Priceline Hotel Bookings - Page 2

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Name Your Own Price Is A Scam
Posted by on
Rating: 2/51
Unfortunately, I have to agree with all the other negative comments regarding Priceline. We have been traveling for six months now and have used Priceline on many occasions. We have experienced everything that many others have complained about: you get the worst room in the hotel, often by the lift and vending machines, you are not able to specify what beds you would like and hidden charges for parking etc are not disclosed. Weighing everything up, we still thought it was worth taking a chance to help save on costs. However, the final straw was when we booked a hotel in Barcelona on name your own price. I bid $90 (plus tax, making a total of $107.86).

I then discovered the hotel we had been given only charged $73 (tax inc) for the same room !!

I contacted Priceline and asked if they would be prepared to refund the difference but they aren't.

This makes me feel that name your own price is a complete scam! The whole point is to hopefully get a hotel at less than the published price as you are taking a chance on not knowing which hotel you will get. Priceline advertise that you can make savings of up to 60% on the published price with name your own price and I ended up paying 45% more! Goodness knows how many other times this has happened as we don't normally have reason to check.
I am not prepared to pay more than the going rate for a, normally substandard, room.

For this reason I will not be using Priceline again and would suggest that others use caution if using name your own price which clearly does not do what it claims to do.
     
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cmthru on 09/16/2013:
How is it a scam? All they offer is a room. There's no guarantee you will get the nicest room in a desirable location. When you pay the lowest price for a room the property will give you the cheapest and probably the worst located room(s) available.

As to the your other complaints you can always do some research online or use a travel agent (yes, they still exist). Blindly bidding is very risky as many have found out. You pay your money and you take the chances.
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Nightmare Hotel Priceline Made It Dream Vacation
Posted by on
Rating: 5/51
Second time I booked through Priceline. First experience was great. This time I booked a Niagara Falls hotel for 2 nights through Priceline. We arrived at 9:30 pm and noticed the hotel was very dated and smelled quite musty. Went to front desk, gave my name and was told the reservation they had was for the 20th leaving the 22nd. I told them, no, I booked for the 18th leaving the 20th. She told me the hotel was fully booked, but that one guest had not shown up and she could give us the very last room - in the sub-basement. We said OK and went to the room that had not been updated since 1972! It smelled bad (was clean though), shower had nails poking out of the stick on yellow tiles; turned on TV (circa 1979) which had 2 volumes - full blast or mute. Turned off TV. People came in next door. There was an adjoining door that kept on banging very loudly, sounded like someone was trying to get in. Walls so thin I could hear my neighbour brush their teeth and all 'other' bathroom things as though they were in the same room. Could clearly hear full conversation.

I went to front desk and asked if I could PLEASE cancel for the next night. They said no, that since I booked through Priceline, I could not. I called Priceline and explained the situation. They said that they would call the hotel, and if what I said was accurate, they would provide me with options. About 45 minutes later (not pricelines fault, the front desk person was AWOL), I was taken off hold. The customer care person told me he would move us to a hotel of our choice (gave us a couple of options) that night. He also called the hotel to ensure we were expected and well taken care of. The new hotel was the Holiday Inn and conference Centre in St. Catharines. It was BEAUTIFUL. We got a significant upgrade to a one bedroom very modern suite, 2 free breakfasts and a one night credited back to our card for our trouble.
Saved the vacation! Priceline has earned my loyalty forever!!!!
     
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Poor Service, Poor Product Quality
Posted by on
Rating: 1/51
At the end of April, 2013 I started looking at hotel’s via Priceline. com to stay in a hotel for the end of July, 2013. After a period of time of looking at the various hotels listed, I decided to use the name your own price option. Prior to selecting the name your own price bid, within my search options I had set the number of party to four adults. Also, prior to selecting the bid option I also purchased trip insurance in case I was not satisfied with the room choice. When I received the confirmation from Priceline; the room I received had only one king size bed for two adults???? Within minutes I contacted Priceline and told them of the error. They said they would try and change the accommodations from a king size bed to 2 double beds. The next day I contacted the hotel and they informed me Priceline had not contacted them, and they would not make any changes, only Priceline could request a change. When I contacted Priceline again, they informed me they were not willing to make any changes to the reservation, in their words the reservation was what it was, the end. Furthermore, the trip insurance I purchased was for in case of a death only nothing else. And when you name your own price; their website will only allow bidding for up to 2 people, and you cannot alter this within the bidding parameters. So basically the website altered the number of guests in my parameters, the room could not be changed or altered, it is what it is. Of course I could not use this room, so I was forced to give it back to them, which they gladly agreed to. Now they have my money, and the room, and will bid it out to another unsuspecting party. Beware of this company; they operate unethically, and without regard to their customers’ needs. I suggest anyone who wants to get a deal, should not use this option unless you are willing to take the risk. As for me, I will not be able to go to on vacation this year. I am on unemployment and had to save, the money they took, over a long period of time. So Again I say; BEWARE, I have reported Priceline to the Better Business Bureau, and tried to dispute the charges on my credit card, but because they are so unethical, they are able to get around any legal loops with their so call “Purchase Contract”. Regardless of the MANY complaints other individuals have endured. I am disgusted with this company, any and all individuals/government who allow this type of business to continue to operate in such a manner
     
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dan gordon on 05/03/2013:
actually that is the policy of Priceline and you may get only one bed. I think if you called the hotel and politely asked the mgr for a room with 2 beds you would be accommodated. The less you say the better. I've never had them say no. On occasion the hotel has offered me an upgrade for a little more $$ which was fine with me.
jeff on 05/06/2013:
Of course Priceline allows you to pick 4 people, and tells you AFTER you booked a room that you are not guaranteed 2 double beds. Definitely not a very honest company.....
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Disgusting Hotel- Had to Call Priceline and Hotel Multiple Times
Posted by on
Rating: 2/51
WINSTON SALEM, NC, NORTH CAROLINA -- We booked Quality Inn in Winston Salem for 2 nights. The first night, we got in late and the room was NASTY. The door to the outside wouldn't even close all the way and there were stains on the sheets!

I called the front desk and was moved to a "better" room. The door to the outside STILL wouldn't close all the way but was better. The shower had not been cleaned. It was disgusting! The paint was chipping off the walls. The sheets were itchy and we thought they might have bugs. We got through the night because it was so late.

The next morning, I checked with the front desk and they said they would allow us to cancel our hotel for the 2nd night. We booked another hotel that was 10x better and cheaper, the Hawthorne Inn!

When I called Priceline to request money back for the 2nd night (when we didn't even stay there), they said they would not issue a refund. I had to call Priceline 4 times and the hotel manager 2 times in order to finally get my money back for a night that I didn't even stay there! Priceline was not concerned. They made me do all the work, and didn't care about their customer service. They were perfectly fine allowing the hotel to charge me for a product I didn't even get. Very disappointed.

I eventually got a refund for the 2nd night, but man I had to fight for it. I have booked with Priceline approx 20 times in last 8 months. I have been a good and loyal customer. But, after the nonchalant attitude and the amount of work I had to do to get Priceline to back up a product that they sold, I'm done. I'll use Expedia or Hotels.com from now on.
     
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Laylareeves00 on 04/11/2013:
You are literally the first person in thousands of complaints that has received your money back from Priceline, congratulations! :)
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Don't Use Priceline
Posted by on
Rating: 1/51
LOUISVILLE, KENTUCKY -- I booked a hotel through one of their affiliates, Kentucky-hotels.org, which is just Priceline. First, no better deal that just calling the hotel. Second, when I came down with a raging flu and couldn't keep the reservation, even though all hotels provide a 24-hour cancellation/grace period (and some 8 hours), Priceline charged me $25 to cancel. Further, an odd thing happened. The representative I was talking to first told me that if she could talk to my doctor, she could waive the $25 fee. I gave her my doctor's number, she put me on hold, came back, said she had called my doctor and verified my information, but then said she was going to charge me $25 anyway. Why do that to someone? Was this an identity theft attempt? I don't know, but I'll never use Priceline again.
     
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Old Timer on 11/30/2012:
Just more reason to avoid the scam called Priceline. Best to book direct, save your money and your sanity.
CowboyFan on 11/30/2012:
No matter what you buy, you are held to the contract that you enter into. Regardless of whether a direct reservation would have meant no fee, on Priceline there is a cancellation fee to which you agreed.

This is a helpful review, however, because it shows the importance of shopping around before you purchase, and booking directly with the hotel, airlines, or car rental place where possible. I use such sites only to find the cheapest deals, and then book directly with the service provider.
engchin on 12/29/2012:
I learned my lesson. Thanks for the tip, I will book directly with hotels, airlines and car rentals.
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Priceline FRAUD in Hotel Ratings
Posted by on
Rating: 1/51
SETAUKET, NEW YORK -- Priceline CANNOT be trusted to rate hotels. After bidding on a 4 star hotel in Chicago, we were booked at a lovely little Boutique Hotel that is NOT 4 star by any stretch of the imagination. The room is 8 foot by 8 foot for god's sake, in which they squeezed a queen sized bed. (Don't forget, your bid ONLY gets you the smallest accommodation). THAT alone is no one's idea of a luxury hotel. It was claustrophobic. I don't care how clean and nice the staff, if it isn't commodious or luxurious, it is NOT a 4 star hotel.

The Hotel Felix is on the fringe of the North River area and despite the fact that a woman was murdered there on the 12th floor a few months ago, it is a great 3 Star Hotel. We bid $125 on the room, which was reasonable for a 3 star hotel, but honestly, a Holiday Inn Express gives you that PLUS two double beds, a room twice the size AND free breakfast. The staff is very nice and the rooms are clean. The downside is that there is a very small lobby, narrow hallways, TWENTY DOLLAR movie rental in the room - a REAL rip off, free coffee WHEN they fill the carafes, sometimes you get soap and shampoo, sometimes not. They say there is a spa and exercise room, but we were not in the mood to stick around any more than we had to. All the REAL 4 star hotels and attractions are a cab ride away in the loop area.

After bidding and getting the Hotel Felix, a hotel we had never heard of, we read the reviews and were very unhappy. For our vacation to Chicago, we wanted a 4 star experience. We contacted Priceline at least a DOZEN times asking them for an upgrade to a REAL 4 star hotel, but they held firm, insisting that Hotel Felix is a 4 star hotel. Any one with an ounce of travel sense knows that this hotel does NOT COMPARE to the Hilton or Sheraton or Marriott. Either the Priceline people are very UNINFORMED or they are very FRAUDULENT. We contacted the hotel directly, and they said that no accommodations could be upgraded until we checked in...but it did not look good as far as availability for a slightly larger room. SO we were STUCK.

The lesson- KNOW that Priceline bidding is a CRAP SHOOT. But better yet, call the hotels directly and do the bidding yourself!
     
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Ben There on 06/27/2012:
Trip Advisor ranks this as a four star hotel too: http://www.tripadvisor.com/Hotel_Review-g35805-d1149495-Reviews-Hotel_Felix-Chicago_Illinois.html

In fact, all travel sites seem to give this hotel 4 stars.
bigred75 on 06/29/2012:
Then they would be WRONG. I have traveled the world and am not impressed that anyone would give this hotel a 4 star rating. When compared to other 4 star hotels, there is NOTHING at Hotel Felix that can match them. NO large lobby or rooms or bathrooms or ANYTHING that speaks to luxurious- which is what 4 star is.

I am mildly amused that as every traveler complains that the rooms are tiny and therefore not 4 star, the management's comeback is always...Oh, yes our rooms are COZY. Cozy my arse- they are claustrophobic. My walkin closet at home is larger.

Being environmentally friendly is wonderful, but PLEASE don't use it as an excuse for trying to excuse it's sparse amenities and labeling this 3 star hotel what it is NOT, 4 star.

The REAL question is WHY is it given a 4 star rating and WHO is responsible for keeping it despite the existence of REAL 4 star hotels in this Chicago area and the hordes of disappointed clients??!! If I were the other 4 star hotels I would complain about this impostor...unless of course, the owner has deep pockets and plenty of political clout....who knows
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Double Billed by Priceline - no resolution
Posted by on
We booked a hotel room in Lubbock, TX through Priceline. The hotel did not receive the confirmation from Priceline either before we arrived or before we checked out. We were charged twice for the room. We contacted Priceline - not easy and generally not helpful. Priceline promised to follow-up but did not. Interestingly the hotel rate from the hotel (they said it was their standard rate was 20% lower than Priceline's "name your own price and save up to 50%" - that is less than half the Priceline standard rate! The message is to call the hotel first before booking on Priceline - the guarantee is against the published Internet price. The promise of Priceline is attractive and it's potentially a convenient way to book travel (I've booked hotels as well a rental cars) but it's a hassle not worth the benefit if something goes wrong. FYI: I have had a number of problems - not the quality car promised - with rental car bookings through Priceline so don't use that service any longer. BEWARE that Priceline is not as it promotes itself. You may well pay more and if something goes wrong there is no way to get the problem resolved. I finally reached a Rep who took resolving the issue seriously. I've been told that the hotel will issue a refund - not the best result but an OK compromise. Priceline simply does not acknowledge that they put customer's through an unnecessary hassle. I read a post that they act from a script the key point of which is "it's not Priceline's fault". My experience confirms this impression. I think that in the interest of being Internet efficient Priceline has forgotten that they have real flesh and blood customers. Without the extremely skilled Rep I got the SECOND time, this would be a big continuing irritation. Still I will reduce my bookings from Priceline from 60 plus nights per year to perhaps zero because I am concerned about the lack of attention to the customer. Seems like a bad business decision on the part of Priceline to knowingly chase away a frequent customer. The savings are not big enough nor sufficiently assured to justify continuing to book through Priceline (after all I paid 20% too much this time). If someyhing goes wrong with the booking, it eats up any possible savings for 10 bookings and Priceline will hide behind the mantra that "it isn't their fault!"
     
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Alain on 10/22/2011:
Thank you. Your review encourages me to stick with booking directly.
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Priceline Sucks
Posted by on
Several months ago I was in Indianapolis and booked a "name your price room" with Priceline. 4 star room "downtown" Indianapolis. The hotel was a hotel attached to the University Hospital several miles from "downtown" that they "call a down town hotel, ""because they have a suttle"". The hotel management say's "of course we sure not Downtown".

Calls to Priceline "customer care" were worthless.........This hotel not even listed in the Priceline list of downtown hotels.

OK, I'm stupid. I receive a email "24hr sale" from Priceline. I already said I'm stupid so I bite. It's a "bait and switch" and of course I don't get a penny off the bill despite the misleading add. I do end up booking a hotel in Chicago. Another 4 star. The address looks wrong so I call the hotel but unfortunately the "new girl" didn't know where whe was, or the day of the week or which end was up. She sounded very sweet and hopefully she finds a nice young man to take care of her. She will NEED it. In any event She thought that the hotel was aprox 35 minutes North of the area where I had booked. So I call Priceline, 60 minutes later, listening to their Jingle, I get Caesar. Caesar lives in Mexico, and his "englesh is not so good", but that is OK since the connection is so bad I cann't hear him anyway. But he can say "no cancellations, no changes" many times he can say that, I think that's all he can say. I ask to talk to his suppervisor. I'm connected to someone in the Phillapines, bad connection. "no cancellations, no changes." ALL I WANT TO KNOW IS WHY I SELECTED AREA 5 AND GOT AREA 6!!!!!!!!!!!! Sorry even if you selected area 5 and we mistakenly gave you area 6 and you are 35 minutes from your meeting and it's our fault. "NO CHANGES OR CANCELLATIONS."

FINALLY I FIGURED IT OUT. There is a 933 south and a 933 north skokie blvd and if you "copy and paste" the address given by Priceline on Mapquest you get NORTH. The hotel is 7 min from my meeting. IT TOOK ME 2 HOURS OF MY LIFE AND CALLS 1/2 WAY AROUND THE WORLD, TO GET NO QUESTIONS ANSWERED AND NO CUSTOMER SERVICE. I remember when Priceline was great and Shatner was skinney, bur alas neither are now true. AVOID PRICELINE.
     
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jerry huff on 08/09/2013:
booked a room for $169. per night. paid extra for a swimming pool for the kids. upon arrival the hotel swimming pool was closed. it doesn't matter that the hotel was a dump, I am just mad I paid extra for a pool that was already closed @ booking. going back to Hotwire.com. Priceline sucks. needs better hotel research.
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"For your grief"
Posted by on
In Feb 2011 my fiancee bought me tickets for the NASCAR race at Kentucky Motor Speedway. On the same night, since we didn't know the area, we went through Priceline.com to find a motel room. She set up a reservation at the Super 8 in Florence, Ky, for which we received confirmation and reference numbers for. On our way to the race on July 9 we stopped check in to the hotel and to check out our room. Upon trying to check-in the hotel person informed us that the "virtual credit card" that was sent to them from Priceline was declined and our reservation was cancelled. We spent an hour trying to find other rooms in the area as well as two other stops off of I-71 and I-75 to try to find other rooms, with no luck. Even after the race as I started heading home, we tried various areas to get motel rooms: Cincinnati, Mason, and Wilmington, Ohio. The last stop in Wilmington informed us that no other rooms were available until Grove City, Oh. due to the race and events being held at Kings Island in Mason, Oh. Wow, Grove City, a full 15 minutes from my home. With the traffic leaving the race track, I didn't get home until 4am on Sunday when I should have been in my room by about 1am.

Here is the kicker. While trying to find a room on Saturday afternoon, my fiancee was trying and finally got a hold of customer service. After about an hour of being kicked around to numerous people she was basically ignored and about 2 hours later she received an e-mail stating that "for your grief, here is a coupon for $10 off your next reservation through Priceline".

GRIEF!!! Our reservations were made 5 months in advance and I have to spend about 2 hours when I should have been spending my time at our scheduled event and another 1.5 hours on the way home looking for a room that I should have already had. This isn't just grief, it is a total absence of customer service. And to be insulted by receiving a $10 coupon is totally ridiculous.

Very, very unhappy and will never use them again.
     
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Ryan84 on 07/10/2011:
I definitely feel your grief. This happened to me once, only I booked through the hotels website. My car was accepted and "approved" and upon arrival we were told the card declined. We resolved the issue quickly as it was an error on the banks part, but we were 300 miles from home and sweating for 10 minutes while I called the bank.

I don't understand why Priceline would not have contacted you about the declined card. You should double check the card was not charged.
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Hook and Bait
Posted by on
I put a bit for a hotel room an click on E Rutherford area instead of Elizabeth, New Jersey. My bit was accepted and I realized it was the wrong city. I called customer service and I was told that I needed to cancel and re-submit a new bit and if it was accepted they will refund me the original bit minus $25 fee. I continue to do as instructed by an email and when I called customer service back they refuse to give me the refund. They kept saying that it was the same city and I kept arguing that Elizabeth NJ and E Rutherford are not the same city, E Rutherford is a burogh of New York City. After an hour arguiing with two different people I was simply told that they were not giving me a refund. Here is a quote from the email I received from Priceline." We understand you inadvertently selected the wrong city when submitting your recent Hotel request. We cancelled your current Hotel reservation minus a cancellation fee of $82.66, and issued a refund in the amount of $0.00. The refund will be processed back to your account within 10 business days.

1. Please submit a new Hotel request with the correct city on our website at http://www.Priceline.com. You can either name your own price, or choose an itinerary where the price and the hotel's name are already displayed prior to purchase. If your new request is accepted, please fill out the Service Request Form located at http://www.Priceline.com/Customerservice/email/hotel/emailanswer.asp?category=1&question=8&subject=Hotel+Resubmit+Request and we will respond to you via email within 24 hours. Once we confirm your new accepted request meets the requirements, we will refund the entire amount of your cancellation fee minus the change fee (if applicable). If the guidelines are not met, your cancellation fee cannot be refunded. "

I have spend 3 hours in the phone and writting complaints letters to Priceline. I'm also lost $82.66 from the original bit. The customer service representatives simply created a hook and bait situation to force me to use their system again knowing that they were not going to give me a refund.

I feel used. If you tell me up front that your can not change my reservation or give me a refund, I'll accept that and pay the consequences, but they outright forced me to make another reservation under the pretense that I would receive a refund after paying a penalty fee. At the end I have been charge twice. This is not customer service is customer abuse.
     
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trmn8r on 02/19/2011:
A hook and bait situation is when you go fishing. The Old Man and the Sea was on this morning - excellent movie, but I digress.

I believe you mean Bait and Switch, which this is not a case of. It may be that the Priceline system uses a radius around the location, and inside of that radius they don't give a refund. It would have been nice of them to tell you if that is the case. Elizabeth and E Rutherford are about 12 mi apart as the crow flies.

I would never use Priceline or similar services. I book direct. Here you were trying to save some money, and end up losing $80+.
Anonymous on 02/20/2011:
sounds like bait & switch to me.
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