OK. Sooo... I work for Polaroid customer service and just to give you all a piece of information.. We stand behind every single one of our products for one whole year. It was at your discretion whether or not to purchase the extended warranty. THEREFORE you screwed yourself because the lifetime on LCD TVs is not very long. At Polaroid we sell millions of TVs and only have a 5% failure rate.
And you will only see the bad stuff on here, people never write about how good we are. So BTW, next time you spend that much money on ANY kind of electronic device, make sure you buy the extended warranty with it, its a investment that you want to protect.
I purchased a 37" HD Flat Screen TV from the local Walmart. I had the local cable company hook up HD cable. Everything was fine until about 14 months later. The sound when I turned the TV on was horrible so I would turn the TV down low and turn on my surround sound. Then about 3-4 months later when I turned the TV on it had lines from top to bottom. I took it to a repair shop only to be told that they could not fix it because Polaroid would not release the repair parts for this product.
I called Polaroid and found that to repair it I had to spend another $510.00 to send it to them. Since then I purchased another brand of TV. My son now uses the Polaroid to play Xbox on and has to warm TV up for 30 minutes prior to playing. I will never go for the bargain, I will stick to the known.
CHICO, CALIFORNIA -- I bought this TV new. It will not turn on and off properly, often you have to unplug it to turn it off. I phoned Polaroid, no help. Finally I had TV repair out since it would not turn on. Many report this same problem; I see a class action suit in Polaroid's future! $219.00 to fix it. Now I get a blank screen, no picture. This TV is not made well, do not buy a Polaroid model FLM3232. I am getting a new TV, this one cost $900 and its over $200 to fix it so it's not worth the hassle waiting for repair and paying the high bills for same. I'll never by Polaroid again!
NEW PORT RICHEY, FLORIDA -- Purchased this 37" HDTV in December 2006. It's connected to DirecTV satellite with a HDTV box. About 3 months ago started having problems with it screeching when it was turned on. When I called Polaroid, I was told I could get a replacement for $300 since the TV was out of warranty, but I would have to send my TV to California (paying shipping, of course).
Well, this TV is only 18 months old. Since then, when the set is set for high def reception on the satellite box, the set goes haywire, (the picture goes out and all you get is vertical lines and loud noises). I had DirecTV out on July 26th to check the satellite box, it's okay, the problem is in the set.
I called Polaroid again, now they want $350 for a replacement and still have to send the set to California at my expense, or I can order the part (they know what it needs, they gave me the part number). The part cost $478 plus $65 deposit. Then I have to get someone to install the part (more money). I would get the $65 back when I returned the defective part. And they couldn't/wouldn't give me the name of anyone in this area that works on their TV's.
So now I'm watching this TV without the high def that I bought the set for and still have problems with the screeching! It sounds to me like they must have had this problem come up before. Anybody out there having this problem? Is there any help? Am I destined to resorting to buying a DIFFERENT BRAND to enjoy TV again?
MEMPHIS, TENNESSEE -- I was given $1000 by my parents to buy a new TV for Christmas in 2006. We added a little to it and bought a 37" Polaroid HDTV. Exactly 14 months later it was no longer working. Yes, the same story - a bad control box. Polaroid sent me another one (it was used - I assume re-built), had it installed and it still didn't work. Polaroid kept saying this was an isolated problem considering how many TV's Polaroid sold.
According to ALL the websites, I think that's simply untrue. They clearly have an issue with the control box on their TV's and particularly this model. Why don't they do the right thing and correct THEIR problem at THEIR expense. Bad company, bad business, and they deserve bad things to happen.
I purchased this in Feb of 07. I did purchase the extended two-year warranty - had to use it once after the TV was just short of a year old and yesterday the piece of crap went out again. The volume was going up and down on its own - blue screen. We shut it off and it turned itself back on and now there is just a black screen. And the warranty is up! I truly expected this TV to last longer than 3.5 years. Fooled once - not again!
Why oh why is Polaroid crap? TV breaks and then gets repaired just to do the same thing very next after repair, so spent $1,000 on TV and $200 on repair and still no work. Please help. We bought Polaroid not knowing how crappy they are. Please do not buy anything with the diamond shape logo or if you do please contact lawyer for your protection. Thank you, your friend guy who hates Polaroid.
I knew I should not have bought a Polaroid, because I knew you get what you paid for. I knew Polaroid was junk, but bought it anyway, because I was cheap and it was on sale for good price. Had it a year and the built in DVD player went bad, will not read the DVDs. Should have spent an extra 100.00 Dollars and bought a good one. I guess I learned my lesson.
MINNETONKA -- We purchased a portable DVD in May 2009 and the item only worked for about one month then it tore up. We shipped it back and was told repeatedly within three weeks they were sending another. Today I have not received and I have called everyone in their company. They are all in meetings.