DENVER, COLORADO -- This was the last straw with this store, I am used to getting bad service and horrible food sometimes but this visit was the worst. After paying over 30.00 on my order when we got home over 20 minutes later we were short our strips. I failed to mention when we ordered the store was out of legs but they were not busy??? When I returned to get the strips they didn't give us but charged us for the Manager grilled me like I was trying to steal five stupid little strips from her. Keep in mind I PAID for these ok, she snatched my receipt, placed in her pocket and proceeded to throw some strips in a box and launch them at me!!!
When I asked for my receipt back she threw it on the counter. So as I walked out I told her I am sorry she doesn't like her job. She yelled, "Have a nice day sir," and called me a "Smart Ass"!!! This is the kind of service we get from a new store in our neighborhood, I forgot to mention as I was to receive my forgotten items she was arguing with another customer about a small half of wing he was served. Arguing with another customer about his complaint, now I am far from a racist and I fought for this country by way of the US Army, and I noticed that this kind of attitude is only given to ** customers. Hispanic customer are given preferential treatment.
HOUSTON, KATY, TEXAS -- First, I want to say I truly love Popeye's Louisiana Kitchen, always have. However, the one at 1420 Barker Cypress Rd in Houston, Tx is in need of an "Undercover Boss" intervention! I have only lived in Houston for a month and have visited this store twice and both visits have left me extremely disappointed.
On our first visit we order a 12 piece meal which comes with two large sides and six biscuits. Since my husband doesn't eat thighs, I always order breasts and pay the up charge, the first quote was $10.00! I asked her "are you sure, for 3 additional breasts" - she comes back with "oh, I mean $6, is that too much?" Are they guessing at how much a chicken breast costs?
I pretty sure they are about $1.79. Maybe they have increased or maybe they set their own prices, but this was ridiculous that they didn't have a clue. We arrived at 6:30 and the store closes at 11:00 p.m. We like our chicken spicy - they also were short on spicy chicken, didn't offer to drop any fresh chicken, just asked us to take mild or 'other' pieces instead. Finally, we get home and unpack the bag, no side dishes - just chicken, biscuits, and the additional shrimp craver I ordered. So, no quality check either?
On our second visit I again ordered a 12 piece meal. I made my same request for an additional shrimp craver, to substitute the three thighs for three breasts and pay the difference and 4 apple pies. While the window attendant did his best to remain courteous, there were several issues.
First, they only had three breasts - three comes in the meal, he asked if we would accept the thighs - we had already asked to change. I told him to just give us additional legs and wings. What he failed to tell us was they only had three breasts. When we got home, this time we had our correct sides, but no shrimp craver and almost no fries - one of the workers brought the fries to the window as he was handing us the bag. So, I was charged for the additional chicken breasts, but did not receive them and my order was not re-rung. So I was charged more for food not received.
Again, we arrived at the store at 7:00 p.m. and the store doesn't close until 11:00 p.m. and yet they were again short on chicken. No offer to 'wait' if a batch was being cooked and still no 'quality check' to ensure the order is complete before it is taken to the window. There were two different managers each time we have gone. I hope they get it together.
MISSOURI CITY, TEXAS -- This review is for the Missouri City Store located at 4850 Highway 6 S. near the Fort Bend Toll Road. At the drive through at 4:30 Saturday afternoon, I ordered 8 pieces of dark meat, mild. The cashier said that they didn't have 8 pieces of mild. I had to play 20 questions to finally learn that they did in fact have 6 pieces of mild, so I then said that 2 pieces of spicy would be fine, as long as they were dark. The cashier said no problem, but when I got to the window it looked like the four or five employees were trying to "hustle up" something. I even asked the cashier how long it would be for another batch to come out of the fryer. I offered to wait.
She hollered "how long", but never got a response. I paid for my box of chicken and drove away. I did stop a few yards from the store, opened the box, and saw 4 drumsticks, and four other pieces that I assumed were thighs. It's hard to tell with batter coating the pieces. At home, we found that two of the pieces were dried out inedible white pieces. I assume that they segregate dark from white, and that they are trained to tell one type from another. They switched product just to move chicken, knowing that they didn't have enough to properly fill my order.
I won't go back there again. Popeye's has a good product -- I like it better than Churches and KFC. Management needs to focus on improving the quality of customer service and on keeping product available, especially during peak hours.
MONTGOMERY, TEXAS -- I was sitting in the lobby of this Popeye's restaurant, at 14631 Highway 105 West in Montgomery, Texas, with my family eating our dinner. My fries were old, and I told one of the workers who was running around busting her butt for everyone. She was wearing the only green shirt there, so I'll refer to her as Green Shirt, and she had a head set thing on and was helping the people at the drive through, while helping her coworker at the front, and I caught her attention and told her my fries were old and asked for fresh ones.
She never dropped her smile the entire time, and without missing a beat she said, "Of course, I'll go drop fresh ones for you now and bring them out when they're done." She personally went to where the fryers were, put the fries in herself, and went about doing other things that needed to be done. When my fries were ready, she brought them out with a smile, and I thanked her.
Well, five minutes later, an elder man comes in and was trying to order, but you could tell the girl on front counter was having a hard time with putting what he wanted into a button on her register. The elder man started getting angry, raised his voice, which caught all the Popeye's employees, and my family's, attention. The other employees were obviously really busy working the drive through, but here comes Green Shirt to the rescue! She had her wonderful smile on, asked the gentleman exactly what he wanted, took all his berating and his foul language that he was directing at the girl that had been working the register, as she stood next to Green Shirt.
Ms. Green Shirt apologized, sympathized with him, even though he was talking about how the young (her) generation is going nowhere in life, she kept her smile, put his order on cash register, packaged every thing he ordered, and had it all bagged up before he could even get his change. He continued to talk negative to her, and all she did was smile and was nothing but respectful and understanding. She even gave him a free apple pie for his "troubles" and wished him back to visit that Popeye's once again.
As soon as he left, she ran back over to her coworkers at the drive through, and started boxing their chicken, boxing biscuits, and making sides. She is incredible! She not only did her job, she did everyone else's as well. She is an incredible worker, and a great person in general.
Right after the elder man left, my family and I were cleaning our mess and I went up to her to compliment her. She only smiled and said she didn't deserve it, that no matter what her main goal is to keep the customer happy, and boy, she excels at it! We will be returning to this Popeye's store, mainly because of Ms. Green Shirt's amazing-ness. Oh, I did ask her name, and her name is: **. If you go to this Popeye's and Ms. **, a.k.a Green Shirt, is working, you will not have a bad experience EVER!!!
SPRINGDALE, ARKANSAS -- A couple of months ago I went to pick up an order for some people I work with. The order had already been called in because it was large and pick up was at noon. When I went to get the order I found a single line wrapped back and forth around the inside and people backed up to the door. I walked up to the side of the one register that was being used (there were two) and in between orders told her I was there to pick up a call in order. She looked at me and said I would have to get in line. I was shocked. I told her I had a call in but she said I could not cut in line.
I turned and looked back at the line again and by this time it was nearly out the door. I got in line and it was 25 minutes later before I got back to the register to pick up the order that was called in. I was furious. After I paid I asked to see the manager. They acted as if it inconvenienced them. He finally came out. I began to politely tell him what had just happened and he said there was nothing he could do. He could not let me cut in line. I asked about the other register and he said it did not work. I asked why someone did not tell them when they called the order in they would still have to wait in line to get it?
He did not offer an apology or anything and then went on his way. I was shocked at the response of someone who is supposed to be a "manager." I went back to work with the food and requested they never order from there again because I will never go back. Just yesterday I decided to give them another chance. I was just getting food for me and was going through the drive through and it was 2:30 pm. After the lunch crowd right how bad could that be? There were two cars out front and one in front of me in the drive through.
Well after the one car in front of me finally got their order made and moved on, it was my turn. I pulled up and the girl on the speaker asked me to wait. OK. I waited, and waited and finally the very short, dry, person on the other end took my order and told me to pull around. I again waited while the car in front tries to get their order. They finally get food and pull away.
I pulled up to the window with the exact change in hand. I again waited, and waited. I was ready to pay someone, had my money in hand. I can see my drink sitting inside the window and two girls standing inside. (Doing nothing.) I waited forever and no one ever even acknowledged I was even there. Unbelievable! Again? I was so angry after five minutes and that window never opened so finally drove away. I went somewhere else and got fast friendly service.
This Popeye's in Springdale Arkansas on Hwy. 412 will never see me again. The only thing I have seen that has been consistent is BAD SERVICE! Or none at all in my last experience. BEWARE, and tell all of your friends. No one deserves to be treated like that! I don't care if they have free chicken, I won't give them the time of day.
COCKEYSVILLE, BALTIMORE, MARYLAND -- I went to Popeye's (4360) on May 25, 4:28 pm. I spoke in Spanish with a Latin crew member who attended me. When I asked for chicken thighs for two persons, to go, he recommended me the 7 pieces plate and I accepted. When I arrived home discovered the name of the plate: 7pc mixed. It included one breast, 2 thighs and 3 mini-wings. Does Popeye's respects the customers...? I think it doesn't, definitely.
TYLER, TEXAS -- Went through the drive thru at Popeye's for lunch today. Ordered the 3 piece combo. They only give you one small dipping sauce so when she handed me my order I asked for an extra one. That will be $.27. Really? Don't think I'll go back to a restaurant that makes you pay for extra condiments. I don't care how good your food is. Ridiculous!
RICHMOND HILL, NEW YORK -- Service was great! I waited for just a few minutes for my chicken and I later asked for the signature sauce which I was told I now have to pay for. Do you really have to pay $1.25 for the sauce? There are no signs that says the sauce had to be bought and that too at $1.25 each... What do you guys think?