TOLEDO, OHIO -- We are in the same situation as a lot of people with this TV.
On April 2007 we purchased a 37" TV at Circuit City, just one day before the year warranty our TV stopped working, no picture but sound, also we could not turn the TV on or off we had to unplug it, after calling to customer service they were going to send the "brain" to us and call this 1-800 number and set up a service appointment, this should only of taken like 3-5 days, after the 5th day I phoned in again of course they could not find were the part was sent, so another 3-5 days. So the part arrives which is a refurbished part, and replaced in May 2008. The current situation is we have the same problem 6 months later, I called customer service who took my information and said sorry its out of warranty and wanted some crazy price to get a refurbished part, I explained to them that I don't have $250 every 6 months to put money into this TV.
Needless to say after 1 1/2 years we are out of luck after paying $1000.00 Word of advice DON"T BUY POLAROID".