FLORIDA -- Terrible. Overpriced. Customer service is terrible. Reps answering phones cannot comprehend simple conversation. I made two separate orders. Both looked terrible. I called to change the delivery of one and she was impossible to understand and could not comprehend the conversation. I asked for a manager and was told there wasn't one. Asked for her boss several times and was hung up on eventually. I called back and the man answering this time had the same issue, except he continued to ask if I would like to make an order. Email worked best so far, although no resolution. Both orders have been delivered, but both look terribly wilted and nothing like the photos.
CALIFORNIA -- Daughter called on Mother's Day and inquired if I had received the flowers she ordered. I had not. On Monday, I received a voice mail message from ProFlowers to call their 888 number. I called and was on hold for 19 minutes before I spoke with a representative who was extremely rude. She claimed she could not help me unless I had the order number. Explained that I had not ordered but was the recipient and had received a call to contact customer service.
After 10 minutes of her refusal to help I asked to speak with a supervisor and she hung up on me. Called again and was on hold for 12 minutes - but this time the customer service representative was quite nice and explained that I would receive the flowers on Tuesday. I said that this was not acceptable since my daughter had ordered the flowers ahead of time and requested a Saturday delivery.
Monday night I found the flowers in front of the door. The box contained four wilted roses and some other green something. This was not at all what my daughter had ordered for $70. Wrote comment on their website -- as a matter of fact, the website is loaded with complaints. I am attaching a picture of what was delivered for $70.
PITTSFORD, NEW YORK -- My boyfriend ordered April flowers valentine's day bouquet delivered to me. Red and blue tulips. The flowers are droopy and damaged. Some of the leaves are sliced or split and broken. They look like they were purchased at the dollar store. I feel terrible on his behalf, and he would be very upset if he were in town to see this. Requesting his money back.
Terrible! Ordered a bouquet for 93 year old grandma's birthday and it never arrived. Spent 40 minutes on phone with customer service who "resent" the order to the florist. Customer service refused to refund "same day service" rate even though it will supposedly arrive two days AFTER the delivery. Never again.
WATCH OUT. They will advertise CHEAP flowers. You order them online and won't know the DELIVERY charges until they have your charge card number. After spending so much time to get your "great" deal most pay the high fees. My flowers were $19.99 and the shipping and care fees were $16.99. Never again for me! Stay away or beware.
ILLINOIS -- I place an order for two sets of 2 lit for Mother's Day one to be delivered to Illinois the other to California. To make a long story short they delivered both sets to Illinois. When I called customer service to complain about the mistake they seem disinterested in helping me in any way. In fact told me they couldn't guarantee at this point to deliver flowers in time for Mother's Day. When I advertise next day delivery do not use this company under any circumstance.
TUCSON, ARIZONA -- I ordered a dozen roses for my mom Mother's Day. They were delivered via UPS truck that was hot in the truck. My mom opened the box and I was shocked and embarrassed at the roses that lay there in that box. They didn't have and leaves on the roses. The vase was stuffed in the bottom of the box. So my mom had to "arrange' her own Mother's Day flowers I paid $44.00 for. They looked nothing like the add in Proflowers website. They looked like stocks with roses on the top with no foliage! Very ugly. I am having my charges disputed through my bank. Because obviously they don't stand by their guarantee!
ATLANTA, GEORGIA -- I ordered flowers for my sick grandmother who was hospitalized right before Thanksgiving. She was released from the hospital with no sign of the flowers I ordered. Needless to say, I cancelled the order as it was never fulfilled. As of 12/22, nearly an entire month later I have yet to receive a full refund. I have continued to call and am provided the same response that my refund is "being processed.'" Unacceptable! I will NEVER again order from this company. First my sick grandma never gets her get well flowers and then to add insult to injury, my refund is floating in limbo.
WASHINGTON -- I ordered a plant for my mother 5 days before Mother's Day. I accidentally made a mistake and put my own name as the recipient instead of my mother's on the on-line order (all other fields were correct). I called their 1-888 number immediately and was told that they cannot modify my order AT ALL. The customer service representative that I spoke to told me that someone will contact me by phone within 24-48 hours. Instead I received an email from a customer service representative which stated that "your order has already been processed and scheduled to be delivered..." thus they are unable to make any changes.
I think they should just cancel the whole customer service department, since they have no intention in providing any service at all. This is by far the worst ordering experience I have ever had. I will not order from them ever again and will not recommend them to anyone.
ONLINE, GEORGIA -- For Mother's Day, ProFlowers delivered half dead lilies. Most appeared to be those ugly yellowish orange ones that grow wild along the road. They included a card from someone named **. My son's name is **. When I called them, they read the card my ** had sent me. They refused to send me the correct card. I save the flower cards from my son.
Yesterday was my birthday. I waited all day for the red roses my son said he had sent. They never arrived. My son called them. They said the FedEx driver could not find my subdivision and did not want to use his personal cell phone to call for directions. The roses arrived today. Today is NOT my birthday. My son received a refund. Well good for him and all of the other customers I read about that got screwed by ProFlowers. With all of those refunds, I hope Pro Flowers goes bankrupt! They could give a flying S about insulting and hurting feelings. They are a sorry organization.