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Popeye's Chicken Consumer Reviews - Page 2

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Order Not Correct, Rude Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- This was the last straw with this store, I am used to getting bad service and horrible food sometimes but this visit was the worst. After paying over 30.00 on my order when we got home over 20 minutes later we were short our strips. I failed to mention when we ordered the store was out of legs but they were not busy??? When I returned to get the strips they didn't give us but charged us for the Manager grilled me like I was trying to steal five stupid little strips from her. Keep in mind I PAID for these ok, she snatched my receipt, placed in her pocket and proceeded to throw some strips in a box and launch them at me!!!

When I asked for my receipt back she threw it on the counter. So as I walked out I told her I am sorry she doesn't like her job. She yelled, "Have a nice day sir," and called me a "Smart Ass"!!! This is the kind of service we get from a new store in our neighborhood, I forgot to mention as I was to receive my forgotten items she was arguing with another customer about a small half of wing he was served. Arguing with another customer about his complaint, now I am far from a racist and I fought for this country by way of the US Army, and I noticed that this kind of attitude is only given to ** customers. Hispanic customer are given preferential treatment.

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Bait and Switch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSOURI CITY, TEXAS -- This review is for the Missouri City Store located at 4850 Highway 6 S. near the Fort Bend Toll Road. At the drive through at 4:30 Saturday afternoon, I ordered 8 pieces of dark meat, mild. The cashier said that they didn't have 8 pieces of mild. I had to play 20 questions to finally learn that they did in fact have 6 pieces of mild, so I then said that 2 pieces of spicy would be fine, as long as they were dark. The cashier said no problem, but when I got to the window it looked like the four or five employees were trying to "hustle up" something. I even asked the cashier how long it would be for another batch to come out of the fryer. I offered to wait.

She hollered "how long", but never got a response. I paid for my box of chicken and drove away. I did stop a few yards from the store, opened the box, and saw 4 drumsticks, and four other pieces that I assumed were thighs. It's hard to tell with batter coating the pieces. At home, we found that two of the pieces were dried out inedible white pieces. I assume that they segregate dark from white, and that they are trained to tell one type from another. They switched product just to move chicken, knowing that they didn't have enough to properly fill my order.

I won't go back there again. Popeye's has a good product -- I like it better than Churches and KFC. Management needs to focus on improving the quality of customer service and on keeping product available, especially during peak hours.

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The Customer Service Was Rude and the Chicken Was Disgusting Old
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARLINGTON, TEXAS -- I love Popeye's chicken but the Popeye's at the store at Green Oaks and Cooper needs help. I went to the store late in the evening. I asked if the chicken was fresh and they assured that it was. When I received the chicken it didn't look fresh and I asked for some more, which I received. When I came home with the chicken it was still hard as a rock and I realized that the staff lied about it being fresh. This has happened on more than one occasion and from now on I will take my services to Church's Chicken. Thanks for nothing Popeye's!!!

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Horrible Customer Service, Worst EVER ANYWHERE IN 40 years
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- Ordered a crawfish tackle box and a 2 piece and a biscuit. Was told there would be a 3 minute wait on the crawfish so I pulled ahead, that was at 12:10. Then at 12:18 a lady came and told me that now I am waiting on the chicken, I asked if they could not figure out I had chicken on my order also?? I told her I just wanted my money back. At 12:23 I went inside to get my money back!! I am diabetic and NEVER got lunch that day!!!

I contacted Popeye's corporate office right then from the parking lot and was told someone would get back to me. Called on 11-1-13 and was told too early for them to review my complaint. Called on 11-13-13 and was told "she will have someone contact me ASAP." On 11-19-13 I called again and was told the same thing?? Does Popeye's have so many complaints that they can't get back to people in 3 weeks???

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Popeye's Discontinued Spicy Honey Mustard
StarStarStarStarStarBy -
Rating: 5/51

OLATHE, KANSAS -- I went to Popeye's last week and much to my surprise ran into a major issue... NO MORE SPICY HONEY MUSTARD to dip my spicy chicken strips in!!! Boy was I upset about this! So, I asked the manager what the deal was. She said that corporate decided to discontinue it. She went on to say that many of their customers are very upset with this decision and she personally thought it was the stupidest decision they could have ever made. Too bad, because you couldn't beat those spicy chicken strips with that perfectly blended spicy honey mustard. Great news though, I have attached the Popeye's Recipe for their discontinued Spicy Honey Mustard. Enjoy!!!

Popeye's Mardi Gras Honey Mustard Recipe: 2 tablespoons mayonnaise, 2 tablespoons Zatarain's Creole mustard, 2 teaspoons prepared horseradish (Kraft cream-style), 2 ½ teaspoons sugar or Splenda sugar substitute. Combine all ingredients in a small bowl; blend well. Let sit a half hour or longer to let the flavors blend. Serve as a dipping sauce with chargrilled blackened chicken strips or other cooked chicken or shrimp. Makes about 2 1/2 cups.

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Rude/Unconcern About Customer Comfort!!!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

321 WEST 125TH STREET, NEW YORK -- On 9/3/12 @ 16:53 I was in line placing my order. A previous customer tried to get the servers' attention several times after I placed my order, stating that there was not any toilet tissue in the bathroom! It was very obvious she was being ignored!! Finally the "manager" came up to the window alongside of the server and asked what she wanted! She stated again that she really needed to pee badly and that there is no tissue in the room - could she have a few napkins now!!! After a sigh by the manager she gave her a few napkins.

Several of us in line started looking in our purses to see if we had any tissues for her to use!! By this time the door had locked again and she had to find someone to unlock the door. It would not have surprised me that this lady did not WET her pants right there in front of the cashier!! This young lady was very courteous trying to be patient and was just ignored!!! This is unacceptable for a store as busy as this one, they should always have someone checking the supplies in the restrooms. The employees in this store for the most part are discourteous and rude and impatient!!

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Corporate Office Does Not Handle Complaints
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS -- I went to Popeye's and when I got home the order was wrong, the lemonade tasted like water, and they didn't give me a specific piece of chicken I requested. I called the store and told the manager what happened and I told her I was on my way back. Instead of replacing the entire order with hot food she only wanted to fix what they got wrong. I insisted that I get hot food because by the time I travel back home the original food I purchased would be cold. She got angry and copped an attitude so I asked for a refund instead, she took the food and trashed it and said she couldn't give me any cash back since I used my debit card it would have to be put back on there.

Needless to say that was back in May, I never saw my refund put back on my card. I have called the corporate office several times and no one has yet to call me back. I even spoke with the district manager of that particular store and still I have not gotten my refund. I guess they must need the money really bad due to the recession because it's like they are refusing to return my money.

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No More Honey Mustard? Blasphemy!
StarStarStarStarStarBy -
Rating: 5/51

OLATHE, KANSAS -- I recently stopped in for some Popeye's Chicken spicy chicken strips at our neighborhood location and was shocked when I asked for honey mustard to hear the server say "We don't have that anymore." Stopped serving honey mustard? For heaven's sake why? It's the primary reason I eat chicken there (besides the beans and rice side) and it goes perfectly with the spicy coating. How can it be? Was she just too lazy to go get it? Was this a corporate decision or is it just my local franchisee that won't stock it? I will carry my own next time because, let's face it, there's no better chicken strip in town.

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Service Was Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHITBY -- Went in to Popeye's in Whitby, Ontario (under new management) today, was the third time this month and a loyal customer until today. Ordered 4 meals - cost was $22.00 some, asked to get 2 extra sauces for the chicken tenders and one was not enough. Was told NO, Head Office policy. Asked them if it was worth for them to lose a customer over one little sauce, the manager (female dressed in black) says HO rules. Told her I buy one then and she charged me $0.26 and again asked her if she was happy to having lost a customer and probably more after I finish telling everyone. Left with my chicken and shrimp orders, never to return again!!!

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Worst Fried Chicken EVER!
By -

PUEBLO, COLORADO -- Last evening (peak dinner time) my wife and I ate at the South Pueblo, CO location. It was not busy at all with only 3 other customers there at the time. I ordered the 3-piece meal, my wife the 5-piece chicken tenders. My drumstick was the size of a quail's, the thigh equally small, and the breast portion was extremely dry. My side dish, the Cajun rice was nothing but mush. My wife's chicken tenders were cold and tasteless.

I walked up to the counter to bring this to the attention of the manager on duty but she just ignored me and walked back to the kitchen. Needless to say, we'll never eat at Popeye's Fried Chicken again. They were my favorite chicken restaurant, but not now. Also, the tables weren't being cleaned, but there were 6 employees on duty at the time. Three were on their cell phones the entire time we were in the restaurant.

Resolution Update 12/13/2011:

I called the corporate office when I got home last night and received a call from the manager this morning. Turns out they had a gas leak and precooked all the food in another oven. That's why the food was so bad. They should have never served the precooked in the first place, but the manager is sending me a gift certificate for the full amount of our food. Good job Popeyes! You've won a good customer back!

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Popeye's Chicken Rating:
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2.1 out of 5, based on 32 ratings and
87 reviews & complaints.
Contact Information:
Popeye's Chicken
5555 Glenridge Connector NE, Suite 300
Atlanta, GA 30342
404.459.4450 (ph)
www.popeyes.com
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