I called Polaroid Customer Service on 08/28/09 for a problem with a TV. This was under warranty. After doing everything asked they said they would send me out the part and then would setup a service call. I received the part on 10/15/09. After talking to the support group at 866-289-5168 on that Thursday they assured me that a technical group would call me within 3-5 business days to set up a service call. Today is the 26th of October. I called them once again today and talked to the same manager (**). They keep giving me the runaround. They claim they have no contact the technical company that will come out and install the part.
I feel I have been very patient since my TV has been out since 08/28/09 and it is now 2 months to fix a warranty part. The support group manager claims they will call me within the next three to four days now. Even though he claimed on last Thursday the 22nd of October that after the day of me getting the part they would call within 3-5 business days. This is the second time that this TV has gone bad 09/06/08. The first time they replaced a part on March 10, 2008. Now it does not work again.
Today 10/28/09: A technician showed up at my house at about 11:00 today. He saw that the TV worked but would flicker when there were light colors on the screen. He took the part that they sent to me and went to replace it. This part would not work due to a cable would not connect to the TV from the controller box. They instructed the technician to take the cable from the old controller and put it on the new controller so it would fit. Which the technician had done. After it was reassembled the technician had re-hung the TV and we turned it on to find that the TV screen looked like pastel colors. A whole different issue.
The technician called the company (Polaroid) and explained what was going on. They instructed him to remove the controller board and reseat it again to make sure it was seated correctly. When the technician went to remove the board to reseat it he said the board was very, very hot. Too hot to touch. He let the support technician on the phone know that the board was extremely hot. After trying to reseat and hang the TV once again the TV will now get no picture at all. He explained to the support line technician on the phone that there is no picture now and thinks that the board might have caused a different problem due to the heat of it.
I then had to talk to the representative and he explained to me that there is nothing else they can do and that I am just out of the 719.32 TV that I purchased that is still under warranty. They will not send another technician out and that is it.
BUFFALO, NEW YORK -- Extremely dissatisfied with Polaroid quality. I purchased Polaroid LCD TV FLM-4034B (Model 4000) on Black Friday at Circuit City and after 17 months of use, the TV does not work. FIRST, I submitted the complaint shown below via the Polaroid website:
A reputable repair facility indicated microprocessor in control box is not functioning. Also indicated power supply is operational. Recommends entire control box assembly to be replaced. Quote for control box replacement is $840. Extremely disappointed with poor quality and poor reliability of this product. Is there a product recall for this item or any component within this LCD TV? What compensation can be applied toward this short life LCD TV to ensure consumer confidence and customer satisfaction in Polaroid products? Is the LCD that I purchased a 'lemon'? I think it is.
They responded: "Thank you for contacting Polaroid and for your support and interest in our product. Below is our response to your recent email: Unfortunately, your product is out of warranty and the only service option we can offer is an out of warranty exchange. You will be required to ship your nonworking unit to our service center and we will send you a replacement product at a discounted price. If you would like to do so, please contact Customer Service at 866-289-5168 Mon-Fri 8am-11pm Sat & Sun 10am-8pm EST. To better assist you, please have your model number, serial number, and exact date of purchase.
Or you may take the unit to a local electronics repair shop to have it repaired. You should be able to find a repair shop in your local yellow pages or on a search engine. You may inform the repair person that they may contact these national electronics retailers to obtain parts for repair: Andrews Electronics 800-274-4666, Vance Baldwin Electronics 800-432-8542. Thank you. Polaroid Customer Service, 866-289-5168."
I was not happy with this response, as the LCD TV was only in use for 17 months, at most 5 hours of use on average per day. By anyone's standards, this is not much use before 'burn out' of the microprocessor/control box. The cheapest 'tube' TV would clearly outlast this Polaroid piece of junk.
Not satisfied with the response I got, I immediately called Polaroid via the toll free number indicated in the owner's manual and was told I could get a refurbished LCD TV at approx 80% of the cost of the new one I purchased AND I would have to pay for shipping.
The LCD TV from Polaroid is not a good investment. Stay away from Polaroid as they do not stand by their product. I wonder if Polaroid knowingly marketing a poor quality product to mislead the consumer for monetary gain. A GOOD company would stand by their product and replace a defective component at a fair cost to the consumer.
FLORIDA -- I've read comments from many even saw one from a so called customer service representative on here stating that their products have a low failure rate. And that it's a well known fact that LCD's do not last long. LOL. Okay let's go back... 1 year is not a long time nor should it be the goal of Polaroid to achieve in any way.
There are many other companies that make LCD televisions and they do NOT fail in 12 months or 18 months. There is no excuse for this. Polaroid offers a 1 year warranty on their products but the issue is they do not last much more than that. A customer should be able to spend $1,000 or more and fully expect to get well over 5 years with minor issues NOT complete failure. No less failing in 12-18 months. That's insane!!!! Polaroid should fully take responsibility for the 100's of thousands of complaints online & at the BBB regarding the same failure on their LCD line of TV's. This is unacceptable and not even on a lemon law type situation. It's robbing the consumer.
No person or representative from Polaroid should even try and say this is okay and perfectly acceptable that you paid your hard earned money to our company and the product is failing on all levels across their LCD line of TV's. It's disgusting unprofessional and downright ripping off the same people that keep your company afloat. Keep this up and soon no one will be buying your products. Matter of fact I'm more than confident the Polaroid company's name is smeared because of the large amounts of verified lemon products you throw on consumers and expect us to think it's okay that we only get 1 year for a $1,000 product.
After reading so many comments after my Polaroid went after 16 months I did not even bother making contact. I wrote it off as being ripped off and gave the set to the garbage men. I lost $800 and change due to poor electronics and downright sad consumer response to Polaroid's lousy 1 year warranty. Only thing left of my Polaroid LCD is the receipt. I paid $800 for 16 months and a paper receipt. :(
I bought a Polaroid 32 inch flat screen with DVD from Wal-mart 2 years ago. And like most, first the DVD stopped working. Last week the TV started to smoke and the screen went black. Doesn't work at all now. A lot of money to spend on a piece of crap. I just want to thank Polaroid for there lack of help and compassion during a difficult time for many people in financial difficultly. NEVER, EVER, AGAIN. I will do my best to make sure no one I know and who knows them will ever purchase another thing from Polaroid. If there is any class action lawsuit, please keep me informed.
This TV stopped working after three months. Took forever to find customer service to get a return authorization number. The repair service told me that it would take three weeks to fix after they got it. I gave them a few extra days, then called. They told me that "the parts are not in yet" (old excuse) and it would take another month. Today was "another month", and I was told that it will take "another three weeks". YEAH RIGHT! I'm paying for three months of cable with no TV and I'm just TIRED of the lies and excuses! Why don't they just send me a replacement like any company that has customer service? Seems like this company is run from a tree fort!
CHARLOTTE, NORTH CAROLINA -- This may be helpful to someone out there, if you're still holding onto this model TV. I've had issues with my Polaroid TV model TDX-03211B going completely blank, but I can still hear the station I'm on. To fix it or bring the screen back hold the power button (on the side) of the TV, and unplug the TV from the wall socket. While still holding the power button, give it say 20 seconds then plug the TV back in. My screen comes back every time and I've had mine since 2008.
My DVD went out after the warranty expired, but after some button play I figured out a way to hard cycle the TV from the buttons on the side, which fixed the DVD player for a day, but I haven't been able to duplicate the steps. I'm not referring to just the power button. I remember holding multiple buttons at the same time along with the power button. The TV went through a start up screen like a PC. Now all the DVD player does is state no disk even though I can eject and insert DVDs and hear the disk spinning. I hope this helps for those of you still holding onto these models.
If these reports are not a red alert not to buy this product then what would be? Guess we were more lucky than some but remain very disappointed in this company's product. We bought a Polaroid 40" TLA-04011C some four years ago for $800 - something. Worked great for four years then started fighting turning on (Would have to activate the power button two or more times), then eventually only the red standby light is on and refuses to turn on. Our Sony LCD widescreen has worked in the bedroom for many years without a single issue, love that TV and the picture quality. The Polaroid worked well enough except seems too cheaply built for the money involved.
If you can't get ten years out of your TV then you were sold junk. Tempted to go back to a Sony widescreen standard tube with a HDTV converter or built in HDTV tuner. Not going to spend more money on any Polaroid product, nor deal with crappy service. Probably will go with a Sony LCD. Not likely ever another Polaroid and would only recommend a Polaroid product to a very few people I greatly dislike, such as a TV infomercial salesman. If there is a lawyer out there dealing with this crappy company then please let us know.
My mother-in-law purchased this TV for my teenage daughter and gave it to her as an early Christmas gift. 2 days into using it the DVD player stopped working, then blue screen on the TV portion. DVD was stuck in the unit. Took it back to Target but they couldn't replace the DVD so she had to purchase another DVD. She purchased the exact same TV thinking it wouldn't happen it again. WRONG.
Now, 2 weeks after the purchase of the same TV model the same thing happened again... with another DVD stuck inside. Guess we'll be taking this one back too and will have to replace yet another DVD. Tried to contact Polaroid after the first TV died. Shocking but true not a peep back from them. Junk products and non-existent customer service. Stay away from this TV product.
I had the exact same problem. When I googled it I saw pages of complaints. I almost gave up because it seems that most think it's cheaper to replace the TV. NOT TRUE. When I called Polaroid they wanted me to purchase a $250 control box, install it myself, then send back the old one for $100 refund; no warranty, no guarantees. I continued my search and found a local repairman here in Georgia who fixed my TV for $120 with a 90 day warranty. He even agreed to look at it free of charge.
Call ** and ask for **. His service was excellent and the workmanship remarkable. The TV works better than when it was new. He found several things wrong but only charged me what he quoted. In the meantime, I am trying to find a way to start a class action lawsuit against Polaroid. A TV should last more than 2 years or it should say DISPOSABLE on the label.
I was watching my TV and suddenly smelled something burning. To my surprise my TV picture went out but the sound worked and then smoke started billowing out of my television. I bought the TV about 1 1/2 yrs ago. Luckily I was home when this happened or I wouldn't have a home. I called Polaroid and they said it is out of warranty and if I could turn on the TV so they can do a diagnostic check. Excuse me, but if you turn on the TV my house will burn down. So they offered my a chance to buy a refurbished television for a little less than what I purchased this one for at Wal-mart, but other than that nothing we can do.
The sad thing is that I have another one I bought about the same time period. I will have to unplug it so it does not burn my house down. This is ridiculous that a company can put out such a dangerous item with no care for people safety. They need to do a recall same as Toyota is doing. I won't advise anyone to purchase a Polaroid TV ever. I've had older model televisions that lasted longer than this. Class action suit I'm down for it.