NEVADA -- I purchased a 40" Polaroid TV in December 2006 from Circuit City. This Polaroid TV started to make buzzing sounds so loud that you couldn't hear the programs. After contacting Circuit City I found out that after you walk out the door they wash their hands of any problems. I contacted Polaroid in May 2007. Polaroid had sent me to 2 TV repair shops from May to September 2007. Neither shop could repair this TV for lack of parts from Polaroid. I had been on the phone with Polaroid every few weeks to try to get my TV fixed without any help.
Finally in October 2007 Polaroid told me to ship this TV back through FedEx and I would receive a refund within 30 days. I have been on the phone every few weeks and get a different story. They claim the TV was never received. I faxed them a copy of the receipt from FedEx, that was signed by a Polaroid person. Then they tell me "Oh yes we received everything." I still continue to wait after 7 months of being without a TV. It is now December 2007 and I just had to fax a copy of my receipt and the FedEx form. My next step will have to be the attorney general. This is no way to do business. I will never purchase a Polaroid product in the future.
MONCKS CORNER, SOUTH CAROLINA -- I bought TV Model FLM3232 in December of 2006. It quit working in May of 2007. Since it was under warranty, I contacted Polaroid and was told they would have a service facility contact me. The service facility told me Polaroid had back ordered the parts needed for repair. Several weeks passed and I contacted Polaroid again. They could not give me an approximate date the part would be available but the indication was, it could be a couple of months or more.
Since this model was evidently prone to defects, I requested a refund. I was instructed to return the TV and receipt to Polaroid. This was July. It is now late November and I still have not received a refund. Moreover, I also had to pay the shipping cost to return the TV. I have called Polaroid dozens of times, spent several hours on hold and then got the run around. This is the worst customer service I have ever seen or heard about.
After two years of use, our Polaroid portable DVD player stopped working. Apparently it can no longer receive a charge from the AC adapter. A local electronics repair shop indicated, and customer-service rep from Polaroid confirmed, that there are no parts available to fix the device--the only option is to exchange it for a new one, with Polaroid, for a cost of $95 (for a player priced at $120 new). In other words, no matter how minor the necessary repair, there's nothing we can do except pay most of the cost of a new one. Polaroid has lost one customer for life.
This TV stopped working after three months. Took forever to find customer service to get a return authorization number. The repair service told me that it would take three weeks to fix after they got it. I gave them a few extra days, then called. They told me that "the parts are not in yet" (old excuse) and it would take another month. Today was "another month", and I was told that it will take "another three weeks". YEAH RIGHT! I'm paying for three months of cable with no TV and I'm just TIRED of the lies and excuses! Why don't they just send me a replacement like any company that has customer service? Seems like this company is run from a tree fort!
BROOKLYN, NEW YORK -- I purchased two of Polaroid's PMP180 on Black Friday, seeing a display indicating they were only $13 each! Considered buying more. At the cashier, I learned it would be $13 after the $10 rebate. Fine. Got them home, realized only after opening up the plastic and reading through the guide that it won't work with the Mac. Also, didn't want to have to open up the second one to cut out the UPC to send in with rebate to get $10 back before giving as a gift. OK.
Then got out our old PC laptop, downloaded albums onto the MP3 player, only to learn that the "rechargeable battery" doesn't work or hold a charge, even after more than a day, if it is disconnected from the power source. The packaging asks consumers not to return item to the store but rather to call the customer service hotline, M-Th 9-5, but nobody answers, ever, and nobody returns messages. Or e-mails. I'm returning both items Saturday. If I had known, never would have bought them, and will not be buying Polaroid again, even though the customer service problem is with Southern Telecom.
If these reports are not a red alert not to buy this product then what would be? Guess we were more lucky than some but remain very disappointed in this company's product. We bought a Polaroid 40" TLA-04011C some four years ago for $800 - something. Worked great for four years then started fighting turning on (Would have to activate the power button two or more times), then eventually only the red standby light is on and refuses to turn on. Our Sony LCD widescreen has worked in the bedroom for many years without a single issue, love that TV and the picture quality. The Polaroid worked well enough except seems too cheaply built for the money involved.
If you can't get ten years out of your TV then you were sold junk. Tempted to go back to a Sony wide screen standard tube with a HDTV converter or built in HDTV tuner. Not going to spend more money on any Polaroid product, nor deal with crappy service. Probably will go with a Sony LCD. Not likely ever another Polaroid and would only recommend a Polaroid product to a very few people I greatly dislike, such as a TV infomercial salesman. If there is a lawyer out there dealing with this crappy company then please let us know.
I purchase a 32 inch Polaroid DVD TV from Wal-mart in Nov of 2007. After two months the DVD player stop working they sent me. Another two months after that the replacement stop working so I gave up calling them again. While watching TV in October 2010 a puff of smoke came out the top so I rushed to unplug it.
I immediately called Polaroid, obviously they knew exactly what was going on. They told me it would cost $222 for the part. I said no way that TV cost me $629 back in 2007, and now they are worth about 300 why can't they fix it or replace it. I went online and to any website and saw so many people with the same problem that I am having with Polaroid. I wonder how much it would cost to hire a lawyer to do something about Polaroid.
We bought a 32 inch Polaroid flat screen in Nov of '07 had to call Polaroid to have it fixed. March of '08 OK no one's perfect so the sent the part in the mail and told me to call a company. When the part got there they sent a man out who replaced what looked like the hole inside of the TV. Now it's Aug of 2010 and the damn thing went up in smoke. Lucky for me I bought the extended warranty and I'm sending the TV out to be fixed I hope but I see this thing falling apart again. I would rather get my money back and buy a new TV. Hope I'm wrong and the TV keeps working or that a class action lawsuit to give us hard working relief.
32 Inch Polaroid TV and DVD Combo Flat Screen sold at Wal-Mart is a very bad engineered product, the built in DVD player only worked correctly about three times, then after using the TV about two weeks it started making a funny noise after just turning it on, the noise was a winding sound coming from the built in DVD, and it will do this winding noise then stop and then start again for about five times before it stops. This will happen every time the TV is turned on and there is no DVD disk installed.
Also now the built in DVD will not work at all when trying to play a DVD disk, just makes the aforementioned noise each time the TV is turned on. The TV itself works as a TV very well, it's just the DVD that failed when the TV was less than a month old, and was told having it shipped back after being repaired, they would not guarantee something else might be broken in shipment. My personal option of this model of Polaroid TV is not worth the price.
COLUMBIA, SOUTH CAROLINA -- We bought a 42 inch flat screen TV with the built in DVD player and we have had a lot of problems with this TV. The DVD sometimes get stuck in the player and we purchased the 2 year contract and they sent us a big box to send to them to repair, but by the time the box got here the DVD was released from the TV. Now my warranty is over and the TV has a sound but no picture. I don't know what to do. I thought a TV should last more that 2 and a half years. We bought this from Wal-mart for 714 total.