Wow, I read all of these reviews, about Polaroid TVs, and the first thing that comes to mind is, how does this happen in a country like the USA? Where are all the watchdogs? I too have been taken by Polaroid. Got mine at Circuit City, as well. And to date it sits on top of my dresser, collecting dust. I had bought the combo TV and DVD player. Well the DVD, and sound went. Repair shop says Polaroid does not respond. $100.00 and no repairs later, and here it sits. I did but a pair of external speakers that I hooked up through the headphone jack, so I can get volume. But its original purpose of watching a movie in bed is just a dream! If there is class action suit, sign me up!
I happened to notice that there are similar complaints regarding this TV. After approximately 18-20 months, the power comes on but NO picture. "Black out" on the screen. Does anyone have any suggestion as to how I may resolve this issue? (Other than calling it quits and buying new.) I too made a call to the Polaroid Company. They actually attempted to sell me an extended warranty. After respectfully declining their offer I was told that may be I could buy a replacement part that may or may not work. Yup...You guessed it.... Not much help! So if you're shopping for a new TV STAY CLEAR OF THE POLAROID NAME!
DELBARTON, WEST VIRGINIA -- There is a buzzing high pitched sound on my 37 inch Polaroid flat screen TV but of course this happened after the warranty ran out. I have read where other people has had this same problem and I feel that it is a defect on the company's part and they should fix this problem. I reported this to the company and they apologized and was very nice but that did not help my TV at all!! I am on a fixed income and it would be next to impossible for me to replace or repair this TV so Polaroid, come on do something for me concerning this TV as I have always had confidence in your products. Thank you.
EAST ALTON, ILLINOIS -- Please read ALL the reviews below, and save yourself the problems it sounds like we've ALL had. I purchased my TLA-4011C in 2008 from the Local Wal-Mart, three days before the Superbowl (Feb 3, 2008) for my "Man Cave". Worked fine for just under a year.... it "died" on Feb 1, 2009. Yes, 1 day short of a year! I IMMEDIATELY tried to call Polaroid service, no one answered the phone, so I sent an email from their "support" website... and of course did not get a response.
My problem is similar to most... Turn the TV on, the red light turns blue, you get picture and sound, then BLINK, no picture, no sound, but the blue light stays on. Unplug, replug in and that fixes it for two more minutes. Did a little research, and found out these units have a capacitor issue (barely sufficient is how it was explained to me), and replacing the Capacitors would fix it. So, I replaced the capacitors that appeared to be the problem (swollen tops). Voila, TV works... until March. TV begins acting up again. I find a new power supply on-line, order it, install it ($160). Problem repeats itself. I'm just about done with this thing.
No More Polaroids for This Household!!! At least I have a nice reliable SHARP 15" LCD to watch down here. One of the most useful things I learned in my business degrees was that a satisfied customer will tell another person... but a DISSATISFIED customer will tell TEN. Well, I'm up to about 50 at this point.
CONWAY, ARKANSAS -- I want to let all consumers know that any Polaroid TV is not worth the money you pay for it. We bought a big screen HDTV in mid 2007, and four months later it went on the blink. After several weeks, and many phone calls, we finally got a repairman out. He changed the part on the TV that need to be replaced, and told us that usually Polaroids lasted about 8 months before they went out, he was surprised that ours only lasted 4 months. He said they just recycle the parts and reuse them for the next person. Also, he had to make a return trip the next day, because he didn't do the job right the first time.
Then the DVD player went kaput, we just used our old TV for the DVD player, THEN the TV went out AGAIN. After several e-mails back and forth to the company, they told me it would cost $100 to replace the DVD player. In the final e-mail this is what they had to say: "Again I apologize for the issue however your unit was repaired over a year ago and you are currently 5 months beyond the warranty period. Service will not be provided to you for free. We have out of warranty options available for your situation. You will need to call the support center at 866-289-5168 to have your TV fully diagnosed. They will then go over what options we have available for you."
I also bought a Polaroid digital camera, which only lasted about 8 months before going kaput. Believe me, I will NEVER buy Polaroid products again, and I hope that whoever is planning on buying a new TV reads this and takes heed, you can save yourself around $800.
MCHENRY, ILLINOIS -- Polaroid is in bankruptcy because they make incredibly bad products sell them to unsuspecting consumers and run off with your money. If an $800 television set lasts a year then you were lucky. Most will go out sooner! Read reviews on this brand and you will find nothing but pissed off consumers. You cannot even send an email from the website all you can contact are idiots over the phone who are no help at all! If you like to throw money away then buy one but if you work hard for every penny like I do then please buy anything but Polaroid!
ROCHESTER, MINNESOTA -- I have had this problem for a while but just thought to look into it now. That's when I noticed this was a huge problem I called the company once more. After I told them of this being a problem with most of these products and they still wanted to scam me into spending another $300.00. So we hung up went online to the BBB and filed a complaint. There is strength in numbers and I would appreciate all the support I can get with this!!! Hopefully there will be something done about this. I just pulled this off of their website and think it is false advertisement:
"Fun, easy-to-use, and family-friendly, Polaroid products help you create memories you can share instantly, no matter where you are. Globally recognized as a trusted brand for over 70 years, Polaroid is best known for pioneering instant photography. Today, Polaroid has reinvented instant photography with its innovative line of Polaroid pogo digital products. In addition, Polaroid is a trusted brand for LCD TVs, digital cameras, digital photo frames, and more, strengthening its global position as a leading consumer electronics company."
FLORIDA -- My husband and I bought a Polaroid 19" LCD TV at Wal-mart; it was a 2nd TV in the house and we didn't use it that often. Approximately 9 months after purchase the TV made a horrible whining sound and the picture went "crazy"; Polaroid exchanged the TV for another and we were optimistic that the 2nd TV would work; it didn't do anything, no signal. The company sent us another remote suggesting this was the problem; it wasn't. The TV still does not work.
Now they want us to send the TV back again and they will send us another; that will be THREE TELEVISIONS IN LESS THAN A YEAR. I requested a refund and they have refused to do this. It is shocking that the company of the stature of Polaroid would not stand by their product and provide a customer refund. I will never ever ever ever buy another Polaroid product.
BILOXI, MISSISSIPPI -- I actually have a 37" Polaroid flat screen HDTV. I have lost my receipt but it sounds like it would not matter anyway, because I would not want to put out the cost that most of you have already done. To start with, when my husband got the TV home and turned it on the picture looked great and then we turned volume up, "OMG", he thought the cat was being stepped on. We have never heard such poor sound quality.
We decided we would just live with it, but after a year we wish it still sounded that bad, it went from poor sound to a high pitched squall, similar to shoving a nail in one ear and pulling it out the other. You cannot turn the TV off because the channels will not come back for an hour or so, We thought it was just our luck but it seems like it is everybody that owns one. We will live with this TV until we can afford to buy another TV.
Can you guess what brand it will NOT be? Out of all the complaints we read surely there is a lawyer or someone who is related to Ralph Nader to start a class action suit. Polaroid should not be able to get away with screwing the consumers.
OK. Sooo... I work for Polaroid customer service and just to give you all a piece of information.. We stand behind every single one of our products for one whole year. It was at your discretion whether or not to purchase the extended warranty. THEREFORE you screwed yourself because the lifetime on LCD TVs is not very long. At Polaroid we sell millions of TVs and only have a 5% failure rate.
And you will only see the bad stuff on here, people never write about how good we are. So BTW, next time you spend that much money on ANY kind of electronic device, make sure you buy the extended warranty with it, its a investment that you want to protect.