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Please Please Please Stay Away From Priceline!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, TEXAS -- I WILL NEVER IN MY LIFE BOOK WITH PRICELINE AGAIN!! My name is **, I am writing you today to let you know how FRUSTRATED I am with Priceline and how you handle your customers! I was in San Diego for a getaway and tried to book a room with your company but in the process I didn't realize what time it was and just wanted to go to sleep because I had been up very early at a blood drive prior to going to California. So my intention was to get a room for that instant but they did it for later that day and check in was at 3! That's NOT what I needed and asked for!

So, Immediately I called to let them know there was a mistake, but it took 30 min on hold to even speak to someone!! By the time I had reached an agent I had drove to the Hotel to see if I could explain the situation to them but it said NO VACANCY on the door. I explained what had happened and to your agent in which they explained that there was nothing they could do, this reservation was non changeable or refundable! As exhausted as I was, I got angry because all I wanted to do was go to sleep!

I asked to speak to a supervisor and they sent me to customer escalation department and YES I got mad again because she would NOT help me!! All I wanted to do was lay my head down and go to bed so, yes I was livid when I couldn't get help from anyone!

I had to sleep in my car for a few hours because I was exhausted and I couldn't afford to get another room, then drive 5 hours at 4am back to my house to go to sleep when this whole thing started at around midnight!! I have never been treated so unfairly with a company as I had with Priceline! It is beyond unfair for anyone going through this situation and hope this is not how you do business!

Sad to say, I wrote this letter to Priceline because they would not let me speak to a supervisor and when they responded to my letter they apologized but there was nothing they could do once I agreed to the booking. This is the Biggest BS and I refuse to be treated like this. So Everyone beware of Priceline. Also, I'm out $100 that they gladly kept!!

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Complete Monsters!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HONOLULU, HAWAII -- Because of them I am missing my grandfathers funeral tomorrow!!! If negative stars were allowed I would rate them that! I had to make an emergency flight to visit my grandfather who fell ill. I bought the flight and rental car package for $1200. Sadly my grandfather passed away while I was visiting him. First I called the airline telling them my situation. They were more than willing to help me change my flight and at a very low price due to the circumstances. They however could not change the booking due to Priceline being the "travel agent."

I called Priceline to ask if I could change my flight for only 3 days later, told them that the airline was alright with it. Priceline's answer was "NO, it is against our policy to change a non-refundable/changeable ticket." Usually I would understand but this was a death in the family, not an extended vacation.

I kept asking to speak to someone higher up and was told that managers don't speak with customers over the phone but that I could mail them... not email, Snail mail! Eventually I got them to fold and give me a corporate number and called them. Shockingly I had to leave a message. No call back but a email explaining that it was the airlines fault! Which it was not. It could not be changed unless Priceline would allow it. At one point I asked one of the awful customer service agents if it was her grandfather's funeral would Priceline change it for her?!? Her answer was that my question was irrelevant. How dare she!

I was eventually told I could have a "partial" refund, which from what I've read here I most likely would never see and that I could purchase another ticket home. The only one I could find was $1000. I don't have another grand to throw around! Unfortunately I could be just stuck in Iowa without a flight home to Hawaii. I had to get on the original fight home. Horrible company and I will make sure to bad mouth them as much as I can!

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False Ads - Get Ripped Off On Name You Own Price
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I tried the name your own price deal because of their ads saying that SAVE UP TO 60% ON HOTEL... I PUT $80 ON THE BIDDING PRICE, AND ALL I GOT $48/NIGHT ** TYPE OF HOTEL. I complained about it, called the customer service and they said they can't do anything except refunding me the difference. Whattt?!! If I don't mind to stay in that kind of hotel, I would have put $25 for the bidding price.

And the worst things is... the customer service doesn't even feel like they care enough to try to resolve this problem furthermore, just keep saying the same thing over and over again (like reading a script) and just hang up on me. I totally understand about name your own price nonrefundable policy. But at the same time I feel that they don't hold up their end of the bargain by giving us a lower price hotel. TOTALLY FALSE ADVERTISEMENT (up to 60% off on hotel... get 3 star hotel for 2 star hotel price and so on).

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Complete Bait & Switch Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- In June, I booked a reservation for a full size SUV through Priceline with Budget Rent a Car for a week to be picked up and returned to LAX. I was quoted a decent price and when I arrived at Budget - their line had approximately 85 people waiting in front of me and 4 teenagers that I was taking to a summer soccer camp at UCLA. The counter agent stated that they could not provide me with a large enough vehicle, so she downgraded me to a smaller SUV which was very cramped. She said she would reduce the billing for me, then suddenly said she could not because it was through Priceline.

My group managed with the smaller vehicle and returned it as we were told to do so. After we got home, I found that my credit card was charged an extra $150 because Budget said I returned the vehicle a hour late (1:00 pm in the afternoon). Priceline told me to kiss their bottoms! Do not use these people unless you want bad things to happen.

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Priceline Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CT, CONNECTICUT -- I purchase some discounted car rental and hotel via Priceline; the worst mistake of my life. I have used their service in the past and did not have issues; this was several years in the past. However, it appears the company has changed since growing to a huge cash cow and no longer provides good customer service or resolutions. I called their customer service office and spoke to three separate people they were no help; So, I asked to speak to a supervisor and I was told I can't – since they don't handle issues.

I googled their corporate email addresses and made a complaint about the issue to their corporate offices and senior executives. No one contacted me to assist in any way. I sent my complaint to several senior personnel and not one person responded nor did they have anyone else contact me to resolve. This was a clear demonstration of how disposable customers are to a large corporation. They no longer serve people and deliver service; rather they serve Wall Street and deliver profits at all cost.

It has been 3 months and still no one has reached out to resolve. This alone speaks volume of the attitude. I will continue to press the issue and send my negative post to senior executives to view and I recommend you all do the same. I will never use their service again, will never recommend Priceline to anyone I know. I have used in the past but never again. People, take your business elsewhere. A penny saved will only bring you a huge headache - Just do a search and see the volume of complaints.

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Not Helping Coronavirus Travelers: BEWARE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREENWICH, COLORADO -- I had booked a hotel stay in St. Louis but then tested positive for the coronavirus in Colorado. Priceline refused to refund my money. The alternative could have been me showing up to the hotel anyway and spreading the highly contagious virus all over the place (my symptoms are mild but I am positive) but Priceline doesn't care about the community. They care about money and lining their pockets. My customer service agent, Emma, was extremely RUDE. Horrible human. Emma....chat agent on the morning of 3-13-20, needs to be fired. It's bad enough I'm sick and then she is rude as could possibly be and actually disconnected the chat even though I wasn't finished. I waited 149 minutes to speak with a human. Condescending woman. Hardly decent customer service.

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Car rental
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONNECTICUT, CONNECTICUT -- I booked a car through Priceline. The car rental company was Europcar. The car was to be picked up at Manchester airport England. I booked this car for three days and included the extra liability insurance at an extra $33. When I went to pick the car up Europe car said I had to pay for their Liability fee which was nearly as much as the whole car rental. When I produced my documents as proof from Priceline Europe car told me that Priceline liability warrant was VOID. I had to pay an extra liability cost of £79 if they were to release the car. Oh and Europcar do not accept cash so I had to wait 2 hours for money to be transferred onto my card In order to make the booking together with a £250 deposit.

When I got back to America I called Priceline and had a 3 way call with Priceline and Europcar. Europcar told the Priceline agent, "WE DO NOT ACCEPT YOUR LIABILITY COVER." The Priceline woman didn't even know this wasn't accepted. For a company that's said it's here for customers they are not only misleading they don't care at all at the stress of a person being stranded due to a illegal information / cover they have on the website with Europcar. All Priceline offered me was my $33 liability cover I paid upfront with them. Had I known the liability cover was going to be £79 which was the same cost of the car rental I would of gone with another company. I strongly suggest people think again about booking with this company. They are useless and the cover they offer with Europcar isn't covered. I'm still waiting for a supervisor to call me back to date.

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Horrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I reserved a car through Priceline from Advantage Car Rental in Phoenix. I reserved this car and paid for it ahead of time so that I wouldn't have to waste time renting a car once I got there, that didn't happen. Once I got to Advantage I waited at least an hour in line and they required an additional $200 deposit and were trying to offer me more insurance on the car which I had already purchased through Priceline. After returning the car the fees were $112 dollars through Advantage but Priceline charged me $130 dollars. What a scam. Even though I'll get the $200 dollar deposit back, it's gonna take 3-21 days to get it. What a rip-off. I wouldn't recommend either one of these companies to anyone.

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Bad experience in renting a car using Priceline.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- I used their website to find a car in Detroit for the week-end. I found a good deal and it said that it would be with either Budget, Avis, Hertz, National, etc. i.e. the major brands.

I made the reservation and it immediately changed my credit card to Avis. The reservation confirmation that came back said that you could not cancel the reservation. However, it said this AFTER you had paid. If I had known this I would have never made the purchase since we don't like Avis in Detroit. You have to stand in line way too long.

Their "Chat Support" basically said that I should have known and sent me a copy of the contract, but once again you see this only AFTER they have charged you.They would not help at all.

I will never rent a car from Priceline again. This is just not right.

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Nowhere to stay for my birthday because of Priceline's mistake
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORWALK, CONNECTICUT -- Priceline just cheated us, we booked with them, they said the hotel was pet friendly and it wasn't. We paid for 10 days. They say that they are going to refund the money, but it could take a few days for us to get the money. In the meantime we can't afford to get another room. They refused to change the hotel. They refused to help us get another hotel room that would accommodate our pet. Priceline's negligence has cost us a lot. We have nowhere to stay in a city we are unfamiliar with because of them, and it's for my birthday.

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1.1 out of 5, based on 110 ratings and
168 reviews & complaints.
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Priceline
800 Connecticut Avenue
Norwalk, CT 06854
203-299-8000 (ph)
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www.priceline.com
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