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The Worst Service Ever From Polaroid
Posted by on
CHILTON, TEXAS -- After literally weeks of enduring a different answer and excuse and promise with each call to find out why my replacement TV hasn't arrived, I finally got so fed up with the obfuscations and buck passing I decided to do the only thing left to me. make my complaint public. Polaroid sent me a rebate check for $100.00. the cost of sending the broken TV back to them was $84.00. so I gained $16.00....but I am out the $297.00 I spent on the TV in the first place and I still don't have a TV and it's been almost two months! We have been told with each call the TV has been sent via fed ex and yet they mysteriously cannot find the tracking number...

I called Fed ex and they said they can track it by name and address and nothing with my name or address has been sent from Polaroid..So when I confronted Hemmhoroid, oopsie, (Polaroid)with this information, they magically discovered that a mistake had been made and it hadn't been sent after all... but not to worry, they were going to e-mail their shipping dept and it would go out the next day.... and I got this line of bull for the next 6 and 1/2 weeks straight...until tonight when the customer service rep said "Oh I see, your TV is actually on back order because we ran out of them." I drew to his wandering attention to the information supposedly entered on his own computer stating they had just received a huge load of brand new TVs and they were being sent out as fast as they could muster. over 6 weeks ago mine was supposedly shipped and it would arrive before the rebate check..the rebate check came...7-10 working days came and went (several times) still no TV..
As I sit here now..still no TV..I was polite for the first month of their twisted tongue truth telling, but not anymore. Polaroid Corporation has absolutely the most inept, dishonest, buck passing, weak, uninformed, misinformed, incapable, illogical and patronizing customer (dis)service I have ever had the ill-pleasure to attempt to do business with. If I were to give them a star rating on a 5 star basis, I would have to invent an addition to the rating that begins about 10 stars below the 1 rating.
I know, let it all out! quit holding it back!

Be smarter than I was and next time you have an opportunity or choice to buy a Poloroid product or run naked the wrong way up a busy freeway, Go for the freeway...It will be more satisfying and will definitely get you a quicker response.
LK
     
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thensider on 03/12/2008:
you should contact the Corporate office. 1-800-605-5364
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Polaroid LCD Television Customer Service
Posted by on
WALTHAM, MISSOURI -- In November of 2006 my father purchased a Polaroid LCD television, model TLA-04011C. On October 10, 2007 the television quit working. My father called the customer service number in your literature since the television was still under warranty. A technician was sent to his home on October 15, 2007. My father was informed that the television needed a new control box assembly and that it would have to be ordered from Polaroid, and that he would be sent back to install the part.

The part, number PCE909-KS0-GF37AXAH was sent on October 16th, and arrived at my father’s home on October 17th. My father called, as he had been instructed, to inform Polaroid that the part had arrived. He was told a technician would be there to install it within 24 to 48 hours from the next business day, which was the next day, October 18, 2007.

Expecting the technician to come no later than October, 19th, my father waited patiently until October 22nd before again calling the customer service number. He was told the same thing again. He waited until October 24th before calling again and receiving the same answer. Calls on October 25th, 26th, 29th, and 30th yielded the same message and result, specifically nothing. On October 31st he called again and became so frustrated with the customer service representative that he had a mild heart attack after hanging up.

At this point I became involved. I called the customer service number that same day and told them what had happened. The customer service representative was very polite and promised to bring the situation to the attention of his manager. Another call on November 1st, and a demand to speak to a manager, got me nowhere; despite assurances from the manager that the situation would now have corporate attention.

After one last call on November 2nd yielded no results, we returned the television to Wal-Mart, where it had been purchased. The Wal-Mart electronics manager also called Polaroid and got no results. He was informed that every time the customer called they were automatically moved tot the end of the queue for that day. We decided that either we were being lied to, or that Polaroid’s system was the most obtuse one that could possibly be devised. The Wal-Mart manager agreed to refund the purchase price at that time, and we bought a Sharp LCD television for only $150 dollars more. The picture is better, the remote easier to use, and it was much easier to set up. My father is thrilled with the new television.

I think Polaroid's customer service is appalling, and it is abhorrent that they delayed and deferred their service to the point that it caused an old man to have a heart attack. It is unconscionable that even after being informed their inaction had caused a heart attack that they still did nothing.
     
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moneybags on 11/07/2007:
Bad customer service? Yes The cause of a heart attack - doubtful. If bad service gave everyone a heart attack, most of us would be in the hospital or dead. Your dad was probably on the verge anyway. Most heart attacks are caused by heredity, eating the wrong things (fatty foods), years of not taking care of ourselves, lack of exercise, being on the verge and participating stressful activities, and poor blood pressure control.

Is he OK now? Did he have to have bypass surgery? Hope all is well.
bargod on 11/07/2007:
Boooo!! to Polaroid. Yay!! to Wal-mart. Hope dad is doing well.
WhineX on 11/07/2007:
Polaroid used to be a great American company. Since they went bankrupt years ago, it's just a licensed name that gets slapped on products made in China. Hope your dad is better...but you don't help your case by erroneously trying to blame his heart attack on poor service.
Jumpbackmac on 12/31/2007:
RE: Blank POLAROID TV. I feel your pain--I bought a Polaroid 46" LCD 5 months ago and it is also blank. Customer service claims to know it is a "control box" which they will ship (if it is in stock) as soon as I get the control box (how do they know it is a control box?--must be a common problem) which may be a few days or a few weeks, then I can call again to set up for a technician (another few days or few weeks) I think paying $1,500.00 for a TV with a "full one year warranty" and another 2 yr extended warranty (extra cost) would justify a new one if it dumps. I'm still using 2 remotes because Polaroid doesn't have a code for my TV that will work with DirecTV. Don't bother going to their website for help--it sucks. I certainly won't buy another Polaroid!!!.
Jumpbackmac on 01/18/2008:
Polaroid is the worst customer service I have ever experienced. However they are not as slick as Sears when it comes to confusing the caller by transferring to other centers. I fought with Polaroid for over three weeks trying to get a control box for my new, blank, crippled, won't come on 46"LCD. They had the wrong zip code on my address, delaying another several days. Next, I called the number for tech service and it was Sears. They promptly scheduled me for a repair in 3-4 weeks. After talking to 5 different people over 3 days I finally gave up.
I had a local TV repairman install the part and now the TV is good as new--great picture. Expect it to quit any day now.
CatherineFM on 02/10/2008:
Our Polaroid HD TV stopped working when my son plugged his computer into it (following the instructions in the manual.) It never worked again. We went through several weeks of non-answers first from customer service and then from the tech center (which didn't call for weeks after our "control box" arrived, then called to say they'd be calling within 48 hours to schedule an appointment, then didn't call again for two weeks) We got the assistant manager of the WalMart where we'd bought the TV involved. She called them on our behalf and when that, too, yielded no results, WalMart took back the TV. Reading through the uniformly nightmarish descriptions of the company's "customer service" on this and other boards shows that the company's practices verge on the criminal. This is not negligence; it is intentional. They are going to keep doing it as long as they can get away with it and won't stop until a class action lawsuit or a regulatory agency forces them to. DON'T BUY ANY POLAROID PRODUCTS, ever.
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StarStarStarStarStar
Polaroid TV Still Running Great
Posted on
Rating: 5/51
BINGHAMTON, NEW YORK -- Had this TV for over 5 years and its still running great. I know people who play thousands for Sony visio or other "high end" brands that don't last as long.. and the picture quality isn't nearly as good.. I have seen a lot of bad reviews for Polaroid TVs but I am more than happy.
     
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FoDaddy19 on 01/01/2014:
I'm glad to that your TV is working out for you, but many people and leading consumer review magazines seem to hold the opposite opinion.
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Polaroid 32 inch flat screen
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We bought a 32 inch Polaroid flat screen in Nov of o7 had to call Polaroid to have it fixed March of o8 OK no ones perfect so the sent the part in the mail and told me to call a company when the part got there they sent a man out who replaced what looked like the hole inside of the TV now its Aug of 2010 and the dam thing went up in smoke lucky for me I bought the extended warranty and aim sending the TV out to be fixed I hope but I see this thing falling apart again I would rather get my money back and buy a new TV hope I'm wrong and the TV keeps working or that a class action lawsuit to give us hard working relief
     
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Anonymous on 08/27/2010:
Polaroid TVs are not of good Quality better to get a name brand TV.
Venice09 on 08/27/2010:
Missing periods can make life (and reviews!) complicated.

I think the OP wants a new TV.
Anonymous on 08/27/2010:
Venice ++
Anonymous on 08/27/2010:
I'm starting to understand these cryptic posts. Scary. So, the guy had the tv repaired when it was 3 months old, then 3 years later, it broke again. Now he's sending it in for repair, again, and would appreciate a new tv instead. Good thing he purchased the extended warranty in this case--as long as it didn't cost too much. We have 2 Vizio flat screens. Neither has needed one repair in the 3-4 years we've had them.
Helpful on 08/27/2010:
Polaroid is what is referred to as a tier 3 television within the industry. They get their cheap price for a reason.

I won't argue the point that it was wise for you to pay for an extended service program on such a unit. I'm surprised that many places offer an extended at the rate of breakdown they can occur.
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32 Inch Polaroid TV And DVD Combo Flat Screen sold at Wal-Mart
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32 Inch Polaroid TV and DVD Combo Flat Screen sold at Wal-Mart is a very bad engineered product, the built in DVD player only worked correctly about three times, then after using the TV about two weeks it started making a funny noise after just turning it on, the noise was a winding sound coming from the built in DVD, and it will do this winding noise then stop and then start again for about five times before it stops. This will happen every time the TV is turned on and there is no DVD disk installed. Also now the built in DVD will not work at all when trying to play a DVD disk, just makes the aforementioned noise each time the TV is turned on. The TV itself works as a TV very well, its just the DVD that failed when the TV was less than a month old, and was told having it shipped back after being repaired, they would not guarantee something else might be broken in shipment. My personal option of this model of Polaroid TV is not worth the price.
     
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Problems with this TV
Posted by on
COLUMBIA, SOUTH CAROLINA -- We bought a 42 inch flat screen TV with the built in DVD player and we have had a lot of problems with this TV. The DVD some times get stuck in the player and we purchased the 2 year contract and they sent us a big box to send to them to repair, but by the time the box got here the DVD was released from the TV. Now my warranty is over and the TV has a sound but no picture I don't know what to do. I thought a TV should last more that 2 and a half years. We bought this from Walmart for 714 total..
     
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Should a 700.00 TV Last More Than 1 Year & 1 Month?
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We bought our Polaroid TV 1 year and 1 month ago and it has already gone out. Polaroid won't guarantee it because it is over 1 year old. All I asked of them was to repair it at a fair price, or replace it at a fair price, but was told there was nothing they could do, the warranty expired and basically I was just out a TV. It did go to a TV repair shop and we were told it would cost moire to repair it than it would to buy another one. I have taken all Polaroid products out of my house and will NEVER purchase anything their company makes. I would be glad to be in a suit against them, but do not know how to go about it......
     
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Flexanimous Fellow on 10/29/2009:
Well sorry to say but that's just the world of electronics. Things break...parts go bad. It sucks but if it's past the warranty then they're no longer obligated to service your equipment. Don't expect any other manufacturer to handle that scenario any differently.
Anonymous on 10/29/2009:
Best get rid of everything you own then. NO manufacturer is going to replace or repair something out of warranty for free. And your idea of reasonable price is not everyone's idea.

2 words: EXTENDED WARRANTY. What signs did the tv give a month before the warranty expired to let you know there may be a problem?
i_am_canadian on 10/30/2009:
I hear that extended warranties are often a bigger ripoff that the product itsself. I know such was the case with Bell Mobility.
jktshff1 on 10/30/2009:
iac, on the money, they are betting the thing won't break and the customer is. I would like to see what percentage of the extended warranties are actually used.
i_am_canadian on 10/30/2009:
Very few with Bell, they would find anyway possible way to claim the warranty was 'void' and force the customer to pay full price for a new phone.
jktshff1 on 10/30/2009:
That being said, one consumer advocate group recommends the extended warranties on digital tv's & cameras because of the expense to repair them. It's still a crap shoot.
i_am_canadian on 10/30/2009:
Digital cameras and television sets may be a little different because the manufacturer cannot generally blame the product failure on so-called 'liquid damage'.
Anonymous on 10/30/2009:
I always get the extended warranty every time I do a computer upgrade. Those things are not cheap to repair. I have never had to use one knock on wood, but it is there in case I do.

Most computer issues I fix myself by going to google and looking up the problem. More people should try this.
Frenchie on 10/30/2009:
Polaroid is a terrible TV and all who read on here, don't buy it. I know for I am involved with them.

As to extended warranties, most are a waste of money, just do your homework before you buy -- check the product out on line, don't listen to most sales people especially in big box stores, as they know nothing.-- or next to it.

On a lap top computer do buy the extended warranty as they are prone to have problems -- other products I would not.
jktshff1 on 10/30/2009:
I've had a small Polaroid in my office for @ 3yrs with no problems.
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How does this happen?
Posted by on
Wow, I read all of these reviews, about Polaroid t. v.s, and the first thing that comes to mind is, how does this happen in a country like the usa. where are all the watch dogs.
I too have been taken by Polaroid. got mine at Circuit City, as well. and to date it sits on top of my dresser. collecting dust. I had bought the combo. t. v and DVD player. well the DVD, and sound went. repair shop say's Polaroid does not respond. $100.00 and no repair's later, and here it sits. I did but a pair of external speakers that I hooked up through the headphone jack, so I can get volume. but it's original purpose of watching a movie in bed is just a dream!
if there is class action suit, sign me up!

     
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MSCANTBEWRONG on 09/24/2009:
I've never considered purchasing a t.v. made by Polaroid. Camera, film yes...t.v.'s no.
Hugh_Jorgen on 09/24/2009:
The Polaroid of old is gone - kaput. The name lives on and is rented to manufacturers to give credibility and a "brand name" to their products.

Ytropious on 09/24/2009:
I never even knew there were Polaroid TVs.... I mean I've never seen them. How odd.
MRM on 09/24/2009:
I, for one, have bought a 19" for the kitchen, and I, for one, the tv still works great for 2 years now.
bcd on 09/25/2009:
Polaroid support:

866-289-5168
info@polaroid.com
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Help Me, I Got A Polaroid !
Posted by on
I happened to notice that there are similar complaints regarding this TV. After approximately 18-20 months, the power comes on but NO picture. "Black out" on the screen.

Does anyone have any suggestion as to how I may resolve this issue?(Other than calling it quits and buying new.)email: turningtideinc@aol.com

I too made a call to the Polaroid Company. They actually attempted to sell me an extended warranty. After respectfully declining their offer I was told that may be I could buy a replacement part that may or may not work. Yup...You guessed it....Not much help!

So if you're shopping for a new TV. STAY CLEAR OF THE POLAROID NAME!
     
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Anonymous on 07/22/2009:
wigglytush, get your email of here!!.
BokiBean on 07/22/2009:
I have a feeling we're about to give the old tv repairmen a boost in business (judging by these kinds of complaints).
jktshff1 on 07/22/2009:
Is the TV hooked up to cable or satellite?
If not it it probably the antenna. I had the same problem with my office Polaroid. I got a blank screen and had the "box" hooked up to it for the recent changes. Replaced the old rabbit ears with an up to date antenna and problem solved.
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Sound defect on my 37 inch Polaroid Flat Screen TV
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DELBARTON, WEST VIRGINIA -- There is a buzzing high pitched sound on my 37 inch Polaroid flat screen TV but of course this happened after the warranty ran out. I have read where other people has had this same problem and I feel that it is a defect on the company's part and they should fix this problem. I reported this to the company and they apologized and was very nice but that did not help my TV at all!!

I am on a fixed income and it would be next to impossible for me to replace or repair this TV so Polaroid, come on do something for me concerning this TV as I have always had confidence in your products. Thank you.
     
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tnchuck100 on 04/13/2009:
Are you 1 day or 3 years out of warranty? Since you did not say I don't know how sympathetic I should be. Some companies will work with you within 30 days. IF you approach them carefully. Most are hard nosed about warranty expiration.
Frenchie on 04/14/2009:
First I must say Polaroid is not a very good TV -- there have been multiple problems with them, and for sure Polaroid is aware of the problems. Now to your problem and I don't know how long you had, however don't waste a lot of time talking on the phone with a person who will not be able to help you. Look up Polaroid and send a letter to the president of Polaroid, explaining everything as to the problem, be polite but to the point. At te bottom of the letter type: cc-Attorney General of ------- Consumer Protection/Fraud Division. Send the letter to Polarid registered return receipt requested and just regular mail to the Attorney General of your State. You might be surprised at the results Be sure and tell Polaroid you have read many websites of problems about their products.
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