Postal Prescription Services - Portland

1 Reviews & Complaints

Be very careful with PPS - Postal Prescription Services of Portland, OR
Posted by Tbach on 06/04/2009
PORTLAND, OREGON -- Be very careful when you order prescriptions from PPS in Portland, Oregon. Although they are part of the Fred Meyer family, they do not offer the same low cost generic prescriptions that regular Fred Meyer pharmacies feature. We're not talking a couple of dollars here . . . a prescription that I normally get at Fred Meyer pharmacy costs $20 for a 90 day supply, and there is no insurance involved, so as a Medicare recipient, this prescription does not affect my "coverage gap" or "donut hole," as it has been called in the past. For convenience purposes, I transferred my $20 prescription from Fred Meyer to PPS - when it was received in the mail, I was totally shocked! Instead of costing $20, my prescription was billed at $431, with $324 billed to my insurance and the remainder of $108 charged to me.

I immediately called PPS. The first surprise was that although they openly represent themselves as a Fred Meyer pharmacy, I was told that they are actually a Kroger pharmacy. The second surprise was that they do not offer the low cost generic program. The third surprise was that I could not return the prescription "because Federal law forbids it." Wow - nice to know that my government protects them . . . but what about me?

I am still working with the second or third "supervisor" to reach some compromise, but in the meantime, I have requested that the two prescriptions I transferred to them be returned immediately to my old pharmacy . . . and the rest of my prescriptions will be following shortly thereafter!

If you are trying to avoid the coverage gap, seek out vendors who offer the low cost generic program . . . and almost every well known pharmacy chain does! Secondly, be sure to ask the questions I should have asked - in my case I should have confirmed (1) that PPS was in truth a Fred Meyer Pharmacy; and (2) that they offered low cost generic program. My failure to ask those two simple questions has been costly and stressful.

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Posted by Soaring Consumer on 2009-06-04:
The first part, since they represented themselves as a Fred Meyer pharmacy despite being a Kroger pharmacy, that is false representation.

Contact the Federal Trade Commission and the Food and Drug Administration (I was told the FDA may deal with this type of matter but I am not sure).
Posted by BokiBean on 2009-06-05:
Helpful review! Thanks for the information.
Posted by Jim on 2012-08-04:
Talk about false representation! Fred Meyer is part of Kroger Co. as is PPSrx!
I could care less if you don't care for them, just know what you are saying before you attempt to slander anyone or create some conspiracy theory!

And to the original poster, as with anything (especially things you are putting into your body), be aware, read the labels, and be sure to read the fine print.
As part of the largest grocery store chain in the US, I would say this is a very legitimate company and nothing to worry about, but with any company or business dealing you need to pay attention...some people make it very easy for scammers to, well... scam them!
Posted by ethel hogan on 2012-11-24:
For one month my prescription cost $40.for three months the cost was $119. for the next three months the cost was $822. I called PPS. The last person they switched me to said to call social security for a poverty exception. S.S. said my yearly income was $2000. too much, I didn't qualify.. I've made calls, wrote a letter plus an email. No one would tell me why this huge increase. This is not a new medication. I've been taking it for over 50yrs. This can't be legal. How is it possible that a high price could be charged without any notification or something in the rule book that allows such a change. They have not heard the last of this. I want answers.
Posted by .dog on 2013-04-06:
I have had ok service from them. But the prices seem high. Also, today (04/06/13) I tried going to their web site. This came up:
Internal Server Error - Server is down for maintainence
System is currently down for maintenance until 2am PST on 03/24/2013, please try again later.
Posted by KittyKat on 2013-05-15:
Hey ethel, why don't you try contacting your insurance? Seeing as they are the people who dictate what you pay for medications. People need to understand that pharmacies have almost no control over pricing. It is all between the insurance and the manufacterers. The pharmacies are provided little to none info in regards to YOUR POLICY BENEFITS. Please be responsible and understand your own insurance
Posted by bingo on 2013-12-29:
I tried them for the first time...seems like they have a lot of bad communication issues internally. The fax machines they receive faxes from Dr's offices evidently have problems actually getting the faxes although the faxes are reported as confirmed/ received ( a rep told me this happens ALL the time).

When this happens to a customer you'd think that PPS would quickly try and offer alternatives (like suggesting the US mail or calling the Doctor's office or suggesting that they speak directly to one of their pharmacists) but they didn't offer ANY of those to me. The office manager at the Doc's office who was wasting tons of time trying to get them fax after fax was left hanging. Then when they finally did offer the idea that it could be mailed in - and it was... they then either ignored the instructions or never made the instructions clear enough... so they sent the meds via regular snail mail DESPITE my having called in and made the explicit order request that this order go via Priority Mail (approved additional $7.50 extra cost) to a different address as I had by then left on my vacation. Well, a week later and the meds still had yet to arrive at the hotel and I have returned to my house. Now I'm a week without my meds.

A supervisor who I spoke to 2 days ago never bothered to do anything to get this sorted out. So frustrating to talk to very nice people and then to have the PPS system be a complete mess of execution. I mean, this is all they do and they did it so poorly in so many ways.. BUYER BEWARE!
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