Polaroid

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4th Replacement In 9 Months
Posted by on
On 02/09/08 I purchased a 32” Polaroid HDTV (TDA-03211C) with DVD player built in. It was our first new TV in more years than I care to remember and was replacing our old 19” main TV that had just gone out. It seemed to be a good buy, although previously I did not know Polaroid Made TV’s, first red flag.

We had it just over a month when we first noticed that it had a vertical line in the image. It seemed to be a random issue, but always appeared in the same place. It also seemed to happen more often with cartoons, but with 5 kids in house we watch a lot of those. :) Specifically, the line was just to the left of the center mark and it was a shade off the color that it should have been. So if an area was blue, then in that line space it would be aqua blue or maybe greenish. It wasn’t a really bad issue; the image was still OK, but considering the TV was less than a couple months old we opted to call in and find out our options. I called the original store and they informed me I had to go to the manufacturer.

So I called Polaroid and finally got to a customer service rep. They were very helpful and informed me it was a rare, but known issue. They let me know they had to pass it on to the tech department and I should receive a call shortly about getting an exchange set up. A day or two later I got a call from a tech and he needed me to get the serial number and also take photos of the issue in progress. I let him know I only had a cell phone camera and that it may take a day or two because the issue came and went. He gave me an email address and a few days later I sent images of Family Guy with the line in it. 24 hours or so later I got a call and was informed the exchange was approved and a few days after that a TV arrived at my home. Packed well, we broke it open and got it set up.

Within a week we had the same issue reappear though, in the exact same location. {Insert most of paragraph one here.} This time we opted to wait on calling as it wasn’t that bad and random. After a couple weeks though we were watching TV and a loud knocking noise started to come from the TV. I narrowed it down to the DVD-drive. I tried to eject a movie that had been left in there, and it wouldn’t pop out. I had to unplug the TV, reconnect it and then press eject on the TV to get the DVD back. The DVD was incredibly hot to the touch. We decided that this was enough and called in the next day.

When I called this time and challenged the whole rare issue statement, I was told by the CS Agent that he had never seen this specific issue. I offered up that this was two in a row for me. I had taken new pictures already as I expected them to ask and I sent the info off to the same email address with the new ticket number. A day or so later, I was called by the tech support guys and I asked again how often does this happens and they informed me it was pretty rare and very interesting that I had it happen twice. They ran me through questions about how it was set up in-house making sure I had plenty of room to prevent overheating, I do. They set up another advance exchange.

A few days later a new replacement TV arrived. We opened this one and found that they had only used the bottom half of the Styrofoam “clamshell” container and that the top just had bubble wrap. I thought that was an interesting way to ship an expensive TV, but went with it, setting it up even though they forgot to include the stand screws this time, so I had to scavenge from the previous unit. As I was connecting inputs, I noticed there were multiple scratches and a large crack in the outer frame of the TV. I paid for a non-broken TV and decided this was getting ridiculous.

They again had me take photos and send them off. Two days later, I got a call from tech support informing me that the exterior damage was not something they could cover and that I would be denied a replacement. I was very unhappy and ran over the packaging style that had been used and that the shipping box was still in good condition, so I knew it wasn’t a shipping issue if it wasn’t packed correctly in the first place. I explained that it had bounced around enough to crack the case and that it there was very little likely hoods that it didn’t have other issues internally. He agreed and set up a third advance exchange.

At this point I was getting frustrated and spoke with someone in CS in regards to a refund. I was told in no uncertain terms that I would not be approved for a refund as they had not done everything possible to fix it. I asked what that would take as I was now going on my fourth TV. She told me she has never seen one refunded prior to the 4th. I tried to force the issue with a supervisor, but other than an attitude I got nowhere.

So yesterday I received the fourth TV. It arrived packed the same as the 3rd (poorly) and this time I took pictures of it in the box before removing it. I then took pic’s of the Styrofoam that had been destroyed because of the TV running lose in the box. This one had even more scrapes and dings in the edges in more than one location. The plastic had been deformed from an impact. Note the shipping box was in good condition with nothing obviously wrong with it. I had the RMA stuff set up so I figured I would trade them out and then set up another trade or ask for a refund. I got the 4th TV in place and it wouldn’t even power up. I reset everything and still got nothing with the remote or the PWR button on the TV. I re-boxed it and put the cracked one back up since it’s at least watchable.

I called in and asked for a refund and I’m told it takes 30 days to process, and it doesn’t start until they get the TV back. So I have to go without a TV for up to 30 Days if I want to get a Refund.
     
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Anonymous on 10/22/2008:
According to a Polaroid tech who posted here recently, this is perfectly normal, and that paying good money for crap is acceptable. I am really sorry you are going through this.
Anonymous on 10/22/2008:
"Polaroid" (noun): an inflammed rectal vein found in Inuit natives and arctic bears.
old fart on 10/22/2008:
LOL... good one Doc....
Anonymous on 10/22/2008:
Hey...OF! How's your buddy doing? Sorry...but the reference to rectal (colon) issues jogged my not-so-sharp memory. It's been several weeks since you posted his ordeal. Please tell me he's doing 'OK'.
old fart on 10/22/2008:
Doc... he still has a pin-point unhealed spot in his colon that delayed removing the bag... he has to go back in another month for a check up and if it has closed they will remove the bag.. It will probably be after January before he can work, assuming that his system re-adapts to normal movement..
Anonymous on 10/22/2008:
Thanks for the update, OF. Sincerely...my prayers are for his recovery!
old fart on 10/22/2008:
I'll pass on your thoughts to him Doc... He'll appreciate it...
old fart on 10/22/2008:
Doc... I asked him if he kept the photos of his colon like I did for a souvenir... he said he burned his...
Anonymous on 10/22/2008:
Understandable, OF. Methinks it's close to my beddie-bye time. Have a wonderful night!
old fart on 10/22/2008:
Night-night Doc... this ole foozle is going to do the same thing pretty soon..
Anonymous on 10/22/2008:
G'nite old friend. Sleep well!
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32" HD TDA-03211c
Posted by on
I bought this unit 02/06/2008 and a wall mount along with it. First problem I had I was sold the wrong mount by Walmart employees then had a hard time returning it but got through that. after 6 DVDs the DvD player started making noises and then quit working I called the support line at Polaroid and was sent a new module and waited for someone to install it and after calling the support line they told me I had to put the parts in WHAT !!!!!. well after doing so they told me to send the old DVD back or face being charged $179.99 for the DVD now mind you I had just do the work for them .
now I have called them again with the same problem the DVD has quit but this time they told me it is up to Walmart as they are the ones with the extened warranty even though the part they sent me is less than 90 days old and failed a second time and Walmart as said to send the TV in to them however the TV is under in home service so they are going to decide what to do

11/20/2009 well Walmart has set us put with a service provider they will call me in the next 48 hours to set up service no call and Walmart said they will con tact them again 12/08/2009 after waiting for them to call I called Walmart service to find out who they were sending I found they are in another town so I got the name of the company and was told I needed to call them WHAT SERVICE NOT. the service company told me they are waiting for me to bring it to them they do not do in home service and due to the TV and their past history with this very style combo they can not repair it as they can not get a new DVD mod for it so I call Polaroid can found they do have refurbed DVDs but walmrt will not use them they feel that are a waste as they will not last long. now Walmart has pulled the contract and will call me in 3- 5 business day to tell me what that are going to do but if they offer me a replacement the I have to buy a new warranty as the feel they have filled the contract oh and yes they said it will be another tda03211c combo
     
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Fix for 32" Polaroid TV/DVD combo DVD problem
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Failure of the DVD unit is a very common problem with the 32" TDA-03211C TV/DVD combo unit. Poloroid sent me three replacement DVD units in the first year and each began doing the same thing after a few months (chunking noise and could not load disks). Finally my warranty expired and it failed again. I ended up with two non-functioning DVD units left after all those exchanges, so I took one apart to see if I could figure out what was going wrong.

In switching the units out one day, I noticed that the forward facing side of the DVD box was getting very warm even when it is not being used. Also, the DVD's felt very warm when ejected from the unit. I also noticed that the metal plate which is behind the picture screen and only about 1/4" from the forward facing side of the DVD box was even warmer (about 110 to 120 degrees F). This heat is distorting the thin metal and plastic parts in the DVD unit, causing the parts not to be in correct contact and alignment (disk won't play and sometimes won't eject).

With the front and top covers removed from the DVD box and the box laying flat on a table (and no DVD in unit of coarse), I pushed downward firmly on the black plastic disk at the top of the drive, and also on the lever arm that is accessible through a hole near the left front of the unit until they bottomed out to bend them down some (the lever arm was warped upwards where it was actually rubbing the top of the case - that was the chunking sound I heard).

I then went to O'Rielly Auto Parts and bought a 1'x2' sheet of 3/32" thick exhaust manifold gasket material for $8. This material is not flammable and will withstand temperatures that would melt this TV into a puddle. I cut the gasket material so that it would fit neatly inside the top cover of the DVD box (metallic side up), tucking it under the lip at the back and behind the front edge so that the top cover will fit back on as before without interference. I then put the top cover and front cover back on the unit. I cut another piece of the gasket material to fit snugly in the space between the forward facing side of the DVD box and the metal plate that is behind the picture screen (metallic side facing picture screen). I then reinstalled the DVD box into the TV.

Both of the previously non-functioning DVD units I have play fine now in the TV. The disks eject perfectly every time now and I notice a significant difference in the temperature of the disks when I eject them. No more strange noises either.

These DVD units are fine and are actually quite well built. They are just mounted too close to a heat source. A little insulation is all it needs. I can't believe Poloroid's design people can't figure this out.
     
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Polaroid TDA-03211C Nightmare
Posted by on
ROUND ROCK, TEXAS -- This TV was a spontaneous purchase for me and my girlfriend. We decided to go HD and what better place to do so than our friendly neighborhood Wal-Mart Supercenter.

We eventually purchased the Polaroid TDA-03211C on September 9, 2007 as a seemingly good value buy and at least in name an American company, so much for economic patriotism. Out of the box the TV worked, looked, sounded, and once again, seemed great. It went kaput on October 17, 2007 and after 16 calls, 8 different customer service reps, 3 repair techs, and three wrong parts, I am officially going to warn every person that I can of this TV and the Polaroid Corporation.
To state that I feel cheated, lied to, and downright robbed is an understatement. There is a known problem with what they call the control-box, which is the key component of the television. Customer service sent us a new one initially without even taking a look at the TV. I inferred that there is probably a known design flaw with this part if Polaroid automatically sends new ones without actually first trouble shooting. If the part is in backlog, which it was for me, it will take about 1 month for the part to arrive from China. You will have to wait for the “independent tech” to contact you to schedule an appointment for repair. Polaroid outsources the repair of their product.

Polaroid does not want to give you a new TV nor does it want to refund your money. WARNING!!! Polaroid does not want to give you a new TV nor does it want to refund your money. It is their tactic to lie, give the customer the run around, and avoid resolution. Not a timely resolution, essentially no resolution whatsoever. I am now approaching the half-way point of the Polaroid 1 year warranty. This TV worked for 5 weeks and has become a 4 month headache. Do not purchase any Polaroid product. I personally believe that the restructuring after their bankruptcy has corrupted their capacity to manufacture quality products. Avoid this brand.

     
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jktshff1 on 01/20/2008:
I have never seen a friendly neighborhood Wal-Mart anything.
GIS Guy on 02/03/2008:
I had a very similar experience. My power supply blew out at 11 months. After calling Polaroid, it took a month to get a service call and they had shipped the wrong replacement core! A second part arrived but no serviceman available, so I asked for a refund, which they intitially agreed to. After waiting another month, I called back to find out they fired the guy who promised me a refund and said they would only provide a replacement set. I received that replacement set yesterday and guess what? This set is defective right out of the box!
Jonnyd1 on 03/07/2008:
If you want a refund on this product, I will save you some time. I have jumped through many hoops to get this phone number. 1-952-934-9918 ask for The Polaroid Consumer Resolution Team. Then ask for Brett. Brett is the actual guy that signs off on the refund. I hope this saves all of you some time. From reading these reviews I know there are people with the same frustrations I had.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
NO CUSTOMER SERVICE
Posted by on
Rating: 1/51
This TV stopped working after three months. Took forever to find customer service to get a return authorization number. The repair service told me that it would take three weeks to fix after they got it. I gave them a few extra days, then called. They told me that "the parts are not in yet" (old excuse)and it would take another month. Today was "another month", and I was told that it will take "another three weeks". YEAH RIGHT! I'm paying for three months of cable with no TV and I'm just TIRED of the lies and excuses! Why don't they just send me a replacement like any company that has customer service? Seems like this company is run from a tree fort!
     
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andbran on 08/01/2012:
did you get the extended warranty?
bobbie on 08/10/2013:
Doesn't matter with the warranty, We bought a plasma. It won't turn on without the remote and the remote isn't available because they do NOT have the parts. Someone bought the Polaroid name to make the TV's. They do not have back up parts - one woman told me when I had called customer service for the 30th time. Anyway, we found a guy who works on TV's and for 120 bucks he fixed it. Seems if you view it as a computer repair, there is something that the guy did that made it work and explained it to us.... Anyway, we then sold it later, still working and bought a Samsung and love the Samsung.
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More poor customer service
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BROOKLYN, NEW YORK -- I purchased two of Polaroid's PMP180 on Black Friday, seeing a display indicating they were only $13 each! Considered buying more. At the cashier, I learned it would be $13 after the $10 rebate. Fine. Got them home, realized only after opening up the plastic and reading through the guide that it won't work with the Mac. Also, didn't want to have to open up the second one to cut out the UPC to send in with rebate to get $10 back before giving as a gift. OK. Then got out our old PC laptop, downloaded albums onto the MP3 player, only to learn that the "rechargeable battery" doesn't work or hold a charge, even after more than a day, if it is disconnected from the power source. The packaging asks consumers not to return item to the store but rather to call the customer service hotline, M-Th 9-5, but nobody answers, ever, and nobody returns messages. Or e-mails. I'm returning both items Saturday. If I had known, never would have bought them, and will not be buying Polaroid again, even though the customer service problem is with Southern Telecom.
     
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At Your Service on 12/01/2011:
Was there any guarantee that the players were compatible with OS X? Most Mac users realize this issue and will confirm the comparability before making such a purchase. Additionally, the type of rechargeable battery does make a difference. Lithium batteries require a couple of good complete charges and dissipations before their battery length becomes set. Nickel Cadmium or Nickel Hydride batteries don't hold a charge for as long.

Before trying to return it to the store you purchased them from, it would be worth a call to confirm they are returnable; especially whereas the one has been opened.
trmn8r on 12/01/2011:
Good luck on whatever is opened. If the packaging says don't return to the store, the store may not accept it and it becomes a manufacturer issue.
Me too on 07/18/2012:
I recently bought the same item and have had the exact same issue with the battery not charging. Even with the battery charged completely, the most it will last is 1 hour. I'm very disappointed in the brand and product.
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40" Polaroid TLC-04011C will not power on
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If these reports are not a red alert not to buy this product then what would be? Guess we were more lucky than some but remain very disappointed in this company's product. We bought a Polaroid 40" TLA-04011C some four years ago for $800 - something. Worked great for four years then started fighting turning on (Would have to activate the power button two or more times), then eventually only the red standby light is on and refuses to turn on. Our Sony LCD widescreen has worked in the bedroom for many years without a single issue, love that TV and the picture quality. The Polaroid worked well enough except seems too cheaply built for the money involved. If you can't get ten years out of your TV then you were sold junk. Tempted to go back to a Sony wide screen standard tube with a HDTV converter or built in HDTV tuner. Not going to spend more money on any Polaroid product, nor deal with crappy service. Probably will go with a Sony LCD. Not likely ever another Polaroid and would only recommend a Poloroid product to a very few people I greatly dislike, such as a TV infomercial salesman. If there is a lawyer out there dealing with this crappy company than please let us know.
     
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lobo65 on 02/08/2011:
You got lucky that it lasted 4 years. I would just cut my losses, and next time research the best, and most reliable models before buying. Cnet.com or Consumer Reports are two good resources.
momsey on 02/08/2011:
We have a Polaroid TV we inherited (lucky us). It's the worst TV ever. It works, but depending on the angle you're viewing it at, you can barely see the picture. We got it for free and I still want to put my foot through it.
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Polaroid 32 inch DVD Combo are NO GOOD
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I purchase a 32 inch Polaroid DVD TV from Walmart in Nov Of 2007. After two months the DVD player stop working they sent me another two onths after that the replacement stop working so I gave up calling them again. while watching TV in October 2010 a puff of smoke came out the top so I rushed to unplug it. I immediately called Polaroid, obviously they knew exactly what was going on they told me it would cost $222 for the part. I said no way that TV cost me $629 back in 2007, and now they are worth about 300 why can't they fix it or repalce it. I went online and to any website and saw so many people with the same problem that I am having with Polariod. I wonder how much it would cost to hire a lawyer to do something about Polaroid.
     
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Alain on 01/09/2011:
Call the CPSC hotline at 800-638-2772 to report this and see what they know about this product. My guess is that if Polaroid does know about this they've got some corporate lawyers ready to defend them. So a lawyer might cost you quite a bit. A lot of lawyers offer a free consultation, though, so pick one out and see what they say.
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Tvs That Are Lemons
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CALIFORNIA, CALIFORNIA -- We bought this TV for my daughter the first thing to go was the DVD part she said that was OK we had other DVD players not there is no picture just sound this TV cost over 658.00 And now we have to pay to get it repaired and they are having a hard time finding the power source supply to replace it the TV is less the 2 1/2 years old not used much she just watched it at night I don't understand the company when they know that the product is a lemon and don't want to make it right with the customers. Everything is now get the money and forget about the customer service they should supply and take care of the customer that is what keeps the business going but with product like these lemons then they want last long. I have been in customer service nearly all my working life waiting tables and then working at movie gallery when you forget about the customer you lose everything that is why movie gallery is going out of business.

I think I should talk to a lawyer and see what can be done not only to pollard but also Wal Mart because they sold the product and only warranty it for 90 days at the store but the TV had a year warranty on it and Polaroid told us to ship it to them in California and they would repair it and then they would not guarantee it would not get broken before we get it back I am very unhappy with this product.

I will not buy a TV from Wal Mart again and I will make sure it is not a Polaroid. I know buy writing this it just gets it off my chest but it want solve anything so I hope someone will read the reviews and not get into the spot where we are.
     
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Anonymous on 03/25/2010:
typically stores offer a 30-90 day warranty on electronic merchandise. did you purchase an extended warranty through Polaroid? if so they should honor it. including if it is broken on the way back to you. that sure doesn't make a whole lotta sense why they would tell you that eh? sounds like they don't trust their own ability to return a tv in good shape to a customer.
momsey on 03/25/2010:
We "inherited" a Polaroid TV from a deceased relative and it's the worst TV I've ever seen.

As much as I dislike Walmart, this isn't really their fault, assuming it's past the 90 days. Walmart didn't manufacture the TV, so they're not responsible for it being a piece of crap.

Definitely pursue it with Polaroid if you are within a warranty period. I don't think talking to a lawyer will help too much.
snowmanvt on 03/25/2010:
Polaroid is not longer a "brand name". The camera company went bankrupt years ago and sold the name "Polaroid" to the highest bidder. The new owner, a holding company manufacture's nothing-- it sells the name to anyone who will pay for it. All your "Polaroid" products are made by no-name manufacturers with no quality controls. They can be produced by anyone who pays the fee and called Polaroid. They are taking advantage of your happy and secure feelings from an earlier era.
Anonymous on 03/25/2010:
they need to stick to what they do well making cheap cameras.
BlogZilla on 02/16/2014:
What I don't get is why anyone would think that Polaroid is a good brand of television.
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Don't Purchase Polaroid Products... They Don't Stand Behind Them
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On November 23, 2007 (Black Friday) I purchased a Polaroid TLX-03210B HDTV. On November 30, 2008 it just went black and would not work. I called the Polaroid number in my paperwork and was told that they were sorry to hear about my problems but that my TV was out of warranty by one week. I told them that I had other TV's in my home that were 20 or more years old and had never stopped working and I could not believe that I had spent a lot of money on a TV from Polaroid that worked only one year and that they would not do anything to help me. They said that if I faxed them proof of purchase that they would see if they could arrange for a repair to be done. I told them that I had the registration but not the actual receipt. I was told that they could do nothing without the actual receipt. I called a repair shop and they said that it is 50/50 as to whether they could even fix it as the Polaroid parts are hard to get. Ans I would have to bring it to them (this is a big screen tv) and pay $35.00 just to look at it.

I will never buy a Polaroid product again.
     
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Anonymous on 12/02/2008:
I hear Polaroid makes a shotty TV
Hugh_Jorgen on 12/02/2008:
The Polaroid we all knew and loved is long gone. What's left is a company that licenses the valuable name to a variety of products.

tnchuck100 on 12/02/2008:
Hugh is right. Brand names mean nothing today. These companies sold their names to off-shore companies long ago.
Justusryan on 12/02/2008:
a little homework on your part would have revealed that Polaroid sucks. Its a cheap t.v. and not a CRT t.v as the 20 y.o. ones are in your house, so they won't last as long. Final point, you bought a t.v. with a limited manufacturer's warranty, so after it ends, why would they work for free?
lindaj on 10/31/2009:
we were told by repair shop that the polaroids were actually computer monitors that Polaroid passed off as LCD televisions.
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