Although it makes me feel a little better to know I am not the only one with the Polaroid problem, it seems to me that something should be done about it. I wonder if anyone on this board knows how to start a class action lawsuit. I bought my TV 2 years ago much like many of you and now it is worthless. This was a lot of money to me and I feel like they know it is a problem and just don't care. So if anyone has any suggestions, I'm in. The beauty of having these sites is maybe we can do something about it.
BOISE, IDAHO -- I purchased this TV in Sept of 2007 and it worked great at first, but 6 months later just completely quit working. I called the company and they sent a repairman out who changed out the board and told me if anything else went wrong to call the company immediately because she's been fixing many of them. Three months later the DVD quit working, but considering I could still get channels and I hooked up my old DVD player everything seemed to be fine. Six months after that I couldn't get any channels so I called the company, they told me too bad it was out of warranty, just 1 1/2 years after buying it.
I took it to an electronics repair place who told me it needed another new board and they advised me not to pay the $400 to have it fixed because most likely it would go out again because there is no cooling mechanism which causes the board to burn out.
JAKCSONVILLE, FLORIDA -- After 16 months the Polaroid TV that we purchased no longer works. This seems to be a common problem. To sum it up I can turn the TV on, but I don't get a picture or sound and once it is on I cannot turn it off without unplugging it.
After a lengthy conversation with Polaroid there is no option but to pay the $225 to have someone from Polaroid come and repair it.
I cannot get a local repair place to even look at it. I was told by more than one TV repair professional that Polaroid is what they call a throwaway TV. You are just throwing your money away. It is recommended that I not spend the repair money and apply it towards the purchase of a quality flat screen. Polaroid seems to be well aware of the issues with their TVs, but sticks firmly to their warranty. Very disappointing.
I purchased my TV 20 months ago, I went to turn it on. Nothing. I contacted Polaroid, they knew exactly what was wrong. Apparently it is a problem with this TV model. They did not bother to recall what they knew was a faulty part but waited to see how many would make it past their 1 year measly warranty before it going. I am a single mother of 3. This was a big purchase for us, nor can I afford another one. Thanks to Polaroid my three kids have no TV because they can't stand behind their product they knew was faulty.
JOHNSTOWN, PENNSYLVANIA -- We purchased a 15.4" Polaroid LCD TV in October 2007. We were happy to have a smaller screen in the area where we spend much time. Unhappily, the screen lost its picture in January 2009. I wrote the company and asked them if it was their policy to make a product that lasts less than 15 months. I received a response from a technician which was not acceptable so I asked for a supervisor. To the only credit I can give, I will say that the emails were quick but they said that they could repair it for $99+ shipping. I figured that would total between &150-$200. I paid $260. I decided it would be best to spend that much getting another (non-Polaroid) TV and declined the offer.
TOLEDO, OHIO -- We are in the same situation as a lot of people with this TV. On April 2007 we purchased a 37" TV at Circuit City. Just one day before the year warranty our TV stopped working, no picture but sound, also we could not turn the TV on or off we had to unplug it. After calling to customer service they were going to send the "brain" to us and call this 1-800 number and set up a service appointment. This should only of taken like 3-5 days, after the 5th day I phoned in again of course they could not find were the part was sent, so another 3-5 days.
So the part arrives which is a refurbished part, and replaced in May 2008. The current situation is we have the same problem 6 months later, I called customer service who took my information and said sorry it's out of warranty and wanted some crazy price to get a refurbished part. I explained to them that I don't have $250 every 6 months to put money into this TV. Needless to say after 1 1/2 years we are out of luck after paying $1000.00. Word of advice DON'T BUY POLAROID.
In April 2007, a purchase was made at Wal-Mart for a Polaroid 37" HD LCD Television FLM-373B. If I would have known this purchase was being made considering what I know now..... I would have returned it to Wal-Mart the same day. I normally research products through other avenues but my husband went out and purchased it. Keep in mind my family has 5+ television sets and not a one of them has gone out and we have two TV sets that are 20+ years old and are still working!!!!
October 13th, 2007 the TV was turned on and then within 10 seconds the picture went out and all we had was audio. I called Wal-Mart immediately to see if I could return the TV set given it was less than a year old and I was told to contact Polaroid because an extended warranty was not purchased. Within a few days I submitted a repair ticket through the Polaroid website. I received a response within 2 days saying that I would receive a part within 2-3 weeks and then within 2-3 days of receiving the part I would be contacted by a technician for a repair.
Unfortunately after numerous e-mails and numerous phone calls, the part was finally received in January 2008. It took almost 3 months for the part to get here. I was told the part was on back order. To make matters worse the technician has yet to contact us to schedule the appointment. I have called Polaroid twice and they keep telling me give it another week. I am concerned at this point even though it may eventually be fixed, that in another few months the TV will go out again and it will no longer be under warranty. I do not recommend purchasing this product.
In December 2006 we bought a 20" LCD Polaroid Television. In June the TV became defective. I had a lime green screen with lines and snow. I called the warranty service number and was told I would be contacted to set up a repair. It is now a month later and I have talked to 3 more people and been promised a call from the repair service 3 different times with 3 different time frames for the call, the last being 24-48 hours. When no call came I talked to a supervisor who finally admitted to me that he does not even work for Polaroid. He is employed by Accent Co. who handle all the customer service calls for Polaroid.
He told me that there is now a problem with parts for my TV and that my report is in the queue to be handled but he does not know when!!!! I asked him what he would do and said I was ready to contact Polaroid execs. He said that is what he would do. My advice don't buy Polaroid unless you get it somewhere with an extended warranty like Best Buy. We got ours at Wal-mart, enough said about that.
DEVON, PENNSYLVANIA -- I Bought a Polaroid LCD TV Model FLM-323B on July 5, 2006. Mailed in the registration card when purchased. It totally died 4 months later. The machine has a date of manufacture of April 2006 right on it. First I had to go BUY fuses and install them before they would even talk to me. Now because my receipt is faded (on thermal paper and not stored in controlled conditions) they will not honor the warranty. 900+ dollars for 4 months of service is really poor. Other websites show the same problem with Polaroid's quality and warranty service.
Beware. Unless you have money to throw out, the product won't last a year and no one will fix it for you under the warranty. I even offered to allow them to back the warranty up to April 2006 which would shorten my warranty period but get my TV fixed. No deal. They rely on thermal paper receipts fading. The rep at the warranty company said they had receipt issues all the time and I should try to get the store to give me a "new" receipt. I asked why I would bother to send in the registration if they wouldn't honor the warranty and he said the registration is a product registration not a warranty registration. STAY AWAY FROM POLAROID ELECTRONICS!!!!