3622 AUBURN ST. ROCKFORD, ILLINOIS -- Sun. July 21, 2013 went to restaurant to get dinner around 8:00 PM. Fight broke out between Mgr. & woman, while I was asked to sit in parking lot & wait for food. Just getting to box to order was too long. 10 min. in 80+ weather. Then asked to drive out in traffic around to parking lot & then wait again.
After waiting again, fight broke out in parking lot between Mgr. & woman, cursing, then fist fighting, then he went in & came out w/ very large knife & threw it across lot @ woman who started fight by slapping mgr. first & cursing. 3 others got out of car & beat Mgr. When staff freed him that's when he went inside and got knife. 4 other cars in lot. All afraid. Others could have guns. I laid down in car til Police came. I still waited for my meal. No one came out.
After about one half hr. I went to window while police still there. Girl waitress was still shaken & confused, but gave meal. This was too much! Please clean up that staff, but not window waitress. Never before experienced anything like this. Woman wrong but mgr. could have hurt someone else. Temper like this is unsafe for other employees & patrons.
OLATHE, KANSAS -- I went to Popeye's last week and much to my surprise ran into a major issue... NO MORE SPICY HONEY MUSTARD to dip my spicy chicken strips in!!! Boy was I upset about this! So, I asked the manager what the deal was. She said that corporate decided to discontinue it. She went on to say that many of their customers are very upset with this decision and she personally thought it was the stupidest decision they could have ever made. Too bad, because you couldn't beat those spicy chicken strips with that perfectly blended spicy honey mustard. Great news though, I have attached the Popeye's Recipe for their discontinued Spicy Honey Mustard. Enjoy!!!
Popeye's Mardi Gras Honey Mustard Recipe: 2 tablespoons mayonnaise, 2 tablespoons Zatarain's Creole mustard, 2 teaspoons prepared horseradish (Kraft cream-style), 2 ½ teaspoons sugar or Splenda sugar substitute. Combine all ingredients in a small bowl; blend well. Let sit a half hour or longer to let the flavors blend. Serve as a dipping sauce with chargrilled blackened chicken strips or other cooked chicken or shrimp. Makes about 2 1/2 cups.
321 WEST 125TH STREET, NEW YORK -- On 9/3/12 @ 16:53 I was in line placing my order. A previous customer tried to get the servers' attention several times after I placed my order, stating that there was not any toilet tissue in the bathroom! It was very obvious she was being ignored!! Finally the "manager" came up to the window alongside of the server and asked what she wanted! She stated again that she really needed to pee badly and that there is no tissue in the room - could she have a few napkins now!!! After a sigh by the manager she gave her a few napkins.
Several of us in line started looking in our purses to see if we had any tissues for her to use!! By this time the door had locked again and she had to find someone to unlock the door. It would not have surprised me that this lady did not WET her pants right there in front of the cashier!! This young lady was very courteous trying to be patient and was just ignored!!! This is unacceptable for a store as busy as this one, they should always have someone checking the supplies in the restrooms. The employees in this store for the most part are discourteous and rude and impatient!!
DALLAS -- I went to Popeye's and when I got home the order was wrong, the lemonade tasted like water, and they didn't give me a specific piece of chicken I requested. I called the store and told the manager what happened and I told her I was on my way back. Instead of replacing the entire order with hot food she only wanted to fix what they got wrong. I insisted that I get hot food because by the time I travel back home the original food I purchased would be cold. She got angry and copped an attitude so I asked for a refund instead, she took the food and trashed it and said she couldn't give me any cash back since I used my debit card it would have to be put back on there.
Needless to say that was back in May, I never saw my refund put back on my card. I have called the corporate office several times and no one has yet to call me back. I even spoke with the district manager of that particular store and still I have not gotten my refund. I guess they must need the money really bad due to the recession because it's like they are refusing to return my money.
OLATHE, KANSAS -- I recently stopped in for some Popeye's Chicken spicy chicken strips at our neighborhood location and was shocked when I asked for honey mustard to hear the server say "We don't have that any more." Stopped serving honey mustard? For heaven's sake why? It's the primary reason I eat chicken there (besides the beans and rice side) and it goes perfectly with the spicy coating. How can it be? Was she just too lazy to go get it? Was this a corporate decision or is it just my local franchisee that won't stock it? I will carry my own next time because, let's face it, there's no better chicken strip in town.
WHITBY -- Went in to Popeye's in Whitby, Ontario (under new management) today, was the third time this month and a loyal customer until today. Ordered 4 meals - cost was $22.00 some, asked to get 2 extra sauces for the chicken tenders and one was not enough. Was told NO, Head Office policy. Asked them if it was worth for them to lose a customer over one little sauce, the manager (female dressed in black) says HO rules. Told her I buy one then and she charged me $0.26 and again asked her if she was happy to having lost a customer and probably more after I finish telling everyone. Left with my chicken and shrimp orders, never to return again!!!
Some people see the hole, and others the doughnut. With all the problems that affect our day to day life, why do we need to pollute the reviews with negativity? I mean of everything we can control, we can control what affects our lives daily. I work as a store manager in a unrelated business, we hear complaints readily and they are solved. Most of the complaints generated have "Give me something free" in the wording. Most of the complaints read was futile and could have been solved if the person had used what brains they had and spoke to the proper person/persons and expressed their dissatisfaction.
For example the person that ordered a two piece dinner dark, when they had gotten home they had a two piece white dinner instead: solution is to check before you leave. The recent complaint that made national news: Popeye's runs out of chicken, if the persons would have used common sense they would have asked for a rain-check to be issued to them. Instead they went on this ride to "self important-land" and pushed the panic button (guess they wanted their 15 minutes of fame) cursing, hell raising, and feeling like the world ended in that instant.
"Take your lazy, complaining self to the store and cook for your family, quit wondering how you are going to feed your family and just do it, improvise." Being a MARINE, if these people who take the time to write in their complaints would have been in charge of supply, the military would have run out of ammunition. Because to stay alive you have to plan ahead and improvise when necessary. Big deal! Popeye's ran out of chicken, the marketing dept did a great job if all these people showed up, it is the stores that are FRANCHISED (that means, they rent/or pay to have the name on that business) that DID NOT prepare for the certain influx of the ad.
A real simple solution to persons seeking attention (complainers), DO NOT support something that offends you, IE... Popeye's; boycott the business. What good is it doing you to write the complaint: it might give you a momentary sense of satisfaction, but like a candy rush; only temporary. In summary, people are programmed from childhood to find weakness and frailty, it is the way we become who we are; winners or losers. It is up to us as to what steps we take to get there, it is easy to find fault with something if that is what you are looking for. Thanks, Spiceman
MINNEPOLIS, MINNESOTA -- Hello. The service is poor and the employees/managers really need more training. I live in Coon Rapids, MN. The only Popeye's in Minnesota is located in Minneapolis, which is about a 30 minute drive for me. I've been to this location several times and each time the service is terrible. Well I visited this location for the last time two weeks ago, and the way they talk to their customers is not right. They feel that since they are the only Popeye's here in Minnesota, that they have the right to charge you too much for chicken.
I'm from Chicago and I've been living in Minnesota for 7 years. All the food in Chicago tastes better, anyway, will you please, pretty please add more locations in the state of Minnesota, like in Brooklyn Park, Brooklyn Center, Coon Rapids and St. Louis Park. Thank you for caring.
I'm an old employee that worked at Popeye's at the 9100 Jane and Rutherford road near Vaughan Mills. I have to tell you, I'm never working for another Popeye's again. The whole store is a disaster! I wish you read this review properly because trust me, quit your job - they are treating you bad.
I've worked there for over 2 years, I just got laid off recently, thank god!!! But yeah, the management was so all over the place. The manager himself doesn't know how to respect their employees, he would take the workers shift and work for himself so he makes the money. Throw dirty pieces of brown paper towel at my face one time just for coming two minutes late for my shift. The restaurant was so dirty whenever I worked over there, the oil in the machines were so disgusting, the cleanliness and tidiness was hilarious.
Also, they had workers at Popeye's who did not know anything and put them at cashier or service and blame recent employees like myself saying why don't you teach them. Another thing which I should have done was sue the company for food poisoning which caused me to stay home for over 5 days having diarrhea problems. The doctors said, "It was cause of raw chicken that you ate caused you to have salmonella." So thank god that my sickness went away but yeah I should have sued this company for bad food.
To be honest I enjoyed all my time working hard, and respecting others, but the manager and supervisors always treated me like I'm at fault for everything or mistake made or if someone complains they would joke and blame me.
Another issue which I need to talk about is, after I got laid off from work, I ask them "Can you get the letter of employee so I can claim EI for my regular expenses I need for college because I'm currently unemployed." They tell me the supervisor, "We will get it for you just wait." OK I waited nearly one month for this guy to get the letter from head office and yet I still didn't get it. So after I came again to the store, asked this time from the manager the problem I've been having with the supervisor in regards the letter but he's like "Are you crazy, it takes a long time for the letter to come?"
Omg how can a piece of letter that says employment history take so long?? So I said OK, and the manager gets pissed off, and he's like "We will call you whenever they give it to us." And yet it's end of February, I still haven't received it. I'm really mad and angry because I've been treated really bad even though I was their best employee for two years. Thank you and every! Think twice before applying to Popeye's lmao.
Today for lunch I went to Popeye's in Whitby. I used to be a frequent visitor to Popeye's; until today. I loved the food so much, I got a job there last year just for the discount on food. But I quit 2 months later after the worst health inspection I have ever witnessed (later explained).
The owner **, of all the chains in Durham region, took my order. He handled my money, then proceeded to cough into his hand several times; obviously suffering from a cold if not the swine. Then he handled the bun for my sandwich with his bare hands, and loaded up my fries into the box; collecting some extra's that spilled over with his bare hands, ALL WITHOUT WASHING HIS HANDS. Even though he passed by the sink several times. No gloves, no nothing. I asked him to remake my order after washing his hands; and got treated like I was doing something wrong.
I find it funny that he is the owner of several stores and has listed on the side wall above he sink hygiene rules about how to keep the workplace clean; but I guess they don't apply unless you ask them to wash themselves. I also found a 'health' inspection, when I used to work there, hilarious. As it was done by another member of a Popeye's organization. There were violations such as roaches, mice, expired chicken; and yet the inspector was focused about sending me home to change my footwear; while he left the restaurant open, and gave the owner 2 weeks notice before the real health inspector was coming around. Mice, roaches, and all!
You might like to know that if you are the same race as the owner; you get a discount!!! I thought I was safe going to a new store, but I could not have been more wrong. Take what you want from this; I have nothing to gain or lose by posting this. But if you get sick after eating at Popeye's; don't act surprised.