CAPITOL HEIGHTS, MARYLAND -- It's been my third time doing surveys for Popeye's within the two-day rule after dine-in. Unfortunately, Popeye's NEVER sent the promo code for the free chicken. Are they doing these to get a FREE survey? That's a cheap shot! I will never do their fraudulent surveys again.
HOUSTON, KATY, TEXAS -- First, I want to say I truly love Popeye's Louisiana Kitchen, always have. However, the one at 1420 Barker Cypress Rd in Houston, Tx is in need of an "Undercover Boss" intervention! I have only lived in Houston for a month and have visited this store twice and both visits have left me extremely disappointed.
On our first visit we order a 12 piece meal which comes with two large sides and six biscuits. Since my husband doesn't eat thighs, I always order breasts and pay the up charge, the first quote was $10.00! I asked her "are you sure, for 3 additional breasts" - she comes back with "oh, I mean $6, is that too much?" Are they guessing at how much a chicken breast costs?
I pretty sure they are about $1.79. Maybe they have increased or maybe they set their own prices, but this was ridiculous that they didn't have a clue. We arrived at 6:30 and the store closes at 11:00 p.m. We like our chicken spicy - they also were short on spicy chicken, didn't offer to drop any fresh chicken, just asked us to take mild or 'other' pieces instead. Finally, we get home and unpack the bag, no side dishes - just chicken, biscuits, and the additional shrimp craver I ordered. So, no quality check either?
On our second visit I again ordered a 12 piece meal. I made my same request for an additional shrimp craver, to substitute the three thighs for three breasts and pay the difference and 4 apple pies. While the window attendant did his best to remain courteous, there were several issues.
First, they only had three breasts - three comes in the meal, he asked if we would accept the thighs - we had already asked to change. I told him to just give us additional legs and wings. What he failed to tell us was they only had three breasts. When we got home, this time we had our correct sides, but no shrimp craver and almost no fries - one of the workers brought the fries to the window as he was handing us the bag. So, I was charged for the additional chicken breasts, but did not receive them and my order was not re-rung. So I was charged more for food not received.
Again, we arrived at the store at 7:00 p.m. and the store doesn't close until 11:00 p.m. and yet they were again short on chicken. No offer to 'wait' if a batch was being cooked and still no 'quality check' to ensure the order is complete before it is taken to the window. There were two different managers each time we have gone. I hope they get it together.
DENVER, COLORADO -- This was the last straw with this store, I am used to getting bad service and horrible food sometimes but this visit was the worst. After paying over 30.00 on my order when we got home over 20 minutes later we were short our strips. I failed to mention when we ordered the store was out of legs but they were not busy??? When I returned to get the strips they didn't give us but charged us for the Manager grilled me like I was trying to steal five stupid little strips from her. Keep in mind I PAID for these ok, she snatched my receipt, placed in her pocket and proceeded to throw some strips in a box and launch them at me!!!
When I asked for my receipt back she threw it on the counter. So as I walked out I told her I am sorry she doesn't like her job. She yelled, "Have a nice day sir," and called me a "Smart Ass"!!! This is the kind of service we get from a new store in our neighborhood, I forgot to mention as I was to receive my forgotten items she was arguing with another customer about a small half of wing he was served. Arguing with another customer about his complaint, now I am far from a racist and I fought for this country by way of the US Army, and I noticed that this kind of attitude is only given to ** customers. Hispanic customer are given preferential treatment.
MONTGOMERY, TEXAS -- I was sitting in the lobby of this Popeye's restaurant, at 14631 Highway 105 West in Montgomery, Texas, with my family eating our dinner. My fries were old, and I told one of the workers who was running around busting her butt for everyone. She was wearing the only green shirt there, so I'll refer to her as Green Shirt, and she had a head set thing on and was helping the people at the drive through, while helping her coworker at the front, and I caught her attention and told her my fries were old and asked for fresh ones.
She never dropped her smile the entire time, and without missing a beat she said, "Of course, I'll go drop fresh ones for you now and bring them out when they're done." She personally went to where the fryers were, put the fries in herself, and went about doing other things that needed to be done. When my fries were ready, she brought them out with a smile, and I thanked her.
Well, five minutes later, an elder man comes in and was trying to order, but you could tell the girl on front counter was having a hard time with putting what he wanted into a button on her register. The elder man started getting angry, raised his voice, which caught all the Popeye's employees, and my family's, attention. The other employees were obviously really busy working the drive through, but here comes Green Shirt to the rescue! She had her wonderful smile on, asked the gentleman exactly what he wanted, took all his berating and his foul language that he was directing at the girl that had been working the register, as she stood next to Green Shirt.
Ms. Green Shirt apologized, sympathized with him, even though he was talking about how the young (her) generation is going nowhere in life, she kept her smile, put his order on cash register, packaged every thing he ordered, and had it all bagged up before he could even get his change. He continued to talk negative to her, and all she did was smile and was nothing but respectful and understanding. She even gave him a free apple pie for his "troubles" and wished him back to visit that Popeye's once again.
As soon as he left, she ran back over to her coworkers at the drive through, and started boxing their chicken, boxing biscuits, and making sides. She is incredible! She not only did her job, she did everyone else's as well. She is an incredible worker, and a great person in general.
Right after the elder man left, my family and I were cleaning our mess and I went up to her to compliment her. She only smiled and said she didn't deserve it, that no matter what her main goal is to keep the customer happy, and boy, she excels at it! We will be returning to this Popeye's store, mainly because of Ms. Green Shirt's amazing-ness. Oh, I did ask her name, and her name is: **. If you go to this Popeye's and Ms. **, a.k.a Green Shirt, is working, you will not have a bad experience EVER!!!
COCKEYSVILLE, BALTIMORE, MARYLAND -- I went to Popeye's (4360) on May 25, 4:28 pm. I spoke in Spanish with a Latin crew member who attended me. When I asked for chicken thighs for two persons, to go, he recommended me the 7 pieces plate and I accepted. When I arrived home discovered the name of the plate: 7pc mixed. It included one breast, 2 thighs and 3 mini-wings. Does Popeye's respects the customers...? I think it doesn't, definitely.
CALUMET CITY, ILLINOIS -- The Popeye's Chicken on 4 W. Sibley Blvd, Calumet City, Illinois is the closest one to me. Every single time I go there they are always rude! So dirty! And even answer back to customers. For example, one day my brother and I went - we ordered take out. A customer before us saw that they put fresh biscuits out. He asked the employee if he can get the fresh ones. She said yes.
And the manager heard and in front of the customer she told the employee "You are not to give him the fresh ones until the other ones are all gone!" The customer heard of course and said "It's not her fault, I was the one to ask for them." The manager rudely turns around and says "I wasn't speaking to you." My jaw dropped! I felt a little intimidated didn't even want to ask for hot sauce.
Another time I went and had ordered a 14 piece meal and 2 orders of strips (the meals) the employee asked "mild or spicy." I said "spicy" then she said "What two sides?" I specified my sides then. So she asked again "mild or spicy?" so I repeated "spicy." She gave me my total and I asked her if she run the strips? She said "yes." I said "Okay well did I tell you I wanted the strips mild?" She rolled her eyes and said in a rude high tone, "That's why I asked you! Mild or spicy?" I got mad too and said "I thought you were asking me about the 14 piece meal preference!" so she went back and fixed it.
I've had more experiences. But this is all I'll put now. But that place is very "ghetto" - there's always a bunch of their friends there just relaxing and being loud. I've never seen the workers wash their hands before returning to work. And always have an attitude with somebody. Even the way they dress. With their pants under their booty. And always playing around in flirtatious ways.. So non-pro. I like the taste of that chicken over other places. But the service is horrible!!
JENA, LOUISIANA -- Particularly if you travel with your family pet stay away from Popeye's. They deny you a cup of ice water, a cup of ice, and if you ask for a bowl that they have tons of so you can give your pet bottled water that you have to buy, you have to pay for the bowl to the tune of the cost of a side, $3.20+. I would have happily paid a reasonable price for a cup of water for my dog, but the cost was $4.20+ for bowl and water.
[Fair disclosure: The $3.20 was returned to me when I looked at the receipt. The empty bowl was listed as "Mashed potatoes and gravy." I requested the manager change the receipt to accurately show that the $3+ was for the cost of a bowl and not a side.] And certainly do not order the tea by the gallon for a group as I tried to do for my group. They won't include the cups to serve it in, much less the ice so the drink is true to its name: iced tea.
That was my experience in the Popeye's in Jena, Louisiana. But if the company allows that kind of meanness of service at one place, you don't know where else you might experience the same. So only go to Popeye's if you do not want a cup, ice, a means of giving a drink to your pet, or considerate service. Even after I finished placing my order and adjusting my order to their "rules," the server was abrupt and rude toward me. The total cost for feeding 6 people for what should have been an inexpensive meal was $49.00, $8.00 per person.
Shame that the company cannot even maintain decent service in the state in which it was created. For sure this native of Louisiana will not go there again. The business gives the state a bad name in areas in which we are supposed to excel: hospitality and food.
MISSOURI CITY, TEXAS -- 9/11/2012 at around 3:35 pm, here in Missouri City, Texas, Store is located in 4850 Hwy 6 South, near Fort Bend Toll Road. I was at the drive through, ordering for the chicken Tuesday Special. The female sales representative took my order but she was not paying attention. And then she asked me again for my order three times and again I said "Four orders of Tuesday Mild Chicken." She replied to me with a yelling/screaming manner and then right before she end my order, she said "and get out of my way!"
When I reached the window to pay, I asked the black female cashier who was helping me in the drive through, she said, "I'm so sorry, I had a rough day, but I was not helping you." Then I asked to see her manager because I believed it was not right for treating me this way. As the female manager was approaching the window, her name is **, she started telling me that they were talking (referring to her two female staff) when in fact this manager came from the front store taking orders, while her two female staff were at the back of the store. I said "Stop, before you say something LISTEN first."
I started telling her what exactly happen at the drive through, while the other two female staff were arguing about the incident. I said "Somebody made me angry right now," and they refused to tell me who was helping me at the drive through." I told the manager to re-educate her staff regarding good customer service.
This is not the first time that happen to me, it happened also before. Most of the staff at this store location has a terrible customer service/very bad manners/ghetto behaviors. Who knows if they are handling our food clean and safe. l live very near to this store location and from now on I will take our business somewhere else where there is happy people and good manners and good customer service.