I bought my television on Black Friday of 08. My husband and I noticed during the summer of 09 that it wouldn't come on. We found our receipt and called in, because it was under warranty we were able to ship it back. My husband and I shipped it to them in August of 09 and they fixed it and shipped it back in September of 09. We got home to find that FedEx had just left the TV on our front door. Thankfully no one took it, we set it up an plugged it in only to find it was still broke. We called them and shipped it back to be fixed yet again. It is now the end of February and we still do not have a TV.
We call once a week to find out what new lie they will tell us. First they said that they had to order the part, then they said they had to file a claim with FedEx because they broke the television when they delivered it. I am the consumer, I don't care whose fault it is, all I know is it wasn't my fault. I will never buy a Polaroid again. I have called their corporate office and they always tell me someone will call me back. I have even sent them an email through the Polaroid website and I still have heard nothing back. Has anyone else had this problem? If so please email me. Perhaps we need to start a lawsuit.
Last night I tried to turn on my TV and it would not turn on. So I went online to see if I could find a "FIX". What I found was hundreds of people having the same issues with the same TV manufacturer. So I have decided to pursue a "Class Action" lawsuit.
When I tried to contact them, I got a recorded message that they no longer support the LCD TVs, and referred me to a repair facility. If this were isolated to just me, or me and a few others, I might call it bad luck. BUT THAT'S JUST NOT THE CASE. I am proposing that we unite and be heard. Please contact me via email. I will continue to pursue this issue with a "class action law firm" but without your support nothing will happen. We have to stand together!
Although it makes me feel a little better to know I am not the only one with the Polaroid problem, it seems to me that something should be done about it. I wonder if anyone on this board knows how to start a class action lawsuit. I bought my TV 2 years ago much like many of you and now it is worthless. This was a lot of money to me and I feel like they know it is a problem and just don't care. So if anyone has any suggestions, I'm in. The beauty of having these sites is maybe we can do something about it.
BOISE, IDAHO -- I purchased this TV in Sept of 2007 and it worked great at first, but 6 months later just completely quit working. I called the company and they sent a repairman out who changed out the board and told me if anything else went wrong to call the company immediately because she's been fixing many of them. Three months later the DVD quit working, but considering I could still get channels and I hooked up my old DVD player everything seemed to be fine. Six months after that I couldn't get any channels so I called the company, they told me too bad it was out of warranty, just 1 1/2 years after buying it.
I took it to an electronics repair place who told me it needed another new board and they advised me not to pay the $400 to have it fixed because most likely it would go out again because there is no cooling mechanism which causes the board to burn out.
JAKCSONVILLE, FLORIDA -- After 16 months the Polaroid TV that we purchased no longer works. This seems to be a common problem. To sum it up I can turn the TV on, but I don't get a picture or sound and once it is on I cannot turn it off without unplugging it.
After a lengthy conversation with Polaroid there is no option but to pay the $225 to have someone from Polaroid come and repair it.
I cannot get a local repair place to even look at it. I was told by more than one TV repair professional that Polaroid is what they call a throwaway TV. You are just throwing your money away. It is recommended that I not spend the repair money and apply it towards the purchase of a quality flat screen. Polaroid seems to be well aware of the issues with their TVs, but sticks firmly to their warranty. Very disappointing.
I purchased my TV 20 months ago, I went to turn it on. Nothing. I contacted Polaroid, they knew exactly what was wrong. Apparently it is a problem with this TV model. They did not bother to recall what they knew was a faulty part but waited to see how many would make it past their 1 year measly warranty before it going. I am a single mother of 3. This was a big purchase for us, nor can I afford another one. Thanks to Polaroid my three kids have no TV because they can't stand behind their product they knew was faulty.
JOHNSTOWN, PENNSYLVANIA -- We purchased a 15.4" Polaroid LCD TV in October 2007. We were happy to have a smaller screen in the area where we spend much time. Unhappily, the screen lost its picture in January 2009. I wrote the company and asked them if it was their policy to make a product that lasts less than 15 months. I received a response from a technician which was not acceptable so I asked for a supervisor. To the only credit I can give, I will say that the emails were quick but they said that they could repair it for $99+ shipping. I figured that would total between &150-$200. I paid $260. I decided it would be best to spend that much getting another (non-Polaroid) TV and declined the offer.
TOLEDO, OHIO -- We are in the same situation as a lot of people with this TV. On April 2007 we purchased a 37" TV at Circuit City. Just one day before the year warranty our TV stopped working, no picture but sound, also we could not turn the TV on or off we had to unplug it. After calling to customer service they were going to send the "brain" to us and call this 1-800 number and set up a service appointment. This should only of taken like 3-5 days, after the 5th day I phoned in again of course they could not find were the part was sent, so another 3-5 days.
So the part arrives which is a refurbished part, and replaced in May 2008. The current situation is we have the same problem 6 months later, I called customer service who took my information and said sorry it's out of warranty and wanted some crazy price to get a refurbished part. I explained to them that I don't have $250 every 6 months to put money into this TV. Needless to say after 1 1/2 years we are out of luck after paying $1000.00. Word of advice DON'T BUY POLAROID.
CANTON, MISSISSIPPI -- I bought the Polaroid 37" LCD TV. The model number is FLM-373B. I bought this TV in March of 2007. Eighteen months ago I started having trouble with this TV. When I turn it on it makes a loud whining noise. When I try to watch a show in hi-def, the TV just goes crazy. There are lines and different colors, and it continues to make loud noise. I can't use the remote control to turn it off, and I can't turn it off manually.
I have to turn off the surge protector or unplug it. When I contacted Polaroid, the man said he was sorry that I enjoyed my TV for such a short time. Since the one year warranty was up, he offered to send me another TV for $300.00. I would have to send them my TV back to them at my expense. He said it would be expensive to repair my TV.
I can't see how he could tell me how much it would cost to repair my TV when they haven't even seen it. "I still have it!" The TV they will send me will only have a three month warranty. I refuse to send a TV that I paid almost a $1,000.00 for, and then pay another $300.00 For another Polaroid TV that may not be any good. For anyone planning to buy a television, please do not buy a Polaroid. Please, please don't.
QUANTICO, VIRGINIA -- I recommend the Polaroid LCD TVs. The one we just purchased was for our kids bedroom. The TV has a built in DVD which is great b/c that is less that the kids have to store in their room. I also recommend, if you buy one for a kids room, that you get one with a wall mount b/c that way they can't reach it and put finger prints on the screen or otherwise damage it. The built in DVD is good for the same reason, they can't reach it.
The picture on these TVs is superb. Also, the sound is a stereo surround sound speaker which is wonderful. All in all, this TV is great. We have zero complaints about it. One last thing, the remote control is pretty good for kids because it is easy to figure out. My child already knows how to operate it; that is how easy it is to understand. I highly recommend this product. It is a very good investment!