Popeye's Chicken - Page 2

Star Star Empty star Empty star Empty star
2.2 out of 5, based on 24 ratings and
80 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
The Customer Service Was Rude and the Chicken Was Disgusting Old
Posted by on
Rating: 1/51
ARLINGTON, TEXAS -- I love Popeye's chicken but the Popeye's at the store at Green Oaks and Cooper needs help. I went to the store late in the evening. I asked if the chicken was fresh and they assured that it was. When I received the chicken it didn't look fresh and I asked for some more, which I received. When I came home with the chicken it was still hard as a rock and I realized that the staff lied about it being fresh. This has happened on more than one occasion and from now on I will take my services to Churches Chicken. Thanks for nothing Popeye's!!!!
     
Read 1 RepliesAdd reply
User Replies:
clutzycook on 2014-02-16:
So where were they rude?
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Customer Service, Worst EVER ANYWHERE IN 40 years
Posted by on
Rating: 1/51
LANSING, MICHIGAN -- Ordered a crawfish tackle box and a 2 piece and a biscuit. Was told there would be a 3 minute wait on the crawfish so I pulled ahead, that was at 12:10. Then at 12:18 a lady came and told me that now I am waiting on the chicken, I asked if they could not figure out I had chicken on my order also?? I told her I just wanted my money back. At 12:23 I went inside to get my money back!! I am diabetic and NEVER got lunch that day!!!! I contacted Popeyes corporate office right then from the parking lot and was told someone would get back to me . Called on 11-1-13 and was told to early for them to review my complaint. Called on 11-13-13 and was told " she will have someone contact me ASAP. On 11-19-13 I called again and was told the same thing?? Does Popeyes have so many complaints that they can't get back to people in 3 weeks???
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
77 Yr Senior Experienced KNIFE Fight by Mgr While at Restaurant
Posted by on
Rating: 1/51
3622 AUBURN ST. ROCKFORD, ILLINOIS -- Sun. July 21, 2013 went to restaurant to get dinner around 8:00PM. Fight broke out between Mgr. & woman, while I was asked to sit in parking lot & wait for food. Just getting to box to order was too long. 10 min. in 80+ weather. Then asked to drive out in traffic around to parking lot & then wait again. after waiting again, fight broke out in parking lot between Mgr. & woman, cursing, then fist fighting, then he went in & came out w/ very large knife & threw it across lot @ woman who started fight by slapping mgr. first & cursing. 3 others got out of car & beat Mgr. when staff freed him that's when he went inside and got knife. 4 other cars in lot . All afraid. Others could have guns. I laid down in car til Police came. I still waited for my meal. No one came out.

After about one half hr. I went to window while police still there. Girl waitress was still shaken & confused, but gave meal. This was too much!

Please clean up that staff, but not window waitress. never before experienced anything like this. woman wrong but mgr. could have hurt someone else. Temper like this is unsafe for other employees & patrons.
     
Read 1 RepliesAdd reply
User Replies:
Susan on 2013-07-24:
Personally speaking, in a situation such as the one you describe, I would have put my personal safety before a chicken dinner and been out of there.
Close commentsAdd reply
StarStarStarStarStar
Popeye's Discontinued Spicy Honey Mustard
Posted by on
Rating: 5/51
OLATHE, KANSAS -- I went to Popeye's last week and much to my surprise ran into a major issue... NO MORE SPICY HONEY MUSTARD to dip my spicy chicken strips in!!! Boy was I upset about this! So, I asked the manager what the deal was. She said that corporate decided to discontinue it. She went on to say that many of their customers are very upset with this decision and she personally thought it was the stupidest decision they could have ever made. Too bad, because you couldn't beat those spicy chicken strips with that perfectly blended spicy honey mustard. Great news though, I have attached the Popeye's Recipe for their discontinued Spicy Honey Mustard. Enjoy!!!

Popeye's Mardi Gras Honey Mustard Recipe
2 tablespoons mayonnaise
2 tablespoons Zatarain's Creole mustard
2 teaspoons prepared horseradish (Kraft cream-style)
2 ½ teaspoons sugar or Splenda sugar substitute

Combine all ingredients in a small bowl; blend well. Let sit a half hour or longer to let the flavors blend.
Serve as a dipping sauce with chargrilled blackened chicken strips or other cooked chicken or shrimp.

Makes about 2 1/2 cups
     
Read 2 RepliesAdd reply
User Replies:
smithchip on 2012-09-11:
I went to Popeye's last week and much to my surprise ran into a major issue... NO MORE SPICY HONEY MUSTARD to dip my spicy chicken strips in!!! Boy was I upset about this! So, I asked the manager what the deal was. She said that corporate decided to discontinue it. She went on to say that many of their customers are very upset with this decision and she personally thought it was the stupidest decision they could have ever made. Too bad, because you couldn't beat those spicy chicken strips with that perfectly blended spicy honey mustard. Great news though, I have attached the Popeye's Recipe for their discontinued Spicy Honey Mustard. Enjoy!!! :-)

Popeye's Mardi Gras Mustard Recipe
2 tablespoons mayonnaise
2 tablespoons Zatarain's Creole mustard
2 teaspoons prepared horseradish (Kraft cream-style)
2 ½ teaspoons sugar or Splenda sugar substitute

Combine all ingredients in a small bowl; blend well. Let sit a half hour or longer to let the flavors blend.
Serve as a dipping sauce with chargrilled blackened chicken strips or other cooked chicken or shrimp.

Makes about 2 1/2 cups
Kevin on 2013-01-06:
I totally agree with you Spicy Honey Mustard was great and a primary reason I went to Popeye's. I like the inclusion of the recipe but you listed the Mardi Gras Mustard Recipe(not great, still offered)instead of the Spicy Honey Mustard Recipe (Amazing, Discontiued). Please post Spicy Honey Mustard Recipe in this comment thread if you have it.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Rude/Unconcern about customer comfort!!!
Posted by on
Rating: 2/51
321 WEST 125TH STREET, NEW YORK -- On 9/3/12 @ 16:53 I was in line placing my order. A previous customer tried to get the servers attention several times after I placed my order, stating that there was not any toilet tissue in the bathroom! It was very obvious she was being ignored!! Finally the "manager" came up to the window alongside of the server and asked what she wanted! She stated again that she really needed to pee badly and that there is no tissue in the room could she have a few napkins now!!! After a sigh by the manager she gave her a few napkins.( Several of us in line started looking in our purses to see if we had any tissues for her to use!! By this time the door had locked again and she had to find someone to unlock the door. It would not have surprised me that this lady did not WET here pants right there in front of the cashier!! This young lady was very courteous trying to be patient and was just ignored!!! This is unacceptable for a store as busy as this one, they should always have someone checking the supplies in the restrooms.
The employees in this store for the most part are discourteous and rude and inpatient!!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Corporate office does not handle complaints
Posted by on
Rating: 1/51
DALLAS -- I went to Popeyes and when I got home the order was wrong, the lemonade tasted like water, and they didn't give me a specific piece of chicken I requested. I called the store and told the manager what happened and I told her I was on my way back. Instead of replacing the entire order with hot food she only wanted to fix what they got wrong. I insisted that I get hot food because by the time I travel back home the original food I purchased would be cold. She got angry and coped an attitude so I asked for a refund instead, she took the food and trashed it and said she couldn't give me any cash back since I used my debit card it would have to be put back on there. Needless to say that was back in May, I never saw my refund put back on my card. I have called the corporate office several times and no one has yet to call me back I even spoke with the district manager of that particular store and still I have not gotten my refund. I guess they must need the money really bad due to the recession because its like they are refusing to return my money.
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 2012-07-10:
Most fast food restaurants will only replace the food that was missing or prepared wrong or . I don't think you were justified in demanding a fresh order, just what was missing. As far as your refund goes, if you entered your PIN number, then it was basically a cash transaction and she could have given you cash. If your card was swiped with no pin entered, she probably had to refund the card. Either way, you are entitled to your money back.
Close commentsAdd reply
StarStarStarStarStar
No More Honey Mustard? Blasphemy!
Posted by on
Rating: 5/51
OLATHE, KANSAS -- I recently stopped in for some Popeye's Chicken spicy chicken strips at our neighborhood location and was shocked when I asked for honey mustard to hear the server say "We don't have that any more".
Stopped serving honey mustard? For heaven's sake why? It's the primary reason I eat chicken there (besides the beans and rice side) and it goes perfectly with the spicy coating. How can it be? Was she just too lazy to go get it? Was this a corporate decision or is it just my local franchisee that won't stock it?
I will carry my own next time because, let's face it, there's no better chicken strip in town.
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 2012-05-26:
"No more honey mustard?"

Did you ask if they no longer carry the product, or were they just temporarily out of stock? Those are two entirely different scenarios. Asking that simple question could've answered several of the ensuing questions you seem to have.
trmn8r on 2012-05-26:
I can't believe they have stopped carrying it. Did you speak with a manager?
Anonymous on 2012-05-26:
I got to have honey mustard when I'm eating chicken strips! they go together great. Maybe they were temporally out.

I keep a bottle of honey mustard at home just in case I buy strips, great stuff.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Service Was Terrible
Posted by on
Rating: 1/51
WHITBY -- Went in to Popeyes in Whitby, Ontario (under new management) today, was the third time this month and a loyal customer until today. Ordered 4 meals cost was $22.00 some, asked to get 2 extra sauces for the chicken tenders and one was not enough. Was told NO, Head Office policy. Asked them if it was worth for them to loose a customer over one little sauce, the manager (female dressed in black) says HO rules.

Told her I buy one then and she charged me $0.26 and again asked her if she was happy to having lost a customer and probably more after I finish telling everyone, Left with my chicken and shimp orders, never to return again !!!!!!
     
Read 30 RepliesAdd reply
User Replies:
raven2010 on 2012-03-10:
This is SOP for most fast food places these days. They have to keep costs under control and those extra sauces do add up, believe it or not.
Anonymous on 2012-03-10:
The OP asked the manager a question, and they responded with the correct answer in regards to the decision being in the hands of the head office (HO). I don't see anything that would dictate the manager had an attitude?

Often times, we as consumers, misconstrue or interpret a response to be rude or inconsiderate simply because it's not the answer we wanted to hear.

The OP asked if it was worth losing a customer over $.26? The OP should put themselves in the manager's shoes, and ask, "Is it worth losing my job over $.26 because I didn't follow company policy?"
sabletaz on 2012-03-10:
I like your response Justice-4-all. Good answer.
madconsumer on 2012-03-10:
I remember a review a while back about being charged for extra sauces from mcdonalds. that poster also felt the same way, and the review was highly priased.

very helpful review!!
tnchuck100 on 2012-03-10:
Many times when asked if I wanted ketchup (or any condiment) I would say yes. Lo and behold in the bag would be found 10 packets of ketchup to go with my single small order of fries.

It think this issue (loss if you please) should have be handled through managers training their employees instead of alienating customers.

Using the deny the customer approach to control costs could be counter-productive.
trmn8r on 2012-03-10:
This is your choice as a loyal customer. When policies change, you either roll with the changes or move on.
Anonymous on 2012-03-10:
madconsumer> There is nothing wrong with being disgruntled about over-priced condiments, but the OP seemingly thinks the manager is in charge of the pricing, and holds them accountable for losing their business. The aspect of the complaint is valid, but it should've been directed at corporate and not the manager on shift. At least that's what I took away from this review.
Anonymous on 2012-03-10:
I'm with the OP on this one. It's just 2 packets of sauce. It's not like the the OP was asking for 10 packets of sauce. Giving the OP the sauce free of charge is not going to bankrupt the company.
Anonymous on 2012-03-10:
We're on a website where it is the norm to complain on a daily basis about the lack of professionalism from employees, yet we are upset because the manager was following company policy? It seems to me that asking them to sidestep company policy would be unprofessional. An oxymoron if I've ever seen one...
Anonymous on 2012-03-10:
This is a ridiculous policy that ff places are starting to enforce.
Anonymous on 2012-03-10:
What may seem trivial or ridiculous to you and I, can often times translate into thousands of dollars when taken in the context of the big picture. Society has been hit hard by the recent economic downturn. That goes for FF joints as well. They are only trying to cut corners to stay profitable. Makes cents to me.
Old Timer on 2012-03-10:
I have never run into this kind of a problem. Probably because I am not much of a FF lover. But if I saw that the sauce was not enough to go with the meal I would ask for another. If they refused or asked for more money I would probably get a refund and walk out. But hey, that's just me.
Nohandle on 2012-03-10:
I recall once picking up an individual order from McDonalds. When I returned to the office and opened the bag I had never seen as many ketchup packets in my life. Obviously the individual manning the drive-through didn't care one way or the other. It was unbelievable. I would hate to be a manager and responsible for the ketchup cost at that location.

For goodness sakes, give the customer an extra packet of a condiment he requested at no extra charge. A fistful is not necessary nor should a customer expect to keep a stash at home or office stocked with condiments. I state that because some do it intentionally. You know, I don't need to buy ketchup, mayo, mustard, syrup, barbeque sauce, tartar sauce, sweet and sour sauce, jelly etc. because I already have plenty I didn't pay for.

Justice, excellent response. I wouldn't personally risk my job over $.26. The customer might leave unhappy but I'd still have a job. Once the customers get angry enough perhaps corporate might rethink their policy.
Anonymous on 2012-03-10:
Economic downturn? My boyfriend and I can't find a place to eat on Friday nights because every place is packed. I drive by fast food places and see lines wrapped around the buildings. I think restaurants and ff places are doing just fine
Alain on 2012-03-10:
Send a note to Popeyes: http://popeyes.com/contact.php
Anonymous on 2012-03-10:
Fast food joints spoiled us consumers over the years by piling the condiments in the big "Grab as many as you like" bins on the counters next to the straws, napkins, and such. I'm sure some board executives did a review study to determine where their profit losses were, and they realized that was one area that needed to be controlled because of excessive waste. So they moved them behind the counter, and are now handed out with each individual order.
Starlord on 2012-03-10:
elieve it or not, next to salaries, food costs are the biggest expense in the restaurant business. What may seem like a silly little packet of sauce, if you stop to think about it, can be a huge expense. Look at the number of , let's say McDonalds stores in the world, and for the sake of argumnent, let's say the honey mustard sauce for the McNuggets cost the store a nickel apiece. If every store wastes one packet of the mustard sauce a day, you are talking thousands of dollars, which extrapolated over a year can run into the millions of dollars.
BigAl on 2012-03-10:
After much thought on this subject I have finally formed an opinion. I believe the manager misinterpreted company policy. It is the managers responsibility to help control costs but I am sure that the company does not want to alienate customers over a packet of sauce. I am sure that the company policy is to control the cost of their condiments so they want only 1 packet to be given with each meal. If more than 1 packet is given with each meal costs skyrocket. However when a customer asks for 1 additional packet the policy would be to give it to them. This would add up to a minimal cost because very few customers request more packets.
Cwazychicken on 2012-03-10:
This is what I do if I order chicken nuggets anywhere: Half the time they don't give me enough sauce, so I go to my local grocery store and buy some sauce in advance (same with ketchup and other condiments because I know fast food places are more stingy when it comes to these things due to costs). I think burger kings bbq sauce is kraft, so I buy some kraft bbq sauce. Tastes the same, and I never have to worry about not having any.
Anonymous on 2012-03-10:
I tend to buy my own sauce.
GenuineNerd on 2012-03-10:
Cost cutting is also why the fast food places took down their salad bars, and buffet restaurants have a high rate of going out of business, judging from the huge number of Ponderosa, Golden Corral, and Hometown Buffet/Old Country Buffet locations closing. As for the fast food joints, Wendy's and some KFC's once had salad bars or mini buffets. They no longer have them, in favor of prepackaged salads. Burger King had salad bars for a couple of years, including the short-lived "salad in a pita". Red Barn (which went out of business in the 1980's) was one of the first fast food chains to roll out a salad bar. Rax (a midwest roast beef chain) had a mini buffet...most Rax stores in Ohio were either closed or sold to Hardee's or Frisch's. Salad bars and buffets turned out to be very costly propositions for restaurants, mainly due to the extreme food waste, as well as with many people taking full advantage of the "all you can eat" aspect of them. Condiments cost fast food joints as well, which is why many of them ration them or charge extra for extra condiment packets. Some locations even did away with self serve soft drinks, as well as keep napkins, straws, salt, sugar, ketchup, cream, and coffee stirrers behind the counter...those "little things" do affect a restaurant's bottom line. I have heard of some people who would pocket fast food ketchup packets and make "tomato soup" out of them, by squirting them in a cup and adding hot water to the ketchup.
trmn8r on 2012-03-10:
Big Al, the OP says that additional sauces are $0.26 a piece, so what would you say if that is what company policy after the first one is complimentary?

Is a manager given the latitude to give the extra one for free after the customer balks at being charged?
ontario_girl on 2012-03-11:
The issue is, if you give one person extra sauce at no charge, then it's only fair to give every person extra sauce at no charge. That twenty-six cents adds up when it's a couple of free packets for every customer.
Old Timer on 2012-03-11:
This has been beat to death, but the packets do not cost .26 cents. That is what they are getting out of their customers for them. The cost of a small packet runs about .05 - .10 cents, depending on brand, chain, quanity etc. One of our clients is a food service master distributor, so I took a peek at their prices.

So, what is to be said about charging your customer .26 cents for something they paid less than a dime for? Food service people are probably laughing their butts off at this thread.
FFfanatic on 2012-03-11:
It doesn't matter what the policies are, it will not significantly affect the FF industry's booming business. Consumers will grumble, but they will continue to gorge en masse at FF establishments.
ontario_girl on 2012-03-11:
Same could be said for the food, OT. There's no way that a Big Mac costs 3.99 (or whatever the price is) but they still charge it and people still pay it. If it wasn't for markup, people wouldn't be in business.
Old Timer on 2012-03-11:

OG, if it was my FF chain I would sell extra packets at 10% over cost. Instead of .50 cents for a cup of water, 10% over the cost of the cup. I might give them an extra dime for another packet, kind of doubt it but you never know. Make my profit on the food and drink items, not gouge my customers on the ancillary products and services. But hey, that's just me. Probably why I am not in the FF biz.

We have respect for our customers and clients and do everything we can to be nice to them, work with them and keep them. Popeye's figures there's ten more to replace the one they just pissed off. Sad way to run a company.

~~JMHO~~
Starlord on 2012-03-11:
Ontario girl misses one important fact. Of course it doesn't cost what food is sold for to make it. How long would any business stay in business if they sold the finished product for what went into its making? Last time I checked, McDonald's was a for profit enterpriseremember my first Big Mac, when Ronald had a Dixie cup for a nose, and a mop dyed orange for hair (Willard Scott.) My mom paid sixty-nine cents for each Big Mac.
The Triplets boy boy girl on 2012-03-11:
No loss to them. Just pay the 26 cents like everyone else. Being loyal does not give exceptions.
BigAl on 2012-03-11:
TRMNR,Who would have guessed that a packet of sauce would cause so much interest. The manager could have (and probably) pulled the 26 cents out of her head. A poster also said he saw a wholesale sheet that listed the price between 5 and 10 cents. That is incorrect. All major chains have these items shipped from corporate. The pricing the poster saw was for independent eateries. Usually corporations are not run by idiots. No sanely run corporation would alienate customers over a sauce packet if requested. It just costs too much in advertising etc. to acquire customers.
Close commentsAdd reply
Worst Fried Chicken EVER!
Posted by on
PUEBLO, COLORADO -- Last evening (peek dinner time) my wife and I ate at the South Pueblo, CO location. It was not bust at all with only 3 other customers there at the time. I ordered the 3-piece meal, my wife the 5 piece chicken tenders. My drum stick was the size of a quail's, the thigh equally small, and the breast portion was extremely dry. My side dish, the Cajun rice was nothing but mush. My wife's chicken tenders were cold and tasteless. I walked up to the counter to bring this to the attention of the manager on duty but she just ignored me and walked back to the kitchen. Needless to say, we'll never eat at Popeyes Fried Chicken again. They were my favorite chicken restaurant, but not now. Also, the tables weren't being cleaned, but there were 6 employee's on duty at the time. Three were on their cell phones the entire time we were in the restaurant.
Resolution Update 12/13/2011:
I called the corporate office when I got home last night and received a call from the manager this morning. Turns out they had a gas leak and precooked all the food in another oven. That's why the food was so bad. They should have never served the precooked in the first place, but the manager is sending me a gift certificate for the full amount of our food. Good job Popeyes! You've won a good customer back!
     
Read 6 RepliesAdd reply
User Replies:
Kris10 on 2011-12-13:
Contact corporate and let them know how poorly this location is being managed. I wouldn't write off popeyes entirely because of one poorly managed location.
trmn8r on 2011-12-13:
You actually described the issues to the manager, and she totally ignored you? Did she reply at all. and if so what did she say? I'd do what the first reply suggested and contact corporate.
lexophiliac on 2011-12-13:
Try reaching the district manager and owner's ear as it is a franchise and individually owned. Corporate may toss you some coupons, but other than that they will bounce your complaint back to the location.
Skye on 2011-12-13:
I'm glad you received some resolution!

Kudos to Popeye's!
Kris10 on 2011-12-13:
I'm glad to hear you got a resolution!
Anonymous on 2011-12-13:
Thanks for coming back and telling us the outcome!
Close commentsAdd reply
Pricing Standards
Posted by on
I really enjoy Popeye's food, however, I rarely choose the "combo" at any restaurant. I regularly visit 3 different Popeye's locations and the pricing is never the same. When I don't want the fries I have been told at some locations that the price is the same with or without fries. When I want a substitution the prices always vary. When I ask about this I get told that the computer system cannot manage changes (ha! ha) or that prices are not reduced with ommissions. I have talked with other customers about this and some have told me they limit their visits to Popeye's unless buying large amounts of food for gatherings. At this time it is important that all businesses develop standards for fair pricing.
     
Read 3 RepliesAdd reply
User Replies:
Skye on 2011-08-20:
Are these a franchise? Usually prices will vary from location to location.
Starlord on 2011-08-21:
I always watch for the fine print at the bottom of the screen, "pricing and participation may vary."
Anonymous on 2011-08-21:
I would think pricing could vary just because of the area.
Close commentsAdd reply
Top of Page | Next Page >