same problem that I am having with Polaroid. I wonder how much it would cost to hire a lawyer to do something about Polaroid.

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Polaroid 32 inch flat screen
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We bought a 32 inch Polaroid flat screen in Nov of '07 had to call Polaroid to have it fixed. March of '08 OK no one's perfect so the sent the part in the mail and told me to call a company. When the part got there they sent a man out who replaced what looked like the hole inside of the TV. Now it's Aug of 2010 and the damn thing went up in smoke. Lucky for me I bought the extended warranty and I'm sending the TV out to be fixed I hope but I see this thing falling apart again. I would rather get my money back and buy a new TV. Hope I'm wrong and the TV keeps working or that a class action lawsuit to give us hard working relief.

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32 Inch Polaroid TV And DVD Combo Flat Screen sold at Wal-Mart
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32 Inch Polaroid TV and DVD Combo Flat Screen sold at Wal-Mart is a very bad engineered product, the built in DVD player only worked correctly about three times, then after using the TV about two weeks it started making a funny noise after just turning it on, the noise was a winding sound coming from the built in DVD, and it will do this winding noise then stop and then start again for about five times before it stops. This will happen every time the TV is turned on and there is no DVD disk installed.

Also now the built in DVD will not work at all when trying to play a DVD disk, just makes the aforementioned noise each time the TV is turned on. The TV itself works as a TV very well, it's just the DVD that failed when the TV was less than a month old, and was told having it shipped back after being repaired, they would not guarantee something else might be broken in shipment. My personal option of this model of Polaroid TV is not worth the price.

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Problems with this TV
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COLUMBIA, SOUTH CAROLINA -- We bought a 42 inch flat screen TV with the built in DVD player and we have had a lot of problems with this TV. The DVD sometimes get stuck in the player and we purchased the 2 year contract and they sent us a big box to send to them to repair, but by the time the box got here the DVD was released from the TV. Now my warranty is over and the TV has a sound but no picture. I don't know what to do. I thought a TV should last more that 2 and a half years. We bought this from Wal-mart for 714 total.

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Polaroid Rating:
51 reviews & complaints.
Contact Information:
Polaroid
4350 Baker Rd # 180
Hopkins, MN 55343
952-641-1020 (ph)
781-386-8588 (fax)
www.polaroid.com
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