HOUSTON, KATY, TEXAS -- First, I want to say I truly love Popeye's Louisiana Kitchen, always have. However, the one at 1420 Barker Cypress Rd in Houston, Tx is in need of an "Undercover Boss" intervention! I have only lived in Houston for a month and have visited this store twice and both visits have left me extremely disappointed.
On our first visit we order a 12 piece meal which comes with two large sides and six biscuits. Since my husband doesn't eat thighs, I always order breasts and pay the up charge, the first quote was $10.00! I asked her "are you sure, for 3 additional breasts" - she comes back with "oh, I mean $6, is that too much?" Are they guessing at how much a chicken breast costs?
I pretty sure they are about $1.79. Maybe they have increased or maybe they set their own prices, but this was ridiculous that they didn't have a clue. We arrived at 6:30 and the store closes at 11:00 p.m. We like our chicken spicy - they also were short on spicy chicken, didn't offer to drop any fresh chicken, just asked us to take mild or 'other' pieces instead. Finally, we get home and unpack the bag, no side dishes - just chicken, biscuits, and the additional shrimp craver I ordered. So, no quality check either?
On our second visit I again ordered a 12 piece meal. I made my same request for an additional shrimp craver, to substitute the three thighs for three breasts and pay the difference and 4 apple pies. While the window attendant did his best to remain courteous, there were several issues.
First, they only had three breasts - three comes in the meal, he asked if we would accept the thighs - we had already asked to change. I told him to just give us additional legs and wings. What he failed to tell us was they only had three breasts. When we got home, this time we had our correct sides, but no shrimp craver and almost no fries - one of the workers brought the fries to the window as he was handing us the bag. So, I was charged for the additional chicken breasts, but did not receive them and my order was not re-rung. So I was charged more for food not received.
Again, we arrived at the store at 7:00 p.m. and the store doesn't close until 11:00 p.m. and yet they were again short on chicken. No offer to 'wait' if a batch was being cooked and still no 'quality check' to ensure the order is complete before it is taken to the window. There were two different managers each time we have gone. I hope they get it together.
COCKEYSVILLE, BALTIMORE, MARYLAND -- I went to Popeye's (4360) on May 25, 4:28 pm. I spoke in Spanish with a Latin crew member who attended me. When I asked for chicken thighs for two persons, to go, he recommended me the 7 pieces plate and I accepted. When I arrived home discovered the name of the plate: 7pc mixed. It included one breast, 2 thighs and 3 mini-wings. Does Popeye's respects the customers...? I think it doesn't, definitely.
MONTGOMERY, TEXAS -- I was sitting in the lobby of this Popeye's restaurant, at 14631 Highway 105 West in Montgomery, Texas, with my family eating our dinner. My fries were old, and I told one of the workers who was running around busting her butt for everyone. She was wearing the only green shirt there, so I'll refer to her as Green Shirt, and she had a head set thing on and was helping the people at the drive through, while helping her coworker at the front, and I caught her attention and told her my fries were old and asked for fresh ones.
She never dropped her smile the entire time, and without missing a beat she said, "Of course, I'll go drop fresh ones for you now and bring them out when they're done." She personally went to where the fryers were, put the fries in herself, and went about doing other things that needed to be done. When my fries were ready, she brought them out with a smile, and I thanked her.
Well, five minutes later, an elder man comes in and was trying to order, but you could tell the girl on front counter was having a hard time with putting what he wanted into a button on her register. The elder man started getting angry, raised his voice, which caught all the Popeye's employees, and my family's, attention. The other employees were obviously really busy working the drive through, but here comes Green Shirt to the rescue! She had her wonderful smile on, asked the gentleman exactly what he wanted, took all his berating and his foul language that he was directing at the girl that had been working the register, as she stood next to Green Shirt.
Ms. Green Shirt apologized, sympathized with him, even though he was talking about how the young (her) generation is going nowhere in life, she kept her smile, put his order on cash register, packaged every thing he ordered, and had it all bagged up before he could even get his change. He continued to talk negative to her, and all she did was smile and was nothing but respectful and understanding. She even gave him a free apple pie for his "troubles" and wished him back to visit that Popeye's once again.
As soon as he left, she ran back over to her coworkers at the drive through, and started boxing their chicken, boxing biscuits, and making sides. She is incredible! She not only did her job, she did everyone else's as well. She is an incredible worker, and a great person in general.
Right after the elder man left, my family and I were cleaning our mess and I went up to her to compliment her. She only smiled and said she didn't deserve it, that no matter what her main goal is to keep the customer happy, and boy, she excels at it! We will be returning to this Popeye's store, mainly because of Ms. Green Shirt's amazing-ness. Oh, I did ask her name, and her name is: **. If you go to this Popeye's and Ms. **, a.k.a Green Shirt, is working, you will not have a bad experience EVER!!!
JENA, LOUISIANA -- Particularly if you travel with your family pet stay away from Popeye's. They deny you a cup of ice water, a cup of ice, and if you ask for a bowl that they have tons of so you can give your pet bottled water that you have to buy, you have to pay for the bowl to the tune of the cost of a side, $3.20+. I would have happily paid a reasonable price for a cup of water for my dog, but the cost was $4.20+ for bowl and water.
[Fair disclosure: The $3.20 was returned to me when I looked at the receipt. The empty bowl was listed as "Mashed potatoes and gravy." I requested the manager change the receipt to accurately show that the $3+ was for the cost of a bowl and not a side.] And certainly do not order the tea by the gallon for a group as I tried to do for my group. They won't include the cups to serve it in, much less the ice so the drink is true to its name: iced tea.
That was my experience in the Popeye's in Jena, Louisiana. But if the company allows that kind of meanness of service at one place, you don't know where else you might experience the same. So only go to Popeye's if you do not want a cup, ice, a means of giving a drink to your pet, or considerate service. Even after I finished placing my order and adjusting my order to their "rules," the server was abrupt and rude toward me. The total cost for feeding 6 people for what should have been an inexpensive meal was $49.00, $8.00 per person.
Shame that the company cannot even maintain decent service in the state in which it was created. For sure this native of Louisiana will not go there again. The business gives the state a bad name in areas in which we are supposed to excel: hospitality and food.
MISSOURI CITY, TEXAS -- This review is for the Missouri City Store located at 4850 Highway 6 S. near the Fort Bend Toll Road. At the drive through at 4:30 Saturday afternoon, I ordered 8 pieces of dark meat, mild. The cashier said that they didn't have 8 pieces of mild. I had to play 20 questions to finally learn that they did in fact have 6 pieces of mild, so I then said that 2 pieces of spicy would be fine, as long as they were dark. The cashier said no problem, but when I got to the window it looked like the four or five employees were trying to "hustle up" something. I even asked the cashier how long it would be for another batch to come out of the fryer. I offered to wait.
She hollered "how long", but never got a response. I paid for my box of chicken and drove away. I did stop a few yards from the store, opened the box, and saw 4 drumsticks, and four other pieces that I assumed were thighs. It's hard to tell with batter coating the pieces. At home, we found that two of the pieces were dried out inedible white pieces. I assume that they segregate dark from white, and that they are trained to tell one type from another. They switched product just to move chicken, knowing that they didn't have enough to properly fill my order.
I won't go back there again. Popeye's has a good product -- I like it better than Churches and KFC. Management needs to focus on improving the quality of customer service and on keeping product available, especially during peak hours.
ARLINGTON, TEXAS -- I love Popeye's chicken but the Popeye's at the store at Green Oaks and Cooper needs help. I went to the store late in the evening. I asked if the chicken was fresh and they assured that it was. When I received the chicken it didn't look fresh and I asked for some more, which I received. When I came home with the chicken it was still hard as a rock and I realized that the staff lied about it being fresh. This has happened on more than one occasion and from now on I will take my services to Church's Chicken. Thanks for nothing Popeye's!!!
LANSING, MICHIGAN -- Ordered a crawfish tackle box and a 2 piece and a biscuit. Was told there would be a 3 minute wait on the crawfish so I pulled ahead, that was at 12:10. Then at 12:18 a lady came and told me that now I am waiting on the chicken, I asked if they could not figure out I had chicken on my order also?? I told her I just wanted my money back. At 12:23 I went inside to get my money back!! I am diabetic and NEVER got lunch that day!!!
I contacted Popeye's corporate office right then from the parking lot and was told someone would get back to me. Called on 11-1-13 and was told too early for them to review my complaint. Called on 11-13-13 and was told "she will have someone contact me ASAP." On 11-19-13 I called again and was told the same thing?? Does Popeye's have so many complaints that they can't get back to people in 3 weeks???
SPRINGDALE, ARKANSAS -- A couple of months ago I went to pick up an order for some people I work with. The order had already been called in because it was large and pick up was at noon. When I went to get the order I found a single line wrapped back and forth around the inside and people backed up to the door. I walked up to the side of the one register that was being used (there were two) and in between orders told her I was there to pick up a call in order. She looked at me and said I would have to get in line. I was shocked. I told her I had a call in but she said I could not cut in line.
I turned and looked back at the line again and by this time it was nearly out the door. I got in line and it was 25 minutes later before I got back to the register to pick up the order that was called in. I was furious. After I paid I asked to see the manager. They acted as if it inconvenienced them. He finally came out. I began to politely tell him what had just happened and he said there was nothing he could do. He could not let me cut in line. I asked about the other register and he said it did not work. I asked why someone did not tell them when they called the order in they would still have to wait in line to get it?
He did not offer an apology or anything and then went on his way. I was shocked at the response of someone who is supposed to be a "manager." I went back to work with the food and requested they never order from there again because I will never go back. Just yesterday I decided to give them another chance. I was just getting food for me and was going through the drive through and it was 2:30 pm. After the lunch crowd right how bad could that be? There were two cars out front and one in front of me in the drive through.
Well after the one car in front of me finally got their order made and moved on, it was my turn. I pulled up and the girl on the speaker asked me to wait. OK. I waited, and waited and finally the very short, dry, person on the other end took my order and told me to pull around. I again waited while the car in front tries to get their order. They finally get food and pull away.
I pulled up to the window with the exact change in hand. I again waited, and waited. I was ready to pay someone, had my money in hand. I can see my drink sitting inside the window and two girls standing inside. (Doing nothing.) I waited forever and no one ever even acknowledged I was even there. Unbelievable! Again? I was so angry after five minutes and that window never opened so finally drove away. I went somewhere else and got fast friendly service.
This Popeye's in Springdale Arkansas on Hwy. 412 will never see me again. The only thing I have seen that has been consistent is BAD SERVICE! Or none at all in my last experience. BEWARE, and tell all of your friends. No one deserves to be treated like that! I don't care if they have free chicken, I won't give them the time of day.
Hi, I am writing a complain about one of the managers in our Ville Platte store in Louisiana. I have read a review that stated that the managers are rude to the customers that went to purchase a 10 piece chicken and the customer was called a liar by one of the managers. Well my experience is that some managers are rude to the customers but they are also rude to their hard working employees. I went into the Popeyes in my area and there is a manager thereby the name of **. She is very unprofessional.
I went into the store at approximately 8:10 pm to purchase a 5 piece dark and at that time the store seem to be packed down with customers. I would say that they had an hour rush that night. I don't know if that manager was upset because it was taking some time to get out customers orders but she started to yell at the employees in front of all of the customers and I think that was very unprofessional. Maybe she thought that made her look good because she was a manager and she had the upper hand or maybe she just wanted to push her weight around.
That was not my first experience with that same manager showing that unprofessional character. She speaks to her clerks and cooks as though they are her slaves. She disrespects them in front of customers. I think that as a professional there is a time and a place for everything and to yell and scream at the employees is just as bad as poor customer service. I also feel if you have to yell, scream, and disrespect your employees in front of the customers then that employee's work performance is poor and they should not be employed there. A professional Manager would not yell and scream at her employees in front of their customers.
I own a business myself and if I have to discuss something with one of my employees that involves their work performance, I have an office and that is where I conduct that type of business. If I have to yell and scream at my employees in front of customers, I feel like that is unprofessional and will instead of attracting customers it will keep them away from my business. I have a great group of employees and they appear to love me to death. I think it is because of the way that they are treated. I believe in treating my employees as well as my customers the way that I would want someone to treat me. I think that is my business is growing tremendously.
Every manager is to practice good customer service as well as good employee service. If you treat your employees with respect and dignity then 9 times out of 10 you will get treated that same way and you will also find that yourself receiving quality work from your employees. I am not trying to be negative towards all of the Managers in our Ville Platte, LA Popeyes. We do have a few Managers there that deserves a Hi5 for the way that they treat their customers and their employees. I could name of few of the ones that has always practiced professionalism in my eyes. **
Those are quite a few that practice conducting themselves in a very professional manner. I think I have to contact the BBB about ** and the way she speaks to the employees in front of the customers. If she does this to her employees, I would hate to see what she would do to the customers. Thanks.